Running an IT help desk can be a real headache, right?
Juggling tickets, managing assets, and keeping everyone happy is tough.
If you’ve been using Freshservice, you might feel like it’s not quite cutting it anymore.
Maybe the cost is too high, or you’re missing some key features.
This can lead to slow support, frustrated teams, and unhappy users.
但如果有更好的方法呢？
What if you could find a tool that fits your needs and makes your life easier?
In this article, we’ll explore the 9 best Freshservice alternatives to help you find the right solution to boost your IT管理 在2025年。
让我们开始吧。
What are the Best Freshservice Alternatives?
Finding the right IT management tool is a big decision.
With so many options out there, it can be hard to know where to start.
We’ve done the heavy lifting for you by carefully researching and ranking the top Freshservice alternatives.
Here are our top recommendations to help you make an informed choice.
1. 外卖（⭐️4.8）
Atera 是一个完整的 IT 管理平台。
It combines RMM, PSA, and help desk features into one tool.
It’s a great choice for IT professionals and managed service providers.
Это реальные дела, которые вам нужно сделать, или заметки, которые вы хотите записать.
亲身体验 Atera！加入 120 多个国家/地区超过 13,000 名客户。使用 AI Copilot，工单数量可减少 35%。
主要优点
- 每周平均提高团队生产力 11-13 小时。
- 实现安全系统 97% 的修补成功率。
- 轻松处理 600 万台设备。
- 使用 AI Copilot 生成准确率高达 90% 的脚本。
- 自动解决 50% 的票证。
定价
取出 提供免费试用和一系列定价选项。具体如下：
- MSP Pro 计划： 每月 129 美元起
- MSP 增长计划： 每月 179 美元
- MSP 电源计划： 每月209美元
- MSP超级大国计划： 联系以获取定价。
- IT部门专业规划： 每月 149 美元起
- IT部门专家计划： 每月 189 美元
- IT部门总体规划： 每月 219 美元
- IT部门企业计划： 联系以获取定价。
Você pode ter mais de um espaço de trabalho.
缺点
2. NinjaOne（⭐️4.6）
NinjaOne offers powerful and simple-to-use RMM 软件.
Its platform helps you manage and secure your 设备 很容易
You can automate tasks and provide great support to your clients.
主要优点
- 集中控制： 从单一位置管理所有设备。
- 强大的自动化功能： 自动执行任务以节省时间。
- 可靠的修补： 保持系统更新和安全。
- 快速远程访问： 即刻 连接到用户设备。
- 出色的支持： 当您需要时获得快速帮助。
- 保修追踪： 跟踪 100% 的设备保修。
定价
- 提供免费试用
- 没有公开的固定价格。
- 联系他们获取个性化报价。
Você pode ter mais de um espaço de trabalho.
缺点
3. N-able (⭐️4.5)
N-able provides a suite of tools for IT service management.
It focuses on 安全 and automation.
This platform helps you protect your networks and streamline your workflows for efficiency.
主要优点
- 综合 RMM： 全面远程监控。
- 高级安全性： 防范网络威胁。
- 补丁管理： 保持所有软件为最新版本。
- 备份和恢复： 轻松保护客户数据。
- 报告工具： 深入了解 IT 健康状况。
- 自动化： 简化日常 IT 任务。
定价
- 提供免费试用。
- 没有公开的固定价格。
- 提供定制报价。
Você pode ter mais de um espaço de trabalho.
缺点
4. ConnectWise (⭐️4.2)
ConnectWise is a big player in the MSP space.
It has a full range of solutions from business management to cybersecurity.
Its tools help businesses grow and scale their operations.
主要优点
- 完整的 PSA 套件： 管理项目、计费和销售。
- 强大的 RMM： 监控和管理所有端点。
- 强大的集成： 与许多其他工具连接。
- 自动化工作流程： 设置任务自行运行。
- 详细报告： 深入了解您的业务。
- 移动访问： 随时随地轻松管理。
定价
- 提供免费试用。
- 没有公开的固定价格。
- 联系销售人员获取报价。
Você pode ter mais de um espaço de trabalho.
缺点
5.ManageEngine (⭐️4.0)
ManageEngine offers a wide variety of IT solutions.
From help desk to network monitoring, it covers all bases.
It is a very flexible and comprehensive platform for all IT needs.
主要优点
- 广泛的产品范围： 许多适用于 IT 的工具。
- 成本效益： 通常有更多实惠的选择。
- 强大的报告功能： 获得良好的数据洞察。
- 自动化功能： 很好地实现任务自动化。
- 可扩展的解决方案： 与您的业务一起成长。
- 混合云支持： 灵活部署。
定价
- 提供免费试用。
- 提供定制报价。
Você pode ter mais de um espaço de trabalho.
缺点
6. SyncroMSP (⭐️3.8)
SyncroMSP 是一个一体化的 RMM 和 PSA 平台。
It’s built for MSPs who want to simplify their work.
It offers automated billing and powerful remote access features.
主要优点
- 一体化工具： RMM、PSA、远程访问。
- 每项技术定价： 对于成长中的团队来说价格实惠。
- 综合计费： 简化发票流程。
- 脚本引擎： 轻松自动执行复杂任务。
- 内置票务： 管理帮助台请求。
- 良好的社区： 获得其他用户的帮助。
定价
- 核心计划：每位用户每月 129 美元。
- 团队计划：每位用户每月 179 美元。
Você pode ter mais de um espaço de trabalho.
缺点
7. Kaseya (⭐️3.2)
Kaseya provides a wide range of IT management solutions.
It’s known for its automation and security.
Their products are designed to help IT teams work more efficiently.
