⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month. Thryv starts at $244/month.
- 最适合： 新鲜销售 客户关系管理 suits sales teams tracking deals. Thryv suits a local 小型企业 managing bookings and invoices.
- 主要区别： Freshsales is customer relationship management software built around a sales pipeline. Thryv software bundles CRM with a website builder and listings.
- 我们的选择： Freshsales CRM, rated 4.0 against Thryv’s 2.6 in our scoring.
These two tools get compared far more often than they should.
One is a sales CRM. The other is a 商业 操作系统。
Freshsales CRM tracks leads, deals, and sales activities.
Thryv handles appointments, invoices, reviews, and your website.
The price gap between them is enormous, and so is the fit.
概述
This Freshsales CRM vs Thryv comparison covers pricing details, core features, and ease of use.
我们的 作家 spent hands-on time inside Thryv directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
Every price below comes from our own CSV records, verified September 2026.
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
它于 2016 年推出，是 Freshworks 套件中的第二个主要产品。
The software centralizes customer 数据 and gives you a full history of every touchpoint.
Sales teams use it to manage contacts, track deals, and log sales activities.
Freddy AI sits underneath, scoring leads and flagging deal risk.
Freshworks claims more than 67,000 customers worldwide across its products.
🏆 优胜者：Freshsales CRM
A sales-first CRM with Freddy AI built in. Phone, email, chat, and SMS live in one 收件箱. The 21-day free trial needs no credit card.
Freshsales CRM定价
Freshsales uses a tiered structure aimed at different business sizes.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | 小型团队从客户关系管理系统 (CRM) 入手。 |
| 专业版 | 每用户每月 39 美元 | 不断壮大的团队需要 自动化 |
| 企业 | 每用户每月 59 美元 | 规模较大的团队，有定制化的需求 |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list an entry tier at $11/user/month and an Enterprise tier at $71/user/month, plus a free plan for up to 3 users. Our CSV records show $9, $39, and $59. We use the CSV figures in every table on this page. Check the vendor page before you buy.
免费试用： 21 days on all tiers. No credit card required to create a new account.
退款保证： Freshworks does not publish a blanket refund window. Annual billing is prorated on cancellation.
📌 笔记： Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers. Extra Freddy AI credits and CPQ are billed as separate add ons.
Freshsales CRM 的主要优势
Here’s what makes Freshsales worth a look:
- Freddy AI scoring: Scores leads on behaviour and profile data. It also predicts deal risk and suggests the next best action to close.
- Visual pipeline: Kanban boards show deal progress at a glance. Bottlenecks are easy to spot before the quarter ends.
- 统一收件箱： Phone, email, chat, and SMS marketing messages sit in one place. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 360-degree view: A single timeline of customer interactions across every channel. That same data feeds personalized marketing campaigns.
- 报告 depth: Around a dozen predefined sales reports, all customizable. AI insights help you measure team performance and forecast revenue.
- 移动访问： iOS 和 安卓 app supports offline access and call logging. Useful for reps working away from a desk.
- 性价比： Reviewers call it excellent value, especially for small and medium sized businesses.
我们的团队注意到了什么
Note: we have not logged extensive hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews. Capterra and G2 reviewers score the platform around 4.5/5, and the most repeated praise is the intuitive interface. The most repeated complaint is the opposite: cluttered navigation and slow page loading once you add records.
Freshsales CRM 的优点和缺点
✅ 优点
- Freddy AI 对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
- Built-in phone, email, chat, and SMS inside a unified inbox
- 21天免费试用，无需信用卡
- 24/5 support on all plans via phone, chat, and email
- 对中小企业来说极具性价比
❌缺点
- Cluttered navigation and slow loading times in daily use
- Around 385 integrations, fewer than older competitors offer
- Missing some functionality found in HubSpot and Salesforce
- Native connectors lean heavily toward other Freshworks products
Thryv是什么？
Thryv is a publicly traded SaaS company headquartered in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies before pivoting to software.
Thryv software combines CRM with online reputation management for small businesses.
The company operates in 48 states and supports more than 50,000 local businesses.
That footprint covers the U.S., Canada, and Australia, with over 2,400 employees.
In June 2020 it reported $1.3 billion in revenue over twelve months.
