⚡ Краткий вывод:
- Цены: Freshsales starts at $9/user/month vs Copper CRM at $9/seat/month, but Copper’s Starter plan lacks pipeline features.
- Лучше всего подходит для: Freshsales for small to medium-sized businesses needing AI-powered sales CRM. Copper CRM for teams glued to Gmail and Google Workspace.
- Ключевое отличие: Freshsales offers Freddy AI, built-in phone, and 385+ integrations. Copper CRM is built around Google Workspace integration with a Chrome extension that lives inside Gmail.
- Наш выбор: Freshsales for most users — better value, more features, and a longer free trial period.
Picking between Freshsales vs Copper CRM comes down to one вопрос.
Do you live inside Gmail, or do you need a full sales suite?
Both promise to help you manage customer data and close more deals.
But they serve very different kinds of sales teams.
Freshsales is built for small to medium-sized businesses that want AI and omnichannel tools.
Copper CRM is built for teams already deep in Google’s product family.
Обзор
В этом сравнении рассматриваются цены, функциональные возможности и удобство использования.
We also break down who each CRM software works best for.
Наш писатель signed up for Copper CRM and spent hands-on time inside the platform.
Observations on Freshsales come from documentation and G2 reviews.
В итоге вы поймете, какой инструмент подходит именно для вашего процесса продаж.
Что такое Freshsales?
Freshsales is an AI-powered customer relationship management platform built by Freshworks.
It helps sales teams manage leads, contacts, deals, and customer data in one place.
The CRM software was launched in 2016 as the second major product from Freshworks.
Компания Freshworks утверждает, что ее продукцией пользуются более 67 000 клиентов по всему миру.
Freshsales is designed for small and medium-sized businesses (SMBs).
It includes Freddy AI, a sales помощник that scores leads and predicts deal risks.
Freshsales CRM
An AI-powered CRM for sales teams of all sizes. Includes Freddy AI, built-in phone, and a free plan for up to 3 users. Excellent value for малый бизнес.
Цены Freshsales
Вот во сколько обходится Freshsales в 2026 году. Давайте разберем это подробнее.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатно | $0 | Up to 3 users testing core features |
| Рост | 9 долларов США/пользователь/месяц | Небольшие команды на начальном этапе |
| Про | 39 долларов США/пользователь/месяц | Растущие отделы продаж нуждаются в автоматизации. |
| Предприятие | 59 долларов США/пользователь/месяц | Larger businesses with custom needs |
Цена подтверждена в апреле 2026 года.
Бесплатная пробная версия: Yes — 21-day free trial with no credit card required for all paid plans.
Гарантия возврата денег: Freshsales does not advertise a money-back guarantee. The free plan and 21-day trial let you test before paying.
📌 Примечание: Freshsales pricing has dropped 2 to 3 times lower than it was a few years ago. The free plan includes most core features for up to 3 users, making it one of the strongest free CRM software offers around.
⚠️ Предупреждение: Some advanced add ons and AI features are gated to higher tiers. Read the plan details before you commit to a paid monthly subscription.
Основные преимущества Freshsales
Here’s what makes Freshsales worth considering:
- Freddy AI built in: Freddy AI scores leads, predicts deal risks, and suggests the next best action to close deals. It analyzes behavior and profile data to improve conversion rates.
- 360-degree customer view: Freshsales centralizes customer information and keeps a complete history of every touchpoint. You can see emails, calls, meetings, and sales activities on one timeline.
- Встроенные средства связи: Phone, email, chat, and SMS sit inside one unified входящие. The CRM also connects with WhatsApp Бизнес, Facebook Messenger, and LINE.
- Visual sales pipelines: Kanban boards let you track deal progress and spot bottlenecks fast. Sales reps can drag and drop deals across stages.
- Around 385 integrations: Freshsales connects with platforms like Google, Microsoft 365, Slack, and Zoom. It also pairs with other Freshworks products like Freshmarketer and Freshdesk.
- Mobile app for iOS and Android: The mobile app supports offline access and call logging. Field reps can update records on the go.
