⚡ 快速结论：
- 定价： SugarCRM starts at $59 per user per month. Monday 客户关系管理 起价为每用户每月 9 美元。
- 最适合： SugarCRM suits manufacturing and distribution firms with complex account needs. Monday CRM suits small businesses and sales teams that also handle projects.
- 主要区别： SugarCRM is a deep customer relationship management suite with sales, marketing and service arms. Monday CRM sits on top of a work management platform.
- 我们的选择： Monday CRM for most buyers, because its core features cost far less per user and setup takes days instead of months.
The cheaper CRM here is not the weaker one.
SugarCRM costs roughly six times more per user than Monday CRM.
But price is the smallest gap between these two.
SugarCRM is built for complex sales, marketing and service operations.
Monday CRM is built for teams juggling deals and projects at once.
概述
This SugarCRM vs Monday CRM comparison covers pricing, core features and ease of use.
It also breaks down which company each crm platform actually fits.
我们的 作家 spent hands-on time inside SugarCRM directly.
Notes on Monday CRM come from its documentation and G2 reviews.
By the end, you will know which crm software fits your 商业.
SugarCRM是什么？
SugarCRM is a customer relationship management suite for sales, marketing and service.
It breaks into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Market handles marketing 自动化, SEO and social posting.
Sugar Sell covers Salesforce automation, reports and product management.
Sugar Serve adds smart routing, case tracking and a unified console.
The company started as an open source crm and still favours flexible hosting.
Its 2026 沥青 is “Precision Selling”, which blends CRM and ERP data for guided selling.
SugarCRM
A deep crm platform for relationship-driven B2B teams. Strong in manufacturing, wholesale and distribution. Ten user minimum applies.
SugarCRM定价
Here is what SugarCRM pricing looks like in 2026.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 标准 | 每用户每月 59 美元 | Core features for a first sales team |
| 先进的 | 每用户每月 85 美元 | Advanced workflows and enhanced support |
| 总理 | 每用户每月 135 美元 | Enterprise level plans with premium support |
Pricing verified August 2026.
免费试用： No free trial and no free plan on most tiers. Demos run through the sales team.
退款保证： None published. Contracts are usually annual, and rates drop when billed annually.
📌 笔记： Every tier carries a ten user minimum. Ten users on Standard means about $590 per month before add-ons. Sugar Market is quoted separately, starting near $1,000 per month for 10,000 contacts.
⚠️ Pricing conflict: Public sources list Sugar Professional at $52 and Sugar Enterprise at $65 per user per month. Our CSV records $59, $85 and $135. We use the CSV figures above. Ask sales to confirm your quote before signing.
SugarCRM 的主要优势
Here is what makes SugarCRM worth a quote request:
- 360度客户视角： Every interaction across departments lands on one record. Sales, marketing and service teams see all the 数据 一起。
- SugarPredict AI： Domain-specific AI predicts lead conversion and suggests the next best action. Sentiment analysis and predictive scoring sit inside seller workflows.
- 深度定制： No-code tools cover custom fields, layouts and relationships. You can customize SugarCRM for very specific business needs.
- 全球覆盖范围： Over 30 languages and multiple currencies suit firms expanding abroad. Geo mapping helps field reps plan territory routes.
- Deployment choice: On-premises, private cloud or public cloud hosting. The open-source heritage lets you decide where your data lives.
- Lower cost than Salesforce: SugarCRM reports rollout costs roughly 42% below Salesforce. That works out near 32% lower total cost of ownership.
- 服务 自动化: Sugar Serve routes cases automatically and tracks response times. Support tiers range from online support to full 24/7 global response.
The homepage sets the tone for that B2B focus.
我们的团队注意到了什么
Our writer signed up for a SugarCRM walkthrough and spent several days inside the platform. Here is what stood out from that hands-on time:
SugarCRM 的优点和缺点
✅ 优点
- Modular design allows heavy customization without heavy coding
- Sales, marketing and service run on a single platform
- REST and SOAP APIs connect legacy and new systems
- Choice of on-premises, private cloud or public cloud hosting
❌缺点
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks smaller teams from starting
- Customer service tools rate below Zendesk and Salesforce Service Cloud
- Deeper module changes need real software development help
什么是Monday CRM？
Monday CRM is the sales product built on the Monday work management platform.
