选择正确的 客户关系管理 is tough, right?
You’re stuck between Zendesk and Bitrix24, and honestly, they both seem good.
But which one actually helps your 商业 grow? Zendesk vs Bitrix24?
You may be wasting time comparing features and still unsure which is best.
Imagine choosing the wrong one. You’ll lose customers and money.
你需要一个 客户关系管理 that works, not just looks good on paper. What if you 制作 the wrong choice?
We’ll break down Zendesk vs Bitrix24, and We’ll show you the key differences so you can pick the winner for your business in 2025.
概述
We’ve tested Zendesk and Bitrix24 in real life. Our team explored each platform’s features, customer support, and ease of use.
Simulating typical business scenarios, this hands-on experience led to this detailed comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
Looking for an affordable solution? Bitrix24 offers a robust platform with a wide range of features.
定价： It has a free trial. The premium plan starts at $49/month.
主要特点：
- 客户关系管理
- 项目管理
- 通讯工具
What is Zendesk?
Zendesk? It’s all about customer support. Think tickets, live chats, and help centers.
Basically, it helps you keep customers happy.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
What is Bitrix24
Bitrix24? It’s a whole business suite.
CRM, project management, website building – it’s all there.
此外，探索我们最喜欢的 Bitrix24 替代品…
我们的观点
准备好掌控您的项目并提高团队的工作效率了吗？Bitrix24 为您提供卓越的项目管理所需的工具，在全球拥有超过 1000 万用户。
主要优点
- 功能丰富的 CRM： 管理您的联系人、交易和销售渠道。
- 综合项目管理： 规划、跟踪并轻松协作项目。
- 内置通讯工具： 平台内的聊天、视频会议和文件共享。
- 网站建设者：无需任何编码即可创建登录页面和网站。
- 移动应用程序： 随时随地访问您的工作。
定价
- 基本的：每个组织每月 49 美元，5 个用户。
- 标准：每个组织每月 99 美元，50 个用户。
- 专业的：每个组织每月 199 美元，100 个用户。
- 企业：每个组织每月 399 美元，250 个用户。
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Ready to compare features? We will look closely at what Zendesk and Bitrix24 offer.
This helps you decide which tool is better for your company. Let’s break down the key parts of each platform.
1. Core Functionality and Focus
- Zendesk： It is specialized customer service software. It’s built to manage customer conversations and support requests. It excels at its ticketing system.
- Bitrix24: It is an all-in-one platform. It includes a 客户关系管理 tool, project management tools, and collaboration tools besides service features.
2. Ticketing and Support Channels
- Zendesk： Zendesk Support has a strong ticketing system for handling support tickets from multiple channels. This includes live chat, email, and social messaging. The agent workspace is designed for high-volume service.
- Bitrix24： It also has ticketing systems within its contact center, but Zendesk’s are more advanced for pure customer support.
3. CRM and Sales Management
- Zendesk： Zendesk Sell is a separate product for sales. The Zendesk Suite integrates these. It helps your sales team with the sales process.
- Bitrix24： It provides a core CRM with full sales management features. It lets your sales team manage the sales pipeline and run marketing campaigns. Its bitrix24 crm is a single, unified platform.
4. Project and Task Management
- Zendesk： It does not have dedicated project management tools. Its focus is on customer interactions.
- Bitrix24： It shines for managing projects and task management. It offers Gantt charts, kanban boards, and tools for internal communications.
5. Automation and Workflow
- Zendesk： It uses triggers to automate routing and responses for support tickets. You can create custom workflows.
- Bitrix24： It offers automated workflows across its entire company structure, from lead management to projects. It is great for custom workflows.
6. Reporting and Analytics
- Zendesk： Reporting and analytics Zendesk provides deep insights into your support team’s performance and customer experience.
- Bitrix24： Its analytics help generate reports across all different aspects of your business, including sales and task tracking.
7. Customization and Marketplace
- Zendesk: Zendesk offers a Zendesk marketplace with many apps and custom apps to extend features.
- Bitrix24： It also offers customization options and customization, often more deeply for 小型企业, in its core crm.
8. Knowledge Base and Self-Service
- Zendesk： Zendesk Support offers a great help center for center articles and knowledge base creation. This helps many customers with self-service.
- Bitrix24： It also provides a knowledge base for both customer and employee experience. You can easily create articles.
9. Security and Multilingual Support
- Zendesk： Die 9 besten Lernmanagement-Softwares (LMS) für 2025 15 Zendesk provides strong protection for sensitive information and customer data. It offers multilingual support.
- Bitrix24: It also focuses on security and multiple languages. Zendesk is often preferred by larger companies for its high security features.
选择 CRM 软件时要注意什么？
- 核心功能： Does it offer key features like contact management and a good sales funnel?
- Does it have a simple crm for smaller businesses?
- Does it offer advanced features for medium-sized businesses?
- Customer Interaction Tools: Does it include a strong communications platform with all the necessary communications tools?
- Can you respond easily to inbound inquiries?
- Does it support group chats for your support team?
- 自动化 and Efficiency: Look for powerful automation features and workflow automation.
- Can it reduce costly 停机时间?
- Does the plan include features to automate repetitive tasks?
