Быстрый старт
В этом руководстве описаны все функции Synthflow:
- Начиная — Create your account and connect a number
- Как использовать интеллектуальное управление вызовами — Route inbound and outbound phone calls without missed leads
- Как использовать автоматический планировщик — Book appointments live during calls through Google Calendar
- Как пользоваться службой автоматического ответа на звонки — Answer every caller after hours with no staff
- Как использовать голосовых агентов на основе ИИ — Build agents that hold real conversations with customers
- Как использовать отчеты и аналитику — Read every call transcript and spot weak answers
- Как использовать интеграцию с WhatsApp — Follow up on a second channel after each call
- Как использовать ИИ-администратора — Greet callers, escalate complex issues, and transfer warmly
- Как использовать консьерж-сервис с искусственным интеллектом — Handle guest requests and service questions around the clock
- Как использовать оптимизацию IVR — Replace menu trees so callers just say what they want
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
I have run Synthflow AI on live бизнес lines for eight months and tested every feature here.
Every screenshot and step comes from my own account, not a vendor demo reel.
Disclaimer: this page contains affiliate links, and I acknowledge that clearly before you read further.
Synthflow AI is a голос AI platform that builds ai voice agents to handle phone calls automatically.
Most people set up one agent and never touch the rest of the tool.
This guide shows you how to use Synthflow feature by feature.
Step by step, with screenshots and pro tips from real work.
Учебное пособие по Synthflow
This How to Use Synthflow tutorial walks through every feature, from your first agent to advanced flow work.
Синтезфлоу
Stop losing business to missed calls. Synthflow AI answers every phone call with voice agents that book appointments, qualify leads, and transfer complex cases to your team. Usage based billing starts at $0, so you can build and test an agent before you buy anything.
Начало работы с Synthflow
Before any feature works, finish this one time setup.
Это займет около трех минут.
Watch my walkthrough of the platform first:
Теперь давайте разберем каждый шаг.
Шаг 1: Создайте свою учетную запись
Go to the Synthflow website and click the Get Started button.
Введите свой рабочий адрес электронной почты и создайте пароль.
✓ Контрольная точка: a confirmation email lands in your входящие within a minute.
Шаг 2: Подключите номер телефона
Synthflow AI runs in the browser, so there is no app to download.
Buy a number inside Synthflow, or integrate an existing number using Twilio.
Вот как выглядит панель управления:
✓ Контрольная точка: your number shows a green connected status.
Step 3: Feed the Agent Your Business Data
Upload PDFs or documents so the agent knows your services, hours, and prices.
No coding skills are needed at any point here.
✅ Готово: Вы готовы использовать любую из перечисленных ниже функций.
How to Use Synthflow Smart Call Manager
Интеллектуальное управление звонками lets you route every inbound and outbound call to the right ai agents automatically.
Вот пошаговая инструкция по его использованию.
Step 1: Open the Numbers Tab
Click Phone Numbers, then assign your number to an agent.
One number can hold separate inbound and outbound agents.
Step 2: Set Your Routing Rules
Choose what happens on busy lines and after hours.
Add a transfer number so callers reach a human when needed.
Вот как это выглядит:
✓ Контрольная точка: the call log shows your test with a full recording.
Step 3: Run a Test Call
Use the dashboard to place a live test call and listen back.
✅ Результат: no more missed calls, day or night.
💡 Полезный совет: Set a second transfer number for overflow. Sales teams lose deals when the first line rings out.
Как использовать автоматический планировщик задач Synthflow
Автоматический Планировщик lets you let the agent book appointments during the call itself.
Вот пошаговая инструкция по его использованию.
Шаг 1: Подключите свой календарь
Open Integrations and connect Google Calendar or Cal.com.
Grant booking access when the consent screen appears.
Step 2: Define Your Availability
Pick your working hours, slot length, and buffer time.
Real time booking then happens mid conversation, not after it.
Вот как это выглядит:
✓ Контрольная точка: a test booking appears on your calendar with the correct date.
Step 3: Add a Confirmation Action
Trigger an SMS or email confirmation the moment a slot is taken.
✅ Результат: your calendar fills while you sleep.
💡 Полезный совет: Block a 15 minute buffer between slots. Back to back bookings leave no room when a call runs long.
Как пользоваться автоматизированной службой ответов Synthflow
Автоматизированная служба ответов на звонки lets you answer every caller when your team is offline.
Вот пошаговая инструкция по его использованию.
Шаг 1: Выберите шаблон
Start from a pre built template such as appointment scheduling.
Templates save an hour of prompt writing on day one.
Step 2: Write the Greeting
Keep the opening line short and name your business.
Tell the agent to acknowledge the reason for the call before answering.
Вот как это выглядит:
✓ Контрольная точка: an after hours test call gets a full answer, not voicemail.
