⚡ Краткий вывод:
- Цены: Капсула CRM starts free, then $18/user/month. Nutshell CRM starts at $13/user/month with no free plan.
- Лучше всего подходит для: Capsule CRM suits малый бизнес wanting contact management and project boards. Nutshell CRM suits B2B sales teams wanting sales автоматизация.
- Ключевое отличие: Capsule has a free version and project management boards. Nutshell has AI встреча summaries and free live support.
- Наш выбор: Capsule CRM for most small teams, based on its 4.0 rating and free entry point.
The cheaper CRM software here is not the simpler one.
Nutshell CRM undercuts Capsule CRM by $5 per user per month.
But Capsule offers a free version and Nutshell does not.
That single gap changes the math for small businesses on tight budgets.
Feature depth, sales process fit, and lead management matter just as much.
Обзор
This Capsule CRM vs Nutshell CRM comparison covers pricing, key features, and ease of use.
We also break down who each CRM system works best for.
Наш писатель spent hands-on time with Nutshell CRM directly.
Notes on Capsule come from its documentation and G2 reviews.
By the end, you will know which crm solution fits your бизнес.
Что такое Capsule CRM?
Capsule CRM is a cloud-based crm software built for small to medium businesses.
It centralizes customer data, notes, and communication history in one dashboard.
The platform follows a “powerful simplicity” approach to sales and marketing work.
You get contact management, sales opportunities, task tracking, and project boards.
Most small business buyers pick it because setup needs no dedicated admin.
🏆 Winner: Capsule CRM
A simple crm system for small businesses keeping track of contacts and deals. Start on the free plan for 250 contact records.
Ценообразование Capsule CRM
Here is what a Capsule account costs. Prices below are per user, per month.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатно | $0 | Single user or two-person teams testing the basics |
| Стартер | 18 долларов США/пользователь/месяц | Small businesses needing custom fields and more storage |
| Рост | 36 долларов США/пользователь/месяц | Teams wanting multiple sales pipelines and premium integrations |
Pricing verified August 2026.
Бесплатная пробная версия: Yes. Capsule runs a 14-day trial on paid tiers, and the free version continues afterwards.
Гарантия возврата денег: No published refund window. You can downgrade to the free plan instead of cancelling outright.
📌 Примечание: The free version covers 250 contacts, 2 users, and 50MB storage. It leaves out отчетность features, so you cannot generate reports until you pay.
⚠️ Pricing conflict flagged: Our data sheet lists Starter at $18 and Growth at $36 when you pay annually. Capsule’s own site shows higher monthly rates near $21 and $38, plus two upper tiers (Advanced and Ultimate) around $60 and $75. Annual billing saves up to 15%. Check the live pricing page before you buy.
Основные преимущества капсульной CRM-системы
Here is what makes Capsule worth considering:
- 360-degree contact records: Every email, note, and social profile sits on one timeline. Your team gets access to the full history before each call.
- Project boards after the sale: Won deals feed straight into project management boards. Delivery work stays linked to the original sales opportunity.
- Tracks and workflow automations: Tracks are templated task lists for repeatable business processes like onboarding. Higher tiers add multi-step автоматизация.
- Google Workspace and Microsoft 365: Add contacts from Gmail and view events inside Capsule. The old G Suite integration carried over here.
- Over 60 native integrations: Ксеро, QuickBooks, and Mailchimp connect directly. Zapier adds more than 1,000 other integrations on top.
- Email marketing through Транспон: The Transpond integration handles marketing campaigns without leaving your crm solution.
- Sales analytics on paid tiers: The sales dashboard shows conversion rates, pipeline health, and revenue forecasting.
Что заметила наша команда
Note: We have not had extended hands-on time inside a paid Capsule account yet. The points above come from Capsule’s documentation, its pricing page, and public G2 reviews. G2 reviews highlight the contact management and sales pipeline tools as the easiest parts to learn.
Преимущества и недостатки Capsule CRM
✅ Плюсы
- Free version covers 250 contacts and 2 users
- Clean interface that needs no formal training
- Project boards link delivery work to won deals
- Over 60 native integrations plus Zapier
- Budget-friendly entry price for small businesses
❌ Минусы
- Free plan has no reporting tools at all
- Fewer advanced features than larger crm providers
- Email tracking needs a BCC address to save messages
- Google Workspace sync only runs one way
Что такое Nusshell CRM?
