快速入门
This guide covers every Kaseya feature:
- 入门 — 创建账户和基本设置
- How to Use Automated & Integrated — Connect your entire IT environment into one automated workflow so teams can manage clients from a single view
- How to Use Endpoint Management — View, access, and control every device in your organization from a single dashboard
- 如何使用补丁管理 — Automate routine patching to improve IT system security and ensure every machine stays current
- How to Use Endpoint Detection & Response (EDR) — Detect, investigate, and respond to threats across every endpoint in real time
- How to Use Ransomware Detection — Identify and stop ransomware attacks before they encrypt your data
- 如何使用人工智能 — Utilize AI to automate ticket routing, predict issues, and speed up resolution for your support process
- How to Use Cooper Copilot — Get instant AI-powered answers and workflow automation through a conversational copilot designed for IT teams
- How to Use Kaseya 365 Editions — Choose an edition that bundles the exact services your company needs at one predictable cost
- How to Use IT Risk Management — Assess, track, and reduce risk across your entire IT infrastructure with compliance reporting tools
所需时间： 每部影片 5 分钟
本指南还包含以下内容： 专业提示 | 常见错误 | 故障排除 | 定价 | 替代方案
为什么信任本指南
I’ve used Kaseya for over a year and tested every feature covered here. This tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
Kaseya is one of the most powerful 信息技术管理 目前可用的工具。
但大多数用户仅仅触及了它功能的冰山一角。
本指南将向您展示如何使用所有主要功能。
一步一步教你，附带截图和专业技巧。
Kaseya Tutorial
This complete Kaseya tutorial walks you through every feature step by step, from initial setup to advanced tricks that will make you a power user.
卡塞亚
Manage, monitor, and secure every endpoint from one platform. Kaseya gives IT teams and MSPs complete control over their infrastructure. Start with a free consultation today.
Getting Started with Kaseya
使用任何功能之前，请先完成此一次性设置。
大约需要3分钟。
请先观看这段简短的概述：
现在让我们一步一步来。
第一步：创建您的帐户
Go to Kaseya’s website at kaseya.com 然后点击“开始使用”。
Enter your email, create a password, and set your username.
You will receive a welcome email with your KaseyaOne login link.
✓ 检查点： 检查你的 收件箱 for the confirmation email.
Step 2: Log Into KaseyaOne
Kaseya University is accessible via KaseyaOne login, so your same credentials work for training.
登录后即可看到主控制面板。
这就是仪表盘的样子：
✓ 检查点： You should see the main dashboard with your subscription modules.
步骤 3：完成初始设置
Initial setup requires activating subscription modules in KaseyaOne.
Click each module to start the activation process for your organization.
VSA 10 allows remote management of 设备 after setup is complete.
✅ 完成： 您已准备好使用以下任何功能。
How to Use Kaseya Automated & Integrated
Automated & Integrated lets you connect your entire IT environment into one automated workflow so teams can manage clients from a single view.
以下是使用步骤。
Step 1: Log Into KaseyaOne
Navigate to your KaseyaOne portal and enter your username and password.
Your organization dashboard loads with all subscription modules.
Step 2: Activate Your Modules
Click the icon for each solution you want to activate in your account.
这就是它的样子：
✓ 检查点： You can see the automated & integrated interface is active.
Step 3: Connect Devices
Push the agent to each machine you want to manage and monitor.
✅ 结果： Your IT environment is connected and every device reports to one center.
💡 专业提示： Set up deployment rings to push updates in stages and prevent disruption across your 商业 lines.
How to Use Kaseya Endpoint Management
端点管理 lets you view, access, and control every device in your organization from a single dashboard.
以下是使用步骤。
Step 1: Open the Device List
Navigate to the Endpoint Management section in VSA 10.
You see every machine added to your environment.
Step 2: Select a Device
Click any device to pull its current status, history, and installed application 数据.
这就是它的样子：
✓ 检查点： You can see the endpoint management interface is active.
Step 3: Run a Remote Session
Click Connect to start a remote session on that device.
✅ 结果： You can manage any endpoint without leaving your desk.
💡 专业提示： Documenting IT infrastructure reduces ticket errors during remote sessions — add notes to each device profile.
How to Use Kaseya Patch Management
补丁管理 lets you automate routine patching to improve IT system security and ensure every machine stays current.
以下是使用步骤。
Step 1: Create a Patch Policy
Go to Patch Management and set your patching procedures for each device group.
A new policy appears in your list.
Step 2: Set Deployment Rings
Use deployment rings to push patches in stages so you can review results before a full rollout.
这就是它的样子：
✓ 检查点： You can see the patch management interface is active.
Step 3: Activate the Schedule
Enter a schedule and activate the policy to run automatically.
✅ 结果： Patches deploy on schedule without manual steps.