Step 3: Set an Escalation Path
Route anything the agent cannot answer to a human on request.
✅ Результат: 24/7 availability without night shift staff.
💡 Полезный совет: Add your top ten questions to the knowledge base. Callers ask the same things far more often than you expect.
Как использовать голосовых агентов Synthflow AI
Голосовые агенты на основе ИИ lets you build ai voice agents that hold real conversations with your customers.
Вот пошаговая инструкция по его использованию.
Step 1: Choose Your Build Mode
Pick Flow Designer for structured logic or Single Prompt for speed.
You can create multiple agents using both approaches.
Step 2: Add Conversation Nodes
Each node in Flow Designer is one action or decision point.
Place a Conversation node before any branch so the agent waits for the answer.
Deterministic logic means the agent follows set rules rather than making its own decisions.
Вот как это выглядит:
✓ Контрольная точка: your agent greets you by name on a test call.
Step 3: Pick the Voice
Выберите ElevenLabs voice, then tune tone, speed, and volume.
✅ Результат: an ai voice that most callers cannot tell from a person.
💡 Полезный совет: Upload audio samples to clone your own voice. Regular customers respond better to a voice they already know.
Как использовать отчеты и аналитику Synthflow
Отчеты и аналитика lets you see what your voice agents actually said on every call.
Вот пошаговая инструкция по его использованию.
Step 1: Open Call History
Filter by agent, outcome, or date range.
Use search to find one caller fast.
Step 2: Read the Transcript
Open any call and read the transcript beside the recording.
Weak answers show up as long pauses or repeated questions.
Вот как это выглядит:
✓ Контрольная точка: your dashboard shows call volume, duration, and outcomes.
Step 3: Feed Fixes Back
Rewrite the prompt or add the missing fact to your knowledge base.
Share the transcript with your team so any fact you added gets checked.
✅ Результат: a clear view of where the agent loses people.
💡 Полезный совет: Review ten transcripts every Friday. Fifteen minutes of reading beats a month of guessing.
Как использовать интеграцию Synthflow с WhatsApp
Интеграция с WhatsApp lets you continue the conversation on a channel people actually read.
Вот пошаговая инструкция по его использованию.
Step 1: Link WhatsApp
Connect your business number in the integrations panel.
Verify ownership through the code sent to that number.
Step 2: Build the Follow Up
Write one short message the agent sends after each call.
Include the booking link or the quote you mentioned on the phone.
Вот как это выглядит:
✓ Контрольная точка: a test call ends with a WhatsApp message on your phone.
Step 3: Set the Trigger
Fire the message only on calls that end with a booking or a quote.
✅ Результат: fewer dropped leads between the call and the sale.
💡 Полезный совет: Keep messages under two lines. Long follow ups get ignored, short ones get replies.
Как использовать Synthflow AI Receptionist
Искусственный интеллект-администратор lets you greet callers, qualify them, and escalate the hard ones.
Вот пошаговая инструкция по его использованию.
Step 1: Define the Intake Questions
Ask name, reason for calling, and preferred callback time.
Store each answer as a variable you reference later.
Step 2: Add Lead Qualification Logic
Branch high intent callers straight to your sales line.
Send everyone else to booking or a callback queue.
Вот как это выглядит:
✓ Контрольная точка: a transferred call arrives with a summary attached.
Step 3: Turn On Warm Transfer
The agent passes call context to the human before handing over.
✅ Результат: your team only picks up calls worth their time.
💡 Полезный совет: Score leads on budget and timeline, not politeness. Friendly callers are not always buyers.
Как пользоваться Synthflow AI Concierge
ИИ-консьерж lets you handle guest requests and service questions at any hour.
Вот пошаговая инструкция по его использованию.
Step 1: Load Your Service Menu
Upload your list of services, hours, and prices.
Add anything guests ask about that is not on your site.
Step 2: Enable Request Handling
Let the agent take a request and log it for your team.
Cancel and reschedule flows belong here too.
Вот как это выглядит:
✓ Контрольная точка: a test request appears as a new record in your CRM.
Step 3: Connect Your CRM
Push every request into HubSpot or Salesforce natively.
✅ Результат: guest assistance that never sleeps.
💡 Полезный совет: Add an accessibility note to your greeting. Offering a slower pace helps callers who need it.
How to Use Synthflow IVR Optimizer
Оптимизация IVR lets you replace press one menus with plain speech.
Вот пошаговая инструкция по его использованию.
Step 1: Map Your Current Menu
Write down every option callers hear today.
Most menus have three real paths and a lot of noise.
Step 2: Rebuild It as One Question
Ask callers what they need and let the agent understand the answer.
The Multi-Agent System keeps each path as its own small flow.
