⚡ Краткий вывод:
- Цены: GoTo Resolve paid plans start at $23.75/month. ISL Online starts at $16.90/month.
- Лучше всего подходит для: GoTo Resolve suits teams that want ticketing plus remote support. ISL Online fits regulated industries that need pure удаленный доступ.
- Ключевое отличие: GoTo Resolve is an all in one IT platform with conversational ticketing. ISL Online focuses on secure remote desktop software.
- Наш выбор: GoTo Resolve for most teams, thanks to its wider support capabilities and built-in автоматизация.
Both GoTo Resolve and ISL Online promise fast remote support.
But they solve two different problems for IT teams.
GoTo Resolve (now also branded LogMeIn Resolve) bundles ticketing, remote access, and endpoint protection.
ISL Online keeps things lean with secure remote desktop and unattended access.
This guide breaks down pricing, features, and security for both.
By the end, you will know which tool fits your support team.
Обзор
This GoTo Resolve vs ISL Online comparison covers pricing, core features, and ease of setup.
We also look at security, mobile device support, and who each tool serves best.
Our sources include official documentation, published pricing pages, and user reviews.
Наши авторы также провели некоторое время, непосредственно работая с обеими платформами.
Эти замечания приведены в разделах «Что заметила наша команда» ниже.
Что такое GoTo Resolve?
GoTo Resolve — это универсальное решение. управление ИТ suite for support teams.
Она объединяет удаленную поддержку, систему обработки заявок и управление конечными точками в одном приложении.
The tool replaced the older GoTo Assist product and now also carries the LogMeIn Resolve name.
Employees can submit and follow up on a request straight from Microsoft Teams.
A zero-trust security model asks each user to create personal signature keys.
🏆 Победитель: GoTo Resolve
Remote support, ticketing, and endpoint protection in one platform. Built for small and midsize teams that want to fix issues quicker.
Цены GoTo Resolve
Here is what GoTo Resolve costs in 2026. Let us break it down by plan.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стартер | 23,75 долларов в месяц | Небольшие команды на начальном этапе |
| Рост | 44,75 долларов в месяц | Growing IT teams |
| Передовой | 63,75 долларов в месяц | Multi-agent support teams |
| Полный | 75 долларов в месяц | Full endpoint management |
Цена подтверждена в апреле 2026 года.
Бесплатная пробная версия: Yes. GoTo Resolve offers a 14-day free trial with no credit card required.
Free package: A limited free plan supports up to three agents, three devices, and three remote-control sessions per month.
📌 Примечание: You can add more agents and devices for an extra fee at the billing stage. Higher tiers unlock автоматизация and endpoint protection.
⚠️ Примечание о ценах: These figures come from the CSV pricing database. Some third-party sources list older Basic and Standard tiers at $79 and $190 per month billed annually. Always confirm current rates on the vendor billing page before you buy.
Основные преимущества GoTo Resolve
Here is what makes GoTo Resolve worth a look:
- Интерактивная система продажи билетов: Users create support tickets through Microsoft Teams and Slack. This simplifies how they receive requests and triage problems.
- Все на одной платформе: Remote support, ticketing, and endpoint management sit in one app. Centralizing tools improves how the support team works.
- Безопасность на основе принципа нулевого доверия: Personal signature keys protect access. Two factor authentication adds another layer for new users.
- Проактивная поддержка: Automated patch management and self-healing alerts fix issues before they escalate. This is proactive support in action.
- AI Assistance (GoPilot): Real-time troubleshooting advice can detect and resolve endpoint issues on demand.
- Защита конечных точек: Built-in antivirus and background device management keep remote devices safe without disrupting the user.
Что заметила наша команда
Наш писатель signed up for GoTo Resolve and ran everyday remote support tasks. Here is what stood out during that hands-on time:
Преимущества и недостатки GoTo Resolve
✅ Плюсы
- Система обработки заявок в интерактивном режиме через Microsoft Teams и Slack.
