⚡ Veredicto rápido:
- Precios: Lunes CRM starts at $9/user/month. Bitrix24 starts at $49/organization/month on a per organization basis, not per user.
- Ideal para: Monday CRM suits sales teams and software teams that want visual work management. Bitrix24 suits smaller businesses that want CRM, chat, and internal communications in a single platform.
- Diferencia clave: Monday CRM builds around boards, dashboards, and automatización features. Bitrix24 bundles a contact center, web forms, and online stores into one account.
- Nuestra elección: Monday CRM, rated 4.2 against 3.0, because new users reach a working sales pipeline faster.
The cheaper sticker price does not always win here.
Bitrix24 charges a flat fee, so a big team pays the same as a tiny one.
Monday CRM charges per user, which stays cheap for smaller teams.
That single pricing choice changes which tool fits your negocio.
Everything else comes down to how many features you actually want.
Descripción general
This Monday CRM vs Bitrix24 comparison covers pricing, key features, and ease of use.
Nuestro escritor spent hands-on time inside Bitrix24 directly.
Notes on Monday CRM come from published specs, documentation, and G2 reviews.
También analizamos para quién funciona mejor cada herramienta de CRM.
By the end, you will know which platform fits your sales process.
¿Qué es Monday CRM?
Monday CRM is a customer relationship management app built on the Monday work platform.
It grew out of one of the better known project management tools on the market.
The wider Monday product serves over 152,000 customers in more than 200 countries.
Boards sit at the center of everything you create.
You define columns, pick custom fields, then switch views in just a few clicks.
People often describe it as a mix of database software and project management software.
Here is a walkthrough of how the platform handles managing projects and deals.
🏆 Ganador: Monday CRM
A visual crm software built for sales teams that hate clutter. Boards, dashboards, and automations sit in one place. Most new users build a pipeline on day one.
Precios de CRM del lunes
Monday CRM charges per user. Here is what each tier costs.
| Plan | Precio | Mejor para |
|---|---|---|
| Básico | $9/usuario/mes | Pequeñas empresas starting with a simple crm |
| Estándar | $12 por usuario al mes | Sales teams that need automation features |
| Pro | 19 dólares/usuario/mes | Teams needing time tracking and advanced reportando |
Pricing verified August 2026.
Prueba gratuita: Yes. A 14-day trial opens the paid features with no card required.
Garantía de devolución de dinero: Refunds follow the published billing terms. Annual payments carry a discount over monthly billing.
📌 Nota: Monday’s Pro plan unlocks time tracking, custom dashboards that combine multiple boards, and higher storage space. There is also an enterprise plan with custom pricing for larger companies.
⚠️ Datos note: Our research file lists seat bundle prices such as $36 per month for three users on Basic. The figures in the table above come from our verified pricing records and are shown per user. Check the Monday pricing page before you buy, because the pricing structure is seat based and has changed over recent years.
Principales ventajas de Monday CRM
Here is what makes this great tool worth a look:
- Numerosas perspectivas del proyecto: Boards flip between kanban board, gantt charts, timeline, and calendar layouts. Each team member can watch project progress their own way.
- Clean interface: G2 reviews describe the layout as tidy and incredibly intuitive. New users rarely need long training.
- Automatización constructor: The no-code builder turns repeat steps into automated workflows. You pick a trigger, then pick an action.
- Integraciones con terceros: It connects with 50+ apps, including Slack, Google Calendar, and Microsoft Teams. Google Sheets data moves in through the same integrations center.
- Support and learning: A knowledge base holds hundreds of video tutorials. Live chat customer support runs 24/7, with premium support on higher tiers.
- Mobile and alumno access: Mobile apps handle managing tasks on the go. A student program gives free accounts with selected Pro features.
- Seguridad: The company applies strict security measures to protect all the data stored on the platform.
Lo que nuestro equipo observó
Note: we have not logged extended hands-on time inside Monday CRM yet. The notes above come from published documentation, the pricing page, and G2 reviews. G2 reviews highlight the board setup and the speed of creating boards from customizable templates.
