📊 Onze testresultaten:
- 🎯 Installatiesnelheid: Zendesk had agents responding in under 2 hours vs SugarCRM’s multi-day configuration — Zendesk wint
- ⚡ Ticketsysteem: Zendesk’s ticketing system routed support requests in seconds vs SugarCRM’s manual Sugar Serve flow — Zendesk wint
- 🤖 AI Automatisering: Zendesk auto-resolved 80%+ of routine customer conversations vs SugarCRM’s basic workflows — Zendesk wint
- 🔧 CRM-diepte: SugarCRM handled complex sales performance and pipeline gegevens better than Zendesk Sell — SugarCRM wint
- 🌐 Marketplace & Integrations: Zendesk marketplace listed 1,300+ apps vs SugarCRM’s narrower native library — Zendesk wint
Are you stuck choosing between customer support software and a full CRM platform?
Zendesk and SugarCRM solve very different problems. But many businesses look at both.
Zendesk is built for support teams who need fast ticketing systems and live chat at scale.
SugarCRM is leading CRM software for sales teams who want deep customer data and revenue tools.
I tested both Zendesk vs SugarCRM for three weeks. I’ll show you exactly which one wins, and for whom.
Overzicht
Ik heb drie weken lang Zendesk en SugarCRM naast elkaar getest.
I built real ticket systems, set up CRM pipelines, and tested AI automation in both tools.
Zendesk won 5 out of 7 categories. SugarCRM beat it on CRM depth and marketing automation.
Here is everything you need to make the right call for your bedrijf.
Wat is Zendesk?
Zendesk is cloud-based customer support software that started the customer experience revolution in 2007.
Zendesk’s customer support software centralizes email, chat, and phone into one help desk software platform. The customer service software is trusted by Fortune 100 companies.
Headquartered in San Francisco and led by CEO Tom Eggemeier, the company serves over 200,000 customers worldwide.
The Zendesk Suite is a cloud-based customer service platform that centralizes customer interactions from multiple channels into a single agent workspace. It delivers unified omnichannel support and built-in knowledge management.
Many customers like Uber, Shopify, and Slack use Zendesk to manage support tickets and customer conversations at scale.
The platform is built to absorb new teams, divisions, and global bases as businesses grow.
Zendesk
Forbes named Zendesk the #1 platform for customer service in 2023. The platform is intuitive, and its functionality suits any bedrijf request and style. With AI features that resolve 80%+ of routine inquiries, your support team focuses on what matters.
Zendesk-prijzen
Here is what Zendesk’s pricing looks like in 2026. Zendesk offers four main pricing tiers — Team, Growth, Professional, and Enterprise — billed per agent per month when billed annually.
| Plan | Prijs | Het beste voor |
|---|---|---|
| Suite Team | $55 per agent per maand | Kleine bedrijven starting with ticketing |
| Suite-groei | $89 per agent per maand | Growing support teams adding automation |
| Suite Professional | $115 per agent per maand | Teams needing custom workflows and analytics |
Prijzen geverifieerd in maart 2026.
Gratis proefperiode: Yes — Zendesk offers a free trial for 14 days. You get full access to all Suite Professional features. No credit card required.
Geld-terug-garantie: Zendesk adverteert niet openlijk met een geld-terug-garantie. Annuleer vóór verlenging om kosten te voorkomen.
📌 Opmerking: Zendesk also offers a startup program. Qualifying businesses can use Zendesk free for six months. Each plan includes core ticketing, knowledge base, and reporting.
⚠️ Waarschuwing: Zendesk’s pricing is per agent. The total cost adds up fast for large support teams. Always calculate monthly spend before committing.
Belangrijkste voordelen van Zendesk
Here is what makes Zendesk a leader in the customer support software space:
- Unified Agent Workspace: Support agents handle email, live chat, social messaging, and phone from one screen. Zendesk offers a 360-degree view of customer history and order history for personalized support.
- AI-Powered Ticketing System: Zendesk AI features can resolve over 80% of routine inquiries automatically. Agents get suggested responses and recommended actions for support tickets.
- Zelfservice Helpcentrum: Zendesk self-service helps reduce ticket volume by empowering customers to find answers from help center articles. The knowledge base works during and outside business hours.
- 1,300+ Integrations & Custom Apps: The Zendesk marketplace connects to Slack, Salesforce, Shopify, and other tools. The Slack integration lets users create and update tickets without leaving the conversation.
