⚡ Краткий вывод:
- Цены: ClickUp starts at $7 per user per month. SugarCRM starts at $59 per user per month with a ten user minimum.
- Лучше всего подходит для: ClickUp suits project management and task management for smaller teams. SugarCRM suits sales, marketing and service teams in manufacturing and distribution.
- Ключевое отличие: ClickUp is a project management platform. SugarCRM is a CRM platform built around customer records and revenue.
- Наш выбор: ClickUp for most readers, because the free plan and $7 entry price fit малый бизнес far better.
These two tools rarely end up on the same shortlist by accident.
One is CRM software. The other is project management software.
Yet both promise to run your whole бизнес from a single platform.
That overlap is where the confusion starts.
This full comparison shows where each one actually earns its price.
Обзор
This SugarCRM vs ClickUp comparison covers pricing, core features, and ease of use.
Мы изучили документацию, страницы с ценами и отзывы пользователей обоих инструментов.
Наши авторы также провели некоторое время, непосредственно работая с каждой платформой.
Эти замечания приведены в разделах «Что заметила наша команда» ниже.
By the end, you will know which system fits your company.
Что такое ClickUp?
ClickUp is project management software for teams that plan and track work together.
It puts tasks, docs, calendars, and chat inside one workspace.
That setup cuts the tool switching most project management tools create.
You can assign tasks, set a due date, and view tasks six different ways.
A multi-level hierarchy runs from Workspaces down to Spaces, Folders, Lists, and Subtasks.
Here is a walkthrough of how the platform handles day-to-day work.
🏆 Победитель: ClickUp
A free forever plan with unlimited users. Paid tiers add Gantt charts, guest access, and time tracking.
Цены ClickUp
ClickUp offers one free tier and three paid plans. Here is what each one costs.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатно | $0 | Solo workers and unlimited users testing tasks |
| Без ограничений | 7 долларов США/пользователь/месяц | Small businesses needing unlimited storage |
| Бизнес | 12 долларов США/пользователь/месяц | Marketing teams and multiple projects |
| Предприятие | Обычай | Enterprise level plans with single sign on |
Pricing verified August 2026.
Бесплатная пробная версия: Yes. ClickUp offers a 15-day free trial on its paid plans.
Гарантия возврата денег: A 30-day money-back guarantee applies to every paid plan.
📌 Примечание: The free forever plan caps custom fields at 100 uses. The Enterprise plan adds HIPAA compliance for regulated work.
⚠️ Предупреждение: Upgrades apply to your entire workspace. Every team member moves to the paid plan together, so costs rise faster than expected.
Основные преимущества ClickUp
Here is what makes ClickUp worth a look:
- One workspace for everything: Tasks, docs, calendars, and communication sit together. That removes the disparate tools most teams juggle.
- Гибкие режимы просмотра: List, Board, Calendar, Gantt, and Timeline layouts cover both basic workflows and advanced workflows.
- Автоматизация without code: Over 100 pre-built automation templates handle repetitive steps. Custom rules cover the rest.
- Resource management built in: Native timers, time estimates, and workload views help you spot burnout рано.
- Goal tracking: Measurable goals link directly to tasks. Your team sees how daily work rolls up to strategy.
- A wide tech stack fit: ClickUp includes over 1,000 integrations covering Slack, Google Drive, and Zoom.
- Учебные материалы: ClickUp University, a knowledge base, and live training cover onboarding for new features.
Что заметила наша команда
Наш писатель built a real content calendar in ClickUp and ran it for several weeks. Here is what stood out from that hands-on time:
Плюсы и минусы ClickUp
✅ Плюсы
- The free forever plan allows an unlimited number of users
- Paid plans start at $7 per user per month
- Более 1000 интеграций, включая Slack, Google Drive и Zoom.
- Gantt charts, Kanban board, calendar, and list views in one place
- Built-in time tracking, timesheets, and workload views
❌ Минусы
- The interface is complex and overwhelming for new users
- Reporting tools are scattered across the platform and hard to find
- Телефонная поддержка отсутствует, а онлайн-чат запускается с помощью чат-бота на основе искусственного интеллекта.
