⚡ Краткий вывод:
- Цены: Свежие продажи CRM starts at $9/user/month vs Nutshell at $13/user/month.
- Лучше всего подходит для: Freshsales for AI-powered sales teams that want Freddy AI and a free plan. Nutshell for small B2B sales teams that want a simple, easy-to-learn CRM.
- Ключевое отличие: Freshsales bundles built-in phone, email, chat, and SMS in a unified входящие. Nutshell focuses on contact management, drag-and-drop pipelines, and free data migration.
- Наш выбор: Freshsales CRM for most users — it offers more features, AI lead scoring, a free plan for up to 3 users, and a longer 21-day free trial.
Choosing between Freshsales CRM and Nutshell CRM comes down to one question.
Do you want an AI-powered platform with deep features?
Or a simple, easy-to-learn CRM built for small B2B teams?
Both tools manage customer data, deals, and sales activities.
But they serve different sales teams with very different needs.
В этом сравнении подробно рассматриваются цены, характеристики и сценарии использования, чтобы помочь вам принять решение.
Обзор
В этом сравнении рассматриваются цены, функциональные возможности и удобство использования.
We also break down who each CRM software works best for.
Наш писатель spent time with Nutshell CRM directly during this review.
Observations on Freshsales come from documentation, G2 reviews, and Capterra ratings.
В итоге вы поймете, какая CRM-система подходит именно вам. бизнес.
Что такое Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform.
It helps sales teams manage leads, deals, and customer data in one place.
The platform launched in 2016 as part of the Freshworks suite.
Freshsales includes Freddy AI for lead scoring and deal predictions.
It works for small and medium sized businesses across many industries.
Компания Freshworks утверждает, что ее продукцией пользуются более 67 000 клиентов по всему миру.
Freshsales CRM
An AI-powered CRM for sales teams of all sizes. Get Freddy AI lead scoring, a unified inbox, and a 21-day free trial. No credit card required to start.
Цены на CRM-систему Freshsales
Here’s what Freshsales costs in 2026. Pricing has dropped 2-3 times lower than before.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатно | 0 долларов (до 3 пользователей) | Trying core CRM features |
| Рост | 9 долларов США/пользователь/месяц | Небольшие команды на начальном этапе |
| Про | 39 долларов США/пользователь/месяц | Развитие отделов продаж |
| Предприятие | 59 долларов США/пользователь/месяц | Larger organizations |
Pricing verified May 2026.
Бесплатная пробная версия: Yes, 21-day free trial across all paid tiers. No credit card required to create a new account.
Гарантия возврата денег: Freshsales does not offer a refund window after billing. The 21-day free trial is the main risk-free way to test paid features.
📌 Примечание: The free plan supports up to 3 users with most features included. The Growth plan at $9/user/month is excellent value for малый бизнес just getting started with CRM software.
⚠️ Предупреждение: Some Freshsales add ons cost extra beyond the base plan. Phone credits, additional bot sessions, and certain Freshworks products charge separately. Review the pricing page before you commit.
Основные преимущества CRM-системы Freshsales
Here’s what makes Freshsales worth considering:
- Freddy AI Co-Pilot: Freddy AI scores leads, predicts deal risks, and suggests next best actions. It improves conversion rates by analyzing behavior and profile data.
- Комплексный обзор потребностей клиента: Freshsales provides a complete timeline of every customer touchpoint. You see emails, calls, deals, and notes in one centralized record.
- Встроенные средства связи: Phone, email, chat, and SMS work inside a unified inbox. There’s no need to juggle separate tools for информационно-просветительская работа.
- Визуальное управление конвейером обработки данных: Kanban boards make deal stages easy to track at a glance. You can spot bottlenecks before they cost you revenue.
- Маркетинг Автоматизация: Freshsales is tightly integrated with Freshmarketer for personalized marketing campaigns. Bulk emails and activity tracking work natively.
- Многоканальное взаимодействие с аудиторией: Connect with customers via WhatsApp Business, Facebook Messenger, and LINE. The mobile app supports offline access and call logging.