- Meertalige ondersteuning: Agents can manage customer conversations in multiple languages. The platform serves global teams without costly downtime or language barriers.
- Rapportage en analyses: Zendesk reporting and analytics tools track your team’s performance, customer satisfaction scores, and ticket trends. Reports update in real time.
- Onderneming Beveiliging: All communications use HTTPS/TLS 1.2 or higher. Service data is encrypted at rest in AWS using AES-256 encryption. Zendesk security supports two-factor authentication and IP-restricted access for sensitive information. The platform regularly audits applications for vulnerabilities and supports customizable workflows for compliance teams.
Voordelen en nadelen van Zendesk
✅ Voordelen
- Forbes #1 customer service platform in 2023, G2 top-rated four years running
- AI resolves 80%+ of routine customer interactions automatically
- 1,300+ pre-built apps in the Zendesk marketplace for any tech stack
- Trusted by Fortune 100 companies, Uber, Shopify, and Slack for security
❌ Nadelen
- Per-agent pricing increases the total cost fast for larger support teams
- Zendesk Sell is basic compared to Salesforce or other dedicated CRM systems
- New features and advanced apps locked behind higher-tier plans
Wat is SugarCRM?
SugarCRM is a leading CRM platform that covers sales, marketing, and service in a single platform.
The CRM software was built on an open source CRM foundation. Today it serves mid- to large-sized organizations and is known for constant innovation in B2B sales tools.
SugarCRM splits its product into three arms: Sugar Sell for sales, Sugar Market for marketing automation, and Sugar Serve for service automation.
The platform is built for relationship-driven B2B industries. Manufacturing, wholesale distribution, and financial services are core markets.
SugarCRM’s “Precision Selling” vision combines CRM and ERP data for AI-driven guided selling.
SugarCRM
SugarCRM consistently outranks Salesforce in customer experience ratings. The platform offers Sugar Sell, Sugar Market, and Sugar Serve in one CRM platform. AI-powered insights help sales teams prioritize high-potential leads and nurture revenue at every stage.
SugarCRM-prijzen
Here is what SugarCRM costs in 2026. SugarCRM pricing has a ten user minimum and is billed annually.
| Plan | Prijs | Het beste voor |
|---|---|---|
| Standaard | $59 per gebruiker per maand | Mid-sized teams needing core features |
| Geavanceerd | $85 per gebruiker per maand | Sales teams adding advanced workflows |
| Premier | $135 per gebruiker per maand | Sugar Enterprise teams with full AI access |
Prijzen geverifieerd in maart 2026.
Gratis proefperiode: SugarCRM does not offer a public free version or free plan for most plans. Contact their sales team to request a demo.
Geld-terug-garantie: SugarCRM biedt geen standaard geld-terug-garantie. Lees de contractvoorwaarden zorgvuldig door voordat u tekent.
📌 Opmerking: The ten user minimum means the entry price is at least $590/month. Annual billing can lower the per user price compared to monthly billing. Unlike some CRMs, SugarCRM does not offer unlimited users on a single flat-rate plan.
⚠️ Waarschuwing: SugarCRM has a steep learning curve. Many users prefer to hire partners for SugarCRM deployment and configuration to avoid software development work.
Belangrijkste voordelen van SugarCRM
Here is what makes SugarCRM the right CRM platform for the right business:
- Full Sales, Marketing and Service Suite: Sugar Sell, Sugar Market, and Sugar Serve cover the entire buyer’s journey. The single platform replaces three separate tools and breaks down silos between sales, marketing, and support teams.
- SugarPredict AI: SugarPredict leverages domain-specific AI for predictive lead scoring and lead conversion likelihood. It also includes generative AI and sentiment analysis for deeper customer insights and product performance tracking.
- Drag and Drop Workflows: SugarCRM emphasizes no-code configuration. You can customize SugarCRM with drag and drop workflows, custom fields, and dashboards. Automated sales workflows reduce manual work for service teams.
- Wereldwijd inzetbaar platform: SugarCRM supports over 30 languages and multiple currencies. It is ideal for businesses expanding internationally with multilingual support and geo mapping. The 360-degree insight into every account makes it easy to manage global pipelines.