Ventajas y desventajas del CRM del lunes
✅ Ventajas
- Boards switch between kanban, gantt chart view, timeline, and calendar
- Automation builder creates custom rules without code
- Connects with 50+ apps including Slack and Google Calendar
- Live chat support runs 24/7 with hundreds of video tutorials
- Basic plan starts at $9/user/month for smaller teams
❌ Contras
- Pricing structure is complex and priced per user
- Customization options can overwhelm new users
- Time tracking is locked to the Pro plan and above
- Prices have climbed a lot over the last few years
¿Qué es Bitrix24?
Bitrix24 is a cloud based work and communications platform.
It puts crm, project management tools, and team chat inside one account.
The Bitrix24 CRM side stores leads, deals, contacts, and your whole company structure.
The work side adds tasks, online documents, and file sharing.
You also get web forms, landing pages, and online stores in the same site builder.
That range is the reason people call it an all in one platform.
This video tours the dashboard and the main menu.
Runner Up: Bitrix24
One account covers crm, tasks, chat, and a site builder. Paid plans bill the whole company, not each seat. Expect a steep learning curve in week one.
Precios de Bitrix24
Bitrix24 bills the whole organization. Seat count does not change the price.
| Plan | Precio | Mejor para |
|---|---|---|
| Básico | $49/organización/mes | Small teams testing core crm |
| Estándar | $99 por organización al mes | Growing teams that need more storage space |
| Profesional | $199 por organización al mes | Companies using workflow automation daily |
| Empresa | $399/organización/mes | Large firms with a full employee directory |
Pricing verified August 2026.
Prueba gratuita: Yes. The Professional plan offers a 30-day free trial.
Garantía de devolución de dinero: Annual subscriptions cut about 20% off the bill. Two-year terms cut about 31%.
📌 Nota: A free version exists for up to 12 users with 5 GB of cloud storage. It covers core crm, task management, and document management. Communication and collaboration features stay free for unlimited users.
⚠️ Data note: Our research file lists a Plus tier at $39 per month for up to 24 users with 24 GB of storage. That tier does not appear in our verified pricing records, which show Basic, Standard, Professional, and Enterprise. Plan names shift by region, so confirm on the Bitrix24 site before paying.
Principales ventajas de Bitrix24
Here is where this platform earns its keep:
- Precios fijos: Paid plans charge a flat monthly fee, not a per user basis. Standard and above support unlimited users.
- Free plan with real range: Up to 12 users get core crm, contact management, and document tools at no cost.
- Built-in office suite: You create documents, spreadsheets, and presentaciones inside the account. Real-time co-editing and version control come with the secure cloud storage.
- Communications tools: Integrated chat, group chats, video conferencing, and voz calls keep remote teams on the same page.
- Co-Pilot assistant: The AI helper walks users through different aspects of the platform and handles routine steps.
- Seguridad: Data sits on Amazon Web Services with SSL encryption and several layers of protection.
- Partner access: Extranet access lets you work safely with outside companies without giving them your internal workspace.
Lo que nuestro equipo observó
Our writer signed up for a Bitrix24 account and spent several days working through the setup. Here is what stood out from that hands-on time:
Ventajas y desventajas de Bitrix24
✅ Ventajas
- Free plan covers up to 12 users with 5 GB of storage
- Flat monthly fee instead of per seat billing
- Chat, video calls, and tasks live in one account
- Built-in office suite with real-time co-editing
❌ Contras
- Steep learning curve caused by the sheer number of tools
- The activity stream buries updates if nobody checks it
- Reviewers report slow replies from customer support
- Some reviewers hit bugs and limited customization options
Comparación de características
Both platforms cover the same ground on paper. The differences show up once you look at how each one handles daily work.
We compare eleven areas below, from contact management through the pricing structure.
| Característica | CRM del lunes | Bitrix24 |
|---|---|---|
| Precio inicial | $9/usuario/mes | $49/organización/mes |
| Plan gratuito | ❌ | ✅ (12 usuarios) |
| Tableros Kanban | ✅ | ✅ |
| Diagramas de Gantt | ✅ | ✅ |
| Automatización del flujo de trabajo | ✅ | ✅ |
| Seguimiento del tiempo | ✅ (Plan Pro) | ✅ |
| Chat y videollamadas integradas | ❌ | ✅ |
| Web Forms & Online Stores | ❌ | ✅ |
| Integraciones de terceros | ✅ (50+ apps) | ✅ |
| Mejor para | Sales teams wanting visual work management | Smaller businesses wanting one unified platform |
1. Gestión de contactos
CRM del lunes: Contacts live on a board, so every record is a row you can sort and filter. Custom fields let you track anything your sales team cares about. Each contact keeps its own conversation panel and activity log.
