⚡ Kesimpulan Singkat:
- Harga: Pipedrive starts at $14/user/month. Freshsales starts at $9/user/month.
- Cocok untuk: Pipedrive for visual deal tracking. Freshsales for built-in calling and lead scoring.
- Perbedaan utama: Pipedrive is built around pipeline management. Freshsales bundles phone, email, and AI in one place.
- Pilihan kami: Pipedrive, rated 4.3 against 4.0, for teams whose whole job is moving deals forward.
Most sales teams pick a CRM platform for one reason.
They want fewer leads slipping through the cracks.
Pipedrive and Freshsales both promise that.
Tapi kedua orang ini CRM platforms solve different halves of the same problem.
One is built around the visual sales pipeline. The other is built around customer engagement.
Tinjau
This Pipedrive vs Freshsales comparison covers pricing, key features, and ease of use.
It also breaks down which CRM software fits which bisnis butuh.
Kita penulis spent hands-on time inside Pipedrive CRM.
We evaluated Freshsales using published documentation, pricing pages, and G2 reviews.
By the end, you will know which of these two CRM platforms fits your sales process.
Apa itu Pipedrive?
Pipedrive is CRM software built around deal management.
Every deal sits on a card you drag between stages.
That drag-and-drop board is the whole point of the product.
Sales reps see what to do next without digging through menus.
Pipedrive offers unlimited customizable pipelines on every paid plan.
It also adds lead management, email marketing, and an AI sales assistant on top.
Here is a closer look at how the platform works day to day.
🏆 Pemenang: Pipedrive
Best for teams that live inside a pipeline. Drag deals, log calls, and close deals faster.
Harga Pipedrive
Pipedrive charges per user, per month. Here is the current lineup.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Ringan | $14/pengguna/bulan | Solo reps tracking a single pipeline |
| Pertumbuhan | $24/pengguna/bulan | Small businesses adding sales otomasi |
| Premi | $49/pengguna/bulan | Teams needing custom reports and forecasting |
| Terakhir | $69/pengguna/bulan | Larger sales teams with permission controls |
Harga diverifikasi Juli 2026.
Uji coba gratis: Yes. Pipedrive offers a 14-day trial with no card required.
Garansi uang kembali: No blanket refund window. Cancel before renewal to avoid the next charge.
📌 Catatan: There is no free version of Pipedrive. Email marketing and lead capture ship as paid add-ons, so the sticker price is rarely the final price.
⚠️ Pricing conflict: Some published comparisons list five Pipedrive tiers running from $12.50 to $99 per user. Our table follows our own verified data: four plans from $14 to $69. Check the pricing page before you buy.
Manfaat Utama Pipedrive
Here is what makes Pipedrive worth a look:
- Beberapa saluran penjualan: Run separate boards for new business, renewals, and partners. Each one gets its own stages.
- Antarmuka intuitif: The Kanban board is praised in G2 reviews for fast onboarding. New reps get productive in days.
- Asisten Penjualan AI: Pipedrive surfaces notifications and next-step advice based on your sales activities.
- Integrasi yang ekstensif: Over 350 native connections cover email, calendars, akuntansi, dan alat bantu.
- Laporan khusus: Build revenue and activity dashboards without exporting customer data to a spreadsheet.
- Permission controls: Higher tiers add access restrictions that big sales teams tend to require.
Apa yang Tim Kami Amati
Our writer set up a live pipeline in Pipedrive and worked real deals through it for several days. Here is what stood out:
Kelebihan & Kekurangan Pipedrive
✅ Kelebihan
- Unlimited customizable pipelines on every paid plan
- Drag-and-drop deal board that new reps learn quickly
- Over 350 native integrations with business tools
- 24/7 email and chat support for every customer
❌ Kekurangan
- No free plan, so testing means paying or trialing
- Phone support is limited to higher-tier plans
- Calling needs a third-party app or paid add-on
Apa itu Freshsales CRM?
Freshsales is the CRM platform inside the Freshworks family.
It bundles the phone, the kotak-masuk, and the pipeline into one screen.
Reps can call a lead without leaving the contact record.
Freddy AI then scores that lead and predicts which ones will convert.
Freshsales stands apart from most CRM tools by capturing leads from WhatsApp and web forms.
The result is one platform for outreach, contact management, and follow-up.
The walkthrough below shows the interface in motion.
Runner Up: Freshsales CRM
Best for small teams that call and email all day. Phone, inbox, and AI scoring in one CRM.