The same engine also powers its project management software.
You start by creating boards for leads, deals and accounts.
Each board works like a smart spreadsheet with custom fields.
Monday 为遍布 200 多个国家的 152,000 多名客户提供服务。
Teams use it for sales, event planning, human resources and managing projects.
A mobile app keeps deals moving when reps are away from a desk.
🏆 优胜者：Monday CRM
An affordable crm that doubles as a work management tool. Deals, tasks and project timelines live on one board.
周一 CRM 定价
Monday CRM prices sit far below most crm prices in this category.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基本的 | 每用户每月 9 美元 | 小型企业 teams tracking contacts |
| 标准 | 每用户每月 12 美元 | Basic workflows and calendar integration |
| 专业版 | 每用户每月 19 美元 | Time tracking, advanced reporting, sales performance dashboards |
Pricing verified August 2026.
免费试用： Yes. A 14-day free trial runs on paid plans with no card required at signup.
退款保证： Monday publishes a 30-day refund window on annual purchases.
📌 笔记： Seats are sold in blocks of three, so two team members still pay for three. The Basic plan ships with 5GB of file storage. An enterprise plan with custom pricing exists outside the three tiers above. A limited free version of the wider work management product covers two seats and three boards.
⚠️ Pricing conflict: Some sources quote the work management tiers instead, at $36, $42 and $72 per month for three users. Our CSV records the per-seat CRM rates of $9, $12 and $19. The pricing structure confuses plenty of new users, so check the seat count on the checkout page.
Monday CRM 的主要优势
Here is why so many businesses land on Monday CRM:
- 快速设置： Customizable templates get a pipeline running in just a few clicks. Most new users skip formal training entirely.
- 许多项目视图： A kanban board, gantt chart view, timeline and calendar sit behind the same records. Switching views takes one click.
- Automation without code: A recipe-style builder handles reminders, stage changes and handoffs. These automation features come earlier than on most crm platforms.
- Real collaboration tools: A conversation panel sits on every item so people discuss work in context. Comments, mentions and file sharing keep everyone on the same page.
- Integrations that matter: Google Calendar, Google Sheets, Slack and Microsoft Teams connect natively. Over 50 third party integrations are available.
- Support and learning: 24/7 live chat backs every tier. A knowledge base, community forum and hundreds of video tutorials cover the rest.
- 自定义仪表盘： Widgets show revenue, product performance and project progress at a glance. Advanced reporting arrives on Monday’s Pro plan.
The product page shows how those boards look in practice.
我们的团队注意到了什么
Note: We have not had extended hands-on time with Monday CRM yet. The notes above come from published documentation, the pricing page and G2 reviews.
G2 reviews highlight the clean interface and quick onboarding. The same reviews flag the pricing structure as the most common complaint.
星期一 CRM 的优缺点
✅ 优点
- Paid plans start at $9 per user per month
- Clean interface that most teams adopt without training
- Kanban, gantt and calendar views on the same data
- Live chat support runs 24 hours a day
❌缺点
- Seat-block pricing structure confuses buyers at checkout
- Customization options can overwhelm a first-time admin
- Time tracking and advanced features sit behind the Pro tier
功能对比
Ready for a closer look at SugarCRM vs Monday CRM? We compare the key features across eleven areas below, then finish with cost. Neither tool wins all the features outright.
| 特征 | SugarCRM | 星期一客户关系管理 |
|---|---|---|
| 起价 | 每用户每月 59 美元 | 每用户每月 9 美元 |
| 免费试用 | ❌ | ✅ |
| 看板 | ❌ | ✅ |
| 甘特图 | ❌ | ✅ |
| 内置时间跟踪 | ❌ | ✅（专业版） |
| 营销自动化 | ✅（糖市场） | ❌ |
| 服务自动化 | ✅ (Sugar Serve) | ❌ |
| On-Premises Hosting | ✅ | ❌ |
| 用户最低要求 | Ten users | 3 seats |
| 最适合 | Manufacturing and distribution | Small businesses and mixed sales or project teams |
1. Contact Management and Customer Data
SugarCRM： Records pull in email, calls, cases and orders across departments. That 360-degree view is the reason relationship-driven firms pick it. Account hierarchies handle parent companies and subsidiaries cleanly.
