⚡ Quick Verdict:
- ตัวประกอบ: Keap starts at $299/month (annually billed) vs Freshsales CRM from $9/user/month
- เหมาะสำหรับ: Keap for ธุรกิจเล็กๆ needing deep marketing automation and e-commerce; Freshsales CRM for sales teams focused on pipeline management and speed
- ความแตกต่างที่สำคัญ: Keap combines CRM with an automation builder and payment tools; Freshsales CRM focuses on AI lead scoring and sales pipeline velocity
- Our pick: Keap for most small businesses needing automation depth — Freshsales CRM for budget-conscious teams prioritizing pipeline speed
Keap vs Freshsales CRM both promise to fix your sales process.
But they approach customer relationship management from opposite directions.
Keap is built for automation-heavy workflows and e-commerce integration.
Freshsales CRM focuses on pipeline speed and AI-powered lead scoring.
This comparison breaks down both tools so you can pick the right one.
ภาพรวม
This comparison covers pricing, core features, and ease of use for both platforms.
Our sources include published specs, official documentation, and G2 reviews.
ของเรา นักเขียน also spent hands-on time with Keap directly.
Observations on Freshsales CRM come from documentation and user reviews.
By the end, you’ll know which crm software fits your ธุรกิจ ความต้องการ
Keap คืออะไร?
Keap คือแพลตฟอร์ม CRM และระบบการตลาดอัตโนมัติแบบครบวงจรสำหรับธุรกิจขนาดเล็ก
It was formerly known as Infusionsoft before rebranding in 2019.
The platform helps ธุรกิจขนาดเล็ก owners manage contacts and run automated campaigns.
Keap acts as a centralized hub for contact details, client activity, and client communication.
It also includes e-commerce tools and payment processing built right in.
คีป
Keap combines CRM, marketing automation, and e-commerce tools in one platform. It’s built for small businesses that want to automate follow-ups and manage leads without hiring a bigger team.
รักษาการกำหนดราคา
Here’s what Keap costs in 2026. The platform uses a single annual billing plan.
| วางแผน | ราคา | เหมาะสำหรับ |
|---|---|---|
| คีป โปร | 299 ดอลลาร์สหรัฐต่อเดือน (เรียกเก็บค่าบริการรายปี) | Small businesses needing automation and CRM |
Pricing verified April 2026.
ทดลองใช้งานฟรี: Keap offers a 14-day free trial. No credit card required to start.
รับประกันคืนเงิน: Keap does not publicly advertise a money-back guarantee. Check terms at sign-up.
📌 บันทึก: Keap pricing is based on the number of contacts and users. The $299/month plan includes 1,500 contacts and two users. Adding more contacts or users increases the monthly cost. Keap also offers discounted rates for nonprofit organizations.
⚠️ คำเตือน: Keap requires a mandatory one-time implementation fee ranging from $500 to $1,500 at sign-up. This is separate from the monthly subscription cost and can catch new users off guard.
ประโยชน์หลักของ Keap
Here’s what makes Keap worth considering for small business owners:
- เครื่องมือสร้างระบบอัตโนมัติ: Keap includes a drag-and-drop campaign builder that lets you automate repetitive tasks and trigger follow-ups based on contact behavior. This saves significant time for small teams.
- การจัดการข้อมูลติดต่อ: Keap provides a centralized platform for all contact details, client activity, and communication history. You can segment and score leads directly from the contact view.
- Email & Text Marketing: Keap includes built-in email and SMS marketing tools. You can send automated campaigns without needing a third-party tool.
- E-commerce Integration: Keap supports payment processing and e-commerce workflows natively. This makes it practical for service businesses that invoice clients regularly.
- หน้า Landing Page: Keap lets you build and publish landing pages directly inside the platform. This reduces the need for additional page-builder tools.
- ขั้นตอนการขาย: Keap includes a visual sales pipeline so you can track leads and manage sales opportunities from one dashboard.