- All in one platform with automation and endpoint protection
- Безопасность на основе принципа «нулевого доверия» с использованием персональных ключей подписи.
- Free package for up to three agents and three devices
❌ Минусы
- Can feel pricey compared to lean remote access tools
- Some users report the site loading slowly on EU links
- Adding agents and devices raises the monthly cost
Что такое ISL Online?
ISL Online is remote desktop software for secure remote access.
It lets IT professionals see and control a computer from thousands of miles away.
Technicians start a remote session through the ISL Light app.
The ISL AlwaysOn app handles unattended access to unattended computers.
The company has kept a breach-free record for 22 years, which appeals to regulated industries.
ISL онлайн
A lightweight remote desktop tool with strong security. Trusted by over 5000 businesses for secure remote access.
Цены на онлайн-услуги ISL
Here is what ISL Online costs in 2026. The pricing structure is simple.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатная пробная версия | 0,00 долларов в течение 15 дней | Тестирование всех основных функций. |
| Стартер | 16,90 долларов в месяц | Solo IT professionals |
| Стандарт | 34,90 долларов в месяц | Небольшие группы поддержки |
| Премиум | 54,90 долларов в месяц | Regulated industries needing SSO |
Цена подтверждена в апреле 2026 года.
Бесплатная пробная версия: Yes. The 15-day trial covers all essential features except multi-session and premium phone support.
Enterprise plans: ISL Online also offers enterprise plans and a Pay Per Use option for teams with heavy demand.
📌 Примечание: Licensing is based on concurrent connections. Every tier allows unlimited users and devices with no per-seat caps.
⚠️ Предупреждение: The Starter plan skips SSO and premium support. Health care and finance teams that need SSO/SAML should budget for the Premium plan.
Основные преимущества ISL Online
Here is why teams pick ISL Online:
- Maximum Security: AES-256 encryption and two factor authentication protect every connection. This suits regulated industries with sensitive information.
- Неограниченное количество пользователей: All plans allow unlimited licensed users and managed devices. Fees do not climb as your team grows.
- Lightweight App: The client app is around 600kb. This makes setup fast and keeps performance smooth.
- Private Cloud: Teams can host a managed private cloud on-site. This gives full control over данные.
- Кроссплатформенность: ISL Online runs on Windows, Mac, and Linux. It also supports Android and iOS устройства.
- Поддержка в онлайн-чате: Human-operated live chat is open to all users, even during the trial period.
Что заметила наша команда
Our writer set up ISL Online and tested both attended and unattended sessions. Here is what stood out:
Преимущества и недостатки онлайн-игры ISL
✅ Плюсы
- AES-256 encryption with a breach-free 22-year record
- Unlimited users and devices on every plan
- Lightweight 600kb client for fast setup
- Live chat support open to trial users too
❌ Минусы
- No built-in ticketing or conversational ticketing
- Некоторые пользователи сообщают о более медленном времени ответа службы поддержки.
- Fewer built-in automation and endpoint protection tools
Сравнение характеристик
Ready to dig into GoTo Resolve vs ISL Online feature by feature?
We compare ten key areas so you can match each tool to your needs.
| Особенность | Перейти к разрешению | ISL онлайн |
|---|---|---|
| Начальная цена | 23,75 долларов в месяц | 16,90 долларов в месяц |
| Бесплатный план | ✅ (3 агента) | ❌ (только пробная версия) |
| Разговорная система продажи билетов | ✅ | ❌ |
| Доступ без присмотра | ✅ | ✅ |
| Защита конечных точек | ✅ | ❌ |
| Индивидуальный брендинг | ❌ | ✅ |
| Неограниченное количество пользователей | ❌ | ✅ |
| Частное облако | ❌ | ✅ |
| Лучше всего подходит для | All in one IT support | Безопасный удалённый доступ |
1. Remote Support Sessions
GoTo Resolve: Technicians launch a remote support session from a web browser with no download. Multiple technicians can join one remote session using a nine-digit access code. They can view multiple monitors and share control during support sessions. A desktop app is also on hand for technicians who assist customers and clients each day.