Harga Freshsales
Freshsales undercuts most CRM systems at the entry tier.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Pertumbuhan | $9/pengguna/bulan | Usaha kecil starting with a CRM |
| Pro | $39/pengguna/bulan | Teams running multiple sales pipelines |
| Perusahaan | $59/pengguna/bulan | Sales forecasting and custom modules |
Harga diverifikasi Juli 2026.
Uji coba gratis: Yes. A 21-day trial covers the paid tiers with no card up front.
Garansi uang kembali: Freshworks bills monthly or annually. Annual terms are discounted but paid up front.
📌 Catatan: The free version skips email marketing and file storage. Most teams outgrow it within a quarter and move to Growth.
⚠️ Pricing conflict: Published sources disagree on the free plan. Some cap it at three seats, others describe unlimited users. Our verified table lists paid tiers only, from $9 to $59 per user. Confirm the free tier limits with Freshworks before you plan around it.
Manfaat Utama Freshsales
Here is where Freshsales CRM earns its place:
- Telepon terintegrasi: Reps dial and log calls from inside the record. In-app dialing appears even in the free tier.
- Freddy AI: Predictive scoring ranks opportunities and supports sales forecasting.
- Multi-channel capture: Leads arrive from web forms, email, and WhatsApp into one customer record.
- Phone support on all plans: 24/5 chat, email, and phone assistance, including on the free tier.
- Urutan penjualan: Automated follow-up sends personalized emails and updates fields on its own.
- Clear plan breakdown: Freshworks publishes a feature-by-feature table so you know what each tier buys.
Apa yang Tim Kami Amati
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and published G2 reviews.
Kelebihan & Kekurangan Freshsales
✅ Kelebihan
- Free plan with basic CRM features
- In-app dialing without a third-party add-on
- 24/5 phone support on every plan
- Lead scoring across email, forms, and WhatsApp
❌ Kekurangan
- Entry plan often limits you to a single pipeline
- Otomatis tools draw criticism in G2 reviews
- Integrasi yang lebih sedikit dibandingkan marketplace Pipedrive.
Perbandingan Fitur
Here is where the two CRM platforms actually split apart.
We compared nine areas that decide most CRM purchases, then pricing.
| Fitur | Pipedrive | Freshsales |
|---|---|---|
| Harga Mulai | $14/pengguna/bulan | $9/pengguna/bulan |
| Paket Gratis | ❌ | ✅ |
| Unlimited Custom Pipelines | ✅ | ❌ (higher tiers) |
| Panggilan Terintegrasi | ❌ | ✅ |
| Asisten AI | ✅ | ✅ |
| Integrasi Asli | ✅ 350+ | ❌ Lebih sedikit |
| Dukungan Telepon | ❌ Top tiers only | ✅ Semua paket |
| Manajemen Proyek | ✅ | ❌ |
| Terbaik untuk | Deal tracking | Calling and lead scoring |
1. Manajemen Prospek
Pipedrive: Leads sit in a separate inbox before they touch your pipeline. That keeps unqualified names out of your forecast. Lead management here is about filtering, not scoring.
Penjualan Baru: Freddy AI ranks each lead by conversion odds. Leads flow in from email, forms, and WhatsApp. Sales reps work the top of the list first.
2. Deal Management and Contact Management
Pipedrive: The board is the product. You manage deals by dragging cards between stages, and the visual sales pipeline updates segera. Deal tracking rarely takes more than a click.
Penjualan Baru: The contact record leads, and the deal follows. Every call, email, and note lands on one customer profile. That suits teams who sell through relationships.
⚠️ Peringatan: The Freshsales entry plan often restricts you to one pipeline. Check that limit before you plan multiple sales pipelines.
3. Project Management and Sales Sequences
Pipedrive: Won deals can hand off to a project management board. Delivery work stays beside the deal that created it. Freshsales has no equivalent.
Penjualan Baru: Sales sequences run timed follow-up instead. The system sends the next touch, waits, and moves on. It is outreach depth rather than delivery tracking.
4. Outreach Campaigns and Web Forms
Pipedrive: Campaigns build outreach campaigns from segments already in the CRM. Templates and drag-and-drop editing keep it simple. It arrives as a paid add-on, not a bundled feature.
Penjualan Baru: Web forms feed the funnel from the other direction. Visitors fill a form and land in the CRM already scored. Marketing automation sits closer to the core product here.
5. Email Marketing and Email Tracking
Pipedrive: Full email sync brings your inbox into the deal record. Templates handle personalized emails at volume. Open and click data feeds back into the pipeline.
Penjualan Baru: Email tracking shows who opened what and when. Reps can trigger the next step from that signal. The free version leaves email marketing out entirely.
