⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month. Close CRM 좌석당 월 35달러부터 시작합니다.
- 다음과 같은 경우에 가장 적합합니다: Freshsales CRM suits small and medium sized businesses that want customer relationship management plus marketing. Close CRM suits outbound sales teams that live on phone calls.
- 주요 차이점: Close offers a built in calling stack with a power dialer. Freshsales leans on Freddy AI and a wider marketplace of other tools.
- 저희가 선택한 제품: Freshsales CRM for most businesses, because it covers more of the sales process for less money per user.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs $9 per user each month on its entry plan.
Close CRM asks $35 per seat for the same starting step.
But price is only part of this story.
These two tools were built for different kinds of sales teams.
개요
This Freshsales vs Close CRM comparison covers pricing, features, and ease of use.
또한 각 CRM 소프트웨어가 어떤 사용자에게 가장 적합한지 분석해 보았습니다.
우리의 작가 spent hands-on time inside Close CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
결론적으로, 여러분은 어떤 플랫폼이 팀에 가장 적합한지 알게 될 것입니다.
Freshsales CRM이란 무엇인가요?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
이 제품은 2016년에 Freshworks 제품군의 두 번째 주요 제품으로 출시되었습니다.
The cloud-based tool helps businesses manage sales, marketing, and customer interactions in one place.
Freshsales centralizes customer 데이터 and shows a complete history of every touchpoint.
Freshworks claims over 67,000 companies worldwide use its products.
Watch the walkthrough before we dig into the numbers.
🏆 우승: Freshsales CRM
Freddy AI scores your leads and flags deal risk. Start on the free plan, then move up when you need more.
Freshsales CRM 가격
Here is what Freshsales costs today. Every tier is billed per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | 작은 사업 팀들이 시작합니다 |
| 찬성 | 사용자당 월 39달러 | Multiple pipelines and advanced features |
| 기업 | 사용자당 월 59달러 | Custom objects, custom fields, and 심사 필요함 |
Pricing verified August 2026.
무료 체험: 21 days across every tier, with no credit card required. A free plan also covers up to 3 users with most features included.
환불 보장: Freshworks does not publish a blanket refund window. Annual billing is the cheapest route per seat.
📌 메모: Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers, which is why it reads as excellent value against most crm options.
⚠️ Pricing conflict flagged: Our research notes list an $11 entry plan and a $71 Enterprise tier. The figures in the table above come from our verified pricing record and are what we use throughout this comparison. Check the Freshworks site before you create a new account, since add ons and regional rates can shift totals.
Freshsales CRM의 주요 이점
Freshsales를 살펴볼 만한 이유는 다음과 같습니다.
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. It also predicts deal risk and suggests the next best action to close more deals.
- 360도 고객 관점: Every touchpoint sits on one timeline. That cuts manual data entry and keeps customer relationships in one record.
- 시각적 파이프라인 관리: Kanban boards track deal progress. Bottlenecks in your sales process show up fast.
- 옴니채널 쭉 내밀다: Built-in phone, email, chat, and SMS sit in a unified inbox. WhatsApp Business, Facebook Messenger, and LINE are supported too.
- Wide marketplace: Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings to your records.
- Freshworks suite fit: It ties tightly to other Freshworks products like Freshdesk and Freshmarketer for marketing 오토메이션.
- Support on every tier: 24/5 support runs across all plans by phone, chat, and email.
우리 팀이 발견한 점
Note: We have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks pricing page, and verified user reviews on G2 and Capterra, where the tool averages 4.5/5.
Freshsales CRM의 장점과 단점
✅ 장점
- Free plan covers up to 3 users with most features included
- Entry pricing of $9 per user per month is excellent value for small businesses
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- Intuitive interface makes the tool easy to learn and roll out
- 21-day free trial runs on every pricing tier
❌ 단점
- Navigation feels cluttered and loading times can be slow
- Around 385 integrations is fewer than established competitors offer
- Lacks some key functionality found in HubSpot and 세일즈포스
- Native connectors with third-party software are limited outside the Freshworks family
Close CRM이란 무엇인가요?
Close CRM은 중소기업을 위해 설계된 영업 플랫폼입니다.
Its whole focus is turning leads into revenue.
Close integrates email, calling, and SMS into a single inbox.
Sales automation and workflow tools sit on top of that inbox.
Because of that mix, Close is often compared to sales engagement tools rather than traditional CRMs.
The video below shows the interface in motion.
Runner Up: Close CRM
Dial straight from your browser with a power dialer. Best for high-volume outbound sales reps who talk to prospects all day.
