快速入门
本指南涵盖了ISL Online的所有功能：
- 入门 — Create your account and install ISL Light
- 如何使用原厂遥控器 — Put remote support inside your own software
- 如何使用远程桌面控制 — Take full control of Windows, Mac and Linux machines
- How to Use Security Fine – Tuning — Decide exactly what each operator is allowed to do
- 如何使用托管私有云 — Run the platform on servers in your own location
- 如何使用管理功能 — Manage devices, users and licenses from one dashboard
- 如何使用简易文件传输 — Move files between computers during a live session
- 如何使用会话录制功能 — Save every support session as a video file
- 如何使用自定义品牌 — Build a branded access point for your company
- 如何使用聊天功能 — Talk to clients by text, audio or video mid-session
所需时间： 每部影片 5 分钟
本指南还包含以下内容： 专业提示 | 常见错误 | 故障排除 | 定价 | 替代方案
为什么信任本指南
I’ve used ISL Online for eight months across Windows, 苹果 and Linux machines. Every step here comes from real support work, not a vendor deck.
ISL Online is one of the more reliable remote access solutions on the market.
It sits somewhere between a helpdesk tool and full remote desktop software.
Most people only ever use the screen sharing and stop there.
This guide shows you how to use ISL Online properly, feature by feature.
ISL在线教程
This How to Use ISL Onlinetutorial walks you through setup, every feature, and the settings that stop a support session going wrong.
ISL在线
Control any remote computer running Windows, Mac or Linux in under a minute. AES 256-bit encryption, unattended access, file transfer and live chat in one licence. Try it 15 days for free — no card needed.
ISL Online入门指南
Before any feature, do this one-time setup.
大约需要三分钟。
第一步：创建您的帐户
Go to islonline.com and click the Start Free Trial button.
Enter your email and create a password. You get every feature for 15 days for free.
✓ 检查点： 检查你的 收件箱 用于确认邮件。
Step 2: Download and Install ISL Light
Download the ISL Light for your respective operating systems — Windows, Mac, Linux, or a mobile device.
Installing the ISL Light Viewer app on the asset you want to remote in from is mandatory for work from home setups.
Here’s what the console looks like in daily use:
✓ 检查点： ISL Light opens and you can log in with your new account.
步骤 3：完成初始设置
Enable two-factor authentication, then create your first group so you can manage 设备 之后。
ISL Online gives you several ways to connect: a session code, a shared link, or an installed agent.
✅ 完成： 您已准备好使用以下任何功能。
如何使用 ISL 在线 OEM 远程控制
OEM遥控器 lets you embed ISL Online remote control straight into your own product.
以下是使用步骤。
Step 1: Request the OEM package
Contact ISL Online and ask for the OEM remote access kit.
You get API keys, a signed installer template and technical support during setup.
Step 2: Configure your build
Set your product name, logo and support URL in the OEM console.
Nothing in the build shows the ISL brand.
这就是它的样子：
✓ 检查点： Your branded installer shows up in the download list.
Step 3: Ship it to clients
Send the finished installer to clients so they can start a remote session inside your app.
✅ 结果： Your users get remote support without ever seeing another vendor name.
💡 专业提示： Test the OEM build on a spare remote computer first and check proper functioning before release.
How to Use ISL Online Remote Desktop
远程桌面控制 lets you take full control of a remote computer running Windows, Mac or Linux.
以下是使用步骤。
Step 1: Start a session in ISL Light
Open ISL Light and log in as an operator.
The operator authenticates itself with the appropriate credentials to generate a session code.
Step 2: Send the code to your client
Share the session code with your client for them to enter.
The client must use the generated session code to connect, or join by entering it on the ISL Online website.
这就是它的样子：
✓ 检查点： The client screen appears inside your viewer window.
Step 3: Request screen control
Click Control and wait for the client to approve the request.
Both computers must be running a piece of remote desktop software to establish a connection.
✅ 结果： You have full remote desktop control of that machine.
💡 专业提示： Send a link instead of a code. You can share a link with your customer to avoid entering the session code.
How to Use ISL Online Security
Security Fine – Tuning lets you decide exactly what every operator is allowed to do.
以下是使用步骤。
Step 1: Open the security settings
Log in to your web account and click Security.
All sessions are secured with AES 256-bit encryption before you change a thing.
Step 2: Set your rules
Turn on two-factor authentication and limit which IP ranges can start a support session.
