Picking the right customer software is a headache.
You need something that helps your business, but there are so many options.
Zendesk vs Creatio 客户关系管理 keep popping up.
You’re wondering, “Which one is actually best for my 商业 2025年？
Imagine choosing the wrong one. You waste money, and your team gets frustrated.
You’re stuck with a system that doesn’t fit, and you’re losing out to competitors.
Don’t panic! We’re going to break down Zendesk vs Creatio 客户关系管理, plain and simple.
概述
To give you a clear picture, we’ve put both platforms to the test.
Our team dove deep, using real-world scenarios, and analyzed features, pricing, and user feedback.
This hands-on approach ensures our comparison is practical and relevant.
Join over 100,000 businesses and see why Zendesk improves customer satisfaction scores by an average of 25%. Start your journey today!
定价： It has a trial plan. The premium plan starts at $19/month.
主要特点：
- Ticketing System.
- Live Chat.
- Knowledge Base.
Experience a 30% increase in lead conversion, join the 5,000+ businesses that have transformed their sales process, and use it today!
定价： It has a trial plan. The premium plan starts at $25/month.
主要特点：
- 工作流自动化。
- Sales Forecasting.
- Marketing Campaigns.
What is Zendesk?
Okay, so Zendesk? It’s all about customer support.
Think tickets, chat and help centers. It keeps your customers happy.
It helps your team stay organized.
此外，探索我们最喜欢的 Zendesk alternatives…
Join over 100,000 businesses and see why Zendesk improves customer satisfaction scores by an average of 25%. Start your journey today!
主要优点
- Resolve tickets 40% faster with automated workflows.
- Boost customer satisfaction scores by 25% on average.
- Reduce support costs by 15% through self-service options.
定价
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/月
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: 定制定价
优点
缺点
什么是 Creatio CRM？
Creatio? It’s for sales and marketing. It automates tasks.
It helps you close deals. It makes your campaigns smarter.
此外，探索我们最喜欢的 创建 CRM 替代方案…
Experience a 30% increase in lead conversion, join the 5,000+ businesses that have transformed their sales process, and use it today!
主要优点
- Increase lead conversion rates by 30% with automation.
- Shorten sales cycles by 20% using workflow tools.
- Improve marketing ROI by 25% with targeted campaigns.
定价
Creatio offers a free trial. They have a few different pricing tiers based on the features you need:
- 生长： $25/user/month. Basic 客户关系管理 features for small teams.
- 企业： $55/user/month. Adds marketing automation and advanced customization.
- 无限： $85/user/month. Includes everything plus AI-powered features and premium support.
优点
缺点
功能比较
Let’s look at what each tool can do. We’ll compare key features.
This will help you see which one is the better fit for your needs.
1. Automation and Workflow
Creatio uses automation. It automates sales tasks.
Zendesk uses workflow. It automates support tasks. Both save you time.
2. Customer Support & Relationship Management
Zendesk is strong in customer support.
It helps with tickets and chats.
Creatio focuses on customer relationship management.
It helps with sales and marketing.
3. Analytics & Dashboard
Zendesk has analytics. It shows data on support tickets.
Creatio has a dashboard. It shows sales and marketing data.
4. Knowledge Base
Zendesk has a knowledge base. Customers can find answers themselves.
This helps reduce support tickets.
5. Relationship Management Tools
Creatio has strong relationship management tools.
It helps build customer relationships.
Zendesk has basic tools.
6. No-Code Customization
Creatio offers no-code tools. You can change things without coding.
This makes it easy to customize. Zendesk provides the same.
7. Customer Relationship Focus
Creatio is built for customer relationship building. It helps manage leads.
Zendesk focuses on assisting customers with problems.
选择 CRM 软件时要注意什么？
- Business Needs: What problems do you need to solve? What features are must-haves for your team?
- 易于使用： How easy is it to learn and use? Does it fit your team’s technical skills?
- 可扩展性： Can it grow with your business? Will it handle more data and users?
- 一体化： Does it work with your other tools? How easily can you connect it to your existing systems?
- 客户支持： How good is the vendor’s customer support? Do they have good tutorials and help?
最终裁决
For most businesses, Zendesk is the clear winner.
Its strong help desk and case management features are top-notch.
It excels at customer engagement and lets you easily automate workflows.
While Creatio is great for sales force automation and lead management.
Zendesk’s ease of use and solid user reviews make it a safer bet. Its customizable options fit many needs.
