⚡ 簡単な評価:
- 価格: フレッシュセール CRM starts at $9/user/month. Thryv starts at $244/month.
- 最適な用途: フレッシュセール CRM suits sales teams tracking deals. Thryv suits a local 中小企業 managing bookings and invoices.
- 主な違い： Freshsales is customer relationship management software built around a sales pipeline. Thryv software bundles CRM with a website builder and listings.
- 私たちのおすすめ： Freshsales CRM, rated 4.0 against Thryv’s 2.6 in our scoring.
These two tools get compared far more often than they should.
One is a sales CRM. The other is a 仕事 オペレーティング·システム。
Freshsales CRM tracks leads, deals, and sales activities.
Thryv handles appointments, invoices, reviews, and your website.
The price gap between them is enormous, and so is the fit.
概要
This Freshsales CRM vs Thryv comparison covers pricing details, core features, and ease of use.
私たちの 作家 spent hands-on time inside Thryv directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
Every price below comes from our own CSV records, verified September 2026.
Freshsales CRM とは何ですか?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
Freshworksスイートの2番目の主要製品として、2016年に発売されました。
The software centralizes customer データ and gives you a full history of every touchpoint.
Sales teams use it to manage contacts, track deals, and log sales activities.
Freddy AI sits underneath, scoring leads and flagging deal risk.
Freshworks claims more than 67,000 customers worldwide across its products.
🏆 受賞：Freshsales CRM
A sales-first CRM with Freddy AI built in. Phone, email, chat, and SMS live in one 受信トレイ. The 21-day free trial needs no credit card.
Freshsales CRM の価格設定
Freshsales uses a tiered structure aimed at different business sizes.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | CRMから始める小規模チーム |
| プロ | 1ユーザーあたり月額39ドル | 成長中のチームが必要としている オートメーション |
| 企業 | 1ユーザーあたり月額59ドル | 個別のニーズを持つ大規模チーム |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list an entry tier at $11/user/month and an Enterprise tier at $71/user/month, plus a free plan for up to 3 users. Our CSV records show $9, $39, and $59. We use the CSV figures in every table on this page. Check the vendor page before you buy.
無料トライアル: 21 days on all tiers. No credit card required to create a new account.
返金保証: Freshworks does not publish a blanket refund window. Annual billing is prorated on cancellation.
📌 注記： Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers. Extra Freddy AI credits and CPQ are billed as separate add ons.
Freshsales CRMの主なメリット
Here’s what makes Freshsales worth a look:
- Freddy AI scoring: Scores leads on behaviour and profile data. It also predicts deal risk and suggests the next best action to close.
- Visual pipeline: Kanban boards show deal progress at a glance. Bottlenecks are easy to spot before the quarter ends.
- 統合受信トレイ： Phone, email, chat, and SMS marketing messages sit in one place. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 360-degree view: A single timeline of customer interactions across every channel. That same data feeds personalized marketing campaigns.
- 報告 depth: Around a dozen predefined sales reports, all customizable. AI insights help you measure team performance and forecast revenue.
- モバイルアクセス: iOSと アンドロイド app supports offline access and call logging. Useful for reps working away from a desk.
- 価格に見合った価値: Reviewers call it excellent value, especially for small and medium sized businesses.
私たちのチームが気づいたこと
Note: we have not logged extensive hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews. Capterra and G2 reviewers score the platform around 4.5/5, and the most repeated praise is the intuitive interface. The most repeated complaint is the opposite: cluttered navigation and slow page loading once you add records.
Freshsales CRMのメリットとデメリット
✅ メリット
- Freddy AIは、見込み客を評価し、取引リスクを予測し、次に取るべき最適な行動を提案します。
- Built-in phone, email, chat, and SMS inside a unified inbox
- クレジットカード不要の21日間無料トライアル
- 24/5 support on all plans via phone, chat, and email
- 中小企業にとって非常に価値のある商品です
❌ デメリット
- Cluttered navigation and slow loading times in daily use
- Around 385 integrations, fewer than older competitors offer
- Missing some functionality found in HubSpot and セールスフォース
- Native connectors lean heavily toward other Freshworks products
Thryvとは何ですか?
Thryv is a publicly traded SaaS company headquartered in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies before pivoting to software.
Thryv software combines CRM with online reputation management for small businesses.
The company operates in 48 states and supports more than 50,000 local businesses.
