⚡ 간단 평가:
- 가격: Freshsales starts at $9 per user per month. Nutshell starts at $13 per user per month.
- 다음과 같은 경우에 가장 적합합니다: Freshsales suits sales teams that want Freddy AI scoring and built-in calling. Nutshell suits small businesses that want simple pipeline management.
- 주요 차이점: Freshsales bundles phone, email, chat and SMS into one 받은 편지함. Nutshell bundles email marketing and landing pages with no paid add ons.
- 저희가 선택한 제품: 프레쉬세일즈 CRM, rated 4.0 against Nutshell’s 2.8 in our scoring.
Most small sales teams pick a CRM by price alone.
That is the fastest way to end up with the wrong one.
Freshsales CRM and Nutshell CRM both target small and medium sized businesses.
하지만 그것들은 서로 다른 두 가지 문제를 해결합니다.
One leans on AI and built-in calling. The other leans on simplicity.
개요
This Freshsales CRM vs Nutshell CRM comparison covers pricing, core features, and ease of use.
우리의 작가 created a new account with Nutshell and worked in it directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
All pricing is quoted per user, per month, from each vendor’s published plans.
By the end you will know which CRM software fits your 사업.
Freshsales CRM이란 무엇인가요?
Freshsales CRM is a cloud-based customer relationship management platform from Freshworks.
It launched in 2016 as the second major product from the company.
The software helps sales teams manage leads, deals, and daily sales activities in one place.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside a single unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 우승: Freshsales CRM
Freddy AI scores your leads while you work the pipeline. The 21-day free trial covers every tier.
Freshsales CRM 가격
Three paid tiers, all billed per user per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | Small teams tracking leads and deals |
| 찬성 | 사용자당 월 39달러 | Growing teams needing sales sequences and territories |
| 기업 | 사용자당 월 59달러 | Larger teams needing custom fields and an audit log |
Pricing verified September 2026.
무료 체험: 21 days across every tier, with no credit card required to create an account.
환불 보장: Freshworks does not publish a blanket refund window. Cancel before the renewal date to avoid the next charge.
📌 메모: Freshsales pricing has dropped two to three times lower than it was in earlier years. A free plan for up to three users is also listed on the Freshworks site, with most core features included.
⚠️ Pricing conflict: Some third-party sources list the entry plan at $11 and Enterprise at $71 per user per month. Our tables use the figures in our own pricing data ($9 and $59). Check the vendor page before you buy, since regional currency and billing terms shift the number.
Freshsales CRM의 주요 이점
Here is what makes this CRM worth a look:
- Freddy AI scoring: Ranks leads on behaviour and profile data. It also predicts deal risk and improves conversion rates.
- 360도 고객 관점: Every touchpoint lands on one timeline. Customer data stays in one record instead of five tabs.
- Omnichannel communication: Reach contacts over email, phone, WhatsApp Business, Facebook Messenger, and LINE.
- Kanban pipeline: A visual board shows deal progress and exposes bottlenecks fast.
- Integration depth: Around 385 apps connect, including Google, Microsoft 365, Slack, and Zoom.
- Freshworks tie-in: Freshdesk and Freshmarketer link tightly, so support and marketing share the same records.
- 모바일 접속: iOS와 기계적 인조 인간 app supports offline access and call logging on the road.
우리 팀이 발견한 점
Note: we have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews, not our own testing.
G2 and Capterra reviewers score the platform around 4.5 out of 5 on average. The interface is frequently described as intuitive and quick to learn. Slow loading times and cluttered navigation are the two complaints that come up most.
Freshsales CRM의 장점과 단점
✅ 장점
- Entry plan costs $9 per user per month, an excellent value for small teams
- Freddy AI scores leads and suggests the next best action to close deals
- Phone, email, chat and SMS are built into one unified inbox
- 21-day free trial runs on every pricing tier
- 24/5 support by phone, chat and email on all plans
❌ 단점
- Navigation feels cluttered and pages can load slowly
- 약 385개의 연동 기능은 HubSpot이나 그보다 적습니다. 세일즈포스 권하다
- Native connectors outside the Freshworks family stay limited
- Some functionality found in HubSpot and Salesforce is missing
Nutshell CRM이란 무엇인가요?
