Быстрый старт
This guide covers every SyncroMSP feature:
- Начиная — Создание учетной записи и базовая настройка
- How to Use Automated Patch Management Software — Deploy patches and rollout updates across all machines
- How to Use Remote IT Access — Connect to any device for remote support in seconds
- How to Use Powerful IT Scripting — Run scripts to automate processes across endpoints
- How to Use Help Desk Software — Manage support requests from your clients quickly
- How to Use IT Ticketing System — Create a new ticket and track reported issues to resolution
- Как использовать систему выставления счетов и инвойсов — Generate invoices and collect payment automatically
- How to Use Identity Management — Control Microsoft 365 users and licenses from one place
- How to Use Security Baselines — Benchmark M365 tenants against CIS-aligned best practices
- How to Use Cloud Backup — Protect client data with automated file backups
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
I’ve used SyncroMSP for over a year and tested every feature covered here. This tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
SyncroMSP is one of the most powerful управление ИТ Доступные сегодня платформы.
Но большинство пользователей лишь поверхностно знакомы с его возможностями.
В этом руководстве показано, как использовать все основные функции.
Пошаговая инструкция со скриншотами и полезными советами.
SyncroMSP Tutorial
This complete how to use SyncroMSP tutorial walks you through every feature step by step, from initial setup to advanced tips that will make you a power user.
SyncroMSP
SyncroMSP combines RMM and PSA capabilities into a single platform built for managed service providers. Manage assets, automate tickets, and run your entire IT бизнес from one dashboard. Start your free trial today.
Getting Started with SyncroMSP
Перед использованием любой функции выполните эту одноразовую настройку.
Это займет около 3 минут.
Сначала посмотрите этот краткий обзор:
Теперь давайте рассмотрим каждый шаг.
Шаг 1: Создайте свою учетную запись
Go to the SyncroMSP website and click “Start Free Trial.”
Введите свой адрес электронной почты. бизнес укажите имя и создайте пароль.
Sign in to confirm your account and follow the onboarding wizard.
✓ Контрольная точка: Проверьте свой входящие для получения подтверждающего письма.
Step 2: Add Your First Customer
Click “Customers” in the left menu, then select “New Customer.”
Fill in the contact name, company, and email address.
Quick client onboarding includes importing customers in bulk and deploying the Syncro agent.
Вот как выглядит панель управления:
✓ Контрольная точка: You should see the main dashboard with your customer listed.
Step 3: Install the Syncro Agent
Download the Syncro agent installer for each client computer.
Syncro automates new computer setups after agent installation.
✅ Готово: Вы готовы использовать любую из функций ниже.
How to Use SyncroMSP Automated Patch Management Software
Автоматизированный Patch Management Software lets you deploy patches and updates across all managed devices at scale.
Вот пошаговая инструкция по его использованию.
Step 1: Open the Patch Manager
Navigate to “Assets” and select the machines you want to update.
Click “Run Patch Management” from the action menu.
Step 2: Configure Your Rollout Policy
Choose which patches to include — critical, безопасность, or all updates.
Set a schedule date and time for the rollout window.
Вот как это выглядит:
✓ Контрольная точка: You should see a list of pending patches for each device.
Шаг 3: Развертывание и мониторинг
Click “Deploy” to push patches to all selected endpoints quickly.
Check the log for any error messages or reported issues.
✅ Результат: All selected machines now have the latest patches installed.
💡 Полезный совет: Standardized policy templates ensure consistent security settings across устройства — set one policy and apply it to every new machine.
How to Use SyncroMSP Remote IT Access
Remote IT Access lets you connect to any client computer for live support.
Remote access is provided via Сплэштоп без дополнительной платы.
Вот пошаговая инструкция по его использованию.
Step 1: Select the Target Device
Go to your asset list and search for the client’s computer.
Click the device name to open its details page.
Step 2: Launch Remote Session
Нажмите на “Удаленный доступ” button at the top of the asset page.