Nutshell CRM is a cloud-based platform for small to mid-sized B2B sales teams.
It bundles the crm system with email marketing, landing pages, and web forms.
Those marketing tools ship inside the plans rather than as paid add ons.
Sales automation handles lead routing, follow-up notifications, and repetitive work.
Teams pick it for lead generation tools like ProspectorIQ and VisitorIQ.
Here is a closer look at how the platform works in practice.
Runner Up: Nutshell CRM
Built for B2B teams that live in the sales funnel. Every plan includes free live support and free data migration.
Краткое описание ценообразования CRM
Nutshell plans are sold per user. There is no free tier here.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Фундамент | 13 долларов США/пользователь/месяц | Для одного пользователя или небольшой команды на начальном этапе |
| Рост | 25 долларов США/пользователь/месяц | Teams adding email templates and reporting |
| Про | 42 доллара США/пользователь/месяц | Множество конвейеров обработки данных и персонализированных последовательностей электронных писем. |
| Бизнес | 59 долларов США/пользователь/месяц | Командам, которым необходим полный набор инструментов для составления отчетов. |
| Предприятие | 79 долларов США/пользователь/месяц | Larger teams needing an аудит поддержка журналов и приоритетов |
Pricing verified August 2026.
Бесплатная пробная версия: Yes. Nutshell offers a free 14-day trial for new users on any tier.
Гарантия возврата денег: No published refund window. Free data migration lowers the cost of testing the platform.
📌 Примечание: Every paid plan comes with unlimited CRM contacts and no data limits. You can import contact lists from any source using a CSV file.
⚠️ Предупреждение: The jump from Growth to Pro doubles your bill. Map which reporting features and sequences you actually need before you pay annually.
Основные преимущества Nutshell CRM
Here is what makes Nutshell worth a look:
- Free live support on every plan: Live chat and email support cover all customers. Enterprise buyers get priority support on top.
- Free data migration: Nutshell moves your existing customer data at no charge. Many crm providers bill this as premium onboarding.
- Four pipeline views: Board, List, Map, and Chart views cover different ways of reading the same deals.
- Встроенный email-маркетинг: Bulk sends, drip campaigns, and list building run inside the platform.
- Lead capture and discovery: Web forms add leads automatically, while VisitorIQ flags which companies visited your website.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, Zendesk, and 5,000+ apps through Zapier.
- Calendar sync and click-to-call: Outlook and Gmail calendars stay in step with your activity timelines.
Что заметила наша команда
Our writer signed up for Nutshell and spent several days working through the sales process. Here is what stood out from that hands-on time:
Вкратце: преимущества и недостатки CRM
✅ Плюсы
- Неограниченное количество контактов без ограничений по объему данных.
- Free migration and live support on all plans
- Marketing tools included without paid add ons
- Short learning curve for new sales reps
❌ Минусы
- No free version, only a 14-day trial
- Automation is lighter than HubSpot or Salesforce
- Email attachment handling draws user complaints
- Top tiers cost far more than Capsule’s ceiling
Сравнение характеристик
Both tools cover the same core features. The differences show up in depth, not in the checklist.
We compare ten areas below, from contact management through to pricing.
| Особенность | Капсульная CRM | CRM в двух словах |
|---|---|---|
| Начальная цена | $0 (free), then $18/user/month | 13 долларов США/пользователь/месяц |
| Бесплатный план | ✅ 250 contacts, 2 users | ❌ Только 14-дневный пробный период |
| Управление контактами | ✅ | ✅ |
| Множественные каналы продаж | ✅ On Growth tier | ✅ On Pro tier |
| Советы по управлению проектами | ✅ | ❌ |
| Встроенный email-маркетинг | ✅ Via Transpond integration | ✅ Родной |
| Краткие обзоры совещаний по искусственному интеллекту | ❌ | ✅ |
| Бесплатная поддержка в режиме реального времени | ❌ Email support | ✅ Все планы |
| Reporting on Free Tier | ❌ | ➖ No free tier |
| Лучше всего подходит для | Small businesses tracking relationships | B2B teams running outbound sales |
1. Contact Management and Customer Data
Капсульная CRM-система: Contact records hold notes, emails, files, and social profiles on a single timeline. That 360-degree view helps other team members pick up a conversation cold. Custom fields let you customize what each record stores, though they sit behind a paid plan.
