⚡ 간단 평가:
- 가격: Freshsales starts at $9/user/month. Copper CRM pricing also starts at $9/seat/month, but climbs to $99.
- 다음과 같은 경우에 가장 적합합니다: Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- 주요 차이점: Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- 저희가 선택한 제품: 프레쉬세일즈 CRM for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
개요
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
우리의 작가 spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our 데이터.
By the end you will know which sales CRM fits your 사업.
Freshsales CRM이란 무엇인가요?
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
이 제품은 프레시웍스의 두 번째 주요 제품으로 2016년에 출시되었습니다.
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 우승: Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Freshsales CRM 가격
Three paid tiers cover solo sellers up to larger sales teams.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | 소규모 사업체 팀들이 시작합니다 |
| 찬성 | 사용자당 월 39달러 | 성장하는 팀에 필요한 오토메이션 |
| 기업 | 사용자당 월 59달러 | Larger teams needing advanced capabilities |
Pricing verified September 2026.
무료 체험: 21 days across every tier, with no credit card required to create a new account.
환불 보장: Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 메모: Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Freshsales CRM의 주요 이점
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- 360도 고객 관점: Every call, email, and 회의 sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: 그만큼 iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
우리 팀이 발견한 점
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Freshsales CRM의 장점과 단점
✅ 장점
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- Built-in phone, email, chat, and SMS in a single unified inbox
- 모든 요금제에 대해 신용 카드 정보 없이 21일 무료 체험 가능
- Excellent value for small and medium sized businesses at $9/user/month
- 모든 요금제에 대해 전화, 채팅 및 이메일을 통한 연중무휴 24시간(주말 제외) 지원을 제공합니다.
❌ 단점
- Navigation feels cluttered and pages can be slow to respond
- 약 385개의 연동 기능은 HubSpot이나 그보다 적습니다. 세일즈포스 권하다
- Native connectors with third-party tools are thin outside the Freshworks suite
Copper CRM이란 무엇인가요?
Copper CRM is a sales CRM built specifically for Google Workspace.
2012년에 Gmail 확장 프로그램으로 출시되어 수동 데이터 입력을 없애주었습니다.
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper는 Google을 포함하여 전 세계적으로 3만 개 이상의 CRM 고객사를 보유하고 있다고 주장합니다.
The walkthrough below shows how the tool behaves day to day.
구리 CRM
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
Copper CRM 가격 책정
Four tiers run from a contacts-only entry plan to a full business tier.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기동기 | 좌석당 월 9달러 | 연락처만 정리 |
| 기초적인 | 좌석당 월 23달러 | 최대 2,500명의 연락처를 관리하는 소규모 팀 |
| 전문적인 | 좌석당 월 59달러 | 팀에서 최대 15,000개의 연락처를 가져올 수 있습니다. |
| 사업 | 좌석당 월 99달러 | Email sequence and website tracking needs |
Pricing verified September 2026.
무료 체험: 14 days for new users, no purchase needed to test the platform.
환불 보장: No published refund window. Copper points buyers to the trial instead.
📌 메모: The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
Copper CRM의 주요 이점
Here is where this CRM earns its keep:
- Google Workspace 연동: Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- 이메일 추적 및 템플릿: See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- 사용자 친화적인 API: Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- 보안 basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
우리 팀이 발견한 점
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
Copper CRM의 장점과 단점
✅ 장점
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌ 단점
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
기능 비교
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| 특징 | 프레쉬세일즈 CRM | 구리 CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 좌석당 월 9달러 |
| 무료 체험 | ✅ 21일 | ✅ 14일 |
| AI 리드 스코어링 | ✅ 프레디 AI | ❌ |
| Google Workspace 연동 | ✅ 기본 | ✅ 딥 |
| Microsoft 365 지원 | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| 워크플로 자동화 | ✅ | ✅ Professional plan and up |
| 웹사이트 추적 | ✅ | ✅ 비즈니스 등급 전용 |
| 통합 | Around 385 | Limited, Google-first |
| 가장 적합한 대상 | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
프레쉬세일즈 CRM: Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
구리 CRM: Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
프레쉬세일즈 CRM: Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
구리 CRM: Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ 경고: Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
프레쉬세일즈 CRM: Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
구리 CRM: Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
프레쉬세일즈 CRM: Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
구리 CRM: Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
프레쉬세일즈 CRM: Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
구리 CRM: Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
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프레쉬세일즈 CRM: Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
구리 CRM: No AI 어시스턴트 ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
프레쉬세일즈 CRM: Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
구리 CRM: You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
구리 CRM: Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
프레쉬세일즈 CRM: The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
구리 CRM: Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. 가격 및 비용
Both start at $9. They part ways fast after that.
