📊 테스트 결과:
- 🎯 작업 관리: ClickUp handled 15+ views; Zendesk only ticket views — ClickUp이 승리했습니다
- 💰 가격: ClickUp starts at $7/user/month; Zendesk’s pricing starts at $55/agent/month — ClickUp이 승리했습니다
- 🤖 AI 기능: ClickUp Brain은 작업을 관리하고, Zendesk AI는 지원 티켓의 80% 이상을 해결합니다. 묶다
- 🔌 통합: Zendesk has 1,300+ apps; ClickUp has 1,000+ — 젠데스크가 승리했습니다
- 👶 사용 편의성: Zendesk works on day one for support; ClickUp has a steeper curve — Zendesk, 지원팀을 위한 솔루션 제공
Are you stuck choosing between a customer support platform and a project management software?
Zendesk and ClickUp solve very different problems — yet many businesses consider both tools.
Zendesk is desk software built for the support team and the sales team.
ClickUp is a project management platform built to manage tasks and complex projects.
I spent three weeks testing both on real workflows to see which one delivers more value.
By the end of this article, you’ll know exactly which tool fits your 사업 필요.
개요
To give you the most accurate comparison, I tested both Zendesk vs ClickUp hands-on.
I used ClickUp to manage complex projects across multiple projects with tasks, subtasks, and due date tracking.
I used Zendesk to handle customer service software workflows across live chat, email, and social messaging channels.
I also looked at pricing, integrations, AI features, and ease of use for each platform.
Here’s the full comparison of what I found.
ClickUp이란 무엇인가요?
ClickUp is a customizable, cloud-based project management software that centralizes tasks, docs, calendars, and team communication in one entire workspace.
It is used by marketing teams, developers, operations crews, and solo workers to manage projects of every size.
The platform combines project management tools, time tracking, communication features, and an AI assistant called ClickUp Brain in one place.
You can manage tasks, assign tasks, view tasks across multiple views, and even handle resource management and team communication without other tools.
클릭업
ClickUp replaces several 사업 software apps with one project management platform. It gives teams tasks, docs, goals, time tracking, and AI — all for a fraction of Zendesk’s price.
ClickUp 가격 책정
Here’s what the ClickUp plans cost in 2026. The pricing is per user per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 영원히 무료 | $0 | 개인 사업자 및 소규모 팀의 창업 |
| 무제한 플랜 | 사용자당 월 7달러 | Small growing teams needing essential features |
| 사업 계획 | 사용자당 월 12달러 | Mid-size teams needing custom 오토메이션 |
| 기업 계획 | 관습 | Large businesses needing single sign on and HIPAA |
무료 체험: ClickUp offers a 15-day free trial on every paid plan. The ClickUp’s free plan is completely free forever and needs no credit card to start.
환불 보장: ClickUp provides a 30-day money-back guarantee on all of its paid plans, giving you time to test enough features before committing.
📌 메모: The free forever plan supports an unlimited number of users — rare among project management tools. When you upgrade, every team member in the entire workspace upgrades together, so plan accordingly.
⚠️ 경고: The free plan limits custom fields to 100 uses. If you rely on custom fields heavily for manage tasks workflows, you’ll need to upgrade to a paid plan sooner than expected.
ClickUp의 주요 이점
Here’s why ClickUp scores a high score among project management platforms:
- 올인원 작업 공간: ClickUp combines tasks, docs, chat, the whiteboard feature, and goals in one app. Many customers eliminate 3–5 separate tools just by switching, and ClickUp includes everything most teams need to save time.
- 프로젝트 조회수 15회 이상: ClickUp offers list, kanban board, gantt charts, calendar, and Timeline views. You can view tasks across the same project in multiple ways without switching tools.
- ClickUp Brain AI Assistant: The built-in AI assistant helps manage workloads and time spent on projects. It writes summaries, generates new tasks, and saves teams hours every week.
- 내장된 시간 추적 기능: ClickUp tracks time natively across the entire workspace. You can log hours, set estimates, and assemble time entries into timesheets without other features from third-party apps.
- 1,000개 이상의 사전 제작된 템플릿: ClickUp includes templates for every workflow, from marketing campaigns to product launches. You can also import 데이터 from Google Drive and Asana in just a few clicks.
