⚡ 간단 평가:
- 가격: Freshsales starts at $9/user/month. Close CRM 좌석당 월 35달러부터 시작합니다.
- 다음과 같은 경우에 가장 적합합니다: Freshsales for teams that want customer relationship management plus marketing in one platform. Close CRM for outbound sales teams that live on phone calls.
- 주요 차이점: Freddy AI scores leads and flags deal risk. Close offers a power dialer and predictive dialer instead.
- 저희가 선택한 제품: Freshsales, rated 4.0 against Close CRM’s 3.0, mostly because it does more for a quarter of the price.
The cheaper CRM software here is not the weaker one.
Freshsales CRM costs $9 per user monthly. Close CRM starts at $35 per seat.
But price is the least interesting difference between them.
One is a full customer relationship management platform. The other is a calling machine.
Which one fits your sales process depends on how your team actually sells.
개요
This Freshsales vs Close CRM comparison covers pricing, features, automation, and 보고.
우리의 작가 spent time inside Close CRM directly.
Notes on Freshsales come from Freshworks documentation and G2 review 데이터.
Both tools serve small and medium sized businesses, but not the same ones.
By the end you will know which platform to test first.
Freshsales CRM이란 무엇인가요?
Freshsales is a cloud-based CRM built for sales teams.
Freshworks launched it in 2016 as its second major product.
It centralizes customer data and gives you a full history of every touchpoint.
Freddy AI scores leads, predicts deal risks, and suggests the next best action.
Freshworks says over 67,000 customers worldwide use its products.
The platform is aimed squarely at small and medium sized businesses.
🏆 우승: Freshsales CRM
Freddy AI, built-in phone, and marketing tools in one place. The 21-day free trial needs no credit card. Cheapest full CRM in this comparison.
Freshsales CRM 가격
Freshsales uses a tiered pricing structure built around team size.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | Small teams tracking their first pipeline |
| 찬성 | 사용자당 월 39달러 | Growing businesses that need 오토메이션 and sequences |
| 기업 | 사용자당 월 59달러 | Larger sales teams needing custom fields and governance |
Pricing verified September 2026.
무료 체험: 21 days on every tier. No credit card required to create a new account.
환불 보장: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 메모: Freshsales pricing has dropped two to three times lower than it was years ago. That shift is why it now reads as excellent value for money against pricier CRM options.
⚠️ Pricing conflict: Some third-party sources list a Freshsales free plan for up to 3 users, an $11 entry tier, and a $71 Enterprise tier. Our CSV records Growth at $9, Pro at $39, and Enterprise at $59. We use the CSV figures throughout this article. Check the Freshworks site before you buy.
Freshsales CRM의 주요 이점
Freshsales를 살펴볼 만한 이유는 다음과 같습니다.
- 360도 고객 관점: A single timeline holds every call, email, and note. Sales reps stop hunting across tabs for context.
- Freddy AI scoring: Freddy AI ranks leads on behavior and profile fit. It also flags which deals are slipping.
- Visual Kanban pipelines: Deals move across boards so bottlenecks show up fast. No spreadsheet gymnastics.
- Omnichannel built in: Phone, email, chat, and SMS sit in one unified inbox. WhatsApp 사업, Facebook Messenger, and LINE connect too.
- Marketing on the same data: Freshsales feeds collected data into personalized marketing campaigns through Freshmarketer.
- Mobile that works offline: 그만큼 iOS and Android app supports offline access and call logging from any mobile device.
- 24/5 support on all plans: Phone, chat, and email support is included even on the cheapest tier.
우리 팀이 발견한 점
Note: We have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and aggregated review data. On Capterra and G2, users rate Freshsales around 4.5 out of 5, with intuitive interface comments appearing often. The recurring complaint is the opposite: cluttered navigation and slow loading times that make the platform feel heavy.
Freshsales CRM의 장점과 단점
✅ 장점
- Growth plan costs $9 per user per month
- Freddy AI scores leads and predicts deal risks
- Phone, email, chat and SMS in one unified inbox
- 신용카드 정보 없이 21일 무료 체험 가능
- 24/5 support by phone, chat and email on every plan
❌ 단점
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than older rivals
- Misses some functionality found in HubSpot and 세일즈포스
Close CRM이란 무엇인가요?
Close CRM is a sales platform built for 소규모 사업체 that sell by phone.
It folds email, calling, and SMS into a single inbox.
You can talk to prospects from the browser without a separate phone system.
That design cuts manual data entry, because every call logs itself.
Close는 전통적인 CRM보다는 영업 참여 도구에 더 가깝다고 여겨지는 경우가 많습니다.
Its focus is narrow on purpose: turn more leads into revenue, fast.