If you need reliable customer engagement and want to automate workflows, Zendesk is the tool we recommend.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
Creatio CRM 的更多内容
以下是 Creatio CRM 与这些软件解决方案的简要比较：
- CRM Creation 与 Gohighlevel 对比: Creatio CRM 是一个功能强大、高度可定制的平台，具有强大的营销自动化功能。在相同的工作流程中， 晋升 是一款一体化销售和营销解决方案，具有网站构建器和渠道等内置功能。
- Creatio CRM 与 Pipedrive 对比: Creatio CRM 为不同的业务工作流程提供全面的流程自动化和无代码定制，而 Pipedrive 专注于可视化销售渠道管理，简化交易跟踪。
- Creatio CRM 与 Keap: Creatio CRM 为复杂流程提供广泛的销售自动化和人工智能洞察，而 Keap 则专注于简化小型企业的联系人管理、电子邮件营销和预约。
- Creatio CRM 与 ActiveCampaign: Creatio CRM 提供了一个统一的平台，通过深度定制实现销售、服务和营销流程的自动化；ActiveCampaign 在智能营销自动化、细分和电子邮件营销活动方面表现出色。
- CRM Creation 与 Hubspot 对比: Creatio CRM 强调高度可定制的工作流程和强大的过程自动化，而 HubSpot 则为营销、销售和客户服务提供了更广泛、更集成的套件，以易于使用而闻名。
- Creatio CRM 与 Clickfunnels: Creatio CRM 是一款专注于管理客户关系和自动化业务流程的综合性 CRM；ClickFunnels 是一款用于构建销售渠道和优化转化率的专用工具。
- CRM 创作 vs. 民间: Creatio CRM 提供强大的营销自动化和详细的分析功能，可满足复杂的需求。Folk 是一款用户友好的协作式联系人管理系统，最适合小型团队。
- Creatio CRM 与 Instant: Creatio CRM 提供广泛的 CRM 功能，包括强大的工作流自动化和营销活动，而 Instantly 则专注于自动冷电子邮件推广和潜在客户培育。
- CRM Creation 与 Clickup 对比: Creatio CRM 是一个专用的、流程驱动的 CRM 平台，具有强大的自动化功能；ClickUp 是一个多功能的工作管理工具，包含 CRM 功能以及项目和任务管理功能。
- Creatio CRM 与 Monday CRM 对比: Creatio CRM 提供先进的销售和营销自动化以及广泛的定制功能，而 Monday CRM 强调可视化工作流程和团队协作，通常用于项目管理。
- CRM 创建与…… 胶囊 客户关系管理： Creatio CRM 提供强大、可扩展的平台，具有全面的自动化和无代码功能。Capsule CRM 是一款更简单的联系人管理系统，专注于跟踪销售机会。
- Creatio CRM 与 Insightly: Creatio CRM 提供了一个全面的、无代码的平台，用于自动化销售、服务和营销流程；Insightly 提供了一个功能丰富的 CRM，具有项目管理和关系链接功能。
- Creation CRM 与 Freshsales CRM: Creatio CRM 为复杂的销售操作提供强大的工作流自动化和深度定制功能。同时，Freshsales CRM 则优先为销售团队提供直观的界面和可视化的销售渠道管理。
- 创建 CRM 与 Salesforce: Creatio CRM 提供了一个灵活的、流程驱动的平台，具有强大的无代码定制功能；Salesforce 是一个行业领先、高度可扩展且全面的企业 CRM，拥有庞大的应用生态系统。
常见问题
What is the main difference between the CRMs?
Zendesk focuses on customer experience and support. Creatio is built for complex sales and marketing CRM. Zendesk aims to streamline support, while Creatio focuses on sales automation.
How does Zendesk integrate with other tools?
Zendesk offers many integrations with tools like Salesforce, Slack, and Shopify. It also has a strong app marketplace, which makes it easy to connect it to your existing systems.
Is Zendesk Sell a part of the standard package?
No, Zendesk Sell is a separate sales CRM product. It integrates with Zendesk’s support tools, which you can use together to provide a full customer view.
What’s the price difference between Creatio and Zendesk?
Generally, Creatio is more expensive. It’s built for large businesses with complex needs. Zendesk has more affordable plans for smaller teams.
Which is better for customer experience?
Zendesk is better for customer experience. It offers strong customer support tools and focuses on making customers happy. Creatio is better for sales and marketing processes.
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