GoTo Resolve 和 ISL Online：哪款是 2025 年最佳远程访问方案？

优胜者

4.5

• 移动设备管理
• 无人值守访问
• 补丁管理
• 服务台软件
• 资产管理
• 免费试用
• 付费套餐，每月 23 美元起。

立即尝试

亚军

3.5

• 安全
• 自托管
• 托管私有云
• OEM和集成
• 行政
• 免费试用
• 付费套餐，每月 34.90 美元起。

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难以选出合适的 远程访问 适合您企业的工具？

你并不孤单。

Many teams face this challenge, trying to find software that’s both powerful and easy to use.

The wrong choice can lead to wasted time, 安全 risks, and frustrated employees.

We’re here to help you cut through the confusion between GoTo Resolve vs ISL Online to make an informed decision.

概述

To give you the clearest picture, we’ve tested both GoTo Resolve and ISL Online.

Our team has thoroughly tested their features, ease of use.

And overall performance in real-world scenarios, so you can see how they truly stack up.

4.55分制

想简化您的 IT 支持吗？立即试用 GoTo Resolve！免费试用，加入数千用户的行列！

定价： 它提供免费试用。付费计划起价为每月 23 美元。

主要特点：

• 资产管理
• 无人值守访问
• 补丁管理

立即尝试转到解决 阅读完整评论

3.55分制

准备好在 2025 年做出明智的远程桌面选择了吗？立即在线试用 ISL，加入数千用户的行列！

定价： 它提供免费试用。付费计划起价为每月 34.90 美元。

主要特点：

• 本地部署选项
• 无限管理 设备
• 高级自定义

免费在线试用 ISL 阅读完整评论

什么是ISL Online？

What is ISL Online? It’s a powerful remote access solution.

It lets you connect to computers and mobile 设备 from anywhere.

Think of it as your virtual bridge to any device. It’s known for being very secure and reliable.

此外，还可以探索我们最喜欢的 ISL在线替代方案…

我们的观点

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免费试用 ISL Online 阅读完整评论 ISL在线替代方案

主要优势

• 100% 本地部署选项： 您可以将其托管在自己的服务器上。这样您就拥有了完全的控制权。
• 设备/用户数量不限： 一个许可证即可覆盖无限数量的终端。这能帮您省钱。
• 强大的安全特性： 它采用端到端加密。您的数据将始终保持私密。
• 定制品牌： 您可以添加公司标志，这样看起来更专业。
• 在线聊天集成： 在帮助顾客的同时与他们交谈。
• 网络唤醒： 远程启动电脑。
• 会话录制： 录制课程内容，用于培训或复习。

定价

ISL Online的定价非常简单明了。他们提供不同的套餐：

• 标准： 每月 34.90 美元。
• 优质的： 每月 54.90 美元
• 企业： 每月 99.90 美元
• 按使用付费： 每分钟 0.25 美元

免费试用 ISL 在线服务

优点

• 一个许可证，无限连接。
• 强大的安全措施保障数据安全。
• 自托管选项是一大优势。
• 设置和使用都很方便。
• 对于大型团队来说性价比很高。

缺点

• 界面感觉有点老旧。
• 全球品牌知名度较低。
• 集成数量少于竞争对手。

免费试用 ISL 在线服务

GoToResolve是什么？

So, what exactly is GoTo Resolve? Think of it as a complete toolkit for IT support.

It’s designed to help businesses manage and fix computer issues remotely.

This means you can help your employees or customers no matter where they are.

此外，还可以探索我们最喜欢的 GoToResolve 的替代方案…

我们的观点

GoTo Resolve 是一款安全、一体化的 IT 管理解决方案，内置 AI 辅助功能和零信任安全机制。

免费试用 goto resolve 阅读完整评论 转到解决替代方案

主要优势

GoToResolve有一些很棒的功能。以下是它最出色的部分：

• 远程监控： 它会监控你的电脑，并在出现问题时发出警报。
• 票务系统： 您每月可获得 25 张帮助工单。这有助于跟踪问题。
• 端点管理: 管理最多 10 台设备。确保设备安全并及时更新。
• 自动化任务： 设置 3 个自动化操作。节省常见故障的修复时间。
• 移动设备支持： 也支持手机和平板电脑。通过手机连接。
• 强大的安全性： 您的会话安全无虞。数据将严格保密。

定价

GoTo Resolve 的定价清晰透明。以下是您将获得的服务：

• 远程访问每月 23 美元
• 远程支持加强版： 每月 44 美元
• 标准端点管理： 每月 57 美元
• 高级终端管理： 请联系我们获取报价

立即尝试转到解决

优点

• 设置简单。
• 简单易用，方便快速支持。
• 适合小型团队。
• 自动化任务可以节省时间。
• 移动端支持很有帮助。

缺点

• 免费计划功能有限。
• 高级功能需要额外付费。
• 全球服务器数量减少。

立即尝试转到解决

功能对比

Deciding between remote desktop software like GoTo Resolve (formerly LogMeIn Resolve/GoToAssist) and ISL Online requires a close look at their features.

This comparison details how both great tools help IT professionals provide remote assistance and manage remote devices.

1. Core Remote Access and Control

Both solutions offer fundamental remote control capabilities, screen sharing, and the ability for a support team to join a remote session.