- ClickUp University & Live Training: Beginners can learn fast through ClickUp University, live onboarding training, and a deep knowledge base. New features land regularly with clear walkthroughs.
ClickUp의 장점과 단점
✅ 장점
- Affordable pricing — free forever, paid plans billed annually from $7 per user
- 15+ project views including gantt charts, kanban board, and calendar
- Built-in AI assistant, time tracking, docs, and the whiteboard feature
- Free plan supports unlimited users and unlimited storage on higher tiers
- Strong API access, single sign on, and guest access on paid plans
❌ 단점
- Steep learning curve — ClickUp’s features can overwhelm new users at first
- No phone support — only live chat with AI plus a knowledge base
- 모바일 앱은 데스크톱 버전보다 완성도가 떨어집니다.
- Time tracking can feel cumbersome compared to dedicated time apps
젠데스크란 무엇인가요?
Zendesk is a cloud-based customer support software that centralizes customer interactions and support requests into one agent workspace.
Founded in San Francisco in 2007 and now led by CEO Tom Eggemeier, the company serves over 200,000 customers worldwide.
Major brands like Uber, Shopify, and Slack rely on Zendesk’s customer support software to manage many customers and customer conversations at scale.
Zendesk is the only vendor built exclusively for the customer experience — every feature is designed for ticketing systems, live chat, and customer service.
젠데스크
Forbes named Zendesk the best platform for customer service in 2023. It serves 200,000+ businesses, and Zendesk AI features resolve over 80% of routine inquiries automatically.
젠데스크 가격
Zendesk’s pricing structures plans on a per agent per month basis. Here’s the Zendesk Suite pricing breakdown for 2026.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 스위트 팀 | 에이전트당 월 55달러 | Small support teams handling customer service software basics |
| 스위트 확장 | 에이전트당 월 89달러 | Growing teams needing custom workflows and more channels |
| 스위트 프로페셔널 | 에이전트당 월 115달러 | Advanced support teams with custom reporting needs |
무료 체험: Zendesk offers a 14-day free trial of the Zendesk Suite Professional plan. You get access to all features during the trial and no credit card is required.
환불 보장: Zendesk does not publicly offer a standard money-back guarantee. Review the agreement carefully to avoid costly 중단 시간 during a switch.
📌 메모: Zendesk also runs a program for startups. Qualifying 소규모 사업체 can use Zendesk for free for six months, which lowers the total cost of getting started.
⚠️ 경고: Zendesk’s pricing is per agent per month. A team of 10 support agents on the Team plan equals $550/month. Users can input the number of agents on the pricing page to receive an updated quote.
젠데스크의 주요 이점
Here’s why Zendesk offers the top desk software experience for the support team:
- Built for Customer Experience: Zendesk started the customer experience revolution in 2007. Every feature — ticketing system, live chat, help center, knowledge base — is optimized for the support agents who use it every day.
- 티켓의 80% 이상을 해결하는 AI: Zendesk AI automatically handles routine support tickets, suggests responses, and routes customer conversations. This frees agents to handle complex customer interactions and improves the team’s performance.
- 옴니채널 에이전트 워크스페이스: The Zendesk agent workspace pulls support tickets from live chat, email, phone, Sunshine Conversations, and social messaging into one view. Agents see order history and a 360-degree customer view 곧.
- Zendesk Marketplace with 1,300+ Apps: The Zendesk Marketplace offers 1,300+ pre-built apps and custom apps. The Slack integration lets agents create and update support tickets directly from Slack channels.
- 다국어 지원: Zendesk supports multilingual support across multiple languages. Help center articles, agent workspace, and live chat can all be localized to serve customers globally.
- 엔터프라이즈급 보안 젠데스크: All communications use HTTPS/TLS encryption. Service data is encrypted at rest with AES-256 keys. Two-factor authentication, IP restrictions, and regular audits protect sensitive information across the platform.