Вот как это выглядит:
✓ Контрольная точка: every spoken request reaches the right agent.
Step 3: Test Every Path
Call in and try each path, including the one nobody uses.
✅ Результат: shorter calls and fewer hang ups.
💡 Полезный совет: Kill any menu option under two percent of traffic. Fewer choices means faster calls.
Советы и сочетания клавиш для Synthflow Pro
After eight months on this platform, here are the shortcuts I actually use.
Every user gets the same строитель, so these work at any account level.
Клавиатурные сочетания
| Действие | Быстрый доступ |
|---|---|
| Save the current agent | Ctrl + S |
| Duplicate a selected node | Ctrl + D |
| Undo a flow change | Ctrl + Z |
| Fit the whole flow on screen | Shift + 1 |
Скрытые функции, которые большинство людей упускают из виду.
- Многоагентная система: break one huge flow into small reusable sub flows that are easier to work on.
- Обычай голосовой клон: upload audio samples and the tool builds a voice that sounds like your own team.
- Warm transfer context: the human who picks up hears what happened before they say hello.
- BELL framework: build, evaluate, launch, and learn is the loop Synthflow recommends for every agent.
Here is what my own account looks like after eight months of use:
Распространенные ошибки в Synthflow, которых следует избегать.
Mistake #1: Branching before the agent has an answer
❌ Неправильно: adding branch logic straight after the greeting node.
✅ Справа: place a Conversation node first so the system waits for and stores the reply.
Mistake #2: Launching with an empty knowledge base
❌ Неправильно: going live with only a prompt and hoping the agent guesses your prices.
✅ Справа: upload your service documents before the first real call.
Mistake #3: Ignoring accents and complex questions
❌ Неправильно: assuming the ai handles every caller without help.
✅ Справа: build an escalate path рано, because heavy accents and complex questions still need a person.
Устранение неполадок Synthflow
Problem: The agent talks over the caller
Причина: the interruption threshold is set too low for your line quality.
Исправить: raise the silence timeout by half a second and test again on a mobile connection.
Problem: Bookings are not reaching the calendar
Причина: the calendar connection expired or the account lost booking permission.
Исправить: disconnect the integration, reconnect it, and place one test call to confirm.
Problem: Your bill jumped this month
Причина: usage based billing scales with call minutes, so volume spikes hit the invoice fast.
Исправить: cap concurrent calls and check the minutes report weekly instead of monthly.
📌 Примечание: if none of these fix your issue, contact Synthflow support.
Что такое Synthflow?
Synthflow AI is a voice AI operating system that automates and scales thousands of calls from one platform.
Think of it like hiring a receptionist who never sleeps and never forgets a script.
It is designed for ease of use, which makes it a versatile tool across many types of businesses.
Watch my full review video:
It runs on models like GPT-4o and ElevenLabs, and it includes these key features:
- Интеллектуальное управление звонками: route inbound and outbound phone calls to the right agent.
- Автоматический планировщик: book appointments live through Google Calendar or Cal.com.
- Автоматизированная служба ответов на звонки: answer every caller after hours with no staff on shift.
- Голосовые агенты на основе ИИ: build agents that hold real conversations with your customers.
- Отчеты и аналитика: read every call transcript and spot weak answers fast.
- Интеграция с WhatsApp: follow up on a second channel after the call ends.
- Искусственный интеллект-администратор: greet callers, run lead qualification, and transfer warmly.
- ИИ-консьерж: handle guest requests and service questions around the clock.
- Оптимизация IVR: replace menu trees so callers just say what they want.
Недвижимость teams use it for lead qualification, clinics use it for appointments, and restaurants use it for bookings.
Multi cloud redundancy and instant failover keep enterprise lines up when one region fails.
Полный обзор смотрите в нашем разделе Обзор Synthflow.
Цены Synthflow
Here is what Synthflow costs in 2026:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Оплата по факту использования | Оплата по факту использования, начальная стоимость 0 долларов. | Малый бизнес testing their first agent |
| Предприятие | Связаться с отделом продаж | Teams needing failover, безопасность review, and volume rates |
Бесплатная пробная версия: yes, you can build and test an agent for $0 before you purchase minutes.
Гарантия возврата денег: no formal guarantee, but usage billing means you only pay for calls you place.
💰 Лучшее соотношение цены и качества: Pay as you go — you buy minutes as you need them, with no seat fees.
One warning from my own invoices: costs climb quickly at high call volume.
