📊 테스트 결과:
- 🎯 연락처 관리: Salesforce delivers a complete view of every customer with activity history vs Agile CRM’s contact cards — 세일즈포스가 승리했습니다
- ⚡ 영업 자동화: Salesforce’s point-and-click interface beats Agile CRM’s drag-and-drop workflow 건축업자 on depth — 세일즈포스가 승리했습니다
- 💰 Price for Small Businesses: Agile CRM free version (10 users) vs Salesforce’s $25/user account minimum — 애자일 CRM이 승리했습니다
- 🔌 Integration Apps: Salesforce AppExchange (5,000+ apps including 퀵북스) vs Agile CRM’s smaller library — 세일즈포스가 승리했습니다
- 📊 보고 및 분석: Salesforce’s Tableau-powered dashboards vs Agile CRM’s standard reports — 세일즈포스가 승리했습니다
Choosing between Salesforce vs Agile CRM comes down to a single 질문.
Do you need a best-in-class enterprise CRM or an affordable all in one CRM for small 사업 growth?
Both platforms manage contacts, deals, marketing, and customer service.
But they target very different businesses with very different budgets.
Salesforce is the world’s 최고의 CRM and the market leader in customer relationship management.
Agile CRM is a great price option for small and medium businesses needing sales, marketing, and service in one tool.
We tested both platforms for 4 weeks. Here’s the honest verdict.
개요
We compared Salesforce vs Agile CRM across eight categories that matter most to buyers.
We tested contact management, sales automation, marketing automation, and reporting.
We also looked at pricing, integrations, AI features, and customer support.
Salesforce won six categories. Agile CRM won two. The full breakdown is below.
세일즈포스란 무엇인가요?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform delivered as a SaaS service.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
It was founded in February 1999 by co founder and former Oracle executive Marc Benioff. The company made its initial public offering in 2004.
Salesforce offers products and services for businesses of all sizes, from startups to large companies.
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each one solves a specific part of customer success.
It is the 61st largest company in the world by market cap, valued near US$153 billion as of September 2022.
Salesforce became the world’s largest enterprise software firm in 2022 and has been a Dow Jones Industrial Average component since 2020.
세일즈포스
Salesforce is consistently ranked the #1 CRM by IDC. It gives your salesforce team a complete view of customers, automates work, and scales as your 사업 성장합니다.
세일즈포스 가격 책정
Salesforce pricing is tiered and generally higher than other CRM tools on the market.
Here’s the cost breakdown for 2026:
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 골자 | 사용자당 월 25달러 | 소규모 사업 시작 |
| 전문적인 | 사용자당 월 75달러 | 성장하는 영업팀에 완벽한 CRM 시스템이 필요합니다. |
| 기업 | 사용자당 월 150달러 | Larger clients with advanced needs |
가격은 2026년 3월에 확정되었습니다.
무료 체험: Salesforce offers a 30-day free trial. No credit card required to get started.
환불 보장: Salesforce does not advertise a standard money-back guarantee. Review the terms before signing up.
📌 메모: All Salesforce plans are billed annually. Add ons like Einstein AI, Data Cloud, and extra storage increase the total cost. Higher tiers unlock collaborative forecasting and 24/7 customer support.
⚠️ 경고: Salesforce’s pricing structure can be complex. Some products require a quote. Costs escalate quickly with customizations and add ons, so request a full quote before signing.
Salesforce의 주요 이점
Here’s why Salesforce remains the best bet for most businesses:
- Market Leader for 20+ Years: Salesforce is consistently ranked the #1 CRM by IDC. It has a longer list of integrations than any other CRM platform.
- 아인슈타인 AI 및 에이전트포스: Salesforce’s groundbreaking ai innovation includes the ai agent platform Agentforce. It automates tasks and personalizes customer experiences across every channel.
- AppExchange 마켓플레이스: Launched in 2006, AppExchange has grown to over 5,000 apps. You can integrate QuickBooks, 젠데스크, MailChimp, SAP, Oracle, and more.
- 고객에 대한 종합적인 시각: Salesforce takes advantage of business data from every source. You see activity history, key contacts, and communications in one account view.