星期一客户关系管理： Contacts live on a board you shape with custom fields. It is faster to set up but shallower on account structure. Deep hierarchy work needs manual linking.
2. Sales Automation and Guided Selling
SugarCRM： Sugar Sell adds guided selling prompts drawn from CRM and ERP data. SugarPredict scores which leads are likely to convert. Pipeline forecasts roll those numbers into revenue projections.
星期一客户关系管理： Pipeline stages move by drag and drop, and each move can fire an action. Forecasting is simpler and based on deal value and stage. It reads sales performance well enough for a small sales team.
3. Marketing Automation and Landing Pages
SugarCRM： Sugar Market runs email campaigns, scoring and social posting from the same records. Marketing and service data feed straight back to sellers.
活动 建筑商 also cover the pages those emails point to.
星期一客户关系管理： There is no native marketing suite here. Campaigns run through connected tools like Mailchimp instead. This is the clearest gap in the platform’s feature set.
⚠️ 警告： Sugar Market is licensed separately from Sugar Sell. Adding it changes your SugarCRM cost substantially.
4. 工作流自动化
SugarCRM： Automated sales workflows handle approvals, escalations and assignment rules. Advanced workflows can span sales, marketing and service teams. Setup usually involves an admin or a partner.
星期一客户关系管理： Workflow automation uses plain-language recipes any team member can build. Basic workflows take under a minute. Complex branching logic is where it runs out of room.
5. Custom Workflows and Drag and Drop Builders
SugarCRM： Drag and drop workflows cover dashboards, layouts and record rules without code. New business modules still need software development skills. Many buyers hire a partner for this stage.
星期一客户关系管理： Smart workflow automation suggests recipes based on how a board is used. Everything is visual, which suits software teams and non-technical staff alike.
6. Work Management and Project Views
星期一客户关系管理： Deals and delivery work sit inside the same work management tools. Onboarding projects link straight to the closed deal. This is the strongest reason to pick it over a pure CRM.
The kanban board handles day-to-day task management for the same records.
SugarCRM： Project management tools are not part of the suite. Delivery work usually moves to a separate system after the deal closes.
7. Gantt Charts and Task Dependencies
星期一客户关系管理： A gantt chart maps project timelines with task dependencies between items. Slipping one date shifts the rest of the chain automatically.
SugarCRM： No native gantt view exists. Calendar integration covers meetings and follow-ups, not project sequencing.
8. Dashboards, Reporting and Resource Planning
星期一客户关系管理： Dashboard widgets track project progress, revenue and workload in one screen. An activity log records who changed what and when.
Workload views then show who has capacity for the next round of work.
SugarCRM： Reporting goes deeper on pipeline maths and territory analysis. Geo mapping plots accounts for field reps. Building a report takes more clicks than Monday needs.
9. Integrations and APIs
SugarCRM： REST and SOAP APIs connect legacy ERP and finance systems. Native connectors and third-party add-ons fill the rest. This is where it beats most rivals in manufacturing.
星期一客户关系管理： The integrations centre lists over 50 apps, including Google Calendar, Google Sheets and Slack. Setup is point-and-click. Older on-premises systems are the weak spot.
10. Security, Deployment and Data Control
SugarCRM： Role-based permissions and field-level 安全 are standard. The open-source heritage means you choose where records are stored.
Hosting choice is the part rivals rarely match.
