クイックスタート
このガイドでは、Sprinklrのすべての機能について説明します。
- はじめる — Create your account and connect channels
- スマートコンテンツ分析の使い方 — See which posts actually earn engagement before you spend more budget
- チャットボットの使い方 — Answer repetitive questions day and night without adding headcount
- チケット分析の使い方 — Spot the issue driving your ticket volume before it becomes a crisis
- コンテンツ管理の使い方 — Plan, approve, and publish across every channel from one calendar
- Unified Agent Console の使い方 — Work every channel from one screen instead of six browser tabs
- ライブチャットサポートソフトウェアの使い方 — Catch buyers while they are still on your pricing page
- How to Use Conversational IVR Software — Let callers say what they need instead of pressing numbers
- 会話型AIプラットフォームの使い方 — Train one AI model that serves chat, voice, and social channels
- AI搭載エージェントアシストの使い方 — Give agents suggested replies while the customer is still typing
所要時間： 各作品につき5分
このガイドには以下の内容も含まれています。 プロのヒント | よくある間違い | トラブルシューティング | 価格 | 代替案
このガイドを信頼する理由
I’ve run Sprinklr for eight months across social media publishing and a live support queue.
Every screen in this tutorial comes from my own account, not vendor marketing.
Sprinklr is a unified customer experience management platform built for large teams.
Most people only ever touch the publishing calendar.
This guide shows you how to use Sprinklr properly — every module, step by step.
Sprinklrチュートリアル
This tutorial walks through the full Sprinklr platform, from your first login to advanced configuration.
スプリンクラー
Run social media, chat, 声, and email support from one platform. Sprinklr for CX teams brings publishing, listening, and ticketing under a single login. Book a demo and see your own channels inside it.
Sprinklrの始め方
Sprinklr Socialでは、ソーシャルメディア運用の設定を簡単に開始できます。
The basic setup takes about three minutes.
Here is what my own first week looked like:
それでは、各ステップを順を追って見ていきましょう。
ステップ1：アカウントを作成する
Go to the Sprinklr website and click Request Demo or Sign In.
Enterprise accounts are provisioned by sales, so you may need to contact a rep first.
Once your workspace exists, sign in with the credentials you receive by email.
✓ チェックポイント: You land on the Sprinklr platform home screen.
ステップ2：チャンネルを接続する
Click the module launcher, open Settings, then choose Accounts.
Add each social media profile, 受信トレイ, and phone line you plan to manage.
Here’s what the platform looks like once channels are added:
✓ チェックポイント: Every connected account shows a green status badge.
Step 3: Set Up Users and Permissions
Invite your teammates and assign each one a role before anyone publishes.
As a Social Media Manager, you can quickly start using Sprinklr Social from here.
✅ 完了: これで、以下のすべての機能をご利用いただけます。
How to Use Sprinklr Smart Content Analyzer
スマートコンテンツ分析 scores every published post and tells you what worked and why.
以下に、その使用方法をステップごとに説明します。
Step 1: Open the Analytics Module
Click the module launcher in the top-left corner of the Sprinklr platform.
Choose Reporting, then pick Content Analysis from the list.
Step 2: Pick Your Date Range and Channels
Select the accounts you want scored, then set a 30-day window.
これがその様子です。
✓ チェックポイント: A scored table listing every post with reach, clicks, and sentiment.
Step 3: Sort by Engagement Rate
Sort the results column so your strongest social media posts sit on top.
✅ 結果: You now know which content themes deserve more budget next month.
💡 プロのヒント: Tag posts by campaign before you publish. The analysis then groups them automatically.
Sprinklrチャットボットの使い方
チャットボット handle the questions your team answers fifty times a week.
以下に、その使用方法をステップごとに説明します。
ステップ1：新しいボットを作成する
Go to Care Console settings and click Create Bot.
Name it after the queue it will serve, not the department.
Step 2: Build Your First Dialogue Tree
Add intents for your five most common customer service topics.