- 21-day free trial and free plan: The free plan supports up to 3 users with most features included. The 21-day free trial covers all paid tiers and asks for no credit card.
Что заметила наша команда
Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation, official Freshworks materials, and user reviews from G2 and Capterra. Users score Freshsales an average of 4.5/5 on those platforms.
According to G2 reviews, the intuitive interface is frequently praised, especially for ease of learning. G2 reviews also highlight the value Freshsales offers small businesses.
Some reviewers do flag a slow user experience with cluttered navigation in the Pro and Enterprise tiers.
Преимущества и недостатки Freshsales
✅ Плюсы
- Free plan for up to 3 users with most features included
- 21-дневный бесплатный пробный период, кредитная карта не требуется.
- Freddy AI scores leads and suggests next best actions
- Built-in phone, email, chat, and SMS in one inbox
- 24/5 support across all plans via phone, chat, and email
❌ Минусы
- Cluttered navigation and slow loading times reported by some users
- Around 385 integrations is fewer than HubSpot or Salesforce
- Limited native connectors for third-party tools outside Freshworks
- Lacks some advanced functionality found in larger CRM platforms
Что такое Copper CRM?
Copper CRM is the only customer relationship management tool built for Google Workspace.
It launched in 2012 as a Gmail extension to automate manual data entry.
Over time, it grew into a complete CRM for Google users.
Copper claims over 30,000 customers worldwide, including Google itself.
The Chrome extension lets you manage leads, contacts, and deals from your Gmail inbox.
It is built for small businesses that rely heavily on Google products.
Медный CRM
A CRM software made for Google Workspace. Lives inside Gmail and Google Calendar through a Chrome extension. Best for small businesses already on formerly G Suite.
Ценообразование CRM на медь
Here is what Copper CRM pricing looks like in 2026.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стартер | 9 долларов за место в месяц | Пользователи-одиночки организуют только контакты. |
| Базовый | 23 доллара за место в месяц | Небольшие команды обрабатывают до 2500 контактов. |
| Профессиональный | 59 долларов за место в месяц | Растущие команды нуждаются в автоматизации рабочих процессов. |
| Бизнес | 99 долларов за место в месяц | Larger teams using email sequence automation |
Цена подтверждена в апреле 2026 года.
Бесплатная пробная версия: Yes — 14-day free trial for new users. No credit card required to start.
Гарантия возврата денег: Copper does not offer a public money-back guarantee. Use the 14-day trial before you commit.
📌 Примечание: The Starter plan lacks pipeline functionality. Pipelines and workflow automation start at the Basic and Professional tiers. The Business tier unlocks email sequence and create pipelines features for the full sales process.
⚠️ Предупреждение: Copper CRM pricing climbs steeply between tiers. Annual billing helps, but monthly billing is roughly 25% higher per seat.
Основные преимущества Copper CRM
Here is what makes Copper CRM stand out:
- Native Google Workspace integration: Copper’s integration with Gmail and Google Calendar is unmatched among other CRM tools. The Chrome extension lets you create new contacts and deals from your Gmail inbox.
- Eliminates manual data entry: Copper auto-fills records using data from Gmail. It also syncs emails, meetings, and contact data automatically with Google Workspace.
- Email automation from Gmail: Email automation sends emails directly from your Gmail account. This makes them feel more personal than typical bulk emails.
- Workflow automation and pipelines: Customizable sales pipelines track sales opportunities across different stages. Workflow automation handles repetitive tasks for sales reps.
- Email tracking and templates: Copper tracks when someone opens an email and what they click, so sales reps can easily track engagement with new clients. You can also save email templates for consistent responses and pair them with website tracking inside the Professional plan.
- Mobile app and Chrome extension: The mobile app lets you log calls and texts. The gmail extension keeps the CRM functionality one click away.
- User-friendly API: Copper’s API is considered powerful and easy to work with. Developers can build custom integrations with other tools.