| 층 | 프레쉬세일즈 CRM | 구리 CRM |
|---|---|---|
| 기입 | 성장형 모델 — 사용자당 월 9달러 | Starter — $9/seat/month |
| 중간 | 프로 버전 — 사용자당 월 39달러 | Basic — $23/seat/month |
| 높은 | 기업용 — 사용자당 월 59달러 | Professional — $59/seat/month |
| 맨 위 | ❌ None above Enterprise | Business — $99/seat/month |
프레쉬세일즈 CRM: The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
구리 CRM: The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| AI that ranks leads | 프레쉬세일즈 CRM | Freddy AI scores and predicts |
| CRM inside Gmail | 구리 CRM | Built as a Gmail extension |
| 통화 및 SMS 기능 내장 | 프레쉬세일즈 CRM | One unified inbox |
| Microsoft 365 shop | 프레쉬세일즈 CRM | Copper는 Google에서만 사용 가능합니다. |
| Client project tracking | 구리 CRM | Pipelines double as projects |
| Lowest real cost | 프레쉬세일즈 CRM | Full pipeline at $9 |
💰 예산
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 사용 중인 기술 스택
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 귀사의 영업 프로세스
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓 귀하의 경험 수준
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
🆓 무료 체험 및 데모
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 지원 옵션
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for 소규모 사업체.
전환 가이드
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ 얻게 될 이점:
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ 잃게 될 것:
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋 전환 방법:
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ 얻게 될 이점:
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ 잃게 될 것:
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋 전환 방법:
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
저희 리뷰에서 다루지 않은 내용
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🤖 AI 기능 | 프레쉬세일즈 CRM |
| 📇 연락처 관리 | 구리 CRM |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 👶 사용 편의성 | 구리 CRM |
| 📞 Communication Channels | 프레쉬세일즈 CRM |
| 📊 신고 | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
다음과 같은 경우에 가장 적합합니다: AI-assisted selling, phone-led 쭉 내밀다, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
Freshsales CRM 비교 (더 보기)
Here is how it lands against other CRMs in the same bracket:
Freshsales가 다음 부문에서 승리했습니다: Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpot이 다음 분야에서 우위를 차지했습니다: Far larger app marketplace, stronger free tier, deeper marketing tools
Freshsales가 다음 부문에서 승리했습니다: Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zoho는 다음 부문에서 승리했습니다: Broader module range, more customization depth, cheaper multi-product bundles
Freshsales가 다음 부문에서 승리했습니다: Native AI assistant, phone and SMS included, 360-degree customer timeline
파이프드라이브 승리 항목: Faster interface, simpler setup, sharper focus on pipeline discipline
Freshsales가 다음 부문에서 승리했습니다: Lower total cost, usable without a consultant, faster time to first deal
Salesforce가 다음 분야에서 우위를 점했습니다: Scale for large enterprises, partner network, depth of custom development
Copper CRM 비교
And how Copper stacks up elsewhere:
구리가 승리하는 이유는 다음과 같습니다. Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpot이 다음 분야에서 우위를 차지했습니다: Free starting tier, built-in marketing automation, works on any email host
구리가 승리하는 이유는 다음과 같습니다. Automatic Google data capture, less setup work, purpose-built for sales
월요일 승리 종목: Flexible board customization, wider team use beyond sales, stronger reporting views
구리가 승리하는 이유는 다음과 같습니다. Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightly는 다음 항목에서 우위를 점합니다: Stronger project management, Microsoft support, more reporting controls
구리가 승리하는 이유는 다음과 같습니다. Deeper Google Workspace integration, richer automation, better email tracking
캡슐이 승리한 항목: Lower cost per seat, simpler tier structure, lighter feel for tiny teams
자주 묻는 질문
FreshSales는 CRM인가요?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
FreshSales 무료 플랜에서 허용되는 최대 사용자 수는 몇 명입니까?
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
Copper CRM은 무엇에 사용되나요?
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
Copper CRM은 Outlook과 호환되나요?
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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