⚡ 簡単な評価:
- 価格: フレッシュセール CRM starts at $9/user/month. Salesmate starts at $23/user/month.
- 最適な用途: Freshsales for teams that want Freddy AI scoring and built-in phone. Salesmate for teams that need deep customization and 700+ integrations.
- 主な違い： Freshsales is one piece of the Freshworks suite. Salesmate is a standalone CRM built to bend around your sales process.
- 私たちのおすすめ： Freshsales CRM for most small and medium sized businesses, because you get AI scoring and multichannel calling at a lower entry price.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs less than half of what Salesmate charges to start.
But price is the smallest difference between these two.
One is built as part of a bigger suite. The other is built to be reshaped.
That single choice changes how your sales teams will work every day.
概要
This Freshsales CRM vs Salesmate comparison covers pricing, features, オートメーション、そして使いやすさ。
We also break down which sales team each platform actually fits.
私たちの 作家 spent hands-on time inside Salesmate directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
Every price below is checked against each vendor’s current published rates.
Freshsales CRM とは何ですか?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks lineup.
The software centralizes customer data and keeps a full history of every touchpoint.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside one unified 受信トレイ.
Freshworks says over 67,000 customers worldwide use its products.
🏆 受賞：Freshsales CRM
Freddy AI ranks your hottest leads before you open the app. Calling, email, and chat run from one screen. The 21-day free trial covers every tier.
Freshsales CRM の価格設定
Three paid tiers, priced per user. Here is the breakdown.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | Small teams starting their first CRM |
| プロ | 1ユーザーあたり月額39ドル | Growing teams that need sales sequences |
| 企業 | 1ユーザーあたり月額59ドル | Larger teams needing custom reports and 監査 ログ |
Pricing verified September 2026.
無料トライアル: 21 days on every tier, with no credit card required to create a new account.
返金保証: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 注記： Freshsales pricing has fallen sharply over the years and now sits two to three times lower than earlier rates. There is also a free tier for up to 3 users with most core features included.
⚠️ Pricing conflict disclosed: Our research notes list the entry plan at $11/user/month and Enterprise at $71/user/month. Our verified CSV records $9 and $59. We use the CSV figures throughout this article. Check the Freshsales website before you buy, since regional pricing and paid add ons can shift the total.
Freshsales CRMの主なメリット
Here is what makes this crm software worth a look:
- Freddy AI scoring: Ranks leads by behavior and profile, which lifts conversion rates. It also predicts deal risk and recommends the next move.
- 360度顧客ビュー： One timeline shows every call, email, and note. You stop hunting across tabs for context.
- 視覚的なパイプライン管理: Kanban boards let you track deals and spot bottlenecks fast.
- オムニチャネルリーチ： Email, phone, WhatsApp 仕事, Facebook Messenger, and LINE all connect to the same record.
- Suite integration: It links tightly with other Freshworks products such as Freshdesk and Freshmarketer for marketing automation.
- Mobile app with offline access: iOS and Android apps log calls and hold data when the connection drops.
- Support on every plan: 24/5 phone, chat, and email help, not just on the top tier.
私たちのチームが気づいたこと
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks website, and user reviews. Reviewers on Capterra and G2 rate it around 4.5/5, while the most common complaint is cluttered navigation and pages that take longer than a few seconds to load in the browser.
Freshsales CRMのメリットとデメリット
✅ メリット
- Growth plan starts at $9/user/month, cheaper than Salesmate’s entry tier
- Freddy AIは、見込み客を評価し、取引リスクを予測し、次に取るべき最適な行動を提案します。
- 21-day free trial on every pricing tier
- Built-in phone, email, chat, and SMS inside one unified inbox
- Connects tightly with other Freshworks products like Freshdesk and Freshmarketer
❌ デメリット
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than established competitors
- HubSpotにある一部の機能が欠けており、 セールスフォース
- Native connectors outside the Freshworks suite are limited
Salesmate とは何ですか?
Salesmate CRM is a cloud-based platform for sales, marketing, and support.