• GoTo Resolve： Provides fast and reliable remote access and remote control, including the ability for agents to support a remote user with either zero-download remote view or full remote session control via the desktop app or web console.
• ISL在线： Offers full remote control over remote devices with its ISL Light desktop app. It is considered an extremely easy and user friendly remote desktop solution for both the IT professional and the client end.

2. Proactive Support and IT Management

GoTo Resolve offers advanced features that move beyond reactive support, integrating RMM capabilities, whereas ISL Online focuses on pure remote support functionalities.

• GoTo Resolve： GoTo Resolve offers proactive support through built-in Remote Monitoring and Management (RMM) tools like device monitoring, patch management, and remote execution, allowing IT professionals to triage problems and fix issues quicker before they 影响 end users.
• ISL在线： Primarily functions as a dedicated remote support session and remote desktop software. It offers features like ISL AlwaysOn for unattended access, but its focus is less on proactive device monitoring and more on providing immediate remote assistance.

3. Unattended Access and Administrative Mode

The ability to access unattended computers is key for maintenance and performing tasks that require administrator rights.

• GoTo Resolve： Supports unattended remote computers on Windows, Mac, and Android, and includes features like background file manager and remote terminal access to perform administrative tasks without interrupting the remote user.
• ISL在线： Offers robust unattended access via the ISL AlwaysOn agent, which requires an access password for security. It supports restarting a remote computer in administrative mode (admin rights) to perform privileged tasks.

4. Integrated Ticketing and Support Workflow

GoTo Resolve unifies the support process with modern helpdesk features, which is an extra feature compared to ISL Online’s pure connectivity focus.

• GoTo Resolve： Integrates modern incident management and conversational ticketing, notably with Microsoft Teams, making it easy for users to receive requests and for agents to create, manage, and start a remote support session directly from the chat app.
• ISL在线： Provides high-quality connection for support sessions, but the core product does not include an integrated ticketing or helpdesk system. It focuses on the remote desktop connection itself, providing tools like session links to join a request.

5. Mobile Device Support and Connectivity

The need for mobile device support is growing, with agents needing to access android and ios devices or provide support from their own mobile device.

• GoTo Resolve： Offers comprehensive mobile device support for remote devices running iOS, Android, and Chromebook. Agents can use the mobile app for remote control and even interactive camera share to assist with hardware issues.
• ISL在线： Provides good mobile support, allowing connections to and from android devices 和 ios devices using the ISL Light app. It is a highly cross-platform solution to provide remote support.

6. 许可模式和可负担性

The cost structure affects how an organization can scale its support team and manage new users.

• GoTo Resolve： Licenses are typically priced per agent (technician) and often billed annually. The pricing can increase based on the inclusion of RMM and advanced features like endpoint protection.
• ISL在线： Employs a unique licensing model often based on the number of simultaneous or concurrent sessions. One license can support an unlimited users and an unlimited number of client machines or unattended machines, offering great features for scaling teams.

7. Security and Encryption Standards

Both solutions prioritize maximum security for their support capabilities, which is crucial for regulated industries dealing with sensitive information or 数据.

• GoTo Resolve： Built with a security-first, zero trust architecture. It includes robust security with multi-factor authentication and two factor authentication, ensuring banking-grade encryption for remote support session data.
• ISL在线： Complies with strict security standards, using a strong end-to-end encryption (AES 256-bit) and two factor authentication to secure the access password and all data transferred during a remote session.

8. Deployment Options

Deployment flexibility is a major difference, particularly for larger organizations and those in regulated industries.

• GoTo Resolve： Primarily a cloud-based service, simplifying setup and maintenance for the support team and clients.
• ISL在线： Provides both a robust cloud license and a Self-Hosted/private cloud option. This allows IT environments to gain full control over their data and infrastructure, a key requirement for highly regulated industries like health care.

9. 定制和品牌推广

The user interface and branding options help to maintain a consistent professional presence for the IT professionals.

• GoTo Resolve： Offers customization and branding options, although its user interface and workflow is designed to be a unified, all-in-one app experience.
• ISL在线： Features custom branding and standard customization, allowing users to integrate their logo, change colors, and name the application, all through an intuitive interface.

选择远程访问软件时应注意哪些方面？

• 安全特性： Prioritize robust encryption and authentication.
• 易用性： Is it simple for both technicians and end-users?
• 平台兼容性： 它是否支持您所有的操作系​​统（Windows、 苹果（Linux、移动设备）？
• 部署选项： Do you need cloud-based or self-hosted?
• 表现： Look for fast connection speeds and minimal lag.
• 定价结构： Understand recurring costs and included features.
• 集成能力： Does it work with your existing help desk or 客户关系管理?
• 客户支持： What kind of support does the vendor offer?

最终判决 

那么，哪个？ remote access software wins?

For most businesses wanting an all-in-one solution, GoTo Resolve is our top pick.

It combines remote support with ticketing and 自动化, making IT tasks much easier.

However, if top-tier security and self-hosting are crucial, ISL Online is a fantastic alternative.

Its focus on performance and unique self-hosted option truly stands out.

We’ve thoroughly tested both and considered user reviews so that you can trust our advice.

免费试用 ISL Online 阅读完整评论 ISL在线替代方案

免费试用 goto resolve 阅读完整评论 gotoresolve 的替代方案

更多 GoTo Resolve

更多 ISL Online 内容

常见问题解答