⚡ 快速结论：
- 定价： Pipedrive starts at $14/user/month. Freshsales starts at $9/user/month.
- 最适合： Pipedrive for visual deal tracking. Freshsales for built-in calling and lead scoring.
- 主要区别： Pipedrive is built around pipeline management. Freshsales bundles phone, email, and AI in one place.
- 我们的选择： Pipedrive, rated 4.3 against 4.0, for teams whose whole job is moving deals forward.
Most sales teams pick a 客户关系管理 platform for one reason.
They want fewer leads slipping through the cracks.
Pipedrive and Freshsales both promise that.
但这两个人 客户关系管理 platforms solve different halves of the same problem.
One is built around the visual sales pipeline. The other is built around customer engagement.
概述
This Pipedrive vs Freshsales comparison covers pricing, key features, and ease of use.
It also breaks down which CRM software fits which 商业 需要。
我们的 作家 spent hands-on time inside Pipedrive CRM.
We evaluated Freshsales using published documentation, pricing pages, and G2 reviews.
By the end, you will know which of these two CRM platforms fits your sales process.
Pipedrive是什么？
Pipedrive is CRM software built around deal management.
Every deal sits on a card you drag between stages.
That drag-and-drop board is the whole point of the product.
Sales reps see what to do next without digging through menus.
Pipedrive offers unlimited customizable pipelines on every paid plan.
It also adds lead management, email marketing, and an AI sales assistant on top.
Here is a closer look at how the platform works day to day.
🏆 冠军：Pipedrive
Best for teams that live inside a pipeline. Drag deals, log calls, and close deals faster.
Pipedrive 定价
Pipedrive charges per user, per month. Here is the current lineup.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 精简版 | 每用户每月 14 美元 | Solo reps tracking a single pipeline |
| 生长 | 每用户每月 24 美元 | Small businesses adding sales 自动化 |
| 优质的 | 每用户每月 49 美元 | Teams needing custom reports and forecasting |
| 最终的 | 每用户每月 69 美元 | Larger sales teams with permission controls |
价格已于2026年7月核实。
免费试用： Yes. Pipedrive offers a 14-day trial with no card required.
退款保证： No blanket refund window. Cancel before renewal to avoid the next charge.
📌 笔记： There is no free version of Pipedrive. Email marketing and lead capture ship as paid add-ons, so the sticker price is rarely the final price.
⚠️ Pricing conflict: Some published comparisons list five Pipedrive tiers running from $12.50 to $99 per user. Our table follows our own verified data: four plans from $14 to $69. Check the pricing page before you buy.
Pipedrive的主要优势
Here is what makes Pipedrive worth a look:
- 多渠道销售： Run separate boards for new business, renewals, and partners. Each one gets its own stages.
- 直观的界面： The Kanban board is praised in G2 reviews for fast onboarding. New reps get productive in days.
- 人工智能销售助手： Pipedrive surfaces notifications and next-step advice based on your sales activities.
- 广泛的集成： Over 350 native connections cover email, calendars, 会计以及支持工具。
- 自定义报告： Build revenue and activity dashboards without exporting customer data to a spreadsheet.
- Permission controls: Higher tiers add access restrictions that big sales teams tend to require.
我们的团队注意到了什么
Our writer set up a live pipeline in Pipedrive and worked real deals through it for several days. Here is what stood out:
Pipedrive 的优点和缺点
✅ 优点
- Unlimited customizable pipelines on every paid plan
- Drag-and-drop deal board that new reps learn quickly
- Over 350 native integrations with business tools
- 24/7 email and chat support for every customer
❌缺点
- No free plan, so testing means paying or trialing
- Phone support is limited to higher-tier plans
- Calling needs a third-party app or paid add-on
Freshsales CRM是什么？
Freshsales is the CRM platform inside the Freshworks family.
It bundles the phone, the 收件箱, and the pipeline into one screen.
Reps can call a lead without leaving the contact record.
Freddy AI then scores that lead and predicts which ones will convert.
Freshsales stands apart from most CRM tools by capturing leads from WhatsApp and web forms.
The result is one platform for outreach, contact management, and follow-up.
The walkthrough below shows the interface in motion.
Runner Up: Freshsales CRM
Best for small teams that call and email all day. Phone, inbox, and AI scoring in one CRM.