What Our Team Noticed
Our writer signed up for Keap and spent several days exploring the automation and contact management features. Here’s what stood out:
ข้อดีและข้อเสียของ Keap
✅ ข้อดี
- Deep marketing automation with drag-and-drop builder
- Built-in e-commerce and payment processing
- Centralized contact management with lead scoring and segmentation
- Email and text marketing included without extra tools
- Discounted pricing available for nonprofit organizations
❌ ข้อเสีย
- Mandatory one-time implementation fee of $500–$1,500
- Steep learning curve that requires time to master
- Higher monthly cost compared to most CRM competitors
- Pricing scales up quickly as contacts increase
Freshsales CRM คืออะไร?
Freshsales CRM is a sales-focused CRM tool built by Freshworks.
It’s designed to help businesses close deals faster and build strong customer relationships.
Freshsales CRM includes AI-powered lead scoring through its Freddy AI engine.
The platform is known for a user-friendly interface that makes it faster to adopt than many CRM competitors.
It also offers a free plan, which makes it accessible for small businesses and startups.
เฟรชเซลส์ CRM
Freshsales CRM helps sales teams close deals faster with AI lead scoring and visual pipeline management. It’s a more affordable and flexible option for budget-conscious small businesses and growing sales teams.
ราคา Freshsales CRM
Here’s what Freshsales CRM costs in 2026. Pricing is per user per month.
| วางแผน | ราคา | เหมาะสำหรับ |
|---|---|---|
| การเจริญเติบโต | 9 ดอลลาร์/ผู้ใช้/เดือน | ทีมขนาดเล็กที่เริ่มต้นใช้งาน CRM |
| โปร | 39 ดอลลาร์สหรัฐฯ ต่อผู้ใช้ต่อเดือน | Growing sales teams needing AI features |
| องค์กร | 59 ดอลลาร์สหรัฐฯ ต่อผู้ใช้ต่อเดือน | Larger teams needing custom workflows |
Pricing verified April 2026.
ทดลองใช้งานฟรี: Freshsales CRM offers a 21-day free trial. No credit card required.
แพ็กเกจฟรี: Freshsales also offers a free plan with basic contact management for unlimited users.
รับประกันคืนเงิน: Freshworks does not advertise a standard money-back policy. Review terms before subscribing.
📌 บันทึก: Freshsales CRM pricing is per user per month, making it significantly more affordable than Keap for smaller teams. The free plan includes basic contact management and the Growth plan starts at just $9/user/month.
⚠️ คำเตือน: AI-powered features like Freddy AI lead scoring are only available on the Pro plan and above. If you sign up for the Growth plan expecting AI capabilities, you’ll need to upgrade.
ประโยชน์หลักของ Freshsales CRM
Here’s what makes Freshsales CRM worth considering for sales-focused teams:
- การให้คะแนนลูกค้าเป้าหมายด้วย AI: Freshsales CRM uses Freddy AI to score leads automatically. This helps sales reps focus on the contacts most likely to convert.
- อินเทอร์เฟซที่ใช้งานง่าย: Freshsales CRM is widely considered more intuitive than Keap and faster to adopt. G2 reviews highlight the user-friendly design as a key strength.
- Built-In Phone Calling: Freshsales CRM offers built-in one-click phone capabilities directly inside the platform. No third-party phone integration required.
- การติดตามอีเมล: Freshsales CRM tracks email opens and clicks so sales reps know when to follow up. This feeds directly into the sales pipeline.
- แอปพลิเคชันมือถือแบบเนทีฟ: Freshsales CRM offers native mobile apps for แอนดรอยด์ and iOS. Sales reps can manage leads and tasks from anywhere.
- มุมมองไทม์ไลน์: Freshsales CRM shows a chronological view of the full customer journey. This makes it easy to understand where each contact is in the sales process.
What Our Team Noticed
Note: Our hands-on time was primarily with Keap. The information about Freshsales CRM below is based on published documentation, G2 reviews, and Freshworks’ official product pages.
