⚡ Краткий вывод:
- Цены: Bitrix24 starts at $49/organization/month vs Close CRM по цене 35 долларов за место в месяц.
- Лучше всего подходит для: Bitrix24 for малый бизнес that want CRM, projects, and chat together. Close for sales teams that make phone calls all day.
- Ключевое отличие: Bitrix24 charges one flat fee per organization. Close bills per seat but adds power and predictive dialers.
- Наш выбор: Bitrix24 for most users. Both score 3.0, but Bitrix24 covers more jobs for less money.
Close CRM has the lower sticker price in this matchup.
But that price covers only one seat.
Bitrix24 charges one flat monthly fee for your whole company.
That single detail flips the math for most teams.
Bitrix24 is an all in one platform for running your бизнес.
Close is a sales tool built for reps who talk to prospects all day.
Обзор
This Bitrix24 vs Close CRM comparison covers pricing, key features, ease of use, and support.
We reviewed documentation, pricing pages, and G2 reviews for both tools.
Наши авторы также провели некоторое время непосредственно с каждым из них.
Эти наблюдения представлены в разделах «Что заметила наша команда» ниже.
By the end, you’ll know which CRM tool fits your sales process.
Что такое Bitrix24?
Bitrix24 is cloud-based CRM software that also runs projects and team chat.
It mixes contact management, sales management, and internal communications in one unified platform.
Small businesses use it to manage customer relationships and track every deal.
It covers different aspects of work, from task management to online documents.
Because it works in any browser or phone, remote teams stay connected.
A clean home dashboard, a search bar, and custom themes help you settle in.
The trade-off is a steep learning curve.
Here’s a quick walkthrough of the platform in action.
🏆 Winner: Bitrix24
One flat fee covers your whole team. You get CRM, tasks, chat, and file sharing on a single platform.
Цены на Bitrix24
Bitrix24 bills per organization, not on a per user basis. Here’s what each plan costs.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Базовый | 49 долларов США/организация/месяц | Небольшие команды, начинающие работу с CRM. |
| Стандарт | 99 долларов США/организация/месяц | Growing teams that need more collaboration tools |
| Профессиональный | 199 долларов США/организация/месяц | Companies that want advanced features and automation |
| Предприятие | 399 долларов США/организация/месяц | Large organizations with many departments |
Pricing verified September 2026.
Бесплатная пробная версия: Yes. You get a 30-day free trial of the Professional plan.
Гарантия возврата денег: We found no published refund policy. Check the billing terms before you pay.
📌 Примечание: Bitrix24 also promotes a free plan with core CRM tools. Chat and video calls stay free for unlimited users. Reviewers praise it for small projects, but it skips invoicing and workflow automation. Research sources list 20% off annual billing and 31% off two-year billing.
⚠️ Pricing Check: Some third-party sources list an older Plus plan at $39/month for 24 users. Others cap the free plan at 12 users with 5 GB of storage. Those details don’t match our pricing database. So we use the table above. Confirm user and storage limits on Bitrix24’s site before buying.
Основные преимущества Bitrix24
Here’s what makes Bitrix24 worth a look:
- Everything in one place: CRM, projects, chat, and documents share one login. You stop jumping between apps.
- Фиксированная цена: Paid plans charge one fee for the whole company. New hires don’t raise your bill.
- Инструменты управления проектами: Assign tasks, set deadlines, and track progress. Visual timelines show the big picture.
- Совместная работа в режиме реального времени: Group chats, video calls, and голос calls keep teams talking. Documents support co-editing and version control.
- Облако безопасность: Data sits on Amazon Web Services with SSL encryption. Extranet access lets outside partners join safely.
- Искусственный интеллект второго пилота: Этот ИИ-помощник helps you find features and finish tasks faster.
Что заметила наша команда
Наш писатель signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Преимущества и недостатки Bitrix24
✅ Плюсы
- Flat organization pricing instead of per-seat billing
- CRM, projects, chat, and online documents in one platform
- Free collaboration tools for unlimited users
- Customizable reports and shared dashboards for real-time visibility
- Мобильные приложения для iOS и Android
❌ Минусы
- Steep learning curve that often needs team training
- Busy user interface can overwhelm new users
- Users report slow customer support and occasional bugs
Что такое Close CRM?