这 沥青 is simple: reach more customers, stay organized, and get paid faster.
Runner Up: Thryv
A small business platform that bundles CRM, booking, invoicing, and a website builder. Listings sync across 50+ directories automatically.
Thryv 定价
Thryv sells packages rather than per-seat tiers. Here are the pricing details we hold on record.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 营销中心 | 每月 244 美元 | Listings, reviews, and campaigns |
| 基普 | 每月 299 美元 | Bundled sales and marketing automation |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list Thryv starting at $20.00 per user per month with a free plan available. Our CSV records show $244/month and $299/month package pricing. We use the CSV figures throughout this page. Thryv quotes vary by location and bundle, so ask for a written quote.
免费试用： Thryv does not run a self-serve trial. Access starts with a demo call.
退款保证： None published. Contracts and terms are set during onboarding.
📌 笔记： Thryv packages carry a one time onboarding fee of $250. Budget for that on top of the monthly cost.
Thryv 的主要益处
Here’s where Thryv earns its keep:
- Thryv 指挥中心： A unified inbox pulling email, SMS, social messages, and web chats together. You respond from one screen instead of five apps.
- Thryv Business Center: Booking, CRM, and payments in one place. Automated scheduling lets clients book appointments 24/7, and typical users report a 61% lift in bookings.
- 增强型本地商家信息： Business information syncs across 50+ listing sites, the directories that grew out of the Yellow Pages and Yahoo era.
- 客户门户： A secure space where customers schedule, pay, share documents, and view account information. Client portal estimates and invoices live here too.
- ThryvPay and e-signatures: A payment processor built for service businesses, plus digital document signing to get invoices settled sooner.
- 网站建设工具： Create a professional-looking site without a developer, then measure traffic in the same dashboard.
- 节省时间： Thryv reports users save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage.
Here’s how that looks on the Thryv homepage.
我们的团队注意到了什么
Our writer set up a Thryv account and worked through the booking, invoicing, and listings tools. Here’s what stood out:
Thryv 的优点和缺点
✅ 优点
- Booking, invoicing, CRM, and website in one platform
- Automatic sync across 50+ listing sites
- 24/7 support access for every customer
- AI Response Tool drafts replies to reviews quickly
❌缺点
- Package pricing sits far above standard CRM software
- $250 onboarding fee before you start
- No self-serve free trial or public price list
- Sales pipeline tools are thin for dedicated sales teams
功能对比
These two platforms overlap less than the category label suggests. Here are ten areas where the difference actually shows up in daily work.
| 特征 | Freshsales CRM | 瑟里夫 |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每月 244 美元 |
| 免费试用 | ✅ 21天 | ❌ 仅限演示 |
| 人工智能 助手 | ✅ Freddy AI | ✅ AI响应工具 |
| Visual Deal Pipeline | ✅ | ❌ |
| 预约 | ❌ | ✅ |
| 发票和付款 | ❌ | ✅ ThryvPay |
| 网站建设器 | ❌ | ✅ |
| Listings Management | ❌ | ✅ 50 多个网站 |
| 集成 | ✅ Around 385 | 有限的 |
| 最适合 | 销售团队 | 本地服务企业 |
1. Lead Scoring and AI
Freshsales CRM： Freddy AI scores every lead on behaviour and profile signals, which lifts conversion rates by putting hot leads at the top. It also predicts which deals are at risk and recommends the next best action.
瑟里夫： The AI here points outward, not at your pipeline. Thryv’s AI Response Tool drafts replies to customer reviews so you can respond fast without writing each one yourself.
2. Contact and Customer Data
Freshsales CRM： Contacts carry a full timeline of customer interactions across email, calls, and chat. That 360-degree view is the backbone of the whole platform.
瑟里夫： Customer records sit alongside their bookings, invoices, and reviews. It’s less about deal history and more about service history for a repeat client.
3. Email Tracking and Messaging
Freshsales CRM： You can send personalized bulk emails and monitor activity on each one. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE from the same inbox.
瑟里夫： Social posting and messaging run through the same dashboard as marketing. Trigger-based email and 文本 campaigns fire automatically after a booking or a missed appointment.
