⚡ حكم سريع:
- الأسعار: Keap costs $299/month (annually billed). Freshsales CRM starts at $9/user/month.
- الأفضل لـ: Keap suits small businesses that want sales and marketing الأتمتة in one dashboard. Freshsales fits sales teams that want a cheap seat-based CRM.
- الفرق الرئيسي: Keap bundles a landing page builder, invoicing and payment processing, and a عمل line. Freshsales leans on Freddy AI and omnichannel messaging.
- اختيارنا: Keap, rated 4.2 against 4.0, because it replaces several tools at once.
Most people comparing these two tools have already outgrown a spreadsheet.
They want one system for customer relationship management and follow-up.
Keap CRM and Freshsales CRM both promise that.
But they are built for different jobs.
Keap is a sales and marketing الأتمتة platform with a CRM inside it.
Freshsales is a sales CRM that adds marketing through other Freshworks products.
ملخص
This Keap vs Freshsales CRM comparison covers pricing, key features, automation, and ease of use.
ملكنا الكاتب spent hands-on time inside the Keap app directly.
Notes on Freshsales come from vendor documentation and G2 and Capterra reviews.
Every price below comes from our own pricing database, not a vendor landing page.
By the end you will know which one fits your sales process.
ما هو نظام إدارة علاقات العملاء Keap CRM؟
Keap is a CRM and automation platform built for الشركات الصغيرة.
It merges CRM, email marketing, and sales automation into one system.
عميل بيانات, sales campaigns, and billing all live in the same place.
The company was formerly known as Infusionsoft before its rebrand.
Keap offers a visual Campaign Builder for building campaigns without code.
كما يتضمن خط أعمال مخصص للمكالمات والرسائل النصية.
That keeps work messages out of your personal phone.
🏆 الفائز: كيب
One platform for CRM, marketing automation, and invoicing. Keap connects to more than 2,500 third party tools. Setup takes about 20 minutes.
أسعار كيب
Keap plans are priced by contact volume, not by seat.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| كيب | 299 دولارًا شهريًا (يتم الدفع سنويًا) | Established small businesses running sales and marketing in one system |
| تجربة مجانية | $0 for 14 days | Testing every feature before you commit |
| Expert Coaching (one-time) | $499 | Guided onboarding and custom training |
Pricing verified August 2026.
تجربة مجانية: 14 days with access to all features.
ضمان استرداد الأموال: Keap does not publish a blanket refund window, so cancel inside the trial if it is not a fit.
📌 ملحوظة: Each additional user costs $30 per month. Onboarding includes free migration and a dedicated customer success manager.
⚠️ Pricing conflict: Our database lists Keap at $299/month billed annually. Public sources list three tiers instead: Lite from $79/month, Pro from $169/month, and Max from $199/month, each for 500 contacts. The monthly fee climbs as your contact list grows past each threshold, so confirm your tier at checkout.
الفوائد الرئيسية لـ Keap
Here is what makes Keap CRM worth a look:
- Hours back every week: Keap customers who use automation report saving 10 hours per week. They also report a 38% lift in revenue.
- Fewer tools to pay for: CRM, marketing, sales, and project management sit in one dashboard. That cuts the stack you have to manage.
- Invoicing and payment processing: Billing is built in. Several payment gateways connect natively.
- Advanced automations without code: The Campaign Builder uses drag and drop tools. Templates cover the common when-then paths.
- أداة إنشاء صفحات الهبوط: Build one landing page or connect multiple landing pages to the same campaign. Web form and checkout forms feed straight into the contact record.
- Real onboarding help: Free migration, free on-demand product training, and training webinars come with the plan.
- إمكانية التسليم: Keap claims a 99.5% deliverability rate for email campaigns sent through the platform.
ما لاحظه فريقنا
Our writer created a new account and ran a small campaign end to end. Here is what stood out from that hands-on time:
مزايا وعيوب Keap
✅ المزايا
- Automates almost every stage of the sales journey
- Connects with more than 2,500 platforms and tools
- Built-in invoicing and several payment processing integrations
- Free migration and a dedicated customer success manager on every plan
- Setup takes as little as 20 minutes
❌ سلبيات
- Pricing is high enough to deter brand new small businesses
- The $499 one-time onboarding fee is not optional for most buyers
- Costs jump once your contact count crosses a threshold
- The user community is not very active
ما هو نظام إدارة علاقات العملاء Freshsales؟
Freshsales is a cloud-based CRM software from Freshworks.
