ManyChat Review: Best Chat Automation Tool in 2026?

¿Tiene dificultades para gestionar las conversaciones con los clientes y optimizar el marketing en múltiples canales?

Responder manualmente a cada consulta consume mucho tiempo y es ineficiente.

ManyChat le permite automatizar las interacciones con los clientes, capturar clientes potenciales y nutrir las relaciones, todo desde una plataforma centralizada.

In this review, we’ll delve deep into ManyChat’s features, pricing, pros, & cons to help you hacer una decisión informada.

ManyChat

Ready to save time & boost your marketing with live customer conversation? Millions of businesses use ManyChat to connect with customers. Explore it today!

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¿Qué es ManyChat?

ManyChat es como un ayudante súper inteligente para ti negocio.

Le permite tener conversaciones con clientes en vivo y usar un bot ManyChat para hablar con personas en plataformas como Facebook Messenger e Instagram.

Piense en ello como su equipo de atención al cliente disponible las 24 horas, los 7 días de la semana, listo para responder preguntas, tomar pedidos e incluso concertar citas.

Además, te ayuda a crear una base de datos de clientes para que puedas conocer mejor a tu audiencia.

Y si las cosas se complican, siempre puedes conectarte con tus agentes de chat en vivo para hacerse cargo de la conversación.

It’s all about making it easy for you to talk to your customers and grow your negocio.

¿Quién creó ManyChat?

ManyChat fue iniciado por Mikael Yang y su equipo en 2015.

Vieron lo popular que se estaba volviendo Facebook Messenger y pensaron: "¿No sería genial si las empresas pudieran usar esto para hablar con sus clientes?"

Entonces, crearon ManyChat para ayudar a las empresas a conectarse con personas en plataformas como Facebook Messenger y mensajes directos de Instagram.

Su objetivo era facilitar a las empresas chatear con los clientes y obtener suscriptores. datos, e incluso utiliza cosas como etiquetas de clientes para realizar un seguimiento de quién es quién.

También querían dar control a las empresas, por lo que agregaron funciones como la capacidad de pausar automatización y dejar que una persona real tome el control de la conversación.

Principales beneficios de ManyChat

• Generación fácil de clientes potenciales: ManyChat facilita la recopilación de información de contacto y convierte a los visitantes del sitio web en clientes potenciales.
• Poderoso Chatbot Plataforma: Cree chatbots interactivos que puedan responder preguntas frecuentes, calificar clientes potenciales e incluso procesar pagos.
• Interacción automatizada con el cliente: Utilice ManyChat para enviar mensajes específicos, seguimientos y promociones a su audiencia.
• Automatización de comentarios: Interactúa con tu redes sociales seguidores respondiendo automáticamente a comentarios y mensajes.
• Flujo visual Constructor: Cree flujos de chatbot complejos sin necesidad de codificación utilizando una interfaz de arrastrar y soltar.
• IA de ManyChat: Aproveche la IA para comprender la intención del cliente y brindar respuestas personalizadas.
• Cuenta gratuita con herramientas básicas de crecimiento: Comience a utilizar ManyChat de forma gratuita y acceda a funciones esenciales para hacer crecer su negocio.
• Planes escalables con herramientas de crecimiento avanzadas: Actualice a planes pagos para desbloquear funciones e integraciones más potentes.
• Sin límite en la cantidad de contactos: Almacena contactos ilimitados en tu cuenta ManyChat, independientemente de tu plan.
• Soporte para múltiples canales: Conéctese con los clientes en varias plataformas, incluidos Facebook Messenger, Instagram y SMS.
• Análisis completo: Realice un seguimiento del rendimiento de su chatbot y obtenga información valiosa sobre su audiencia.
• Gran comunidad y recursos: Acceda a una gran cantidad de tutoriales, guías y soporte de la comunidad ManyChat.

Mejores características

ManyChat is a powerful tool that helps businesses talk to their customers on redes sociales.

Instead of waiting for a person to reply, it uses smart technology to talk back instantly.

It is a real game-changer for anyone who wants to sell things or grow their audience.

At first, you might think it is just for robots, but it actually helps make brands feel more human.

It is fairly easy for new users to sign up and get started.

ManyChat helps you turn a simple comment into a real conversation that can lead to a sale.

1. Mensajería multicanal

ManyChat works where your customers already hang out.

You can talk to people on Instagram DM, Facebook Messenger, and WhatsApp all from one place.

Incluso funciona con TikTok and Telegram.

This means you don’t have to jump between five different apps to check your messages.

It helps you keep all your contact data organized.

Whether someone sends an Instagram handle or a pregunta on Facebook, you will see it in ManyChat.

2. Chatbots interactivos

The platform uses a flow builder assistant to help you create automated chats.

You can set it up to automatically reply when someone mentions you in Instagram stories or comments on a post.

This keeps the conversation going 24/7.

It is great for sales leads because the bot can ask questions and find out what the customer needs.

You can use one-time notifications to send updates to people who want to hear from you again.

3. Adquisición del chat en vivo

Even though robots are helpful, sometimes a real person needs to step in.

ManyChat lets team members take over a chat at any time.

If a customer has a hard question, a human can jump in and finish the talk.

This is perfect for closing a big deal or helping a frustrated fan.

You can pause the automation so the bot doesn’t get in the way.

