A Web Developer’s Honest BugHerd Review in 2026

Is BugHerd Worth It?

★★★★★ 4.1/5

Quick Verdict: BugHerd is a solid visual feedback and bug tracking tool built for web agencies and developers. It turns every client comment into a trackable task on a kanban board. Clients just point, click, and comment on your live website. No log ins needed. After 90 days of testing, I can say it saves real time — but the price stings on lower plans.

✅ Best For:

Web agencies and developers who need fast, visual website feedback from non-technical clients

❌ Skip If:

You need deep two-way integrations with Jira or Asana on the basic plan

📊 Users	350,000+ users across 172 countries	🎯 Best For	Web agencies & dev teams
💰 Price	$41/mes	✅ Top Feature	Visual pin-and-comment feedback
🎁 Free Trial	7 days, no credit card	⚠️ Limitation	Limited integrations on lower plans

How I Tested BugHerd

Ever get a client email that says “the button looks weird”?

No screenshot. No details. No idea which page they mean.

Goodbye endless emails like that.

You spend 20 minutes just figuring out the problem.

Enter BugHerd.

In this review, I’ll show you exactly how it worked after 90 days on real projects.

BugHerd

Stop chasing clients for bug details. BugHerd lets them point, click, and comment right on your website. It captures a screenshot and all the technical details automatically. Used by 350,000 users across 172 countries. Try free for 7 days.

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¿Qué es BugHerd?

BugHerd is a visual feedback and bug tracking tool for websites.

Think of it like sticky notes on a web page.

Your clients pin a comment on the exact page element that needs fixing.

BugHerd grabs a screenshot and saves technical details like browser versions, screen resolutions, and device details.

All of that happens with one click.

Every client comment turns into a trackable task on a built-in kanban board.

Clients don’t need accounts or log ins to give feedback.

Once BugHerd is installed, you can invite clients to start giving feedback on your website.

BugHerd allows clients to leave feedback without needing to create an account or log in.

You just send clients a link and they start commenting.

Unlike old-school bug tracking with spreadsheets and email chains, BugHerd keeps feedback pinned to the exact spot on your site.

BugHerd is designed to simplify the process of collecting and managing client feedback on websites.

There are various tools available that facilitate communication in web development for UI feedback.

Some browser extensions can enhance the process of collecting UI development feedback.

BugHerd is one of the best options in this space.

Customization options like changing colors for annotations can improve how your team works.

¿Quién creó BugHerd?

Alan Downie y Matt Milosavljevic started BugHerd in 2010.

They were working on web projects and got frustrated with tracking bugs.

It took 3–4 minutes just to log a single bug with screenshots and annotations.

That was longer than actually fixing it.

So they built BugHerd to make it faster.

Today, BugHerd has over 350,000 users across 172 countries.

More than 10,000 companies use it daily.

The company is based in Melbourne, Australia.

Stephen Neville serves as the current CEO.

Principales beneficios de BugHerd

Here’s what you actually get when you use BugHerd:

• Save Hours on Every Project: BugHerd reportedly speeds up feedback cycles by up to 60%. You stop chasing clients for details. The tool captures everything automatically.
• Fewer Revision Rounds: Feedback stays pinned to the exact page element. Your team always knows what to fix. This cuts revision rounds by up to 40%.
• Happier Clients: 94% of users report improved client satisfaction when using BugHerd. Clients love the simple click-and-comment process.
• No Training Needed: Clients don’t need accounts or log ins. Send them a link and they start giving feedback right away. Zero learning curve.
• Works on Live Websites: BugHerd allows ongoing feedback collection even after a website goes live. Perfect for post-launch fixes and updates.
• All the Information in One Place: Browser version, screen resolution, device details, and screenshots — all captured automatically with each comment.
• Connect Your Existing Tools: BugHerd integrates with popular project management and collaboration tools like Trello, Asana, and Jira. You can send tasks to your favorite systems with one click.

Best BugHerd Features

Here are the standout features that make BugHerd worth your attention.

1. Panel de control todo en uno

The dashboard gives you a clear view of every project and task.