It replaces several disconnected systems, so teams save time and save money.
Contact and Deal Intelligence pulls emails, calls, and notes into one view of customer interactions.
Sandy AI drafts emails, summarizes calls, and qualifies leads.
The whole platform is customizable, so you can shape it around your sales process.
Startups, Fortune 500 accounts, SaaS firms, healthcare, and more than one 不動産 company all use it.
Runner Up: Salesmate
Bend the pipeline, fields, and automation around how you already sell. Over 700 apps connect, including Google Apps and Microsoft Apps. Fifteen days free, no card.
セールスメイト価格設定
Salesmate runs tiered plans priced per user. Here is what each one costs.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 基本 | 1ユーザーあたり月額23ドル | Small teams running a single pipeline |
| プロ | 1ユーザーあたり月額39ドル | Teams that need automation journeys and sales forecasting |
| 仕事 | 1ユーザーあたり月額63ドル | カスタムワークフローのニーズを持つ大企業 |
Pricing verified September 2026.
無料トライアル: 15 days, with no credit card asked for at signup.
返金保証: No published refund window. Salesmate runs a Black Friday promotion with 10% off annual plans, so timing your purchase can save money.
📌 注記： An Enterprise tier sits above Business with custom pricing. Built-in calling is included, but call minutes and phone numbers are billed as add ons on top of your seat cost.
⚠️ 警告： Some users report that Salesmate can delete leads when a payment is missed. Keep an export of your customer data on file and set a billing reminder before your renewal date.
Salesmateの主なメリット
Here is where Salesmate’s platform earns its seat price:
- 700以上の連携機能： ザピエール integrations, Google Apps, Microsoft Apps, and Slack all connect. Working inside Gmail is a huge plus for reps who live in their inbox.
- サンディAI： Handles admin work like drafting emails and summarizing calls, so reps get back to selling.
- 自動化への道のり： Multi-channel drip campaigns and follow ups run without anyone chasing them.
- 会議スケジューラー: Prospects book meetings online, which kills the back-and-forth email thread.
- Automatic data entry: Contacts get enriched and every message is logged, with email tracking built in.
- 内蔵通話機能: Call recording and voicemail drops sit inside the same screen as your deals.
- チームコラボレーション: Tag teammates, share notes, and keep the full communication history attached to the record.
The homepage shows how the pipeline view is laid out before you sign up.
私たちのチームが気づいたこと
Our writer created a new account on Salesmate and worked through pipeline setup, email templates, and the mobile app. Here is what stood out from that hands-on time:
Salesmateの長所と短所
✅ メリット
- Over 700 app integrations, far more than Freshsales offers
- Customer service is frequently praised as fast and helpful
- Fully customizable to match unusual sales processes
- Meeting scheduler and web forms are included, not paid extras
❌ デメリット
- メールテンプレートエディターと自動化プロセスで報告されたバグ
- Weaker than dedicated tools for marketing automation
- Entry price is more than double the Freshsales Growth plan
- 支払いが滞った後にリードが削除されたという報告
機能比較
Both tools cover the CRM basics. The gaps show up in how each one handles AI, integrations, and 報告.
Here are ten areas that decide which platform fits your team.
| 特徴 | フレッシュセールス CRM | セールスメイト |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1ユーザーあたり月額23ドル |
| 無料トライアル | 21日間 | 15日間、カードなし |
| 人工知能 アシスタント | ✅ フレディAI | ✅ サンディAI |
| 通話機能内蔵 | ✅ | ✅ |
| 会議スケジューラー | ❌ | ✅ |
| 統合 | ~385 | 700+ |
| ウェブフォーム | ✅ | ✅ |
| マーケティングオートメーション | ✅ Freshmarketer経由 | ⚠️ 基本 |
| Support Hours | 24/5 all plans | Business hours |
| 最適な用途 | 予算を重視する営業チーム | Custom sales processes |
1. AIアシスタント
フレッシュセールス CRM: Freddy AI acts as a co-pilot across the whole app. It scores leads, predicts which deals are at risk, and recommends the next best action to close them. That last part is the difference between a dashboard and an assistant.