- Time tracking feels cumbersome and lacks true employee scheduling
Что такое SugarCRM?
SugarCRM is a CRM platform for sales, marketing and service work.
It gives you a 360-degree view of every customer across departments.
The suite breaks into three arms: Sugar Sell, Sugar Market, and Sugar Serve.
Sugar Sell handles Salesforce automation, reports, and product performance tracking.
Sugar Market covers marketing automation, SEO, and социальные сети инструменты.
Sugar Serve добавляет интеллектуальную маршрутизацию, отслеживание обращений и единую консоль поддержки.
Its 2026 strategy centers on guided selling that blends CRM and ERP данные.
This walkthrough shows how the modules fit together.
🥈 Runner Up: SugarCRM
Built for relationship-driven B2B sales. Strong customization, deep ERP links, and flexible hosting for specific business needs.
Ценообразование SugarCRM
SugarCRM pricing runs on three paid tiers. There is no free version.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стандарт | 59 долларов США/пользователь/месяц | Core features and basic support |
| Передовой | 85 долларов США/пользователь/месяц | Sales performance and geo mapping |
| Премьер | 135 долларов США/пользователь/месяц | Планы корпоративного уровня с расширенной поддержкой. |
Pricing verified August 2026.
Бесплатная пробная версия: No. SugarCRM does not offer a free trial on most plans.
Гарантия возврата денег: None published. Contracts are usually billed annually through a sales rep.
📌 Примечание: Every tier carries a ten user minimum. Your real SugarCRM cost is ten seats, so the Standard plan starts near $590 per month.
⚠️ Pricing conflict: Some published sources list Sugar Professional at $52 per user and Sugar Enterprise at $65 per user, plus a separate Sugar Market plan near $1,000 per month for 10,000 contacts. Our table uses the verified figures above. Confirm current CRM prices with SugarCRM directly before you sign.
Основные преимущества SugarCRM
Here is where this CRM software earns its keep:
- One customer record: Sales, marketing, and support share the same data. Silos between service teams disappear.
- SugarPredict AI: Domain-specific AI scores leads and suggests the next best action inside seller workflows.
- Глубокая персонализация: You can customize SugarCRM with drag and drop workflows, custom fields, and layouts without code.
- Flexible hosting: Its open source CRM heritage lets you choose on-premises, private cloud, or public cloud.
- Глобальный охват: Over 30 languages and multiple currencies support businesses expanding across borders.
- Lower total cost: Setup costs run about 42% below Salesforce, which cuts total cost of ownership by roughly 32%.
- Open integration: REST and SOAP API access connects legacy systems and removes data siloes.
Что заметила наша команда
Our writer set up a small pipeline in SugarCRM and worked through its configuration screens. Here is what stood out:
Преимущества и недостатки SugarCRM
✅ Плюсы
- Modular design bends to unique industry processes without heavy coding
- Sales, marketing and service run on one connected customer record
- Choice of on-premises or cloud hosting avoids vendor lock-in
- Strong fit for manufacturing, wholesale, and distribution accounts
❌ Минусы
- Steep learning curve caused by the size of the feature set
- Deeper changes, like new business modules, still need software development
- Customer service tools trail Zendesk and Salesforce Service Cloud
- No free plan, no free trial, and a hard ten user minimum
Сравнение характеристик
These platforms overlap more than their categories suggest. Both manage work, both track records, and both sell themselves as a single platform.