You see all bugs, feedback, and tasks in one place.

No more switching between tools to track what’s going on.

You can create a new first project in minutes.

The dashboard helps teams prioritize and focus on the most important bugs first.

2. Tablero Kanban incorporado

Every client comment becomes a trackable task on a kanban board.

You drag and drop tasks between columns like “To Do,” “Doing,” and “Done.”

Each task has a clear next step.

This is where BugHerd shines for project management.

Your team can track bugs from start to finish without leaving the tool.

3. Informe detallado de errores

BugHerd captures a screenshot and technical details automatically with each client comment.

This includes browser version, operating system, screen resolution, and the exact URL.

Developers get all the technical details without asking for them.

BugHerd’s visual feedback tool helps get rid of confusion in client feedback.

You get detailed information every single time.

4. Configuraciones fáciles

You can install BugHerd using a browser extension or by adding JavaScript code to your website.

The browser extension is available for Chrome, Safari, and Edge.

If you don’t have access to the website’s code, the extension works great.

If you have access to the code, you can add a small JavaScript snippet instead.

Either way, setup takes about 5 minutes.

5. Integraciones avanzadas de aplicaciones

BugHerd integrates with popular project management tools.

It connects to services like Trello, Asana, Jira, Slack, MS Teams, and more.

This means you don’t have to switch between systems.

Your team keeps using the tools they already know.

Feedback flows right into your existing workflow.

6. Automatic Screenshot Capture

Every time a client leaves feedback, BugHerd takes a screenshot automatically.

You see exactly what the client saw when they reported the bug.

No more asking “can you send me a screenshot?”

The screenshot shows annotations right on the element they clicked.

This feature alone saves hours of back-and-forth.

7. Feedback Tool

The feedback tool is the heart of BugHerd.

Clients click directly on any element of your web page.

BugHerd allows clients to point, click, and comment on a live website.

Feedback stays pinned to the exact page element.

Users can even record video feedback to show complex problems.

Feedback tools should let users annotate and highlight issues right on the website — and BugHerd does exactly that.

8. MS Teams Integration

If your team uses Microsoft Teams, this is a big win.

Bug reports and feedback go straight to your Teams channels.

Your developers see new bugs without opening another app.

Esto mantiene a todos en la misma página.

It’s perfect for teams who already live inside MS Teams.

9. Task Board

The task board gives every bug a clear status.

You can assign tasks to specific team members.

Set priorities so your team knows what to fix first.

Export tasks if you need to share them with other systems.

The ability to prioritize and track every bug makes projects run smoother.

BugHerd Pricing

Prueba gratuita: Yes — 7 days, no credit card needed.

Garantía de devolución de dinero: No official guarantee, but the free trial lets you test first.

📌 Nota: BugHerd gives a discount equal to two months free when you pay annually. Plans start at $41 per month on monthly billing.

Is BugHerd Worth the Price?

For web agencies handling multiple client projects, yes.

The time you save on back-and-forth emails pays for itself fast.

One misunderstood bug report can waste an hour of dev time.

You’ll save money if: You manage 3+ client websites and waste time on vague feedback emails.

You might overpay if: You’re a solo developer with one small site and simple bug tracking needs.

BugHerd Pros and Cons

✅ What I Liked

❌ What Could Be Better

Is BugHerd Right for You?

✅ BugHerd is PERFECT for you if:

• You run a web agency and collect feedback from multiple clients
• You need non-technical clients to give clear, pinned feedback
• You want a built-in kanban board to track every bug
• You’re tired of vague emails and want visual feedback on your web pages

❌ Skip BugHerd if:

• You need deep two-way integrations with Jira or Asana
• You build mobile apps (BugHerd is web-only)
• You want a full project management tool, not just bug tracking

My recommendation:

If you build websites for clients, BugHerd is one of the best tools to resolve feedback easier.

Start with the free trial on your messiest client project.

You’ll see the difference in your first week.