星期一客户关系管理： Cloud only, with rigorous security controls and guest access settings per board. Storage space starts at 5GB on Basic. There is no on-premises option.
11. Branding and AI Access
SugarCRM： Custom URLs let you serve the system under your own domain. Generative AI and sentiment analysis sit inside the record view.
星期一客户关系管理： The Monday MCP server lets 人工智能助手 read boards and update items directly. It is newer, and access depends on your plan.
12. 定价与成本
Here are the paid plans side by side, straight from each price list.
| 层级 | SugarCRM | 星期一客户关系管理 |
|---|---|---|
| 入口 | Standard: $59/user/month | Basic: $9/user/month |
| 中 | Advanced: $85/user/month | Standard: $12/user/month |
| 顶部 | Premier: $135/user/month | Pro: $19/user/month |
| Minimum Seats | Ten user minimum | 3 seats |
SugarCRM： The entry point is $590 per month once the ten user minimum applies. That buys sales, marketing and service depth you cannot get cheaply elsewhere. Rollout still costs about 42% less than Salesforce.
星期一客户关系管理： Ten users on Pro costs $190 per month, under a third of SugarCRM’s entry tier. Rates drop again when billed annually. For most smaller teams, that gap decides the purchase.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | 星期一客户关系管理 | Six times cheaper per seat |
| Marketing and service in one suite | SugarCRM | Sugar Market and Sugar Serve included |
| Deals plus delivery projects | 星期一客户关系管理 | Boards handle both |
| ERP and legacy integration | SugarCRM | REST and SOAP APIs |
| Data stored on your servers | SugarCRM | On-premises hosting option |
| Setup this week | 星期一客户关系管理 | Templates, no partner needed |
💰 您的预算
SugarCRM asks for roughly $590 per month before you log in. Monday CRM starts at $9 per seat, which suits businesses watching cash closely.
🔌 您的技术栈
Running an ERP or an older order system pushes you toward SugarCRM. If your stack is Google Workspace and Slack, Monday CRM connects in minutes.
📝 您的销售流程
Long manufacturing deals with quotes and approvals fit SugarCRM’s guided selling. Faster transactional pipelines rarely need that much structure.
🎓您的经验水平
SugarCRM rewards teams with an admin or a partner on hand. Monday CRM is the safer pick when nobody owns the system full time.
🆓 免费试用和演示
Monday CRM lets you test the product before paying anything. SugarCRM runs guided demos instead, so budget a call with sales.
🛟 支持选项
SugarCRM ranges from basic support on entry tiers up to 24/7 global cover, and it outranks Salesforce on customer experience ratings. Monday CRM gives every plan 24/7 live chat customer support.
切换指南
Already running one of them? Here is what changes if you move.
🔄 Switching from SugarCRM to Monday CRM?
✅ 你将获得：
- A far lower bill and no ten-seat floor
- Kanban, gantt and calendar views for managing tasks
- Onboarding that most employees finish in a day
❌ 你会失去什么：
- Sugar Market campaigns and Sugar Serve service features
- On-premises hosting and full data location control
- SugarPredict scoring and geo mapping for field reps
📋 如何切换：
- Export accounts, contacts and open deals to CSV
- Start a Monday CRM trial and pick a pipeline template
- Import the files, then rebuild your key workflows
🔄 Switching from Monday CRM to SugarCRM?
✅ 你将获得：
- Marketing, sales and service on a single platform
- Account hierarchies built for complex B2B structures
- API depth for ERP, finance and warehouse systems
❌ 你会失去什么：
- Project views, resource planning and built-in time tracking
- Cheap seats for a research team or side department
- Same-week setup without outside help
📋 如何切换：
- Export each board, including files and activity history
- Book a SugarCRM demo and scope your modules
- Run migration with the Sugar team or a certified partner
我们的评测没有涵盖的内容
This comparison focused on sales teams at small and mid-sized companies. We did not price Sugar Market’s contact tiers past the 10,000-contact entry point, and we did not test file storage limits at scale. Enterprise procurement, custom SLAs and multi-region hosting sit outside what we could check. If you are buying for 500 employees, treat these figures as a starting map rather than a final quote.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | 星期一客户关系管理 |
| 🚀 核心功能 | SugarCRM |
| 📊 深度报道 | SugarCRM |
| ⚙️ Automation Setup | 星期一客户关系管理 |
| 👶 易用性 | 星期一客户关系管理 |
| 🔌 集成 | 领带 |
| 📁 项目管理 | 星期一客户关系管理 |
| 🏆 总冠军 | 星期一客户关系管理 |
🏆 优胜者：MONDAY CRM
Monday CRM wins 4 of 7 categories.