💡 专业提示： Risk-based patching prioritizes critical vulnerabilities on internet-facing systems for timely updates — activate this in your policy settings.
How to Use Kaseya Endpoint Detection & Response (EDR)
Endpoint Detection & Response (EDR) lets you detect, investigate, and respond to threats across every endpoint in real time.
以下是使用步骤。
Step 1: Enable EDR
Open the security center and activate Endpoint Detection and Response for your device groups.
The EDR module starts monitoring.
Step 2: Review Threat Alerts
Navigate to the alert feed to find flagged events and search for patterns.
这就是它的样子：
✓ 检查点： You can see the endpoint detection & response (edr) interface is active.
Step 3: Take Action
Select a threat and choose to isolate, remediate, or refer the case to your support team.
✅ 结果： Threats are detected and contained before they spread.
💡 专业提示： Set alert severity lines so your teams only get notified for matters that require immediate action.
How to Use Kaseya Ransomware Detection
Ransomware Detection lets you identify and stop ransomware attacks before they encrypt your data.
以下是使用步骤。
Step 1: Turn On Ransomware Detection
Go to the security settings and activate ransomware monitoring for each device.
The feature begins scanning in the background.
Step 2: Configure Response Rules
Set automated methods to isolate any machine that shows encryption activity.
这就是它的样子：
✓ 检查点： You can see the ransomware detection interface is active.
Step 3: Watch the Dashboard
Monitor the detection log to track blocked threats and share reports with your organization.
✅ 结果： Ransomware threats are blocked and your data stays safe.
💡 专业提示： Complete security measures protect against ransomware — pair detection with regular backups to increase your safety net.
How to Use Kaseya Artificial Intelligence
人工智能 lets you utilize AI to automate ticket routing, predict issues, and speed up resolution for your support process.
以下是使用步骤。
Step 1: Open AI Settings
Navigate to the AI section in your Kaseya account and activate the AI module.
The AI engine loads and is ready.
Step 2: Train on Your Data
Let the system learn from your ticket history and device data.
这就是它的样子：
✓ 检查点： You can see the artificial intelligence interface is active.
Step 3: Review AI Suggestions
Watch the AI provide recommended fixes that your teams can approve with one click.
✅ 结果： AI handles repetitive tasks so your team focuses on complex issues.
💡 专业提示： Watch the AI accuracy dashboard to understand which topic areas need more training data.
How to Use Kaseya Cooper Copilot
Cooper Copilot lets you get instant AI-powered answers and workflow 自动化 through a conversational copilot designed for IT teams.
以下是使用步骤。
Step 1: Launch Cooper Copilot
Click the Cooper Copilot icon in your Kaseya dashboard.
The chat interface appears.
第二步：提出问题
Enter a plain-language query about any device, user, or process in your environment.
这就是它的样子：
✓ 检查点： You can see the cooper copilot interface is active.
Step 3: Apply the Suggestion
Review the copilot’s answer and apply it directly to your workflow.
✅ 结果： Cooper gives you instant answers without searching through menus.
💡 专业提示： Refer to Cooper for quick status checks — it can pull device health, patch status, and ticket summaries in seconds.
How to Use Kaseya 365 Editions
Kaseya 365 版本 lets you choose an edition that bundles the exact services your company needs at one predictable cost.
以下是使用步骤。
Step 1: Compare Editions
Open the Kaseya 365 page and view the available editions.
You see each edition with its included services.
Step 2: Select Your Edition
Pick the edition that matches your organization size and set of required services.
这就是它的样子：
✓ 检查点： You can see the kaseya 365 editions interface is active.
Step 3: Complete Activation
Follow the steps to activate your subscription and link it to your KaseyaOne account.
✅ 结果： Your Kaseya 365 bundle is active with every included solution ready.
💡 专业提示： Kaseya 365 customers must complete setup in both KaseyaOne and VSA 10 — ensure you finish both to avoid gaps.
How to Use Kaseya IT Risk Management
IT Risk Management lets you assess, track, and reduce risk across your entire IT infrastructure with compliance reporting tools.
以下是使用步骤。
Step 1: Open Risk Management
Navigate to the IT Risk Management module in your dashboard.
The risk overview loads with your current score.
Step 2: Run a Risk Assessment
Click the assessment button to scan your environment and provide a full risk report.
这就是它的样子：
✓ 检查点： You can see the it risk management interface is active.
Step 3: Create a Remediation Plan
Select flagged items and create a plan with steps and deadlines for your team.
✅ 结果： You have a clear risk score and a plan to improve it.
💡 专业提示： Automating compliance reporting saves time compared to manual processes — set up scheduled reports to meet regulatory requirements and stay audit-ready.
Kaseya Pro Tips and Shortcuts
After testing Kaseya for over a year, here are my best tips.
