Picking the right customer software can feel like a headache, right?
You’ve got Zendesk and Zoho 客户关系管理 staring you down, and honestly, they both look good.
How do you know which one fits your team? Imagine choosing wrong.
You waste time and money and maybe even lose customers because your tools don’t match your needs.
It’s like buying shoes that look cool but hurt your feet all day.
We’ll break down Zendesk vs Zoho 客户关系管理 in plain English; you’ll know exactly which one is best for your business in 2025.
Let’s find your perfect fit!
概述
We’ve rolled up our sleeves and put both Zendesk and Zoho 客户关系管理 through real-world tests.
Our team explored each platform’s features, pricing, and user-friendliness to bring you a clear, honest comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
Zoho CRM 是什么？
Zoho 客户关系管理 focuses on sales and leads.
It helps you manage customers. It’s built to grow your 商业.
此外，探索我们最喜欢的 Zoho CRM 替代品…
我们的观点
提升你的 La machine Zoho Social 助您制定战略。从智能日程安排、社交聆听到深度分析，立即探索 Zoho Social 的强大功能！
主要优点
- 定制为王： 定制 Zoho CRM 以适合您的确切工作流程。
- 人人都负担得起： 从最多 3 个用户的免费计划开始。
- 移动应用程序访问： 随时随地管理您的 CRM。
- 内置分析： 跟踪关键指标并获得有价值的见解。
定价
- 标准：每位用户每月 14 美元。
- 专业的：每位用户每月 23 美元。
- 企业:$40/用户/月。
- 最终的：每位用户每月 52 美元。
Você pode ter mais de um espaço de trabalho.
缺点
What is Zendesk?
Zendesk is your go-to for customer help. It handles all your support needs.
Think of tickets, chats, and help centers. It keeps your customers coming back.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Let’s see where these two platforms differ on key features.
We’ll look at the core parts that help you decide. Which one fits your needs best for great customer experience?
1. Ticketing System
- Zendesk’s customer support software has a very mature ticketing system. It is designed to handle a high volume of support requests. It makes it easy for support agents to cycle through tickets fast.
- Zoho Desk offers robust ticket systems too. It uses custom workflows like Blueprints for consistent agent processes.
2. Multi-Channel Support
- Zendesk suite is great at centralizing multiple channels in one agent workspace. This includes email, chat, and social messaging. It lets your team respond to all customer conversations.
- Zoho Desk also supports multiple channels. However, some features, like 嗓音, may need add-ons or integration with other Zoho apps.
3.报告和分析
- Reporting and analytics zendesk uses a tool called Explore. It gives you deep insights into your support team’s performance. This helps you reduce costly 停机时间.
- Zoho 客户关系管理 offers strong analytics built into its platform. It gives you a clear picture of sales and service Das bedeutet, dass Ihr. It helps you 制作 更明智的商业决策。
4. Customization and Extensibility
- Zoho 客户关系管理 is highly customizable. It lets you create many custom fields and layouts. This flexibility is great for businesses with unique sales processes.
- Zendesk also allows customization, but its core is focused on customer support. The zendesk marketplace has custom apps to extend its features.
5. AI and Automation
- Zendesk has AI built into its platform, focused on CX. It helps support agents with answers and ticket triage. This boosts productivity.
- Zoho CRM uses Zia, its AI assistant. Zia helps with sales and support by offering intelligent suggestions. It helps you get a clearer picture of your customer interactions.
6. Sales Team Focus
- Zoho CRM is primarily a CRM. It is built to serve the 销售团队. Features like lead management and sales 自动化 are very strong.
- Zendesk has a separate product, Zendesk Sell, for sales. The Zendesk support platform focuses squarely on service, not sales.
7. Knowledge Base & Self-Service
- The Zendesk help center is very strong. It lets you create high-quality center articles for customers to help themselves. It also includes community forums.
- Zoho Desk also offers a help center. It is often fully customizable with a multi-brand focus, which is a great feature for many businesses.
8. Security
- Security zendesk is a core strength for the company. It offers robust features for handling sensitive information. It is trusted by many large companies.
- Zoho also takes security seriously. Both platforms offer standard security and compliance features needed for today’s businesses.
9. 多语言支持
- Zendesk offers strong multilingual support. This is key for businesses that serve many customers across different regions and need to handle multiple languages.
- Zoho Desk also has support for multiple languages in its help center and agent interface.
选择 CRM 软件时要注意什么？
Choosing the right platform is a game changer for your active social media presence.
Here are the standout features and considerations to help you make the best choice, ensuring you get a great solution for your business:
- Multiple Accounts and Platforms:
- Do you need to manage multiple social media accounts easily?
- Can the social media management tool handle all your main social media platforms (Facebook, Twitter, etc.) from one platform?
- Scheduling and Publishing:
- Does it offer robust scheduling and powerful scheduling features?
- Can you schedule posts for optimal times and view the publishing queue easily?
- Content Creation and Workflow:
- Is it easy to draft a post ready with the best pictures and then 即刻 publish posts?