- Отличное соотношение цены и качества: The Growth plan starts at $9 per user per month. Users score Freshsales 4.5/5 on Capterra and G2 review platforms.
Что заметила наша команда
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information here is based on Freshsales documentation, G2 reviews, and Capterra ratings.
According to G2 reviews, the intuitive interface is frequently praised by new users. Many reviewers note Freshsales is easy to learn and quick to set up. However, some reviews mention the platform can feel slow at times. Cluttered navigation and slower loading times are common complaints in larger Freshsales accounts.
Преимущества и недостатки CRM-системы Freshsales
✅ Плюсы
- Freddy AI оценивает потенциальных клиентов и автоматически прогнозирует риски сделок.
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan for up to 3 users with most features included
- 21-day free trial across all pricing tiers, no credit card required
- 24/5 support across all plans via phone, chat, and email
❌ Минусы
- Around 385 integrations is fewer than HubSpot or Salesforce
- Ограниченные возможности использования собственных коннекторов со сторонними инструментами вне Freshworks.
- Some users report cluttered navigation and slower loading times
- Lacks some advanced features compared to HubSpot and Salesforce
Что такое Nusshell CRM?
Nutshell CRM is a cloud-based customer relationship management platform.
It targets small to mid-sized B2B sales teams who want simplicity.
Nutshell focuses on contact management, calendar sync, and pipeline tracking.
The CRM software includes web forms, email marketing, and инструменты искусственного интеллекта.
It avoids complex features in favor of an easy-to-use interface.
In 2025, Nutshell was recognized as a top choice for small B2B teams.
CRM в двух словах
A simple, all-in-one CRM for small B2B sales teams. Get drag-and-drop pipelines, free data migration, and live support on every plan. Try it free for 14 days.
Краткое описание ценообразования CRM
Nutshell plans are sold per user per month. Here’s the full breakdown.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Фундамент | 13 долларов США/пользователь/месяц | Single user or small businesses |
| Рост | 25 долларов США/пользователь/месяц | Teams adding personal email sequences |
| Про | 42 доллара США/пользователь/месяц | Multiple pipelines and territories |
| Бизнес | 59 долларов США/пользователь/месяц | Full reporting suite and аудит бревно |
| Предприятие | 79 долларов США/пользователь/месяц | Larger B2B teams and integrations |
Pricing verified May 2026.
Бесплатная пробная версия: Yes, 14-day free trial for new users. No credit card required.
Гарантия возврата денег: Nutshell does not publish a refund policy. The 14-day trial is the main way to test the platform risk-free.
📌 Примечание: Every Nutshell plan comes standard with unlimited contacts and no data limits. Free data migration and free live support are included on every tier — that’s rare in this category.
⚠️ Предупреждение: The Foundation plan at $13 per user per month covers basic contact management only. If you need email sequences, multiple pipelines, or the full reporting suite, you’ll need Growth or higher.
Основные преимущества Nutshell CRM
Here’s what makes Nutshell worth considering:
- Простой в использовании интерфейс: Nutshell has a minimal learning curve compared to other CRMs. Most users are productive within days, not weeks.
- Визуальное управление конвейером обработки данных: Drag-and-drop boards make sales activities easy to track. View pipelines as Board, List, Map, or Chart.
- Встроенные маркетинговые инструменты: Email marketing, landing pages, and web forms work without paid add ons. Drip campaigns and bulk email are included.
- Инструменты для поиска потенциальных клиентов: ProspectorIQ helps find new leads and VisitorIQ identifies companies visiting your website. These tools surface potential customers automatically.
- Широкая интеграция: Nutshell connects with Google Workspace, Microsoft 365, Outlook, and Slack. Over 5,000 additional apps work via Zapier.
- Бесплатная миграция данных: Nutshell migrates your data for free on all plans. Most competitors charge premium fees for this kind of help.
- Live Support on Every Plan: Live chat and email support are included for all customers. Enterprise users get priority support response times.
