⚡ 快速结论：
- 定价： GoTo Resolve paid plans start at $23.75/month. ISL Online starts at $16.90/month.
- 最适合： GoTo Resolve suits teams that want ticketing plus remote support. ISL Online fits regulated industries that need pure 远程访问.
- 主要区别： GoTo Resolve is an all in one IT platform with conversational ticketing. ISL Online focuses on secure remote desktop software.
- 我们的选择： GoTo Resolve for most teams, thanks to its wider support capabilities and built-in 自动化.
Both GoTo Resolve and ISL Online promise fast remote support.
But they solve two different problems for IT teams.
GoTo Resolve (now also branded LogMeIn Resolve) bundles ticketing, remote access, and endpoint protection.
ISL Online keeps things lean with secure remote desktop and unattended access.
This guide breaks down pricing, features, and security for both.
By the end, you will know which tool fits your support team.
概述
This GoTo Resolve vs ISL Online comparison covers pricing, core features, and ease of setup.
We also look at security, mobile device support, and who each tool serves best.
Our sources include official documentation, published pricing pages, and user reviews.
我们的撰稿人也亲自体验了这两个平台。
这些笔记出现在下面的“我们的团队注意到”部分中。
GoToResolve是什么？
GoTo Resolve 是一款一体化软件 信息技术管理 suite for support teams.
它结合了远程支持、工单系统和 端点管理 集成在一个应用程序中。
The tool replaced the older GoTo Assist product and now also carries the LogMeIn Resolve name.
Employees can submit and follow up on a request straight from Microsoft Teams.
A zero-trust security model asks each user to create personal signature keys.
🏆 优胜者：GoTo Resolve
Remote support, ticketing, and endpoint protection in one platform. Built for small and midsize teams that want to fix issues quicker.
GoTo Resolve 定价
Here is what GoTo Resolve costs in 2026. Let us break it down by plan.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 起动机 | 每月 23.75 美元 | 小团队起步 |
| 生长 | 每月 44.75 美元 | Growing IT teams |
| 先进的 | 每月 63.75 美元 | Multi-agent support teams |
| 完全的 | 每月75美元 | Full endpoint management |
价格已于2026年4月核实。
免费试用： Yes. GoTo Resolve offers a 14-day free trial with no credit card required.
Free package: A limited free plan supports up to three agents, three devices, and three remote-control sessions per month.
📌 笔记： You can add more agents and devices for an extra fee at the billing stage. Higher tiers unlock 自动化 and endpoint protection.
⚠️ 定价说明： These figures come from the CSV pricing database. Some third-party sources list older Basic and Standard tiers at $79 and $190 per month billed annually. Always confirm current rates on the vendor billing page before you buy.
GoTo Resolve 的主要优势
Here is what makes GoTo Resolve worth a look:
- 对话式票务： Users create support tickets through Microsoft Teams and Slack. This simplifies how they receive requests and triage problems.
- 一体化平台： Remote support, ticketing, and endpoint management sit in one app. Centralizing tools improves how the support team works.
- 零信任安全： Personal signature keys protect access. Two factor authentication adds another layer for new users.
- 主动支持： Automated patch management and self-healing alerts fix issues before they escalate. This is proactive support in action.
- AI Assistance (GoPilot): Real-time troubleshooting advice can detect and resolve endpoint issues on demand.
- 端点保护： Built-in antivirus and background device management keep remote devices safe without disrupting the user.
我们的团队注意到了什么
我们的 作家 signed up for GoTo Resolve and ran everyday remote support tasks. Here is what stood out during that hands-on time:
GoToResolve 的优点和缺点
✅ 优点
- 通过 Microsoft Teams 和 Slack 进行对话式工单管理
- All in one platform with automation and endpoint protection
- 使用个人签名密钥实现零信任安全
- Free package for up to three agents and three devices
❌缺点
- Can feel pricey compared to lean remote access tools
- Some users report the site loading slowly on EU links
- Adding agents and devices raises the monthly cost
什么是ISL Online？
ISL Online is remote desktop software for secure remote access.
It lets IT professionals see and control a computer from thousands of miles away.
Technicians start a remote session through the ISL Light app.
The ISL AlwaysOn app handles unattended access to unattended computers.
The company has kept a breach-free record for 22 years, which appeals to regulated industries.
ISL在线
A lightweight remote desktop tool with strong security. Trusted by over 5000 businesses for secure remote access.