6. AI Sales Assistant and Freddy AI
Pipedrive: The AI Sales Assistant watches your sales activities and suggests the next move. It flags stalled deals and nudges reps toward the ones likely to close deals this month.
Penjualan Baru: Freddy AI leans predictive. It scores contacts, forecasts outcomes, and drafts replies. These are advanced capabilities for a CRM at this price.
7. Custom Reports and Actionable Insights
Pipedrive: Dashboards turn raw customer data into deal insights you can act on. Custom reports cover revenue, conversion, and rep activity. Sales forecasting improves as your history grows.
Penjualan Baru: Smart AI agents handle the reporting side differently. They watch records and surface actionable insights without a report pembangun. G2 reviews describe the automation tools as the weaker half of the platform.
8. Integrasi dan Marketplace
Pipedrive: Over 350 native connections make this the wider marketplace. Akuntansi, support, and calling apps all plug in. Extensive integrations are the reason many teams stay.
Penjualan Baru: The marketplace is smaller but covers the common tools. Freshworks apps connect natively, which helps if you already run their help desk. Outside that lingkaran, choice narrows.
9. Documents, Support and Ease of Use
Pipedrive: Quotes and contracts live inside the deal with templates and e-signature. Customer support runs 24/7 over email and chat support, though phone help is reserved for top plans. A deep knowledge base covers the rest.
Penjualan Baru: Freshdesk OMNI ties sales and service records together. Phone support is included on every plan, free tier included. The broader feature set means a slightly steeper first week.
💡 Pro Tip: Both CRM systems ship a mobile app. Install both during the trial and see which one your reps actually open between meetings.
10. Harga & Biaya
Here are both price lists side by side.
| Tingkat | Pipedrive | Freshsales |
|---|---|---|
| Pintu masuk | Lite — $14/pengguna/bulan | Pertumbuhan — $9/pengguna/bulan |
| Pertengahan | Pertumbuhan — $24/pengguna/bulan | Pro — $39/pengguna/bulan |
| Atas | Premium — $49/pengguna/bulan | Perusahaan — $59/pengguna/bulan |
| Atas | Ultimate — $69/pengguna/bulan | — |
Pipedrive: The ceiling is higher at $69 per user, but so is the range. Four tiers let you buy only the advanced features you need. Add-ons for campaigns and lead capture push the real total up.
Penjualan Baru: Nine dollars buys a real CRM with calling included. The jump from Growth to Pro is steep at $30. Still, the top tier undercuts Pipedrive’s by $10 per user.
💡 Cost check: A five-rep team pays $70 monthly on Pipedrive Lite and $45 on Freshsales Growth. Add a calling tool to Pipedrive and that gap closes fast.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Harga masuk terendah | Freshsales | $5 cheaper per user |
| Manajemen alur kerja visual | Pipedrive | Drag-and-drop deal board |
| Calling from the CRM | Freshsales | Dialer included, no add-on |
| Integrasi pihak ketiga | Pipedrive | 350+ native connections |
| Phone support on a budget | Freshsales | Termasuk dalam setiap paket |
| Pengaturan yang ramah bagi pemula | Pipedrive | Simpler first-week learning curve |
💰 Anggaran Anda
Freshsales wins the first invoice at $9 per user. Pipedrive costs more up front but bundles more features into its mid tiers.
🔌 Susunan Teknologi Anda
Already running Freshworks help desk software? Freshsales connects natively. Everyone else gets more reach from Pipedrive’s marketplace of third-party tools.
📞 Proses Penjualan Anda
Phone-heavy teams should pick Freshsales for in-app dialing. Teams that sell over email and demos get more from Pipedrive’s pipeline management.
🎓 Tingkat Pengalaman Anda
First-time CRM buyers usually settle into Pipedrive faster. Freshsales packs more advanced functionalities into the same screen, which takes longer to learn.
🤖 Kebutuhan Otomatisasi Anda
Both platforms automate tasks like field updates and follow-up reminders. Pipedrive’s builder handles repetitive tasks more reliably, according to G2 reviews.
🛟 Opsi Dukungan
Pipedrive answers 24/7 by email and chat. Freshsales runs 24/5 but adds the phone line, and neither entry plan promises a dedicated account manager.
Panduan Pengalihan
Already on one of them? Here is what changes when you move.
🔄 Beralih dari Pipedrive ke Freshsales?
✅ Apa yang akan Anda peroleh:
- A built-in dialer, so reps log calls without a second app
- Phone support on every plan, including the free tier
- Freddy AI scoring for opportunity management
❌ Apa yang akan Anda rugikan:
- Unlimited customizable pipelines on the entry plan
- Roughly 350 native integrations you may already rely on
- The project board that tracks work after a deal closes
📋 Cara beralih:
- Export deals, contacts, and notes from Pipedrive as CSV files
- Open a Freshsales account and map your stages first
- Import the customer information, then rebuild automations by hand
🔄 Beralih dari Freshsales ke Pipedrive?