ข้อดีและข้อเสียของ Freshsales CRM
✅ ข้อดี
- Free plan available for unlimited users
- AI-based lead scoring via Freddy AI on paid plans
- Built-in one-click phone calling without extra integrations
- More affordable and flexible pricing compared to Keap
- User-friendly design that is faster to adopt
❌ ข้อเสีย
- Basic automation compared to Keap’s advanced workflows
- No built-in e-commerce or payment processing
- AI features locked behind Pro plan ($39/user/month)
- Still has a learning curve despite improved usability
เปรียบเทียบคุณสมบัติ
Let’s dig into the key differences between Keap and Freshsales CRM across eight critical areas.
| คุณสมบัติ | คีป | เฟรชเซลส์ CRM |
|---|---|---|
| ราคาเริ่มต้น | 299 ดอลลาร์/เดือน | 9 ดอลลาร์/ผู้ใช้/เดือน |
| แผนฟรี | ❌ | ✅ |
| ระบบการตลาดอัตโนมัติ | ✅ ขั้นสูง | ✅ พื้นฐาน |
| การให้คะแนนลูกค้าเป้าหมายด้วย AI | ✅ | ✅ (โปร+) |
| E-commerce & Payments | ✅ | ❌ |
| Built-In Phone Calling | ❌ | ✅ |
| การตลาดผ่านอีเมล | ✅ | ✅ |
| แอปมือถือ | ✅ | ✅ |
| หน้า Landing Page | ✅ | ❌ |
| เหมาะสำหรับ | Automation-first small businesses | Sales-focused teams on a budget |
1. Automation Features
คีป: Keap’s automation builder is its standout feature. It uses a visual drag-and-drop interface to build complex workflows. You can automate follow-up emails, segment leads, score contacts, and trigger tasks based on specific actions — all without coding.
Freshsales CRM: Freshsales CRM offers basic automation including sales sequences and workflow rules. It handles routine tasks well but doesn’t match Keap’s depth for complex multi-step marketing campaigns. Teams focused on sales pipeline rather than marketing will find it sufficient.
⚠️ คำเตือน: If automated campaigns are central to your business strategy, Keap’s automation builder is far more capable. Freshsales CRM’s automation is better suited to basic sales follow-up sequences.
2. การจัดการโอกาสทางการขาย
คีป: Keap excels at contact management. It stores all lead ข้อมูล, activity history, and communication in one place. You can segment contacts, apply tags, and set automated workflows that trigger based on lead behavior.
Freshsales CRM: Freshsales CRM uses Freddy AI to score leads automatically. It shows a chronological timeline of each contact’s journey and highlights which leads need attention first. This AI-based approach is more hands-off than Keap’s manual segmentation.
3. กระบวนการขาย (Sales Pipeline)
คีป: Keap includes a visual sales pipeline that lets you move deals through custom stages. It connects directly to contact records and automation triggers. Sales reps can track sales opportunities without leaving the CRM.
Freshsales CRM: Freshsales CRM is specifically designed around sales pipeline velocity. It focuses on helping sales teams move deals faster with built-in deal rotation, pipeline views, and AI recommendations. For pure pipeline management, it’s more focused than Keap.
4. การตลาดผ่านอีเมล
คีป: Keap includes a full email marketing suite with templates, segmentation, and automated campaign ผู้สร้าง. Email and text marketing are both built in, making Keap a true all-in-one marketing platform for small businesses.
Freshsales CRM: Freshsales CRM includes email tracking that notifies reps when prospects open messages. It also supports sales sequences that automate outreach. However, it doesn’t include the broadcast email marketing capabilities that Keap has.
5. ใช้งานง่าย
คีป: Keap has a clean, modern interface and offers task management from the contact view. However, it comes with a steep learning curve. Mastering the full automation builder takes a significant time commitment, and Keap offers in-person training sessions to help.
Freshsales CRM: Freshsales CRM is generally considered more intuitive and faster to adopt than Keap. It provides a chat option on every page for real-time support. G2 reviews highlight the user-friendly design as a consistent strength.
6. การบูรณาการ
คีป: Keap integrates with popular tools including ภาษาซาเปียร์Name, QuickBooks, and various e-commerce platforms. Its integration library supports most small business workflows, particularly for service-based businesses.