これがその様子です。
✓ チェックポイント: A test conversation that resolves and then hands off cleanly.
Step 3: Set the Handover Rule
Route anything the bot cannot answer straight to a live agent.
✅ 結果: Your bot deflects routine tickets and escalates the rest without dead ends.
💡 プロのヒント: Cap the bot at three failed attempts. After that, hand the customer to a human.
How to Use Sprinklr Ticket Analyzer
チケット分析 clusters incoming tickets by topic so patterns surface fast.
以下に、その使用方法をステップごとに説明します。
Step 1: Open the Care Analytics Dashboard
Select Care from the module menu, then click Ticket Insights.
Step 2: Group Tickets by Intent
Switch the grouping dropdown from channel to detected intent.
これがその様子です。
✓ チェックポイント: A ranked list of intents with volume and average handle time.
Step 3: Drill Into the Largest Cluster
Click any bar to read the raw tickets behind the number.
✅ 結果: You can point to the exact issue costing your team the most hours.
💡 プロのヒント: Export the top three clusters weekly and share them with your product team.
How to Use Sprinklr Content Manager
コンテンツ管理 keeps drafts, approvals, and scheduled posts in a single view.
以下に、その使用方法をステップごとに説明します。
Step 1: Open the Publishing Calendar
Click Publishing in the module launcher, then select Calendar view.
Step 2: Create a Post and Attach Assets
Click any empty date, write your copy, and pull images from the asset library.
これがその様子です。
✓ チェックポイント: Your draft appears on the calendar with a pending approval badge.
Step 3: Send It Through Approval
Assign a reviewer so nothing publishes without a second pair of eyes.
✅ 結果: Every scheduled post now carries an 監査 trail from draft to live.
💡 プロのヒント: Build reusable post templates for recurring campaigns. It halves your setup time.
Sprinklr Unified Agent Console の使い方
統合エージェントコンソール pulls email, chat, voice, and social media into one queue.
以下に、その使用方法をステップごとに説明します。
Step 1: Open the Care Console
Select Care, then click Agent Console to load your live queue.
Step 2: Configure Your Queue Filters
Filter by priority and channel so urgent cases surface first.
これがその様子です。
✓ チェックポイント: One queue showing tickets from every connected channel.
Step 3: Reply Using Saved Responses
Type a slash command to pull an approved reply into the message box.
✅ 結果: Your agents stop tab-switching and handle more conversations per shift.
💡 プロのヒント: Pin your three busiest filters. Agents lose real minutes rebuilding them daily.
Sprinklrライブチャットサポートソフトウェアの使い方
ライブチャットサポートソフトウェア puts a chat widget on your site and routes it into the same queue.
以下に、その使用方法をステップごとに説明します。
Step 1: Generate the Widget Code
Open Live Chat settings and click Create Deployment.
Copy the snippet Sprinklr generates for you.
Step 2: Add the Snippet to Your Site
Paste it before the closing body tag on every page you want covered.
これがその様子です。
✓ チェックポイント: The widget appears on your live site and a test chat reaches your queue.
Step 3: Set Routing and Office Hours
Send chats to the right team and show a contact form after hours.
✅ 結果: Visitors can reach support without leaving the page they are reading.
💡 プロのヒント: Trigger the widget only after 20 seconds on page. Instant popups get dismissed.
Sprinklr会話型IVRソフトウェアの使い方
対話型IVRソフトウェア replaces press-one menus with plain spoken requests.
以下に、その使用方法をステップごとに説明します。
Step 1: Connect Your Phone Number
Open Voice settings and link your existing number or buy a new one.
Step 2: Map Spoken Intents to Queues
Write the phrases callers actually use, then point each one at a queue.
これがその様子です。
✓ チェックポイント: A test call routes correctly after you speak your request.
Step 3: Record or Generate Your Prompts
Use a synthetic voice for testing, then swap in studio audio later.
✅ 結果: Callers reach the right agent without navigating a numbered menu.