Runner Up: Close CRM
Built for high-volume outbound calling. Dial multiple numbers from the app with a power dialer. Free one-click migration from other CRMs.
CRM 가격 마감
Close runs three tiers, each priced per seat.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 골자 | 좌석당 월 35달러 | Solo founders and two-person sales teams |
| 성장 | 좌석당 월 99달러 | Teams needing workflows, sequences and a power dialer |
| 규모 | 좌석당 월 139달러 | Larger teams wanting call coaching and custom objects |
Pricing verified September 2026.
무료 체험: 14 days. A motivated sales team can be live inside that window.
환불 보장: None published. Close leans on the trial and free migration help instead.
📌 메모: Entry-tier startup features cover built in calling, email templates, and multiple pipelines. Professional features on higher tiers add workflow automation and collaboration tools. Advanced features like call coaching and custom graphs sit at the top.
⚠️ Pricing conflict: Third-party pages still list older Close plans — Startup at $59, Professional at $109, and Enterprise at $149 monthly, with annual discounts. Our CSV records Essentials at $35, Growth at $99, and Scale at $139. This article uses the CSV. Confirm on the Close website before you buy.
Close CRM의 주요 이점
Here is where Close CRM earns its keep:
- Dialers that do the work: A power dialer and a predictive dialer let reps dial multiple numbers without touching a keypad.
- 스마트 뷰: Saved filters slice leads by any criteria you set. Reps open a list and start calling.
- 실시간 전화 코칭: Managers listen in and help sales reps mid-conversation. Onboarding gets faster.
- Automated follow ups: Workflows fire reminders and email sequences so nothing goes cold.
- 빠른 설치: A CSV import tool handles contacts, and free one-click migration pulls you off other CRMs.
- Activity timelines: 모든 쭉 내밀다 action lands on the profile timeline, so the picture stays clear.
- Support that shows up: A help center, API documentation for any developer, and regular product updates.
우리 팀이 발견한 점
Our writer created an account, imported a test list, and ran outreach for several days. Here is what stood out from that hands-on time:
클로즈 CRM의 장점과 단점
✅ 장점
- Best-in-class calling straight from the browser
- Simple enough to earn full team engagement quickly
- 다른 CRM에서 원클릭으로 무료 마이그레이션
- Rated 4.7 out of 5 on G2 by users
❌ 단점
- Reporting is weak for analyzing sales performance
- Entry pricing is expensive for smaller teams
- Around 80 integrations, and less customizable than rivals
기능 비교
Here is where the two platforms split apart. We walk through ten areas that decide most CRM purchases, then finish on cost.
| 특징 | 프레쉬세일즈 CRM | CRM 닫기 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 좌석당 월 35달러 |
| 무료 체험 | ✅ 21일 | ✅ 14일 |
| AI 리드 스코어링 | ✅ 프레디 AI | ✅ 판매 AI |
| Power / Predictive Dialer | ❌ | ✅ |
| 내장 통화 기능 | ✅ | ✅ |
| 마케팅 자동화 | ✅ Freshmarketer | ❌ |
| 웹 양식 | ✅ | ❌ |
| 고급 보고 | ✅ | ⚠️ 제한됨 |
| 통합 | ~385 | 80+ |
| 가장 적합한 대상 | Full customer relationship management on a budget | High-volume outbound phone calls |
1. Lead Scoring and Prioritization
프레쉬세일즈 CRM: Freddy AI scores every lead on behavior and profile fit, then improves conversion rates by pushing the hottest ones up. It also predicts deal risk and recommends the next best action to close deals.
CRM 닫기: Smart Views filter leads on any criteria you define, which is prioritization by list rather than by score. It is manual, but reps know exactly why a lead sits in front of them.
2. Contact Management and Customer Data
프레쉬세일즈 CRM: Contacts carry a 360-degree view with a full timeline of interactions. Every touchpoint lands in one record, so nobody has to reconstruct the story before a call.
CRM 닫기: Custom objects and custom fields on higher tiers let you model your own data shape. Customer relationships are tracked through activity timelines rather than deep record hierarchies.
⚠️ 경고: Close is less customizable than most other CRMs. If your 사업 needs unusual data structures, test that on the trial before you commit.
3. Email Tracking and Bulk Email
프레쉬세일즈 CRM: You can send personalized bulk email and monitor activity on each send. Event tracking ties opens and clicks back to the contact record automatically.
CRM 닫기: Email templates and email sequences live in the same inbox as calls and SMS. Reps respond without switching tools, which is the whole point of the design.
4. Automation and Follow Ups
프레쉬세일즈 CRM: Sales sequences automate repetitive tasks so reps spend their day selling. Workflow automation covers assignment, field updates, and reminders across your sales activities.
CRM 닫기: Workflows and automated follow ups fire without manual effort, which lifts response rates. Automation sits on the Growth tier and above, not on Essentials.