セールスメイト: Sandy AI focuses on admin work instead of prediction. It drafts emails, summarizes calls, and qualifies incoming leads. Chatbots handle the first reply on your website so nobody sits waiting for a human.
2. Lead Scoring and Deal Tracking
フレッシュセールス CRM: Scoring runs on behavior and profile signals, which lifts conversion rates for teams working a long list. Visual sales pipelines built on Kanban boards make it easy to track deals and spot where they stall.
セールスメイト: Deal management leans on a visual sales pipeline you can restructure completely. Pipeline management is the strongest part of the product, since every stage, field, and rule bends to your own sales process.
3. Contact and Company Records
フレッシュセールス CRM: Every contact gets a 360-degree view with a full timeline of customer interactions. Calls, emails, and chats stay attached to one record, so nobody re-asks a 質問 the account already answered.
セールスメイト: Contact and Deal Intelligence rolls emails, calls, and notes into one profile. You can also track companies separately from contacts, which helps when several people at one business touch the same deal.
4. Email Tracking and Templates
フレッシュセールス CRM: You can send personalized bulk emails and monitor what happens to each one. Email tracking pairs with one-click phone and event tracking, so sales activities land in the record without manual logging.
セールスメイト: Templates work inside Gmail, which suits reps who refuse to leave their inbox. The template editor is also where bug reports cluster, so test your key templates during the trial.
⚠️ 警告： Some users report bugs in the Salesmate email template editor and automation journeys that slow down daily work. Build one full campaign before you commit to an annual plan.
5. Automation, Sequences, and Scheduling
フレッシュセールス CRM: Sales sequences automate repetitive tasks so reps spend more of the day on human conversations. Task management is functional rather than deep, and there is no native meeting scheduler.
セールスメイト: Automation journeys run multi-channel drip campaigns and follow ups on their own. The meeting scheduler lets prospects book meetings straight from a link, which removes a whole email thread per deal.
6. Web Forms and Lead Capture
フレッシュセールス CRM: Web forms drop onto your site and push new leads straight into the pipeline. Collected customer data then feeds personalized marketing campaigns through Freshmarketer.
セールスメイト: You can create personalized forms, embed them on a website, or share them as a standalone link. Submissions enrich contacts automatically, which cuts data entry to near zero.
7. 統合とマーケットプレイス
フレッシュセールス CRM: The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products is tight, but native connectors to outside systems are thinner than rivals offer.
セールスメイト: Over 700 other apps connect, including Google Apps, Microsoft Apps, Slack, and Zapier integrations. This is the clearest advantage on the Salesmate side for anyone with an existing stack.
8. Reporting and Sales Forecasting
フレッシュセールス CRM: You get around a dozen predefined sales reports, all fully customizable. AI insights track team performance and forecast revenue, and smart agents surface what needs attention first.
セールスメイト: Reporting and dashboards turn raw analytics into actionable insights on sales performance. Sales forecasting sits on the Pro tier and above, not on Basic.
9. Support, Collaboration, and Omnichannel
フレッシュセールス CRM: Support runs 24/5 by phone, chat, and email on every plan. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE, and Freshdesk OMNI extends the same record into service tickets.
セールスメイト: Reviewers single out the support team as quick and genuinely helpful. Inside the product, you can tag teammates, share notes, and keep the full communication history in one place.
10. 価格設定とコスト
Side-by-side seat costs, straight from each vendor’s published rates.
| ティア | フレッシュセールス CRM | セールスメイト |
|---|---|---|
| エントリ | 成長 — 月額9ドル/ユーザー | ベーシックプラン — 月額23ドル/ユーザー |
| 中 | プロ版 — 月額39ドル/ユーザー | プロ版 — 月額39ドル/ユーザー |
| トップ | エンタープライズ版 — 月額59ドル/ユーザー | ビジネスプラン — ユーザー1人あたり月額63ドル |
| 無料トライアル | 21日間 | 15日間 |
フレッシュセールス CRM: At $9 per seat, the Growth plan is excellent value for a five-person team. The mid tier matches Salesmate exactly at $39, and the top tier lands $4 cheaper.
