문제 발생 후 대응만 하고 업무 진행을 지연시키는 IT 지원에 지치셨나요?
LogMeIn Resolve는 능동적인 접근 방식을 약속하며, 사용자가 상황을 주도적으로 관리할 수 있도록 지원합니다.
하지만 2025년에 과연 그 계획이 실효성을 발휘할까요?
Many are asking: Can this platform streamline your support workflows and boost efficiency?
This LogMeIn Resolve review dives deep into its features, pricing, and real-world performance to help you decide if it’s the right solution to master your IT challenges this year.
Let’s explore if LogMeIn Resolve can be your key to seamless IT support.
Ready to streamline your IT support? 85% of users report improved efficiency with LogMeIn Resolve, and with plans starting at just $23/month, you can experience the power of unified 원격 접속 그리고 지원.
LogMeIn Resolve란 무엇인가요?
컴퓨터나 휴대폰 사용에 도움이 필요했던 적이 있으신가요?
LogMeIn Resolve is software that lets someone far away help you fix problems on your device.
It is like having a tech friend who can help you from anywhere!
이 앱은 기업이 직원이나 고객이 기술적인 문제를 겪을 때 지원하는 데 도움이 됩니다.
Instead of going to someone’s office, the expert can connect to their computer or phone using LogMeIn Resolve.
GoTo Resolve supports remote access and support through a web browser without requiring downloads.
이렇게 하면 시간이 절약되고 도움을 더 쉽게 받을 수 있습니다.
The pricing for this software depends on how many people need to use it.
You might also hear it called GoTo Resolve, which is the same thing!
GoTo Resolve is an all-in-one IT 관리 suite purpose-built for today’s IT support challenges and is primarily used by small and midsize businesses.
LogMeIn Resolve는 누가 만들었나요?
LogMeIn Resolve is now under the GoTo family.
그 뿌리는 2003년 부다페스트에서 3 am Labs가 설립된 시점으로 거슬러 올라갑니다.
Over the years, 3 am Labs became LogMeIn, Inc., and in 2017, it joined forces with Citrix’s GoTo products.
In 2022, the company rebranded as GoTo, bringing LogMeIn Resolve under its umbrella.
The company is continuing the original vision of easy and secure remote support.
LogMeIn Resolve의 주요 장점
LogMeIn Resolve가 여러분과 여러분의 팀에게 제공할 수 있는 몇 가지 멋진 기능은 다음과 같습니다.
- Support team efficiency: It gives your support agents the tools they need to fix problems quickly, making everyone happier.
- 유연한 가격 책정: The options fit different 사업 sizes, so you don’t pay for more than you need.
- 무인 접근: This feature lets your team fix issues or apply updates even if the user isn’t at their computer.
- Ticket tracking: Every problem reported becomes a ticket, so nothing gets missed.
- 팀 협업: 상담원 중 한 명이 도움이 필요할 경우, 다른 팀원을 쉽게 불러들여 어려운 문제를 더 빠르게 해결할 수 있습니다.
- Faster resolution: With tools like remote control and screen sharing, your agent can see exactly what’s wrong and fix it quickly.
- 보안 measures: LogMeIn Resolve uses strong security measures to protect your data and your customers’ information.
- 기기 호환성: Your support team can likely connect to the device and help, whether it is a Windows, Mac, 기계적 인조 인간, or iOS device.
- 중앙 집중식 관리: GoTo Resolve centralizes IT management tools, which saves costs and improves IT team productivity by addressing issues before escalation.
Best Features of LogMeIn Resolve
GoTo Resolve offers a smart way to handle tech problems for your organization.
This service is built to help you triage problems and fix issues quicker for all your clients.
It has many great features that 만들다 managing hardware and software very simple.
Whether you use the desktop app or a browser, it gives you the support capabilities you need.
1. Mobile Device Management
Having mobile device support is very important today.
This feature lets you manage remote 기기 like phones used by employees.
You can enable security settings or install an app without touching the phone.
It helps you keep the whole organization safe and connected.
2. Location Tracking
It is easy to lose track of hardware when people work from home.
This tool helps you find remote devices quickly if they go missing.
There is a high demand for this to stop theft and keep 데이터 안전한.
It is one of the extra features that protects your company’s money.
3. 패치 관리
Keeping Windows and 스코틀랜드 사람 computers updated can be a hard task.
This feature lets you download and install updates for everyone at once.
It is a form of proactive support that stops bugs before they start.
You can see which remote devices need a file update from your screen.