Nutshell CRM은 중소 규모의 B2B 영업팀을 위해 구축된 클라우드 기반 플랫폼입니다.
It bundles contact management, pipeline tracking, and email marketing in one tool.
The company deliberately avoids complex features that slow small businesses down.
Landing pages, web forms, and drip campaigns ship without paid add ons.
Every plan includes unlimited CRM contacts and no data limits.
ProspectorIQ and VisitorIQ find new leads and identify companies browsing your site.
Here is a walkthrough of how the platform works day to day.
CRM 요약
Free data migration and free live support come with every plan. The 14-day trial needs no credit card.
CRM 가격 정보 요약
Five tiers, all sold per user per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기반 | 사용자당 월 13달러 | A single user or a two-person team starting out |
| 성장 | 사용자당 월 25달러 | Teams adding email templates and calendar sync |
| 찬성 | 사용자당 월 42달러 | Teams needing multiple pipelines and personal email sequences |
| 사업 | 사용자당 월 59달러 | Teams wanting the full reporting suite and custom fields |
| 기업 | 사용자당 월 79달러 | Larger companies needing an audit log and priority support |
Pricing verified September 2026.
무료 체험: 14 days, no credit card required to create a new account.
환불 보장: No published refund window. Billing stops at the end of the current cycle when you cancel.
📌 메모: Data migration and live support are free on every plan. Rivals often charge for that help, so factor it into the real cost per user.
⚠️ 경고: The reporting suite and custom fields sit on the $59 Business tier. Buying Foundation and upgrading later means a jump of $46 per user per month.
Nutshell CRM의 주요 이점
Here is where this CRM earns its keep:
- 학습 곡선이 짧습니다: Reviewers rate it among the easiest CRM tools to pick up. Most teams get productive within days.
- Four pipeline views: Board, List, Map, and Chart. Drag and drop moves deals through the funnel.
- Marketing included: Email marketing, landing pages, and web forms need no extra purchase.
- 매상 오토메이션: Lead routing, follow-up notifications, and email sequences run without manual work.
- 무료 실시간 지원: Live chat and email help reach every customer, with priority queues for Enterprise clients.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, 메일침프, and Zendesk connect natively, plus 5,000-plus apps through Zapier.
- Easy import: Bring contacts in from any source using a CSV file.
우리 팀이 발견한 점
Our writer signed up for Nutshell and spent several days building pipelines and importing contacts. Here is what stood out from that hands-on time:
CRM의 장점과 단점 요약
✅ 장점
- Minimal learning curve, so teams work the pipeline within days
- 모든 요금제에 무료 데이터 마이그레이션 및 무료 실시간 지원이 포함됩니다.
- Unlimited CRM contacts with no data limits at any tier
- Email marketing and landing pages included without paid add ons
❌ 단점
- 자동화 기능은 HubSpot이나 Salesforce에 비해 발전 수준이 떨어집니다.
- Email attachment handling draws repeated complaints from reviewers
- No built-in phone or SMS channel inside the CRM
- Full reporting suite is locked behind the $59 Business tier
기능 비교
Ten features decide this matchup. Here is the short version before we break each one down.
| 특징 | 프레쉬세일즈 CRM | CRM 요약 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 사용자당 월 13달러 |
| 무료 체험 | ✅ 21일 | ✅ 14일 |
| AI 어시스턴트 | ✅ 프레디 AI | ✅ 내장형 AI 도구 |
| 내장 전화 및 SMS 기능 | ✅ | ❌ |
| Email Marketing Included | ❌ Freshmarketer add-on | ✅ |
| 무료 데이터 마이그레이션 | ❌ | ✅ |
| 통합 | ✅ Around 385 | ✅ Zapier를 통해 5,000명 이상 확보 |
| 모바일 앱 | ✅ iOS and Android | ✅ iOS and Android |
| 무제한 연락처 | ❌ Plan-dependent | ✅ |
| 가장 적합한 대상 | Sales teams wanting AI and calling | Small B2B teams wanting simplicity |
1. AI 리드 스코어링
프레쉬세일즈 CRM: Freddy AI scores every lead on behaviour and profile data. It predicts which deals are at risk and recommends the next best action to close them. Freshworks positions this as its conversion-rate lever.