5. Calling and Omnichannel Conversations
프레쉬세일즈 CRM: One-click phone, chat, and SMS sit inside the unified inbox. Omnichannel reach extends to WhatsApp Business, Facebook Messenger, LINE, and Zoom meetings through connected apps.
CRM 닫기: This is Close at its best. Built in calling with a power dialer and predictive dialer lets one rep work through multiple numbers back to back, no separate phone system needed.
6. Lead Capture and Web Forms
프레쉬세일즈 CRM: Web forms capture more leads straight from your site into the pipeline. Collected data then powers personalized marketing campaigns through Freshmarketer.
CRM 닫기: There is no native form 건축업자. Close leans on its ROI calculator and import tools instead, assuming leads arrive from somewhere else in your stack.
7. AI Assistance
프레쉬세일즈 CRM: The Freddy AI co-pilot drafts replies, summarizes records, and recommends actions. It is the deepest AI layer in this comparison.
CRM 닫기: Sales AI handles call summaries and suggested next steps. Useful, but narrower than Freddy AI, because it stays inside the calling workflow.
8. 보고 및 분석
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship ready to use, and all of them are customizable. AI insights track team performance and forecast revenue on top of that.
CRM 닫기: Quick KPI reports and custom graphs cover coaching and daily check-ins. Reporting depth is the most common complaint in user reviews of the platform.
⚠️ 경고: If revenue forecasting matters to you, Close will frustrate you. Its reporting is built for activity coaching, not deep sales analysis.
9. 통합 및 추가 기능
프레쉬세일즈 CRM: The marketplace lists around 385 integrations and add ons, including Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products such as Freshdesk and Freshmarketer is the tightest connection of all.
CRM 닫기: Close connects with over 80 other tools and ships API documentation for any developer who needs more. A few common integrations found elsewhere are missing.
💡 꿀팁: Freshsales integrates cleanly across other Freshworks products but has thinner native connectors to outside software. Map your stack on paper before you create an account anywhere.
10. 가격 및 비용
| 층 | 프레쉬세일즈 CRM | CRM 닫기 |
|---|---|---|
| 기입 | 성장형 모델 — 사용자당 월 9달러 | 필수 서비스 — 좌석당 월 35달러 |
| 중간 | 프로 버전 — 사용자당 월 39달러 | 성장세 — 좌석당 월 99달러 |
| 맨 위 | 기업용 — 사용자당 월 59달러 | 스케일 — 좌석당 월 139달러 |
| 무료 체험 | Loading... | 14일 |
프레쉬세일즈 CRM: Its top Enterprise tier costs $59, which is $40 less than Close’s middle plan. For a five-seat team the gap over a year runs into thousands of dollars.
CRM 닫기: Entry pricing lands mid-tier against other CRM options with similar functionality. You are paying for the dialer and the unified inbox, so the value depends entirely on call volume.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 빠듯한 예산 | 프레쉬세일즈 CRM | $9 versus $35 entry |
| 통화량이 많은 전화 | CRM 닫기 | 파워 및 예측 다이얼러 |
| Marketing plus sales in one | 프레쉬세일즈 CRM | Freshmarketer integration |
| Deep reporting and forecasts | 프레쉬세일즈 CRM | Customizable report library |
| Fastest rep onboarding | CRM 닫기 | Simple enough for full team engagement |
| Wide app marketplace | 프레쉬세일즈 CRM | Around 385 integrations |
💰 예산
Freshsales Growth costs less than a quarter of Close Essentials. For companies counting every seat, that gap decides it before features enter the conversation.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales slots in without effort. If your stack is scattered, check both marketplaces before you commit.
📞 Your Sales Processes
Outbound teams that dial all day get more from Close. Teams juggling inbound leads, email, and marketing get more from Freshsales.
🎓 귀하의 경험 수준
Close wins on day-one simplicity, and new reps get productive fast. Freshsales takes longer to learn because navigation can feel cluttered.
🆓 무료 체험 및 데모
Freshsales gives you 21 days with no card. Close offers 14 days, which is still enough to import a list and start calling.
🛟 지원 및 보안
Freshsales includes 24/5 phone, chat, and email support on every plan. Close leans on proactive onboarding, free migration help, and a documented security posture.
전환 가이드
Already on one of them? Here is what changes.
🔄 프레시세일즈에서 클로즈 CRM으로 전환하시나요?
✅ 얻게 될 이점:
- A power dialer and predictive dialer built in
- Loading...
