⚡ Краткий вывод:
- Цены: Капсула CRM starts at $18/user/month. Close CRM starts at $35/seat/month.
- Лучше всего подходит для: Capsule CRM suits small businesses that need contact management and a simple sales pipeline. Close CRM suits outbound sales teams that live on phone calls.
- Ключевое отличие: Close CRM has built in calling and a power dialer. Capsule CRM has project boards and a free version.
- Наш выбор: Capsule CRM for most малый бизнес buyers, based on its lower price and free plan.
Capsule CRM and Close CRM both promise to clean up your messy sales process.
They were built for very different teams.
Capsule CRM centers on contact management and a tidy sales pipeline.
Close CRM centers on calls, email sequences, and outbound информационно-просветительская работа.
The price gap between them is wide too.
Here is how to pick the right CRM system for your бизнес.
Обзор
This Capsule CRM vs Close CRM comparison covers pricing, key features, and ease of use.
We also look at which CRM solution fits which kind of team.
Наш писатель spent hands-on time inside Close CRM directly.
Notes on Capsule CRM come from its documentation, pricing pages, and G2 reviews.
By the end you will know which CRM software to buy.
Что такое Capsule CRM?
Capsule CRM is a cloud-based customer relationship management platform for small to medium businesses.
It stores customer данные, notes, emails, and social profiles in one place.
The free version covers up to 250 contacts and two users.
Paid tiers add project boards, task tracking, and workflow automations.
The company calls this approach “powerful simplicity” rather than heavy configuration.
Most teams use Capsule to keep sales and marketing records tidy.
🏆 Winner: Capsule CRM
A simple CRM system for small businesses. Start free with 250 contacts. Upgrade when your sales pipeline grows.
Ценообразование Capsule CRM
Here is what Capsule CRM costs in 2026.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатно | $0 | Two users and 250 contacts |
| Стартер | 18 долларов США/пользователь/месяц | Small teams that need custom fields |
| Рост | 36 долларов США/пользователь/месяц | Teams running multiple sales pipelines |
Pricing verified August 2026.
Бесплатная пробная версия: Yes. Paid plans include a 14-day trial with no card required.
Гарантия возврата денег: None published. You cancel monthly instead.
📌 Примечание: Capsule bills per user. Pay annually and you save up to 15% on any paid plan. Non profits can ask the sales team about extra discounts.
⚠️ Pricing conflict: Our research notes list higher figures for Capsule (Starter at $21 and Growth at $38, plus Advanced and Ultimate paid tiers). The table above uses our verified pricing data. Check the live pricing page before you buy.
Основные преимущества капсульной CRM-системы
Here is what makes Capsule worth a look:
- Управление контактами: Contact records hold emails, notes, and files. A quick search pulls up every past conversation.
- Бесплатный план: The free plan covers 250 contacts and two users. It leaves out reporting features.
- Проектные доски: Project boards handle post-sale delivery work linked to won deals. That makes project management part of the same tool.
- Интеграции: Native links to Xero, QuickBooks, Mailchimp, and help desk apps. Over 1,000 other integrations arrive through Zapier.
- Email-маркетинг: Он Транспон integration runs email marketing and marketing campaigns from your Capsule account.
- Автоматизация рабочих процессов: Tracks turn repeatable business processes into templated task lists for onboarding or account management.
- Google Workspace: Add contacts from Gmail and manage tasks inside your входящие. Microsoft 365 works the same way.
Что заметила наша команда
We have not logged extended hands-on time inside Capsule yet.
Note: The observations above come from Capsule’s published documentation, pricing pages, and G2 reviews. G2 reviews highlight the clean interface and the sales pipeline view. The mobile app is praised in those same reviews, though several reviewers want more polish.
Преимущества и недостатки Capsule CRM
✅ Плюсы
- Clean, user friendly interface that needs almost no training
- Free version for up to 250 contacts and two users
- Budget friendly paid plan at $18 per user per month
- Project boards and Tracks handle post-sale work
- Over 60 native integrations plus 1,000 apps through Zapier
❌ Минусы
- Lacks advanced features found in larger CRM providers
- Email tracking asks you to BCC a special address
- One-way sync only with Google Workspace and Microsoft 365
- The free version leaves out reporting tools
Что такое Close CRM?
Close CRM is a sales platform built for small to medium sales teams.
It folds email, calling, and SMS into a single inbox.
Sales reps can talk to prospects without a separate phone system.
Smart Views sort leads so the hottest ones surface first.
Он подача is simple: help small teams close more deals faster.
Close offers a 14-day free trial plus free one-click migration.
The focus is outbound speed rather than long-term account management.
Here is a closer look at how the platform works.
🥈 Runner Up: Close CRM
Built for teams that dial all day. Calls, texts, and email sequences sit in one inbox. Try it free for 14 days.