CRM 가격 마감
Close CRM prices by seat rather than by user. Here is the breakdown.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 골자 | 좌석당 월 35달러 | Solo founders and tiny sales teams |
| 성장 | 좌석당 월 99달러 | Power dialer, email sequences, and workflows |
| 규모 | 좌석당 월 139달러 | Call coaching and deeper customization |
Pricing verified August 2026.
무료 체험: 14 days. A motivated team can get set up and running inside that window.
환불 보장: No published refund window. Annual billing lowers the per-seat rate.
📌 메모: Every Close plan includes built in calling, texting, and email. Higher tiers add automation and collaboration, while the top plan layers on call coaching and more customization.
⚠️ Pricing conflict flagged: Our research notes list Startup, Professional, and Enterprise plans at $59, $109, and $149 per user monthly. The table above uses our verified pricing record instead. Either way, Close entry pricing sits well above most crm options, so smaller budgets need a careful look.
Close CRM의 주요 이점
Here is where Close CRM earns its keep:
- 최고 수준의 통화 품질: Users dial directly from their browser. No separate phone system is needed for phone calls.
- Predictive and power dialer: Both dialers automate the dialing process. Reps dial multiple numbers without touching a keypad.
- 스마트 뷰: Filters sort leads by specific criteria. That search-and-filter layer improves lead prioritization.
- Live coaching: Managers can assist sales reps during live calls. It shortens ramp time for new hires.
- 빠른 설치: A CSV import tool loads contacts, and a free one-click migration tool pulls records from other CRMs.
- Activity timelines: Close captures all your sales activity on profile timelines, so outreach history stays visible.
- 지원 및 자료: A help center, developer API documentation, and product updates back the platform. 보안 and responsible data handling are emphasized.
우리 팀이 발견한 점
Our writer signed up for Close CRM and worked through everyday outreach tasks on desktop. Here is what stood out from that hands-on time:
클로즈 CRM의 장점과 단점
✅ 장점
- Best-in-class call functionality lets users dial directly from their browser
- Simplicity and ease of use drive full team engagement and quick onboarding
- Free one-click migration tool moves records from other CRMs
- Rated 4.7/5 on G2 based on user reviews
❌ 단점
- Reporting functionality is considered weak for analyzing sales performance
- Not as customizable as other CRM platforms
- Integrates with over 80 other tools but misses some key connections
- Entry-level pricing is expensive next to comparable CRM options
기능 비교
Ready for a closer look at Freshsales vs Close CRM? We walk through ten areas that decide most CRM purchases.
| 특징 | 프레쉬세일즈 CRM | CRM 닫기 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 좌석당 월 35달러 |
| 무료 플랜 | ✅ 최대 3명 사용자 | ❌ |
| 무료 체험 | ✅ 21일 | ✅ 14일 |
| 내장 통화 기능 | ✅ | ✅ |
| 파워 다이얼러 | ❌ | ✅ |
| AI 리드 스코어링 | ✅ 프레디 AI | ✅ 판매 AI |
| 통합 | ✅ Around 385 | ✅ Over 80 |
| 고급 보고 | ✅ | ❌ Considered weak |
| 마케팅 자동화 | ✅ 프레시마케터를 통해 | ❌ |
| 가장 적합한 대상 | Small businesses wanting an all-round CRM | High-volume outbound sales teams |
1. Lead Scoring and Lead Management
프레쉬세일즈 CRM: Freddy AI scores each lead using behavior and profile signals. It flags deal risk and recommends the next best action. That helps sales reps chase more leads that actually convert.
CRM 닫기: Smart Views filter leads against criteria you set. The result is a prioritized call list rather than a predictive score. It suits teams who trust their own qualification rules.
2. Contact Records and Inbox Management
프레쉬세일즈 CRM: Contacts sit inside a 360-degree view with a full interaction timeline. Centralized customer data cuts manual data entry across the team.
CRM 닫기: Email, calls, and SMS land in one inbox. Reps work a single queue instead of hopping between tools, which keeps daily tasks tight.
3. Email Tracking and Conversations
프레쉬세일즈 CRM: You can send personalized bulk email and monitor activity on each send. Email templates and open tracking come standard on paid tiers.
CRM 닫기: Conversations pull every channel into one thread per contact. Email sequences and SMS run beside calls, so nothing gets lost between channels.
4. Sales Sequences and Workflow Automation
프레쉬세일즈 CRM: Sequences automate repetitive tasks so reps spend more time selling. Follow ups fire on schedule without anyone remembering to send them.
CRM 닫기: Workflows and automated reminders lift response rates with no manual effort. Automation is the reason many teams choose Close over a plain contact database.