- 실시간 데이터 클라우드: Data Cloud is a “data lakehouse” that unifies real-time data across systems. Paired with Tableau, it drives high-accuracy sales forecasting.
- 성장을 위해 설계되었습니다: Salesforce technology supports the way you work now and scales as your business grows. Reports show a 30% lift in employees’ productivity and 33% improvement in CSAT.
- Customer Company Vision: Salesforce’s chief digital officer role and ai commitments support enterprise transformation. Sneak peek features are released through Customer 360 updates.
세일즈포스의 장점과 단점
✅ 장점
- Market leader and best CRM for enterprise needs
- Einstein AI plus the Agentforce ai agent platform
- AppExchange offers 5,000+ apps and access to integration templates
- Scales from startups to large enterprise infrastructure
- Deep customization options including custom fields and email templates
❌ 단점
- High cost starting at $25/user, billed annually
- Often overkill for smaller businesses and very 소규모 사업 팀
- Add ons and training increase total costs quickly
- Steeper learning curve than simpler CRM software
애자일 CRM이란 무엇인가요?
Agile CRM is a cloud-based, all in one crm system designed for small and medium businesses.
It combines sales automation, marketing automation, and customer service in one platform.
Agile CRM has been in operation since 2013. It serves over 15,000 customers globally and is recognized as a leader by G2 Crowd.
The platform is built to make marketing and sales lifecycles more efficient. It’s available on the cloud, with offices in 인도 그리고 필리핀.
Agile CRM is suitable for businesses of all shapes and sizes — but it shines as an ecommerce crm for small businesses on a tight budget.
Agile CRM offers a free version for up to 10 users. There is no setup fee to start.
애자일 CRM
Agile CRM packs sales, marketing, and support into one affordable tool. Easy setup and great support make it ideal for small businesses without a big software budget.
애자일 CRM 가격 책정
Agile CRM’s pricing is designed to be competitive for small and medium businesses.
Here’s the full breakdown for 2026:
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 무료 | 무료 (최대 10명) | Startups and solopreneurs |
| 기동기 | 월 사용자당 8.99달러 | Small business teams needing automation |
| 정기적인 | 월 사용자당 29.99달러 | 성장하는 마케팅 팀 |
| 기업 | 월 사용자당 47.99달러 | 고급 지원이 필요한 대규모 기업 |
가격은 2026년 3월에 확정되었습니다.
무료 체험: Yes — the free plan is permanent. It covers up to 10 users with core CRM features at no cost.
환불 보장: Agile CRM does not publish a money-back guarantee policy. Check current terms before billing kicks in.
📌 메모: Free plans include contact management, deals, and basic tasks. Paid tiers unlock email marketing, landing pages, custom fields, web engagement tracking, and the knowledge base.
⚠️ 경고: Some users report email deliverability has dropped significantly. The mail system may go weeks without working. Test email sending and your sales process carefully before upgrading.
애자일 CRM의 주요 이점
중소기업에 애자일 CRM이 특히 적합한 이유는 다음과 같습니다.
- 10인용 무료 버전: Agile CRM offers one of the most generous free plans on the market. Small business owners get real CRM features at zero billing cost.
- All in One CRM Platform: Sales, marketing, and customer service live in one site. Agile CRM combines sales marketing and service functions, reducing data silos.
- Sales Enablement & Gamification: Built-in leaderboards and badges encourage competition among sales team members. This drives revenue generated per rep.
- Marketing Automation Tools: Create automated email campaigns, A/B tests, landing pages, and lead scoring. The tools rival more expensive platforms.
- Contact Management with 360° View: Agile CRM’s contact management system provides a complete view of customer interactions. Track customer queries, deals, and history in one screen.
- Built-In Telephony & Calendar: Make calls and let leads book meetings on your calendar. It syncs with Google Calendar or Outlook automatically.
- 간편한 설치: Agile CRM is faster to set up than Infusionsoft, which can take months of training. Most teams get going in hours.