BugHerd vs Alternatives

¿Cómo funciona? BugHerd stack up? Here’s the competitive landscape:

Quick picks:

• Best overall: BugHerd — simplest client experience with zero learning curve
• Best for integrations: Marker.io — two-way sync with Jira, Asana, and more
• Best budget option: Userback — starts at just $7/user/month
• Best for enterprise: Jira — scales for large teams with deep customization

🎯 BugHerd Alternatives

Buscando BugHerd alternatives? Here are the top options:

• 🏢 Jira: The gold standard for enterprise bug tracking with deep customization and powerful reporting features.
• 🧠 Usuariosnap: Great for collecting end-user feedback at scale with surveys, NPS scores, and annotation tools.
• 🔧 Marcador.io: Best for agencies needing two-way sync with project management tools and session replay features.
• 🧠 Usuariosnap: Full feedback platform with video recording, surveys, and deep analytics for product teams.
• 🔧 Reserva: Combines bug tracking with Git version control — perfect for development-focused teams.
• 💰 Usuario de regreso: Budget-friendly option with screen recording and visual feedback at just $7 per user each month.
• 🔧 Marcador.io: Powerful browser extension with console logs and network request capture for deep debugging.

⚔️ BugHerd Compared

Aquí te explicamos cómo BugHerd stacks up against each competitor:

• BugHerd vs Jira: BugHerd is simpler for client feedback. Jira wins for large dev team workflows and deep customization.
• BugHerd vs Usersnap: Usersnap is better for end-user surveys. BugHerd wins for pinned website feedback from clients.
• BugHerd vs Marker.io: Marker.io has two-way integrations. BugHerd has easier client collaboration without logins.
• BugHerd vs Userback: Userback is cheaper per user. BugHerd has a better pin-to-element feedback experience.
• BugHerd vs Backlog: Backlog adds Git integration. BugHerd focuses purely on visual website feedback.

My Experience with BugHerd

Here’s what actually happened when I used BugHerd:

The project: I was managing 4 client website redesigns at the same time. Feedback was coming through email, Slack, and even texto messages. Nothing had context.

Cronología: 90 days across all 4 projects.

Resultados:

What surprised me: My clients actually enjoyed giving feedback. One said it was “fun.” That had never happened before with any other request process.

What frustrated me: Not gonna lie, the Standard plan doesn’t include the best integrations. I had to manually move some tasks to Jira.

Would I use it again? Yes. For client website feedback, there’s nothing simpler. The efficiency boost alone is worth the cost.

Reflexiones finales

Get BugHerd if: You manage client websites and need fast, visual feedback without the email chaos.

Skip BugHerd if: You need a full project management tool or work on mobile apps.

My verdict: After 90 days, BugHerd earned its spot in my toolkit. It does one thing — website feedback — and does it better than anything else I’ve tried. The client collaboration experience is unmatched.

BugHerd is best for web designers, developers, and agencies.

Not for mobile app teams or solo bloggers.

Rating: 4.1/5

Preguntas frecuentes

¿Qué es BugHerd?

BugHerd is a visual feedback and bug tracking tool for websites. It lets clients pin comments on your web page. BugHerd grabs a screenshot and saves all the technical details with each comment. It’s built for web agencies and development teams.

How much does BugHerd cost?

BugHerd plans start at $41/month for the Standard plan. The Studio plan is $66/month. The Premium plan costs $124/month. All plans include unlimited projects. There’s a 7-day free trial with no credit card needed.

How does BugHerd work?

You install BugHerd using a browser extension or JavaScript code on your site. Then send clients a link. They click on any element and leave a comment. BugHerd captures the screenshot and device details automatically. Every comment becomes a task on your kanban board.

How do I add the BugHerd extension to Chrome?

Visit the Chrome Web Store and search for “BugHerd.” Click “Add to Chrome.” The extension appears in your browser toolbar. Log in to your BugHerd account and you’re ready to start collecting feedback on any webpage.

Can I trust Chrome extensions?

BugHerd’s Chrome extension is trusted by over 350,000 users. Some browser extensions can improve the feedback collection process. Always download extensions from the official Chrome Web Store. BugHerd has been around since 2011 and is used by over 10,000 companies.