Close CRM is customer relationship management software built for outbound sales teams.
It puts calls, emails, and texts with leads and clients inside a single inbox.
Sales reps can dial straight from the browser without a separate phone system.
It mainly serves small and medium sized businesses with high-velocity sales processes.
It isn’t a classic CRM, though.
Close blends CRM and sales engagement, so reviewers often compare it to информационно-просветительская работа инструменты.
This video shows how Close works day to day.
Закрыть CRM
Built for reps who live on the phone. Calls, emails, and texts log to each lead automatically.
Цены на CRM-систему Close
Close charges per seat, so your bill grows with your sales team.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Основные сведения | 35 долларов за место в месяц | Solo reps and small teams starting outreach |
| Рост | 99 долларов за место в месяц | Teams that need sequences and more automation |
| Шкала | 139 долларов за место в месяц | Larger teams that want coaching and deeper customization |
Pricing verified September 2026.
Бесплатная пробная версия: Yes. Close offers a 14-day free trial.
Гарантия возврата денег: We found no published refund policy. Test everything during the trial instead.
📌 Примечание: Every plan includes calling, texting, and email tools. Higher tiers add advanced automation, collaboration tools, call coaching, and more customization options.
⚠️ Pricing Check: Older reviews list Startup, Professional, and Enterprise plans at $49 to $149 per user. Their “startup features” and “professional features” lists no longer match current plans. We use the plan names and prices from our pricing database. Several reviewers also call the entry price expensive, so small budgets need careful math.
Основные преимущества Close CRM
Here’s what makes Close worth considering:
- Browser calling: Reps call leads without a separate phone line. G2 reviews describe the calling as best-in-class.
- One activity timeline: Каждое электронное письмо, звонок и текст lands on the lead’s profile. You always see the full outreach history.
- Интеллектуальные представления: Filter leads by any criteria you set. Reps always know who to call next.
- Automated follow ups: Workflows send reminders and emails on schedule. Response rates improve without extra manual work.
- Fast onboarding: A CSV import tool and free one-click migration get you running quickly. Many teams launch within the trial.
- Strong reviews: Close holds a 4.7/5 rating on G2. Reviewers praise its simplicity most.
Что заметила наша команда
Our writer signed up for Close and tested its calling, inbox, and lead views. Here’s what stood out from that hands-on time:
Преимущества и недостатки Close CRM
✅ Плюсы
- Power and predictive dialers built into the platform
- Email, calls, and SMS in one inbox
- Simple design that drives full team engagement
- Free migration help and proactive onboarding
❌ Минусы
- Reporting feels weak next to other CRMs
- Less flexible than rivals for custom setups
- Per-seat pricing adds up fast for bigger teams
Сравнение характеристик
Bitrix24 and Close CRM overlap on contacts and pipelines, then split sharply. Below, we break down 10 key features side by side.
| Особенность | Битрикс24 | Закрыть CRM |
|---|---|---|
| Начальная цена | 49 долларов США/организация/месяц | 35 долларов за место в месяц |
| Модель выставления счетов | Flat per organization | Per seat |
| Бесплатный план | ✅ Ограниченное количество | ❌ (14-дневный пробный период) |
| Power & Predictive Dialers | ❌ | ✅ |
| Управление проектом | ✅ | ❌ |
| Автоматизация рабочих процессов | ✅ | ✅ |
| Team Chat & Video Calls | ✅ | ❌ |
| Website & Store Строитель | ✅ | ❌ |
| Мобильные приложения | ✅ | ✅ |
| Лучше всего подходит для | Running a whole бизнес | Phone-heavy sales teams |
1. CRM и управление лидами
Bitrix24: Bitrix24 CRM stores all customer details and interactions in one database. Lead management covers capturing, tracking, and nurturing leads through your sales funnel. Web forms send inbound inquiries straight into the CRM.