We compared ten areas that decide which system fits your business operations.
| Особенность | ClickUp | SugarCRM |
|---|---|---|
| Начальная цена | 7 долларов США/пользователь/месяц | 59 долларов США/пользователь/месяц |
| Бесплатный план | ✅ | ❌ |
| Бесплатная пробная версия | ✅ 15 дней | ❌ |
| Управление задачами | ✅ | ❌ |
| Sales Pipeline & Leads | ❌ | ✅ |
| Маркетинг Автоматизация | ❌ | ✅ |
| Учет рабочего времени | ✅ | ❌ |
| ИИ-помощник | ✅ ClickUp Brain | ✅ SugarPredict |
| Вариант с самостоятельным размещением | ❌ | ✅ |
| Лучше всего подходит для | Управление проектом | B2B sales and service |
1. Core Function: Task Management vs Sales Automation
ClickUp: Work starts as a task. You assign tasks, set a due date, and nest subtasks under Lists and Folders. This hierarchy handles complex projects without extra plugins.
SugarCRM: Work starts as a customer record. Sales automation moves leads through stages and logs every touch. Tasks exist, but they hang off accounts rather than projects.
2. Views, Kanban Board and Custom Workflows
ClickUp: You get List, Board, Calendar, Gantt, and Timeline layouts on the same data. Gantt charts cover dependencies, and the Kanban board suits fast sprint work.
SugarCRM: Views follow pipeline logic instead of project logic. Custom workflows and custom fields shape records around specific business rules, though the setup takes planning.
3. Time Tracking and Sales Performance
ClickUp: Native timers and manual logging track billable hours against estimates. Timesheets roll up per team member, which helps agencies bill accurately.
SugarCRM: There is no built-in timer. The platform measures sales performance and product performance through quotas, forecasts, and pipeline reporting instead.
⚠️ Предупреждение: ClickUp time tracking is not as smooth as the marketing suggests, and it lacks true employee scheduling. Treat it as task timing, not workforce planning.
4. Automation and Drag and Drop Workflows
ClickUp: Over 100 pre-built automation templates cover status changes, assignments, and reminders. Custom rules extend them, and both basic workflows and advanced workflows stay code-free.
SugarCRM: Marketing automation and service automation run on drag and drop workflows. Nurture campaigns, case routing, and escalation rules all build from the same editor.
5. Шаблоны и настройка
ClickUp: Over 1,000 pre-built templates cover sprints, content calendars, and onboarding. You can save time by cloning a template instead of building an entire workspace by hand.
SugarCRM: Customization goes deeper but costs more effort. You can customize SugarCRM through no-code configuration, then extend it with custom URLs and branded assets for specific business needs.
6. Calendar Integration and Campaign Pages
ClickUp: Calendar integration syncs meetings and task dates in one view. Scheduling new tasks around existing commitments takes a drag, not a form.
SugarCRM: Sugar Market builds landing pages and forms that feed leads straight into the pipeline. That closes the loop between marketing and service teams.
7. AI Assistant: ClickUp Brain vs SugarPredict
ClickUp: ClickUp Brain answers questions about your workspace, drafts updates, and tracks workloads. An AI Notetaker captures meetings and turns them into tasks.
The assistant also surfaces answers inside search, which matters once your data grows.
SugarCRM: SugarPredict uses domain-specific AI to score lead conversion likelihood. Generative AI and sentiment analysis feed guided selling prompts for reps chasing revenue.
8. Integrations and Your Tech Stack
ClickUp: Over 1,000 integrations connect Slack, Google Drive, and Zoom. Enterprise search then pulls results from those connected tools into one bar.
SugarCRM: Native connectors plus REST and SOAP API access link ERP and legacy software. That depth is why manufacturing and distribution firms pick this CRM platform.
9. Security, Permissions and Deployment
ClickUp: Two-factor authentication and user permissions control who sees what. Single sign on arrives on the Enterprise plan, and guest access covers outside collaborators.
SugarCRM: Role-based access sits alongside a full безопасность console. You also choose where records live, since on-premises hosting keeps data inside your own system.
Deployment choice is the sharper difference here, so it deserves its own look.