Freshsales 定价
Freshsales undercuts most CRM systems at the entry tier.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | 小型企业 starting with a CRM |
| 专业版 | 每用户每月 39 美元 | Teams running multiple sales pipelines |
| 企业 | 每用户每月 59 美元 | Sales forecasting and custom modules |
价格已于2026年7月核实。
免费试用： Yes. A 21-day trial covers the paid tiers with no card up front.
退款保证： Freshworks bills monthly or annually. Annual terms are discounted but paid up front.
📌 笔记： The free version skips email marketing and file storage. Most teams outgrow it within a quarter and move to Growth.
⚠️ Pricing conflict: Published sources disagree on the free plan. Some cap it at three seats, others describe unlimited users. Our verified table lists paid tiers only, from $9 to $59 per user. Confirm the free tier limits with Freshworks before you plan around it.
Freshsales的主要优势
Here is where Freshsales CRM earns its place:
- 内置电话功能： Reps dial and log calls from inside the record. In-app dialing appears even in the free tier.
- Freddy AI： Predictive scoring ranks opportunities and supports sales forecasting.
- Multi-channel capture: Leads arrive from web forms, email, and WhatsApp into one customer record.
- Phone support on all plans: 24/5 chat, email, and phone assistance, including on the free tier.
- 销售流程： Automated follow-up sends personalized emails and updates fields on its own.
- Clear plan breakdown: Freshworks publishes a feature-by-feature table so you know what each tier buys.
我们的团队注意到了什么
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and published G2 reviews.
Freshsales 的优点和缺点
✅ 优点
- Free plan with basic CRM features
- In-app dialing without a third-party add-on
- 24/5 phone support on every plan
- Lead scoring across email, forms, and WhatsApp
❌缺点
- Entry plan often limits you to a single pipeline
- 自动化 tools draw criticism in G2 reviews
- 与 Pipedrive 的市场相比，集成数量较少
功能对比
Here is where the two CRM platforms actually split apart.
We compared nine areas that decide most CRM purchases, then pricing.
| 特征 | 管道驱动 | 新鲜销售 |
|---|---|---|
| 起价 | 每用户每月 14 美元 | 每用户每月 9 美元 |
| 免费计划 | ❌ | ✅ |
| Unlimited Custom Pipelines | ✅ | ❌ (higher tiers) |
| 内置通话 | ❌ | ✅ |
| 人工智能助手 | ✅ | ✅ |
| 原生集成 | ✅ 350+ | ❌ 更少 |
| 电话支持 | ❌ Top tiers only | ✅ 所有方案 |
| 项目管理 | ✅ | ❌ |
| 最适合 | Deal tracking | Calling and lead scoring |
1. 线索管理
Pipedrive： Leads sit in a separate inbox before they touch your pipeline. That keeps unqualified names out of your forecast. Lead management here is about filtering, not scoring.
Freshsales： Freddy AI ranks each lead by conversion odds. Leads flow in from email, forms, and WhatsApp. Sales reps work the top of the list first.
2. Deal Management and Contact Management
Pipedrive： The board is the product. You manage deals by dragging cards between stages, and the visual sales pipeline updates 即刻. Deal tracking rarely takes more than a click.
Freshsales： The contact record leads, and the deal follows. Every call, email, and note lands on one customer profile. That suits teams who sell through relationships.
⚠️ 警告： The Freshsales entry plan often restricts you to one pipeline. Check that limit before you plan multiple sales pipelines.
3. Project Management and Sales Sequences
Pipedrive： Won deals can hand off to a project management board. Delivery work stays beside the deal that created it. Freshsales has no equivalent.
Freshsales： Sales sequences run timed follow-up instead. The system sends the next touch, waits, and moves on. It is outreach depth rather than delivery tracking.
4. Outreach Campaigns and Web Forms
Pipedrive： Campaigns build outreach campaigns from segments already in the CRM. Templates and drag-and-drop editing keep it simple. It arrives as a paid add-on, not a bundled feature.
Freshsales： Web forms feed the funnel from the other direction. Visitors fill a form and land in the CRM already scored. Marketing automation sits closer to the core product here.
5. Email Marketing and Email Tracking
Pipedrive： Full email sync brings your inbox into the deal record. Templates handle personalized emails at volume. Open and click data feeds back into the pipeline.
Freshsales： Email tracking shows who opened what and when. Reps can trigger the next step from that signal. The free version leaves email marketing out entirely.
