Picking the right customer software is a headache.
You need something that helps your 商业, but there are so many options.
Zendesk vs Creatio 客户关系管理 keep popping up.
You’re wondering, “Which one is actually best for my 商业 2025年？
Imagine choosing the wrong one. You waste money, and your team gets frustrated.
You’re stuck with a system that doesn’t fit, and you’re losing out to competitors.
Don’t panic! We’re going to break down Zendesk vs Creatio 客户关系管理, plain and simple.
概述
To give you a clear picture, we’ve put both platforms to the test.
Our team dove deep, using real-world scenarios, and analyzed features, pricing, and user feedback.
This hands-on approach ensures our comparison is practical and relevant.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
准备好探索 Creatio 的强大功能了吗？立即注册并亲身体验该平台。
定价： 它提供免费试用。高级计划起价为每月 25 美元。
主要特点：
- 可视化工作流程构建器
- Обзор искусственного интеллекта Hume: самая реалистичная озвучка в 2025 году?
- 无代码定制
What is Zendesk?
Okay, so Zendesk? It’s all about customer support.
Think tickets, chat and help centers. It keeps your customers happy.
It helps your team stay organized.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
什么是 Creatio CRM？
Creatio? It’s for sales and marketing. It automates tasks.
It helps you close deals. It makes your campaigns smarter.
此外，探索我们最喜欢的 创建 CRM 替代方案…
主要优点
Creatio 有一些突出的优点。它能帮助你更快、更好地完成工作。
- 无代码自由： 快速构建应用程序。轻松更改工作流程。无需编码！
- 提高效率： 自动化任务。这将解放您的团队。
- 360°客户视图： 一站式查看所有客户信息，更好地了解他们。
- AI智能帮助： 使用人工智能进行预测。帮助做出明智的商业选择。
- 集成模块： 集销售、营销和服务于一体，一切尽在一处。
定价
所有计划均按年计费。
- 生长： 每月 25 美元。
- Remaker AI contre Gemini : 每月 55 美元。
- 无限： Reply io vs Smartlead: Aumente suas vendas em 2025? 9
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Let’s compare the main tools in detail. We want to see how each platform works.
This part shows you the biggest differences so you can pick the best tool.
1. Core Focus
- Zendesk： The core is zendesk’s customer support software. It handles all customer interactions and support requests.
- Creatio: The focus is sales creatio. It helps accelerate sales processes and manage the full customer journey.
2. Ticketing and Case Management
- Zendesk： Uses a famous ticketing system for zendesk support. Your support agents manage support tickets easily.
- Creatio: Offers strong case management for complex business process management. It is built to handle complicated operations.
3. Platform and Customization
- Zendesk： A reliable platform that uses the zendesk marketplace to add new features.
- Creatio: A powerful low code platform. It gives citizen developers the ability to build applications and custom apps with a maximum degree of freedom.
4. Workflow and Automation
- Zendesk： Uses custom workflows to route support requests and manage customer conversations.
- Creatio: Uses workflow automation to enhance customer and employee experiences. It automates sales processes and entire customer journey steps.
5. Communication Channels
- Zendesk： Handles customer interactions across multiple channels. This includes live chat and social messaging via sunshine conversations.
- Creatio: Features an omnichannel marketing platform. This ensures communication through multiple channels.
6. Data and Analytics
- Zendesk： Provides strong reporting and analytics zendesk. You see Das bedeutet, dass Ihr on your support team’s performance and customer satisfaction.
- Creatio: Analytics focus more on sales, revenue, and business environment data. Both give you important customer data.
7. Ecosystem and Apps
- Zendesk： The zendesk marketplace offers many integrations. You can add custom apps easily.
- Creatio: Has marketplace add ons. Studio creatio allows you to build applications and industry workflows.
8. Multilingual Support
- Zendesk： Offers multilingual support. It can handle customer conversations in multiple languages.
- Creatio: Also supports multiple languages and has a local presence for global operations.
9. Security and Reliability
- Zendesk： 提供强大的 安全 zendesk for sensitive information. It helps prevent costly 停机时间.
- Creatio: Provides strong security for the entire platform. Both are reliable options for a large company.
选择 CRM 软件时要注意什么？
- Platform Flexibility and Tools:
- Does it offer a no-code platform or no-code tools for easy changes?
- Can you use the code platform to automate workflows and 客户关系管理?
- How complex is managing the technology and applications?
- Sales and Marketing Focus:
- Does it help with orchestrating customer journey and marketing campaigns (like marketing creatio)?
- Can the sales team and the creatio team easily handle account management?
- Customer Support and Service:
- Does the customer service software or Zendesk suite meet your needs?
- Does it include a help center, knowledge base, and ticketing systems for the support team?
- Relationships and Transparency:
- Can it help build long-lasting relationships with genuine care?
- Does the company support communicating transparently with many customers?
- Usability and Cost:
- Is the agent workspace easy for users to access and respond quickly?