Что заметила наша команда
Our writer signed up for Copper CRM and used it for several days inside Gmail. Here’s what stood out from that hands-on time:
Плюсы и минусы Copper CRM
✅ Плюсы
- Best-in-class Google Workspace integration with Gmail extension
- Auto-fills records from Gmail to cut manual data entry
- User-friendly API for custom integration builds
- Visual pipelines and workflow automation across tiers
- Transparent pricing with no hidden customization fees
❌ Минусы
- Pricing is high compared to other CRMs with similar functionality
- Starter plan lacks pipeline functionality, limiting it to contacts only
- Limited features for businesses outside Google Workspace
- Marketing functionality is powered by Outfunnel and feels limited
Сравнение характеристик
Ready to see how Freshsales and Copper CRM stack up head to head? We’ll explore nine key features to help you decide which platform best fits your business.
| Особенность | Свежие продажи | Медный CRM |
|---|---|---|
| Начальная цена | 9 долларов США/пользователь/месяц | 9 долларов за место в месяц |
| Бесплатный план | ✅ (до 3 пользователей) | ❌ |
| Бесплатная пробная версия | 21 день | 14 дней |
| Встроенный ИИ-помощник | ✅ Искусственный интеллект Фредди | ❌ |
| Интеграция с Google Workspace | ✅ Стандарт | ✅ Native and deep |
| Встроенный телефон и SMS | ✅ | ❌ |
| Визуализация воронки продаж | ✅ Kanban boards | ✅ (Basic plan and up) |
| Последовательности электронных писем | ✅ Все платные тарифные планы | ✅ (Business tier only) |
| Number of Integrations | ~385 | Limited (Google-focused) |
| Лучше всего подходит для | Small to medium-sized businesses | Команды Google Workspace |
1. AI and Lead Scoring
Свежие продажи: Freddy AI is the standout here. It scores leads based on behavior and profile data, predicts deal risks, and offers recommendations for the next best action. Reports and AI insights help sales reps forecast revenue and track team performance.
Медь CRM: Copper offers basic lead scoring and activity tracking, but it does not include a built-in AI assistant. Most of its automation focuses on cutting manual data entry rather than predictive selling.
2. Интеграция с Google Workspace
Свежие продажи: Freshsales connects with Google products like Gmail, Google Calendar, Google Drive, and Google Sheets. The integration covers email, calendar, and basic file syncing, but it sits alongside the CRM rather than living inside Gmail.
Медь CRM: Copper’s integration with Google Workspace is the deepest you’ll find in CRM software. The Chrome extension brings full CRM functionality directly inside Gmail and Google Calendar. You can create contacts, leads, and deals without leaving your inbox.
⚠️ Предупреждение: Copper is strictly for Google Workspace users. If your business runs on Microsoft 365, Copper is not a fit.
3. Contact Management and Customer Data
Свежие продажи: Contact management gives you a 360-degree customer view. Freshsales centralizes customer data with a complete history of every touchpoint. Sales activities, emails, calls, and chat sit on one timeline.
Медь CRM: Contact management is tied closely to Gmail. New contacts auto-populate from email threads. The Basic plan caps contacts at 2,500, while the Professional plan raises that limit to 15,000.
4. Visual Pipeline Management
Свежие продажи: Freshsales uses Kanban boards to give sales teams a visual pipeline. You can track deal progress, spot bottlenecks, and create pipelines for different sales processes. Multiple pipelines are available across paid tiers.
Медь CRM: Customizable sales pipelines let users track sales opportunities and projects across stages. Multiple pipelines are available, but the Starter plan is limited to contact organization without pipeline functionality.
5. Автоматизация рабочих процессов
Свежие продажи: Freshsales automates repetitive tasks across sales activities. When a new lead enters the system, the platform routes it to the right sales rep and triggers follow-up emails. Workflow automation pairs with Freddy AI to free up sales reps to focus on selling and managing clients.
