Zendesk vs Thryv：哪款 CRM 软件将在 2025 年胜出？

由 Fahim Joharder | 最后更新日期：2025年10月18日

优胜者

4.5

组织管理
报告工具
客户管理
消息和在线聊天
人工智能与自动化
自定义报告
付费计划起价 19 美元

立即尝试

亚军

3.2

网站分析
社交媒体管理
账单和发票
团队聊天
营销活动分析
节省时间的自动化
付费套餐，每月 244 美元起。

立即尝试

感觉迷失在客户关系管理 jungle? You’re not alone.

Picking between Zendesk vs Thryv? It’s tough.

Both promise to boost your 商业, but which one actually delivers?

Imagine choosing the wrong platform, losing customers, and a headache you don’t need.

Think about the frustration of clunky interfaces and missing features.

Good news! We’re breaking down Zendesk vs Thryv in plain English. We’ll show you which 客户关系管理 wins in 2025, saving you time and stress.

让我们开始吧。

概述

We’ve put both Zendesk and Thryv through their paces, testing features, usability, and customer support.

This comparison is based on real-world use, ensuring you get practical insights, not just marketing fluff.

4.55分制

想知道 Zendesk 是否适合您？快来看看我们深入的 Zendesk 评测吧！

定价： 它提供免费试用。高级套餐起价为每月 19 美元。

主要特点：

全渠道支持
人工智能机器人
高级分析

免费试用 Zendesk 阅读完整评论

3.25分制

探索其强大的功能，用于管理联系人、安排约会和开展营销活动。

定价： 它提供免费试用版。高级套餐起价为每月 244 美元。

主要特点：

内置通话
电子邮件序列
高级报告

立即体验 Thryv 阅读完整评论

Zendesk是什么？

Zendesk. Okay, so what is it? Think of it like a super-organized help desk.

It’s for businesses that want to keep customers happy.

It handles tickets and chats. It keeps everything in one place.

此外，还可以探索我们最喜欢的 Zendesk的替代方案…

我们的观点

加入超过 10 万家企业的行列。切换到 Zendesk，即可体验客户满意度平均提升 25% 的佳绩，就像我们用户在 2025 年所取得的成就一样。立即开始免费试用。

立即试用 Zendesk 阅读完整评论 Zendesk 的替代方案

主要优势

Zendesk 帮助您提升客户满意度，并帮助您的团队更好地工作。

让顾客更满意： 使用 Zendesk 的企业发现客户满意度提高了 25%。这可不是小事！
所有演讲汇总： 所有消息都集中在一个地方处理，无需再到处跳转。
智能帮助： 它能帮你完成一些简单的任务，让你的团队腾出手来解决更棘手的问题。
自助指南： 您可以创建一个帮助页面。客户可以自行查找答案。这可以减少 15% 的问题。
人工智能智能工具： 它运用了智能计算机辅助技术，这意味着客户能够更快、更好地获得解答。

立即试用 Zendesk

定价

所有套餐均按年计费。

支持团队： 每月19美元。
套房团队： 每月55美元。
套件专业版： 每月115美元。
企业套件： 联系销售部门。

立即试用 Zendesk

优点

安装简便，快速上手。
强大的票务管理工具。
适用于大型支持团队。
提供多种应用程序集成。
可靠的客户服务平台。

缺点

很快就会变得很贵。
撰写报告可能会让人感觉很复杂。
部分功能需要升级。
初始设置需要学习。

立即试用 Zendesk

Thryv是什么？

Thryv 是一个平台，用于小型企业.

它功能强大，集客户关系管理、市场营销和日程安排于一体。

它旨在简化业务操作。

此外，还可以探索我们最喜欢的 Thryv 的替代品…

我们的观点

想试试 Thryv！探索其强大的功能，包括管理联系人、安排预约和开展营销活动。

免费试用 Thryv 阅读完整评论 thryv 的替代品

主要优势

中心枢纽： 在一个平台上管理您所有的业务需求。
自动化营销： 事半功倍，触达更多客户。
在线预约： 允许客户全天候预约。
在线接受付款： 更快更轻松地获得报酬。
声誉管理： 监控并改进您的在线评价。

免费试用 Thryv

定价

指挥中心免费专属商务热线。
商务中心：每月 244 美元。
营销中心：每月 244 美元。

免费试用 Thryv

优点

一体化解决方案。
节省时间和金钱。
提升在线影响力
节省时间的自动化

缺点

移动应用需要改进
自定义选项有限。
并非适用于所有行业

免费试用 Thryv

功能对比

We’re comparing the features that matter most.