10. Ценообразование и стоимость
Here are the CRM prices and project management costs side by side.
| Уровень | ClickUp | SugarCRM |
|---|---|---|
| Бесплатно | $0 | ❌ Бесплатной версии нет |
| Вступительный платный план | Безлимитный доступ: 7 долларов США/пользователь/месяц | Standard: $59/user/month |
| Mid paid plan | Бизнес: 12 долларов США/пользователь/месяц | Advanced: $85/user/month |
| Лучший план | Предприятие: Индивидуальный заказ | Premier: $135/user/month |
ClickUp: The gap is not close. A five-person team on the Business plan pays $60 per month. ClickUp plans also let a solo user stay on the free forever plan indefinitely.
SugarCRM: The user minimum changes the math. Ten users on Standard means roughly $590 per month before add-ons. That is a real budget line, not a trial spend.
💡 Полезный совет: Vendors often offer discounts on multi-year contracts billed annually. Ask before you accept list pricing.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| An affordable CRM starting point | SugarCRM | Cheaper than Salesforce for similar depth |
| To manage projects and deadlines | ClickUp | Built for multiple projects at once |
| Lead scoring and forecasting | SugarCRM | SugarPredict and pipeline reporting |
| Бесплатная версия для начала | ClickUp | Free forever plan, unlimited users |
| Управление данными на локальном сервере | SugarCRM | Self-hosted deployment option |
| Fewer than ten users | ClickUp | No user minimum at any tier |
💰 Ваш бюджет
ClickUp costs $7 per user per month at entry. SugarCRM asks $59 per user per month and ten users minimum.
🔌 Ваш технологический стек
ClickUp connects to over 1,000 apps in a few clicks. SugarCRM goes deeper into ERP and legacy business software through its APIs.
📝 Ваша ежедневная работа
If your day is deadlines and deliverables, ClickUp fits. If your day is accounts, quotes, and renewals, SugarCRM fits.
🎓 Ваш уровень опыта
Both carry a learning curve. SugarCRM often needs a partner for setup, while ClickUp University and live onboarding training cover most gaps.
🆓 Бесплатные пробные версии и демо-версии
ClickUp gives you 15 days plus a plan that is completely free. SugarCRM runs on scheduled demos with a sales rep.
🛟 Варианты поддержки
SugarCRM support ranges from online support to 24/7 global response for premium customers, which lifts its customer experience score against Salesforce. ClickUp offers 24/7 chat but no phone line.
Руководство по переключению
Already running one of these? Here is what changes if you move.
🔄 Switching from ClickUp to SugarCRM?
✅ Что вы получите:
- A real sales pipeline with lead scoring and forecasting
- Marketing and service features tied to the same customer record
- Self-hosted deployment for teams with strict data rules
❌ Что вы потеряете:
- The free plan and low per-seat entry price
- Gantt charts, whiteboards, and docs for project work
- Built-in time tracking and workload views
📋 Как переключиться:
- Export your lists and custom fields to CSV
- Book a SugarCRM demo and confirm your ten-seat contract
- Import data into modules, then rebuild automations
🔄 Switching from SugarCRM to ClickUp?
✅ Что вы получите:
- A far lower monthly bill with no seat minimum
- Communication features like chat, docs, and a whiteboard feature
- Real time editing and a mobile app with offline capture
❌ Что вы потеряете:
- Pipeline forecasting and quote management
- Native ERP connectors for manufacturing workflows
- Control over where your records are hosted
📋 Как переключиться:
- Export accounts, contacts, and open deals from Sugar
- Start on the free forever plan and map your hierarchy
- Upgrade the entire workspace once your team is settled
Что не было рассмотрено в нашем обзоре
This comparison focused on small businesses and mid-sized teams. We did not test SugarCRM at 500 seats, and we did not evaluate custom module development by a partner agency. Enterprise contract terms, regional data residency, and industry compliance packages were outside our scope. If you manage a large sales organisation, weigh those factors before you decide.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | ClickUp |
| 🚀 Основные функции | Галстук |
| ⏱️ Учет рабочего времени | ClickUp |
| 🎯 Sales & Leads | SugarCRM |
| 👶 Простота использования | ClickUp |
| 🔌 Интеграции | ClickUp |
| 🛟 Поддержка | SugarCRM |
| 🏆 Общий победитель | ClickUp |
🏆 ПОБЕДИТЕЛЬ: CLICKUP
ClickUp wins 4 of 7 categories.