Что заметила наша команда
Our writer signed up for Nutshell CRM and spent several days with the platform. Here’s what stood out from that hands-on time:
Вкратце: преимущества и недостатки CRM
✅ Плюсы
- Minimal learning curve — productive within days for most users
- Free data migration and live support included on every plan
- Unlimited contacts and no data limits on any tier
- Multiple pipeline views including Board, List, Map, and Chart
- Connects to 5,000+ apps via Zapier in addition to native integrations
❌ Минусы
- Automation features are less advanced than HubSpot or Salesforce
- Some users report email attachment handling needs work
- Foundation plan at $13/user/month is limited in features
- No free plan — only a 14-day trial for new accounts
Сравнение характеристик
Ready to dive into a detailed comparison of Freshsales CRM vs Nutshell CRM?
We’ll explore 8 key features to help you determine which CRM software best fits your sales process.
| Особенность | Freshsales CRM | CRM в двух словах |
|---|---|---|
| Начальная цена | 9 долларов США/пользователь/месяц | 13 долларов США/пользователь/месяц |
| Бесплатный план | ✅ (до 3 пользователей) | ❌ (Только 14-дневный пробный период) |
| Оценка потенциальных клиентов с помощью ИИ | ✅ Искусственный интеллект Фредди | ✅ Базовые инструменты искусственного интеллекта |
| Управление трубопроводами | ✅ Kanban boards | ✅ Board, List, Map, Chart |
| Встроенный телефон и SMS | ✅ | ❌ (click-to-call only) |
| Email-маркетинг | ✅ Via Freshmarketer | ✅ Родной |
| Интеграции | ~385 native | Более 5000 подписчиков через Zapier |
| Free Data Migration | ❌ | ✅ Все планы |
| Бесплатная пробная версия | 21 день, кредитная карта не требуется | 14 дней, кредитная карта не требуется |
| Лучше всего подходит для | AI-powered sales teams | Небольшие команды продаж B2B |
1. Оценка потенциальных клиентов с помощью ИИ
Freshsales CRM: Freddy AI scores leads based on behavior and profile data. It predicts deal risks and suggests the next best action to close deals. Sales teams use these insights to focus on the highest-value leads first.
CRM в двух словах: Nutshell integrates AI tools to assist with revenue-driving tasks. ProspectorIQ helps identify potential leads and VisitorIQ identifies companies visiting your website. The AI features are useful but less deep than Freddy AI.
2. Управление контактами
Freshsales CRM: Freshsales centralizes customer information and provides a complete history of every touchpoint. The 360-degree customer view shows emails, calls, deals, notes, and chat threads. Sales reps can update customer data and track interactions across the timeline.
CRM в двух словах: Nutshell offers contact management with calendar sync, click-to-call, and team collaboration. It provides unlimited contacts and no data limits on any plan. Custom fields let you tailor the contact view to your business.
3. Управление конвейером
Freshsales CRM: Freshsales features a visual pipeline management system that uses Kanban boards. You can track deal progress and identify bottlenecks at a glance. Drag deals between stages to update their status quickly.
CRM в двух словах: Nutshell uses visual drag-and-drop boards for managing sales pipelines. It offers multiple views including Board, List, Map, and Chart. The Pro plan adds multiple pipelines and territories for teams that sell across regions.
4. Автоматизация продаж
Freshsales CRM: Freshsales automates repetitive sales activities so reps can focus on selling. Sales sequences send follow-ups automatically based on triggers. Workflow rules handle routing, notifications, and updates without manual work.
CRM в двух словах: Nutshell automates repetitive sales tasks like lead routing and follow-up notifications. The automation features are reliable but less advanced than HubSpot or Salesforce. Personal email sequences are available on Growth plans and above.
⚠️ Предупреждение: Some advanced sales automation features in Freshsales sit behind the Pro plan at $39 per user per month. Check the feature list for your plan before assuming all automation is included.
5. Email & Communication
Freshsales CRM: Freshsales includes built-in phone, email, chat, and SMS within a unified inbox. Omnichannel outreach extends to WhatsApp Business, Facebook Messenger, and LINE. You can send personalized bulk emails and monitor open rates and replies.