✅ Apa yang akan Anda peroleh:
- Unlimited pipelines with stages you control
- A much wider marketplace of third-party apps
- Round-the-clock chat and email help, seven days a week
❌ Apa yang akan Anda rugikan:
- The free plan and the $9 entry price
- Calling and telephony inside the CRM itself
- Phone support at the lower price tiers
📋 Cara beralih:
- Export contacts, accounts, and deals from Freshsales
- Start a 14-day Pipedrive trial and build your pipeline stages
- Import the files, then connect a calling app before go-live
Apa yang Tidak Kami Bahas dalam Ulasan Kami
This comparison focused on small businesses and mid-size sales teams. We did not test enterprise rollouts, custom modules built by developers, or migration at scale. Our Freshsales notes come from documentation and reviews rather than daily use. If you manage fifty or more seats, your business needs will look different from what we describe here.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Freshsales |
| 🚀 Pipeline and Deals | Pipedrive |
| 📞 Komunikasi | Freshsales |
| 🎯 Pelaporan | Pipedrive |
| 👶 Kemudahan Penggunaan | Pipedrive |
| 🔌 Integrasi | Pipedrive |
| 🛟 Akses Dukungan | Freshsales |
| 🏆 Pemenang Keseluruhan | Pipedrive |
🏆 PEMENANG: PIPEDRIVE
Pipedrive wins 4 of 7 categories.
Cocok untuk: deal tracking, sales teams with a defined sales process, and businesses that need extensive integrations
Pipedrive and Freshsales are not really chasing the same buyer. Pipedrive sells pipeline clarity, and it does that better than almost any CRM at this price.
Freshsales sells a communication hub. The dialer, the scoring, and the free plan make it the cheaper way to start customer relationship management from zero.
Pick Freshsales if your reps live on the phone and your budget is tight. Pick Pipedrive if your team’s real job is moving deals across stages every week.
Perbandingan Lebih Lanjut tentang Pipedrive
Here is how Pipedrive lines up against other CRM tools:
Pipedrive menang dalam hal: lower entry cost, faster setup, unlimited pipelines on paid plans
HubSpot unggul dalam hal: a genuinely free tier, deeper marketing automation, native content tools
Pipedrive menang dalam hal: price per user, week-one usability, no admin hire required
Salesforce menang pada: custom objects, enterprise governance, partner network reach
Pipedrive menang dalam hal: sales-first design, deal insights out of the box, forecasting depth
CRM menang pada hari Senin dalam hal: flexible boards, cross-team work views, visual customization
Pipedrive vs Zendesk Menjual
Pipedrive menang dalam hal: pipeline customization, marketplace size, standout features for small teams
Zendesk Sell wins on: support-ticket linkage, built-in dialer, shared service history
Lebih banyak tentang Freshsales dibandingkan
And here is how Freshsales holds up elsewhere:
Freshsales menang dalam hal: cheaper paid tiers, included telephony, phone support at every level
HubSpot unggul dalam hal: content marketing tools, reporting library, larger app directory
Freshsales menang dalam hal: cleaner layout, AI scoring on lower tiers, quicker onboarding
Zoho CRM unggul dalam hal: module customization, price at scale, breadth of sister apps
Freshsales menang dalam hal: total cost, setup speed, helpful features available without consultants
Salesforce unggul dalam hal: scale, reporting control, third-party developer support
This video runs through a few more alternatives worth a look.
Pertanyaan Yang Sering Muncul
CRM apa yang lebih baik daripada Pipedrive?
It depends on the job. HubSpot beats it on marketing, Salesforce on scale, and Freshsales on calling. For pure pipeline work, few tools beat Pipedrive.
Siapa saja pesaing Freshsales?
The closest rivals are Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each competes on a different axis: price, marketing depth, customization, or enterprise scale.
Apakah Freshsales itu CRM?
Yes. Freshsales CRM is the sales product from Freshworks. It handles contacts, deals, email, and calling in one place, with AI scoring layered on top.
Apakah Freshsales gratis selamanya?
A free tier exists with basic CRM features and no time limit. Seat caps vary by source, and email marketing plus file storage require a paid plan.
Apakah Freshworks merupakan CRM yang bagus?
We rate it 4.0 out of 5. It is strong on communication and price, weaker on automation and integrations, which is why Pipedrive edges ahead at 4.3.
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