💡 プロのヒント: Always keep a zero-out option. Some callers just want a person immediately.
Sprinklr会話型AIプラットフォームの使い方
対話型AIプラットフォーム is the shared brain behind your bots, IVR, and messaging.
以下に、その使用方法をステップごとに説明します。
Step 1: Open the AI Studio
Select AI Studio from the module launcher.
Step 2: Import Your Existing Transcripts
Upload past chat logs so the model learns your real customer language.
これがその様子です。
✓ チェックポイント: Intent accuracy scores appear for every trained phrase group.
Step 3: Test and Publish the Model
Run the built-in test set, fix weak intents, then publish to your channels.
✅ 結果: One trained model now powers every automated conversation you run.
💡 プロのヒント: Retrain monthly. Customer phrasing shifts faster than most teams expect.
How to Use Sprinklr AI-powered Agent Assistant
AI搭載エージェントアシスト reads the live conversation and suggests the next best reply.
以下に、その使用方法をステップごとに説明します。
Step 1: Enable Assist for Your Team
Open Care settings and toggle Agent Assist on for the chosen queues.
Step 2: Connect Your Knowledge Base
Point Assist at your help articles so it can quote approved answers.
これがその様子です。
✓ チェックポイント: Suggestion cards appear beside every live conversation.
Step 3: Coach Agents on Editing Suggestions
Tell agents to adjust tone before sending. Raw suggestions read robotic.
✅ 結果: New agents handle complex cases without waiting on a supervisor.
💡 プロのヒント: Review rejected suggestions weekly. They show exactly where your knowledge base has gaps.
Sprinklrのプロ向けヒントとショートカット
After eight months on the Sprinklr platform, these are the tips I actually use.
キーボードショートカット
| アクション | ショートカット |
|---|---|
| Open module launcher | Alt + M |
| 新しい投稿を作成する | Alt + N |
| Search records | Alt + S |
| Reply to open ticket | Alt + R |
ほとんどの人が見逃す隠れた機能
- Saved column layouts: Build one view per campaign, then switch between them in a click.
- Rule Engine: Auto-tag and route inbound messages before an agent ever sees them.
- Asset expiry dates: Set an end date so licensed images cannot be reused by mistake.
Sprinklrでよくある間違いを避ける方法
Mistake #1: Rolling Out Every Module at Once
❌ 間違い: Turning on publishing, care, voice, and AI in week one.
✅ 右: Start with publishing, then add support channels once teams are trained.
Mistake #2: Skipping Permission Setup
❌ 間違い: Giving every user admin rights so nobody gets blocked.
✅ 右: Assign roles by job function and require approval before posts go live.
Mistake #3: Ignoring Advanced Configuration
❌ 間違い: Treating basic setup as the finish line.
✅ 右: You can enhance your productivity by learning advanced configuration across different modules and products in Sprinklr Social after the basic setup is done.
Sprinklrのトラブルシューティング
Problem: A Connected Account Keeps Disconnecting
原因： The network token expired or the page admin changed.
修理： Open Settings, click Accounts, and reauthorize the profile with a permanent admin.
Problem: Scheduled Posts Fail to Publish
原因： The post is still sitting in an approval step nobody actioned.
修理： Check the approval queue, then set a backup approver on every workflow.
Problem: Tickets Land in the Wrong Queue
原因： Two routing rules match the same message and the broader one wins.
修理： Open the Rule Engine and reorder rules so specific conditions run first.
📌 注記： If none of these fix your issue, contact Sprinklr support through the help centre.
Sprinklr とは何ですか?
スプリンクラー is a unified customer experience management platform for enterprise brands.
Think of it like a control tower for every conversation your company has.
It covers social media, chat, email, and voice from one login.
こちらの簡単な概要をご覧ください。
主な機能は以下のとおりです。
- スマートコンテンツ分析： See which posts actually earn engagement before you spend more budget.
- チャットボット： Answer repetitive questions day and night without adding headcount.