ISL在线定价
Here is what ISL Online costs in 2026. The pricing structure is simple.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 免费试用 | 15天，费用为0.00美元 | 测试所有核心功能 |
| 起动机 | 每月 16.90 美元 | Solo IT professionals |
| 标准 | 每月 34.90 美元 | 小型支援团队 |
| 优质的 | 每月 54.90 美元 | Regulated industries needing SSO |
价格已于2026年4月核实。
免费试用： Yes. The 15-day trial covers all essential features except multi-session and premium phone support.
Enterprise plans: ISL Online also offers enterprise plans and a Pay Per Use option for teams with heavy demand.
📌 笔记： Licensing is based on concurrent connections. Every tier allows unlimited users and devices with no per-seat caps.
⚠️ 警告： The Starter plan skips SSO and premium support. Health care and finance teams that need SSO/SAML should budget for the Premium plan.
ISL在线课程的主要优势
Here is why teams pick ISL Online:
- Maximum Security: AES-256 encryption and two factor authentication protect every connection. This suits regulated industries with sensitive information.
- 用户数量不限： All plans allow unlimited licensed users and managed devices. Fees do not climb as your team grows.
- Lightweight App: The client app is around 600kb. This makes setup fast and keeps performance smooth.
- Private Cloud: Teams can host a managed private cloud on-site. This gives full control over 数据.
- 跨平台： ISL Online runs on Windows, Mac, and Linux. It also supports Android and iOS 设备。
- 在线聊天支持： Human-operated live chat is open to all users, even during the trial period.
我们的团队注意到了什么
Our writer set up ISL Online and tested both attended and unattended sessions. Here is what stood out:
ISL 在线课程的优缺点
✅ 优点
- AES-256 encryption with a breach-free 22-year record
- Unlimited users and devices on every plan
- Lightweight 600kb client for fast setup
- Live chat support open to trial users too
❌缺点
- No built-in ticketing or conversational ticketing
- 部分用户反映客服响应速度较慢
- Fewer built-in automation and endpoint protection tools
功能对比
Ready to dig into GoTo Resolve vs ISL Online feature by feature?
We compare ten key areas so you can match each tool to your needs.
| 特征 | 转到解决 | ISL在线 |
|---|---|---|
| 起价 | 每月 23.75 美元 | 每月 16.90 美元 |
| 免费计划 | ✅（3名代理） | ❌（仅限试用） |
| 对话式票务 | ✅ | ❌ |
| 无人值守访问 | ✅ | ✅ |
| 端点保护 | ✅ | ❌ |
| 定制品牌 | ❌ | ✅ |
| 用户数量不限 | ❌ | ✅ |
| 私有云 | ❌ | ✅ |
| 最适合 | All in one IT support | 安全远程访问 |
1. Remote Support Sessions
GoTo Resolve： Technicians launch a remote support session from a web browser with no download. Multiple technicians can join one remote session using a nine-digit access code. They can view multiple monitors and share control during support sessions. A desktop app is also on hand for technicians who assist customers and clients each day.
ISL在线： ISL Online offers remote support through the ISL Light app. It provides remote support with file sharing, audio and video calls, and messaging during a remote session. Technicians get full control of remote computers once the client end approves. Screen sharing lets the remote user watch each step. It can provide remote support to a machine at home or in the office.
2. Conversational Ticketing and Help Desk
GoTo Resolve： This is where GoTo Resolve pulls ahead. Conversational ticketing lets users create tickets through Microsoft Teams and Slack. The helpdesk system supports ticket creation, drag-and-drop management, and progress tracking. This helps the support team receive requests and fix issues quicker.
ISL在线： ISL Online does not include a ticketing system. It focuses on the remote access and remote control side of support. Teams that need ticketing usually pair it with a separate help desk tool.
3. 安全性和加密
GoTo Resolve： GoTo Resolve uses a zero-trust security model. Each user creates personal signature keys for access. Two factor authentication protects new users, giving admin rights holders extra peace of mind over sensitive data.
ISL在线： ISL Online brings AES-256 end-to-end encryption, two factor authentication, and user access management. Security fine-tuning and device permissions give admins full control. Its maximum security setup fits regulated industries that handle sensitive information.
⚠️ 警告： Both tools are secure, but only ISL Online publishes a 22-year breach-free record. For health care and finance, that track record can settle a buying decision.
4. Endpoint Protection and Automation
GoTo Resolve： GoTo Resolve adds endpoint protection with built-in antivirus. Proactive IT automation handles patch management and self-healing alerts. AI Insights detect system anomalies and resolve issues before a ticket is even needed.
ISL在线： ISL Online centers on remote assistance rather than endpoint management. It has fewer automation and endpoint protection tools. Teams that want built-in antivirus and patching will find GoTo Resolve a better match.