애자일 CRM의 장점과 단점
✅ 장점
- Free version available for up to 10 users
- All in one CRM combining sales, marketing, and service
- Sales gamification and a clear sales pipeline view
- Great price starting at $8.99/user/month with no setup fee
- Easy setup and great support for small teams
❌ 단점
- Email deliverability has halved twice in recent months for some users
- Reporting tools are awful and poorly configured per user reviews
- Bug fixes can take up to 2 weeks to address
- Limited customization for larger enterprise infrastructure needs
기능 비교
Ready to dive into a detailed Salesforce vs Agile CRM comparison? We’ll cover the features that matter most to most businesses.
Here’s the summary first, then a deep look at each category.
| 특징 | 세일즈포스 | 애자일 CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 25달러 | 무료 (유료 버전은 8.99달러부터) |
| 무료 버전 | ❌ | ✅ (최대 10명 사용자) |
| 연락처 관리 | ✅ Complete view | ✅ 360° view |
| 마케팅 자동화 | ✅ 마케팅 클라우드 | ✅ Built-in tools |
| Loading... | ❌ | ✅ |
| AI 에이전트 | ✅ 아인슈타인 + 에이전트포스 | ✅ Basic (2026) |
| 앱 및 통합 | ✅ 5,000+ on AppExchange | ✅ 더 작은 도서관 |
| 맞춤형 보고서 | ✅ Tableau 기반 | ❌ 기본 기능만 해당 |
| 가장 적합한 대상 | 중대형 기업 | 중소기업 |
1. 연락처 관리
세일즈포스: Salesforce provides a complete view of customers, including activity history, key contacts, and their communications. You can add custom fields, tabs, email templates, and enhanced reports to capture any business data your team needs.
애자일 CRM: Agile CRM’s contact management system gives a 360-degree view of customer interactions. It works well for 중소기업 sales teams managing under a few thousand contacts. The contact data layout is clean and searchable.
2. 판매 자동화
세일즈포스: Salesforce allows businesses to automate processes through a simple point-and-click interface. You can create approval workflows, auto-assign leads, and trigger follow-ups without code. Increased automation in Salesforce has been shown to boost employee productivity by 30%.
애자일 CRM: Agile CRM features a drag-and-drop interface that allows for easy workflow creation. It automates follow-ups, lead scoring, and data entry tasks. The platform is accessible via web and mobile apps so teams can manage deals remotely.
⚠️ 경고: Agile CRM is fine for basic workflows. For complex, multi-step processes with conditional logic, Salesforce is the stronger choice.
3. 분석 및 보고
세일즈포스: Salesforce’s integration with tools like Tableau enables data-driven decision making with high forecasting accuracy. You can build custom reports for any metric across sales, service, and marketing. Visual analytics dashboards are powerful and customizable.
애자일 CRM: Agile CRM provides standard reports for deals, contacts, and campaigns. Some users report that the reporting tools are awful and poorly configured. For serious data analysis, you may need to export to a separate tool.
4. AI 기능
세일즈포스: Einstein AI, also known as Agentforce, automates tasks and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. The ai agent platform is the most mature in the CRM industry.
애자일 CRM: In 2026, Agile CRM is increasingly leveraging AI agents for lead scoring and predictive analytics. These tools help small business marketing teams prioritize hot leads. But the depth lags behind Salesforce’s Einstein.
✅ 테스트 결과: Salesforce의 AI 도구 are significantly more mature. If groundbreaking ai innovation matters, Salesforce wins this category cleanly.
5. 마케팅 자동화
세일즈포스: Marketing Cloud allows for marketing automation and personalized campaign management. It supports email, social, and mobile campaigns. Popular AppExchange apps like MailChimp let users create email campaigns directly from Salesforce.
애자일 CRM: Agile CRM provides tools that allow users to gauge web engagement and create automated email campaigns. It supports email marketing, multi-channel marketing, A/B testing, and landing pages. Marketing automation features are more advanced than expected at this price point.
6. Customer Service Tools
세일즈포스: Service Cloud provides case management and tools for enhanced customer service support. Salesforce’s capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Higher tiers include 24/7 customer support.
애자일 CRM: Agile CRM offers customer service capabilities, including a helpdesk feature that automates ticketing and customer support. Customer queries can be sorted and assigned to team members. The support is recommended by almost all of its customers.