CRM в двух словах: Nutshell enables email marketing through list creation, bulk email sending, and drip campaigns. It syncs with Gmail and Outlook for two-way email tracking. Email templates and personal email sequences round out the outreach toolset.
6. Отчетность и аналитика
Freshsales CRM: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights help track team performance and forecast revenue. Reports cover deals, activities, conversion rates, and pipeline health.
CRM в двух словах: Nutshell offers customizable dashboards and reports tailored to your business. The full reporting suite is included on the Business plan. KPIs, sales funnel, and timelines help managers track team performance.
7. Интеграции
Freshsales CRM: Freshsales offers around 385 integrations and apps. It connects natively with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party tools outside Freshworks products are limited compared to HubSpot.
CRM в двух словах: Nutshell connects with Google Apps, MailChimp, Zendesk, Outlook, and Slack natively. Over 5,000 additional apps work via Zapier integration. Users can also import contacts from any source using a CSV file.
8. Поддержка клиентов
Freshsales CRM: Freshsales provides 24/5 support across all plans via phone, chat, and email. Free plan users get the same support channels as paid customers. The free live support window covers business hours globally.
CRM в двух словах: Nutshell offers free live support, live chat, and email support for all customers. Enterprise users get priority response times. Free data migration is included on every plan, which sets it apart from competitors that charge for premium assistance.
Цены и стоимость
Давайте сравним тарифные планы.
| План | Freshsales CRM | CRM в двух словах |
|---|---|---|
| Бесплатно | 0 долларов (до 3 пользователей) | ❌ (Только 14-дневный пробный период) |
| Вход | Growth: $9/user/month | Базовый курс: 13 долларов США/пользователь/месяц |
| Средний уровень | Плюсы: 39 долларов США/пользователь/месяц | Рост: 25 долларов США/пользователь/месяц |
| Выше | — | Плюсы: 42 доллара США/пользователь/месяц |
| Вершина | Enterprise: $59/user/month | Business: $59/user/month |
| Премиум | — | Enterprise: $79/user/month |
Freshsales CRM: Freshsales is the cheaper entry point at $9 per user per month. The free plan covers up to 3 users with most features included. Pricing has dropped 2-3 times lower than before, making it excellent value for small to medium sized businesses.
CRM в двух словах: Nutshell starts at $13 per user per month with no free plan. The five-tier pricing structure gives you room to grow into more features. Free data migration and live support on every plan add real value beyond the base price.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Ограниченный бюджет | Freshsales CRM | $9/user vs $13/user starting price |
| AI-powered selling | Freshsales CRM | Freddy AI scores leads and predicts deals |
| Easy learning curve | CRM в двух словах | Productive within days, minimal training |
| Built-in phone & SMS | Freshsales CRM | Unified inbox with all channels |
| Free data migration | CRM в двух словах | Included on every plan |
| Бесплатный план для начала | Freshsales CRM | Up to 3 users free forever |
| Many integrations | CRM в двух словах | 5,000+ apps via Zapier |
💰 Ваш бюджет
Freshsales CRM is the cheaper option at $9 per user per month. If you have a tight budget, the free plan for up to 3 users gives you a no-risk starting point.
🔌 Ваш технологический стек
If you already use other Freshworks products like Freshdesk, Freshsales is the natural choice. Nutshell wins if you rely on Zapier to connect tools beyond the major platforms.
📝 Ваш процесс продаж
For complex sales activities with phone, SMS, and AI scoring, Freshsales fits best. For straightforward B2B pipelines and contact management, Nutshell is the easier fit.
🎓 Ваш уровень опыта
Beginners and small teams without a CRM background tend to onboard faster on Nutshell. Sales teams comfortable with more advanced features will get more out of Freshsales over time.
🆓 Бесплатные пробные версии и демо-версии
Freshsales offers a 21-day free trial with no credit card required across all paid tiers. Nutshell offers a 14-day free trial. Try both before you commit — your sales team’s reaction matters more than feature lists.