- チケット分析： Spot the issue driving your ticket volume before it becomes a crisis.
- コンテンツ管理: Plan, approve, and publish across every channel from one calendar.
- 統合エージェントコンソール: Work every channel from one screen instead of six browser tabs.
- Live Chat Support Software: Catch buyers while they are still on your pricing page.
- Conversational IVR Software: Let callers say what they need instead of pressing numbers.
- 対話型AIプラットフォーム： Train one AI model that serves chat, voice, and social channels.
- AIを活用したエージェントアシスト： Give agents suggested replies while the customer is still typing.
The help centre splits its documentation into social media topics and customer service topics, which makes finding the right article far quicker.
Sprinklr for CX teams also ships enterprise offerings like custom governance and dedicated support.
You will see “© 2025 Sprinklr Inc” in the footer of those official docs — a quick way to confirm you are not reading a third-party copy.
詳細なレビューについては、こちらをご覧ください。 Sprinklrのレビュー.
スプリンクラーの価格
2026年のSprinklrの料金は以下の通りです。
| プラン | 価格 | 最適な用途 |
|---|---|---|
| ソーシャルメディア管理ソリューション | $249 | Marketing teams publishing at scale |
| SMMと顧客サービスソリューション | $299 | Teams running publishing and support together |
| カスタムソーシャルメディア管理ソリューション | カスタム価格設定 | Large brands with governance needs |
無料トライアル: Yes — a 30-day trial is available on the self-serve plans.
返金保証: No published guarantee. Annual contracts are billed upfront.
💰 最もお得な価格: SMM and Customer Service Solution — $50 more buys the entire care side.
Sprinklrと代替サービスの比較
Sprinklrは他社と比べてどうでしょうか？競合状況は以下のとおりです。
| 道具 | 最適な用途 | 価格 | 評価 |
|---|---|---|---|
| スプリンクラー | All-in-one CX | 月額249ドル | ⭐ 4.4 |
| スプラウトソーシャル | Reporting depth | 月額199ドル | ⭐ 4.4 |
| ソーシャルパイロット | Agency scheduling | 月額25ドル | ⭐ 4.1 |
| センディブル | クライアントレポート | 月額22ドル | ⭐ 4.0 |
| コンテンツスタジオ | コンテンツキュレーション | 月額19ドル | ⭐ 4.1 |
| ヒーローポスト | 最低価格 | 月額6ドル | ⭐ 3.7 |
| アゴラパルス | 受信トレイ管理 | 月額79ドル | ⭐ 4.2 |
| Zohoソーシャル | Zohoユーザー | 月額10ドル | ⭐ 4.0 |
| バッファ | シンプルなスケジュール | 1チャンネルあたり5ドル | ⭐ 4.2 |
| 後で | ビジュアルプランニング | 月額16.67ドル | ⭐ 4.1 |
| ルームリー | アイデアを投稿する | カスタム | ⭐ 4.0 |
| ブレイズ | 中小企業 | 月額39ドル | ⭐ 3.9 |
| メトリクール | Analytics value | 月額18ドル | ⭐ 4.2 |
おすすめ商品：
- 総合ベスト： Sprinklr — nothing else covers social, chat, and voice together.
- ベスト予算： Heropost — posting everywhere for the price of a coffee.
- 初心者におすすめ： Buffer — you can schedule your first post in minutes.
- 代理店に最適： Sendible — white-label reports clients can read without training.
🎯 Sprinklrの代替品
Sprinklrの代替サービスをお探しですか？おすすめの選択肢はこちらです。
- 🚀 スプラウトソーシャル: Cleaner reporting and a gentler learning curve for mid-sized marketing teams.
- 💰 ソーシャルパイロット: Bulk scheduling and client workspaces at a fraction of enterprise pricing.
- 🎨 送信可能: White-label dashboards agencies can hand straight to clients.
- ⚡ コンテンツスタジオ: Discovery feeds that surface trending social media topics worth resharing.