Лучше всего подходит для: Project management, smaller teams, agencies billing hours, and anyone testing a management platform without a contract.
These are two different products aimed at two different problems. ClickUp organises the work. SugarCRM organises the customer.
SugarCRM is the stronger pick when your revenue depends on long B2B relationships. Manufacturing, wholesale, and distribution firms get genuine value from its account depth and ERP links.
But most readers comparing these two are not running a ten-seat CRM contract. They want to manage tasks, hit deadlines, and keep employees aligned without a five-figure commitment.
For that, ClickUp wins on price, speed of setup, and the fact that you can start today for nothing.
Больше информации о ClickUp по сравнению с другими сервисами
Our full ClickUp review compares it against the other project management tools buyers shortlist most:
ClickUp против Asana
ClickUp побеждает по следующим показателям: A free tier with no user cap, native time tracking, and cheaper paid seats
Asana выигрывает по следующим параметрам: A calmer interface, faster onboarding, and steadier performance on very large workspaces
ClickUp против Monday.com
ClickUp побеждает по следующим показателям: Value per seat, docs and whiteboards built in, and a deeper hierarchy for complex tasks
Monday.com побеждает в следующих матчах: Visual board polish, a gentler learning curve, and clearer team communication defaults
ClickUp против Trello
ClickUp побеждает по следующим показателям: Gantt views, dashboards, and automation depth that Trello handles only through paid power-ups
Trello побеждает по следующим параметрам: Instant setup, a card model anyone understands, and less clutter for solo users
ClickUp побеждает по следующим показателям: Task dependencies, workload views, and reporting dashboards aimed at delivery teams
Понятие побеждает по: Document structure, a cleaner writing surface, and knowledge bases that stay readable
Больше сравнений SugarCRM
If you are weighing CRM alternatives, here is how Sugar lands against the other names on most lists:
SugarCRM выигрывает по следующим параметрам: Roughly 32% lower total cost of ownership, hosting choice, and a higher customer experience rating
Salesforce побеждает по следующим параметрам: App marketplace size, partner availability, and its position as the leading CRM by market share
SugarCRM выигрывает по следующим параметрам: Deeper record customization, ERP integration, and predictable per-seat pricing at scale
HubSpot побеждает по следующим показателям: A usable free tier, faster self-serve onboarding, and stronger inbound marketing tooling
SugarCRM выигрывает по следующим параметрам: Sales pipeline ownership, quoting, and one record spanning marketing and service
Zendesk побеждает по следующим показателям: Ticket handling depth, agent workspace design, and help centre publishing
SugarCRM против Freshsales CRM
SugarCRM выигрывает по следующим параметрам: Enterprise customization, deployment flexibility, and industry-specific configurations for manufacturing
Freshsales побеждает по следующим показателям: Lower entry cost, no seat minimum, and a setup process a small team can finish alone
Часто задаваемые вопросы
Для чего используется ClickUp?
Teams use it as a project management platform to manage projects, docs, and goals in one place. Its essential features cover tasks, views, automation, and reporting.
Для чего используется SugarCRM?
It runs sales, marketing, and support on one customer record. B2B firms use it for pipeline tracking, campaigns, and case management across departments.
Действительно ли ClickUp бесплатен навсегда?
Yes. ClickUp’s free plan has no time limit and no user cap. Custom fields are capped at 100 uses, and some other features need a paid tier.
Какие недостатки у SugarCRM?
A steep learning curve, a ten user minimum, and weaker service tools than Zendesk. Deeper changes often need software development or a certified partner.
Сколько обычно стоит CRM-система?
Most mid-market tools run $25 to $150 per seat monthly. Sugar sits at the upper end, which is why its rating scores lower than cheaper rivals.
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