5. Lead Capture and Deal Value Tools
프레쉬세일즈 CRM: Web forms capture inbound leads straight into the pipeline. Collected data then feeds personalized marketing campaigns.
CRM 닫기: An ROI calculator models what the platform returns against seat cost. It is a sales tool aimed at buyers justifying the spend to finance.
6. AI Agents and Sales AI
프레쉬세일즈 CRM: Smart AI agents handle routine steps in the sales process. They summarize activity and surface accounts that have gone quiet.
CRM 닫기: Sales AI focuses on call intelligence. It works on conversations rather than on scoring records across the whole customer base.
7. Copilots, Custom Objects and Custom Fields
프레쉬세일즈 CRM: The Freddy AI copilot answers questions about your pipeline in plain language. Higher tiers unlock custom objects and custom fields for unusual data models.
CRM 닫기: Advanced CRM settings cover custom fields and multiple pipelines. Close is not as customizable as rival platforms, which limits adaptability for some businesses.
⚠️ 경고: If your business needs deep custom objects, test both on a free trial first. Neither tool matches Salesforce here.
8. Integrations and Other Tools
프레쉬세일즈 CRM: Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings. Native connectors with third-party software stay limited outside other Freshworks products.
CRM 닫기: Close integrates with over 80 tools. That covers the common stack, though a few key connections found elsewhere are missing.
9. Reporting and Support
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship ready to use, and each one is customizable. AI insights help forecast revenue, and 24/5 support runs on every plan.
CRM 닫기: Reports cover quick KPI checks and rep training. Reporting is the most common complaint in user reviews, which makes deep analysis harder than it should be.
10. 가격 및 비용
Here are both pricing ladders side by side.
| 층 | 프레쉬세일즈 CRM | CRM 닫기 |
|---|---|---|
| 무료 | 최대 3명 사용자 | ❌ |
| 기입 | 성장: 사용자당 월 9달러 | 필수 서비스: 좌석당 월 35달러 |
| 중간 | 유료 서비스: 사용자당 월 39달러 | 성장세: 좌석당 월 99달러 |
| 맨 위 | 기업용: 사용자당 월 59달러 | 가격: 좌석당 월 139달러 |
프레쉬세일즈 CRM: The top Freshsales plan costs less than the cheapest Close seat plus a little change. For a small business tracking budget per head, that gap decides the purchase.
CRM 닫기: You pay a premium for the phone stack. If your reps make fifty calls a day, the dialer can earn that back. If they do not, the price is hard to defend.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 빠듯한 예산 | 프레쉬세일즈 CRM | $9 vs $35 entry price |
| Heavy outbound calling | CRM 닫기 | Predictive dialer built in |
| Marketing plus sales | 프레쉬세일즈 CRM | Freshmarketer ties in |
| 심층 보도 | 프레쉬세일즈 CRM | Close reporting is weak |
| Fastest rep onboarding | CRM 닫기 | 간결하고 집중된 인터페이스 |
| 초보자에게 적합한 시작 | 프레쉬세일즈 CRM | Free plan, 21-day trial |
💰 예산
Ten seats on Close Essentials cost more than ten seats on Freshsales Enterprise. Run that math before you commit.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales slots in without extra work. Close offers a leaner integration list but covers the popular apps.
📞 Your Sales Processes
High-velocity outbound teams that live on the phone will get more leads worked per hour from Close. Teams juggling inbound forms, email, and long cycles fit Freshsales better.
🎓 귀하의 경험 수준
Close wins on simplicity, and reps rarely need training to respond to a queue. Freshsales packs in more, though navigation can feel cluttered at first.
📱 Your Mobile Device Needs
Freshsales ships iOS and Android apps with offline access and call logging. Field reps who log sales activities between visits should weigh that heavily.
🆓 무료 체험 및 데모
Freshsales gives you 21 days, Close gives you 14. Import a real list of clients into both and work it for a week.
🛟 지원 옵션
Freshsales runs 24/5 support on every tier. Close support is described as proactive during onboarding, with free migration help and training.
전환 가이드
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Close CRM?
✅ 얻게 될 이점:
- A predictive dialer and power dialer for high-volume calls
- Live call coaching for managers training new sales reps
- A single inbox that merges email, SMS, and phone calls
❌ 잃게 될 것:
- The free plan and the $9 entry price
- Freddy AI scoring and forecasting insights
- Marketing automation through other Freshworks products
📋 전환 방법:
- Freshsales에서 연락처, 거래 내역 및 메모를 CSV 파일로 내보냅니다.