主要优点
- 一体化平台： 一套满足多种需求。
- 强大的自动化： 自动化日常 IT 工作。
- 统一管理： 从一个地方管理 IT。
- 内置文档： 快速访问关键信息。
- IT 胶水集成： 无缝知识共享。
- 安全重点： 增强您的网络防御。
定价
- 提供免费演示。
- 没有公开的固定价格。
- 提供定制报价。
Você pode ter mais de um espaço de trabalho.
缺点
8. Pulseway（⭐️3.0）
Pulseway is known for its mobile-first RMM solution.
It lets you manage your IT from anywhere.
It’s great for teams who need to stay connected on the go.
Это реальные дела, которые вам нужно сделать, или заметки, которые вы хотите записать.
想要改善您的 IT 管理？立即开始免费试用 Pulseway，体验移动 RMM 的强大功能。
主要优点
Pulseway 提供强大的功能，尤其适用于移动管理：
- 实时移动访问： 从任何移动设备解决问题，节省大量时间。
- 广泛的设备支持： 监控 Windows、macOS、Linux 和网络设备。
- 自动修补： 使超过 220 个第三方应用程序和操作系统保持最新。
- 集成解决方案： 将 RMM、PSA 和 IT 资产管理整合到一个平台中。
- 快速解决问题： 即时警报使您能够更快地检测和修复问题。
定价
- 3年： 每月 27 美元
- 年度的： 每月 44 美元
- 每月： 每月 67 美元
Você pode ter mais de um espaço de trabalho.
缺点
9. SuperOps (⭐️2.8)
SuperOps 是一个由人工智能驱动的 PSA 和 RMM 平台。
It helps MSPs automate tasks and run their business better.
This tool is built to be modern and very user-friendly.
主要优点
- 统一 PSA/RMM： 一体化 IT 管理。
- 现代界面： 易于使用和导航。
- 智能自动化： 自动执行许多日常任务。
- 人工智能洞察： 获得明智的建议。
- 主动监控： 尽早发现问题。
- 端点安全： 确保设备安全无虞。
定价
- 仅限 PSA：起价为每位用户每月 79 美元。
- 仅限 RMM：起价为每位用户每月 99 美元。
- 统一基础版：每位用户每月 129 美元。
- 统一预付：每位用户每月 159 美元。
Você pode ter mais de um espaço de trabalho.
缺点
买家指南
在研究寻找最佳产品时，我们根据以下因素进行确定：
- 定价: We looked at the cost of each platform, paying attention to custom pricing, hidden fees, and whether they offered an affordable pricing and cost-effective solution.
- 特征: We explored the core features of each product, including their AI capabilities and how they use machine learning. We also evaluated their service desk, service management platform, itsm platform, Jira Service Management, SolarWinds Service Desk, Jira Software, saas management, Service Requests, Service Catalog, Self-Service Portals, and their ability to automate workflows and offer robust automation. We also looked for features like a knowledge base, knowledge base articles, remote desktop, and asset tracking for managing its assets.
- Support & Management: We checked for their service management processes and service management capabilities, focusing on incident management, change management, and operations management. We also considered how they handle ticket management, request management, and their ability to create tickets through multiple communication channels and web form. We assessed their approach to support operations, service delivery, and how they handle customer support and customer interactions across multiple channels and with multi-channel support and multi-channel ticketing. Key factors included ticket resolution time, ticket status, and how they ensure customer satisfaction and employee satisfaction and enhances employee satisfaction.
- Usability & Integration: We examined the user-friendly interface, seamless integration with other tools like Microsoft Teams, and the ability for seamless collaboration for other team members. We also examined 报告 features for making data-driven decisions and their approach to handling security risks.
- Flexibility & Scalability: We considered whether the platform was a cloud based or cloud-based platform, offered flexible deployment, extensive customization options, and provided a comprehensive solution on one platform for allowing customers and support teams to work effectively. We also considered features that improve agent performance and service level agreements, as well as how they handle resolved tickets and ticket forms.
总结
Choosing the right desk software is a big step for any IT team.
We have walked you through some of the best alternatives to Freshservice.
Each tool has its strengths, from powerful asset management to better ways of handling support tickets.
The key is to find the platform that matches your specific needs.
Many of these tools offer advanced features and even AI-driven automation to make your job easier.
Don’t settle for a tool that doesn’t quite fit.
The right choice can save you time, money, and a lot of headaches down the road.
常见问题
What are the main differences between Freshservice and Atera?
Freshservice focuses on ITSM, while Atera is a complete RMM and PSA platform. Atera provides a more all-in-one solution for MSPs, including remote monitoring and professional services automation, while Freshservice is geared more towards internal IT departments.
How does Atera’s AI Copilot help IT teams?
Atera’s AI Copilot automates tasks, generates script suggestions, and provides smart insights to help IT professionals work more efficiently. It can summarize tickets, draft responses, and help with troubleshooting.
What is the primary function of Atera’s IT Autopilot?
Atera’s IT Autopilot is designed to maintain and secure your IT environment proactively. It uses automation to perform routine tasks like patching, maintenance scripts, and other proactive actions to prevent issues before they occur.
Is NinjaOne better than Freshservice for remote monitoring?
NinjaOne is highly regarded for its user-friendly and powerful remote monitoring and management (RMM) capabilities. It provides a more modern, streamlined experience for managing endpoints compared to Freshservice’s more traditional ITSM approach.
What is the biggest advantage of using an all-in-one platform like Atera?
Using an all-in-one platform like Atera eliminates the need for multiple separate tools. It consolidates RMM, PSA, and help desk functionalities, which simplifies workflows, reduces costs, and provides a unified view of your IT operations.
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