- 🔒 ヒーローポスト: The cheapest way to post everywhere when budget is the only constraint.
- 🧠 アゴラパルス: A genuinely good social inbox with clear assignment and approval rules.
- 👶 Zohoソーシャル: きつい CRM integration if your business already runs on Zoho.
- 🏢 バッファ： The fastest tool to set up when you only need to schedule and share posts.
- 🔧 後で： A visual grid planner built for Instagram-first brands and creators.
- 🌟 ルームリー： Built-in post ideas and a workflow that guides less experienced marketers.
- ⭐ ブレイズ： AI-generated campaigns aimed at solo founders and very small teams.
- 🎯 メトリクール: Strong analytics and competitor tracking at a genuinely low monthly price.
全リストについては、こちらをご覧ください。 Sprinklrの代替品 ガイド。
⚔️ Sprinklrの比較
Sprinklrが各競合他社と比べてどうなのか、以下に示します。
- Sprinklr vs Sprout Social: Sprout wins on usability. Sprinklr wins once you need voice and care channels too.
- Sprinklr vs SocialPilot: SocialPilot is far cheaper. Sprinklr offers depth SocialPilot never attempts.
- Sprinklr vs Sendible: Sendible suits agencies. Sprinklr suits in-house CX teams at scale.
- SprinklrとContent Studioの比較: Content Studio helps you find posts. Sprinklr helps you manage the whole operation.
- Sprinklr vs Heropost: Heropost covers posting only. Sprinklr covers support, voice, and analytics.
- Sprinklr 対 Agorapulse: Agorapulse handles social inboxes well. Sprinklr adds phone and chat to the same queue.
- Sprinklr vs Zoho Social: Zoho Social is cheaper and simpler. Sprinklr scales to enterprise offerings.
- Sprinklr vs Buffer: Buffer is simpler by design. Sprinklr does far more than scheduling.
- Sprinklr vs Later: Later is stronger for visual planning. Sprinklr is stronger for customer service topics.
- Sprinklr vs Loomly: Loomly coaches new marketers. Sprinklr supports large teams with strict approvals.
- Sprinklr vs Blaze: Blaze creates content for you. Sprinklr assumes you already have a content team.
- Sprinklr vs Metricool: Metricool gives cheap analytics. Sprinklr gives analytics plus a full care platform.
今すぐSprinklrを使い始めましょう
Sprinklrの主要な機能をすべて使いこなせるようになりました。
- ✅ スマートコンテンツ分析
- ✅ チャットボット
- ✅ チケット分析
- ✅ コンテンツ管理
- ✅ 統合エージェントコンソール
- ✅ ライブチャットサポートソフトウェア
- ✅ 対話型IVRソフトウェア
- ✅ 対話型AIプラットフォーム
- ✅ AI搭載エージェントアシスト
次のステップ： どれか一つの機能を選んで、今すぐ試してみてください。
ほとんどの人はコンテンツ管理から始めます。
5分もかかりません。
よくある質問
Sprinklr は具体的に何をするのでしょうか?
Sprinklr manages social media publishing, listening, live chat, voice, and ticketing from one platform. It is built for large CX teams handling high conversation volume across many channels.
Sprinklrは無料で利用できますか？
No. Paid plans start at $249 for the Social Media Management Solution. A 30-day trial lets you test the platform before you sign any contract.
Sprinklrはソーシャルリスニングツールですか？
Yes, listening is one module among many. Sprinklr also handles publishing, customer service topics, chatbots, and voice support inside the same workspace.
Sprinklrはどのソーシャルプラットフォームをサポートしていますか？
Sprinklr connects to major networks including Facebook, Instagram, LinkedIn, X, ユーチューブ, TikTok, and Pinterest, plus review sites and messaging apps.
Sprinklrの購読料はいくらですか？
Pricing runs $249 monthly for social media management and $299 for the combined support package. Larger brands negotiate custom pricing with sales.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 