It makes sure your users always get the best help possible.

4. Integraciones potentes

ManyChat plays well with other tools you already use.

It has direct integration with apps like Google Sheets, Mailchimp, and Shopify.

This allows you to send contact data directly to your email list or a spreadsheet.

You can even connect it to Zapier to link with thousands of other apps.

These connections help you segment your contacts based on what they do in the chat.

It makes your whole business run much smoother.

5. Plantillas y flujos

You don’t have to be a designer to make a great chat.

ManyChat offers many ready-to-use templates for different businesses.

You can find templates for bienes raíces, beauty shops, or online courses.

These pre-made “flows” tell the bot exactly what to say.

You can also use custom fields to remember special details about each person, like their favorite color or city.

It makes the chat feel like it was written just for them.

6. SMS Marketing

Sometimes a texto message is the best way to get attention.

You can collect phone numbers in a chat and then send a text más tarde.

This is great for sending a coupon or a reminder about a sale.

Most people read their texts very quickly, so it is a fast way to get results.

You can even combine SMS with your Instagram DMs to create a complete marketing plan.

It helps you reach people even when they aren’t on social media.

7. Popular Agency Partners

If you don’t want to build the bots yourself, there are experts who can help.

ManyChat has a big network of agency partners.

These are professional team members from other companies who know exactly how to make ManyChat work for you.

They can build complex systems that find sales leads and grow your brand.

This is a great choice for larger businesses that want to go fast and don’t have time to learn the tech.

8. AI Assistant

The new AI features make ManyChat even smarter.

It includes a text improver that helps you write better messages.

The AI can also understand what a customer wants, even if they don’t use the exact keyword you set up.

It can answer questions using a Knowledge Base you create from your own website.

This means the bot can explain your products just like a real employee would.

It can even handle paid messages to help you find more customers.

9. Programa de afiliados

If you love ManyChat, you can get paid to tell others about it.

They have an affiliate program where you earn money for every person who signs up for ManyChat Pro through your link.

It is a great way for creators to make extra cash.

You get tools and banners to help you share the word.

It shows that ManyChat cares about its community and wants everyone to grow together.

Precios

Pros y contras

Comprender las fortalezas y debilidades de cualquier herramienta es crucial antes de tomar una decisión.

Let’s weigh the pros and cons of ManyChat to help you decide if it’s the right fit for your business.

Alternatives to Manychat

Experiencia personal con ManyChat

My team and I dove headfirst into ManyChat to tackle our customer service woes.

We were drowning in messages and struggling to keep up.

ManyChat was our lifeline.

Así es como lo usamos para cambiar las cosas:

• Creó un chatbot para responder preguntas frecuentes: Esto liberó a nuestro equipo para centrarse en cuestiones más complejas.
• Configurar mensajes de bienvenida automatizados: Hizo que los nuevos suscriptores se sintieran instantáneamente valorado.
• Etiquetas utilizadas para segmentar nuestra audiencia: Envió mensajes específicos a las personas adecuadas.
• Realizó un concurso para impulsar la participación: ¡Aumentamos nuestra lista de suscriptores y nos divertimos mucho!
• Integrado con nuestro CRM: Mantenemos todos los datos de nuestros clientes en un solo lugar.

Los resultados fueron impresionantes.

We saw a significant decrease in response times, happier customers, and even a boost in ventas.

ManyChat has made us more efficient and has helped us make stronger relationships with our audience.

Reflexiones finales

ManyChat es una herramienta poderosa que puede transformar la forma en que interactúas con tus clientes.

It streamlines communication, automates tasks, and helps you grow your business.

While it has a learning curve and some limitations, the benefits outweigh the drawbacks.

Si buscas ahorrar tiempo, aumentar la participación y brindar un servicio al cliente de primer nivel, prueba ManyChat.

El plan gratuito es un excelente punto de partida y siempre puedes actualizarlo a medida que tu negocio crece.

No pierdas la oportunidad de conectarte con tu audiencia de una manera completamente nueva.

Preguntas frecuentes

More Facts about ManyChat

• Many ways to chat: You can build bots for Instagram, Facebook, WhatsApp, Telegram, and SMS all in one place.
• No coding needed: You don’t need to be a computer expert to use it. You just drag and drop blocks to create conversations.
• Free to start: There is a Free plan for up to 1,000 contacts, though it only comes with basic tools.
• Pro plan pricing: The paid plan starts at $15 a month. The price goes up as you get more followers, like $25 for 1,000 people or $45 for 5,000 people.
• High open rates: People read these messages much more often than emails. About 80% of people open these messages compared to only 20% for email.

• Works with other tools: It connects to apps you might already use, such as Shopify, Google Sheets, and MailChimp.
• Saves money: It can cut the cost of talking to customers by 80% because the bot answers common questions 24/7.
• Free trial and guarantee: You can try the Pro plan for free for seven days. If you buy it and don’t like it, there is a 30-day money-back guarantee.
• Smart selling: The software can automatically find new customers, answer their questions, and send them links to buy products.
• Extra costs: While some messages are free, you have to pay extra for SMS messages and some WhatsApp chats, depending on where you live.

• Big and small: Over one million businesses use it. It is perfect for small shops but strong enough for big brands.
• Safe and official: ManyChat is an official partner with Meta (the company that owns Facebook) and follows global seguridad rules.