6. AI Sales Assistant and Freddy AI
Pipedrive： The AI Sales Assistant watches your sales activities and suggests the next move. It flags stalled deals and nudges reps toward the ones likely to close deals this month.
Freshsales： Freddy AI leans predictive. It scores contacts, forecasts outcomes, and drafts replies. These are advanced capabilities for a CRM at this price.
7. Custom Reports and Actionable Insights
Pipedrive： Dashboards turn raw customer data into deal insights you can act on. Custom reports cover revenue, conversion, and rep activity. Sales forecasting improves as your history grows.
Freshsales： Smart AI agents handle the reporting side differently. They watch records and surface actionable insights without a report 建筑商. G2 reviews describe the automation tools as the weaker half of the platform.
8. 集成和市场
Pipedrive： Over 350 native connections make this the wider marketplace. 会计, support, and calling apps all plug in. Extensive integrations are the reason many teams stay.
Freshsales： The marketplace is smaller but covers the common tools. Freshworks apps connect natively, which helps if you already run their help desk. Outside that 圆圈, choice narrows.
9. Documents, Support and Ease of Use
Pipedrive： Quotes and contracts live inside the deal with templates and e-signature. Customer support runs 24/7 over email and chat support, though phone help is reserved for top plans. A deep knowledge base covers the rest.
Freshsales： Freshdesk OMNI ties sales and service records together. Phone support is included on every plan, free tier included. The broader feature set means a slightly steeper first week.
💡 专业提示： Both CRM systems ship a mobile app. Install both during the trial and see which one your reps actually open between meetings.
10. 定价与成本
Here are both price lists side by side.
| 层级 | 管道驱动 | 新鲜销售 |
|---|---|---|
| 入口 | 精简版——每用户每月 14 美元 | 增长——每用户每月 9 美元 |
| 中 | 增长——每用户每月 24 美元 | 专业版——每用户每月 39 美元 |
| 上 | 高级版——49美元/用户/月 | 企业版——59 美元/用户/月 |
| 顶部 | 终极版——每用户每月 69 美元 | — |
Pipedrive： The ceiling is higher at $69 per user, but so is the range. Four tiers let you buy only the advanced features you need. Add-ons for campaigns and lead capture push the real total up.
Freshsales： Nine dollars buys a real CRM with calling included. The jump from Growth to Pro is steep at $30. Still, the top tier undercuts Pipedrive’s by $10 per user.
💡 Cost check: A five-rep team pays $70 monthly on Pipedrive Lite and $45 on Freshsales Growth. Add a calling tool to Pipedrive and that gap closes fast.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 最低入门价格 | 新鲜销售 | $5 cheaper per user |
| 可视化管道管理 | 管道驱动 | Drag-and-drop deal board |
| Calling from the CRM | 新鲜销售 | Dialer included, no add-on |
| 第三方集成 | 管道驱动 | 350+ native connections |
| Phone support on a budget | 新鲜销售 | 所有套餐均包含 |
| 适合初学者的设置 | 管道驱动 | Simpler first-week learning curve |
💰 您的预算
Freshsales wins the first invoice at $9 per user. Pipedrive costs more up front but bundles more features into its mid tiers.
🔌 您的技术栈
Already running Freshworks help desk software? Freshsales connects natively. Everyone else gets more reach from Pipedrive’s marketplace of third-party tools.
📞 您的销售流程
Phone-heavy teams should pick Freshsales for in-app dialing. Teams that sell over email and demos get more from Pipedrive’s pipeline management.
🎓您的经验水平
First-time CRM buyers usually settle into Pipedrive faster. Freshsales packs more advanced functionalities into the same screen, which takes longer to learn.
🤖 您的自动化需求
Both platforms automate tasks like field updates and follow-up reminders. Pipedrive’s builder handles repetitive tasks more reliably, according to G2 reviews.
🛟 支持选项
Pipedrive answers 24/7 by email and chat. Freshsales runs 24/5 but adds the phone line, and neither entry plan promises a dedicated account manager.
切换指南
Already on one of them? Here is what changes when you move.