This side-by-side look helps you see which tool better supports your team and your customer 数据. Let’s dive in.

1. 核心重点

Zendesk support is its main job. It is a dedicated customer support software.
Thryv is a wider tool. It is designed for the 小型企业 owner. Thryv’s goal is to manage your whole business.

2. 票务系统

Zendesk is a champion of ticketing systems. It is built to handle many support tickets. It helps your support team stay organized.
Thryv includes a message 收件箱. But it is not a dedicated desk software like Zendesk.

3. Customer Communication Channels

Zendesk suite handles multiple channels easily. This includes email, live chat, and social messaging. It gathers all customer conversations in one place.
Thryv also manages customer communication. It uses a unified inbox in the Thryv Business Center.

4. 销售和客户关系管理工具

Thryv has strong customer relationship management features. It helps your sales team track leads. You can send estimates and invoices.
Zendesk Sell is a separate, dedicated sales team 客户关系管理 product.

立即试用 Zendesk

5. 报告和分析

Reporting and analytics Zendesk offers are deep. It helps you measure team’s performance and customer satisfaction. You get pre-built dashboards.
Thryv also offers analytics. Its focus is more on your online listings and review data.

6. Custom Workflows and Apps

Zendesk lets you build custom workflows. You can use the Zendesk Marketplace for many custom apps. This gives you huge ability to change the tool.
Thryv has good integrations with other tools. But it offers less flexibility for custom rule creation.

7. 多语言支持

Zendesk is great for global teams. It offers multilingual support. It supports multiple languages for your help center articles.
Thryv is mainly focused on local small business needs.

免费试用 Thryv

8. 安全性

安全 zendesk offers is very robust. They handle a lot of sensitive information.
Thryv also takes security seriously for its clients. Both use industry standards to protect your customer data.

9. Agent Workspace

Zendesk features an agent workspace. This helps support agents view all customer interactions in one screen. It makes their work easier.
Thryv’s Thryv Command Center helps you manage all aspects of your company, not just support.

选择CRM软件时应注意哪些方面？

It is important to check the details. Make sure the software works for you. This stops costly 停机时间.

核心目的和特点： Do you need specialized zendesk’s customer support software or an all-in-one tool? Does the platform help you streamline your work? Check for powerful ticket systems to handle your support requests. Does the plan include the right number of users for your team?
Customer Interaction Management: Can you track all customer conversations and order history? Does the system improve customer experience? Look for a clean way to respond to many customers. Does it manage all your customer communication from one place?
Local and Online Presence (Thryv Specific): Does the software offer enhanced local listings for your location? Can it help you get more online reviews? Does the Thryv software let you send sms marketing messages easily? Can clients see the page correctly on their mobile device?
Sales and Payment Tools: Can the tool help you manage appointments and send client portal estimates? Does it let clients pay online and help you get paid faster? Look for features that help your sales process, like a deal tracker. Can you upload and share documents securely?
Technical Fit and Cost: Make sure you can view this site properly on your browser. Does the platform offer good security to protect your data? Check the full pricing details. Ask about the one time onboarding fee to know the total cost.
Future Growth and Support: Will the software add new features over time? Is there a lively community forums for help?Will the company’s technology grow with your revenue? Ask about the ability of the human support team to respond quickly.

最终判决

After this comparison, we pick Zendesk for most businesses in 2025. Why?

It’s strong for customer support. Its integration options are great.

You can automate many tasks. Thryv has good features, too.

But, Zendesk’s focus on workflow and 自动化 is key. If your main need is customer service, Zendesk wins.

For small businesses wanting all-in-one, Thryv is worth a look.

