⚡ 간단 평가:
- 가격: Pipedrive starts at $14/user/month. Freshsales starts at $9/user/month.
- 다음과 같은 경우에 가장 적합합니다: Pipedrive for visual deal tracking. Freshsales for built-in calling and lead scoring.
- 주요 차이점: Pipedrive is built around pipeline management. Freshsales bundles phone, email, and AI in one place.
- 저희가 선택한 제품: Pipedrive, rated 4.3 against 4.0, for teams whose whole job is moving deals forward.
Most sales teams pick a CRM platform for one reason.
They want fewer leads slipping through the cracks.
Pipedrive and Freshsales both promise that.
하지만 이 두 사람은 CRM platforms solve different halves of the same problem.
One is built around the visual sales pipeline. The other is built around customer engagement.
개요
This Pipedrive vs Freshsales comparison covers pricing, key features, and ease of use.
It also breaks down which CRM software fits which 사업 필요.
우리의 작가 spent hands-on time inside Pipedrive CRM.
We evaluated Freshsales using published documentation, pricing pages, and G2 reviews.
By the end, you will know which of these two CRM platforms fits your sales process.
Pipedrive란 무엇인가요?
Pipedrive is CRM software built around deal management.
Every deal sits on a card you drag between stages.
That drag-and-drop board is the whole point of the product.
Sales reps see what to do next without digging through menus.
Pipedrive offers unlimited customizable pipelines on every paid plan.
It also adds lead management, email marketing, and an AI sales assistant on top.
Here is a closer look at how the platform works day to day.
🏆 우승: Pipedrive
Best for teams that live inside a pipeline. Drag deals, log calls, and close deals faster.
Pipedrive 가격 책정
Pipedrive charges per user, per month. Here is the current lineup.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 라이트 | 사용자당 월 14달러 | Solo reps tracking a single pipeline |
| 성장 | 사용자당 월 24달러 | Small businesses adding sales 오토메이션 |
| 프리미엄 | 사용자당 월 49달러 | Teams needing custom reports and forecasting |
| 궁극적인 | 사용자당 월 69달러 | Larger sales teams with permission controls |
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무료 체험: Yes. Pipedrive offers a 14-day trial with no card required.
환불 보장: No blanket refund window. Cancel before renewal to avoid the next charge.
📌 메모: There is no free version of Pipedrive. Email marketing and lead capture ship as paid add-ons, so the sticker price is rarely the final price.
⚠️ Pricing conflict: Some published comparisons list five Pipedrive tiers running from $12.50 to $99 per user. Our table follows our own verified data: four plans from $14 to $69. Check the pricing page before you buy.
Pipedrive의 주요 이점
Here is what makes Pipedrive worth a look:
- 다양한 판매 파이프라인: Run separate boards for new business, renewals, and partners. Each one gets its own stages.
- 직관적인 인터페이스: The Kanban board is praised in G2 reviews for fast onboarding. New reps get productive in days.
- AI 판매 도우미: Pipedrive surfaces notifications and next-step advice based on your sales activities.
- 광범위한 통합: Over 350 native connections cover email, calendars, 회계그리고 지원 도구들.
- 사용자 지정 보고서: Build revenue and activity dashboards without exporting customer data to a spreadsheet.
- Permission controls: Higher tiers add access restrictions that big sales teams tend to require.
우리 팀이 발견한 점
Our writer set up a live pipeline in Pipedrive and worked real deals through it for several days. Here is what stood out:
Pipedrive의 장점 및 단점
✅ 장점
- Unlimited customizable pipelines on every paid plan
- Drag-and-drop deal board that new reps learn quickly
- Over 350 native integrations with business tools
- 24/7 email and chat support for every customer
❌ 단점
- No free plan, so testing means paying or trialing
- Phone support is limited to higher-tier plans
- Calling needs a third-party app or paid add-on
Freshsales CRM이란 무엇인가요?
Freshsales is the CRM platform inside the Freshworks family.
It bundles the phone, the 받은 편지함, and the pipeline into one screen.
Reps can call a lead without leaving the contact record.
Freddy AI then scores that lead and predicts which ones will convert.
Freshsales stands apart from most CRM tools by capturing leads from WhatsApp and web forms.
The result is one platform for outreach, contact management, and follow-up.
The walkthrough below shows the interface in motion.
Runner Up: Freshsales CRM
Best for small teams that call and email all day. Phone, inbox, and AI scoring in one CRM.
프레시세일즈 가격
Freshsales undercuts most CRM systems at the entry tier.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | 소규모 사업체 starting with a CRM |
| 찬성 | 사용자당 월 39달러 | Teams running multiple sales pipelines |
| 기업 | 사용자당 월 59달러 | Sales forecasting and custom modules |
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무료 체험: Yes. A 21-day trial covers the paid tiers with no card up front.