젠데스크 장점 및 단점
✅ 장점
- Best ticketing systems and customer support tools in the market
- AI resolves 80%+ of routine tickets and improves customer satisfaction
- Omnichannel agent workspace across email, live chat, phone, and social messaging
- 1,300+ apps in the Zendesk Marketplace plus Zendesk Sell sales CRM
- Trusted by 200,000+ companies including Fortune 100 and Fortune 500
❌ 단점
- Expensive — Zendesk’s pricing starts at $55/agent/month with no free plan
- Not designed for project management or internal team productivity workflows
- Total cost scales fast for larger support teams across business hours
- Many advanced features sit behind the Enterprise tier and pricing
기능 비교
ClickUp과 Zendesk의 기능별 비교를 살펴볼 준비가 되셨나요?
We’ll compare 10 key areas to help you decide which platform fits your business operations.
| 특징 | 클릭업 | 젠데스크 |
|---|---|---|
| 시작 가격 | 무료 / 사용자당 월 7달러 | 에이전트당 월 55달러 |
| 무료 플랜 | ✅ | ❌ |
| 프로젝트 관리 도구 | ✅ | ❌ |
| 고객 지원 티켓팅 | ❌ | ✅ |
| AI 어시스턴트 | Loading... | ✅ (80% 이상 자동 해결) |
| 시간 추적 | ✅ | ❌ |
| Multiple Channels 받은편지함 | ❌ | ✅ |
| 앱 연동 | 1,000+ | 1,300+ |
| Knowledge Base & Help Center | ❌ | ✅ |
| 가장 적합한 대상 | Manage projects & tasks | Customer service software |
1. 핵심 사용 사례
클릭업: ClickUp is a project management software at its core. It helps teams plan, assign tasks, and complete complex tasks using a multi-level hierarchy of Workspaces, Spaces, Folders, Lists, Tasks, and Subtasks. It is built for managing projects, not customer interactions.
젠데스크: Zendesk is desk software built for customer support. It is built to handle inbound support requests from multiple channels. Every feature — Zendesk Support, ticketing system, self-service knowledge base — is designed to improve customer satisfaction and the customer experience.
⚠️ 경고: These tools solve very different problems. The choice usually comes down to whether your primary need is internal project execution or external customer support.
2. 업무 및 프로젝트 관리
클릭업: ClickUp’s features cover project and task management end-to-end. Teams can set and track measurable goals, use real time editing in docs, assign tasks with a due date, and visualize work through gantt charts, kanban boards, and 15+ views. ClickUp Brain helps managers spot delays before they hurt complex projects.
젠데스크: Zendesk is not built for project management. It handles support tickets, not internal task management. You can create internal notes and assign tickets across the support team, but there’s no Gantt chart, sprint planning, or goal tracking inside Zendesk.
✅ 이번 라운드는 ClickUp이 승리했습니다. A full comparison shows ClickUp outperforms Zendesk on task management, project management, and managing complex projects.
3. 고객 지원 및 티켓팅
클릭업: ClickUp is not a customer support platform. You could create a task-based workflow for inquiries, but it lacks native ticket systems, SLA tracking, customer data history, and an omnichannel inbox. It works as a workaround at best.
젠데스크: Zendesk Support is the gold standard for support ticketing. It organizes support requests from email, live chat, phone, social messaging, and Sunshine Conversations into one workspace. Agents respond from a unified view that includes order history, sensitive information protection, and past customer conversations.
✅ 이번 라운드는 젠데스크가 승리했습니다. No project management software comes close to Zendesk’s customer service software depth — that’s why so many customers and businesses pick it.
4. AI 기능 및 자동화
클릭업: ClickUp Brain is the platform’s built-in AI assistant. It writes task summaries, generates project updates, answers questions about your data, and helps manage workloads. ClickUp also includes 100+ pre-built automation templates plus AI-powered automation 건축업자 사용자 지정 워크플로용입니다.
젠데스크: Zendesk AI focuses on support automation. It resolves 80%+ of routine support tickets, suggests responses to support agents, identifies ticket intent, and routes customer conversations to the right team. Triggers, automations, and macros power custom workflows for the support team.
⚠️ 경고: These AI features serve different audiences. ClickUp Brain helps internal teams move faster. Zendesk AI helps support agents serve customers faster. Don’t assume one replaces the other.
5. Time Tracking & Resource Management
클릭업: ClickUp includes native time tracking for any task. You can start a timer, log hours manually, set time estimates, and assemble entries into timesheets. This makes ClickUp valuable for agencies, 프리랜서, and teams that bill clients by the hour.