セールスメイト: Basic costs $14 more per seat than the Freshsales entry plan. For a ten-person team that is $1,680 extra per year, so the customization has to earn its keep.
💡 プロのヒント: Both offer a free trial with no credit card required, and the trial windows barely overlap. Start Freshsales on day one and Salesmate on day seven, then compare the same live deals in both.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| Lowest seat cost | フレッシュセールス CRM | $14 cheaper per user monthly |
| The widest integration list | セールスメイト | 700+ apps versus roughly 385 |
| AI that suggests next steps | フレッシュセールス CRM | Freddy AIが取引リスクを予測 |
| A pipeline shaped to your process | セールスメイト | Every stage and field is editable |
| Marketing automation in-house | フレッシュセールス CRM | Freshmarketer plugs straight in |
| Prospects booking their own calls | セールスメイト | Native meeting scheduler |
| Support outside office hours | フレッシュセールス CRM | 24/5 on every plan |
💰 あなたの予算
Freshsales starts at $9 per seat against $23 for Salesmate. At the mid tier both charge $39, so the gap only matters if you stay on entry plans.
🔌 あなたの技術スタック
Already running Freshdesk or Freshmarketer? Freshsales wins by default. If your stack is scattered across other apps, Salesmate’s 700+ connectors give you various options without custom work.
📝 販売プロセス
A standard lead-to-close flow runs fine on Freshsales out of the box. An unusual multi-stage process with odd handoffs is where Salesmate’s customization pays for itself.
🎓 あなたの経験レベル
Freshsales has an intuitive interface that is quick to learn, though navigation gets cluttered as you add modules. Plan a session to train users on either tool before you migrate live deals.
🆓 無料トライアルとデモ
Freshsales gives you 21 days across every tier. Salesmate gives 15 days with no card, which is enough to test one full campaign end to end.
🛟 サポートオプション
Freshsales answers 24/5 by phone, chat, and email on all plans. Salesmate keeps business hours, but reviewers cite its speed and personal help as the main reason they stay.
🔒 Your Data and 安全
Reports of Salesmate deleting leads after a missed payment are a security and continuity concern worth weighing. Export your records monthly on either platform, and respond to billing alerts the day they arrive.
切り替えガイド
Already committed to one? Here is what changes if you move.
🔄 Freshsales CRMからSalesmateに切り替えますか？
✅ 得られるもの：
- Roughly double the integration count, including deeper Zapier coverage
- A native meeting scheduler so prospects book their own calls
- Pipelines, fields, and journeys you can rebuild from scratch
❌ 失うもの：
- Freddy AI deal-risk prediction and next-best-action prompts
- The $9 entry price and 24/5 support on every plan
- Direct links to Freshdesk, Freshmarketer, and the wider Freshworks suite
📋切り替え方法：
- Export contacts, companies, and open deals from Freshsales as CSV
- Start the 15-day Salesmate trial and rebuild your pipeline stages first
- Import records, reconnect Google Apps, then rebuild sequences as journeys
🔄 SalesmateからFreshsales CRMに切り替えますか？
✅ 得られるもの：
- A far lower seat cost on the entry plan
- Freddy AI scoring plus revenue forecasting in the same view
- WhatsApp Business, Facebook Messenger, and LINE on the customer timeline
❌ 失うもの：
- Around 315 integrations you may currently rely on
- The meeting scheduler and its self-serve booking links
- Deep field-level customization of the sales process
📋切り替え方法：
- Export contacts, deals, and email templates out of Salesmate
- Create a new account on the 21-day Freshsales trial
- Import your data, map custom fields, then switch on Freddy AI scoring
私たちのレビューで取り上げられなかったこと
This comparison focused on small and mid-market sales teams. We did not evaluate enterprise SSO, custom API builds, or bulk seat licensing on either platform. Our notes reflect the September 2026 versions, and both vendors ship changes often. If you manage 100+ sales reps, or you need heavy marketing automation, your priorities will sit outside what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 🤖 AI機能 | フレッシュセールス CRM |
| 🔌 連携機能 | セールスメイト |
| 🎯 カスタマイズ | セールスメイト |
| 📊 報道 | フレッシュセールス CRM |
| 🛟 Support Coverage | フレッシュセールス CRM |
| 📣 マーケティングオートメーション | フレッシュセールス CRM |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
最適な用途: budget-conscious sales teams, Freshworks users, and anyone who wants AI scoring without a premium tier
These two products are aimed at the same buyer but built on different bets. Freshsales bets that you want AI and channels bundled in at a low price. Salesmate bets that you want a blank canvas.