ISL Online: ISL Online offers remote support through the ISL Light app. It provides remote support with file sharing, audio and video calls, and messaging during a remote session. Technicians get full control of remote computers once the client end approves. Screen sharing lets the remote user watch each step. It can provide remote support to a machine at home or in the office.
2. Conversational Ticketing and Help Desk
GoTo Resolve: This is where GoTo Resolve pulls ahead. Conversational ticketing lets users create tickets through Microsoft Teams and Slack. The helpdesk system supports ticket creation, drag-and-drop management, and progress tracking. This helps the support team receive requests and fix issues quicker.
ISL Online: ISL Online does not include a ticketing system. It focuses on the remote access and remote control side of support. Teams that need ticketing usually pair it with a separate help desk tool.
3. Безопасность и шифрование
GoTo Resolve: GoTo Resolve uses a zero-trust security model. Each user creates personal signature keys for access. Two factor authentication protects new users, giving admin rights holders extra peace of mind over sensitive data.
ISL Online: ISL Online brings AES-256 end-to-end encryption, two factor authentication, and user access management. Security fine-tuning and device permissions give admins full control. Its maximum security setup fits regulated industries that handle sensitive information.
⚠️ Предупреждение: Both tools are secure, but only ISL Online publishes a 22-year breach-free record. For health care and finance, that track record can settle a buying decision.
4. Endpoint Protection and Automation
GoTo Resolve: GoTo Resolve adds endpoint protection with built-in antivirus. Proactive IT automation handles patch management and self-healing alerts. AI Insights detect system anomalies and resolve issues before a ticket is even needed.
ISL Online: ISL Online centers on remote assistance rather than endpoint management. It has fewer automation and endpoint protection tools. Teams that want built-in antivirus and patching will find GoTo Resolve a better match.
5. Поддержка мобильных устройств
GoTo Resolve: GoTo Resolve supports Windows, Mac, Android, and iOS. Mobile device management is built in. Users can grant a technician permission to access a mobile device camera for support.
ISL Online: ISL Online offers mobile device support for Android and iOS devices too. Its mobile support pairs with Windows, Mac, and Linux desktops. Android devices connect with a short session code. This cross-platform reach helps mixed IT environments.
6. Передача файлов
GoTo Resolve: GoTo Resolve allows file transfer during remote support sessions. There is no limit on file type or size. This makes it easy to install patches or move a large file mid-session.
ISL Online: ISL Online includes an easy file transfer tool and a file manager. You can move a file between connected computers to share documents or install programs. Both tools handle file transfer well.
7. Интеграции
GoTo Resolve: GoTo Resolve integrates with Slack and Microsoft Teams for ticket submission and support sessions. Powerful integrations let an organization start a remote session straight from Teams. This keeps the support workflow inside tools your employees already use.
ISL Online: ISL Online offers RDP tunneling without a VPN and integrations for admin workflows. It leans on its own apps rather than deep chat integrations. For pure remote access, that focus keeps things simple.
8. Доступ без присмотра
GoTo Resolve: GoTo Resolve enables background device management on unattended devices. Technicians run routine maintenance without disrupting the user. This background возможность keeps devices patched overnight across remote devices.
ISL Online: ISL Online handles unattended access through the ISL AlwaysOn app. It reaches unattended remote computers and unattended machines even when no one is present. Administrative mode gives technicians administrator rights for deeper fixes.
9. Custom Branding and Administration
GoTo Resolve: GoTo Resolve keeps a simple, intuitive interface for technicians and end users. Its onboarding center helps new users get started fast. Branding options are lighter than ISL Online here.
ISL Online: ISL Online adds custom branding and standard customization for client machines. Administration tools cover user management and session recording. Session recording and session links help IT professionals аудит each session. An access password and device permissions guard access. These unique features give admins deeper control.