환불 보장: Freshworks bills monthly or annually. Annual terms are discounted but paid up front.
📌 메모: The free version skips email marketing and file storage. Most teams outgrow it within a quarter and move to Growth.
⚠️ Pricing conflict: Published sources disagree on the free plan. Some cap it at three seats, others describe unlimited users. Our verified table lists paid tiers only, from $9 to $59 per user. Confirm the free tier limits with Freshworks before you plan around it.
Freshsales의 주요 이점
Here is where Freshsales CRM earns its place:
- 내장형 전화 기능: Reps dial and log calls from inside the record. In-app dialing appears even in the free tier.
- 프레디 AI: Predictive scoring ranks opportunities and supports sales forecasting.
- Multi-channel capture: Leads arrive from web forms, email, and WhatsApp into one customer record.
- Phone support on all plans: 24/5 chat, email, and phone assistance, including on the free tier.
- 판매 순서: Automated follow-up sends personalized emails and updates fields on its own.
- Clear plan breakdown: Freshworks publishes a feature-by-feature table so you know what each tier buys.
우리 팀이 발견한 점
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and published G2 reviews.
프레쉬세일즈 장점 및 단점
✅ 장점
- Free plan with basic CRM features
- In-app dialing without a third-party add-on
- 24/5 phone support on every plan
- Lead scoring across email, forms, and WhatsApp
❌ 단점
- Entry plan often limits you to a single pipeline
- 오토메이션 tools draw criticism in G2 reviews
- Pipedrive 마켓플레이스보다 통합 기능이 적습니다.
기능 비교
Here is where the two CRM platforms actually split apart.
We compared nine areas that decide most CRM purchases, then pricing.
| 특징 | 파이프드라이브 | 프레쉬세일즈 |
|---|---|---|
| 시작 가격 | 사용자당 월 14달러 | 사용자당 월 9달러 |
| 무료 플랜 | ❌ | ✅ |
| Unlimited Custom Pipelines | ✅ | ❌ (higher tiers) |
| 내장 통화 기능 | ❌ | ✅ |
| AI 어시스턴트 | ✅ | ✅ |
| 네이티브 통합 | ✅ 350개 이상 | ❌ 더 적은 |
| 전화 지원 | ❌ Top tiers only | ✅ 모든 플랜 |
| 프로젝트 관리 | ✅ | ❌ |
| 가장 적합한 대상 | Deal tracking | Calling and lead scoring |
1. 리드 관리
파이프드라이브: Leads sit in a separate inbox before they touch your pipeline. That keeps unqualified names out of your forecast. Lead management here is about filtering, not scoring.
신선식품: Freddy AI ranks each lead by conversion odds. Leads flow in from email, forms, and WhatsApp. Sales reps work the top of the list first.
2. Deal Management and Contact Management
파이프드라이브: The board is the product. You manage deals by dragging cards between stages, and the visual sales pipeline updates 곧. Deal tracking rarely takes more than a click.
신선식품: The contact record leads, and the deal follows. Every call, email, and note lands on one customer profile. That suits teams who sell through relationships.
⚠️ 경고: The Freshsales entry plan often restricts you to one pipeline. Check that limit before you plan multiple sales pipelines.
3. Project Management and Sales Sequences
파이프드라이브: Won deals can hand off to a project management board. Delivery work stays beside the deal that created it. Freshsales has no equivalent.
신선식품: Sales sequences run timed follow-up instead. The system sends the next touch, waits, and moves on. It is outreach depth rather than delivery tracking.
4. Outreach Campaigns and Web Forms
파이프드라이브: Campaigns build outreach campaigns from segments already in the CRM. Templates and drag-and-drop editing keep it simple. It arrives as a paid add-on, not a bundled feature.
신선식품: Web forms feed the funnel from the other direction. Visitors fill a form and land in the CRM already scored. Marketing automation sits closer to the core product here.
5. Email Marketing and Email Tracking
파이프드라이브: Full email sync brings your inbox into the deal record. Templates handle personalized emails at volume. Open and click data feeds back into the pipeline.
신선식품: Email tracking shows who opened what and when. Reps can trigger the next step from that signal. The free version leaves email marketing out entirely.
6. AI Sales Assistant and Freddy AI
파이프드라이브: The AI Sales Assistant watches your sales activities and suggests the next move. It flags stalled deals and nudges reps toward the ones likely to close deals this month.