Медь CRM: Copper’s workflow automation cuts manual data entry and helps you automate tasks directly from Gmail. Users can create and update leads, opportunities, people, companies, and tasks without leaving Google Calendar or Gmail. The Professional and Business plans add more advanced capabilities like email sequences and custom отчетность.
6. Email Tools and Bulk Emails
Свежие продажи: Freshsales lets users send personalized bulk emails and monitor activity on those emails. Email tracking, templates, and sales sequences are available across paid tiers. Automated emails work for both single sends and full email sequence campaigns.
Медь CRM: Copper natively supports automated emails as one-off sends and as an email sequence. Sequence functionality is restricted to the Business tier. Emails go out directly from your Gmail account, so they read as transactional and personal.
7. Communication and Marketing Tools
Свежие продажи: Freshsales includes built-in phone, email, chat, and SMS within a unified inbox. Omnichannel communication covers WhatsApp Business, Facebook Messenger, and LINE. Marketing pairs with Freshmarketer for campaigns based on customer data.
Медь CRM: Copper has no built-in phone, chat, or SMS. Marketing tools come through Outfunnel, which some users find clunky. The strength is keeping all communication tied to your Gmail history rather than running across channels.
8. Reporting and Customization
Свежие продажи: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights add forecasting and pipeline health views. Reports cover sales activities, deal stages, and rep performance.
Медь CRM: Copper offers custom reporting that lets users build their own sales reports using Copper data. Reporting capabilities arrive at the Professional plan, alongside workflow automation.
9. Integrations and Add Ons
Свежие продажи: Freshsales offers around 385 integrations and apps. The marketplace covers Microsoft 365, Slack, Zoom, and other Freshworks products. Native connectors with third-party tools are limited compared to HubSpot or Salesforce.
Медь CRM: Copper focuses on a smaller set of integrations centered on Google Workspace. The API is user-friendly and powerful, which makes it easier to build custom integrations. The Chrome extension extends the CRM into Gmail and Google Calendar without extra setup.
⚠️ Предупреждение: Copper’s contact management has been reported as unreliable by some users. Reviewers have flagged glitches like disappearing contact information.
Цены и стоимость
Давайте сравним тарифные планы.
| План | Свежие продажи | Медный CRM |
|---|---|---|
| Бесплатный план | 0 долларов (до 3 пользователей) | ❌ |
| Начальный этап / Рост | 9 долларов США/пользователь/месяц | 9 долларов за место в месяц |
| Mid Tier (Pro / Basic) | 39 долларов США/пользователь/месяц | 23 доллара за место в месяц |
| Higher Tier (Pro) | — | 59 долларов за место в месяц |
| Top Tier (Enterprise / Business) | 59 долларов США/пользователь/месяц | 99 долларов за место в месяц |
| Бесплатная пробная версия | 21 день | 14 дней |
Свежие продажи: Excellent value for money for small businesses. The free plan covers up to 3 users, and pricing has dropped 2 to 3 times lower than it was years ago. Most paid plans include AI features and built-in communication tools.
Медь CRM: Copper CRM pricing is generally higher than CRMs with similar functionality. The Starter plan is cheap but lacks pipelines. To unlock the Business tier with email sequences, expect to pay $99/seat/month paid monthly.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Ограниченный бюджет и бесплатный вариант. | Свежие продажи | Free plan for 3 users |
| Deep Gmail integration | Медный CRM | Создано для Google Workspace |
| AI-powered sales assistant | Свежие продажи | Freddy AI included |
| Built-in phone and SMS | Свежие продажи | Unified inbox across channels |
| Auto-fill from Gmail | Медный CRM | Eliminates manual data entry |
| Простая в настройке настройка для начинающих. | Свежие продажи | Интуитивно понятный интерфейс, легко освоить. |
| Длительный бесплатный пробный период | Свежие продажи | 21 days vs 14 days |
💰 Ваш бюджет
Freshsales wins on raw value with a free plan for up to 3 users and paid plans starting at $9/user/month. Copper CRM matches that starting price but limits the Starter tier to contacts only, with full features sitting at $23 to $99/seat/month.