CRM в двух словах: Every plan ships with unlimited contacts and no data limits, which removes the counting problem entirely. You can import your customer data from any source with a CSV file. Team collaboration tools keep notes and mentions attached to the same person.
⚠️ Предупреждение: Capsule’s free version caps you at 250 contact records. Growing lists force an upgrade sooner than the price tag suggests.
2. Sales Pipeline and Deal Tracking
Капсульная CRM-система: You can create custom sales pipelines that match your own sales cycle. Multiple sales pipelines unlock on the Growth tier, which suits teams selling more than one product line. Each opportunity carries its own value, stage, and expected close date.
CRM в двух словах: Pipeline management runs on visual drag-and-drop boards. Four views (Board, List, Map, and Chart) let you read the same funnel four ways. The Map view helps field teams that sell across territories.
3. Task Tracking and Workflow Automations
Капсульная CRM-система: Tracks are templated task lists for repeatable business processes such as onboarding. Higher tiers add multi-step workflow automations that reduce manual data entry. Project boards then carry won deals into post-sale delivery work.
CRM в двух словах: Sales automation covers lead routing and follow-up notifications so nothing stalls. Reps get nudged to respond while a lead is still warm. The automation is lighter than what Salesforce or HubSpot execute at the top end.
4. Email Marketing and Sales Sequences
Капсульная CRM-система: Email marketing runs through the Transpond integration and a Mailchimp connection. You manage marketing campaigns without leaving the crm software. Email tracking still asks you to BCC a dedicated address, which some users find clumsy.
CRM в двух словах: Email marketing is native, covering list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences unlock on Pro. Landing pages and web forms round out the marketing automation side.
💡 Полезный совет: If sales and marketing sit with the same two people, Nutshell’s bundled tools save you a second subscription.
5. Reporting Tools and Sales Analytics
Капсульная CRM-система: The sales dashboard covers conversion rates, pipeline health, and revenue forecasting. Reporting features are absent from the free version, so you cannot generate reports until you upgrade. For most small business needs, the paid reporting tools are enough.
CRM в двух словах: Dashboards track sales KPIs and rep performance across the team. Basic analytics start рано, but the full reporting suite sits on the Business tier at $59 per user per month. Customizable dashboards let you shape reports around your own metrics.
6. AI Tools and Meeting Summaries
Капсульная CRM-система: Capsule’s AI sits in the writing layer, where the content помощник drafts and rewrites emails. There is no meeting transcription feature here. If AI note-taking matters to you, this is the gap to check first.
CRM в двух словах: Nutshell интегрирует инструменты искусственного интеллекта that assist with revenue-driving tasks. AI meeting summarization turns calls into written notes attached to the deal record. That saves human note-taking time on every discovery call.
The meeting summary tool sits in the same workspace as your deals.
7. Интеграции
Капсульная CRM-система: Over 60 native integrations cover Ксеро, QuickBooks, Mailchimp, and Zapier. Google Workspace and Microsoft 365 both connect, but full integration is one-way. Updates made in Capsule do not push back into those services.
CRM в двух словах: Google Workspace, Microsoft 365, Slack, and Zendesk connect directly. Zapier opens the door to more than 5,000 other integrations. Calendar sync with Outlook and Gmail keeps activity timelines current.
⚠️ Предупреждение: Neither tool replaces a help desk. Zendesk connects to Nutshell, but support ticket workflows still live outside both platforms.
8. Простота использования и поддержка
Капсульная CRM-система: The minimalist interface is user friendly enough that teams start without an administrator. G2 reviews describe onboarding as quick and the layout as uncluttered. Support runs through email, and reviewers often ask for live chat.
CRM в двух словах: The learning curve is short, and most reps are productive within days. Free live support covers every plan, with priority handling for enterprise clients. Free data migration removes the usual switching headache.
9. Mobile Apps, Custom Fields, and Quotes
Капсульная CRM-система: iOS и Android apps handle tasks and contacts away from the desk. G2 reviews call the mobile experience usable but due for polish. Custom fields give you the ability to shape records around your own sales process.
Custom fields are where most account management setups get personal.
CRM в двух словах: Mobile apps ship for both iOS and Android with solid feedback from users. Quotes and invoices generate straight from a deal record. That shortens the gap between a verbal yes and a signed document.