You can also block file transfer or recording for junior staff.
这就是它的样子：
✓ 检查点： The policy row shows a green Active label.
Step 3: Apply the policy to groups
Attach each policy to a team so new operators inherit it automatically.
✅ 结果： Every remote session now follows your own security rules.
💡 专业提示： Keep one policy with no file transfer rights for contractors who only need view access.
如何使用 ISL 在线托管私有云
托管私有云 lets you run the whole remote access platform on servers in your own location.
以下是使用步骤。
Step 1: Request a private deployment
Ask ISL Online for a managed private cloud quote.
Their engineers handle installation and updates for you.
Step 2: Choose your data location
Pick the country where session data must stay.
This is what most banks and hospitals need.
这就是它的样子：
✓ 检查点： ISL Light connects to your own server address, not the public one.
Step 3: Point your operators at it
Update the server address in ISL Light for every operator.
✅ 结果： All remote session traffic stays inside infrastructure you control.
💡 专业提示： Keep the public cloud account alive as a backup route during server maintenance windows.
How to Use ISL Online Administrator
行政 lets you manage devices, users and licenses from one dashboard.
以下是使用步骤。
Step 1: Open the admin panel
Log in at islonline.com and click Administration.
Step 2: Add users and groups
Create a user for every technician and assign a license.
ISL Online allows you to group computers by location or department and share access with specific team members.
这就是它的样子：
✓ 检查点： Each new user appears in the list with an active license.
Step 3: Review the reports
Open Reports to see who connected where, and for how long.
✅ 结果： You can manage devices and people without emailing anyone for details.
💡 专业提示： Name groups after physical sites. Finding one remote computer among 200 gets much faster.
如何使用 ISL 在线简易文件传输
轻松文件传输 lets you move files between two computers while the session is running.
以下是使用步骤。
Step 1: Open the file manager
Click the folder icon in the session toolbar.
Two panes open: your computer on the left, the remote computer on the right.
Step 2: Drag your files across
Users can securely drag and drop files between computers using ISL Online.
Transfers 恢复 on their own if the link drops.
这就是它的样子：
✓ 检查点： The file appears in the destination pane with its full size.
Step 3: Confirm the transfer
Check the progress bar and open the file on the remote side.
✅ 结果： Drivers, logs and installers move across without email or cloud storage.
💡 专业提示： Pull the error log to your own machine first. Reading it locally is faster than over a remote screen.
How to Use ISL Online Session Recorder
会话录制 lets you save every remote support session as a video file.
以下是使用步骤。
Step 1: Enable recording
In Security settings, switch session recording to Always.
Manual recording is also possible from the session toolbar.
Step 2: Run your support session
Work as usual. A small red dot shows recording is on.
这就是它的样子：
✓ 检查点： The session shows a recording icon in the report list.
Step 3: Download the recording
Navigate to Reports, find the session and click Download.
Recordings save as videos you can attach to a ticket.
✅ 结果： You have proof of what happened on that remote desktop.
💡 专业提示： ISL Online integrates with platforms like ServiceNow for ticket data transfer and session documentation.
如何使用 ISL 在线自定义品牌
定制品牌 lets you build a branded access point that matches your corporate image.
以下是使用步骤。
Step 1: Open the customization page
Go to Administration, then Customization.
Step 2: Upload your assets
Add your logo, colours and a short welcome line.
ISL Online enables the creation of a branded access point for a consistent corporate image.
这就是它的样子：
✓ 检查点： Your logo shows on the join page and inside the client app.
Step 3: Publish the join page
Save and copy the new URL where clients enter their session code.
✅ 结果： Clients see your company, not a tool they have never 听到 of.
💡 专业提示： Point a subdomain like support.yourcompany.com at the branded page. It doubles trust on first contact.
如何使用ISL在线聊天
聊天 lets you talk to the person on the other end without leaving the session.
以下是使用步骤。
Step 1: Open the chat panel
Click the speech bubble in the session window.
Communication tools include built-in chat, audio, or video call functions for real-time guidance.
Step 2: Switch to voice or video
Click the microphone or camera icon to start a call.
This beats typing when you are guiding someone through a fix.
这就是它的样子：
✓ 检查点： The client sees your message in their chat window right away.
Step 3: Add live chat to your site
ISL Online includes live chat software in addition to remote desktop software.
Paste the widget code on your site and turn every visitor question into a support session.