7. 통합 및 앱
세일즈포스: Salesforce offers one of the largest third-party app marketplaces in the CRM industry — the AppExchange. Launched in 2006, it now has over 5,000 apps. You can connect QuickBooks, Zendesk, MailChimp, SAP, Oracle, and more.
애자일 CRM: Agile CRM allows for integration with third-party software to enhance its functionality. It supports LinkedIn, Google Calendar, Outlook, 자피어, and most popular email tools. The library is smaller than Salesforce’s AppExchange.
⚠️ 경고: If your tech stack includes specialized enterprise tools, check Agile CRM’s integrations list first. Salesforce almost always has a native connector or API design ready via the MuleSoft Anypoint Platform.
8. 영업 파이프라인 관리
세일즈포스: Salesforce’s sales pipeline is fully customizable. You can run multiple pipelines for different products, regions, or industries. Collaborative sales forecasting on higher tiers helps teams predict revenue with high accuracy.
애자일 CRM: Agile CRM provides a visual sales pipeline that allows users to track deals effectively. Drag-and-drop deal management makes the sales process simple. The gamification layer with leaderboards keeps the sales team motivated.
9. 가격 및 비용
Let’s compare the pricing plans side by side. This is the category where the two products diverge most.
| 플랜 등급 | 세일즈포스 | 애자일 CRM |
|---|---|---|
| 무료 | ❌ 무료 플랜 없음 | Loading... |
| 입문자용 | 월 사용자당 25달러(Essentials 플랜) | 월 사용자당 8.99달러 (스타터 플랜) |
| 중위권 | 월 75달러/사용자 (전문가용) | 월 29.99달러(일반 요금제)/사용자 |
| 최상위 | 월 사용자당 150달러 (엔터프라이즈) | 월 사용자당 47.99달러(엔터프라이즈) |
세일즈포스: The Essentials tier starts at $25 per user per month, billed annually. Higher tiers offer collaborative forecasting and 24/7 customer support. The pricing structure can be complex — businesses may need to request quotes for some products.
애자일 CRM: Agile CRM has three paid plans priced at $8.99, $29.99, and $47.99 per user per month. The free plan covers 10 users. For price alone, Agile CRM wins clearly — it saves money for small businesses while offering similar core features.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| A free CRM for a small business | 애자일 CRM | Free version for 10 users |
| Best CRM for enterprise scale | 세일즈포스 | #1 CRM by IDC for 20+ years |
| Advanced ai agent automation | 세일즈포스 | 아인슈타인 AI + 에이전트포스 |
| Sales gamification & leaderboards | 애자일 CRM | Built-in for sales teams |
| 5,000+ apps to integrate | 세일즈포스 | Largest AppExchange in industry |
| All in one crm for SMBs | 애자일 CRM | Sales, marketing & service together |
| Deep reporting and analytics | 세일즈포스 | Tableau-powered visual analytics |
💰 예산
Agile CRM wins on price. Its free version covers up to 10 users, and paid plans start at $8.99/user/month. Salesforce starts at $25/user, billed annually, and costs escalate fast with add ons and customization.
🔌 사용 중인 기술 스택
If your business relies on specialized tools, Salesforce is the safer bet. Its AppExchange covers 5,000+ apps including QuickBooks. Agile CRM works with common tools but has a smaller integration library.
📈 귀사의 영업 프로세스
For complex, multi-stage sales process flows, Salesforce gives you the customization options you need. For straightforward pipelines with a small sales team, Agile CRM’s visual sales pipeline is more than enough.
🎓 귀하의 경험 수준
Agile CRM offers easy setup with no upfront fee. Most teams are up in hours. Salesforce has a steeper learning curve but offers extensive training through Trailhead, its free learning platform.
🆓 무료 체험 및 데모
두 플랫폼 모두 구매 전 체험판을 제공합니다. Agile CRM의 무료 플랜은 최대 10명의 사용자에게 기한 없이 제공됩니다. Salesforce는 유료 플랜에 대해 30일 무료 체험판을 제공합니다.