Закрыть CRM: Close turns your lead list into a daily call plan. Smart Views filter leads by status, last contact, or any custom rule. Sales reps spend less time searching and more time selling.
2. Contacts, Deals & Pipelines
Bitrix24: Records split into leads, deals, contacts, and companies. The sales pipeline shows every deal stage at a glance. A product catalog lets you attach items and prices to deals.
Закрыть CRM: Close supports multiple pipelines, custom fields, and custom objects. A visual pipeline view helps you spot bottlenecks fast. Calls and emails log automatically, which cuts manual данные вход.
3. Communication & Collaboration
Bitrix24: Bitrix24 works as a communications platform for your own team. It offers group chats, video conferencing, голос calls, and file sharing. A contact center also routes customer calls and messages into the CRM.
Закрыть CRM: Close aims its communications tools at prospects, not coworkers. Reps can call, send bulk email, and text from one screen. Email templates keep messages consistent, and Zoom meetings connect through an integration.
4. Управление задачами и проектами
Bitrix24: This is where Bitrix24 pulls far ahead. You can assign tasks, set deadlines, and track time spent on each one. Gantt charts help managers plan timelines and check employee workloads.
Kanban boards make managing projects a simple drag-and-drop job.
Закрыть CRM: Close handles tasks only as sales reminders. Its inbox gathers tasks, missed calls, and replies in one list. There are no project boards, so it can’t replace project management tools.
⚠️ Предупреждение: The Bitrix24 activity stream works like a социальные сети feed. Updates can get buried if nobody checks it daily. Customize the left-hand menu to hide tools you don’t use.
5. Автоматизация рабочих процессов
Bitrix24: Bitrix24 automation features send routine updates, reminders, and notifications for you. You can build automated workflows for approvals and deal stages. Projects keep moving without constant follow-up messages.
HR tools add an employee directory and a visual company structure.
Закрыть CRM: Close workflows run email sequences and trigger follow-up reminders on their own. Reps get nudged at the right moment without tracking anything by hand. The most advanced automation sits on higher plans.
6. Calling & Sales Outreach
Bitrix24: Bitrix24 can log calls and run marketing campaigns by email. But it doesn’t advertise a power dialer for rapid-fire outbound work. It suits teams that handle calls as they come.
Закрыть CRM: Calling is Close’s core strength. The power dialer moves through lists fast. The predictive dialer can dial multiple numbers at once. Managers can join live calls through call coaching to guide reps.
7. Отчетность и аналитика
Bitrix24: Bitrix24 lets you generate reports with customizable layouts. Shared dashboards give teams real-time project and sales visibility. Its sites can also connect to Google Analytics for traffic data.
Закрыть CRM: Close builds quick KPI reports for coaching and training. You can track calls, emails, and deals for each rep. Deeper analysis is harder, though.
⚠️ Предупреждение: Users often call Close’s reporting weak. If data analysis matters to you, test the reports during your trial.
8. Integrations, Apps & AI
Bitrix24: Bitrix24 packs many features natively, so it needs fewer add-ons. Mobile and desktop apps let you manage tasks and CRM data from any mobile device. Co-Pilot, its AI assistant, helps you navigate the platform.
Закрыть CRM: Close integrates with over 80 other tools. It also offers API documentation for any developer building custom connections. Still, some key integrations found in other CRMs are missing.
Close also adds Sales AI features on top of its core CRM.
9. Websites, Stores & Documents
Bitrix24: Bitrix24 includes a builder for landing pages and online stores. That helps with lead generation, so you capture more leads without another tool. A built-in office suite creates documents, spreadsheets, and презентации.
Teams can also upload files and co-edit online documents in real time.
Закрыть CRM: Close has no website builder, store, or document editor. It stays focused on outreach and closing more deals. You’d need separate tools for those jobs.