键盘快捷键
| 行动 | 捷径 |
|---|---|
| Search devices | Ctrl + K |
| Open ticket queue | Ctrl + T |
| 导航至仪表板 | Ctrl + D |
| Start remote session | Ctrl + R |
大多数人错过的隐藏功能
- Kaseya University: Free and paid course options with live and recorded product webinars and training videos — new users are automatically enrolled in a welcome course to get acquainted fast. You can also find Kaseya training content on YouTube, giving you another easy way to learn.
- Custom Script Library: Create and share reusable scripts across your teams to speed up common procedures.
- 社区论坛： Join the Kaseya community to learn best practices, find answers, and connect with other IT professionals.
Kaseya Common Mistakes to Avoid
Mistake #1: Skipping Module Activation
❌ 错误： Logging in and trying to manage devices before activating your modules.
✅ 右图： Activate each subscription module in KaseyaOne first, then start adding devices to your environment.
Mistake #2: Pushing Patches Without Testing
❌ 错误： Deploying patches to every machine at once without a test group.
✅ 右图： Use deployment rings to push patches to a small group first and review results before a full rollout.
Mistake #3: Ignoring Training Resources
❌ 错误： Trying to learn every feature by trial and error alone.
✅ 右图： Enroll in Kaseya University courses — enrollment can be done via direct sign-up or enrollment keys for easy access.
Kaseya Troubleshooting
Problem: Agent Not Reporting
原因： The agent on the device lost its connection to your Kaseya server.
使固定： Check the device’s network link, restart the Kaseya agent service, and ensure the machine can reach your server URL.
Problem: Patches Failing to Install
原因： The device may be offline or have insufficient disk space.
使固定： Verify the device is online, free up storage, and re-run the patch policy from the management console.
Problem: Cannot Access KaseyaOne Portal
原因： Incorrect credentials or an expired session token.
使固定： Reset your password via the log-in page and clear your browser cache before trying again.
📌 笔记： If none of these fix your issue, contact Kaseya support or refer to the community forum for added help.
Kaseya是什么？
卡塞亚 is an IT management platform that lets organizations remotely monitor, secure, and manage every endpoint in their infrastructure.
Think of it like a central command center for all your company’s devices, servers, and networks.
Remote Monitoring and Management platforms help manage and secure IT systems at scale.
观看这段快速概览：
它包含以下主要特点：
- 自动化和集成： Unify every IT tool into one automated workflow.
- 终端管理： View, access, and control all devices from one dashboard.
- 补丁管理： Automate patching to keep every machine current and safe.
- 端点检测与响应 (EDR)： Detect and respond to threats across all endpoints in real time.
- 勒索软件检测： Stop ransomware before it encrypts your business data.
- 人工智能： Use AI to automate ticket routing and speed up resolution.
- Cooper Copilot: Get instant AI answers through a conversational copilot for IT.
- Kaseya 365 版本： Bundle the exact services your company needs at one cost.
- IT风险管理： Assess, track, and reduce risk with compliance tools.
如需完整评测，请参阅我们的 Kaseya review.
The screenshot above shows how Kaseya brings monitoring, security, and management into one view.
Kaseya定价
Here’s what Kaseya costs in 2026:
Kaseya uses custom pricing based on your organization size and selected modules.
Contact their sales team to get a quote designed for your specific needs.
| 计划 | 价格 | 最适合 |
|---|---|---|
| Kaseya 365 Express | 定制定价 | Small IT teams and startups |
| Kaseya 365 Pro | 定制定价 | Growing MSPs and mid-size business |
| Kaseya 365 Enterprise | 定制定价 | 具有复杂需求的大型组织 |
免费试用： No public free trial — request a demo from the sales team.
退款保证： Contact your account manager for contract terms.
💰 性价比最高： Kaseya 365 Pro — it gives you the widest set of tools without enterprise-level complexity.
Kaseya 与其他方案的比较
How does Kaseya compare? Here’s the competitive landscape:
| 工具 | 最适合 | 价格 | 等级 |
|---|---|---|---|
| 卡塞亚 | 一体化IT管理 | 风俗 | ⭐ 4.6 |
| 阿特拉 | MSP all-in-one | 每月 149 美元 | ⭐ 4.6 |
| N-可 | MSP security | 风俗 | ⭐ 4.3 |
| NinjaOne | 轻松安装 | 风俗 | ⭐ 4.8 |
| ConnectWise | PSA + RMM | 风俗 | ⭐ 4.1 |
| SyncroMSP | Budget MSPs | 每月 139 美元 | ⭐ 4.5 |
| 管理引擎 | IT breadth | 每月10美元 | ⭐ 4.4 |
| 脉搏道 | Mobile management | 每月 42 美元 | ⭐ 4.5 |
快速精选：
- 综合最佳： Kaseya — widest feature set with deep 自动化
- 最佳预算： SyncroMSP — flat-rate pricing for small teams
- 最适合初学者： NinjaOne — fastest setup and easiest interface
- Best for Apple fleets: Jamf Pro — purpose-built for macOS and iOS devices
🎯 Kaseya Alternatives
正在寻找 Kaseya 的替代方案？以下是一些最佳选择：
- 🚀 阿特拉： All-in-one RMM and PSA with built-in 远程访问, billing, and AI-powered ticketing for MSPs.