🛟 Варианты поддержки
Freshsales provides 24/5 support via phone, chat, and email on every plan. Nutshell offers free live support, live chat, and free data migration on every plan, with priority support for enterprise users.
Руководство по переключению
Уже используете одну из этих CRM-систем? Вот чего следует ожидать при переходе на неё.
🔄 Switching from Freshsales CRM to Nutshell CRM?
✅ Что вы получите:
- Free data migration handled by the Nutshell team
- Multiple pipeline views including Map and Chart
- 5,000+ integrations via Zapier in addition to native ones
❌ Что вы потеряете:
- Freddy AI lead scoring and deal predictions
- Built-in phone, chat, and SMS in a unified inbox
- Free plan and lower entry price ($9 vs $13 per user per month)
📋 Как переключиться:
- Export your contacts, deals, and notes from Freshsales as CSV
- Create a new account on Nutshell and start the 14-day free trial
- Request free data migration through Nutshell support to import everything
🔄 Switching from Nutshell CRM to Freshsales CRM?
✅ Что вы получите:
- Freddy AI lead scoring and deal risk predictions
- Built-in phone, email, chat, and SMS unified inbox
- Free plan for up to 3 users and lower starting price
❌ Что вы потеряете:
- Free data migration on every plan
- Multiple pipeline views like Map and Chart
- Access to 5,000+ Zapier-connected apps as a primary integration path
📋 Как переключиться:
- Export your Nutshell data including contacts, deals, and custom fields
- Create a new account on Freshsales and start the 21-day free trial
- Use the Freshsales import wizard to map fields and load your data
Что не было рассмотрено в нашем обзоре
This comparison focused on small to medium sized businesses comparing core CRM features. We didn’t test enterprise SSO setup, custom API development, or complex multi-region territory management. We also didn’t evaluate how either CRM handles 1,000+ user deployments or specialized industries like healthcare and finance. Our observations are based on the May 2026 versions, and features may have changed since then. If you’re a large enterprise or a niche industry, your priorities may differ from what we’ve covered here.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Freshsales CRM |
| 🤖 Функции ИИ | Freshsales CRM |
| 📞 Инструменты связи | Freshsales CRM |
| 🎯 Pipeline Views | CRM в двух словах |
| 👶 Простота использования | CRM в двух словах |
| 🔌 Интеграции | CRM в двух словах |
| 🛟 Free Migration & Support | CRM в двух словах |
| 🏆 Общий победитель | Freshsales CRM |
🏆 ПОБЕДИТЕЛЬ: FRESHSALES CRM
Freshsales CRM wins 3 of 7 categories on raw count, but takes the overall win on depth and value.
Лучше всего подходит для: AI-powered sales teams, small and medium sized businesses, growing companies that need built-in phone and SMS
Freshsales CRM and Nutshell CRM are two very different products.
Freshsales is a deeper CRM software platform with Freddy AI, omnichannel outreach, and a free plan.
Nutshell CRM is a simpler, easier-to-learn tool focused on small B2B sales teams.
Nutshell is excellent for teams that want a CRM productive within days. Free data migration and live support on every plan are real value-adds.
However, if you need AI lead scoring, built-in communication tools, or a free plan to start, Freshsales is the better choice.
The 21-day free trial means you can test Freshsales without a credit card before deciding.
Больше информации о Freshsales CRM по сравнению с другими сервисами.