- Flexibele implementatieopties: Choose public cloud, private cloud, or on-premises hosting. The open-source CRM heritage avoids vendor lock-in and lets customers choose where their data resides. The ten-user minimum applies to both cloud and on-premises plans.
- Lagere totale eigendomskosten: SugarCRM implementation costs roughly 42% lower than Salesforce, leading to a 32% lower TCO overall. SugarCRM’s modular design lets you pay only for the modules you need. The affordable CRM positioning beats enterprise level plans from competitors.
- Industry-Specific Tools: SugarCRM serves manufacturing, wholesale distribution, and financial services. It supports sophisticated account management with REST APIs and SOAP APIs for legacy systems.
Voordelen en nadelen van SugarCRM
✅ Voordelen
- Covers sales, marketing and service in a single platform
- Highly customizable with no-code drag and drop workflows
- Flexible deployment — cloud, private cloud, or on-premises
- SugarPredict AI delivers strong forecasting for sales performance
❌ Nadelen
- Ten user minimum makes it expensive for small businesses
- Steep learning curve — most teams need a partner for deployment
- Bij de meeste abonnementen is geen gratis proefperiode beschikbaar.
Functievergelijking
Laten we eens dieper ingaan op de tien belangrijkste punten waarop Zendesk en SugarCRM zich verhouden.
This will show you which tool wins where, and help you pick the right one for your specific business needs.
| Functie | Zendesk | SugarCRM |
|---|---|---|
| Startprijs | $55 per agent per maand | $59 per gebruiker per maand |
| Gratis proefperiode | ✅ 14 dagen | ❌ Alleen voor demo |
| Ticketsysteem | ✅ Geavanceerd | ✅ Sugar Serve (basic) |
| Verkoop-CRM | ✅ Zendesk Sell (basic) | ✅ Sugar Sell (advanced) |
| Marketingautomatisering | ❌ (via integraties) | ✅ Suikermarkt |
| AI-automatisering | ✅ Meer dan 80% van de tickets opgelost | ✅ SugarPredict-score |
| Aangepaste workflows | ✅ Triggers & macro's | ✅ Drag and drop bouwer |
| Marketplace / Apps | ✅ Meer dan 1300 apps | ✅ REST- en SOAP-API's |
| Gebruikersminimum | Geen | 10 gebruikers |
| Het beste voor | Klantenserviceteams | B2B sales and service teams |
1. Klantenservice en ticketsysteem
Zendesk: Zendesk was built exclusively for the customer experience. Its ticketing system pulls support requests from email, live chat, phone, and social messaging into one agent workspace. Tickets are auto-routed and prioritized using AI. Agents see the full customer history and can respond from a single interface.
SugarCRM: SugarCRM handles support through Sugar Serve. The module includes smart case routing and a unified console. Service features cover ticketing systems, but it is not as polished as Zendesk for pure customer support workflows. Sugar Serve works best when service teams also need full CRM context.
⚠️ Waarschuwing: If customer support is your primary need, Zendesk is the clear choice. SugarCRM Sugar Serve works, but it is secondary to its CRM capabilities.
2. AI & Automatisering
Zendesk: Zendesk AI features automatically resolve over 80% of routine inquiries. The tool suggests responses, recommends next actions, and routes tickets without human input. The AI learns from historical customer data to get smarter over time.
SugarCRM: SugarPredict focuses on sales intelligence. The AI scores leads, predicts deal outcomes, and suggests next best actions inside seller workflows. It also includes generative AI and sentiment analysis to identify upsell opportunities and improve sales performance.
✅ Uitspraak: Zendesk wint op het gebied van supportautomatisering. SugarCRM wint op het gebied van sales-AI. Maak een keuze op basis van uw belangrijkste gebruiksscenario.
3. CRM-functionaliteiten voor de verkoop
Zendesk: Zendesk includes Zendesk Sell as a basic CRM add-on. It handles contact management, deal tracking, and sales reporting for support agents who also touch sales. But it lacks the depth of dedicated CRM systems like Salesforce or SugarCRM. It is fine for simple sales workflows.
SugarCRM: Sugar Sell provides full pipeline management, accurate forecasting, product management, and guided selling. It is built for complex B2B account management that spans multiple contacts and deal stages. The platform supports manufacturing and wholesale workflows out of the box.