🔌 Ваш технологический стек
If your team runs on Google Workspace, formerly G Suite, Copper CRM is the natural fit. If you mix Microsoft 365, Slack, Zoom, and other tools, Freshsales offers around 385 integrations and other Freshworks products to lean on.
📝 Ваш процесс продаж
Freshsales fits multichannel sales teams that work across email, phone, chat, and SMS. Copper CRM works best when most of your sales activities already happen inside the Gmail inbox.
🎓 Ваш уровень опыта
Freshsales offers an intuitive interface that’s easy to learn for new sales reps. Copper CRM feels familiar to anyone who already lives in Google products and adopts faster for those teams.
🆓 Бесплатные пробные версии и демо-версии
Freshsales gives you a 21-day free trial across all paid tiers with no credit card required. Copper offers a 14-day free trial. Use both before you create a new account or pay anything.
🛟 Варианты поддержки
Freshsales provides 24/5 support across all plans via phone, chat, and email. Copper CRM support tiers depend on your plan, with priority support reserved for the higher tiers.
Руководство по переключению
Already on one of these CRMs? Here’s what to expect if you switch.
🔄 Switching from Freshsales to Copper CRM?
✅ Что вы получите:
- Native Gmail extension that lives inside your inbox
- Auto-fill records from Gmail with no manual data entry
- Direct sync with Google Calendar, Google Docs, and Google Drive
❌ Что вы потеряете:
- Freddy AI lead scoring and next best action suggestions
- Built-in phone, SMS, and unified inbox
- Free plan and longer 21-day free trial
📋 Как переключиться:
- Export contacts, deals, and customer data from Freshsales as CSV
- Create a new account on Copper CRM and install the Chrome extension
- Import the CSV files and connect Copper to your Google Workspace
🔄 Switching from Copper CRM to Freshsales?
✅ Что вы получите:
- Freddy AI for lead scoring, deal risk, and forecasting
- Built-in phone, email, chat, and SMS in one inbox
- Around 385 integrations beyond just Google products
❌ Что вы потеряете:
- Native Gmail extension and full inbox-level CRM
- Auto-fill of records from Gmail conversations
- Tight sync with Google Sheets, Google Docs, and Calendar
📋 Как переключиться:
- Export contacts, leads, and pipeline data from Copper CRM
- Sign up for the Freshsales 21-day free trial or free plan
- Import data, set up pipelines, and connect Google Workspace integration
Что не было рассмотрено в нашем обзоре
This comparison focused on small to medium-sized businesses and individual sales teams. We didn’t test enterprise features like custom security configurations, SSO, or large-scale data migration. Our writer had hands-on time with Copper but relied on documentation and reviews for Freshsales. If you manage 100+ users or work in a regulated industry, your priorities and security checks may differ from what we’ve described here.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Свежие продажи |
| 🤖 AI and Automation | Свежие продажи |
| 📞 Built-in Communication | Свежие продажи |
| 🔌 Интеграция с Google Workspace | Медный CRM |
| 📊 Составление отчетов | Свежие продажи |
| 👶 Ease of Use (Gmail users) | Медный CRM |
| 🆓 Free Trial and Free Plan | Свежие продажи |
| 🏆 Общий победитель | Свежие продажи |
🏆 WINNER: FRESHSALES
Freshsales wins 5 out of 7 categories.
Лучше всего подходит для: Small to medium-sized businesses, sales teams needing AI features, and teams that work across email, phone, chat, and SMS.
Freshsales and Copper CRM solve different problems for different sales teams. Freshsales is a full sales CRM with AI, communication tools, and a generous free plan. Copper CRM is a niche tool that turns Gmail into a sales hub.
Copper CRM is excellent if your business runs on Google Workspace. The Gmail extension and auto-fill features cut manual work in a way Freshsales can’t match for Google-first teams.
However, if you need a broader CRM software with built-in phone, Freddy AI, and 385+ integrations, Freshsales is the better choice for most businesses.