신선식품: Freddy AI leans predictive. It scores contacts, forecasts outcomes, and drafts replies. These are advanced capabilities for a CRM at this price.
7. Custom Reports and Actionable Insights
파이프드라이브: Dashboards turn raw customer data into deal insights you can act on. Custom reports cover revenue, conversion, and rep activity. Sales forecasting improves as your history grows.
신선식품: Smart AI agents handle the reporting side differently. They watch records and surface actionable insights without a report 건축업자. G2 reviews describe the automation tools as the weaker half of the platform.
8. 통합 및 마켓플레이스
파이프드라이브: Over 350 native connections make this the wider marketplace. 회계, support, and calling apps all plug in. Extensive integrations are the reason many teams stay.
신선식품: The marketplace is smaller but covers the common tools. Freshworks apps connect natively, which helps if you already run their help desk. Outside that 원, choice narrows.
9. Documents, Support and Ease of Use
파이프드라이브: Quotes and contracts live inside the deal with templates and e-signature. Customer support runs 24/7 over email and chat support, though phone help is reserved for top plans. A deep knowledge base covers the rest.
신선식품: Freshdesk OMNI ties sales and service records together. Phone support is included on every plan, free tier included. The broader feature set means a slightly steeper first week.
💡 꿀팁: Both CRM systems ship a mobile app. Install both during the trial and see which one your reps actually open between meetings.
10. 가격 및 비용
Here are both price lists side by side.
| 층 | 파이프드라이브 | 프레쉬세일즈 |
|---|---|---|
| 기입 | Lite 버전 — 사용자당 월 14달러 | 성장형 모델 — 사용자당 월 9달러 |
| 중간 | 성장형 모델 — 사용자당 월 24달러 | 프로 버전 — 사용자당 월 39달러 |
| 높은 | 프리미엄 — 사용자당 월 49달러 | 기업용 — 사용자당 월 59달러 |
| 맨 위 | 얼티밋 — 사용자당 월 69달러 | — |
파이프드라이브: The ceiling is higher at $69 per user, but so is the range. Four tiers let you buy only the advanced features you need. Add-ons for campaigns and lead capture push the real total up.
신선식품: Nine dollars buys a real CRM with calling included. The jump from Growth to Pro is steep at $30. Still, the top tier undercuts Pipedrive’s by $10 per user.
💡 Cost check: A five-rep team pays $70 monthly on Pipedrive Lite and $45 on Freshsales Growth. Add a calling tool to Pipedrive and that gap closes fast.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 최저 진입 가격 | 프레쉬세일즈 | $5 cheaper per user |
| 시각적 파이프라인 관리 | 파이프드라이브 | Drag-and-drop deal board |
| Calling from the CRM | 프레쉬세일즈 | Dialer included, no add-on |
| 타사 통합 | 파이프드라이브 | 350+ native connections |
| Phone support on a budget | 프레쉬세일즈 | 모든 플랜에 포함됨 |
| 초보자에게 친숙한 설정 | 파이프드라이브 | Simpler first-week learning curve |
💰 예산
Freshsales wins the first invoice at $9 per user. Pipedrive costs more up front but bundles more features into its mid tiers.
🔌 사용 중인 기술 스택
Already running Freshworks help desk software? Freshsales connects natively. Everyone else gets more reach from Pipedrive’s marketplace of third-party tools.
📞 귀사의 영업 프로세스
Phone-heavy teams should pick Freshsales for in-app dialing. Teams that sell over email and demos get more from Pipedrive’s pipeline management.
🎓 귀하의 경험 수준
First-time CRM buyers usually settle into Pipedrive faster. Freshsales packs more advanced functionalities into the same screen, which takes longer to learn.
🤖 귀사의 자동화 요구 사항
Both platforms automate tasks like field updates and follow-up reminders. Pipedrive’s builder handles repetitive tasks more reliably, according to G2 reviews.
🛟 지원 옵션
Pipedrive answers 24/7 by email and chat. Freshsales runs 24/5 but adds the phone line, and neither entry plan promises a dedicated account manager.
전환 가이드
Already on one of them? Here is what changes when you move.
🔄 Pipedrive에서 Freshsales로 전환하시나요?
✅ 얻게 될 이점:
- A built-in dialer, so reps log calls without a second app
- Phone support on every plan, including the free tier
- Freddy AI scoring for opportunity management
❌ 잃게 될 것:
- Unlimited customizable pipelines on the entry plan
- Roughly 350 native integrations you may already rely on
- The project board that tracks work after a deal closes
📋 전환 방법:
- Export deals, contacts, and notes from Pipedrive as CSV files
- Open a Freshsales account and map your stages first
- Import the customer information, then rebuild automations by hand
🔄 프레시세일즈에서 파이프드라이브로 전환하시나요?