Bitrix24: Leads, deals, contacts, and companies each get their own section in a classic crm layout. Everything feeds one database, so all the data about a customer sits together. Inbound inquiries from email or web forms drop straight into lead management.
2. Sales Pipeline and Sales Process
CRM del lunes: The sales pipeline is a board with a stage column you drag deals through. Stages are yours to rename, and each change can fire an automation. Managers watch project progress and deal value from the same screen.
Bitrix24: The sales funnel is more traditional and more detailed out of the box. You get a product catalog, quotes, and invoices attached to deals. Sales management here reaches further than most simple crm tools at this price.
3. Task Management and Managing Projects
CRM del lunes: Monday work management sits behind the crm, so tasks and deals share one engine. Task dependencies, owners, and due dates take a couple of clicks to set. Software teams often run sprints on the same boards they use for sales.
Bitrix24: Task management includes checklists, subtasks, time logs, and templates. Project timelines are visible through gantt charts and shared dashboards. Automated updates chase people so managers do less manual follow-up.
4. Automatización del flujo de trabajo
CRM del lunes: The automation builder reads like a sentence, so you pick a trigger and an action. Most people build their first rule without help. Automation features appear from the Standard tier upward.
Bitrix24: Workflow automation runs deeper and covers negocio rules, approvals, and document routing. That power costs setup time. Automated workflows for invoicing sit behind the paid plans.
⚠️ Advertencia: The free version of Bitrix24 leaves out invoicing and workflow automation. Test those on the trial before you commit.
5. Kanban Board and Gantt Chart View
CRM del lunes: One board flips between kanban board, table, timeline, and calendar with a tab click. The gantt chart view maps project timelines and dependencies together.
The same board also renders as a timeline.
Bitrix24: Kanban boards cover both deals and tasks, and a gantt chart handles scheduling. The views work, though they feel less polished than Monday’s. Reviewers describe the layout as attractive but busy.
6. Custom Dashboards and Advanced Reporting
CRM del lunes: Custom dashboards pull widgets from several boards into one view. Advanced reporting and multi-board dashboards belong to Monday’s Pro plan. Numbers refresh live as the team works.
Bitrix24: You can generate reports on sales, tasks, and workload, then pin them to shared dashboards. Reports are customizable and give real-time visibility across different aspects of the business.
7. Time Tracking, Resources and Human Resources
CRM del lunes: Resource management shows who is loaded and who is free. Time tracking is built in, but only from the Pro tier. A research team or an event planning crew can reuse the same workload views.
Bitrix24: Human resources tools include clock-in, absence tracking, and an employee directory tied to your company structure. Workload tracking sits next to the task list.
8. Collaboration Tools and File Sharing
CRM del lunes: Collaboration features stay inside the item. You discuss work in comments, tag a team member, and attach files there. There is no built-in chat, so most teams pair it with Slack.
Bitrix24: Collaboration tools include group chats, video calls, and an activity stream that reaches all team members. File sharing runs through secure cloud storage with version control. This is where the platform’s feature set pulls ahead.
Documents open and edit inside the same workspace.
9. Third Party Integrations and Web Tools
CRM del lunes: The integrations center connects 50+ apps, including Slack, Microsoft Teams, Google Calendar, and Google Sheets. Google Analytics data can flow in through connectors.
Bitrix24: Sites and store tools build landing pages, web forms, and online stores that feed the crm directly. A contact center ties phone, email, and social messages to customer relationships. That removes several outside subscriptions.
10. AI and Smart Automation Features
CRM del lunes: Smart workflow automation suggests rules based on how your boards behave. The Monday MCP connection lets Asistentes de IA read and update items directly. These are standout features for teams already using AI daily.
The newer MCP layer works the same way for outside assistants.