Больше информации о Freshsales по сравнению с другими сервисами
Here’s how Freshsales stacks up against other CRMs:
Freshsales побеждает по следующим показателям: Lower starting price, built-in phone and SMS, longer 21-day free trial
HubSpot побеждает по следующим показателям: Larger marketplace of integrations, more advanced marketing tools, stronger enterprise features
Freshsales побеждает по следующим показателям: Cleaner intuitive interface, Freddy AI built into all paid tiers, unified omnichannel inbox
Zoho CRM выигрывает по следующим параметрам: Wider Zoho product family, deeper customization options, more native add ons
Freshsales vs Пайпдрайв
Freshsales побеждает по следующим показателям: Free plan for 3 users, built-in AI assistant, multichannel communication tools
Pipedrive побеждает в следующих условиях: Sharper pipeline-only focus, lighter learning curve for pure sales teams, simpler setup
Freshsales побеждает по следующим показателям: Lower total cost for small businesses, faster onboarding, free plan and 21-day trial
Salesforce побеждает по следующим параметрам: Deeper enterprise customization, broader partner network, more advanced reporting
Сравнение большего количества функций Copper CRM
Here’s how Copper CRM compares to other CRMs:
Copper CRM выигрывает по следующим параметрам: Best-in-class Gmail integration, auto-fill records from email, simpler interface for Google users
HubSpot побеждает по следующим показателям: Free CRM tier, broader marketing tools, larger integration marketplace
Copper CRM выигрывает по следующим параметрам: Deeper Google Workspace integration, Chrome extension inside Gmail, transparent pricing model
Компания Insightly добивается успеха в следующих областях: Stronger project management features, better Microsoft 365 support, lower mid-tier pricing
Медный CRM против Капсульная CRM
Copper CRM выигрывает по следующим параметрам: Native Gmail extension, auto-population of contact data, deeper Google Calendar sync
Capsule CRM выигрывает по следующим параметрам: Lower starting price across plans, simpler contact-first approach, lighter feature set for solo users
Copper CRM выигрывает по следующим параметрам: Easier setup for малый бизнес, Gmail-native CRM functionality, more accessible pricing tiers
Salesforce побеждает по следующим параметрам: Enterprise scale and customization, deeper reporting and analytics, broader integration marketplace
Часто задаваемые вопросы
Is Freshsales a good CRM for small businesses?
Yes. Freshsales is designed for small and medium-sized businesses, with a free plan for up to 3 users and paid plans starting at $9/user/month. It includes Freddy AI, built-in phone, and around 385 integrations, making it a strong all-in-one CRM software for growing teams.
Для чего используется Copper CRM?
Copper CRM is used for managing customer relationships directly inside Gmail and Google Calendar. It is the only CRM made specifically for Google Workspace, helping sales teams cut manual data entry, track deals in visual pipelines, and send automated emails from a Gmail inbox.
Freshsales останется бесплатным навсегда?
The free plan is available for up to 3 users with most core features, including contact management and basic pipelines. Paid tiers add Freddy AI, automation, and reporting. The 21-day free trial of paid plans does not require a credit card.
Does Copper CRM work with Outlook or Microsoft 365?
No. Copper is built specifically for Google Workspace, so it cannot be used natively by companies on Microsoft 365 or Outlook. If your team relies on Microsoft tools, Freshsales or another CRM is a better fit.
Что это такое? лучшее программное обеспечение CRM for AI features?
Between these two, Freshsales has the clear edge thanks to Freddy AI. The assistant scores leads, predicts deal risks, and recommends the next best action. Copper CRM does not include a built-in AI assistant of the same depth.
What if I see a verification screen when signing up for Freshsales or Copper CRM?
Both Freshsales and Copper CRM run security checks when you create a new account on their website. You may see a screen verifying your connection that says “verification successful waiting” or shows a Ray ID and asks you to confirm you are human. The site properly loads within a few seconds in most cases. If the page keeps verifying or your browser is still waiting after that, switch browsers or refresh once. If the site does not respond, contact support and share the Ray ID shown on screen.
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