10. Ценообразование и стоимость
Let us compare the pricing structure side by side.
| План | Перейти к разрешению | ISL онлайн |
|---|---|---|
| Бесплатная пробная версия | 14 дней, карта не требуется | 15 дней |
| Вход | 23,75 долларов в месяц | 16,90 долларов в месяц |
| Середина | 44,75 долларов в месяц | 34,90 долларов в месяц |
| Выше | 63,75 долларов в месяц | 54,90 долларов в месяц |
| Вершина | 75 долларов в месяц | Корпоративный / Индивидуальный |
GoTo Resolve: Paid plans start at $23.75/month and are billed annually. You get an all in one platform with ticketing, automation, and endpoint protection. The price is higher, but you pay for more support capabilities in one place. It gives you the ability to manage software and hardware from one console.
ISL Online: ISL Online starts lower at $16.90/month with unlimited users on every tier. Its licensing is based on concurrent connections, so cost stays flat as your team grows. For pure remote access, it is the cheaper entry point.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Самая низкая цена входа | ISL онлайн | от 16,90 долларов в месяц |
| Ticketing + support | Перейти к разрешению | Встроенная система диалоговой обработки заявок. |
| Regulated industries | ISL онлайн | AES-256 and breach-free record |
| Защита конечных точек | Перейти к разрешению | Встроенный антивирус и обновление программного обеспечения. |
| Неограниченное количество пользователей | ISL онлайн | No per-seat caps |
| Все на одной платформе | Перейти к разрешению | One app for the whole team |
💰 Ваш бюджет
ISL Online wins on entry price and flat, per-connection cost. GoTo Resolve costs more but folds several tools into one platform.
🔌 Ваш технологический стек
If your team lives in Microsoft Teams, GoTo Resolve fits neatly. If you need cross-platform reach across Windows, Mac, and Linux, ISL Online covers it.
🛠️ Ваш стиль поддержки
GoTo Resolve suits full-service help desks that manage tickets and devices. ISL Online suits teams that just need to connect and control quickly.
🎓 Ваш уровень опыта
Both keep a user friendly, intuitive interface. ISL Online is quick to launch. GoTo Resolve rewards teams that use its great features and extra features.
🆓 Бесплатные пробные версии и демо-версии
Try both before you buy. GoTo Resolve gives a 14-day trial with no card. ISL Online offers a 15-day trial period with nearly all features.
🛟 Варианты поддержки
GoTo Resolve offers 24/7 customer support by email, chat, and phone on paid plans. Both offer support for technical issues and connection issues. ISL Online opens live chat to every user, so you can receive support fast even on a trial.
Руководство по переключению
Уже используете один из этих инструментов? Вот чего следует ожидать, если вы перейдете на него.
🔄 Switching from GoTo Resolve to ISL Online?
✅ Что вы получите:
- Lower entry price and unlimited users
- A lightweight app and private cloud option
- Custom branding for client machines
❌ Что вы потеряете:
- Система обработки заявок в диалоговом режиме внутри Microsoft Teams
- Встроенный антивирус и защита конечных устройств.
- Автоматизированное управление обновлениями
📋 Как переключиться:
- Export your device list from GoTo Resolve
- Create an ISL Online account and install ISL Light
- Set up ISL AlwaysOn on your unattended machines
🔄 Switching from ISL Online to GoTo Resolve?