- What is the total cost, including Zendesk’s pricing or plan includes fees?
- Key Insights from Reviews:
- Look for reviews mentioning productivity, efficiency, and how the platform manages complexity.
- Check for details on employee experience and what 小型企业 say about the desk software.
最终裁决
For most businesses, Zendesk is the clear winner.
Its strong help desk and case management features are top-notch.
It excels at customer engagement and lets you easily automate workflows.
While Creatio is great for sales force automation and lead management.
Zendesk’s ease of use and solid user reviews make it a safer bet. Its customizable options fit many needs.
If you need reliable customer engagement and want to automate workflows, Zendesk is the tool we recommend.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
Creatio CRM 的更多内容
以下是 Creatio CRM 与这些软件解决方案的简要比较：
- Creatio CRM 与 Pipedrive 对比: Creatio CRM 为不同的业务工作流程提供全面的流程自动化和无代码定制，而 Pipedrive 专注于可视化销售渠道管理，简化交易跟踪。
- Creatio 与 GoHighLevel 对比: Creatio 是一个无代码 CRM 和业务流程自动化平台，帮助企业加快销售、营销和服务任务的执行速度。GoHighLevel 是一个集销售和营销于一体的平台，专为营销机构和小型企业主打造，帮助他们发展业务。
- Creatio CRM 与 Keap: Creatio CRM 为复杂流程提供广泛的销售自动化和人工智能洞察，而 Keap 则专注于简化小型企业的联系人管理、电子邮件营销和预约。
- Creatio CRM 与 ActiveCampaign: Creatio CRM 提供了一个统一的平台，通过深度定制实现销售、服务和营销流程的自动化；ActiveCampaign 在智能营销自动化、细分和电子邮件营销活动方面表现出色。
- CRM Creation 与 Hubspot 对比: Creatio CRM 强调高度可定制的工作流程和强大的过程自动化，而 HubSpot 则为营销、销售和客户服务提供了更广泛、更集成的套件，以易于使用而闻名。
- Creatio CRM 与 Clickfunnels: Creatio CRM 是一款专注于管理客户关系和自动化业务流程的综合性 CRM；ClickFunnels 是一款用于构建销售渠道和优化转化率的专用工具。
- CRM 创作 vs. 民间: Creatio CRM 提供强大的营销自动化和详细的分析功能，可满足复杂的需求。Folk 是一款用户友好的协作式联系人管理系统，最适合小型团队。
- Creatio CRM 与 Instant: Creatio CRM 提供广泛的 CRM 功能，包括强大的工作流自动化和营销活动，而 Instantly 则专注于自动冷电子邮件推广和潜在客户培育。
- CRM Creation 与 Clickup 对比: Creatio CRM 是一个专用的、流程驱动的 CRM 平台，具有强大的自动化功能；ClickUp 是一个多功能的工作管理工具，包含 CRM 功能以及项目和任务管理功能。
- Creatio CRM 与 Monday CRM 对比: Creatio CRM 提供先进的销售和营销自动化以及广泛的定制功能，而 Monday CRM 强调可视化工作流程和团队协作，通常用于项目管理。
- CRM 创建与…… 胶囊 客户关系管理： Creatio CRM 提供强大、可扩展的平台，具有全面的自动化和无代码功能。Capsule CRM 是一款更简单的联系人管理系统，专注于跟踪销售机会。
- Creatio CRM 与 Insightly: Creatio CRM 提供了一个全面的、无代码的平台，用于自动化销售、服务和营销流程；Insightly 提供了一个功能丰富的 CRM，具有项目管理和关系链接功能。
- Creation CRM 与 Freshsales CRM: Creatio CRM 为复杂的销售操作提供强大的工作流自动化和深度定制功能。同时，Freshsales CRM 则优先为销售团队提供直观的界面和可视化的销售渠道管理。
- 创建 CRM 与 Salesforce: Creatio CRM 提供了一个灵活的、流程驱动的平台，具有强大的无代码定制功能；Salesforce 是一个行业领先、高度可扩展且全面的企业 CRM，拥有庞大的应用生态系统。
常见问题
What is the main difference between the CRMs?
Zendesk focuses on customer experience and support. Creatio is built for complex sales and marketing CRM. Zendesk aims to streamline support, while Creatio focuses on sales automation.
How does Zendesk integrate with other tools?
Zendesk offers many integrations with tools like Salesforce, Slack, and Shopify. It also has a strong app marketplace, which makes it easy to connect it to your existing systems.
Is Zendesk Sell a part of the standard package?
No, Zendesk Sell is a separate sales CRM product. It integrates with Zendesk’s support tools, which you can use together to provide a full customer view.
What’s the price difference between Creatio and Zendesk?
Generally, Creatio is more expensive. It’s built for large businesses with complex needs. Zendesk has more affordable plans for smaller teams.
Which is better for customer experience?
Zendesk is better for customer experience. It offers strong customer support tools and focuses on making customers happy. Creatio is better for sales and marketing processes.
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