Freshsales CRM: Freshsales CRM offers a wide marketplace of integrations and connects natively with other Freshworks products like Freshdesk. It also supports Zapier and third-party tools. The marketplace gives it broad flexibility for different tech stacks.
7. E-commerce & Payments
คีป: Keap has native e-commerce features including invoicing, payment processing, and order forms. This is a major differentiator for businesses that sell products or services directly to clients. No third-party payment tool needed.
Freshsales CRM: Freshsales CRM does not include built-in payment or e-commerce functionality. Businesses needing invoicing or payment collection must connect a third-party tool. For pure sales pipeline management, this gap rarely matters.
📌 บันทึก: If your business regularly collects payments from clients, Keap’s built-in e-commerce tools are a real time-saver. Freshsales CRM users will need Stripe, PayPal, or a similar tool to handle payments.
8. การกำหนดราคาและต้นทุน
This is where the two platforms differ most significantly.
| วางแผน | คีป | เฟรชเซลส์ CRM |
|---|---|---|
| ฟรี | ❌ | ✅ มีแผนบริการฟรี |
| แผนการชำระเงินเริ่มต้น | 299 ดอลลาร์สหรัฐต่อเดือน (เรียกเก็บค่าบริการรายปี) | $9/user/month (Growth) |
| ระดับกลาง | — | 39 ดอลลาร์สหรัฐฯ ต่อผู้ใช้ต่อเดือน (รุ่นโปร) |
| ระดับสูงสุด | — | $59/user/month (Enterprise) |
คีป: At $299/month (annually billed), Keap is significantly more expensive than Freshsales CRM. That cost includes 1,500 contacts and two users, plus the one-time implementation fee of $500–$1,500. It’s priced as an all-in-one platform, not just a CRM.
Freshsales CRM: Freshsales CRM starts at $9/user/month and offers a free plan with no time limit. It’s generally cheaper than Keap and more flexible for smaller budgets. A 3-person team on the Growth plan pays $27/month total — a fraction of Keap’s cost.
สถานการณ์ต่างๆ
| หากคุณต้องการ... | เลือก | ทำไม |
|---|---|---|
| ระบบการตลาดอัตโนมัติขั้นสูง | คีป | More advanced workflows and campaign builder |
| ต้นทุนเริ่มต้นที่ต่ำที่สุด | เฟรชเซลส์ CRM | Free plan available; paid from $9/user/month |
| E-commerce and payments | คีป | Native payment processing built in |
| การให้คะแนนลูกค้าเป้าหมายด้วยระบบ AI | เฟรชเซลส์ CRM | เฟรดดี้ AI ทำคะแนนนำโดยอัตโนมัติ |
| Faster onboarding | เฟรชเซลส์ CRM | More intuitive and quicker to adopt |
| แพลตฟอร์มครบวงจรสำหรับธุรกิจขนาดเล็ก | คีป | CRM, email, SMS, and payments combined |
| การบริหารจัดการกระบวนการขายที่มุ่งเน้นยอดขาย | เฟรชเซลส์ CRM | Built specifically for sales pipeline velocity |
💰 งบประมาณของคุณ
Freshsales CRM is the clear winner on cost. It starts at $9/user/month and includes a free plan. Keap costs $299/month plus a one-time implementation fee, making it a much larger investment upfront.
🔌 อุปกรณ์เทคโนโลยีของคุณ
If you already use Freshworks tools like Freshdesk, Freshsales CRM integrates natively and reduces setup time. Keap works well with Zapier and e-commerce platforms, making it better for service businesses with existing payment workflows.
📝 กระบวนการขายของคุณ
Freshsales CRM is designed around sales pipeline speed — getting deals closed faster. Keap is better suited to businesses where marketing automation drives leads into a sales funnel over time.
🎓 ระดับประสบการณ์ของคุณ
Freshsales CRM is faster to learn and easier for beginners. Keap has a steeper learning curve and is better suited to users who are willing to invest time mastering its automation tools — or who can use Keap’s in-person training sessions.
