Picking the right customer software can feel like a headache, right?
You’ve got Zendesk and Zoho 客户关系管理 staring you down, and honestly, they both look good.
How do you know which one fits your team? Imagine choosing wrong.
You waste time and money and maybe even lose customers because your tools don’t match your needs.
It’s like buying shoes that look cool but hurt your feet all day.
We’ll break down Zendesk vs Zoho 客户关系管理 in plain English; you’ll know exactly which one is best for your business in 2025.
Let’s find your perfect fit!
概述
We’ve rolled up our sleeves and put both Zendesk and Zoho 客户关系管理 through real-world tests.
Our team explored each platform’s features, pricing, and user-friendliness to bring you a clear, honest comparison.
85% of users report improved customer satisfaction with Zendesk. See if it’s right for you!
定价： It has a free plan. The premium plan starts at $19/month.
主要特点：
- Ticketing System.
- Live Chat.
- Help Center.
92% of businesses using Zoho CRM saw increased sales within the first year. Explore it today!
定价： 它有一个免费计划。高级计划起价为 $14/月。
主要特点：
- 销售自动化。
- Lead Management.
- Analytics.
What is Zendesk?
Zendesk is your go-to for customer help. It handles all your support needs.
Think of tickets, chats, and help centers. It keeps your customers coming back.
此外，探索我们最喜欢的 Zendesk alternatives…
85% of users report improved customer satisfaction with Zendesk. See if it’s right for you!
主要优点
- Boost agent efficiency by 40% with smart routing.
- Achieve a 95% customer satisfaction rate with personalized support.
- Resolve 80% of common issues with a self-service knowledge base.
定价
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/月
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: 定制定价
优点
缺点
Zoho CRM 是什么？
Zoho 客户关系管理 focuses on sales and leads.
It helps you manage customers. It’s built to grow your business.
此外，探索我们最喜欢的 Zoho CRM 替代品…
92% of businesses using Zoho CRM saw increased sales within the first year. Explore it today!
主要优点
- Increase lead conversion by 35% with automation.
- Improve sales forecasting accuracy by 90%.
- Gain 360-degree customer view, improves relationships.
定价
- 标准： $14 per user per month.
- 专业的： $23 per user per month.
- 企业： $40 per user per month.
- 最终的： $52 per user per month.
优点
缺点
功能比较
Let’s see where these two platforms differ.
We’ll look at the core parts that help you decide. Which one fits your needs best?
1. Customer Support
Zendesk is built for customer support. It has strong tools for tickets and chats.
Zoho CRM handles support, but it’s more about sales.
If you need a dedicated help desk, like Zendesk, it’s a strong choice.
2. Automation
Zoho CRM offers powerful sales automation. It helps you manage leads.
Zendesk uses automation to speed up support tickets.
Both platforms boost productivity but in different ways.
3. Knowledge Base
Zendesk’s knowledge base lets customers find answers themselves.
Zoho CRM also has a knowledge base, but it’s part of a larger system.
If a strong knowledge base is key, Zendesk has an edge.
4. Live Chat
Zendesk’s live chat is made to provide fast customer help.
Zoho CRM offers live chat, too. It integrates with its other tools.
Both have a live chat, but Zendesk is more centered on support.
5. Customization
Zoho CRM gives you many ways to customize fields and workflows.
Zendesk lets you customize, but it’s often for support-specific needs.
Both offer customization, but Zoho CRM gives more options.
6. Workflow
Zendesk has workflows to make support tickets move faster.
Zoho CRM has workflows for sales and marketing tasks.
Both help your support team but for different jobs.
7. Easy to Use
Zendesk is known for being easy to use. It’s simple for support teams.
Zoho CRM can be complex. It has many features to learn.
If easy to use is vital, vs Zendesk, Zoho has a steeper learning curve.
选择 CRM 软件时要注意什么？
- Customer Support Needs: Does your team need a dedicated help desk? How important are live chat and ticketing?
- Sales and Lead Management: How much automation do you need for sales? Can the CRM handle your lead pipeline?
- Ease of Use & Training: How quickly can your team learn the software? Is the interface simple and intuitive?
- 定制选项： Can you tailor the CRM to your specific workflow? Does it offer flexible field and module customization?
- 整合能力： Does it integrate with your current tools? How well does it connect with marketing and other systems?