Вот как это выглядит:
✓ Контрольная точка: A Splashtop window should open showing the remote desktop.
Шаг 3: Устранение проблемы
Work on the client’s computer as if you were sitting in front of it.
Add comments to the ticket so your team can follow the changes.
✅ Результат: You’ve fixed the client issue without an on-site visit.
💡 Полезный совет: Use remote access during off-hours to handle updates — it saves time and avoids disrupting employees during work.
How to Use SyncroMSP Powerful IT Scripting
Powerful IT Scripting lets you run scripts across endpoints to automate repetitive tasks.
Syncro provides hundreds of ready-to-use scripts out of the box.
Вот пошаговая инструкция по его использованию.
Step 1: Open the Script Library
Navigate to “Scripts” in the main menu to browse community resources.
Users can also create custom scripts for specific needs.
Step 2: Pick and Configure Your Script
Select a PowerShell script or write your own using the built-in editor.
Scripting capabilities help standardize processes across endpoints.
Вот как это выглядит:
✓ Контрольная точка: Your script should appear in the script list ready to run.
Step 3: Execute on Target Assets
Choose specific assets or groups, then click “Run Script.”
PowerShell scripts can be run on assets via Syncro for any kind of task.
✅ Результат: Your script has executed across all selected machines.
💡 Полезный совет: Share your best scripts with the Syncro community — other MSP developers post useful автоматизация content there daily.
How to Use SyncroMSP Help Desk Software
Help Desk Software lets you manage all client support requests from a single point.
Вот пошаговая инструкция по его использованию.
Step 1: Set Up Notifications
Go to “Settings” and configure email notifications for incoming requests.
This ensures your team never misses a new support ticket.
Step 2: Review Incoming Tickets
Open the help desk dashboard to see all open tickets in one line.
SyncroMSP includes Smart Ticket Management for efficient ticket routing.
Вот как это выглядит:
✓ Контрольная точка: You should see all tickets sorted by priority.
Шаг 3: Реагирование и разрешение проблемы
Click a ticket, add your response, and update the status to resolved.
✅ Результат: The client receives a notification that their issue is fixed.
💡 Полезный совет: Create canned responses for common issues — it saves a nice amount of time and keeps replies consistent.
How to Use SyncroMSP IT Ticketing System
IT Ticketing System lets you create a new ticket, track progress, and close reported issues.
Вот пошаговая инструкция по его использованию.
Step 1: Create a New Ticket
Click “Tickets” in the sidebar and select “New Ticket.”
Fill in the customer contact, subject line, and issue description.
Step 2: Assign and Prioritize
Assign the ticket to a team member and set priority level.
Вот как это выглядит:
✓ Контрольная точка: The ticket now appears in the assigned employee’s queue.
Step 3: Track and Close
Monitor ticket progress, add comments, and close when done.
✅ Результат: Every client request is tracked from start to finish with full documentation.
💡 Полезный совет: Use ticket tags to search and filter by issue type — it makes spotting patterns easy.
How to Use SyncroMSP Billing & Invoicing
Выставление счетов и оплата lets you generate invoices automatically based on your service contracts.
SyncroMSP generates invoices automatically based on customizable factors.
Вот пошаговая инструкция по его использованию.
Step 1: Set Up Billing Profiles
Go to a customer’s profile and configure their payment terms.
Add recurring line items for managed services contracts.
Step 2: Review Draft Invoices
Navigate to “Invoices” to see auto-generated drafts ready for review.
Вот как это выглядит:
✓ Контрольная точка: You should see invoice totals matching your service agreements.
Step 3: Send and Collect Payment
Click “Send” to email the invoice to your client directly.
✅ Результат: Your client receives the invoice and can pay online.
💡 Полезный совет: Enable auto-billing to take care of recurring payments — it removes that monthly headache entirely.
How to Use SyncroMSP Identity Management
Identity Management lets you manage Microsoft 365 user licenses and security compliance from Syncro.