- Ease of Use and Access: 是 desk software user-friendly 和 incredibly easy 使用？
- Can remote teams access it via mobile apps?
- Does it work well in your browser?
- Scalability and Users: Can it handle unlimited users or is it per user basis?
- Is it easy to onboard new users?
- 是否 total cost match your budget?
- Sales and Marketing: Can you createweb forms and landing pages for lead generation?
- Does it manage your product catalog and support online stores?
- Can it handle complex customer relationships?
- 支持和资源： Does it offer good support resources 和 community forums?
- 是 support team responsive during your business hours?
- How is the ability 至 創造 and manage ticket systems?
- Integration and 数据: Can you upload files and integrate with other tools 喜欢 Google Analytics?
- Does it have an activity stream to track changes?
- Is it a single platform for all your data?
- Advanced Considerations (for the professional plan): Look at competitors like Zoho CRM and Salesforce.
- Does it offer a comprehensive suite 喜欢 zendesk’s customer support software?
- Are there exciting 新功能 coming soon?
最终裁决
After testing both, we pick Zendesk. Why? It wins on ease of use and customer service.
If your main goal is customer satisfaction, Zendesk is strong.
It’s customizable and has a good API to automate tasks.
Bitrix24 has more functionality and document management, but it can be complex.
Based on real user feedback and our methodology, Zendesk gets a higher rating.
We chose it because it’s simple and effective for interaction with customers.
Choose based on your needs, but Zendesk is our top pick.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
Bitrix24 的更多内容
以下是 Bitrix24 与这些软件解决方案的简要比较：
- Bitrix24 与 Pipedrive 对比: Bitrix24 提供包括 CRM 和项目管理在内的综合套件，而 Pipedrive 则专注于直观的可视化销售渠道管理。
- Bitrix24 与 GoHighLevel 对比Bitrix24 就像一个大型办公套件。它不仅有 CRM，还有团队沟通和管理项目的工具。如果你需要在一个地方实现多种功能，它就很适合你。GoHighLevel 更侧重于销售和市场营销。
- Bitrix24 与 Keap: Bitrix24 提供广泛的协作和 CRM 功能，而 Keap 则擅长营销自动化和详细的销售流程管理。
- Bitrix24 与 ActiveCampaign 对比: Bitrix24 是一款功能广泛的商业套件，而 ActiveCampaign 则专注于高级营销自动化、电子邮件营销活动和潜在客户培育。
- Bitrix24 与 Hubspot: Bitrix24 为业务运营提供了丰富的功能，但通常学习难度较大；HubSpot 则提供用户友好、集成的营销、销售和服务平台。
- Bitrix24 与 Clickfunnels 对比: Bitrix24 是一个带有 CRM 的综合业务管理系统；ClickFunnels 主要是一个用于构建销售渠道和登陆页面的工具。
- Bitrix24 与 Folk 对比: Bitrix24 是一个涵盖各种业务功能的全方位平台；Folk 是一个更专注、更具协作性的联系人管理系统。
- Bitrix24 与 即刻: Bitrix24 提供广泛的商业工具，包括 CRM；Instantly 专注于自动冷电子邮件推广和销售节奏。
- Bitrix24 与 点击: Bitrix24 是一个 CRM、项目管理和协作的集成平台；ClickUp 是一个具有可定制视图的多功能工作管理工具。
- Bitrix24 与周一对比: Bitrix24 通过 CRM 提供广泛的业务解决方案；Monday CRM 为项目和客户管理提供高度可视化和可定制的工作流程。
- Bitrix24 与 Capsule: Bitrix24 是一个功能丰富的平台，具有 CRM、任务管理和协作功能；Capsule CRM 是一个更简单、更精简的联系人和销售渠道管理器。
- Bitrix24 与 Insightly: Bitrix24 是一款综合性商业套件，具有强大的协作和项目工具；Insightly 是一款具有集成项目管理功能的 CRM，通常受到小型企业的青睐。
- Bitrix24 与 Freshsales 对比: Bitrix24 除了 CRM 之外还提供广泛的业务功能；Freshsales CRM 是一个以销售为中心的平台，具有 AI 驱动的洞察力，可用于潜在客户和交易管理。
- Bitrix24 与 Salesforce: Bitrix24 为各种规模的企业提供一体化解决方案，包括 CRM；Salesforce 是一款领先、高度可定制、可扩展的企业级 CRM，具有广泛的功能。
常见问题
What is the main difference between Zendesk and Bitrix24?
Zendesk focuses on customer service with ticketing and chat. Bitrix24 is a full business suite with CRM, project management, and website tools. It’s a wider comparison.
Which platform has a better price?
Bitrix24 offers a free plan and a lower starting price for paid plans. Zendesk plans start higher. The best price depends on your business needs.
Can I automate tasks in both Zendesk and Bitrix24?
Yes, both enable automation. Zendesk automates customer support tasks. Bitrix24 automates various business workflows.
Is there a manual data entry required?
Both have manual data entry options. However, they also offer integrations and automation to reduce manual work.
How does the user interface compare?
Zendesk’s is simpler and easier to learn. Bitrix24 is more complex due to its many features. The best comparison is to try both.
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