- A faster, lighter interface reps actually use
❌ 잃게 될 것:
- Freddy AI scoring and deal risk prediction
- Web forms and Freshmarketer campaigns
- Roughly 300 marketplace integrations
📋 전환 방법:
- Export contacts, leads, and deals from Freshsales as CSV
- Start the Close trial and run the one-click migration tool
- Rebuild your pipelines, then set up Smart Views and reminders
🔄 Close CRM에서 Freshsales로 전환하시나요?
✅ 얻게 될 이점:
- A much lower per-seat bill every month
- Customizable reports and revenue forecasting
- Marketing campaigns running on the same customer data
❌ 잃게 될 것:
- Predictive dialing and browser-native call quality
- Live coaching on active phone calls
- The lighter, faster daily interface
📋 전환 방법:
- Export leads, contacts, and activity history from Close
- Create a new account on the 21-day Freshsales trial
- Import your data, then map custom fields and pipeline stages
저희 리뷰에서 다루지 않은 내용
We focused on small businesses and mid-market sales teams. We did not test enterprise contracts, custom pricing, or heavy API work by a developer. Call quality across regions was outside our scope, and so was long-term data migration at scale. If you manage 100 seats, your priorities will differ from what we describe here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 📞 Calling & Dialers | CRM 닫기 |
| 🤖 AI 기능 | 프레쉬세일즈 CRM |
| 📊 신고 | 프레쉬세일즈 CRM |
| 👶 사용 편의성 | CRM 닫기 |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 📣 마케팅 도구 | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales wins 5 of 7 categories.
다음과 같은 경우에 가장 적합합니다: budget-conscious sales teams, businesses that want marketing and CRM together, and anyone who needs real reporting.
These are not two versions of the same tool. Freshsales is a broad customer relationship management platform. Close is a sales engagement machine with a database attached.
Close is genuinely better if your reps close more deals by dialing. Nothing in Freshsales matches a predictive dialer, and the human coaching layer is real value for a phone-first team.
For everyone else, Freshsales does more work for less money. It handles email, marketing, reporting, and mobile from a $9 seat, which is why it takes our pick.
Freshsales CRM 비교 (더 보기)
Here is how Freshsales lines up against its closest rivals:
Freshsales가 다음 부문에서 승리했습니다: far cheaper paid seats, built-in phone on every tier, 21-day trial with no card
HubSpot이 다음 분야에서 우위를 차지했습니다: a much larger app marketplace, deeper content marketing tooling, a genuinely usable free tier
Freshsales가 다음 부문에서 승리했습니다: a cleaner onboarding path, Freddy AI on lower tiers, tighter links to other Freshworks products
Zoho는 다음 부문에서 승리했습니다: deeper customization, a wider bundled suite, more granular admin controls
Freshsales CRM vs 파이프드라이브
Freshsales가 다음 부문에서 승리했습니다: native calling and SMS, AI lead scoring included, marketing automation through Freshmarketer
Pipedrive는 다음 항목에서 승리했습니다: a faster interface, simpler pipeline setup, less clutter for very small teams
Freshsales가 다음 부문에서 승리했습니다: price at every tier, setup you can finish without a consultant, support included on all plans
Salesforce가 다음 분야에서 우위를 점했습니다: enterprise depth, a far bigger network of partners and consultants, functionality Freshsales still lacks
Close CRM과 비교했을 때 더 많은 장점
Here is how Close CRM measures up elsewhere:
CRM 종료 vs 킵
아슬아슬한 승리: browser-native dialing, quicker rep onboarding, cleaner outbound workflows
Keap은 계속해서 승리합니다: marketing automation, invoicing and payments, better fit for service businesses
아슬아슬한 승리: a real calling stack, sales-specific defaults, faster time to first call
월요일 승리 종목: flexible boards, cross-team project work, lower entry pricing
아슬아슬한 승리: outbound calling, live coaching, tighter sales pipeline management
액티브캠페인 승리 항목: email marketing depth, segmentation, nurture campaigns for existing clients
아슬아슬한 승리: dialer performance, less setup overhead, sales-only focus
HubSpot이 다음 분야에서 우위를 차지했습니다: reporting depth, marketing and service modules, a free plan to start on
자주 묻는 질문
Freshsales는 CRM인가요?
Yes. It is a cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support conversations in one platform.
클로즈 CRM이란 무엇인가요?
Close is a sales platform for small and mid-sized teams. It merges calling, email, and SMS into one inbox aimed at converting leads.
Close는 월 얼마입니까?
Our CSV records three tiers: Essentials at $35 per seat monthly, Growth at $99, and Scale at $139. A 14-day trial is available.
Freshales는 평생 무료인가요?
Not in our pricing data. Paid tiers start at $9 per user monthly, with a 21-day trial that needs no card to search and test features.
Close는 다른 CRM과 어떻게 다른가요?
Most CRMs store records. Close bundles sales engagement on top, so a rep can dial, 텍스트, and email from the same desktop screen.
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