- 💰 N-able： Scalable remote monitoring and management with strong automation and backup services for IT providers.
- 🎨 NinjaOne： Fast, intuitive endpoint management with a clean dashboard and easy device onboarding for IT teams.
- ⚡ ConnectWise： Full PSA and RMM suite with project tracking, help desk, and procurement tools for managed services.
- 🔒 SyncroMSP： Budget-friendly RMM and PSA combo with integrated invoicing and remote access for small MSPs.
- 🧠 管理引擎： Broad IT management platform covering network monitoring, help desk, and Active Directory tools.
- 👶 脉搏道： Lightweight remote monitoring with a mobile-first design so technicians can manage devices on the go.
- 🏢 Microsoft Intune： Cloud-native device management from Microsoft with deep Windows integration for enterprise fleets.
- 🔧 Freshservice： IT service management platform with strong ITIL workflows, asset tracking, and self-service portals.
- 🌟 Lansweeper： Agentless IT asset discovery and inventory scanning across your entire network without installing software.
- ⭐ Jamf Pro： Apple device management built for macOS, iOS, and iPadOS fleets in education and enterprise.
完整列表请参见我们的 Kaseya的替代方案 指导。
⚔️ Kaseya 对比
以下是Kaseya与各竞争对手的对比：
- 卡塞亚对战阿特拉: Atera bundles RMM and PSA into one flat fee. Kaseya offers deeper automation and a wider product suite.
- Kaseya 对阵 N-able： N-able targets MSPs with layered security. Kaseya provides a broader all-in-one platform for IT management.
- Kaseya 对战 NinjaOne： NinjaOne wins on ease of setup. Kaseya wins on breadth of features and advanced automation practices.
- Kaseya 对比 ConnectWise： ConnectWise excels at PSA workflows. Kaseya offers tighter integration across RMM, security, and backup.
- Kaseya 对阵 SyncroMSP： SyncroMSP is cheaper for small teams. Kaseya scales better for large organizations with complex needs.
- Kaseya 与 ManageEngine： ManageEngine covers many IT disciplines. Kaseya focuses on MSP workflows with deeper automation built in.
- Kaseya 对阵 Pulseway： Pulseway is great for mobile management. Kaseya gives you more enterprise-grade security and compliance tools.
- Kaseya 对比 Microsoft Intune： Intune is best for Microsoft-heavy environments. Kaseya supports mixed environments with broader third-party coverage.
- Kaseya 对比 Freshservice： Freshservice excels at ITSM and ticketing. Kaseya is stronger for remote monitoring and endpoint control.
- 卡塞亚对战兰斯威珀： Lansweeper focuses on asset discovery. Kaseya adds full remote management, patching, and security on top.
- Kaseya 对阵 Jamf Pro： Jamf Pro is the leader for Apple devices. Kaseya covers Windows, 苹果, and Linux under one platform.
Start Using Kaseya Now
You learned how to use every major Kaseya feature:
- ✅ Automated & Integrated
- ✅ Endpoint Management
- ✅ 补丁管理
- ✅ Endpoint Detection & Response (EDR)
- ✅ Ransomware Detection
- ✅ 人工智能
- ✅ Cooper Copilot
- ✅ Kaseya 365 Editions
- ✅ IT Risk Management
下一步： 选择一项功能，立即试用。
Most people start with Automated & Integrated.
只需不到5分钟。
常见问题解答
What exactly does Kaseya do?
Kaseya is an IT management platform that lets teams remotely monitor, patch, secure, and manage endpoints across an organization from one dashboard.
Who is Kaseya’s biggest competitor?
NinjaOne and ConnectWise are among the biggest competitors. Atera and N-able also compete closely in the RMM and MSP space.
Does Kaseya use AI?
Yes. Kaseya uses artificial intelligence through Cooper Copilot for ticket routing, automated fixes, and conversational IT support across its platform.
Is Kaseya a remote monitoring tool?
Yes. Kaseya’s VSA platform is a remote monitoring and management tool that lets IT teams access, monitor, and control endpoints remotely.
What are the best alternatives to Kaseya?
Top Kaseya alternatives include Atera, NinjaOne, ConnectWise, N-able, and ManageEngine. Each offers remote monitoring and IT management features.
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