SyncroMSP автоматизирует задачи Entra ID, такие как синхронизация пользователей и сброс паролей.
Вот пошаговая инструкция по его использованию.
Step 1: Connect Microsoft 365
Go to “Integrations” and link your client’s Microsoft 365 tenant.
Grant the required permissions to enable the sync functionality.
Step 2: View and Manage Users
Open the identity panel to see all users, licenses, and sign-in данные.
Вот как это выглядит:
✓ Контрольная точка: All Microsoft 365 users should appear with their license status.
Step 3: Take Action on Accounts
Reset passwords, enable MFA, or disable deleted accounts directly.
✅ Результат: Your client’s Microsoft 365 environment is managed from one place.
💡 Полезный совет: Review the Entra ID sync log weekly to catch unauthorized sign-in attempts рано.
How to Use SyncroMSP Security Baselines
Security Baselines lets you benchmark M365 tenants against CIS-aligned best practices.
Вот пошаговая инструкция по его использованию.
Step 1: Run a Baseline Scan
Open the Security Baselines tab and select the client’s tenant.
Click “Scan” to check their current configuration against the baseline.
Шаг 2: Анализ результатов
The scan produces a score showing how the tenant measures up.
Вот как это выглядит:
✓ Контрольная точка: You should see a pass/fail list for each security setting.
Шаг 3: Применение исправлений
Click on failed items and apply the recommended fix with one click.
✅ Результат: Your client’s M365 security now aligns with industry standards.
💡 Полезный совет: Schedule monthly baseline scans so you can learn about security drift before it becomes a problem.
How to Use SyncroMSP Cloud Backup
Облачное резервное копирование lets you protect client data with automated file backups.
Вот пошаговая инструкция по его использованию.
Шаг 1: Включите резервное копирование в облако.
Go to the asset page and enable Cloud Backup for the target device.
Choose which folders and file types to include.
Шаг 2: Составьте расписание
Pick a backup frequency — daily, weekly, or continuous.
Вот как это выглядит:
✓ Контрольная точка: You should see the next scheduled backup date and time.
Step 3: Verify and Restore
Check the backup log to confirm the data is stored properly.
If needed, restore any file to its original or new location.
✅ Результат: Client data is backed up and easy to recover.
💡 Полезный совет: Run a test restore once a month — it confirms backups work and gives clients peace of mind.
SyncroMSP Pro Tips and Shortcuts
After testing SyncroMSP for over a year, here are my best tips.
Клавиатурные сочетания
| Действие | Быстрый доступ |
|---|---|
| Search assets | Ctrl + K |
| New ticket | Ctrl + Shift + T |
| Quick customer search | Ctrl + Shift + C |
| Открыть уведомления | Ctrl + Shift + N |
Скрытые функции, которые большинство людей упускают из виду.
- Доступ по ключу API: Generate an api key under Settings to connect Syncro with third-party developer tools and build custom integrations — the documentation covers every endpoint.
- Chocolatey App Deployment: Chocolatey is the default app deployment tool for Syncro — use it to install or uninstall software on any device without logging in.
- Policy-Based Автоматизация: Policies can apply various settings for automated setups — nice for ensuring every startup configuration matches your standard, as Andy from the Syncro community points out.
SyncroMSP Common Mistakes to Avoid
Mistake #1: Skipping Policies During Onboarding
❌ Неправильно: Adding new clients without applying a policy — then manually configuring each computer.
✅ Справа: Set up core policies first so Intune can automate complete hands-off rollouts for new devices upon startup.
Mistake #2: Ignoring Ticket Automation
❌ Неправильно: Manually sorting every ticket — a real headache as your business grows.
✅ Справа: Use the PSA automation rules to route tickets by type, client, or keyword.
Mistake #3: Not Using the Scripting Library
❌ Неправильно: Logging into each machine to run things manually when Syncro has hundreds of scripts.
✅ Справа: Browse the script library, pick a pre-built script, and run it across all endpoints at speed.