젠데스크: Zendesk does not include built-in time tracking for agents. Higher-tier plans offer some ticket handling time data, but it isn’t a core feature. Teams that need detailed time logs usually pair Zendesk with a third-party tool.
6. 보고 및 분석
클릭업: ClickUp’s reporting module is centralized. You can choose from various pre-made dashboards or create your own reports. Sprint reports, burndown charts, KPIs, team capacity, and project health metrics are all available in real time.
젠데스크: The reporting and analytics Zendesk Explore tool provides detailed insights on agent performance, ticket volume, customer satisfaction scores, and response times across business hours. Support managers gain a clear view of the team’s performance and customer trends.
7. 통합 및 마켓플레이스
클릭업: ClickUp은 Slack, Google Drive, Zoom, GitHub 등 1,000개 이상의 인기 도구와 연동됩니다. 세일즈포스. Open API access lets developers build custom apps and integrations on top of your tech stack. Importing data from old project management tools takes minutes.
젠데스크: The Zendesk Marketplace offers 1,300+ pre-built apps and integrations. The Slack integration enhances collaboration by letting users create and update tickets directly from Slack. Many companies have scaled customer support operations in powerful ways through Zendesk integrations.
8. Collaboration & Communication
클릭업: ClickUp’s communication features include docs, team chat, whiteboards, and real time editing. Teams collaborate on documents inside the same workspace where they manage tasks. This removes the need for separate tools like 개념 또는 합류점.
젠데스크: Zendesk collaboration is built for the support team. Agents add internal notes to support tickets, @mention teammates, and share context. There’s no shared doc editor — collaboration in Zendesk centers around resolving customer support issues, not building internal employee experience.
9. Security & User Permissions
클릭업: ClickUp supports 2-factor authentication and user permissions across the entire workspace. Enterprise plans add single sign on (SSO) and HIPAA compliance. Admins can control data access at the workspace, space, folder, and list level.
젠데스크: Security Zendesk-grade protections include AES-256 encryption at rest, HTTPS/TLS for the browser and APIs, and two-factor authentication via SMS or authenticator apps. Admins can restrict access to specific IP ranges. Zendesk regularly audits applications, systems, and networks to confirm protection.
10. 가격 및 비용
Let’s compare the full pricing picture across ClickUp’s and Zendesk’s plans.
| 계획 | 클릭업 | 젠데스크 |
|---|---|---|
| 무료 플랜 | Loading... | ❌ 무료 플랜 없음 |
| 유료 플랜 시작 | 사용자당 월 7달러 | 에이전트당 월 55달러 |
| 중급 | 사용자당 월 12달러 | 에이전트당 월 89달러 |
| 최상위 | 맞춤형(엔터프라이즈용) | 에이전트당 월 115달러 |
클릭업: ClickUp plans are dramatically cheaper than Zendesk. Even the Business plan at $12 per user beats Zendesk’s entry price. Many companies offer discounts on annual billing, and ClickUp follows the same pattern with its paid plan tiers billed annually.
젠데스크: Zendesk’s pricing reflects its specialization in customer support software. At $55/agent/month, it is an investment — but for businesses whose revenue depends on customer satisfaction, the ROI is clear. AI resolving 80%+ of tickets offsets much of the total cost.
💡 테스트 결과: ClickUp is up to 87% cheaper than Zendesk on entry-level pricing. If budget is the priority and you don’t need dedicated ticketing systems, ClickUp offers the better value across business operations.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 프로젝트 관리 도구 | 클릭업 | 15+ views, gantt charts, kanban board |
| 고객 지원 티켓팅 | 젠데스크 | Built for multiple channels & agent workspace |
| 빠듯한 예산 | 클릭업 | Free forever plan + $7/user paid plan |
| AI를 활용한 고객 지원 티켓 해결 | 젠데스크 | Zendesk AI handles 80%+ of inquiries |
| 팀 내부 소통 | 클릭업 | Docs, chat, whiteboard feature included |
| 기업 고객 경험 | 젠데스크 | 20만 개 이상의 기업이 신뢰하는 플랫폼 |
| Unlimited users free | 클릭업 | Free forever supports unlimited users |
💰 예산
ClickUp starts free and costs $7/user/month on the Unlimited plan. Zendesk’s pricing starts at $55/agent/month with no free option. For small businesses on tight budgets, ClickUp is the only realistic choice.