✅ Что вы получите:
- Conversational ticketing and a full help desk
- Endpoint protection with built-in antivirus
- Proactive automation and AI insights
❌ Что вы потеряете:
- Неограниченное количество пользователей на каждом тарифном плане
- The managed private cloud option
- Custom branding and Linux desktop support
📋 Как переключиться:
- Note your active concurrent connections in ISL Online
- Create a GoTo Resolve account and set signature keys
- Connect Microsoft Teams and add your agents
Что не было рассмотрено в нашем обзоре
This comparison focused on small and midsize IT teams. We did not test large enterprise plans, deep API workflows, or bulk licensing for hundreds of seats. Our notes reflect the April 2026 versions, so features may change. If you manage a huge fleet of remote devices, your priorities may differ from what we covered here.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | ISL онлайн |
| 🎫 Продажа билетов | Перейти к разрешению |
| 🔒 Безопасность | ISL онлайн |
| 🛡️ Защита конечных точек | Перейти к разрешению |
| 🤖 Автоматизация | Перейти к разрешению |
| 👶 Простота использования | Галстук |
| 🏆 Общий победитель | Перейти к разрешению |
🏆 ПОБЕДИТЕЛЬ: GOTO RESOLVE
GoTo Resolve wins three of six categories in this comparison.
Лучше всего подходит для: All in one IT support, conversational ticketing, endpoint protection
GoTo Resolve and ISL Online serve two different buyers. GoTo Resolve is an all in one IT platform that blends ticketing, remote support, and endpoint management.
ISL Online is a lean remote desktop tool with strong security and a low starting price. It is a great tool for regulated industries that just need secure remote access.
If you only want to connect and control remote computers, ISL Online is the better value. If you want ticketing, automation, and endpoint protection in one app, GoTo Resolve is the stronger pick for most support teams.
Больше информации о GoTo Resolve в сравнении с другими сервисами.
Вот как GoTo Resolve выглядит в сравнении с другими инструментами удаленной поддержки:
GoTo Resolve vs TeamViewer
GoTo Resolve выигрывает по следующим параметрам: conversational ticketing, a free package for three agents, simpler billing
TeamViewer побеждает по следующим параметрам: broader device reach, deeper advanced features, larger app suite
GoTo Resolve vs AnyDesk
GoTo Resolve выигрывает по следующим параметрам: built-in ticketing, endpoint protection, Microsoft Teams integration
AnyDesk выигрывает по следующим параметрам: lower price, lightweight setup, fast raw connection speed
GoTo Resolve выигрывает по следующим параметрам: all in one management, proactive automation, conversational ticketing
Сплэштоп побеждает по: cheaper unattended access, strong high-resolution streaming, simple pricing
Больше информации об ISL Online по сравнению с другими онлайн-версиями.
Here is how ISL Online stacks up against other remote access tools:
Онлайн-турнир ISL побеждает в следующих матчах: flat per-connection pricing, a lighter 600kb client, live chat for trial users
TeamViewer побеждает по следующим параметрам: a wider app suite, more third-party integrations, broader brand recognition
ISL Online против RealVNC Connect
Онлайн-турнир ISL побеждает в следующих матчах: private cloud hosting, unlimited users, RDP tunneling without a VPN
RealVNC Connect выигрывает по следующим параметрам: tighter per-device pricing, mature mobile apps, simple licensing for solo users
Онлайн-турнир ISL побеждает в следующих матчах: AES-256 with a breach-free record, session recording, custom branding
RemotePC выигрывает по следующим параметрам: lower annual cost for individuals, simple onboarding, generous device counts
Часто задаваемые вопросы
Что делает GoTo Resolve?
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, and endpoint management so a support team can fix issues quicker from one app.
GoTo Resolve — бесплатная программа?
Yes, in a limited way. A free package supports up to three agents, three devices, and three remote-control sessions per month. There is also a 14-day free trial with no card.
Сколько стоит GoTo Resolve?
Paid GoTo Resolve plans start at $23.75/month billed annually. Higher tiers add automation and endpoint protection. You can add more agents and devices for an extra fee.
Безопасен ли онлайн-сервис?
Yes. ISL Online uses AES-256 encryption, two factor authentication, and access management. It has held a breach-free record for 22 years, which suits regulated industries with sensitive information.
Какой вариант удалённого доступа к рабочему столу является самым безопасным?
Both are secure. ISL Online stands out for maximum security with AES-256 and a long breach-free record. GoTo Resolve counters with a zero-trust model and personal signature keys.
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