CRM 개요: AI tools assist with revenue-driving work rather than scoring leads numerically. The focus sits on summarising and drafting, not ranking. If you want a scored list every morning, this is the weaker side.
2. Contact Management and Pipeline Views
프레쉬세일즈 CRM: Contact management centralises every touchpoint into customer timelines you can scan in seconds. A Kanban board tracks deal progress and exposes bottlenecks. Records update as calls and emails land.
CRM 개요: Pipeline management offers four views: Board, List, Map, and Chart. Drag and drop moves deals between stages. Multiple pipelines unlock on the Pro tier for teams running more than one sales process.
3. Email Tracking and Templates
프레쉬세일즈 CRM: Send personalised bulk emails and monitor activity on each one. Open and click tracking feeds straight back into the contact record. Event tracking on your website adds another signal.
CRM 개요: Email marketing runs inside the CRM through list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences land on Pro. No separate marketing purchase is needed.
4. 판매 자동화
프레쉬세일즈 CRM: Sales sequences automate the repetitive part of outreach so reps spend more time selling. You can execute multi-step follow-ups without touching each record. Territories and assignment rules live on the higher tiers.
CRM 개요: Sales automation handles lead routing and follow-up notifications. It cuts the time-wasting admin that piles up between calls. The rules are less advanced than what HubSpot or Salesforce offer.
5. Lead Capture and Web Forms
프레쉬세일즈 CRM: Web forms drop onto any page and push submissions into the CRM. Combined with event tracking, you see what a visitor read before they filled the form in.
CRM 개요: Web forms add leads automatically, and VisitorIQ names the companies browsing your site. ProspectorIQ digs up new contacts on top of that. For outbound prospecting this is the stronger side.
⚠️ 경고: Visitor identification depends on the browser data available and will not name every anonymous connection. Treat it as a hint, not a verified list.
6. AI Agents and Meeting Notes
프레쉬세일즈 CRM: Smart AI agents respond to routine questions and handle first-touch work. That takes pressure off the team when nobody is free to reply.
CRM 개요: 일체 포함 회의 summarisation turns a call into notes you can act on. It is narrower than an agent, but it removes a chore every rep hates.
7. 팀 협업
프레쉬세일즈 CRM: The Freddy AI co-pilot sits beside reps and drafts replies or summarises a record. Reports and AI insights track team performance and forecast revenue.
CRM 개요: Collaboration features, calendar sync, and click-to-call keep everyone on the same page. Reviewers repeatedly credit the reminder and scheduling tools for that.
8. 통합
프레쉬세일즈 CRM: Around 385 apps sit in the marketplace, covering Google, Microsoft 365, Slack, and Zoom. The link to other Freshworks products such as Freshdesk and Freshmarketer is tighter than anything third-party. Native connectors outside that family stay limited.
CRM 개요: Google Workspace, Microsoft 365, Slack, MailChimp, and 젠데스크 connect directly, so Gmail and Outlook both work out of the box. Zapier opens another 5,000-plus apps.
9. 보고 및 분석
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship ready to use, and you can customize each one. Freshdesk OMNI extends the same data into support analytics.
CRM 개요: Dashboards track sales KPIs and team performance, and reports bend to fit your business. Quotes and invoices generate from the same records.
10. Support and Security
프레쉬세일즈 CRM: 24/5 support runs across all plans by phone, chat, and email. An audit log and granular custom fields cover 보안 and governance needs on Enterprise.
CRM 개요: Free live support reaches every customer, and a human handles migration for you at no charge. Enterprise clients get priority queues.