That footprint covers the U.S., Canada, and Australia, with over 2,400 employees.
In June 2020 it reported $1.3 billion in revenue over twelve months.
その ピッチ is simple: reach more customers, stay organized, and get paid faster.
Runner Up: Thryv
A small business platform that bundles CRM, booking, invoicing, and a website builder. Listings sync across 50+ directories automatically.
Thryvの価格
Thryv sells packages rather than per-seat tiers. Here are the pricing details we hold on record.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| マーケティングセンター | 月額244ドル | Listings, reviews, and campaigns |
| キープ | 月額299ドル | Bundled sales and marketing automation |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list Thryv starting at $20.00 per user per month with a free plan available. Our CSV records show $244/month and $299/month package pricing. We use the CSV figures throughout this page. Thryv quotes vary by location and bundle, so ask for a written quote.
無料トライアル: Thryv does not run a self-serve trial. Access starts with a demo call.
返金保証: None published. Contracts and terms are set during onboarding.
📌 注記： Thryv packages carry a one time onboarding fee of $250. Budget for that on top of the monthly cost.
Thryvの主な利点
Here’s where Thryv earns its keep:
- スリヴ司令部： A unified inbox pulling email, SMS, social messages, and web chats together. You respond from one screen instead of five apps.
- Thryv Business Center: Booking, CRM, and payments in one place. Automated scheduling lets clients book appointments 24/7, and typical users report a 61% lift in bookings.
- 強化されたローカルリスティング： Business information syncs across 50+ listing sites, the directories that grew out of the Yellow Pages and Yahoo era.
- クライアントポータル： A secure space where customers schedule, pay, share documents, and view account information. Client portal estimates and invoices live here too.
- ThryvPay and e-signatures: A payment processor built for service businesses, plus digital document signing to get invoices settled sooner.
- ウェブサイトビルダー: Create a professional-looking site without a developer, then measure traffic in the same dashboard.
- 節約できた時間： Thryv reports users save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage.
Here’s how that looks on the Thryv homepage.
私たちのチームが気づいたこと
Our writer set up a Thryv account and worked through the booking, invoicing, and listings tools. Here’s what stood out:
Thryvの長所と短所
✅ メリット
- Booking, invoicing, CRM, and website in one platform
- Automatic sync across 50+ listing sites
- 24/7 support access for every customer
- AI Response Tool drafts replies to reviews quickly
❌ デメリット
- Package pricing sits far above standard CRM software
- $250 onboarding fee before you start
- No self-serve free trial or public price list
- Sales pipeline tools are thin for dedicated sales teams
機能比較
These two platforms overlap less than the category label suggests. Here are ten areas where the difference actually shows up in daily work.
| 特徴 | フレッシュセールス CRM | スリヴ |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 月額244ドル |
| 無料トライアル | ✅ 21日間 | ❌ デモ版のみ |
| 人工知能 アシスタント | ✅ フレディAI | ✅ AI対応ツール |
| Visual Deal Pipeline | ✅ | ❌ |
| 予約受付 | ❌ | ✅ |
| 請求書発行と支払い | ❌ | ✅ ThryvPay |
| ウェブサイトビルダー | ❌ | ✅ |
| Listings Management | ❌ | ✅ 50以上のサイト |
| 統合 | ✅ Around 385 | 限定 |
| 最適な用途 | 営業チーム | 地元のサービス業 |
1. Lead Scoring and AI
フレッシュセールス CRM: Freddy AI scores every lead on behaviour and profile signals, which lifts conversion rates by putting hot leads at the top. It also predicts which deals are at risk and recommends the next best action.
スリーヴ： The AI here points outward, not at your pipeline. Thryv’s AI Response Tool drafts replies to customer reviews so you can respond fast without writing each one yourself.
2. Contact and Customer Data
フレッシュセールス CRM: Contacts carry a full timeline of customer interactions across email, calls, and chat. That 360-degree view is the backbone of the whole platform.
スリーヴ： Customer records sit alongside their bookings, invoices, and reviews. It’s less about deal history and more about service history for a repeat client.
3. Email Tracking and Messaging
フレッシュセールス CRM: You can send personalized bulk emails and monitor activity on each one. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE from the same inbox.
スリーヴ： Social posting and messaging run through the same dashboard as marketing. Trigger-based email and 文章 campaigns fire automatically after a booking or a missed appointment.