Цены на CRM-систему Close
Close CRM charges per seat instead of per user.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Основные сведения | 35 долларов за место в месяц | Solo founders testing outbound |
| Рост | 99 долларов за место в месяц | Sales teams that need a power dialer |
| Шкала | 139 долларов за место в месяц | Managers who want call coaching |
Pricing verified August 2026.
Бесплатная пробная версия: Yes. A 14-day free trial covers the full product.
Гарантия возврата денег: None published. Annual billing lowers the monthly rate.
📌 Примечание: Calling minutes are billed as add ons on top of your seat price. Budget for that if your sales team dials heavily.
⚠️ Pricing conflict: Our research notes list a different Close structure (Startup at $59, Professional at $109, and Enterprise at $149 monthly, cheaper when billed annually). The table above uses our verified pricing data. Confirm on the Close pricing page first.
Основные преимущества Close CRM
Here is where Close earns its seat price:
- Встроенная функция звонков: Dial from your desktop browser. The power dialer works through a list, and the predictive dialer can dial multiple numbers at once.
- Интеллектуальные представления: Saved filters push more leads to the top of the queue by stage or activity.
- Автоматизация рабочих процессов: Automated follow ups and reminders lift reply rates and cut manual data entry.
- Сообщение: Custom graphs and quick KPI reports track calls, emails, and closed deals.
- Коучинг по телефону: Managers listen live and coach reps mid-call on higher tiers.
- Fast Migration: A CSV importer and a free one-click migration tool move data from other CRMs.
- Безопасность: Close treats data security as a core promise and ships frequent product updates.
Что заметила наша команда
Our writer signed up for Close CRM and ran real outreach through the platform for several days. Here is what stood out from that hands-on time:
Преимущества и недостатки Close CRM
✅ Плюсы
- Built in calling, texting, and email in one inbox
- Power dialer and predictive dialer for high-volume calls
- Setup is quick enough to finish inside the free trial
- Проактивное внедрение с бесплатной помощью и обучением по миграции.
- Rated 4.7/5 on G2 by reviewers
❌ Минусы
- Reporting functionality is weaker than rival CRM options
- Entry pricing is steep for a малый бизнес
- Less customizable than bigger platforms
- 80+ integrations, but a few common ones are missing
Сравнение характеристик
Ready for a closer look at Capsule CRM vs Close CRM? We compare eleven areas, from core features to pricing, so you can match each tool to your own sales processes.
| Особенность | Капсульная CRM | Закрыть CRM |
|---|---|---|
| Начальная цена | 18 долларов США/пользователь/месяц | 35 долларов за место в месяц |
| Бесплатный план | ✅ | ❌ |
| Управление контактами | ✅ | ✅ |
| Встроенная функция вызова | ❌ | ✅ |
| Power Dialer | ❌ | ✅ |
| Последовательности электронных писем | ✅ | ✅ |
| Управление проектом | ✅ | ❌ |
| Пользовательские поля | ✅ | ✅ |
| Расширенные возможности отчетности | ✅ | ❌ |
| Приложения для мобильных устройств | ✅ | ✅ |
| Лучше всего подходит для | Small business relationships | Команды исходящих продаж |
1. Управление контактами
Капсульная CRM-система: Every contact record gathers emails, notes, files, and social profiles in one dashboard. Search finds any past conversation in seconds. This is where Capsule does its best work.
Закрыть CRM: Contacts sit inside a lead-first structure built for outreach. Lead management is strong, but long-term relationship history gets less room than it does in Capsule.
2. Sales Pipeline and Opportunities
Капсульная CRM-система: You can create multiple sales pipelines that mirror different sales processes. Sales opportunities move across stages with drag and drop, and the pipeline view shows where the sales cycle stalls.
Закрыть CRM: The visual pipeline highlights bottlenecks fast, and multiple pipelines are supported. Everything funnels back into one inbox so reps keep working instead of switching tabs.
3. Task Tracking and Project Boards
Капсульная CRM-система: Project boards manage delivery work that is linked to won deals. Tracks turn repeatable business processes into templated task lists, which helps with keeping track of onboarding steps.
Закрыть CRM: Workflow automations assign tasks and fire reminders after each touch. There is no project management layer, so post-sale delivery lives in other tools.
💡 Полезный совет: If you deliver projects after the sale, Capsule saves you a second subscription.
4. Email Marketing and Sequences
Капсульная CRM-система: The Transpond integration brings marketing автоматизация and bulk email into the same account. You can send marketing campaigns to segments built from your customer data.
Закрыть CRM: Email sequences, email templates, and AI drafting focus on one-to-one outreach. It is built for lead generation replies, not newsletters.