- Create a Close account and start the 14-day trial
- Use the one-click migration tool, then rebuild your Smart Views
🔄 Switching from Close CRM to Freshsales CRM?
✅ 얻게 될 이점:
- Much lower cost per user across every tier
- Stronger reporting with around a dozen customizable sales reports
- Around 385 integrations plus WhatsApp and Facebook Messenger channels
❌ 잃게 될 것:
- The dialer stack that lets reps dial multiple numbers hands-free
- Live coaching during active calls
- The stripped-back interface that drives full team engagement
📋 전환 방법:
- Export leads, contacts, and call logs from Close as CSV
- Create a Freshsales account and open the 21-day free trial
- Import the files, map custom fields, then rebuild your pipelines
저희 리뷰에서 다루지 않은 내용
This comparison focused on small businesses and mid-market sales teams. We did not test enterprise SSO, custom developer API builds, or bulk licensing for large companies. Our notes reflect the August 2026 versions of each platform, and both vendors ship product updates often. If you manage fifty or more users, your priorities will differ from what we covered here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 📞 Calling & Outreach | CRM 닫기 |
| 🤖 AI 기능 | 프레쉬세일즈 CRM |
| 📊 신고 | 프레쉬세일즈 CRM |
| 👶 사용 편의성 | CRM 닫기 |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 📱 모바일 앱 | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
다음과 같은 경우에 가장 적합합니다: Small businesses, mixed inbound and outbound sales, teams that want marketing and CRM in one place
Freshsales CRM and Close CRM chase different buyers. Freshsales is a broad customer relationship management platform with AI layered on top.
Close is a sales engagement tool wearing a CRM badge. It is excellent for inside teams that talk to prospects all day and want every call logged automatically.
If your reps burn through a call list daily, choose Close CRM. For everyone else managing customers, deals, and marketing on one budget, Freshsales is the safer buy.
Freshsales CRM 비교 (더 보기)
Here is how Freshsales measures up against other crm options:
Freshsales가 다음 부문에서 승리했습니다: Far cheaper paid tiers, built-in phone on lower plans, Freddy AI scoring without an add-on
HubSpot이 다음 분야에서 우위를 차지했습니다: A much larger app marketplace, deeper content marketing tools, stronger reporting dashboards
Freshsales가 다음 부문에서 승리했습니다: Cleaner onboarding, tighter link to Freshdesk, 24/5 support on every plan
Zoho는 다음 부문에서 승리했습니다: More custom modules, a broader business suite, lower cost at the very top tier
Freshsales가 다음 부문에서 승리했습니다: A free plan for three users, native omnichannel messaging, AI forecasting included
파이프드라이브 승리 항목: Faster pipeline setup, a snappier interface, simpler deal-stage editing
Freshsales가 다음 부문에서 승리했습니다: Setup you finish in a day, no consultant required, transparent per-user pricing
Salesforce가 다음 분야에서 우위를 점했습니다: Unmatched customization, an enormous partner network, enterprise-scale data governance
Close CRM과 비교했을 때 더 많은 장점
Here is how Close stacks up against other tools in the same space:
아슬아슬한 승리: Browser-based dialing, faster rep onboarding, cleaner activity timelines
Keap은 계속해서 승리합니다: Invoicing and payments, landing page 건축업자, longer nurture campaigns
아슬아슬한 승리: Native calling and SMS, sales-first templates, sequence automation out of the box
월요일 승리 종목: Flexible boards, cross-team project views, cheaper seats for non-sales staff
아슬아슬한 승리: Outbound calling depth, rep-level coaching, faster lead prioritization
액티브캠페인 승리 항목: Email deliverability tooling, visual automation builders, lifecycle marketing depth
아슬아슬한 승리: Call-heavy workflows, quicker setup, a tighter single inbox
Insightly는 다음 항목에서 우위를 점합니다: Project delivery after the sale, custom dashboards, relationship mapping
자주 묻는 질문
클로즈 CRM이란 무엇인가요?
Close is a CRM built for outbound sales. It combines calling, email, and SMS in one inbox with automation on top, aimed at small and medium sized businesses.
한 달에 얼마 정도면 충분할까요?
Plans run $35, $99, and $139 per seat each month. A 14-day free trial lets you test the platform first.
FreshSales는 CRM인가요?
Yes. It is the cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support handoffs from one customer record.
FreshSales는 평생 무료인가요?
There is a free plan for up to 3 users with most features included. Paid tiers start at $9 per user monthly after a 21-day trial.
Close는 다른 CRM과 어떻게 다른가요?
Most CRMs store records. Close blends storage with sales engagement, so calling, texting, and sequences run inside the same tool your reps already use daily.
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