4. 销售自动化和流程
Freshsales CRM： Sequences handle the repetitive follow-up so reps spend their hours selling. Automation rules move deals, assign owners, and trigger tasks without anyone clicking.
瑟里夫： Campaign analytics track how those automated messages perform. The automation is marketing-shaped rather than pipeline-shaped, so there is no deal stage logic behind it.
5. Lead Capture
Freshsales CRM： Web forms drop straight onto your website and push submissions into the CRM as new leads. Event tracking records what those visitors did before they filled the form.
瑟里夫： Market Builder shapes campaigns around a target customer profile in your service area. Capture leans on local search visibility rather than form logic.
6. AI Agents and Team Tools
Freshsales CRM： Smart AI agents handle routine queries and hand off to a human when the 问题 gets complex. Freshworks keeps expanding what these agents can do.
瑟里夫： TeamChat gives staff an internal channel next to the customer inbox. It’s a coordination tool for a small team on the move, not an AI agent.
7. 报告和分析
Freshsales CRM： Around a dozen predefined sales reports ship with the product, and all of them are customizable. The Freddy AI co-pilot adds forecasting on top of the raw numbers.
瑟里夫： Website analytics show traffic and enquiry sources for the site you built inside the platform. Sales forecasting is not part of the picture.
8. 集成和市场
Freshsales CRM： Around 385 integrations and apps are available today, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products like Freshdesk and Freshmarketer is tighter than with third-party technology.
瑟里夫： SEO services and listings sync are sold as managed add ons rather than open connectors. You get fewer places to plug in outside tools.
⚠️ 警告： Neither platform has a deep connector library. If your stack already runs on niche tools, check both marketplaces before you commit.
9. Support and Client Access
Freshsales CRM： Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends that into full service desk territory if you need it.
瑟里夫： Support runs 24/7. Billing and invoicing sit inside the client portal, so customers can pay and check documents without emailing you.
10. 定价与成本
Here’s the money side, using CSV figures for both.
| 层级 | Freshsales CRM | 瑟里夫 |
|---|---|---|
| 入口 | 增长——每用户每月 9 美元 | 营销中心——每月 244 美元 |
| 中 | 专业版——每用户每月 39 美元 | Keap — $299/month |
| 顶部 | 企业版——59 美元/用户/月 | 定制报价 |
| Setup fee | 没有任何 | 一次性支付 250 美元 |
Freshsales CRM： A five-person team on Growth pays $45 a month. Even Enterprise for five users lands under $300, and you can test the whole thing free for 21 days first.
瑟里夫： The entry package costs more per month than five Freshsales Enterprise seats. That buys a website, booking, payments, and listings, so compare it against your whole tool stack rather than against a CRM alone.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | Freshsales CRM | $9/user/month entry tier |
| Deal pipeline tracking | Freshsales CRM | Kanban boards and lead scoring |
| 预约 | 瑟里夫 | 24/7 online scheduling |
| To get paid faster | 瑟里夫 | ThryvPay and client portal |
| 本地商家信息和评论 | 瑟里夫 | Syncs 50+ directories |
| To test before buying | Freshsales CRM | 21-day free trial, no card |
💰 您的预算
The gap here is not close. Thryv’s entry package costs more per month than a five-seat Freshsales Enterprise plan.
🔌 您的技术栈
Already running Freshdesk or Freshmarketer? Freshsales slots in cleanly. Thryv expects to replace your stack rather than join it.
📞 您的销售流程
If reps chase deals through stages, you need a pipeline. If clients book a slot and pay, you need scheduling.
🎓您的经验水平
Freshsales reviewers call the interface intuitive but the navigation cluttered. Thryv assigns an onboarding specialist, which suits owners with no CRM background.
🆓 免费试用和演示
Freshsales gives you 21 days to poke around on your own. Thryv routes you to a sales call before you see the product.
🛟 支持选项
Thryv wins on hours with 24/7 coverage. Freshsales runs 24/5 across phone, chat, and email on every tier.
切换指南
Already committed to one? Here’s what changes if you move.