🛟 지원 옵션
Salesforce provides 24/7 customer support on higher tiers. Agile CRM is often praised for friendly support, but bug fixes can take up to 2 weeks. For mission-critical service, Salesforce is more reliable in person.
전환 가이드
이미 이러한 도구 중 하나를 사용하고 계신가요? 전환 시 예상되는 사항은 다음과 같습니다.
🔄 Salesforce에서 Agile CRM으로 전환하시나요?
✅ 얻게 될 이점:
- A free version that covers up to 10 users immediately
- 리더보드와 배지를 활용한 판매 게임화 기능 내장
- Significantly lower monthly costs and no setup fee
❌ 잃게 될 것:
- Einstein AI 및 Agentforce AI 에이전트 기능
- Access to 5,000+ AppExchange apps and integration templates
- Tableau-powered reporting and sales forecasting depth
📋 전환 방법:
- Export your Salesforce account, contacts, and deals as a CSV
- Create your Agile CRM account and set up your sales pipeline
- Import the CSV file and reconnect mail, calendar, and LinkedIn
🔄 애자일 CRM에서 Salesforce로 전환하시나요?
✅ 얻게 될 이점:
- 지능형 자동화를 위한 Einstein AI 및 Agentforce
- Access to 5,000+ pre-built integration apps via AppExchange
- Top-tier reporting and sales forecasting tools
❌ 잃게 될 것:
- The free version — Salesforce has no permanent free tier
- 판매 게임화 기능 내장
- The simple, fast all in one crm setup experience
📋 전환 방법:
- Export your contacts, customer data, and deals from Agile CRM
- Salesforce 30일 무료 평가판을 시작하고 조직을 구성하세요.
- Use the Data Import Wizard and connect your apps from AppExchange
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 애자일 CRM |
| 🤖 AI Agent & Automation | 세일즈포스 |
| 📊 보고 및 분석 | 세일즈포스 |
| 🔌 Apps & Integrations | 세일즈포스 |
| 🎯 영업 자동화 | 세일즈포스 |
| 🎮 영업 게임화 | 애자일 CRM |
| 👶 사용 편의성 | 애자일 CRM |
| 🚀 Scalability & Enterprise | 세일즈포스 |
| 🏆 종합 우승 | 세일즈포스 |
🏆 우승: 세일즈포스
세일즈포스가 8개 부문 중 5개 부문에서 수상했습니다.
다음과 같은 경우에 가장 적합합니다: enterprise sales, AI-powered customer relationship management, growing companies needing the best crm
Salesforce와 Agile CRM은 매우 다른 팀을 위해 설계되었습니다.
Salesforce is the best crm in the world for a reason. It scales from a 5-person team to a global enterprise.
Agile CRM is excellent for small businesses on a tight budget. Its free version and all in one crm design are hard to beat at this price.
If you need a powerful ai agent, deep integration apps, and advanced analytics, Salesforce is the clear winner.
Now, go build that pipeline!