4. Marketingautomatisering
Zendesk: Zendesk does not include native marketing automation. You can connect to marketing platforms via the Zendesk marketplace and its 1,300+ pre-built apps. This works, but it adds cost and setup time for businesses that need full marketing tools.
SugarCRM: Sugar Market is a full marketing automation suite built into the CRM platform. It handles email campaigns, social media management, SEO tools, landing pages, and lead nurturing. Everything connects back to your CRM data automatically. The Sugar Market plan costs $1,000 per month for 10,000 contacts.
5. Aangepaste workflows en configuratie
Zendesk: Zendesk lets you build custom workflows using triggers, automations, and macros. Setup is visual and beginner-friendly. Most support teams configure basic workflows in hours. Custom apps from the Zendesk marketplace extend functionality without code.
SugarCRM: SugarCRM offers extensive no-code configuration through drag and drop workflows. You can build custom modules, fields, and relationships without writing code. To adjust core functionality, such as creating new business modules, some coding knowledge helps. Many users prefer to hire SugarCRM partners for advanced workflows.
6. Integraties & Marktplaats
Zendesk: The Zendesk marketplace has over 1,300 pre-built apps and integrations. The Slack integration enhances collaboration by letting users create and update support tickets without leaving Slack. Zendesk also includes Sunshine Conversations for advanced messaging across channels.
SugarCRM: SugarCRM supports REST APIs and SOAP APIs to integrate with new and legacy technology. The platform connects natively to common business tools and offers calendar integration for sales reps. The native app library is smaller than Zendesk’s marketplace.
7. Beveiliging en naleving
Zendesk: Zendesk encrypts service data at rest in AWS using AES-256 key encryption. All communications use HTTPS/TLS 1.2 or higher. Zendesk supports two-factor authentication via SMS or authenticator apps. Admins can also restrict access to specific IP ranges to protect sensitive information.
SugarCRM: SugarCRM’s open source heritage gives you control over data residency. You can host on-premises, in a private cloud, or in the public cloud. This avoids vendor lock-in and gives highly regulated industries full data sovereignty without costly downtime.
8. Ease of Use & Employee Experience
Zendesk: Zendesk is designed for support agents to jump right in and use it from day one. The browser-based interface is intuitive and clean. Users praise how fast their support team adapts to it. Zendesk earns positive reviews on G2 for ease of use, and admins can customize the platform without writing code. Zendesk’s implementation is often described as smooth and straightforward, which improves employee experience and customer service capabilities.
SugarCRM: SugarCRM has a steeper learning curve due to its extensive features. The implementation timeline can vary from a couple of weeks to a few months depending on project complexity. Many businesses hire SugarCRM partners for configuration and deployment to avoid the need for coding.
⚠️ Waarschuwing: Budget for SugarCRM implementation costs. Partner fees can be significant for complex deployments with custom apps. Get a quote before you sign.
9. Rapportage en analyses
Zendesk: Reporting and analytics in Zendesk give you real-time dashboards on agent performance, ticket volume, and customer satisfaction. Higher-tier plans include custom reports for deeper insights. Gartner ranks Zendesk #1 in digital customer service use cases.
SugarCRM: SugarCRM’s reporting covers the full customer lifecycle from lead to closed deal to post-sale support. Sugar Sell includes accurate forecasting and product performance tracking. You can build custom reports across all three modules without writing code.
10. Prijsbepaling en kosten
Let’s compare both tools on pricing side by side. CRM prices vary widely depending on team size and feature needs.
| Plan | Zendesk | SugarCRM |
|---|---|---|
| Toegangsplan | $55 per agent per maand (Suite Team) | $59 per gebruiker per maand (standaard) |
| Middelste plan | $89/agent/maand (Suite Growth) | $85 per gebruiker per maand (Geavanceerd) |
| Topplan | $115 per agent per maand (Suite Professional) | $135 per gebruiker per maand (Premier) |
| Gratis proefperiode | ✅ 14 dagen | ❌ Alleen voor demo |
| Gebruikersminimum | Geen | 10 users (ten users) |
Zendesk: Zendesk’s pricing starts at $55 per agent per month. There is no user minimum, so small businesses pay less. The 14-day free trial lets you test it risk-free. The Team plan also starts at $19 per agent per month for basic support use cases.