🔄 从 Pipedrive 切换到 Freshsales？
✅ 你将获得：
- A built-in dialer, so reps log calls without a second app
- Phone support on every plan, including the free tier
- Freddy AI scoring for opportunity management
❌ 你会失去什么：
- Unlimited customizable pipelines on the entry plan
- Roughly 350 native integrations you may already rely on
- The project board that tracks work after a deal closes
📋 如何切换：
- Export deals, contacts, and notes from Pipedrive as CSV files
- Open a Freshsales account and map your stages first
- Import the customer information, then rebuild automations by hand
🔄 从 Freshsales 切换到 Pipedrive？
✅ 你将获得：
- Unlimited pipelines with stages you control
- A much wider marketplace of third-party apps
- Round-the-clock chat and email help, seven days a week
❌ 你会失去什么：
- The free plan and the $9 entry price
- Calling and telephony inside the CRM itself
- Phone support at the lower price tiers
📋 如何切换：
- Export contacts, accounts, and deals from Freshsales
- Start a 14-day Pipedrive trial and build your pipeline stages
- Import the files, then connect a calling app before go-live
我们的评测没有涵盖的内容
This comparison focused on small businesses and mid-size sales teams. We did not test enterprise rollouts, custom modules built by developers, or migration at scale. Our Freshsales notes come from documentation and reviews rather than daily use. If you manage fifty or more seats, your business needs will look different from what we describe here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | 新鲜销售 |
| 🚀 Pipeline and Deals | 管道驱动 |
| 📞 沟通 | 新鲜销售 |
| 🎯 报道 | 管道驱动 |
| 👶 易用性 | 管道驱动 |
| 🔌 集成 | 管道驱动 |
| 🛟 支持访问 | 新鲜销售 |
| 🏆 总冠军 | 管道驱动 |
🏆 冠军：PIPEDRIVE
Pipedrive wins 4 of 7 categories.
最适合： deal tracking, sales teams with a defined sales process, and businesses that need extensive integrations
Pipedrive and Freshsales are not really chasing the same buyer. Pipedrive sells pipeline clarity, and it does that better than almost any CRM at this price.
Freshsales sells a communication hub. The dialer, the scoring, and the free plan make it the cheaper way to start customer relationship management from zero.
Pick Freshsales if your reps live on the phone and your budget is tight. Pick Pipedrive if your team’s real job is moving deals across stages every week.
Pipedrive 的更多比较
Here is how Pipedrive lines up against other CRM tools:
Pipedrive 获胜： lower entry cost, faster setup, unlimited pipelines on paid plans
HubSpot 在以下方面胜出： a genuinely free tier, deeper marketing automation, native content tools
Pipedrive 获胜： price per user, week-one usability, no admin hire required
Salesforce 获胜方式： custom objects, enterprise governance, partner network reach
Pipedrive 对阵 Monday 客户关系管理
Pipedrive 获胜： sales-first design, deal insights out of the box, forecasting depth
周一 CRM 胜出： flexible boards, cross-team work views, visual customization
Pipedrive 获胜： pipeline customization, marketplace size, standout features for small teams
Zendesk Sell wins on: support-ticket linkage, built-in dialer, shared service history
Freshsales 的更多比较
And here is how Freshsales holds up elsewhere:
Freshsales 在以下方面胜出： cheaper paid tiers, included telephony, phone support at every level
HubSpot 在以下方面胜出： content marketing tools, reporting library, larger app directory
Freshsales vs Zoho 客户关系管理
Freshsales 在以下方面胜出： cleaner layout, AI scoring on lower tiers, quicker onboarding
Zoho CRM 的优势在于： module customization, price at scale, breadth of sister apps
Freshsales 在以下方面胜出： total cost, setup speed, helpful features available without consultants
Salesforce 的优势在于： scale, reporting control, third-party developer support
This video runs through a few more alternatives worth a look.
常见问题解答
还有比 Pipedrive 更好的 CRM 系统吗？
It depends on the job. HubSpot beats it on marketing, Salesforce on scale, and Freshsales on calling. For pure pipeline work, few tools beat Pipedrive.
Freshsales的竞争对手有哪些？
The closest rivals are Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each competes on a different axis: price, marketing depth, customization, or enterprise scale.
Freshsales是CRM系统吗？
Yes. Freshsales CRM is the sales product from Freshworks. It handles contacts, deals, email, and calling in one place, with AI scoring layered on top.
Freshsales会一直免费吗？
A free tier exists with basic CRM features and no time limit. Seat caps vary by source, and email marketing plus file storage require a paid plan.
Freshworks 是一款好的客户关系管理系统吗？
We rate it 4.0 out of 5. It is strong on communication and price, weaker on automation and integrations, which is why Pipedrive edges ahead at 4.3.
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