- Are there options for saved drafts and team collaboration on posts?
- Monitoring and Engagement:
- Does the social media manager have the ability to monitor mentions and monitor hashtags on a daily basis?
- Can you quickly respond to customer conversations to boost engagement?
- 分析与报告：
- Can you easily track performance and key metrics for your social media campaigns?
- Does it generate custom reports and pre-built reports to show your marketing ROI and trends?
- Mobile Access and Usability:
- Is the user interface a clean design and easy to use?
- Can you manage your social channels effectively on the move using a dedicated app like the Zoho Social mobile app?
- Ecosystem and Integration (Zoho Specific):
- How well does Zoho Social offers integration with the rest of the Zoho ecosystem?
- Can the platform help you capture new leads and sync with your CRM effectively?
最终裁决
After a close comparison, we lean towards Zendesk for dedicated customer service software.
If your main focus is top-notch customer experience, Zendesk offers a powerful platform.
While Zoho CRM is great for sales, Zendesk support shines for help desks.
If customer satisfaction is your priority and you need robust reporting features, Zendesk is a solid choice.
When Zoho Desk and Zendesk are compared to Zendesk, it becomes clear that they are the best customer service solutions.
Zoho Desk is a good option if you are looking for a free plan or a lower monthly price per user than Zoho.
But in the long run, Zendesk provides a better experience. We recommend Zendesk for its focused strength.
Zoho CRM 的更多内容
以下是 Zoho CRM 与其替代方案的简要比较：
- Zoho CRM 与 Pipedrive: Zoho CRM 功能丰富且价格实惠；Pipedrive 提供更简单、更直观的销售渠道。
- Zoho CRM 与 Keap: Zoho CRM 是一款整体 CRM；Keap 擅长集成销售和营销自动化。
- Zoho 与 GoHighLevel 对比Zoho CRM 是一款非常灵活且功能丰富的 CRM 软件。它适用于各种规模的企业，提供深度定制和强大的销售报告功能。GoHighLevel 是一个主要面向营销代理企业的一体化平台。
- Zoho CRM 与 ActiveCampaign: Zoho CRM 提供全面的 CRM；ActiveCampaign 在先进的营销自动化方面处于领先地位。
- Zoho CRM 与 HubSpot: Zoho CRM 具有成本效益并提供多样化的功能；HubSpot 用户友好并提供广泛的平台，但价格可能更高。
- Zoho CRM 与 ClickFunnels: Zoho CRM 是一款完整的业务管理套件；ClickFunnels 专注于构建转化率优化的销售渠道。
- Zoho CRM 与 Folk 对比: Zoho CRM 是一款功能广泛、可定制的 CRM；Folk 是一款更简单、协作的联系人管理工具。
- Zoho CRM 与 Instant: Zoho CRM 提供全周期 CRM；立即专注于 冷电子邮件推广 大规模。
- Zoho CRM 与 ClickUp: Zoho CRM 是一款专用的 CRM 解决方案；ClickUp 主要是一个多功能的项目管理平台。
- Zoho CRM 与 Monday CRM 对比: Zoho CRM 提供深度 CRM 功能；Monday CRM 强调更广泛的工作操作系统中的可视化工作流程。
- Zoho CRM 与 Capsule CRM: Zoho CRM 功能广泛且可定制；Capsule CRM 以其简单性和易用性而闻名。
- Zoho CRM 与 Insightly: Zoho CRM 提供全面的 CRM 功能；Insightly 将 CRM 与项目管理相结合。
- Zoho CRM 与 Freshsales CRM: Zoho CRM 提供强大的自动化和定制功能；Freshsales CRM 具有直观的销售渠道。
- Zoho CRM 与 Salesforce: Zoho CRM 是一款价格实惠、功能丰富的替代方案；Salesforce 是一款高度可定制、市场领先的企业解决方案。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
常见问题
Can I customize either Zendesk or Zoho CRM to fit my specific business needs?
Yes, both platforms offer customization. Zoho CRM provides extensive options for custom fields and workflows. Zendesk, while designed to be user-friendly, also provides customization for support-specific needs.
Which platform is better for handling multiple support channels in one place?
Zendesk excels at integrating multiple support channels into one place. It seamlessly integrates email, chat, La machine, and phone support. If managing diverse channels in one place is crucial, Zendesk is a strong choice.
Which platform is more suitable for a growing business needing a scalable customer service solution?
Zendesk is a strong, scalable customer service solution. It offers various pricing tiers to accommodate growth, and its robust features and integrations help you optimize your support operations as you expand.
Does Zoho CRM or Zendesk offer web forms for capturing customer data?
Both platforms offer web forms. Zendesk uses them for support tickets, while Zoho CRM uses them for lead capture and data collection. Both help you make it easier for customers to engage with your business.
Which platform has more features that help improve customer satisfaction?
Zendesk has more features that help improve customer satisfaction. It is built for customer support, and its strong ticketing, knowledge base, and live chat are designed to boost customer experience.
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