SyncroMSP Troubleshooting
Problem: Syncro Agent Not Showing Online
Причина: The agent may not be installed correctly or a firewall is blocking the connection.
Исправить: Uninstall and reinstall the agent, then check that port 443 is open on the device.
Problem: Patches Failing to Install
Причина: Low disk space or a Windows Update error on the target machine.
Исправить: Free up disk space, run Windows Update manually once, then retry the patch rollout.
Problem: Invoices Not Generating Automatically
Причина: Billing profiles may be missing required fields or recurring items were deleted.
Исправить: Check the customer’s billing tab, re-add any missing line items, and save changes.
📌 Примечание: If none of these fix your issue, contact SyncroMSP support.
Что такое SyncroMSP?
SyncroMSP is an IT management platform that combines RMM and PSA capabilities into a single system.
Think of it like a command center for your entire managed services business.
SyncroMSP, Inc. offers управление конечными точками and IT automation for MSPs of any scale.
Посмотрите этот краткий обзор:
В его состав входят следующие ключевые особенности:
- Automated Patch Management Software: Deploy patches and updates across all managed devices
- Remote IT Access: Connect to any client computer for live remote support
- Powerful IT Scripting: Run PowerShell scripts to automate processes across endpoints
- Help Desk Software: Manage all client support requests from one dashboard
- IT Ticketing System: Create, track, and close tickets with full documentation
- Выставление счетов и обработка платежей: Generate invoices automatically and collect payment online
- Identity Management: Manage Microsoft 365 users, licenses, and Entra ID tasks
- Security Baselines: Benchmark M365 tenants against CIS-aligned best practices
- Облачное резервное копирование: Protect client data with automated file backups and easy restores
Полный обзор смотрите в нашем разделе SyncroMSP review.
Цены SyncroMSP
Here’s what SyncroMSP costs in 2026:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Основной план | $129 | Solo technicians and small MSP startups |
| План команды | $179 | Growing teams that need full PSA and RMM capabilities |
Бесплатная пробная версия: Yes — try SyncroMSP free before you commit.
Гарантия возврата денег: Для получения информации о возврате средств обратитесь в службу поддержки.
💰 Лучшее соотношение цены и качества: Team Plan — it unlocks the full ability to manage your entire MSP operation.
SyncroMSP против альтернатив
How does SyncroMSP compare? Here’s the competitive landscape:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| SyncroMSP | All-in-one RMM + PSA | 129 долларов в месяц | ⭐ 4.6 |
| Атера | Per-tech pricing | 149 долларов в месяц | ⭐ 4.6 |
| N-способный | Масштаб предприятия | Обычай | ⭐ 4.3 |
| NinjaOne | Easy setup speed | Обычай | ⭐ 4.8 |
| ConnectWise | Large MSP teams | Обычай | ⭐ 4.1 |
| ManageEngine | IT asset tracking | 12 долларов в месяц | ⭐ 4.4 |
| Пульсвей | Mobile management | 42 доллара в месяц | ⭐ 4.5 |
| Microsoft Intune | Microsoft stack | 8 долларов в месяц | ⭐ 4.5 |
| Freshservice | ITSM beginners | 19 долларов в месяц | ⭐ 4.5 |
| Лансвипер | Network discovery | Обычай | ⭐ 4.4 |
| Jamf Pro | управление устройствами Apple | 8 долларов в месяц | ⭐ 4.6 |
Краткий выбор:
- Лучший вариант в целом: SyncroMSP — combines RMM and PSA at one fixed cost per technician
- Оптимальный бюджет: ManageEngine — starts low and scales with your needs
- Лучший вариант для начинающих: NinjaOne — clean UI that’s easy to learn
- Best for Apple shops: Jamf Pro — built specifically for Мак and iOS management
🎯 SyncroMSP Alternatives
Ищете альтернативы SyncroMSP? Вот лучшие варианты:
- 🚀 Атера: Per-technician pricing with unlimited devices, built-in remote access, and AI-powered ticketing for fast-moving teams.