11. 가격 및 비용
Side by side, per user per month.
| 층 | 프레쉬세일즈 CRM | CRM 요약 |
|---|---|---|
| 기입 | 성장형 모델 — 사용자당 월 9달러 | 파운데이션 — 사용자당 월 13달러 |
| 중간 | 프로 버전 — 사용자당 월 39달러 | 성장형 모델 — 사용자당 월 25달러 |
| Upper mid | — | 프로 버전 — 사용자당 월 42달러 |
| 고급의 | 기업용 — 사용자당 월 59달러 | 기업용 — 사용자당 월 59달러 |
| 최상위 | — | 기업용 — 사용자당 월 79달러 |
프레쉬세일즈 CRM: The $9 entry plan is the cheapest way into either platform. Enterprise tops out at $59, which is where Nutshell’s mid-upper Business plan sits. For a five-person team on entry pricing, that is $45 a month against $65.
CRM 개요: Five tiers give finer steps as you grow, but the ceiling is $79. Free migration and free live support offset part of the gap. Unlimited contacts at every tier also means no surprise overage.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 최저 진입 가격 | 프레쉬세일즈 CRM | $4 cheaper per user monthly |
| Calling and SMS in the CRM | 프레쉬세일즈 CRM | Unified inbox includes both |
| Email marketing bundled in | CRM 요약 | No paid add ons needed |
| Fastest team onboarding | CRM 요약 | 최소한의 학습 곡선 |
| AI 리드 스코어링 | 프레쉬세일즈 CRM | Freddy AI ranks every lead |
| Help moving your data | CRM 요약 | Free migration on all plans |
💰 예산
Freshsales opens at $9 and Nutshell at $13 per user per month. Over a year with five reps that gap is $240, which is real money for small businesses.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales shares records with other Freshworks products. Everyone else gets wider reach from Nutshell through Zapier.
📞 귀사의 영업 프로세스
Phone-heavy teams want the built-in calling in Freshsales. Teams that live in email and need the ability to run campaigns without extra tools lean Nutshell.
🎓 귀하의 경험 수준
Nutshell is rated easier to learn and most teams are productive within days. Freshsales packs more in, but reviewers call the navigation cluttered.
🆓 무료 체험 및 데모
Freshsales gives you 21 days, Nutshell 14. Load real deals into both and see which one your reps actually open on Monday morning.
🛟 지원 옵션
Freshsales runs 24/5 phone, chat, and email across every plan. Nutshell offers free live support plus free migration, which matters most in week one.
전환 가이드
Already on one of these? Here is what changes.
🔄 Freshsales CRM에서 Nutshell CRM으로 전환하시나요?
✅ 얻게 될 이점:
- Email marketing, landing pages, and web forms with no add ons
- Unlimited contacts and no data limits on every plan
- Free migration handled by a person on the Nutshell team
❌ 잃게 될 것:
- Freddy AI lead scoring and deal-risk prediction
- Built-in phone, SMS, WhatsApp, and Facebook Messenger channels
- The tight connection to Freshdesk and Freshmarketer
📋 전환 방법:
- Export contacts, deals, and notes from Freshsales as CSV files
- Create a new account on the 14-day Nutshell trial
- Ask support to run the free import, then rebuild your pipeline stages
🔄 Nutshell CRM에서 Freshsales CRM으로 전환하시나요?
✅ 얻게 될 이점:
- Freddy AI scoring, deal-risk alerts, and next-step suggestions
- Phone, chat, and SMS inside one inbox with the rest of your sales activities
- A $9 entry plan and a longer 21-day free trial
❌ 잃게 될 것:
- Bundled email marketing and landing pages
- Unlimited contacts with no data ceiling
- 무료 데이터 마이그레이션 및 무료 실시간 지원
📋 전환 방법:
- Export your Nutshell contacts, companies, and deals to CSV
- Start the 21-day Freshsales trial, no credit card required
- Import the files, map custom fields, then switch on Freddy AI scoring
저희 리뷰에서 다루지 않은 내용
This comparison looked at small and mid-sized B2B sales teams. We did not test enterprise deployments, single sign-on, or custom API work. Data residency and compliance paperwork sit outside what we could verify from published documentation. If you are onboarding fifty seats across several regions, run both trials against your own security review before committing.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🤖 AI 기능 | 프레쉬세일즈 CRM |
| 📞 Communication Channels | 프레쉬세일즈 CRM |
| 📧 Built-in Marketing | CRM 요약 |
| 👶 사용 편의성 | CRM 요약 |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 🛟 Onboarding Support | CRM 요약 |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 4 of 7 categories.