It launched in 2016 as the second major product in that suite.
The tool centralizes customer data and every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside a unified صندوق الوارد.
Freshworks reports more than 67,000 customers across its products.
نظام إدارة علاقات العملاء Freshsales
A seat-priced CRM for small and medium sized businesses. Freddy AI handles lead scoring and forecasting. Users rate it 4.5/5 on G2 and Capterra.
أسعار نظام إدارة علاقات العملاء Freshsales
Freshsales charges per user, so cost scales with your sales team.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| نمو | 9 دولارات/للمستخدم/شهرياً | Small teams tracking sales activities for the first time |
| محترف | 39 دولارًا أمريكيًا/للمستخدم/شهريًا | Growing sales teams that need sequences and forecasting |
| مَشرُوع | 59 دولارًا أمريكيًا/للمستخدم/شهريًا | Larger teams needing custom fields, مراجعة logs, and governance |
Pricing verified August 2026.
تجربة مجانية: 21 days on every tier, no credit card required.
ضمان استرداد الأموال: None published. The long trial is meant to cover that gap.
📌 ملحوظة: A free plan covers up to 3 users with most features included. Freshsales pricing has fallen over the years and now sits two to three times lower than it once did.
⚠️ Pricing conflict: Our database lists Growth at $9/user/month and Enterprise at $59/user/month. Public sources currently list the entry paid tier at $11/user/month and Enterprise at $71/user/month. Check the live checkout page on the Freshworks website before you buy.
المزايا الرئيسية لنظام إدارة علاقات العملاء Freshsales
Here is where Freshsales earns its score:
- قيمة ممتازة: Reviewers call it strong value for money, especially for small and medium sized businesses.
- فريدي الذكاء الاصطناعي: It can score leads on behavior and profile, which lifts conversion rates on the deals worth chasing.
- Visual sales pipelines: Kanban boards show deal progress and expose bottlenecks fast.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE all connect.
- إعداد التقارير: About a dozen predefined sales reports ship ready and stay fully customizable.
- Support on every plan: 24/5 phone support, chat, and email, with no tier gating.
- تطبيقات الجوال: نظام التشغيل iOS و أندرويد apps support offline access and call logging.
ما لاحظه فريقنا
Note: We have not had extended hands-on time with Freshsales CRM yet. The observations here come from Freshworks documentation and public reviews on G2 and Capterra.
Those reviews split along one line. Buyers praise the price and the interface, while a smaller group reports cluttered navigation and slow loading times on heavy pipelines.
مزايا وعيوب نظام إدارة علاقات العملاء Freshsales
✅ المزايا
- Scores 4.5/5 on review platforms like Capterra and G2
- Free plan for up to 3 users with most features included
- Intuitive interface that is easy to learn
- 21-day free trial on every tier
- Works tightly with Freshdesk, Freshmarketer, and other Freshworks products
❌ سلبيات
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than larger competitors
- Limited native connectors outside the Freshworks family
- Lacks some functionality found in HubSpot and Salesforce
مقارنة الميزات
Both tools cover the CRM basics. The gap shows up in what surrounds the contact record.
| ميزة | كيب | نظام إدارة علاقات العملاء Freshsales |
|---|---|---|
| السعر المبدئي | 299 دولارًا شهريًا (سنويًا) | 9 دولارات/للمستخدم/شهرياً |
| خطة مجانية | ❌ | ✅ (3 مستخدمين) |
| تجربة مجانية | ✅ 14 يومًا | ✅ 21 يومًا |
| أداة إنشاء صفحات الهبوط | ✅ | ❌ |
| إصدار الفواتير والمدفوعات | ✅ | ❌ |
| Built-in Business Line | ✅ | ✅ (phone, SMS) |
| نظام تسجيل النقاط الرائد بالذكاء الاصطناعي | ✅ | ✅ فريدي الذكاء الاصطناعي |
| التكاملات | 2,500+ | ~385 |
| الأفضل لـ | Sales and marketing automation in one place | Seat-priced CRM for sales teams |
1. أداة إنشاء الأتمتة
كيب: The Campaign Builder is a visual flowchart for marketing automations. You drag a trigger, attach automated actions, and publish. Advanced automations follow simple when-then logic, so automated tasks like follow-up and tagging run without you.