🔌 사용 중인 기술 스택
The Zendesk Marketplace wins on raw count with 1,300+ apps versus ClickUp’s 1,000+. Both connect with Slack, Google Drive, and Zoom. If your tech stack centers on Salesforce or other customer service tools, Zendesk likely fits better.
📝 팀의 주요 역할
Internal teams — marketing teams, dev, ops, product — get more value from ClickUp’s project management platform. Customer-facing support teams that handle support tickets and customer interactions need the Zendesk Suite.
🎓 귀하의 경험 수준
Zendesk is plug-and-play for the support team — agents jump right in. ClickUp has a steeper learning curve because of its sheer number of features. Budget extra time for ClickUp onboarding through ClickUp University.
🆓 무료 체험 및 데모
ClickUp’s free plan lasts forever with no time limit. Zendesk’s free trial gives you 14 days on the Suite Professional plan. Test both on a real workflow before paying.
🛟 지원 옵션
ClickUp provides 24/7 live chat (AI 챗봇 first, then a human) plus a deep knowledge base. Zendesk offers help center articles, community forums, and live onboarding training. Both have solid resources for getting unstuck.
전환 가이드
이미 이러한 도구 중 하나를 사용하고 계신가요? 전환 시 기대할 수 있는 사항은 다음과 같습니다.
🔄 ClickUp에서 Zendesk로 전환하시나요?
✅ 얻게 될 이점:
- SLA 추적 및 에스컬레이션 규칙을 갖춘 맞춤형 티켓팅 시스템
- Zendesk AI that auto-resolves 80%+ of routine customer inquiries
- Omnichannel inbox covering email, live chat, phone, and social messaging
❌ 잃게 될 것:
- Project management tools — no gantt charts or task hierarchies
- Built-in time tracking and automated timesheet generation
- Affordable pricing — Zendesk costs significantly more per agent
📋 전환 방법:
- ClickUp에서 기존 작업 및 연락처를 CSV 파일로 내보내세요.
- Sign up for a Zendesk free trial and import your customer data
- Set up your support channels, ticket routing, and agent permissions
🔄 젠데스크에서 클릭업으로 전환하시나요?
✅ 얻게 될 이점:
- Full project management — tasks, subtasks, gantt charts, and sprints
- 내부 협업을 위한 내장 문서, 화이트보드 및 팀 채팅 기능
- 상당한 비용 절감 효과 - 초기 구매 비용 최대 87% 절감
❌ 잃게 될 것:
- SLA 및 에스컬레이션 추적 기능을 갖춘 전용 고객 지원 티켓 시스템
- 대량의 고객 문의를 자동으로 해결하는 AI
- 고객 이력 및 상호 작용 기록을 모두 포함하는 옴니채널 받은 편지함
📋 전환 방법:
- Export Zendesk ticket history and contact data via the data export tool
- Create your ClickUp workspace and set up Spaces and Lists for your old workflow
- Import data, configure automations, and invite your team to the new workspace
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 클릭업 |
| Loading... | 클릭업 |
| 🎫 고객 지원 | 젠데스크 |
| 🤖 AI 기능 | 묶다 |
| 👶 사용 편의성 | 젠데스크 |
| 🔌 통합 | 젠데스크 |
| ⏱️ 시간 추적 | 클릭업 |
| 🏆 종합 우승 | 클릭업 |
Loading...
ClickUp은 저희의 직접 비교 테스트에서 7개 부문 중 4개 부문에서 우위를 차지했습니다.
다음과 같은 경우에 가장 적합합니다: Marketing teams, smaller teams, agencies, and businesses that need a project management platform with team communication and time tracking at an affordable price.
ClickUp and Zendesk are two very different products built for two very different audiences.
ClickUp is the best choice for teams that need to manage projects, manage tasks, and run essential features across multiple projects. It is affordable, packed with project management tools, and flexible enough for businesses of every size.