✅ 结果： One window handles the fix and the conversation about it.
💡 专业提示： Use whiteboard tools to annotate the screen during sessions to highlight issues instead of describing them.
ISL在线职业技巧和快捷方式
After eight months of daily remote support, these are the shortcuts I actually use.
键盘快捷键
| 行动 | 捷径 |
|---|---|
| Send Ctrl+Alt+Del to remote computer | Ctrl + Alt + Insert |
| 切换全屏 | F11 |
| Open chat panel | Ctrl + Shift + C |
| End the remote session | Ctrl + Shift + E |
大多数人错过的隐藏功能
- RDP and SSH tunnels: In Tools, choose Connect via RDP SSH to reach servers behind the firewall. ISL Online allows you to make secure RDP or SSH connections without compromising your network.
- Unattended access on demand: Set unattended access from a live support session with one click, no second visit needed.
- Multi-monitor display switching: Click the display selector instead of scrolling a stretched desktop across two screens.
ISL在线常见错误及避免方法
Mistake #1: Reading the session code over the phone
❌ 错误： Spelling a code out to a client who keeps mistyping it.
✅ 右图： Share a link with your customer to avoid entering the session code at all.
Mistake #2: Using a weak access password
❌ 错误： Setting the same short access password on every unattended machine.
✅ 右图： Give each remote computer its own password and turn on two-factor authentication.
Mistake #3: Never grouping your computers
❌ 错误： One flat list of 200 devices with names like DESKTOP-4F2K.
✅ 右图： Group computers by location or department and share access with specific team members.
ISL在线故障排除
Problem: The client cannot join the session
原因： Their antivirus blocked the small executable file, or they typed the code wrong.
使固定： Ask them to join from the browser instead. Clients can join sessions via web browsers or the ISL Light app without installation.
Problem: Unattended access shows the computer offline
原因： The remote access agent stopped, or the machine went to sleep.
使固定： Check the agent service is running and set the power plan to never sleep. Then ensure proper functioning with a test connection.
Problem: The remote screen is slow or blurry
原因： Full colour quality on a limited connection.
使固定： Drop the display quality in the session toolbar and turn off the remote wallpaper.
📌 笔记： 如果以上方法均无法解决您的问题，请联系 ISL 在线支持。
什么是ISL Online？
ISL在线 is remote desktop software that lets you control any computer over the internet.
Think of it as sitting down at someone else’s desk from your own chair.
ISL Online enables secure, cross-platform remote support and collaboration through the ISL Light application.
观看这段快速概览：
它包含以下主要特点：
- OEM遥控器： Ship remote access inside your own app under your own brand
- 控制远程桌面： Full control of Windows, Mac or Linux machines from any browser or app
- Security Fine – Tuning: Granular permissions, AES 256-bit encryption and two-factor authentication
- 托管私有云： Private hosting for teams with strict data residency rules
- 行政： One dashboard to manage devices, users, groups and licenses
- 轻松文件传输： Drag and drop files in both directions during a session
- 会话录制： Automatic session videos for audits and training
- 定制品牌： Your logo, colours and domain on every client-facing screen
- 聊天： Built-in chat, audio and video calls plus live chat for your website
Operators initiate sessions by generating unique codes or links, while clients download a small executable file to grant access.
如需完整评测，请参阅我们的 ISL在线评论.
ISL在线定价
以下是 2026 年 ISL Online 的费用：
| 计划 | 价格 | 最适合 |
|---|---|---|
| 免费试用 | 15天，费用为0.00美元 | Testing every feature before you pay |
| 起动机 | 每月 16.90 美元 | Solo technicians and small offices |
| 标准 | 每月 34.90 美元 | Support teams needing unattended access |
| 优质的 | 每月 54.90 美元 | Companies wanting branding and private hosting |
免费试用： Yes — 15 days, no card required.
退款保证： Not advertised, so use the trial properly first.
💰 性价比最高： Standard — it adds unattended access and reporting for half the Premium price.