4. 販売自動化と販売シーケンス
フレッシュセールス CRM: Sequences handle the repetitive follow-up so reps spend their hours selling. Automation rules move deals, assign owners, and trigger tasks without anyone clicking.
スリーヴ： Campaign analytics track how those automated messages perform. The automation is marketing-shaped rather than pipeline-shaped, so there is no deal stage logic behind it.
5. Lead Capture
フレッシュセールス CRM: Web forms drop straight onto your website and push submissions into the CRM as new leads. Event tracking records what those visitors did before they filled the form.
スリーヴ： Market Builder shapes campaigns around a target customer profile in your service area. Capture leans on local search visibility rather than form logic.
6. AI Agents and Team Tools
フレッシュセールス CRM: Smart AI agents handle routine queries and hand off to a human when the 質問 gets complex. Freshworks keeps expanding what these agents can do.
スリーヴ： TeamChat gives staff an internal channel next to the customer inbox. It’s a coordination tool for a small team on the move, not an AI agent.
7. レポートと分析
フレッシュセールス CRM: Around a dozen predefined sales reports ship with the product, and all of them are customizable. The Freddy AI co-pilot adds forecasting on top of the raw numbers.
スリーヴ： Website analytics show traffic and enquiry sources for the site you built inside the platform. Sales forecasting is not part of the picture.
8. 統合とマーケットプレイス
フレッシュセールス CRM: Around 385 integrations and apps are available today, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products like Freshdesk and Freshmarketer is tighter than with third-party technology.
スリーヴ： SEO services and listings sync are sold as managed add ons rather than open connectors. You get fewer places to plug in outside tools.
⚠️ 警告： Neither platform has a deep connector library. If your stack already runs on niche tools, check both marketplaces before you commit.
9. Support and Client Access
フレッシュセールス CRM: Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends that into full service desk territory if you need it.
スリーヴ： Support runs 24/7. Billing and invoicing sit inside the client portal, so customers can pay and check documents without emailing you.
10. 価格設定とコスト
Here’s the money side, using CSV figures for both.
| ティア | フレッシュセールス CRM | スリヴ |
|---|---|---|
| エントリ | 成長 — 月額9ドル/ユーザー | マーケティングセンター — 月額244ドル |
| 中 | プロ版 — 月額39ドル/ユーザー | Keap — $299/month |
| トップ | エンタープライズ版 — 月額59ドル/ユーザー | カスタム見積もり |
| Setup fee | なし | 250ドル（1回限り） |
フレッシュセールス CRM: A five-person team on Growth pays $45 a month. Even Enterprise for five users lands under $300, and you can test the whole thing free for 21 days first.
スリーヴ： The entry package costs more per month than five Freshsales Enterprise seats. That buys a website, booking, payments, and listings, so compare it against your whole tool stack rather than against a CRM alone.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 限られた予算 | フレッシュセールス CRM | $9/user/month entry tier |
| Deal pipeline tracking | フレッシュセールス CRM | Kanban boards and lead scoring |
| 予約 | スリヴ | 24/7 online scheduling |
| To get paid faster | スリヴ | ThryvPay and client portal |
| 地域の掲載情報とレビュー | スリヴ | Syncs 50+ directories |
| To test before buying | フレッシュセールス CRM | 21-day free trial, no card |
💰 あなたの予算
The gap here is not close. Thryv’s entry package costs more per month than a five-seat Freshsales Enterprise plan.
🔌 あなたの技術スタック
Already running Freshdesk or Freshmarketer? Freshsales slots in cleanly. Thryv expects to replace your stack rather than join it.
📞 販売プロセス
If reps chase deals through stages, you need a pipeline. If clients book a slot and pay, you need scheduling.
🎓 あなたの経験レベル
Freshsales reviewers call the interface intuitive but the navigation cluttered. Thryv assigns an onboarding specialist, which suits owners with no CRM background.
🆓 無料トライアルとデモ
Freshsales gives you 21 days to poke around on your own. Thryv routes you to a sales call before you see the product.
🛟 サポートオプション
Thryv wins on hours with 24/7 coverage. Freshsales runs 24/5 across phone, chat, and email on every tier.
切り替えガイド
Already committed to one? Here’s what changes if you move.