4. Endpoint Protection
Endpoint protection acts like a digital shield for every computer in your service.
It helps you receive requests and fix them while keeping hackers away.
This tool makes sure that every connection to your clients is safe.
It is a powerful part of the all-in-one system.
5. Zero-Trust Security
This is one of the most advanced features for keeping data private.
It uses two-factor authentication to make sure only the right person gets in.
The system is limited so that even with a password, a hacker cannot steal everything.
It makes your tech support much stronger and more trusted.
6. Remote Execution
You can run a script or a task on a faraway computer with ease.
This lets you automate work so you don’t have to do it by hand every time.
It helps your team handle a big request from many employees at once.
You can do this right from the desktop app or the web console.
7. Built-in Antivirus
GoTo Resolve offers a way to stop viruses before they hurt your clients.
This endpoint protection stays on guard all day and night.
If it finds a bad file, it stops it from spreading to other remote devices.
It helps the whole organization stay healthy and fast.
8. Onboarding Center
The setup for new users is very fast and simple.
It helps new users learn how to use the service without a long wait.
The Onboarding Center shows you how to download the right tools.
This makes the start of your journey easy to use.
9. 강력한 통합 기능
You can use Microsoft Teams to chat and solve problems.
Conversational ticketing lets you receive requests right inside the chat.
This helps you triage problems without switching between many apps.
It is a great way to keep employees happy and working.
10. Software Assets
Keeping track of every file and app on every computer is a big job.
This feature shows you exactly what is on all your remote devices.
It helps you see if someone needs to install new software.
Knowing your software assets helps with compliance and planning.
가격
GoTo Resolve provides a 14-day free trial with no credit card information required.
GoTo Resolve allows users to add more agents and devices for an extra fee during the billing stage.
All paid plans include 24/7 email, chat, and phone support.
GoTo Resolve offers flexibility and scalability, catering to the needs of small to mid-sized businesses and supporting remote work models.
| 플랜 이름 | 월별 비용 (연간 청구) |
| 기동기 | $23 |
| 성장 | $44 |
| 고급의 | $63 |
| 완벽한 | $75 |
장점과 단점
장점
단점
LogMeIn Resolve의 대안
- 화면 가져오기: 이는 빠르고 간편한 화면 공유에 초점을 맞춘 간단한 옵션입니다. 직관적인 인터페이스와 사용 편의성으로 기본적인 원격 지원에 적합하다는 평가를 받고 있습니다. 한번 시도해 보세요.
- 애니데스크: This app is very small and runs very fast. It works great even if your internet is a bit slow.
- 팀뷰어: This is a widely used platform recognized for its comprehensive set of remote support functionalities for various scenarios.
- RealVNC 연결: This one is perfect for very simple and direct access. It works well on many different types of computers.
- 스플래시탑: Focuses on high-performance remote access, often favored by creative professionals who need to stream demanding applications.
- 원격PC: This is a budget-friendly option that saves you a lot of money. It is easy to set up for your home or office.
- ISL 온라인: This is a professional choice for big support teams. It is very stable and keeps your data very private.
- 비욘드트러스트: This is for large businesses that need high security. It has very advanced features to keep everything safe and locked.
LogMeIn Resolve Compared
GoToResolve의 기능을 살펴보았지만, 다른 주요 원격 접속 솔루션과 비교했을 때 어떤 장단점이 있을까요? 간단히 살펴보겠습니다.
- GoTo Resolve와 TeamViewer 비교: TeamViewer는 다양한 기기에 대한 광범위한 플랫폼 호환성과 강력한 원격 제어 기능을 제공합니다.
- GoTo Resolve vs AnyDesk: AnyDesk는 빠르고 효율적인 원격 근무에 이상적인 고속 저지연 연결을 제공합니다.
- GoTo Resolve와 Splashtop 비교: Splashtop은 다양한 비즈니스 요구에 맞는 고성능 스트리밍 및 비용 효율적인 솔루션을 제공하는 데 탁월합니다.
- GoTo Resolve와 RemotePC 비교: RemotePC는 항상 접속 가능한 환경을 제공하며 다양한 플랫폼에서 강력한 파일 전송 기능을 지원합니다.
- GoTo Resolve와 RealVNC Connect 비교: RealVNC Connect는 오랜 VNC 전통을 바탕으로 안전하고 직접적인 연결에 중점을 둡니다.
- GoTo Resolve vs ISL 온라인: ISL Online은 유연한 클라우드/온프레미스 배포 방식과 고급 다중 세션 협업 기능을 제공합니다.