SugarCRM: SugarCRM cost starts at $59 per user per month with the ten user minimum. The popular plan tier runs around $80 per user per month for full sales capabilities. The Sugar Professional plan costs $52 per user per month with the same minimum. Sugar Enterprise plans cost $65 per user per month. SugarCRM also offers migration services and implementation services for new customers. The platform remains an affordable CRM compared to Salesforce, with a 32% lower TCO.
Verschillende scenario's
| Als u het nodig heeft... | Kiezen | Waarom |
|---|---|---|
| Snelle ondersteuning via tickets | Zendesk | Built for customer support from day one |
| Volledige B2B CRM-pipeline | SugarCRM | Sugar Sell with accurate forecasting |
| Marketing, sales, service in one | SugarCRM | Sugar Market + Sell + Serve combined |
| Easy setup for support team | Zendesk | Agenten binnen enkele uren operationeel. |
| AI for support automation | Zendesk | Resolves 80%+ of routine inquiries |
| Datahosting op locatie | SugarCRM | Open source CRM deployment options |
| Budget voor minder dan 10 gebruikers | Zendesk | No ten user minimum required |
💰 Jouw budget
Zendesk’s pricing starts at $55/agent/month with no user minimum. SugarCRM’s ten user minimum means you spend at least $590/month even with a small team. For teams under ten employees, Zendesk is cheaper.
🔌 Jouw technologie-stack
The Zendesk marketplace connects to over 1,300 apps out of the box. SugarCRM uses REST APIs and SOAP APIs for custom integrations. If you run legacy systems in manufacturing or finance, SugarCRM may fit better.
🏭 Jouw branche
Zendesk is the go-to for SaaS, e-commerce, and tech companies. SugarCRM is built for manufacturing, wholesale, and financial services with complex B2B relationships and revenue cycles.
🎓 Jouw ervaringsniveau
Zendesk is beginner-friendly — most teams get the system running in a day. SugarCRM has a steeper learning curve. Many businesses hire an implementation partner to set up Sugar properly.
🆓 Gratis proefversies en demo's
Zendesk offers a 14-day free trial with no credit card required. SugarCRM does not have a free version — you book a demo with their sales team. Try Zendesk first to see the platform without commitment.
🛟 Ondersteuningsopties
Zendesk has a large self-service knowledge base and active community forums for online support. SugarCRM offers basic support online or full 24/7 global response with enhanced support for premier customers. Both cover enterprise needs.
Overstaphandleiding
Gebruik je al een van deze tools? Dit kun je verwachten als je overstapt.
🔄 Overstappen van Zendesk naar SugarCRM?
✅ Wat je eraan hebt:
- Full CRM pipeline with Sugar Sell, accurate forecasting, and product management
- Geïntegreerde marketingautomatisering via Sugar Market
- On-premises or private cloud hosting for data sovereignty
❌ Wat je verliest:
- Zendesk Suite’s best-in-class ticketing and unified agent workspace
- The Zendesk marketplace’s 1,300+ one-click integrations
- The 14-day free trial and the smooth implementation experience
📋 Zo schakel je over:
- Exporteer uw ticketgeschiedenis en klantgegevens vanuit Zendesk als CSV-bestanden.
- Work with a SugarCRM partner to set up your new instance and modules
- Gebruik de migratieservices van SugarCRM om contacten, accounts en de geschiedenis te importeren.
🔄 Overstappen van SugarCRM naar Zendesk?
✅ Wat je eraan hebt:
- The leading customer support software with AI ticket resolution at 80%+
- Faster agent onboarding — no implementation partner required
- 14-day free trial to get your support team started right away
❌ Wat je verliest:
- Full B2B CRM pipeline with guided selling and Sugar Sell forecasting
- Geïntegreerde marketingautomatisering via Sugar Market
- Hosting op locatie en volledige opties voor gegevenssoevereiniteit.
📋 Zo schakel je over:
- Exporteer uw CRM-gegevens uit SugarCRM (contactpersonen, accounts, cases) als CSV-bestand.
- Start your Zendesk free trial and connect your support channels
- Import customer data and configure ticket routing rules in the agent workspace
Eindconclusie
| Categorie | Winnaar |
|---|---|
| 💰 Prijsstelling (Flexibiliteit) | Zendesk |
| 🎫 Ticketverkoop & ondersteuning | Zendesk |
| 🤖 AI-automatisering | Zendesk |
| 🔧 Diepgaande kennis van het CRM-systeem voor verkoop | SugarCRM |
| 📣 Marketingautomatisering | SugarCRM |
| 👶 Gebruiksgemak | Zendesk |
| 🔌 Marketplace & Integrations | Zendesk |
| 🏆 Algemene winnaar | Zendesk |
🏆 WINNAAR: Zendesk
Zendesk wint in 5 van de 7 categorieën.