Bitrix24: Co-Pilot answers questions, writes texto, and points new users toward the right menu. It helps, but it cannot hide how many features the interface holds. Support resources, video tutorials, and webinars fill the rest of the gap.
11. Precios y costos
Vamos a comparar los planes de pago uno al lado del otro.
| Plan | CRM del lunes | Bitrix24 |
|---|---|---|
| Gratis | ❌ | ✅ Hasta 12 usuarios |
| Entrada | Basic: $9/user/month | Basic: $49/organization/month |
| Medio | Standard: $12/user/month | Standard: $99/organization/month |
| Alto | Pro: $19/user/month | Professional: $199/organization/month |
| Arriba | Enterprise: custom pricing | Enterprise: $399/organization/month |
CRM del lunes: Five seats on Basic cost $45 per month. Twenty seats cost $180. Cost scales with headcount, which is friendly to pequeña empresa budgets and painful for big ones.
Bitrix24: Basic costs $49 whether five people or fifty use it. The break-even point against Monday CRM lands near six seats. Past that, the flat fee wins on raw cost.
💡 Consejo profesional: Count your seats first. Under six users, Monday CRM is cheaper. Over ten, Bitrix24 costs less per person every month.
Diferentes escenarios
| Si lo necesita | Elegir | Por qué |
|---|---|---|
| Un plan gratuito | Bitrix24 | Gratis para hasta 12 usuarios. |
| Configuración rápida para nuevos usuarios | CRM del lunes | Interfaz de usuario más sencilla |
| Chat and video in one tool | Bitrix24 | Built-in communications tools |
| Visual work management tools | CRM del lunes | Boards, views, dashboards |
| Flat billing for 20+ staff | Bitrix24 | Not charged per user basis |
| Deep third party integrations | CRM del lunes | Connects 50+ apps |
💰 Tu presupuesto
Three seats on the Basic plan cost $27 a month with Monday CRM. Bitrix24 charges $49 for the same team, so headcount decides the winner.
🔌 Tu conjunto de tecnologías
Monday CRM slots into a stack you already run on Slack and Google Workspace. Bitrix24 wants to replace those pieces instead of sitting beside them.
📝 Tu estilo de trabajo
Teams that think in boards and columns settle into Monday CRM quickly. Teams running marketing campaigns, invoices, and a help desk from one login lean toward Bitrix24.
🎓 Tu nivel de experiencia
Monday CRM is user friendly enough that most people skip training. Bitrix24 expects real onboarding time before the team uses all the features well.
Pruebas y demostraciones gratuitas 🆓
Bitrix24 gives a 30-day run at the Professional plan plus a permanent free tier. Monday CRM offers a shorter trial, so plan your test week before you start.
🛟 Opciones de soporte
Monday CRM answers through 24/7 live chat, with premium support on higher tiers. Bitrix24 leans on a community forum, webinars, and help articles, and reviewers report slower replies.
Guía de cambio
Already on one of them? Here is what changes if you move.
🔄 Switching from Monday CRM to Bitrix24?
✅ Lo que ganarás:
- Flat billing that stops rising with every new hire
- Chat, calls, and an office suite inside the same account
- Web forms and landing pages for lead generation
❌ Lo que perderás:
- The board views that make project management platforms feel simple
- A library of 50+ ready integrations
- Round-the-clock live chat customer support
📋 Cómo cambiar:
- Export each board to CSV or Google Sheets
- Open a free Bitrix24 account and map your fields
- Upload files and contacts, then rebuild your funnel stages
🔄 Switching from Bitrix24 to Monday CRM?
✅ Lo que ganarás:
- A cleaner workspace that new hires learn in a day
- Guest access for clients on higher tiers
- Board views that fit software development sprints as well as sales
❌ Lo que perderás:
- The free tier and the flat organization price
- Built-in telephony, chat, and the contact center
- Generous file storage on higher plans
📋 Cómo cambiar:
- Export leads, deals, and companies from the crm section
- Start a Monday CRM trial and pick a template
- Import the file, then rebuild automations one at a time
Lo que nuestra reseña no cubrió
This comparison looked at small businesses and medium sized businesses. We did not test self-hosted Bitrix24, call center volume, or data residency rules inside the european union. Enterprise contracts and custom pricing were also out of scope. If you run 200 seats or need advanced features like custom API work, your results may differ from ours.