Вот как Freshsales CRM выглядит на фоне конкурентов:
Freshsales побеждает по следующим показателям: Lower entry price ($9 vs HubSpot Sales Hub paid plans), free plan with more features, built-in phone and SMS in the unified inbox
HubSpot побеждает по следующим показателям: Larger marketplace of integrations, more advanced marketing automation, broader content management features
Freshsales CRM против Zoho CRM
Freshsales побеждает по следующим показателям: Cleaner interface for new users, Freddy AI insights bundled by default, tighter integration with Freshdesk OMNI
Zoho CRM выигрывает по следующим параметрам: Wider Zoho One product suite, more customization depth at higher tiers, broader native integrations beyond the parent suite
Freshsales CRM против Пайпдрайв
Freshsales побеждает по следующим показателям: Free plan availability, AI lead scoring built in, omnichannel communication including WhatsApp and SMS
Pipedrive побеждает в следующих условиях: Visual pipeline simplicity, faster setup for very small teams, focused sales-only feature set
FreshSales CRM против Salesforce
Freshsales побеждает по следующим показателям: Lower total cost for SMBs, faster onboarding, simpler admin and configuration
Salesforce побеждает по следующим параметрам: Enterprise-scale customization, deeper network of certified consultants, broader functionality across departments
Более подробное сравнение Nutshell CRM
Вот как Nutshell CRM выглядит на фоне конкурентов:
Nutshell wins on: Free data migration on every plan, simpler interface for small B2B sales teams, predictable per-user pricing without aggressive upsells
HubSpot побеждает по следующим показателям: More advanced automation, larger marketplace, broader marketing and content tools
Вкратце: CRM против Капсула CRM
Nutshell wins on: Built-in marketing tools without paid add ons, more pipeline views (Board, List, Map, Chart), ProspectorIQ and VisitorIQ for lead discovery
Capsule wins on: Lower entry pricing, simpler feature set for solo users, lighter learning curve for first-time CRM users
CRM в двух словах против CRM в понедельник
Nutshell wins on: Sales-specific features built in, free data migration, dedicated B2B sales focus rather than general work management
В понедельник CRM-системы добились успеха в следующих областях: Stronger project management cross-over, more flexible board views, broader use beyond sales teams
Nutshell wins on: Free live support and data migration on every plan, simpler day-to-day interface, integrated email marketing without paid extras
Компания Insightly добивается успеха в следующих областях: Built-in project management, deeper relationship mapping, broader G Suite integration history
Часто задаваемые вопросы
Freshsales — это CRM-система?
Yes, Freshsales is a cloud-based CRM software designed for sales teams of all sizes. It’s part of the Freshworks suite and includes lead management, deal tracking, and AI-powered insights via Freddy AI.
Nutshell — хорошая CRM-система?
Nutshell is well-regarded for small to mid-sized B2B sales teams that prioritize ease of use. Users on review platforms appreciate the reminder functions, scheduling capabilities, and the affordability compared to other CRM tools.
Каково максимальное количество пользователей, разрешенное в бесплатном тарифном плане Freshsales?
The free plan supports up to 3 users with most features included. It’s a good way to test the customer relationship management platform without paying or entering credit card details.
Сколько стоит CRM-система в месяц?
CRM pricing varies widely. Freshsales paid plans start at $9 per user per month and go up to $71 per user per month for the top Enterprise tier. Nutshell starts at $13 per user per month and reaches $79 per user per month at the Enterprise level.
Есть ли у Nutshell приложение?
Yes, Nutshell provides a mobile application for both iOS and Android. The app handles contact management, pipeline updates, and task management on the go. Users have given positive feedback on its mobile functionality.
Is my data secure with Freshsales and Nutshell?
Both platforms use modern безопасность practices and encrypted connections to protect customer data. Each provider publishes a security page covering encryption, audit logs, and access controls. Review their documentation for compliance details that match your industry needs.
Can I customize fields and reports in either CRM?
Yes, both let you customize custom fields, dashboards, and reports. Freshsales also lets you customize sales sequences and workflows in multiple languages. Nutshell lets you customize the contact view and pipeline stages to match how your team works with clients.
What happens if a CRM page won’t load or I see a verification screen?
Sometimes CRM apps display a “checking your browser” message that says “verifying you are human” or “verification successful waiting” while the connection is verified. These pages typically resolve in a few seconds — wait a moment before proceeding. If the page does not load the site properly after waiting, refresh the browser, check the Ray ID shown on the screen, and contact support so they can respond. Both CRMs execute this kind of bot check to keep customer data safe.
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