Zendesk is the best choice for businesses whose revenue depends on customer satisfaction. It is the leading customer support software in the world, and its AI automation alone often pays for itself.
고객 지원팀을 운영한다면 Zendesk는 투자 가치가 충분합니다. 하지만 프로젝트를 관리하거나 사내 생산성 도구가 필요하다면 ClickUp이 단연 최고의 선택입니다.
자, 이제 적절한 도구를 골라 더 많은 일을 해내 보세요!
ClickUp과 비교했을 때 더 많은 정보
ClickUp이 다른 프로젝트 관리 도구와 비교했을 때 어떤 장단점을 가지고 있는지 살펴보겠습니다.
ClickUp vs Asana
ClickUp이 다음 분야에서 우위를 점했습니다: Free forever plan, built-in time tracking, more project views, better value
Asana가 다음 항목에서 승리했습니다: Cleaner interface, easier onboarding for non-technical marketing teams
ClickUp vs Monday.com
ClickUp이 다음 분야에서 우위를 점했습니다: Cheaper pricing, free plan, broader essential features, ClickUp Brain AI
Monday.com이 다음 항목에서 승리했습니다: Visual dashboards, polished UI, smoother learning curve
ClickUp vs Trello
ClickUp이 다음 분야에서 우위를 점했습니다: Depth of features, AI assistant, time tracking, multiple project views
Trello가 다음 분야에서 승리했습니다: Simplicity — better for solo workers who only need kanban boards
ClickUp이 다음 분야에서 우위를 점했습니다: Task management depth, built-in time tracking, multiple project views
Notion이 다음 항목에서 승리했습니다: Document-first workflows, flexible wiki building, customizable page layouts
클릭업 vs 라이크
ClickUp이 다음 분야에서 우위를 점했습니다: Pricing, free plan, broader communication features for smaller teams
Wrike는 다음에서 승리합니다: Enterprise workflow management and resource management for large teams
Zendesk와 비교한 내용 더 보기
Here’s how Zendesk stacks up against other customer support platforms:
젠데스크 vs 프레시데스크
Zendesk가 다음 분야에서 우위를 차지했습니다: AI depth, integration count, enterprise scale, Zendesk Suite breadth
Freshdesk가 다음 분야에서 승리했습니다: Pricing — has a free plan and cheaper paid plans for small teams
젠데스크 vs 인터콤
Zendesk가 다음 분야에서 우위를 차지했습니다: Ticketing depth, knowledge base management, omnichannel customer support
Intercom이 다음 부문에서 승리했습니다: 대화형 지원 및 능동적인 고객 메시지 기능
젠데스크 vs 헬프스카우트
Zendesk가 다음 분야에서 우위를 차지했습니다: Scale, AI features, marketplace breadth, deeper enterprise support
Scout의 승리를 도와주세요: 단순함과 따뜻함 — 고객 중심의 소규모 팀에 더 적합합니다.
Zendesk vs Salesforce Service Cloud
Zendesk가 다음 분야에서 우위를 차지했습니다: Faster setup, simpler agent workspace, lower learning curve
Salesforce가 다음 분야에서 우위를 점했습니다: Native CRM, sales team alignment, and customer data unification
자주 묻는 질문
ClickUp은 무엇에 사용되나요?
ClickUp is a project management platform used to plan, track, and manage tasks. Marketing teams, developers, and small businesses use ClickUp to centralize tasks, docs, time tracking, and team communication in one workspace.
Zendesk는 CRM인가요?
Zendesk is a customer service software, not a traditional CRM. It does include a sales CRM product called Zendesk Sell for the sales team. Most companies use Zendesk for support tickets and customer experience workflows.
ClickUp이 Asana보다 더 나은가요?
ClickUp gives better value than Asana — more features at a lower price, plus a free forever plan with unlimited users. Asana has a cleaner interface that some smaller teams prefer for simple project management.
Zendesk는 무료로 사용할 수 있나요?
Zendesk does not offer a permanent free plan. It provides a 14-day free trial of Suite Professional. Qualifying small businesses can use Zendesk for free for six months through the Zendesk startup program.
Loading...
ClickUp’s main downsides are a steep learning curve, no phone support, and a mobile app less polished than the desktop version. The free plan also limits custom fields to 100 uses for solo workers.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 