10. Ценообразование и стоимость
Here are the paid plans side by side.
| Уровень | Битрикс24 | Закрыть CRM |
|---|---|---|
| Вход | Basic: $49/organization/month | Основные расходы: 35 долларов за место в месяц. |
| Середина | Standard: $99/organization/month | Рост: 99 долларов США/место/месяц |
| Верхняя | Professional: $199/organization/month | Стоимость: 139 долларов США/место/месяц |
| Вершина | Enterprise: $399/organization/month | ❌ Не указано |
| Бесплатная пробная версия | 30 days (Professional) | 14 дней |
Bitrix24: Bitrix24 costs less for almost any team size. Adding people doesn’t change the monthly fee. That’s why many buyers pick it over per-user tools like Zendesk and Freshworks.
Закрыть CRM: Close gets pricey as you add seats. Five reps on Essentials already cost more than Bitrix24’s Standard plan. Its ROI calculator helps you check whether the calling tools pay off.
💡 Полезный совет: Count your seats before comparing sticker prices. A cheap seat can become an expensive team.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Low cost for a growing team | Битрикс24 | One flat fee covers everyone |
| Heavy cold calling | Закрыть CRM | Power and predictive dialers included |
| Project and task tracking | Битрикс24 | Timelines, boards, and workload tracking |
| Быстрая адаптация команды | Закрыть CRM | Simple layout plus free migration |
| A website or online shop | Битрикс24 | Built-in site and store builder |
| Простая в настройке настройка для начинающих. | Закрыть CRM | Более плавная кривая обучения |
💰 Ваш бюджет
Bitrix24 costs the same whether three or thirty people log in. Close’s per-seat model needs careful math for smaller businesses.
🔌 Ваш технологический стек
Close connects to 80+ apps but misses a few key ones. Bitrix24 replaces several apps, so you may need fewer connections.
📞 Your Sales Style
Choose Close if reps make phone calls all day and chase fast replies. Pick Bitrix24 if sales is one part of a bigger operation.
🎓 Ваш уровень опыта
Bitrix24’s core features click fast, but the full platform needs training. Close feels incredibly easy by comparison, like a simple CRM for dialing.
🆓 Бесплатные пробные версии и демо-версии
Close offers a two-week trial, while Bitrix24 gives 30 days on its top tier. Run a real campaign in each before you commit.
🛟 Варианты поддержки
Close provides a help center, product updates, and hands-on onboarding. Bitrix24 support can be slow. Still, its help button, tutorials, and webinars lead to support resources.
Руководство по переключению
Уже используете один из этих инструментов? Вот чего следует ожидать, если вы перейдете на него.
🔄 Switching from Bitrix24 to Close CRM?
✅ Что вы получите:
- Power and predictive dialers for outbound calling
- A cleaner interface that reps learn quickly
- Онлайн-коучинг для менеджеров
❌ Что вы потеряете:
- Project boards, timelines, and workload tracking
- Flat organization pricing
- Team chat, office suite, and website builder
📋 Как переключиться:
- Export contacts, companies, and deals from Bitrix24 as a CSV file.
- Start a Close free trial.
- Use the CSV import tool or ask Close for free migration help.
🔄 Switching from Close CRM to Bitrix24?
✅ Что вы получите:
- Tasks, projects, and chat in the same place as your CRM
- One flat fee instead of per-seat billing
- Landing pages and an online store builder
❌ Что вы потеряете:
- Power and predictive dialing
- Интеллектуальные представления для приоритезации потенциальных клиентов.
- A simpler, sales-only workspace
📋 Как переключиться:
- Export leads, contacts, and opportunities from Close.
- Create a Bitrix24 account and set up your pipeline stages.
- Import the file and map fields to Bitrix24 CRM records.
Что не было рассмотрено в нашем обзоре
This comparison focused on small teams and outbound sales use. We didn’t test either API as a developer would, or build custom graphs in Close. We also didn’t аудит data residency rules for European Union customers. Plans and limits reflect September 2026 and change often. If you manage hundreds of seats, your experience may differ.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Битрикс24 |
| 🚀 Все функции в одном устройстве | Битрикс24 |
| 📋 Управление задачами и проектами | Битрикс24 |
| 🤝 Командное сотрудничество | Битрикс24 |
| 📊 Составление отчетов | Битрикс24 |
| 📞 Calling & Outreach | Закрыть CRM |
| 👶 Простота использования | Закрыть CRM |
| 🛟 Поддержка и ввод в эксплуатацию | Закрыть CRM |
| 🏆 Общий победитель | Битрикс24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 5 out of 8 categories.