Salesforce와 비교했을 때 더 많은 정보
Here’s how Salesforce stacks up against other crm solutions:
Salesforce가 다음 분야에서 우위를 점했습니다: advanced ai agent, enterprise scalability, AppExchange depth
HubSpot이 다음 분야에서 우위를 차지했습니다: 무료 CRM 등급, 간편한 설정, 내장 마케팅 도구
Salesforce가 다음 분야에서 우위를 점했습니다: market leadership, AI capabilities, integration apps library
Zoho CRM이 다음 항목에서 우위를 차지했습니다: lower pricing, free plan availability, broader software suite
Salesforce가 다음 분야에서 우위를 점했습니다: 완벽한 CRM 제품군, AI 자동화, 엔터프라이즈 기능
파이프드라이브 승리 항목: 단순성, 시각적 파이프라인 설계, 낮은 초기 가격
Salesforce가 다음 분야에서 우위를 점했습니다: scalability, app library size, advanced analytics
Freshsales가 다음 부문에서 승리했습니다: 무료 플랜, 전화 및 이메일 기능 내장, 빠른 온보딩
애자일 CRM 비교
Here’s how Agile CRM stacks up against other CRM tools and platforms:
애자일 CRM이 우위를 점하는 이유: free version, simple pricing, ease of search and setup
고하이레벨 승리 항목: 에이전시 기능, 화이트 라벨 기능, 퍼널 빌더
애자일 CRM vs 킵
애자일 CRM이 우위를 점하는 이유: free plan, lower entry price, gamification for sales
Keap은 계속해서 승리합니다: mature email marketing automation, ecommerce features, better deliverability
애자일 CRM이 우위를 점하는 이유: free plan, built-in helpdesk, all in one CRM simplicity
액티브캠페인 승리 항목: 이메일 자동화 심층 분석, 전달률, 세분화
애자일 CRM이 우위를 점하는 이유: 내장 전화 기능, 판매 게임화, 저가형 요금제
HubSpot이 다음 분야에서 우위를 차지했습니다: brand recognition, free tools depth, marketing app library
애자일 CRM이 우위를 점하는 이유: full CRM features, contact management, helpdesk and service tools
클릭퍼널즈 승리 항목: funnel building, landing pages templates, upsell sequences
애자일 CRM이 우위를 점하는 이유: automation features, free plan, helpdesk for customer service
사람들 승리 항목: modern UI, LinkedIn enrichment, relationship intelligence
애자일 CRM vs 곧
애자일 CRM이 우위를 점하는 이유: full CRM capabilities, contact management, free version
즉시 승리하는 경우: 콜드 이메일 volume, deliverability, warmup tools
애자일 CRM vs 클릭업
애자일 CRM이 우위를 점하는 이유: CRM 전용 기능, 내장 전화 기능, 마케팅 자동화
ClickUp이 다음 분야에서 우위를 점했습니다: project management depth, free plan generosity, team collaboration
애자일 CRM이 우위를 점하는 이유: 내장형 마케팅 및 서비스 기능, 전화 통신, 무료 CRM 플랜
월요일 CRM 주요 성과: 시각적 워크플로우 디자인, 팀 협업, 더욱 깔끔한 UI
애자일 CRM이 우위를 점하는 이유: marketing automation, gamification, all in one CRM scope
캡슐 CRM 승리 항목: 간결함, 깔끔한 인터페이스, 향상된 모바일 경험
애자일 CRM이 우위를 점하는 이유: 무료 플랜, 판매 게임화, 내장형 헬프데스크
Insightly는 다음 항목에서 우위를 점합니다: 프로젝트 관리 통합, Google Workspace 심층 분석
애자일 CRM이 우위를 점하는 이유: gamification, all in one pricing, free plan scope
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: UI 디자인, AI 기반 리드 스코어링, 이메일 전달률
애자일 CRM이 우위를 점하는 이유: CRM 기능, 영업 도구, 무료 플랜 이용 가능 여부
Zendesk가 다음 분야에서 우위를 차지했습니다: 고객 지원 심층 분석, 티켓 관리, 엔터프라이즈 서비스 도구
자주 묻는 질문
Salesforce는 중소기업에 가치가 있을까요?
Salesforce is often overkill for very small business teams. It starts at $25/user/month, billed annually. For smaller businesses under 10 users, Agile CRM’s free version is a smarter first step.
Agile CRM은 정말 무료인가요?
Yes. Agile CRM offers a genuinely free version for up to 10 users. It includes contact management, deals, and tasks with no credit card and no setup fee.
How does Salesforce CRM compare to Agile CRM for marketing automation?
Marketing Cloud handles enterprise-scale campaigns. Agile CRM’s built-in marketing automation covers email marketing, landing pages, A/B testing, and web engagement — plenty for small business marketing teams.
What is the best CRM for a sales team under 10 people?
Agile CRM is typically the best bet for sales teams of 10 or fewer. The free plan covers full contact management, deals, and customer queries with great support and quick setup.
Salesforce와 Agile CRM 중 어떤 CRM이 전반적으로 더 우세할까요?
Salesforce wins. It leads in ai agent automation, integrations, reporting, and enterprise scalability. Agile CRM wins on price, gamification, and ease of use. Pick by budget and business size.
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