5. Built In Calling and Dialers
Капсульная CRM-система: There is no native phone system. Phone calls get logged manually or through a connected app, which adds steps for teams that dial all day.
Закрыть CRM: This is the headline feature. Reps dial from the browser, the power dialer works a queue, and the predictive dialer can dial multiple numbers at once. Call coaching lets a manager join live.
6. Отчетность и аналитика
Капсульная CRM-система: Sales dashboards generate reports on conversion rates, pipeline health, and forecasting. Reporting features start on paid plans, since the free plan skips them entirely.
Закрыть CRM: Quick KPI reports and custom graphs cover call and email activity well. Reviewers call the deeper reporting weak compared with other CRMs.
7. Интеграции
Капсульная CRM-система: Over 60 native connections cover Xero, QuickBooks, Mailchimp, and help desk apps, with 1,000 more via Zapier. Premium integrations sit on higher tiers, and the Google Workspace link is one-way only.
Закрыть CRM: Around 80 connections cover Zoom meetings, Slack, and payment apps, plus a developer API for custom work. A few common connections are missing.
⚠️ Предупреждение: Capsule syncs one way with Google Workspace and Microsoft 365. Edits made in Capsule do not push back, so full integration is not what you get.
8. Простота использования и внедрения
Капсульная CRM-система: The minimalist layout gets teams working without a dedicated administrator. G2 reviews describe it as a great tool for non-technical staff.
Закрыть CRM: Onboarding is quick, and reviewers credit the simple layout for full team engagement. A motivated team can go live inside the trial window.
9. Custom Fields and Custom Objects
Капсульная CRM-система: Custom fields let you tag contacts by industry, renewal date, or anything your account manager tracks. Other team members see the same structure немедленно.
Закрыть CRM: Custom objects and custom fields shape records around your funnel. Reviewers still find it less flexible than the biggest platforms.
10. Mobile App and Desktop Access
Капсульная CRM-система: iOS и Android app handles contacts and tasks from any mobile device. G2 reviews praise it while asking for more depth.
Закрыть CRM: Mobile apps mirror the desktop inbox, so reps can talk to clients between meetings. Dialer features feel best on desktop.
11. Ценообразование и стоимость
Here are the plans side by side.
| Уровень | Капсульная CRM | Закрыть CRM |
|---|---|---|
| Бесплатно | 0 долларов (250 контактов, 2 пользователя) | ❌ |
| Вход | Starter: $18/user/month | Основные расходы: 35 долларов за место в месяц. |
| Середина | Growth: $36/user/month | Рост: 99 долларов США/место/месяц |
| Вершина | ❌ | Стоимость: 139 долларов США/место/месяц |
Капсульная CRM-система: A five-person team on Starter pays $90 a month. That covers all the features most small businesses touch daily. Pay annually and the bill drops further.
Закрыть CRM: The same five seats on Essentials cost $175 a month. You are paying for the phone system, so the math works only if calls drive your revenue.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Ограниченный бюджет | Капсульная CRM | Половина от начальной цены |
| Большое количество телефонных звонков | Закрыть CRM | Built in calling and dialers |
| Управление проектом | Капсульная CRM | Project boards included |
| Коучинг в режиме реального времени по телефону | Закрыть CRM | Managers join calls |
| Бесплатная версия | Капсульная CRM | 250 contacts at $0 |
| Deeper reporting | Капсульная CRM | Stronger sales dashboards |
💰 Ваш бюджет
Capsule starts at $18 per user per month against $35 per seat for Close. Both get cheaper when billed annually.
🔌 Ваш технологический стек
Capsule leans on бухгалтерский учет and email marketing apps for small companies. Close leans on Zoom meetings, Slack, and a developer API.
📞 Ваш процесс продаж
Relationship selling with slow follow ups favors Capsule. A dial-heavy sales process with daily quotas favors Close.
🎓 Ваш уровень опыта
Neither tool needs an admin, so team engagement comes easily. Capsule is the gentler first CRM for a brand new business.
🆓 Бесплатные пробные версии и демо-версии
Close gives you 14 days to test the dialer with real prospects. Capsule lets you sit on the free plan indefinitely.
🛟 Варианты поддержки
Capsule support runs mainly through email, and reviewers ask for live chat. Close is described as proactive during onboarding.
Руководство по переключению
Already on one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Close CRM?
✅ Что вы получите:
- A phone system inside the CRM, with power and predictive dialers
- Email, SMS, and calls in one shared inbox
- Call coaching and live rep support for managers
❌ Что вы потеряете:
- The free version and the $18 entry price
- Project boards for post-sale delivery
- Deeper sales dashboards and forecasting
📋 Как переключиться:
- Export contacts and opportunities from Capsule as CSV files
- Start the 14-day Close trial and request the free migration
- Rebuild your pipeline stages, then import and assign leads
🔄 Switching from Close CRM to Capsule CRM?