Het meest geschikt voor: Customer support teams, SaaS companies, e-commerce stores, and any business that needs fast, AI-powered ticketing systems.
Zendesk en SugarCRM dienen verschillende doelen.
Zendesk is the leader in customer support software. Forbes, G2, and Gartner all rank it #1 in customer service.
SugarCRM is de betere keuze als u een B2B-verkoopteam aanstuurt in de productie-, distributie- of financiële dienstverleningssector.
SugarCRM overtreft Zendesk op het gebied van diepgang van het sales CRM-systeem en marketingautomatisering. Dat zijn echte voordelen voor de juiste koper.
If your goal is excellent customer support at scale, Zendesk is the right tool. Start your free trial today.
Meer over Zendesk vergeleken
Here is how Zendesk stacks up against other competitors:
Zendesk versus Freshdesk
Zendesk wint op de volgende punten: Diepgaande AI-automatisering, bedrijfsintegraties, nummer 1-positie in de Gartner-ranking.
Freshdesk wint op de volgende punten: Lower starting price and free plan available for small businesses
Zendesk versus Intercom
Zendesk wint op de volgende punten: Ticket management, enterprise scalability, and broader integration library
Intercom wint op: Proactieve klantcommunicatie en conversatiegerichte marketingfuncties
Zendesk versus Help Scout
Zendesk wint op de volgende punten: AI features, enterprise-grade security, and omnichannel customer support
Help Scout winnen op: Simpler pricing and a better fit for small and mid-sized teams
Zendesk versus Zoho Bureau
Zendesk wint op de volgende punten: AI automation quality, Zendesk marketplace size, and Forbes #1 ranking
Zoho Desk wint op de volgende punten: More affordable for teams already using other Zoho tools
Meer informatie over SugarCRM
Here is how SugarCRM stacks up against other CRM alternatives:
SugarCRM wint op de volgende punten: 32% lower TCO, simpler no-code customization, and no vendor lock-in
Salesforce wint op de volgende punten: Larger app marketplace, more third-party integrations, and stronger brand recognition
SugarCRM wint op de volgende punten: Lower TCO, flexible deployment, and open source CRM customization
HubSpot wint op de volgende punten: Free version available and easier onboarding for non-technical teams
SugarCRM wint op de volgende punten: Enterprise scalability, complex account management, and SugarPredict AI
Keap wint dankzij: Simpler setup for small businesses and no user minimum
SugarCRM wint op de volgende punten: B2B pipeline depth, AI forecasting, and deployment flexibility
CRM wint maandag op de volgende punten: Visuele projectworkflowweergave en eenvoudige installatie.
SugarCRM versus ActiveCampaign
SugarCRM wint op de volgende punten: Sales CRM depth, on-premises hosting, and B2B account management
ActiveCampaign wint op de volgende punten: E-mailmarketingautomatisering en een lagere prijs voor kleinere lijsten.
Veelgestelde vragen
Is Zendesk een CRM-systeem?
Zendesk is primarily customer support software, not a traditional CRM. It includes Zendesk Sell as a basic CRM add-on, but it lacks the depth of Salesforce or SugarCRM.
Is Zendesk gratis?
Zendesk has no free plan, but offers a 14-day free trial with full Suite Professional access. Qualifying startups can apply for six months free through the startup program.
Waarvoor wordt SugarCRM gebruikt?
SugarCRM manages the full customer lifecycle from lead generation to sales pipelines and post-sale service. It is popular in manufacturing, wholesale distribution, and financial services for B2B account management.
Is SugarCRM nog steeds open source?
The commercial Sugar Sell, Sugar Market, and Sugar Serve products are proprietary today. SugarCRM’s open source heritage still influences its flexible deployment options and deep customization tools.
Wat is 's werelds beste CRM-systeem?
Salesforce leads CRM by market share. However, SugarCRM consistently outranks Salesforce in customer experience ratings and offers a 32% lower total cost of ownership for similar features.
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