10. Ценообразование и стоимость
Давайте сравним платные тарифные планы.
| Уровень | Капсульная CRM | CRM в двух словах |
|---|---|---|
| Бесплатно | $0 | ❌ Нет |
| Вход платный | Starter: $18/user/month | Базовый курс: 13 долларов США/пользователь/месяц |
| Середина | Growth: $36/user/month | Рост: 25 долларов США/пользователь/месяц |
| Upper mid | ➖ Not listed | Плюсы: 42 доллара США/пользователь/месяц |
| Высокий | ➖ Not listed | Бизнес: 59 долларов США/пользователь/месяц |
| Вершина | ➖ Not listed | Корпоративный сегмент: 79 долларов США/пользователь/месяц |
Капсульная CRM-система: The free plan is the real story here. A single user or a two-person shop can run contact management at zero capsule crm cost. Paid tiers stay modest, and annual billing trims the bill further.
CRM в двух словах: Foundation undercuts Capsule Starter by $5 per user. The ladder climbs steeply after that, reaching $79 at Enterprise. You are paying for marketing tools and support that Capsule leaves to separate tools.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Zero budget to start | Капсульная CRM | Free plan, 250 contacts |
| Самый дешевый платный вход | CRM в двух словах | $5 less per user |
| Post-sale project work | Капсульная CRM | Project boards from won deals |
| Исходящая генерация лидов | CRM в двух словах | VisitorIQ and web forms |
| Marketing in the same tool | CRM в двух словах | Встроенный email-маркетинг |
| Simple relationship tracking | Капсульная CRM | Lighter setup, fewer menus |
💰 Ваш бюджет
Capsule wins at $0 and loses at $18 against Nutshell’s $13. If you pay annually, both trim the monthly rate, and Capsule’s discount reaches 15% when billed annually.
🔌 Ваш технологический стек
Xero and QuickBooks users lean Capsule. Slack and Zendesk shops lean Nutshell, which also connects to more apps through Zapier.
📈 Ваш процесс продаж
Relationship-led selling with long gaps between customer interactions suits Capsule. High-volume B2B teams that execute the same sales cycle weekly suit Nutshell.
🎓 Ваш уровень опыта
Neither tool needs an admin. Capsule is the lighter first crm system if this is your first time keeping track of deals in software.
🆓 Бесплатные пробные версии и демо-версии
Nutshell gives you 14 days to test all the features. Capsule lets you stay on the free version indefinitely, which is a longer взлетно-посадочная полоса for a cautious buyer.
🛟 Варианты поддержки
Nutshell includes free live support on every plan. Capsule handles support by email, so urgent issues wait longer for a reply.
Руководство по переключению
Already using one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Nutshell CRM?
✅ Что вы получите:
- Unlimited contacts instead of tier-based caps
- Бесплатная техническая поддержка в режиме реального времени и бесплатная миграция данных.
- Native email marketing and AI meeting summaries
❌ Что вы потеряете:
- The free plan safety net
- Project boards tied to won deals
- The Transpond and Capsule-specific integrations
📋 Как переключиться:
- Export contacts and opportunities from your Capsule account as CSV
- Start the 14-day Nutshell trial and request free migration
- Rebuild pipelines, then import the file and check field mapping
🔄 Switching from Nutshell CRM to Capsule CRM?
✅ Что вы получите:
- A free version if headcount or budget drops
- Project management boards for delivery work
- A lighter interface with fewer menus to learn
❌ Что вы потеряете:
- Бесплатная онлайн-поддержка для всех тарифных планов.
- AI meeting summaries and quotes from deal records
- Map and Chart pipeline views
📋 Как переключиться:
- Export contacts, deals, and notes from Nutshell as CSV
- Create a Capsule account and set up your custom fields first
- Import the file, then reconnect Google Workspace and your бухгалтерский учет приложение
Что не было рассмотрено в нашем обзоре
Limits of This Comparison
This comparison focused on small businesses and mid-sized B2B teams. We did not test enterprise security reviews, single sign-on, or how either vendor assigns a dedicated account manager. We also did not check which interface languages each platform supports, or how discounts work for non profits and charities. Our notes reflect the August 2026 versions of both products, and both vendors update features often.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Капсульная CRM |
| 📇 Управление контактами | Капсульная CRM |
| 👶 Простота использования | Капсульная CRM |
| 🧩 Project Management | Капсульная CRM |
| 🏢 Value for Small Teams | Капсульная CRM |
| 📊 Отчетность и аналитика | CRM в двух словах |
| 🔌 Интеграции | CRM в двух словах |
| 🛟 Поддержка | CRM в двух словах |
| 🤖 Инструменты искусственного интеллекта | CRM в двух словах |
| 🏆 Общий победитель | Капсульная CRM |
🏆 WINNER: CAPSULE CRM
Capsule CRM wins 5 out of 9 categories.