5. 移动设备支持
GoTo Resolve： GoTo Resolve supports Windows, Mac, 安卓, and iOS. Mobile device management is built in. Users can grant a technician permission to access a mobile device camera for support.
ISL在线： ISL Online offers mobile device support for Android and iOS devices too. Its mobile support pairs with Windows, Mac, and Linux desktops. Android devices connect with a short session code. This cross-platform reach helps mixed IT environments.
6. 文件传输
GoTo Resolve： GoTo Resolve allows file transfer during remote support sessions. There is no limit on file type or size. This makes it easy to install patches or move a large file mid-session.
ISL在线： ISL Online includes an easy file transfer tool and a file manager. You can move a file between connected computers to share documents or install programs. Both tools handle file transfer well.
7. 集成
GoTo Resolve： GoTo Resolve integrates with Slack and Microsoft Teams for ticket submission and support sessions. Powerful integrations let an organization start a remote session straight from Teams. This keeps the support workflow inside tools your employees already use.
ISL在线： ISL Online offers RDP tunneling without a VPN and integrations for admin workflows. It leans on its own apps rather than deep chat integrations. For pure remote access, that focus keeps things simple.
8. 无人值守访问
GoTo Resolve： GoTo Resolve enables background device management on unattended devices. Technicians run routine maintenance without disrupting the user. This background 能力 keeps devices patched overnight across remote devices.
ISL在线： ISL Online handles unattended access through the ISL AlwaysOn app. It reaches unattended remote computers and unattended machines even when no one is present. Administrative mode gives technicians administrator rights for deeper fixes.
9. Custom Branding and Administration
GoTo Resolve： GoTo Resolve keeps a simple, intuitive interface for technicians and end users. Its onboarding center helps new users get started fast. Branding options are lighter than ISL Online here.
ISL在线： ISL Online adds custom branding and standard customization for client machines. Administration tools cover user management and session recording. Session recording and session links help IT professionals 审计 each session. An access password and device permissions guard access. These unique features give admins deeper control.
10. 定价与成本
Let us compare the pricing structure side by side.
| 计划 | 转到解决 | ISL在线 |
|---|---|---|
| 免费试用 | 14天，无卡 | 15天 |
| 入口 | 每月 23.75 美元 | 每月 16.90 美元 |
| 中 | 每月 44.75 美元 | 每月 34.90 美元 |
| 更高 | 每月 63.75 美元 | 每月 54.90 美元 |
| 顶部 | 每月75美元 | 企业/定制 |
GoTo Resolve： Paid plans start at $23.75/month and are billed annually. You get an all in one platform with ticketing, automation, and endpoint protection. The price is higher, but you pay for more support capabilities in one place. It gives you the ability to manage software and hardware from one console.
ISL在线： ISL Online starts lower at $16.90/month with unlimited users on every tier. Its licensing is based on concurrent connections, so cost stays flat as your team grows. For pure remote access, it is the cheaper entry point.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 最低入门价格 | ISL在线 | 起价每月 16.90 美元 |
| Ticketing + support | 转到解决 | 内置对话式工单系统 |
| Regulated industries | ISL在线 | AES-256 and breach-free record |
| 端点保护 | 转到解决 | 内置防病毒和补丁程序 |
| 用户数量不限 | ISL在线 | No per-seat caps |
| 一体化平台 | 转到解决 | One app for the whole team |
💰 您的预算
ISL Online wins on entry price and flat, per-connection cost. GoTo Resolve costs more but folds several tools into one platform.
🔌 您的技术栈
If your team lives in Microsoft Teams, GoTo Resolve fits neatly. If you need cross-platform reach across Windows, Mac, and Linux, ISL Online covers it.
🛠️ 您的支持风格
GoTo Resolve suits full-service help desks that manage tickets and devices. ISL Online suits teams that just need to connect and control quickly.
🎓您的经验水平
Both keep a user friendly, intuitive interface. ISL Online is quick to launch. GoTo Resolve rewards teams that use its great features and extra features.
🆓 免费试用和演示
Try both before you buy. GoTo Resolve gives a 14-day trial with no card. ISL Online offers a 15-day trial period with nearly all features.
🛟 支持选项
GoTo Resolve offers 24/7 customer support by email, chat, and phone on paid plans. Both offer support for technical issues and connection issues. ISL Online opens live chat to every user, so you can receive support fast even on a trial.
切换指南
已经在使用这些工具了吗？如果您切换到其他工具，可能会遇到以下情况。
🔄 Switching from GoTo Resolve to ISL Online?