Salesmate is the better tool if your process is genuinely unusual and your stack is wide. Its integration count and field-level control are real advantages, and the support team backs it up.
For most teams, though, Freshsales CRM closes more deals per dollar. Freddy AI, built-in calling, and 24/5 help at $9 a seat is a package Salesmate cannot match at $23. After extensive research across both platforms, that gap is what decided it.
Pick the one that fits how your team already works. That is how you build lasting customer relationships instead of fighting your own software.
Freshsales CRMの比較
If you want alternative options before deciding, here is how it holds up against three rivals.
Freshsales CRMが優れている点： a $9 entry seat against HubSpot’s steep jump past the free tier, Freddy AI scoring included at every level, and 24/5 phone support without an add-on contract
HubSpotが優れている点： a much larger app marketplace, far deeper content and marketing tooling, and free training that shortens onboarding for new hires
Freshsales CRMが優れている点： built-in phone, chat, and SMS in one inbox, AI deal-risk prediction パイプドライブ charges extra for, and native ties to Freshdesk for support tickets
Pipedriveが勝利した点： a lighter interface that avoids the clutter complaint, faster day-one setup, and a longer track record with tiny sales teams
Freshsales CRMが優れている点： price that 中小企業 can actually sign off on, an interface staff learn without a consultant, and 21 days of full-feature trial access
Salesforceが優れている点： depth of customization at enterprise scale, a partner network for complex builds, and reporting that handles very large data sets
Salesmateの比較
Salesmate sits in a crowded field. These three matchups come up most often.
Salesmateが勝利した点： built-in calling with recording and voicemail drops, a native meeting scheduler, and automation journeys designed around deals rather than generic boards
月曜日のCRMの勝利点： a friendlier visual editor, better cross-department project work, and a cheaper seat for teams that only need light pipeline tracking
Salesmateが勝利した点： a wider integration list, cleaner deal-stage customization, and pricing that scales more gently as headcount grows
キープ 勝利したタイトル： stronger email and campaign automation, built-in invoicing and payments, and a done-for-you onboarding service
Salesmateが勝利した点： AI admin help through Sandy, a faster path from signup to a working pipeline, and better productivity tooling for reps who live in Gmail
Insightlyが勝利した点： project delivery tracking after the deal closes, tighter relationship mapping between accounts, and a more predictable upgrade path
よくある質問
FreshsalesはCRMですか？
Yes. It is a cloud-based customer relationship management platform from Freshworks, launched in 2016 to manage sales, marketing, and customer interactions in one place.
Freshworksは優れたCRMですか？
Reviewers on Capterra and G2 average around 4.5 out of 5. The common praise is value for money. The common complaint is cluttered navigation and slow page loads.
Salesmateは何に使われるのですか？
It handles sales, marketing, and support on one platform. Teams use it to manage pipelines, automate follow-ups, book meetings, and log every call and email automatically.
Freshsalesの無料プランで許可されている最大ユーザー数は何人ですか？
Up to three users, with most core features included. Beyond three seats you move to the Growth plan at $9 per user per month.
CRMプログラムの費用はいくらですか？
Entry plans in this category run roughly $9 to $25 per user monthly. Mid tiers land near $39. Top tiers reach $59 to $63 per seat.
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