Synthflow против альтернатив
How does Synthflow compare? Here is the competitive landscape:
Посмотрите это сравнение:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| Синтезфлоу | No code voice agents | 0 долларов для начала | ⭐ 4.2 |
| CallHippo | Business phone lines | 18 долларов в месяц | ⭐ 4.3 |
| КриспКолл | Global numbers | 15 долларов в месяц | ⭐ 4.4 |
| CallRail | Отслеживание звонков | 50 долларов в месяц | ⭐ 4.5 |
| Перескажите об ИИ | Natural conversations | 0,07 долл./мин | ⭐ 4.6 |
| Вапи | Developer control | 0,05 долл./мин | ⭐ 4.4 |
| Безвкусный ИИ | High volume outbound | $0.09/min | ⭐ 4.2 |
| Воздушный ИИ | Long sales calls | Обычай | ⭐ 3.9 |
| Гудколл | Small local teams | 59 долларов в месяц | ⭐ 4.3 |
| ElevenLabs | Voice quality | 5 долларов в месяц | ⭐ 4.7 |
Краткий выбор:
- Лучший вариант в целом: Synthflow — the widest feature set with no coding required.
- Оптимальный бюджет: KrispCall — cheap numbers if you only need calling, not ai.
- Лучший вариант для начинающих: Goodcall — the fastest setup for a single location.
- Лучший вариант для разработчиков: Vapi — full control if your team writes code.
🎯 Альтернативы Synthflow
Ищете альтернативы Synthflow? Вот лучшие варианты:
- 🚀 CallHippo: a full business phone system with power dialing, better suited to human sales teams than ai agents.
- 💰 KrispCall: cheap global numbers and unified calling, a fit when you want lines rather than voice agents.
- 📊 CallRail: the strongest call tracking and attribution reporting if marketing spend is your real вопрос.
- 🌟 Перескажите об ИИ: praised for natural conversations and predictable behaviour when callers interrupt mid sentence.
- 🔧 Вапи: more flexibility for developers, though it needs real technical setup before your first live call.
- ⚡ Безликий ИИ: built for very high outbound volume, with tight control over latency and call pacing.
- 💼 Воздушный ИИ: aimed at long sales conversations, best for teams that live on the phone all day.
- 👶 Удачное решение: the easiest starting point for a small local business that just needs calls answered.
- 🎨 ElevenLabs: the best raw voice quality in the world right now, though it is a voice engine, not a full platform.
Полный список смотрите в нашем Альтернативы Synthflow гид.
⚔️ Сравнение Synthflow
Here is how Synthflow stacks up against each competitor:
- Synthflow против CallHippo: Synthflow answers calls on its own, CallHippo just routes them to people.
- Synthflow против KrispCall: KrispCall wins on number pricing, Synthflow wins on автоматизация.
- Synthflow против CallRail: CallRail measures calls, Synthflow handles them.
- Synthflow против Retell AI: Retell handles interruptions better, Synthflow gives you more prebuilt features.
- Synthflow против Vapi: Vapi offers deeper control, Synthflow gets you live without a developer.
- Synthflow против Bland AI: Bland leads on outbound scale, Synthflow leads on inbound reception work.
- Synthflow против Air AI: Air targets long sales calls, Synthflow covers a wider range of use cases.
- Synthflow против Goodcall: Goodcall is simpler, Synthflow scales to multi location teams.
- Synthflow против ElevenLabs: ElevenLabs supplies the voice, Synthflow supplies the whole agent around it.
Начните использовать Synthflow прямо сейчас!
Вы научились использовать все основные функции Synthflow:
- ✅ Интеллектуальное управление звонками
- ✅ Автоматический планировщик
- ✅ Автоматизированная служба ответов на звонки
- ✅ Голосовые агенты на основе ИИ
- ✅ Отчеты и аналитика
- ✅ Интеграция с WhatsApp
- ✅ Искусственный интеллект на ресепшене
- ✅ Консьерж с искусственным интеллектом
- ✅ Оптимизация IVR
Следующий шаг: pick one feature and try it today.
Most people start with Smart Call Management.
Это займет меньше пяти минут.
I hope this guide saved you a few hours of trial and error.
If something here did not work for you, leave a comment and I will take a look. Thanks for reading.
Часто задаваемые вопросы
Что делает Synthflow?
Synthflow builds ai voice agents that answer phone calls, book appointments, run lead qualification, and transfer complex calls to your team, all without any coding.
Что такое Synthflow AI?
Synthflow AI is a voice AI platform that creates, manages, and scales voice agents from one dashboard, using models like GPT-4o and ElevenLabs voices.
Какие языки программирования поддерживает Synthflow?
Synthflow supports more than 30 languages through its ElevenLabs voice layer, covering English, Spanish, German, French, Portuguese, Hindi, Arabic, and most major European languages.
How much does Synthflow cost?
Synthflow uses usage based billing that starts at $0, so you only pay for call minutes. Enterprise teams contact sales for volume rates and failover.
Как отменить Synthflow?
Open account settings, select billing, and cancel your plan there. Usage billing stops at the end of the current cycle, and your call transcripts stay downloadable.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 