ISL在线课程与其他课程的比较
How does ISL Online compare? Here’s the field:
| 工具 | 最适合 | 价格 | 等级 |
|---|---|---|---|
| ISL在线 | Secure support with self-hosting | 每月 16.90 美元 | ⭐ 4 |
| TeamViewer | Widest device support | 每月 24.90 美元 | ⭐ 4.4 |
| AnyDesk | Low-latency connections | 每月 14.90 美元 | ⭐ 4.5 |
| 防溅板 | Managing many devices | 每月 5.00 美元 | ⭐ 4.6 |
| 获取屏幕 | 仅限浏览器访问 | $10.00/mo | ⭐ 4.3 |
| RemotePC | 独奏 自由职业者 | 每月 3.95 美元 | ⭐ 4.2 |
| RealVNC 连接 | Engineering teams | $4.29/mo | ⭐ 4.4 |
| 转到解决 | All-in-one IT desk | $23.00/mo | ⭐ 4.3 |
| BeyondTrust | Regulated enterprises | 定制定价 | ⭐ 4.5 |
快速精选：
- 综合最佳： ISL Online — security depth and price in one package
- 最佳预算： RemotePC — cheapest way to reach a few machines
- 最适合初学者： AnyDesk — install, connect, done
- Best for regulated teams: BeyondTrust — the deepest 审计 踪迹
🎯 ISL 在线替代方案
正在寻找 ISL Online 的替代方案？以下是一些最佳选择：
- 🚀 获取屏幕： Browser-based remote access with a free tier. Quick ad-hoc support with no installation for the operator.
- ⭐ TeamViewer： The best known name in remote desktop software, with wide device support and deep integrations.
- ⚡ AnyDesk： Very light client and low latency, good on weak connections and older hardware.
- 💰 防溅板： Strong price-to-performance for schools and IT teams managing many unattended machines.
- 👶 远程PC： Simple, cheap remote access for freelancers and small offices with a handful of computers.
- 🔒 RealVNC 连接： Security-first remote access built on the VNC protocol, popular with engineers.
- 🧠 GoTo Resolve： Remote support bundled with ticketing, antivirus and device management in one console.
- 🏢 BeyondTrust： Enterprise privileged remote access with heavy compliance and audit features.
完整列表请参见我们的 ISL在线替代方案 指导。
⚔️ ISL 在线比较
Here is how ISL Online stacks up against each competitor:
- ISL Online 对比 Getscreen: ISL Online wins on security depth and self-hosting. Getscreen wins if you want zero setup and a free plan.
- ISL Online 对比 TeamViewer: TeamViewer has more integrations. ISL Online costs far less per operator and offers on-premise hosting.
- ISL Online 与 AnyDesk 对比: AnyDesk feels faster on poor links. ISL Online gives you recording, reporting and live chat in one licence.
- ISL Online 对阵 Splashtop: Splashtop is cheaper at scale. ISL Online offers stricter access control and private cloud hosting.
- ISL Online 与 RemotePC 对比: RemotePC is easier for one-person shops. ISL Online suits teams that need groups, reports and branding.
- ISL Online 与 RealVNC Connect 对比: RealVNC is strong on device-level control. ISL Online covers helpdesk workflows and support sessions better.
- ISL Online 对比 GoTo Resolve： GoTo Resolve bundles more IT tooling. ISL Online is leaner and cheaper for pure remote support.
- ISL Online 对比 BeyondTrust: BeyondTrust fits large regulated enterprises. ISL Online delivers most of that control at a fraction of the price.
立即开始使用 ISL Online
您已学会如何使用 ISL Online 的所有主要功能：
- ✅ 原厂遥控器
- ✅ 控制远程桌面
- ✅ Security Fine – Tuning
- ✅ 托管私有云
- ✅ 管理
- ✅ 轻松传输文件
- ✅ 会话录制
- ✅ 定制品牌
- ✅聊天
下一步： 选择一项功能，立即试用。
大多数人都是从控制远程桌面开始的。
只需不到五分钟。
常见问题解答
ISL Online 的用途是什么？
ISL Online is remote desktop software for technical support, unattended access and online meetings. Operators control a remote computer, transfer files and run a live chat service from one app.
Is ISL Online free to use?
You can test every feature for 15 days for free. After that, paid plans start at $16.90 per month. The trial is not feature limited and needs no card.
How do clients join a remote support session?
Clients download a small executable file, or join from a browser with no installation. They enter the session code on the ISL Online website, or click a link you share.
Does ISL Online support unattended access?
Yes. Install a remote access agent on any computer and set an access password. That gives you permanent access to that remote computer without anyone sitting in front of it.
ISL Online 安全吗？
All sessions use AES 256-bit encryption, and two-factor authentication is available. You can also connect via RDP SSH tunnels, or host everything yourself with Managed Private Cloud.
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