- 🏢 N-способный: Enterprise-grade RMM with deep automation, backup, and security tools for large MSP operations.
- 🌟 NinjaOne: Top-rated for ease of use with a clean interface, fast deployment, and strong patch management capabilities.
- ⚡ ConnectWise: Full PSA plus RMM suite designed for larger teams that need deep customization and scale.
- 💰 ManageEngine: Budget-friendly IT management with strong asset tracking and help desk features for growing businesses.
- 📊 Пульсовый канал: Mobile-first RMM that lets you manage devices from your phone with real-time alerts and automation.
- 🔒 Microsoft Intune: Autopilot configures devices automatically upon startup — best for shops deep in the Microsoft environment.
- 👶 Freshservice: Beginner-friendly ITSM with an intuitive UI, great for teams transitioning from spreadsheets to ticketing software.
- 🔧 Уборщик: Powerful network discovery and управление ИТ-активами for organizations that care about full visibility.
- 🎯 Jamf Pro: The go-to platform for Apple device management with zero-touch deployment and strong content controls.
Полный список смотрите в нашем SyncroMSP alternatives гид.
⚔️ Сравнение SyncroMSP
Вот как SyncroMSP выглядит в сравнении с каждым из конкурентов:
- SyncroMSP против Atera: Syncro bundles PSA free with RMM; Atera charges more per technician but offers unlimited endpoints.
- SyncroMSP против N-able: N-able suits enterprise scale while Syncro targets small to mid-size MSPs with simpler pricing.
- SyncroMSP против NinjaOne: NinjaOne has a cleaner UI; Syncro wins on PSA and billing built into one platform.
- SyncroMSP против ConnectWise: ConnectWise offers deeper customization; Syncro is faster to set up and easier to learn.
- SyncroMSP против ManageEngine: ManageEngine costs less but lacks the integrated PSA functionality Syncro includes.
- SyncroMSP против Pulseway: Pulseway excels at mobile management; Syncro offers stronger ticketing and invoicing tools.
- SyncroMSP против Microsoft Intune: Intune handles device enrollment well; Syncro adds RMM, scripting, and PSA on top.
- SyncroMSP против Freshservice: Freshservice focuses on ITSM; Syncro covers both RMM and PSA for full MSP management.
- SyncroMSP против Lansweeper: Lansweeper is stronger for network discovery; Syncro provides broader MSP management resources.
- SyncroMSP против Jamf Pro: Jamf is Apple-only; Syncro covers Windows, Mac, and cross-platform environments.
Start Using SyncroMSP Now
You learned how to use every major SyncroMSP feature:
- ✅ Automated Patch Management Software
- ✅ Remote IT Access
- ✅ Powerful IT Scripting
- ✅ Help Desk Software
- ✅ IT Ticketing System
- ✅ Выставление счетов и инвойсов
- ✅ Identity Management
- ✅ Security Baselines
- ✅ Cloud Backup
Следующий шаг: Выберите одну функцию и попробуйте прямо сейчас.
Most people start with Automated Patch Management Software.
Это займет меньше 5 минут.
Часто задаваемые вопросы
Сколько стоит Syncro?
SyncroMSP offers two plans: Core at $129 per month and Team at $179 per month, both per technician with unlimited endpoints.
What is Syncro used for?
Syncro is used by managed service providers to handle remote monitoring, ticketing, billing, and IT automation from a single PSA and RMM platform.
How to run a script in Syncro?
Go to the Scripts section, select a pre-built or custom script, choose your target assets, and click “Run Script” to execute it.
Does Syncro have an API?
Yes, Syncro has a full REST API. Generate an api key in Settings to post data, pull reports, and build custom integrations.
What is synchro MSP?
Synchro MSP is a common misspelling of SyncroMSP, an IT management platform by Servably, Inc. that bundles RMM and PSA tools for MSPs.
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