✅ 您将获得：
- Lower entry price and unlimited users
- A lightweight app and private cloud option
- Custom branding for client machines
❌ 你将失去：
- Microsoft Teams 内部的对话式工单系统
- 内置防病毒和终端保护
- 自动化补丁管理
📋 如何切换：
- Export your device list from GoTo Resolve
- Create an ISL Online account and install ISL Light
- Set up ISL AlwaysOn on your unattended machines
🔄 Switching from ISL Online to GoTo Resolve?
✅ 您将获得：
- Conversational ticketing and a full help desk
- Endpoint protection with built-in antivirus
- Proactive automation and AI insights
❌ 你将失去：
- 所有套餐均不限用户数量
- The managed private cloud option
- Custom branding and Linux desktop support
📋 如何切换：
- Note your active concurrent connections in ISL Online
- Create a GoTo Resolve account and set signature keys
- Connect Microsoft Teams and add your agents
我们的评测没有涵盖的内容
This comparison focused on small and midsize IT teams. We did not test large enterprise plans, deep API workflows, or bulk licensing for hundreds of seats. Our notes reflect the April 2026 versions, so features may change. If you manage a huge fleet of remote devices, your priorities may differ from what we covered here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | ISL在线 |
| 🎫 购票 | 转到解决 |
| 🔒 安全 | ISL在线 |
| 🛡️ 端点保护 | 转到解决 |
| 🤖 自动化 | 转到解决 |
| 👶 易用性 | 领带 |
| 🏆 总冠军 | 转到解决 |
🏆 优胜者：GOTO RESOLVE
GoTo Resolve wins three of six categories in this comparison.
最适合： All in one IT support, conversational ticketing, endpoint protection
GoTo Resolve and ISL Online serve two different buyers. GoTo Resolve is an all in one IT platform that blends ticketing, remote support, and endpoint management.
ISL Online is a lean remote desktop tool with strong security and a low starting price. It is a great tool for regulated industries that just need secure remote access.
If you only want to connect and control remote computers, ISL Online is the better value. If you want ticketing, automation, and endpoint protection in one app, GoTo Resolve is the stronger pick for most support teams.
与 GoTo Resolve 相比，更多
以下是 GoTo Resolve 与其他远程支持工具的对比：
GoTo Resolve 与 TeamViewer
GoTo Resolve 在以下方面胜出： conversational ticketing, a free package for three agents, simpler billing
TeamViewer 胜出的原因： broader device reach, deeper advanced features, larger app suite
GoTo Resolve 与 AnyDesk
GoTo Resolve 在以下方面胜出： built-in ticketing, endpoint protection, Microsoft Teams integration
AnyDesk 在以下方面胜出： lower price, lightweight setup, fast raw connection speed
GoTo Resolve 在以下方面胜出： all in one management, proactive automation, conversational ticketing
防溅板 获胜方式： cheaper unattended access, strong high-resolution streaming, simple pricing
ISL Online 的对比更多
Here is how ISL Online stacks up against other remote access tools:
ISL Online 赢得： flat per-connection pricing, a lighter 600kb client, live chat for trial users
TeamViewer 胜出的原因： a wider app suite, more third-party integrations, broader brand recognition
ISL Online 与 RealVNC Connect 对比
ISL Online 赢得： private cloud hosting, unlimited users, RDP tunneling without a VPN
RealVNC Connect 在以下方面胜出： tighter per-device pricing, mature mobile apps, simple licensing for solo users
ISL Online 赢得： AES-256 with a breach-free record, session recording, custom branding
RemotePC 在以下方面胜出： lower annual cost for individuals, simple onboarding, generous device counts
常见问题解答
GoToResolve 的功能是什么？
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, and endpoint management so a support team can fix issues quicker from one app.
GoTo Resolve是免费的吗？
Yes, in a limited way. A free package supports up to three agents, three devices, and three remote-control sessions per month. There is also a 14-day free trial with no card.
GoTo Resolve 的价格是多少？
Paid GoTo Resolve plans start at $23.75/month billed annually. Higher tiers add automation and endpoint protection. You can add more agents and devices for an extra fee.
islonline安全吗？
Yes. ISL Online uses AES-256 encryption, two factor authentication, and access management. It has held a breach-free record for 22 years, which suits regulated industries with sensitive information.
最安全的远程桌面是什么？
Both are secure. ISL Online stands out for maximum security with AES-256 and a long breach-free record. GoTo Resolve counters with a zero-trust model and personal signature keys.
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