✅ Что вы получите:
- A much lower bill per seat, plus a free tier to fall back on
- Project boards and Tracks for delivery work
- Transpond email marketing tied to the same records
❌ Что вы потеряете:
- Built in calling, texting, and both dialers
- Smart Views and the single outreach inbox
- Live call coaching for your reps
📋 Как переключиться:
- Export leads, activity, and notes from Close
- Open a Capsule account and map your custom fields
- Import the file, then connect a separate calling app
Что не было рассмотрено в нашем обзоре
This comparison focused on small businesses and lean sales teams. We did not test bulk data imports at 50,000 records, nor did we measure call quality across regions. Enterprise contracts, custom security reviews, and partner add ons sit outside our scope. If you run a 100-seat floor, your priorities will differ from what we cover here.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Капсульная CRM |
| 👥 Управление контактами | Капсульная CRM |
| 📞 Calling and Outreach | Закрыть CRM |
| 📊 Функции формирования отчетов | Капсульная CRM |
| 🗂️ Управление проектами | Капсульная CRM |
| ⚡ Автоматизация продаж | Закрыть CRM |
| 👶 Простота использования | Галстук |
| 🏆 Общий победитель | Капсульная CRM |
🏆 WINNER: CAPSULE CRM
Capsule CRM wins 4 of 7 categories.
Лучше всего подходит для: small business owners, agencies keeping track of clients, and teams that want a free version first
Capsule CRM and Close CRM are not really competing for the same buyer. Capsule is a relationship database with a sales pipeline attached. Close is an outbound engine with a CRM attached.
Choose Close if your revenue comes from dialing. The built in calling, dialers, and coaching tools are worth the extra spend for teams that make sixty calls a day.
For most small businesses, Capsule CRM does more for less. It handles contact management, project boards, and reporting at half the entry price, and you can start free.
Больше информации о Capsule CRM по сравнению с другими решениями.
Here is how Capsule stacks up against other CRM providers:
Capsule побеждает по следующим параметрам: flatter per-user pricing, faster setup, project boards for delivery work
HubSpot побеждает по следующим показателям: deeper marketing automation, a larger app marketplace, richer sales and marketing reporting
Капсульная CRM против Пайпдрайв
Capsule побеждает по следующим параметрам: a genuinely free tier, contact history depth, built-in project management
Pipedrive побеждает в следующих условиях: pipeline-first design, more sales automation triggers, a stronger activity dashboard
Capsule побеждает по следующим параметрам: a simpler interface, quicker onboarding, less admin work per user
Zoho wins on: broader customization, a huge suite of connected apps, lower cost at scale
Capsule CRM против Freshsales
Capsule побеждает по следующим параметрам: cleaner contact records, project boards, calmer navigation for new users
Freshsales побеждает по следующим показателям: a native phone system, AI lead scoring, tighter help desk ties through Freshworks
Больше информации о Close CRM по сравнению с другими сервисами.
Close competes with a different group of tools:
Победы с минимальным преимуществом: call quality and dialer depth, a cleaner rep interface, faster onboarding
GoHighLevel побеждает по: agency white-labelling, funnel building, bundled SMS marketing
Закрыть CRM против Кеап
Победы с минимальным преимуществом: outbound calling, Smart Views for lead prioritization, quicker rep adoption
Кип побеждает по следующим пунктам: invoicing and payments, appointment booking, long nurture campaigns
Закрыть CRM против ActiveCampaign
Победы с минимальным преимуществом: phone-led selling, live coaching, activity reporting for reps
ActiveCampaign побеждает по следующим показателям: email deliverability, branching automations, segmentation for large lists
Закрыть CRM против Salesforce
Победы с минимальным преимуществом: setup speed, cost for a small sales team, no admin required
Salesforce побеждает по следующим параметрам: custom objects at scale, forecasting depth, partner network breadth
Часто задаваемые вопросы
Для чего используется Capsule CRM?
It stores contacts, tracks sales opportunities, and manages tasks for small businesses. Teams use it to log customer interactions and run projects after a deal closes.
Сколько стоит Capsule CRM?
The free version costs nothing for 250 contacts. Starter runs $18 per user per month and Growth runs $36, with a discount when billed annually.
Чем занимается Close.com?
Close.com sells a sales CRM with calling, texting, and email built in. It suits inside sales teams that work leads by phone every day.
Чем Close отличается от других CRM-систем?
Most CRM software stores records. Close adds a dialer, SMS, and sequences, so it behaves more like a sales engagement tool than a database.
Что это такое? лучшее программное обеспечение CRM?
No perfect CRM exists for every team. Capsule fits relationship-led small businesses, while Close fits high-volume callers who need speed over customer data depth.
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