🆓 ทดลองใช้งานและเดโมฟรี
Freshsales CRM offers a 21-day free trial, which is longer than Keap’s 14-day trial. Both give you enough time to test core features before committing to a plan.
🛟 ตัวเลือกการสนับสนุน
Keap provides responsive customer support via chat, email, and phone. It also offers personalized onboarding sessions. Freshsales CRM provides live chat on every page for instant help, which is convenient for day-to-day questions.
คู่มือการสลับใช้งาน
กำลังใช้เครื่องมือเหล่านี้อยู่แล้วใช่ไหม? นี่คือสิ่งที่คุณควรคาดหวังหากเปลี่ยนมาใช้เครื่องมืออื่น
🔄 เปลี่ยนจาก Keap เป็น Freshsales CRM ใช่ไหม
✅ สิ่งที่คุณจะได้รับ:
- Lower monthly cost and a free plan option
- Built-in one-click phone calling without extra tools
- AI-powered lead scoring through Freddy AI
❌ สิ่งที่คุณจะสูญเสีย:
- Advanced drag-and-drop campaign automation builder
- Native e-commerce and payment processing
- Built-in SMS marketing alongside email campaigns
📋 วิธีการเปลี่ยน:
- ส่งออกรายชื่อผู้ติดต่อของคุณจาก Keap เป็นไฟล์ CSV
- Sign up for Freshsales CRM and use the 21-day free trial
- Import your CSV into Freshsales and rebuild pipeline stages
🔄 เปลี่ยนจาก Freshsales CRM เป็น Keap ใช่ไหม
✅ สิ่งที่คุณจะได้รับ:
- Advanced automated campaigns with drag-and-drop builder
- Native payment processing and e-commerce tools
- ระบบการตลาดผ่าน SMS และอีเมลแบบครบวงจรในแพลตฟอร์มเดียว
❌ สิ่งที่คุณจะสูญเสีย:
- Freddy AI automatic lead scoring
- Built-in one-click phone calling
- Lower per-user pricing and free plan access
📋 วิธีการเปลี่ยน:
- Export contacts and deal data from Freshsales CRM as CSV
- Start Keap’s 14-day free trial and pay the implementation fee
- Import contacts and rebuild your automation workflows in Keap
What Our Review Didn’t Cover
This comparison focused on individual and small team use cases for both platforms. We didn’t evaluate enterprise-level configurations, custom API integrations, or how either tool performs at scale with 10,000+ contacts. Keap’s onboarding experience may vary significantly based on which implementation package you select. If you’re managing a large sales team or complex multi-department workflows, your experience may differ from what we’ve described here.
คุณสมบัติสุดท้าย
| หมวดหมู่ | ผู้ชนะ |
|---|---|
| 💰 ราคา | เฟรชเซลส์ CRM |
| 🤖 คุณสมบัติการทำงานอัตโนมัติ | คีป |
| 🎯 การจัดการลูกค้าเป้าหมาย | คีป |
| 📊 กระบวนการขาย | เฟรชเซลส์ CRM |
| 📧 การตลาดผ่านอีเมล | คีป |
| 👶 ใช้งานง่าย | เฟรชเซลส์ CRM |
| 🔌 การผสานรวม | เฟรชเซลส์ CRM |
| 🛒 E-commerce & Payments | คีป |
| 🏆 ผู้ชนะเลิศโดยรวม | คีป |
🏆 ผู้ชนะ: เก็บไว้
Keap wins 4 out of 8 categories and takes the overall crown for depth of platform features.
เหมาะสำหรับ: Small business owners who need marketing automation, e-commerce integration, and client communication in one place
Keap and Freshsales CRM are built for different buyers.
Keap is the stronger pick for small businesses that rely on automated campaigns to drive leads and collect payments.
Freshsales CRM is the better choice for sales-focused teams that need an affordable, user-friendly CRM with strong pipeline tools.
The price gap is significant: Freshsales CRM starts at $9/user/month, while Keap costs $299/month before the implementation fee.