نظام إدارة علاقات العملاء Freshsales: Sales sequences automate repetitive steps so reps spend more time selling. The logic is lighter than Keap’s and aimed at outreach rather than full marketing automation.
2. إدارة بيانات الاتصال والعملاء
كيب: Every customer sits in one record with tags, custom fields, and history. Keeping the whole contact list and process in one system is the point of the product.
نظام إدارة علاقات العملاء Freshsales: You get a 360-degree customer view with a full timeline of interactions. That history then feeds personalized marketing later in the customer journey.
3. Email and Text Messaging
كيب: A dedicated business line handles calls and texts, which separates work from personal. Email follow-ups fire automatically based on customer interactions.
نظام إدارة علاقات العملاء Freshsales: Phone, email, chat, and SMS live in a unified inbox. Email tracking shows who opened what, and reps can respond in the same window.
4. صفحات الهبوط ونماذج الويب
كيب: The landing page builder ships inside the platform. Publish one landing page or connect multiple landing pages to a single funnel, then push each new lead straight into a campaign.
نظام إدارة علاقات العملاء Freshsales: You get web forms for lead capture, but no landing page builder. For real landing pages you add Freshmarketer alongside it.
⚠️ تحذير: If landing pages matter to your business strategy, budget for a second tool with Freshsales. That closes most of the price gap between these two CRM platforms.
5. Sales Pipeline and Deal Tracking
كيب: The sales pipeline is visual and drag and drop. Deals move by stage, and each move can trigger the next automated step in the sales process.
نظام إدارة علاقات العملاء Freshsales: Kanban sales pipelines track deal progress and surface bottlenecks. Freshdesk OMNI pulls support conversations into the same view for teams that own both sides.
6. Lead Management and Lead Scoring
كيب: Lead scoring rates each prospect on engagement, so a rising lead score tells you who to call first. Lead management and tracking sit beside the automation, which is how teams chase more leads without more headcount.
نظام إدارة علاقات العملاء Freshsales: Freddy AI can score leads on behavior and profile. That prioritization is the feature reviewers point to when they say it helps increase conversions.
7. ميزات الذكاء الاصطناعي
كيب: Keap AI drafts email copy and proposes automations from plain language prompts. It writes and builds rather than predicts.
نظام إدارة علاقات العملاء Freshsales: The Freddy AI co-pilot predicts deal risk and recommends the next best action to close. Its strength is forecasting, not content.
8. Email Marketing Campaigns
كيب: Email marketing runs on CRM tags and segments, so email marketing campaigns can target narrow slices of your list. Keap claims 99.5% deliverability on messages sent through the platform.
نظام إدارة علاقات العملاء Freshsales: You can send personalized bulk emails and monitor activity on them. Smart AI agents handle routing, but heavy campaign work belongs in Freshmarketer.
9. Reporting and Integrations
كيب: Pipeline management reporting shows where deals stall against your growth goals. Keap connects to more than 2,500 third party tools, including e commerce and payment add ons.
نظام إدارة علاقات العملاء Freshsales: About a dozen predefined reports cover forecasting and team performance. The marketplace holds roughly 385 apps, with Google, Microsoft 365, Slack, and Zoom among them.
⚠️ تحذير: Freshsales integration depth is strongest inside the Freshworks family. Outside it, third party integrations are thinner than what Keap offers.
