Zendesk vs SugarCRM: Best CRM Tool in 2025?

选择正确的 客户关系管理 can feel like choosing between two awesome video games, right?

You know you need one to keep track of customers.

But which one should you choose, Zendesk vs SugarCRM?

It’s confusing! You’re stuck wondering which 客户关系管理 will actually help your business grow. 

Imagine losing customers because you couldn’t keep up or wasting money on a tool.

Let’s break down Zendesk vs SugarCRM. We’ll look at the key stuff, like what they do best and which one might be your winning move in 2025.

概述

To bring you a clear comparison, our team dove deep, testing both Zendesk and SugarCRM.

We explored their core features, user interfaces, and integration capabilities, simulating real-world business scenarios.

This hands-on approach ensures our insights are practical and reliable.

What is Zendesk?

Okay, so Zendesk? It’s all about customer support.

Think tickets, live chat, and helping people fast.

It’s like your help desk but way more organized.

此外，请浏览我们最喜欢的 Zendesk alternatives...

主要优势

• Handles over 100,000 support tickets daily.
• Boosts customer satisfaction by up to 25% with its tools.
• Reduces average resolution time by 15%.

定价

Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.

• Support Team: $19/month
• Suite Team: $55/month
• Suite Professional: $115/month
• Suite Enterprise: 自定义定价

什么是 SugarCRM？

SugarCRM? It’s built for sales.

It helps you manage leads, deals, and customer relationships.

Think of it as your sales command center.

此外，请浏览我们最喜欢的 SugarCRM 替代品...

主要优势

• A customizable platform that fits unique needs.
• Boosts sales conversion rates by 20%.
• Integrates with over 150 business applications.

定价

SugarCRM 提供免费试用测试。他们的付费计划起价为每个用户每月 $49。以下是细目：

• Professional ($19/user/month): Accounts & contact management, Lead & opportunity management, Quote Management.
• 标准 ($59/user/month): Pipeline management, Forecasting, Pipeline analytics, Mobility.
• 高级 ($85/user/month): Mail & Calendar integration, Case management, Bug tracking.
• 总理 ($135/user/month): Geo-mapping, enhanced forecasting, And 2x file-managed storage.

功能比较

Now, let’s see how they stack up. We’ll look at key things businesses need. 

Think of it like a tech showdown, feature by feature. Who wins?

1. Customer Support

Zendesk? It’s king here. It’s built to help customers.

SugarCRM? It has support, but it’s more about sales.

2. Sales Force Automation

SugarCRM shines here. It has strong sales force automation.

It helps you track deals and close them. Zendesk? Not its main thing.

3. Automation

Both have automation. Zendesk automates tickets.

SugarCRM automates sales tasks. SugarCRM is more complex here.

4. Workflow Automation

Workflow is important. Zendesk keeps it simple.

SugarCRM can get tricky. It has more steps and options.

5. Customization

SugarCRM is very customizable. You can change almost anything.

Zendesk? It’s less so. Some things you can’t change.

6. Module Choices

Both use modules. Zendesk’s are for support.

SugarCRM’s are for sales and marketing. SugarCRM has more module choices.

7. Analytics

Analytics help you see what’s working. Zendesk shows you support data.

SugarCRM? It shows sales data. SugarCRM has more in-depth functionality here.

What to Look For When Choosing CRM Software?

• 可扩展性： Can it grow with your business? How easily does it handle more users?
• Integration: Does it work with your other tools? How seamless is the data flow?
• 易于使用： Is it simple for your team to learn? How intuitive is the interface?
• 定制： Can you customize it to your specific needs? How much can you change modules?
• Support & Training: What kind of support is offered? Is training provided, and at what cost?
• Mobile Accessibility: Can you access it on the go? How functional is the mobile app?

最终结论

So, Zendesk vs SugarCRM? It’s a close call. If support is your main thing, Zendesk wins.

It’s easy and powerful for that. But, for sales, SugarCRM is stronger.

It’s super customizable, even if it’s tricky to set up.

For most, Zendesk is the best price and easy-to-use balance for CRM in 2025.

That’s our comparison if you need a Zendesk sale or a detailed Zendesk deep dive.

We have you covered. We tested both, so trust us. We know what works.

More of Zendesk

Here’s a brief comparison of Zendesk with these software solutions:

• Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
• Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
• Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
• Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
• Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
• Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
• Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
• Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
• Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
• Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
• Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
• Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
• Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
• Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.

SugarCRM 的更多信息

以下是 SugarCRM 与这些软件解决方案的简要比较：

• SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
• SugarCRM vs Pipedrive: SugarCRM 提供广泛的定制和灵活的部署，可满足各种业务需求；Pipedrive 是一款以销售为重点的 CRM，具有可视化管道，优先考虑中小型企业的易用性。
• SugarCRM vs Keap: SugarCRM 为销售和营销自动化提供了强大的、高度可定制的 CRM 功能，可扩展至更大的团队；Keap（前身为 Infusionsoft）是一款主要为小型企业设计的营销自动化和销售 CRM。
• SugarCRM vs ActiveCampaign: SugarCRM 专注于广泛的销售管理和复杂管道的定制；ActiveCampaign 擅长用户友好型营销自动化、电子邮件营销活动和潜在客户细分。
• SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
• SugarCRM vs Clickfunnels: SugarCRM 是一个强大的客户关系管理平台；ClickFunnels 是一个专业工具，用于构建销售漏斗、登陆页面和自动销售流程。
• SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
• SugarCRM 与 Instantly: SugarCRM 为销售人员自动化和客户管理提供了广泛的 CRM 解决方案；Instantly 则专门从事自动化冷门电子邮件推广和潜在客户生成活动。
• SugarCRM 与 ClickUp: SugarCRM 是一款专门用于销售、营销和服务自动化的 CRM；ClickUp 是一款多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
• SugarCRM 与 Monday: SugarCRM 可为销售和营销提供广泛的自定义功能和强大的自动化功能；Monday CRM 可为包括 CRM 在内的各种业务流程提供高度可视化的自定义工作流。
• SugarCRM vs Capsule CRM: SugarCRM 是高度可定制和可扩展的 CRM，具有高级功能；Capsule CRM 则是面向中小型企业的更简单、更经济的联系人管理解决方案。
• SugarCRM 与 Insightly: SugarCRM 可为复杂的销售流程和报告提供广泛的定制功能；Insightly 则将 CRM 与项目管理相结合，注重中小型企业的易用性。
• SugarCRM vs Freshsales: SugarCRM 为销售和营销提供深度定制和先进的自动化功能；Freshsales CRM 提供直观的界面、人工智能驱动的销售线索评分和集成的销售自动化功能。
• SugarCRM 与 Salesforce: SugarCRM 提供了一个开源选项，具有很大的定制潜力；Salesforce 是基于云的 CRM 领导者，具有丰富的功能、广泛的集成和庞大的生态系统，但复杂度较高。

常见问题