Лучше всего подходит для: Small businesses, remote teams, and companies that want CRM plus project tools
⚖️ How We Broke the Tie: Both tools hold a 3.0 rating in our database. We gave the win to Bitrix24 on value and breadth. It costs less for most teams and handles more jobs.
Bitrix24 and Close CRM serve different buyers. Bitrix24 runs CRM, projects, and internal chat under one roof. Close is a focused sales engine for teams that dial all day.
Close is excellent for outbound reps who need speed on the phone. Its dialers, Smart Views, and coaching help reps close more deals. If calls drive your revenue, it’s the smarter buy.
For most small businesses, though, Bitrix24 is the better choice. One flat fee buys CRM, tasks, chat, and websites. Just budget time to learn it.
Больше сравнений Bitrix24
Here’s how Bitrix24 stacks up against other popular crm options. This video covers the main alternatives first.
Bitrix24 побеждает в следующих случаях: Flat company-wide pricing, built-in task boards and timelines, and an included office suite.
HubSpot побеждает по следующим показателям: A more user friendly interface, deeper marketing automation, and a larger app marketplace.
Bitrix24 побеждает в следующих случаях: Native chat and video calls, project tools in one app, and no per-seat charges.
Zoho CRM выигрывает по следующим параметрам: Richer customization, stronger analytics, and more control over sales rules.
Битрикс24 против Salesforce
Bitrix24 побеждает в следующих случаях: Much lower cost, faster setup for small teams, and collaboration tools out of the box.
Salesforce побеждает по следующим параметрам: Advanced lead management, deep customization, and scale for large enterprises.
Битрикс24 против ClickUp
Bitrix24 побеждает в следующих случаях: A full sales pipeline, a contact center, and a site and store builder.
ClickUp побеждает по следующим показателям: More task views, a project-first layout, and an easier start for task-only teams.
Больше информации о Close CRM по сравнению с другими сервисами.
Here’s how Close measures up against other sales tools. Watch the quick rundown of alternatives below.
Закрыть CRM против Пайпдрайв
Достижение высоких результатов в сфере CRM по следующим направлениям: Native calling with dialers, SMS in the same inbox, and live coaching for managers.
Pipedrive побеждает в следующих условиях: A pipeline-first design, a lower entry price, and a bigger add-on marketplace.
Close CRM против Freshsales CRM
Достижение высоких результатов в сфере CRM по следующим направлениям: Faster dialing workflows, free one-click migration, and sequences tied closely to calls.
CRM-система Freshsales выигрывает по следующим параметрам: AI lead scoring, website chat for visitors, and ties to the wider Freshworks suite.
Закрыть CRM против мгновенного закрытия
Достижение высоких результатов в сфере CRM по следующим направлениям: A true CRM with deal pipelines, phone and SMS outreach, and a full activity timeline.
Мгновенно выигрывает по: Cold email at high volume, inbox инструменты для разминки, and many sending accounts on one plan.
Часто задаваемые вопросы
Для чего используется Bitrix24?
Bitrix24 is used to run CRM, project management, team chat, and documents in one place. Small businesses use it to track sales and manage projects without juggling apps.
Bitrix24 — бесплатная программа?
It promotes a free plan with limited features and free collaboration tools. Invoicing and workflow automation need paid plans, which start at $49/organization/month.
Безопасно ли использовать Bitrix24?
Yes. Data is hosted on Amazon Web Services and protected with SSL encryption. Still, review privacy terms and user permissions before storing sensitive customer data.
Сколько составляет стоимость закрытия счета в месяц?
Plans start at $35/seat/month on Essentials. Growth costs $99/seat/month, and Scale costs $139/seat/month. A 14-day free trial lets you test it first.
Чем Close отличается от других CRM-систем?
Close blends CRM and sales engagement in one tool. Calling, SMS, and email live in a single inbox. Most other CRMs need add-ons for power dialing.
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