10. التسعير والتكلفة
| المستوى | كيب | نظام إدارة علاقات العملاء Freshsales |
|---|---|---|
| حر | ❌ | ✅ حتى 3 مستخدمين |
| دخول | 299 دولارًا شهريًا (يتم إصدار الفاتورة سنويًا) | Growth: $9/user/month |
| منتصف | مشمول | النسخة الاحترافية: 39 دولارًا أمريكيًا/للمستخدم/شهريًا |
| قمة | مشمول | Enterprise: $59/user/month |
| Onboarding | $499 one-time Expert Coaching | None required |
| Extra user | 30 دولارًا شهريًا | التسعير لكل مقعد |
كيب: You pay a flat platform fee tied to contacts, not seats. That is expensive for a solo operator and reasonable for an established business replacing four tools.
نظام إدارة علاقات العملاء Freshsales: Seat pricing starts low and grows with the team. Ten reps on Pro land near $390 per month, so the cheap headline shrinks fast.
سيناريوهات مختلفة
| إذا كنت بحاجة إلى | يختار | لماذا |
|---|---|---|
| أقل تكلفة دخول | نظام إدارة علاقات العملاء Freshsales | Free plan plus $9 seats |
| Sales and marketing automation together | كيب | Campaign Builder plus email |
| إصدار الفواتير ومعالجة المدفوعات | كيب | Billing is built in |
| AI forecasting | نظام إدارة علاقات العملاء Freshsales | Freddy AI deal risk scoring |
| Landing pages inside the CRM | كيب | No second tool needed |
| A large sales team | نظام إدارة علاقات العملاء Freshsales | Cheaper per seat at scale |
💰 ميزانيتك
Keap’s monthly fee is fixed and steep for a brand new الشركات الصغيرة. Freshsales starts near zero, then climbs one seat at a time.
🔌 مجموعة أدواتك التقنية
Already on Freshdesk or Freshmarketer? Freshsales slots in with almost no work. If your stack is scattered, Keap’s 2,500 connections will cover more of it.
🛒 Your E Commerce Setup
E commerce businesses get more from Keap, since checkout forms, invoices, and cross sells run from one place. Freshsales has no native e commerce tools.
🎓 مستوى خبرتك
Keap is user friendly once configured, and a success manager helps you get there. Freshsales is easier to open cold, though navigation gets cluttered as data grows.
🆓 تجارب وعروض توضيحية مجانية
Keap gives 14 days with every feature unlocked. Freshsales gives 21 days with no credit card required, which is the safer way to test a real pipeline.
🛟 خيارات الدعم
Keap runs 24/7 chat, email, and weekday phone support for U.S. customers, plus a knowledge base. Freshsales covers 24/5 across phone, chat, and email on every plan.
دليل التبديل
Already on one of these? Here is what changes if you move.
🔄 هل تريد التبديل من Keap إلى Freshsales CRM؟
✅ ما ستجنيه:
- A much lower starting price and a free tier for three users
- Freddy AI deal risk scoring and next-best-action prompts
- WhatsApp, Facebook Messenger, and LINE in the same inbox
❌ ما ستخسره:
- The landing page builder and checkout forms
- نظام مدمج لإصدار الفواتير ومعالجة المدفوعات
- Roughly 2,100 integrations you may already rely on
📋 كيفية التبديل:
- Export contacts, tags, and custom fields from Keap as CSV
- Start the 21-day Freshsales trial and map fields during import
- Rebuild active campaigns as sequences, then move billing to a separate tool
🔄 هل تريد التبديل من Freshsales CRM إلى Keap؟
✅ ما ستجنيه:
- Marketing automation, landing pages, and invoicing in one dashboard
- هجرة مجانية ومدير نجاح عملاء مخصص
- A business line for calls and texts
❌ ما ستخسره:
- Per-seat pricing and the free three-user plan
- Native links to Freshdesk and Freshmarketer
- Freddy AI forecasting inside the pipeline view
📋 كيفية التبديل:
- Export your Freshsales contacts, deals, and notes
- Open a Keap trial and hand the file to the free migration team
- Rebuild sequences in the Campaign Builder, then switch your forms over
ما لم تتناوله مراجعتنا
This comparison focused on small businesses and small sales teams. We did not stress-test either CRM at 100,000 contacts, audit their حماية certifications, or evaluate custom API work. Enterprise contracts and negotiated pricing were also outside scope. If you run a large operation, your shortlist may look different from ours.