最适合： Small businesses, mixed sales and project teams, and companies that want a working pipeline this week
These two products answer different questions. SugarCRM asks how deeply you need to model your business. Monday CRM asks how fast you need to start.
SugarCRM is the better fit for manufacturing, wholesale and distribution firms. Its marketing and service arms remove the need for two more subscriptions. The trade is cost, setup time and a real learning curve.
Monday CRM covers the standout features most teams actually use daily. It wins on price, speed and the fact that project work lives beside the pipeline. That combination is why it takes the top spot here.
SugarCRM 的更多比较
Here is how SugarCRM measures up against other crm alternatives:
SugarCRM 胜出的原因： roughly 32% lower total cost of ownership, hosting you control, and code-light configuration for specific business needs
Salesforce 的优势在于： a far bigger app marketplace, a deeper partner bench, and more mature AI tooling
SugarCRM 胜出的原因： ERP-grade integration, account hierarchy modelling, and on-premises deployment
HubSpot 在以下方面胜出： a usable free version, gentler onboarding, and stronger inbound marketing reporting
SugarCRM 胜出的原因： full sales pipeline coverage, campaign tools inside the same suite, and forecasting built for revenue teams
Zendesk 在以下方面胜出： sharper ticket routing, better agent workspaces, and a stronger help-centre builder
SugarCRM 胜出的原因： predictive lead scoring, multi-currency support across 30+ languages, and heavier customization
Insightly 在以下方面胜出： no seat floor, lighter admin load, and project tracking bundled with the CRM
周一CRM对比更多
Monday CRM competes with several project management platforms that added sales features:
周一 CRM 与 管道驱动
周一 CRM 胜出： project boards beside the pipeline, richer dashboards, and broader use across departments
Pipedrive 获胜： a tighter sales-only workflow, stronger email sync, and simpler seat maths
周一 CRM 与 点击上
周一 CRM 胜出： a calmer interface, faster board setup, and cleaner mobile use
ClickUp 在以下方面胜出： more task management depth per dollar, docs built in, and a more generous entry tier
周一 CRM 胜出： visual pipeline editing, quicker automation building, and better cross-team visibility
Zoho CRM 的优势在于： native email marketing, telephony features, and a cheaper path for pure sales use
周一 CRM 胜出： price per seat at scale, project delivery views, and flexible board structures
HubSpot 在以下方面胜出： content and email tooling, lead attribution, and a free tier that never expires
Neither product sells unlimited users on a flat fee, so model your seat count before comparing quotes.
常见问题解答
SugarCRM是用来做什么的？
It manages sales, marketing and service on one system. Mid-sized and large firms use it to track accounts, run campaigns and handle support cases.
Monday 是 CRM 工具吗？
Yes. Monday CRM is a dedicated sales product built on the same boards that power its project management tools, so pipelines and delivery work share one system.
CRM系统通常要多少钱？
Entry plans run from about $9 to $60 per seat monthly. Monday CRM starts at $9 and SugarCRM at $59, which spans most of that range.
SugarCRM有哪些缺点？
The ten-seat floor, higher cost and a steep learning curve. Deeper module changes need coding help, and service tooling trails dedicated helpdesk products.
Monday.com 可以免费使用吗？
A limited free tier covers two seats and three boards on the work management product. CRM pipelines need a paid plan after the trial ends.
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