다음과 같은 경우에 가장 적합합니다: Phone-heavy sales teams, AI lead scoring, and businesses already inside the Freshworks family
These two products chase the same buyer from opposite ends. Freshsales is the deeper platform, with Freddy AI, built-in calling, and around 385 integrations behind it.
Nutshell is the simpler one. It trades AI scoring for a shorter learning curve, bundled marketing, and free help getting your data in.
If your reps live on the phone and you want a CRM that scores leads for you, Freshsales is the better buy at $9 to start.
If your team has never used a CRM and needs email campaigns on day one, Nutshell earns the extra $4 per user.
Freshsales CRM 비교 (더 보기)
Here is how Freshsales lands against its closest rivals:
Freshsales가 다음 부문에서 승리했습니다: A $9 entry plan against HubSpot’s steep paid jump, built-in phone and SMS at every tier, and 24/5 support without a premium contract.
HubSpot이 다음 분야에서 우위를 차지했습니다: A far larger app marketplace, deeper marketing automation, and a free tier that scales past three users.
Freshsales가 다음 부문에서 승리했습니다: Freddy AI scoring on lower tiers, a cleaner unified inbox, and 21 days of trial access instead of 15.
Zoho CRM이 다음 항목에서 우위를 차지했습니다: More third-party connectors, a broader suite of business apps, and finer control over custom modules.
Freshsales가 다음 부문에서 승리했습니다: Native calling and SMS, AI deal-risk prediction, and a lower starting price per user.
파이프드라이브 승리 항목: Faster page loads, a tighter deal-first interface, and less clutter for reps who only work the funnel.
Freshsales가 다음 부문에서 승리했습니다: Setup you can finish in an afternoon, no consultant required, and pricing built for smaller teams.
Salesforce가 다음 분야에서 우위를 점했습니다: Functionality Freshsales still lacks, an unmatched partner network, and customisation that survives complex org charts.
This video walks through the wider alternative list.
Nutshell CRM 비교
And here is Nutshell against the tools buyers usually shortlist beside it:
Nutshell은 다음에서 승리합니다: A cheaper $13 entry point, free migration, and unlimited contacts with no data ceiling.
킵 승리 항목: Stronger campaign branching, built-in payments and invoicing depth, and a longer automation history.
요약 CRM vs 액티브캠페인
Nutshell은 다음에서 승리합니다: Pipeline management as the core rather than an add-on, Board and Map views, and free live support on all plans.
ActiveCampaign이 다음 분야에서 승리했습니다: More advanced email logic, wider template libraries, and better deliverability tooling for high volume sends.
Nutshell은 다음에서 승리합니다: A sales-first design instead of a repurposed work board, bundled email marketing, and VisitorIQ lead discovery.
월요일 CRM 주요 성과: Flexible boards for non-sales work, richer dashboards, and a broader set of view types across the company.
Nutshell은 다음에서 승리합니다: Included landing pages and drip campaigns, ProspectorIQ prospecting, and AI meeting summaries.
캡슐 CRM 승리 항목: A lighter interface, a genuinely free tier, and lower cost for a very small team.
The alternatives roundup below covers the rest of the shortlist.
자주 묻는 질문
Freshsales는 CRM인가요?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage leads, deals, and customer conversations for sales teams.
Nutshell은 좋은 CRM인가요?
For small B2B teams, yes. Reviewers rate its ease of use highly and praise the free migration. Automation depth is where it falls behind larger rivals.
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Three. The free tier covers up to three users with most core features included. Beyond that you move to the $9 Growth plan.
CRM 서비스 이용료는 한 달에 얼마인가요?
Entry plans here run $9 to $13 per user monthly. Advanced tiers reach $59 to $79. Multiply by seat count, then add migration and training costs.
어떤 CRM 소프트웨어가 1위인가요?
Salesforce holds the largest market share globally. For small teams that ranking matters less than fit, and Freshsales wins this particular comparison.
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