- GoTo Resolve와 BeyondTrust 비교: BeyondTrust는 중요 시스템을 위한 권한 접근 관리 및 엔터프라이즈급 보안을 전문으로 합니다.
LogMeIn Resolve 사용 경험
저희 기술 지원팀은 최근 LogMeIn Resolve를 도입했는데, 일상적인 업무 효율성이 눈에 띄게 향상되었습니다.
The transition was smooth thanks to the intuitive onboarding center.
Users appreciate GoTo Resolve for its ability to create tickets and track progress effortlessly.
- 원활한 원격 접속: The ability to access desktop and Android devices through the mobile app is a game-changer.
- 보안: The zero-trust framework, requiring personal signature keys, gives us peace of mind.
- 작업 관리: Remote execution allows us to run scripts and automate routine tasks.
- 시계: Clear visibility into software assets has helped with compliance.
- RMM Tools: Proactive monitoring allows us to address issues before they escalate.
마지막으로
Deciding whether to go with GoTo Resolve (formerly GoTo Assist) depends on your needs.
It offers strong support capabilities to help you fix issues more quickly than before.
With tools like conversational ticketing through Microsoft Teams and Slack, your team can chat with users and solve problems fast.
The platform provides valuable online resources, including webinars and community support.
The free version allows up to three agents, making it great for small teams.
If you need more power, the paid plans (Basic and Standard) are billed annually.
Ready to transform your IT workflow?
Try LogMeIn Resolve today to simplify your support and keep your devices secure!
자주 묻는 질문
Is GoTo Resolve legit?
Absolutely. It is a legitimate IT management suite from GoTo (formerly LogMeIn). While scammers sometimes misuse remote tools, the software itself is enterprise-grade. It features Zero Trust security and AES-256 bit encryption. Always verify the identity of any agent asking you to connect.
How much does GoTo Resolve cost?
Pricing typically starts at $23/month for basic Remote Access. For full-scale IT management, plans like Standard and Premium range from $57 to $75+ per month. Most plans are billed annually. Small teams can also explore a “Free” tier for up to 5 devices.
Is GoTo Resolve free?
Yes, there is a “Free” version available. It supports a single agent and up to 5 managed devices. You get core features like remote control and ticketing. It is a great starting point for solo IT pros or very 소규모 사업체.
Is GotoWebinar legit?
Yes, it is one of the most established webinar platforms globally. It is widely used by corporations for lead generation and training. Data is protected via SOC2 certified data centers. It’s a reliable, professional-grade tool with robust 24/7 support.
What are the pros and cons of GoTo?
Pros include its “Zero Trust” security architecture and an all-in-one dashboard. It is very easy to set up for remote support. Cons? It can be pricier than competitors like Zoom or AnyDesk. Some users also report performance lag on macOS compared to Windows.
What is GoTo opener and do I need it?
It is a small “helper” application. It launches your GoTo sessions directly from your web browser. Yes, you need it to join meetings or webinars smoothly. It is safe to keep; without it, you may face delays when trying to enter a session.
Should I uninstall GoTo Opener?
Only if you no longer use GoTo products. Uninstalling it won’t harm your computer, but you will have to re-download it the next time you join a GoTo meeting. It uses minimal disk space. If you aren’t attending webinars, removing it is fine.
More Facts about GoTo Resolve
- Teams Help: Workers can send, check, and follow up on help tickets without ever leaving the Microsoft Teams app.
- Big Views: When fixing a computer from afar, technicians can view many screens at once.
- 기본 플랜: The smallest plan lets you manage 25 computers and use as many remote sessions as you need.
- Fast Starts: Tech experts can start fixing a computer directly from a Microsoft Teams chat.
- Self-Fixing: The system can automatically fix common computer problems and install updates before a human even notices.
- Chat Apps: The software integrates with both Slack and Microsoft Teams to help people request tech support.
- 기본 플랜: This version lets multiple tech experts work together, move sessions to others, and share their screens.
- 팀워크 도구: During a fix-it session, people can use instant chat to talk or record the session for 나중에 viewing.
- Slack Help: You can use Slack to send in help tickets and manage them easily.
- Invisible Work: Technicians can fix or update computers in the background while nobody is using them, so they don’t get in the way.
- AI Helper: A smart AI 도구 called GoPilot gives advice on how to fix things and can even solve some problems on its own.
- Smart Patterns: The software uses AI to find weird glitches and fix them early, which means fewer broken computers.
- 사용하기 쉬움: The screens are designed to be very simple, so both the tech experts and the regular users can understand them.
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