If budget is your top priority, Freshsales CRM offers far more flexibility.
But if you need advanced automation features and e-commerce tools in one platform, Keap earns the investment.
เปรียบเทียบ Keap กับที่อื่นเพิ่มเติม
Here’s how Keap stacks up against other CRM and automation competitors:
คีปชนะด้วยคะแนน: Simpler setup for non-agency users, dedicated small business focus, cleaner contact management interface
โกไฮเลเวล ชนะการแข่งขัน: White-label capabilities for agencies, broader funnel-building tools, more affordable for multi-client setups
คีปชนะด้วยคะแนน: Native payment processing, e-commerce workflows, in-person onboarding training
แอคทีฟแคมเปน ชนะการแข่งขัน: Lower entry pricing, more advanced email segmentation, stronger third-party integrations
คีปชนะด้วยคะแนน: Built-in payment collection, better suited for service-based small businesses, lower cost at entry
HubSpot ชนะในด้าน: Free CRM tier, broader marketing hub, stronger การรายงาน and analytics dashboards
คีปชนะด้วยคะแนน: Marketing automation depth, email and SMS campaigns built in, e-commerce functionality
ไพพ์ไดรฟ์ ชนะการแข่งขัน: Cleaner sales pipeline UI, lower per-user pricing, faster onboarding for sales reps
เปรียบเทียบคุณสมบัติเพิ่มเติมของ Freshsales CRM
Here’s how Freshsales CRM compares to other CRM alternatives:
Freshsales CRM เทียบกับ HubSpot
Freshsales CRM ชนะในด้าน: Built-in one-click phone calling, AI lead scoring at lower price points, native Freshworks suite integration
HubSpot ชนะในด้าน: Larger third-party app marketplace, more powerful free tier, stronger content marketing tools
เปรียบเทียบ Freshsales CRM กับ Zoho CRM
Freshsales CRM ชนะในด้าน: Cleaner interface and faster adoption, better AI lead scoring out of the box, stronger mobile app experience
Zoho CRM ชนะในด้าน: More customizable workflows, broader integration with Zoho’s software suite, lower pricing on some tiers
Freshsales CRM เทียบกับ Salesforce
Freshsales CRM ชนะในด้าน: Far lower entry price, quicker setup for small teams, less complex admin overhead
Salesforce ชนะในด้าน: Enterprise-level customization, deeper reporting tools, larger partner and developer network
ถาม บ่อย ๆ
อะไรดีกว่า Keap อีก?
For budget-conscious small businesses, Freshsales CRM and ActiveCampaign are strong alternatives. Freshsales CRM is more affordable and easier to adopt. ActiveCampaign offers deeper email automation at a lower starting price than Keap.
Freshsales เป็นระบบ CRM หรือไม่?
Yes, Freshsales is a full CRM platform built by Freshworks. Freshsales offers a user friendly interface with contact management, lead scoring, sales pipeline tracking, and email tools for sales teams. ความปลอดภัย and data protection are handled at the Freshworks platform level, giving businesses confidence in their data management.
เมื่อก่อน Keap ชื่ออะไร?
Keap was formerly known as Infusionsoft before rebranding in 2019. The platform is sometimes still referred to as formerly Infusionsoft in older reviews and documentation. The core product focus on small business automation has remained consistent since the rebrand.
Keap มีประโยชน์อย่างไร?
Keap is best suited for small business owners who need to automate lead follow-up, run email and text marketing campaigns, and collect payments from clients — all from one platform. It excels at contact management and building complex automated workflows for service-based businesses. When comparing Keap ทางเลือกอื่นนอกเหนือจาก Freshsales, Keap stands out for its e commerce and advanced features not found in most basic CRM pricing plans.
Keap เป็นเครื่องมือ CRM หรือไม่?
Yes, Keap is a CRM tool, but it goes beyond basic customer relationship management. It combines CRM with marketing automation, e-commerce, and payment processing, making it more of an all-in-one small business platform than a traditional standalone CRM.
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