الحكم النهائي
| فئة | الفائز |
|---|---|
| 💰 الأسعار | نظام إدارة علاقات العملاء Freshsales |
| 🚀 Automation | كيب |
| 📧 التسويق عبر البريد الإلكتروني | كيب |
| 🤖 ميزات الذكاء الاصطناعي | نظام إدارة علاقات العملاء Freshsales |
| 👶 سهولة الاستخدام | نظام إدارة علاقات العملاء Freshsales |
| 🔌 عمليات التكامل | كيب |
| 🧾 E Commerce and Billing | كيب |
| 🏆 الفائز الإجمالي | كيب |
🏆 الفائز: كيب
Keap wins 4 of 7 categories and carries the higher rating at 4.2.
الأفضل لـ: Small businesses automating follow-up, e commerce sellers who invoice inside the CRM, and solopreneurs replacing several tools.
These products answer different questions. Keap asks how much of your sales and marketing you can hand to software. Freshsales asks how cheaply you can give a sales team a clean CRM.
Freshsales is the better buy for a growing sales team on a tight budget, and its 4.5/5 user score is earned. But we recommend Keap CRM for anyone who wants automation, billing, and campaigns under one roof.
That is also why our Keap CRM editor’s rating lands slightly higher, at 4.2 against 4.0.
المزيد من مقارنة Keap
Our Keap review series lines it up against the other CRM platforms chasing the same small business buyer. These are the three closest matches.
كيب ضد مستوى عالٍ
فاز كيب في: Native invoicing, a calmer learning curve, and free migration with a named success manager.
فاز موقع GoHighLevel في: Agency sub-accounts, white labeling, and a lower entry price for resellers.
فاز كيب في: Built-in checkout and billing, a dedicated business line, and Keap features that cover project work too.
حملة نشطة يفوز في: Cheaper entry tiers, deeper email split testing, and finer segmentation logic.
فاز كيب في: One flat platform fee, automation aimed at repeat business, and less upsell pressure between hubs.
تفوقت شركة HubSpot في: A genuinely free CRM tier, a larger app marketplace, and stronger reporting at scale.
مقارنة المزيد من أنظمة إدارة علاقات العملاء Freshsales
Freshsales sits in a crowded mid-market. Here is how it holds up against three common alternatives.
مقارنة بين Freshsales CRM و Zoho CRM
فازت شركة Freshsales في: Cleaner first-run setup, Freddy AI on lower tiers, and 24/5 support without a paid add-on.
Zoho wins on: A wider product family, more custom module depth, and cheaper long-term contracts.
نظام إدارة علاقات العملاء Freshsales مقابل محرك الأنابيب
فازت شركة Freshsales في: Built-in phone and SMS, a free three-user plan, and native ties to Freshdesk.
فاز فريق بايب درايف في: Faster page loads, a tighter pipeline-first interface, and a bigger third-party marketplace.
مقارنة بين Freshsales CRM و Salesforce
فازت شركة Freshsales في: Far lower cost per seat, faster onboarding, and no admin hire required.
تتفوق Salesforce في: Deeper customization, a vast partner network, and reporting that scales past 100 reps.
الأسئلة الشائعة
ما هي استخدامات برنامج Keap؟
It organizes leads, automates follow-up, and handles invoicing for small businesses. Most buyers use it to replace a separate CRM, email tool, and billing app.
هل تطبيق Keap سهل الاستخدام؟
Basic setup takes about 20 minutes. Deeper automation takes longer, though onboarding checklists, videos, and a success manager help when you have needed assistance.
ما هو اسم شركة Infusionsoft الآن؟
Infusionsoft is now Keap. The company rebranded to reflect its focus on small business automation rather than enterprise marketing software.
هل Freshsales هو نظام إدارة علاقات العملاء (CRM)؟
Yes. It is the sales CRM inside the Freshworks suite, covering contacts, deals, pipelines, and reporting, with Freddy AI handling scoring and forecasting.
وهو أفضل نظام لإدارة علاقات العملاء (CRM) for a small business?
Keap, if you want automation and billing together. Freshsales, if you need cheap seats for a sales team and already use Freshworks tools.
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