Veredicto final
| Categoría | Ganador |
|---|---|
| 💰 Precios | Bitrix24 |
| 🚀 Funcionalidades principales de CRM | Bitrix24 |
| 📊 Views and Dashboards | CRM del lunes |
| ⚙️ Automation Features | CRM del lunes |
| 👶 Facilidad de uso | CRM del lunes |
| 🔌 Integraciones de terceros | CRM del lunes |
| 💬 Herramientas de colaboración | Bitrix24 |
| 🏆 Ganador absoluto | CRM del lunes |
🏆 GANADOR: MONDAY CRM
Monday CRM gana en 4 de las 7 categorías.
Ideal para: sales teams under ten seats, software teams tracking project timelines, and any group that wants work management tools people actually open.
These two products chase different buyers. Monday CRM sells clarity, while Bitrix24 sells coverage.
Bitrix24 packs more into one login than anything else near this price. If you want crm, chat, invoices, and a website in one place, it is the cheaper answer for a bigger company.
The catch is adoption. Reviewers keep pointing at the same steep learning curve, and software nobody opens does not manage anything.
Monday CRM starts at $9/user/month, looks incredibly easy on day one, and still handles managing projects at scale. That is why it takes our pick.
Más de Monday CRM Comparado
Here is how Monday CRM lands against other management tools buyers shortlist:
CRM del lunes frente a HubSpot
El CRM del lunes triunfa en: lower entry price, board views that double as project management software, faster board setup for new users
HubSpot triunfa en: a free crm tier with no seat cap, deeper email marketing campaigns, richer contact scoring
CRM del lunes vs Pipedrive
El CRM del lunes triunfa en: managing tasks beyond sales, dashboard building, wider app connections
Pipedrive gana en: a tighter sales-only workflow, cheaper entry seat, less setup before the first deal
CRM del lunes frente a ClickUp
El CRM del lunes triunfa en: a calmer interface, stronger crm templates, smoother automation builder
ClickUp gana en: a usable free tier, docs and whiteboards included, more settings for power users
CRM del lunes vs Fuerza de ventas
El CRM del lunes triunfa en: setup speed without consultants, clearer pricing, everyday usability for small teams
Salesforce gana en: forecasting depth, huge partner app catalog, controls built for large sales organizations
Más sobre Bitrix24 en comparación
And here is how Bitrix24 measures up against its closest rivals:
Bitrix24 gana en: flat organization billing, bundled chat and telephony, a site builder for online stores
Zoho CRM gana en: analytics depth, cleaner customization options, a gentler onboarding path
Bitrix24 gana en: total cost at scale, project management inside the crm, unlimited users on Standard
HubSpot triunfa en: marketing automation, reporting polish, a far simpler first week
Bitrix24 frente a Zendesk
Bitrix24 gana en: price against per-seat billing, sales pipeline plus support in one tool, free tier for small crews
Zendesk gana en: ticket routing, help center design, faster agent workflows
Bitrix24 frente a Keap
Bitrix24 gana en: broader tool coverage, cheaper large-team pricing, built-in collaboration
Sigue ganando: guided small business automation, tighter email sequences, hands-on onboarding
Preguntas frecuentes
¿Es el lunes una herramienta de CRM?
Yes. Monday CRM is a dedicated crm product built on the same board engine as the wider work platform, covering contacts, deals, and pipeline stages.
¿Es Bitrix24 un CRM?
Yes, and more. The crm sits alongside tasks, chat, documents, and a site builder, so one account replaces several separate subscriptions.
¿Bitrix24 es realmente gratuito?
The free tier is real. It covers up to 12 users with 5 GB of cloud storage, core crm, and task tools. Invoicing and automation need a paid tier.
¿Es gratuito usar Monday.com?
The wider Monday platform has a limited free tier for two members and three boards. Monday CRM itself starts on the paid Basic tier at $9/user/month.
¿Cuáles son las limitaciones de la versión gratuita de Bitrix24?
You are capped at 12 users and 5 GB of storage. Invoicing, workflow automation, and advanced reporting stay locked until you upgrade to a paid tier.
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