- 可扩展性： Can the CRM grow with your business? Does it offer different plans to accommodate growth?
- 报告和分析： Does it provide clear and actionable insights? Can you create custom reports to monitor key metrics?
最终裁决
After a close comparison, we lean towards Zendesk for dedicated customer service software.
If your main focus is top-notch customer experience, Zendesk offers a powerful platform.
While Zoho CRM is great for sales, Zendesk support shines for help desks.
If customer satisfaction is your priority and you need robust reporting features, Zendesk is a solid choice.
When Zoho Desk and Zendesk are compared to Zendesk, it becomes clear that they are the best customer service solutions.
Zoho Desk is a good option if you are looking for a free plan or a lower monthly price per user than Zoho.
But in the long run, Zendesk provides a better experience. We recommend Zendesk for its focused strength.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Zoho CRM 的更多内容
以下是 Zoho CRM 与其替代方案的简要比较：
- Zoho CRM vs GoHighLevel: Zoho CRM 提供广泛的传统 CRM 功能；GoHighLevel 专注于机构营销自动化。
- Zoho CRM 与 Pipedrive: Zoho CRM 功能丰富且价格实惠；Pipedrive 提供更简单、更直观的销售渠道。
- Zoho CRM 与 Keap: Zoho CRM 是一款整体 CRM；Keap 擅长集成销售和营销自动化。
- Zoho CRM 与 ActiveCampaign: Zoho CRM 提供全面的 CRM；ActiveCampaign 在先进的营销自动化方面处于领先地位。
- Zoho CRM vs HubSpot: Zoho CRM 具有成本效益并提供多样化的功能；HubSpot 用户友好并提供广泛的平台，但价格可能更高。
- Zoho CRM 与 ClickFunnels: Zoho CRM 是一款完整的业务管理套件；ClickFunnels 专注于构建转化率优化的销售渠道。
- Zoho CRM 与 Folk 对比: Zoho CRM 是一款功能广泛、可定制的 CRM；Folk 是一款更简单、协作的联系人管理工具。
- Zoho CRM 与 Instant: Zoho CRM 提供全周期 CRM；立即专注于 冷电子邮件推广 大规模。
- Zoho CRM 与 ClickUp: Zoho CRM 是一款专用的 CRM 解决方案；ClickUp 主要是一个多功能的项目管理平台。
- Zoho CRM 与 Monday CRM 对比: Zoho CRM 提供深度 CRM 功能；Monday CRM 强调更广泛的工作操作系统中的可视化工作流程。
- Zoho CRM 与 Capsule CRM: Zoho CRM 功能广泛且可定制；Capsule CRM 以其简单性和易用性而闻名。
- Zoho CRM 与 Insightly: Zoho CRM 提供全面的 CRM 功能；Insightly 将 CRM 与项目管理相结合。
- Zoho CRM 与 Freshsales CRM: Zoho CRM 提供强大的自动化和定制功能；Freshsales CRM 具有直观的销售渠道。
- Zoho CRM 与 Salesforce: Zoho CRM 是一款价格实惠、功能丰富的替代方案；Salesforce 是一款高度可定制、市场领先的企业解决方案。
常见问题
Can I customize either Zendesk or Zoho CRM to fit my specific business needs?
Yes, both platforms offer customization. Zoho CRM provides extensive options for custom fields and workflows. Zendesk, while designed to be user-friendly, also provides customization for support-specific needs.
Which platform is better for handling multiple support channels in one place?
Zendesk excels at integrating multiple support channels into one place. It seamlessly integrates email, chat, 社交媒体, and phone support. If managing diverse channels in one place is crucial, Zendesk is a strong choice.
Which platform is more suitable for a growing business needing a scalable customer service solution?
Zendesk is a strong, scalable customer service solution. It offers various pricing tiers to accommodate growth, and its robust features and integrations help you optimize your support operations as you expand.
Does Zoho CRM or Zendesk offer web forms for capturing customer data?
Both platforms offer web forms. Zendesk uses them for support tickets, while Zoho CRM uses them for lead capture and data collection. Both help you make it easier for customers to engage with your business.
Which platform has more features that help improve customer satisfaction?
Zendesk has more features that help improve customer satisfaction. It is built for customer support, and its strong ticketing, knowledge base, and live chat are designed to boost customer experience.
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