✅ 얻게 될 이점:
- Unlimited pipelines with stages you control
- A much wider marketplace of third-party apps
- Round-the-clock chat and email help, seven days a week
❌ 잃게 될 것:
- The free plan and the $9 entry price
- Calling and telephony inside the CRM itself
- Phone support at the lower price tiers
📋 전환 방법:
- Export contacts, accounts, and deals from Freshsales
- Start a 14-day Pipedrive trial and build your pipeline stages
- Import the files, then connect a calling app before go-live
저희 리뷰에서 다루지 않은 내용
This comparison focused on small businesses and mid-size sales teams. We did not test enterprise rollouts, custom modules built by developers, or migration at scale. Our Freshsales notes come from documentation and reviews rather than daily use. If you manage fifty or more seats, your business needs will look different from what we describe here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 |
| 🚀 Pipeline and Deals | 파이프드라이브 |
| 📞 커뮤니케이션 | 프레쉬세일즈 |
| 🎯 보도 | 파이프드라이브 |
| 👶 사용 편의성 | 파이프드라이브 |
| 🔌 통합 | 파이프드라이브 |
| 🛟 지원 액세스 | 프레쉬세일즈 |
| 🏆 종합 우승 | 파이프드라이브 |
🏆 우승: PIPEDRIVE
Pipedrive wins 4 of 7 categories.
다음과 같은 경우에 가장 적합합니다: deal tracking, sales teams with a defined sales process, and businesses that need extensive integrations
Pipedrive and Freshsales are not really chasing the same buyer. Pipedrive sells pipeline clarity, and it does that better than almost any CRM at this price.
Freshsales sells a communication hub. The dialer, the scoring, and the free plan make it the cheaper way to start customer relationship management from zero.
Pick Freshsales if your reps live on the phone and your budget is tight. Pick Pipedrive if your team’s real job is moving deals across stages every week.
Pipedrive 비교
Here is how Pipedrive lines up against other CRM tools:
Pipedrive는 다음 항목에서 승리했습니다: lower entry cost, faster setup, unlimited pipelines on paid plans
HubSpot이 다음 분야에서 우위를 차지했습니다: a genuinely free tier, deeper marketing automation, native content tools
Pipedrive는 다음 항목에서 승리했습니다: price per user, week-one usability, no admin hire required
세일즈포스 승리 항목: custom objects, enterprise governance, partner network reach
파이프드라이브 vs 먼데이 CRM
Pipedrive는 다음 항목에서 승리했습니다: sales-first design, deal insights out of the box, forecasting depth
월요일 CRM 주요 성과: flexible boards, cross-team work views, visual customization
Pipedrive는 다음 항목에서 승리했습니다: pipeline customization, marketplace size, standout features for small teams
젠데스크 Sell wins on: support-ticket linkage, built-in dialer, shared service history
Freshsales 비교에서 더 많은 항목 비교
And here is how Freshsales holds up elsewhere:
Freshsales가 다음 부문에서 승리했습니다: cheaper paid tiers, included telephony, phone support at every level
HubSpot이 다음 분야에서 우위를 차지했습니다: content marketing tools, reporting library, larger app directory
Freshsales가 다음 부문에서 승리했습니다: cleaner layout, AI scoring on lower tiers, quicker onboarding
Zoho CRM이 다음 항목에서 우위를 차지했습니다: module customization, price at scale, breadth of sister apps
Freshsales가 다음 부문에서 승리했습니다: total cost, setup speed, helpful features available without consultants
Salesforce가 다음 분야에서 우위를 점했습니다: scale, reporting control, third-party developer support
This video runs through a few more alternatives worth a look.
자주 묻는 질문
Pipedrive보다 더 나은 CRM은 무엇인가요?
It depends on the job. HubSpot beats it on marketing, Salesforce on scale, and Freshsales on calling. For pure pipeline work, few tools beat Pipedrive.
Freshsales의 경쟁업체는 누구인가요?
The closest rivals are Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each competes on a different axis: price, marketing depth, customization, or enterprise scale.
Freshsales는 CRM인가요?
Yes. Freshsales CRM is the sales product from Freshworks. It handles contacts, deals, email, and calling in one place, with AI scoring layered on top.
Freshales는 평생 무료인가요?
A free tier exists with basic CRM features and no time limit. Seat caps vary by source, and email marketing plus file storage require a paid plan.
Freshworks는 좋은 CRM인가요?
We rate it 4.0 out of 5. It is strong on communication and price, weaker on automation and integrations, which is why Pipedrive edges ahead at 4.3.
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