Лучше всего подходит для: Small businesses, relationship-led selling, teams that manage delivery work after the sale
These two products chase different buyers. Capsule is a relationship database with a sales pipeline attached. Nutshell is a sales and marketing engine for outbound B2B teams.
Nutshell is a great tool if your reps live in the funnel every day. Free live support, unlimited contacts, and native email marketing earn their keep at $13 per user.
Capsule takes the overall win on breadth of fit. The free version, the gentle learning curve, and project boards cover more small business situations. Use Capsule if you want one dashboard for customers, tasks, and delivery.
There is no perfect CRM for every team. Test both against your own data before you commit to a full year.
Больше информации о Capsule CRM по сравнению с другими решениями.
Here is how Capsule measures up against other CRMs worth shortlisting:
Capsule побеждает по следующим параметрам: Flat, predictable per user pricing, faster setup for two-person teams, project boards for post-sale work
HubSpot побеждает по следующим показателям: Deeper marketing automation, a larger app marketplace, more generous free tier limits
Капсульная CRM против Пайпдрайв
Capsule побеждает по следующим параметрам: A genuine free plan, project management after the deal closes, simpler contact records
Pipedrive побеждает в следующих условиях: Sharper pipeline visuals, more sales-focused reporting, stronger activity forecasting
Capsule побеждает по следующим параметрам: Less configuration before first use, cleaner mobile layout, fewer upsell prompts inside the product
Zoho CRM выигрывает по следующим параметрам: Far more advanced features, a wider product suite to grow into, deeper customization options
Capsule CRM против Freshsales
Capsule побеждает по следующим параметрам: Simpler task tracking, Xero and QuickBooks бухгалтерский учет links, lower admin overhead
Freshsales побеждает по следующим показателям: Built-in phone and chat channels, AI lead scoring, a broader support toolset
Более подробное сравнение Nutshell CRM
Nutshell competes with a different shortlist. Here is how those matchups land:
Nutshell побеждает в следующих областях: Support included at no extra cost, no charge for data migration, marketing tools without paid add ons
HubSpot побеждает по следующим показателям: More powerful workflow строители, richer attribution reporting, a bigger partner network
Вкратце: CRM против Salesforce
Nutshell побеждает в следующих областях: Days rather than months to onboard, no admin headcount required, far lower entry pricing
Salesforce побеждает по следующим параметрам: Enterprise-scale customization, territory and forecasting depth, a vast third-party app catalogue
CRM в двух словах против CRM в понедельник
Nutshell побеждает в следующих областях: Purpose-built sales reporting, native email sequences, lead discovery tools like VisitorIQ
В понедельник CRM-системы добились успеха в следующих областях: Flexible board layouts, cross-department project work, a more visual setup experience
Nutshell побеждает в следующих областях: Free live support on all plans, four pipeline views, AI meeting summaries
Компания Insightly добивается успеха в следующих областях: Tighter project delivery tracking, more granular permission controls, stronger record linking
Часто задаваемые вопросы
Для чего используется Capsule CRM?
It is used for contact management, tracking sales opportunities, and task follow-up. Small teams use it to keep customer data and deals in one place.
Сколько стоит Capsule CRM?
The free version costs nothing for 250 contacts and two users. Starter runs $18 per user per month, and Growth runs $36.
Nutshell — хорошая CRM-система?
Yes, for small to mid-sized B2B sales teams. Strengths are free live support, unlimited contacts, and built-in email marketing. Automation is lighter than enterprise platforms.
Что это такое? лучшее программное обеспечение CRM?
No single tool fits everyone. For simple relationship tracking on a budget, Capsule wins here. For outbound B2B sales with marketing attached, Nutshell fits better.
Сколько стоит CRM-система в месяц?
Most small business CRM tools run $12 to $80 per user each month. These two sit between $13 and $79, with Capsule offering a free tier.
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