🔄 Freshsales CRMからThryvに切り替えますか？
✅ 得られるもの：
- Online booking, invoicing, and payment collection
- ウェブサイトビルダーと強化されたローカルリスティング
- Review monitoring with AI-drafted replies
❌ 失うもの：
- Freddy AI lead scoring and deal risk alerts
- Kanban sales pipelines and sequences
- Around 385 integrations and the $9 entry price
📋切り替え方法：
- Freshsalesから連絡先、取引、メモをCSV形式でエクスポートする
- Book the Thryv demo and confirm the onboarding fee in writing
- Have the onboarding specialist import records and set up your listings
🔄 ThryvからFreshsales CRMに切り替えますか？
✅ 得られるもの：
- A far lower monthly bill and no setup fee
- Proper sales pipelines, sequences, and forecasting
- Freddy AI plus a 21-day free trial to test first
❌ 失うもの：
- Your website, booking calendar, and payment processing
- Automatic listing sync across 50+ directories
- The client portal and document signing
📋切り替え方法：
- Export your client list and check your Thryv contract end date
- Line up replacements for booking, payments, and your site
- Start the Freshsales trial and import contacts before you cancel
私たちのレビューで取り上げられなかったこと
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work, or bulk licensing on either platform. Thryv quotes shift by location and bundle, so your number may not match ours. We also could not verify Thryv’s free plan against our own records.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 🚀 セール情報 | フレッシュセールス CRM |
| 🤖 AIツール | フレッシュセールス CRM |
| 📅 Booking & Payments | スリヴ |
| 🌐 Online Presence | スリヴ |
| 🔌 連携機能 | フレッシュセールス CRM |
| 🛟 Support Hours | スリヴ |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales CRM wins 4 out of 7 categories.
最適な用途: Sales teams, growing SMBs, anyone already using other Freshworks products
Freshsales CRM takes it on rating, price, and sales depth. If your problem is tracking leads through stages, this is the obvious pick at $9 per user.
Thryv is not really competing for that job. It replaces a booking app, a payment tool, a website, and a listings service at once.
For a plumber or a salon owner drowning in admin, that bundle can justify the price. For a sales team, it does not.
Freshsales CRMの比較
Here’s how Freshsales measures up against its closest rivals:
Freshsalesが勝利した点： lower entry price, built-in phone and SMS, Freddy AI included on paid tiers
HubSpotが優れている点： a much larger app marketplace, deeper marketing tools, a genuinely usable free tier
Freshsalesが勝利した点： cleaner lead scoring, faster setup, tighter link to Freshdesk
Zohoが勝利した点： more customization, a broader business suite, cheaper multi-app bundles
Freshsalesが勝利した点： native calling and chat, AI insights, omnichannel messaging
パイプドライブ 勝利したタイトル： simpler pipeline UI, faster daily navigation, fewer menus to learn
Freshsalesが勝利した点： cost per seat, time to launch, no admin specialist needed
Salesforceが優れている点： reporting depth, a far bigger partner network, complex territory management
Thryvの比較をもっと見る
Thryv’s real rivals are all-in-one small business platforms:
Thryvの勝利条件： hands-on onboarding, listings sync, 24/7 phone support
ゴーハイレベル 勝利したタイトル： agency white-labelling, funnel building, published transparent pricing
Thryvの勝利条件： reputation management, website hosting, local search visibility
キープの勝利条件： automation branching, sales pipeline depth, email campaign controls
Thryvの勝利条件： invoicing and payments, appointment booking, done-for-you setup
HubSpotが優れている点： free entry tier, reporting dashboards, integration count
よくある質問
FreshsalesはCRMですか？
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage sales, marketing, and customer interactions in one place.
ThryvはCRMですか？
Yes, though CRM is only part of it. Thryv bundles contact management with booking, invoicing, listings, and a website builder for small businesses.
Thryvはイエローページの一部ですか？
Thryv began as a conglomerate of Yellow Pages companies. It was formerly known as Dex Media and rebranded as Thryv Holdings, Inc.
Freshsalesの無料プランで許可されている最大ユーザー数は何人ですか？
Published notes point to a free plan for up to 3 users. Our own records list paid tiers only, starting at $9 per user monthly.
CRMプログラムの費用はいくらですか？
Entry CRM software runs roughly $9 to $40 per user monthly. All-in-one platforms like Thryv are quoted per business instead, starting at $244 monthly.
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