🔄 正在从 Freshsales CRM 切换到 Thryv？
✅ 你将获得：
- Online booking, invoicing, and payment collection
- 网站建设工具和增强型本地列表
- Review monitoring with AI-drafted replies
❌ 你会失去什么：
- Freddy AI lead scoring and deal risk alerts
- Kanban sales pipelines and sequences
- Around 385 integrations and the $9 entry price
📋 如何切换：
- 将 Freshsales 中的联系人、交易和备注导出为 CSV 文件
- Book the Thryv demo and confirm the onboarding fee in writing
- Have the onboarding specialist import records and set up your listings
🔄 从 Thryv 切换到 Freshsales CRM？
✅ 你将获得：
- A far lower monthly bill and no setup fee
- Proper sales pipelines, sequences, and forecasting
- Freddy AI plus a 21-day free trial to test first
❌ 你会失去什么：
- Your website, booking calendar, and payment processing
- Automatic listing sync across 50+ directories
- The client portal and document signing
📋 如何切换：
- Export your client list and check your Thryv contract end date
- Line up replacements for booking, payments, and your site
- Start the Freshsales trial and import contacts before you cancel
我们的评测没有涵盖的内容
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work, or bulk licensing on either platform. Thryv quotes shift by location and bundle, so your number may not match ours. We also could not verify Thryv’s free plan against our own records.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🚀 销售特点 | Freshsales CRM |
| 🤖 人工智能工具 | Freshsales CRM |
| 📅 Booking & Payments | 瑟里夫 |
| 🌐 Online Presence | 瑟里夫 |
| 🔌 集成 | Freshsales CRM |
| 🛟 Support Hours | 瑟里夫 |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 4 out of 7 categories.
最适合： Sales teams, growing SMBs, anyone already using other Freshworks products
Freshsales CRM takes it on rating, price, and sales depth. If your problem is tracking leads through stages, this is the obvious pick at $9 per user.
Thryv is not really competing for that job. It replaces a booking app, a payment tool, a website, and a listings service at once.
For a plumber or a salon owner drowning in admin, that bundle can justify the price. For a sales team, it does not.
Freshsales CRM 的更多比较
Here’s how Freshsales measures up against its closest rivals:
Freshsales 在以下方面胜出： lower entry price, built-in phone and SMS, Freddy AI included on paid tiers
HubSpot 在以下方面胜出： a much larger app marketplace, deeper marketing tools, a genuinely usable free tier
Freshsales 在以下方面胜出： cleaner lead scoring, faster setup, tighter link to Freshdesk
Zoho 胜出的原因： more customization, a broader business suite, cheaper multi-app bundles
Freshsales CRM 与 Pipedrive 的对比
Freshsales 在以下方面胜出： native calling and chat, AI insights, omnichannel messaging
管道驱动 获胜方式： simpler pipeline UI, faster daily navigation, fewer menus to learn
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： cost per seat, time to launch, no admin specialist needed
Salesforce 的优势在于： reporting depth, a far bigger partner network, complex territory management
相比之下，Thryv 的更多
Thryv’s real rivals are all-in-one small business platforms:
Thryv 获胜理由： hands-on onboarding, listings sync, 24/7 phone support
GoHighLevel 获胜方式： agency white-labelling, funnel building, published transparent pricing
Thryv 获胜理由： reputation management, website hosting, local search visibility
Keap 获胜理由： automation branching, sales pipeline depth, email campaign controls
Thryv 获胜理由： invoicing and payments, appointment booking, done-for-you setup
HubSpot 在以下方面胜出： free entry tier, reporting dashboards, integration count
常见问题解答
Freshsales是CRM系统吗？
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage sales, marketing, and customer interactions in one place.
Thryv 是一个客户关系管理系统（CRM）吗？
Yes, though CRM is only part of it. Thryv bundles contact management with booking, invoicing, listings, and a website builder for small businesses.
Thryv是黄页的一部分吗？
Thryv began as a conglomerate of Yellow Pages companies. It was formerly known as Dex Media and rebranded as Thryv Holdings, Inc.
Freshsales免费套餐允许的最大用户数量是多少？
Published notes point to a free plan for up to 3 users. Our own records list paid tiers only, starting at $9 per user monthly.
CRM系统需要多少钱？
Entry CRM software runs roughly $9 to $40 per user monthly. All-in-one platforms like Thryv are quoted per business instead, starting at $244 monthly.
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