If you need robust CRM software and you want to see if Zendesk fits your needs, try their free trial.

We’ve tested both, and Zendesk is our top pick.

立即试用 Zendesk 阅读完整评论 Zendesk的替代方案

立即体验 Thryv 阅读完整评论 thryv 的替代品

Zendesk 的更多内容

以下是 Zendesk 与这些软件解决方案的简要比较：

Zendesk 与 Pipedrive 的对比: Zendesk 在全面的客户服务和支持方面表现出色，而 Pipedrive 是一款以销售为中心的 CRM，具有可视化的销售渠道管理功能。
Zendesk 与 Gohighlevel 的对比: GoHighLevel 是一款功能齐全的销售工具，可以帮助营销团队和小企业主发展业务。Zendesk 主要是一款客户帮助工具，可以帮助您的支持团队处理客户问题。
Zendesk 与 Keap 对比: Zendesk 专注于强大的客户支持和工单系统；Keap 为小型企业提供广泛的销售和营销自动化服务。
Zendesk 与 ActiveCampaign 对比: Zendesk 是一个专门的客户支持平台，提供工单系统；ActiveCampaign 则专注于电子邮件营销自动化、潜在客户培养和 CRM 集成。
Zendesk 与 HubSpot 的比较: Zendesk 提供强大的客户服务和支持工单系统，而 HubSpot 是一个综合套件，涵盖销售、营销和服务中心功能。
Zendesk 与 Clickfunnels 的对比: Zendesk 是一款客户服务解决方案，提供工单系统和在线聊天功能；ClickFunnels 是一款销售漏斗构建器，用于创建着陆页和自动化销售。
Zendesk vs Folk: Zendesk 为各种互动提供强大的客户支持；Folk 强调协作式联系人组织和简化的关系管理。
Zendesk vs Instantly: Zendesk专注于客户支持和工单管理；Instantly则专注于自动化陌生邮件营销活动和潜在客户开发。
Zendesk 与 ClickUp 的对比: Zendesk 是一个客户支持系统，而 ClickUp 是一个功能全面的工作管理平台，可以作为 CRM、项目管理工具和任务跟踪器使用。
Zendesk 与 Monday CRM 的对比: Zendesk 是一个具有工单功能的客户服务平台；Monday CRM 是一个高度可视化且可定制的工作流管理工具，并具备 CRM 功能。
Zendesk 与 Capsule CRM 的比较: Zendesk 提供强大的客户支持和工单系统；Capsule CRM 是一个简化的联系人管理和销售跟踪系统。
Zendesk 与 Insightly 的比较: Zendesk 专注于客户支持和服务工单；Insightly 是一款功能更全面的 CRM，具有强大的销售渠道和项目管理功能。
Zendesk 与 Freshsales 的比较: Zendesk 注重强大的客户支持解决方案，而 Freshsales CRM 则专为销售自动化、交易跟踪和线索管理而设计。
Zendesk 与 Salesforce 对比： Zendesk 提供专业的客户服务平台；Salesforce 是一个功能强大的企业级解决方案。客户关系管理拥有广泛的销售、营销和服务云平台。

常见问题解答

Is Zendesk better for small businesses or startups?

Zendesk is scalable and suitable for startups and larger companies. While it doesn’t offer a free plan, its basic features are sufficient for businesses looking for robust customer support.

Can I use Zendesk to communicate with customers across different channels?

是的，你可以 use Zendesk to communicate with customers across various channels. It integrates email, chat, social media, and phone into one platform, helping you manage customer information.

Does Thryv have any AI-powered features?

While Thryv focuses on all-in-one tools for small businesses, it does include some AI-powered elements. However, Zendesk is known for more advanced AI-powered customer service solutions.

How easy is it to set up Zendesk?

Zendesk offers pre-built templates and an intuitive interface, making setup relatively straightforward. However, complex enterprise setups may require more planning.

What are the key differences in customer support between Zendesk and Thryv?

Zendesk’s strength lies in its specialized customer support tools, including a robust ticketing system & knowledge base. Thryv offers broader business tools, including CRM and marketing.