⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month. Thryv starts at $244/month.
- 다음과 같은 경우에 가장 적합합니다: 프레쉬세일즈 CRM suits sales teams tracking deals. Thryv suits a local 소규모 사업 managing bookings and invoices.
- 주요 차이점: Freshsales is customer relationship management software built around a sales pipeline. Thryv software bundles CRM with a website builder and listings.
- 저희가 선택한 제품: Freshsales CRM, rated 4.0 against Thryv’s 2.6 in our scoring.
These two tools get compared far more often than they should.
One is a sales CRM. The other is a 사업 운영 체제.
Freshsales CRM tracks leads, deals, and sales activities.
Thryv handles appointments, invoices, reviews, and your website.
The price gap between them is enormous, and so is the fit.
개요
This Freshsales CRM vs Thryv comparison covers pricing details, core features, and ease of use.
우리의 작가 spent hands-on time inside Thryv directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
Every price below comes from our own CSV records, verified September 2026.
Freshsales CRM이란 무엇인가요?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
이 제품은 2016년에 Freshworks 제품군의 두 번째 주요 제품으로 출시되었습니다.
The software centralizes customer 데이터 and gives you a full history of every touchpoint.
Sales teams use it to manage contacts, track deals, and log sales activities.
Freddy AI sits underneath, scoring leads and flagging deal risk.
Freshworks claims more than 67,000 customers worldwide across its products.
🏆 우승: Freshsales CRM
A sales-first CRM with Freddy AI built in. Phone, email, chat, and SMS live in one 받은 편지함. The 21-day free trial needs no credit card.
Freshsales CRM 가격
Freshsales uses a tiered structure aimed at different business sizes.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | CRM으로 시작하는 소규모 팀 |
| 찬성 | 사용자당 월 39달러 | 팀 규모 확장에 필요한 인력 오토메이션 |
| 기업 | 사용자당 월 59달러 | 맞춤형 요구사항을 가진 대규모 팀 |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list an entry tier at $11/user/month and an Enterprise tier at $71/user/month, plus a free plan for up to 3 users. Our CSV records show $9, $39, and $59. We use the CSV figures in every table on this page. Check the vendor page before you buy.
무료 체험: 21 days on all tiers. No credit card required to create a new account.
환불 보장: Freshworks does not publish a blanket refund window. Annual billing is prorated on cancellation.
📌 메모: Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers. Extra Freddy AI credits and CPQ are billed as separate add ons.
Freshsales CRM의 주요 이점
Here’s what makes Freshsales worth a look:
- Freddy AI scoring: Scores leads on behaviour and profile data. It also predicts deal risk and suggests the next best action to close.
- Visual pipeline: Kanban boards show deal progress at a glance. Bottlenecks are easy to spot before the quarter ends.
- 통합 받은편지함: Phone, email, chat, and SMS marketing messages sit in one place. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 360-degree view: A single timeline of customer interactions across every channel. That same data feeds personalized marketing campaigns.
- 보고 depth: Around a dozen predefined sales reports, all customizable. AI insights help you measure team performance and forecast revenue.
- 모바일 접속: iOS와 기계적 인조 인간 app supports offline access and call logging. Useful for reps working away from a desk.
- 가격 대비 가치: Reviewers call it excellent value, especially for small and medium sized businesses.
우리 팀이 발견한 점
Note: we have not logged extensive hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews. Capterra and G2 reviewers score the platform around 4.5/5, and the most repeated praise is the intuitive interface. The most repeated complaint is the opposite: cluttered navigation and slow page loading once you add records.
Freshsales CRM의 장점과 단점
✅ 장점
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- Built-in phone, email, chat, and SMS inside a unified inbox
- 신용카드 정보 없이 21일 무료 체험 가능
- 24/5 support on all plans via phone, chat, and email
- 중소기업에 탁월한 가성비를 제공합니다.
❌ 단점
- Cluttered navigation and slow loading times in daily use
- Around 385 integrations, fewer than older competitors offer
- Missing some functionality found in HubSpot and 세일즈포스
- Native connectors lean heavily toward other Freshworks products
Thryv란 무엇인가요?
Thryv is a publicly traded SaaS company headquartered in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies before pivoting to software.
Thryv software combines CRM with online reputation management for small businesses.
The company operates in 48 states and supports more than 50,000 local businesses.
That footprint covers the U.S., Canada, and Australia, with over 2,400 employees.
In June 2020 it reported $1.3 billion in revenue over twelve months.
그만큼 정점 is simple: reach more customers, stay organized, and get paid faster.
Runner Up: Thryv
A small business platform that bundles CRM, booking, invoicing, and a website builder. Listings sync across 50+ directories automatically.
Thryv 가격
Thryv sells packages rather than per-seat tiers. Here are the pricing details we hold on record.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 마케팅 센터 | 월 244달러 | Listings, reviews, and campaigns |
| 킵 | 월 299달러 | Bundled sales and marketing automation |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list Thryv starting at $20.00 per user per month with a free plan available. Our CSV records show $244/month and $299/month package pricing. We use the CSV figures throughout this page. Thryv quotes vary by location and bundle, so ask for a written quote.
무료 체험: Thryv does not run a self-serve trial. Access starts with a demo call.
환불 보장: None published. Contracts and terms are set during onboarding.
📌 메모: Thryv packages carry a one time onboarding fee of $250. Budget for that on top of the monthly cost.
Thryv의 주요 이점
Here’s where Thryv earns its keep:
- Thryv 커맨드 센터: A unified inbox pulling email, SMS, social messages, and web chats together. You respond from one screen instead of five apps.
- Thryv Business Center: Booking, CRM, and payments in one place. Automated scheduling lets clients book appointments 24/7, and typical users report a 61% lift in bookings.
- 향상된 지역 목록: Business information syncs across 50+ listing sites, the directories that grew out of the Yellow Pages and Yahoo era.
- 고객 포털: A secure space where customers schedule, pay, share documents, and view account information. Client portal estimates and invoices live here too.
- ThryvPay and e-signatures: A payment processor built for service businesses, plus digital document signing to get invoices settled sooner.
- 웹사이트 제작 도구: Create a professional-looking site without a developer, then measure traffic in the same dashboard.
- 시간 절약: Thryv reports users save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage.
Here’s how that looks on the Thryv homepage.
우리 팀이 발견한 점
Our writer set up a Thryv account and worked through the booking, invoicing, and listings tools. Here’s what stood out:
Thryv의 장점과 단점
✅ 장점
- Booking, invoicing, CRM, and website in one platform
- Automatic sync across 50+ listing sites
- 24/7 support access for every customer
- AI Response Tool drafts replies to reviews quickly
❌ 단점
- Package pricing sits far above standard CRM software
- $250 onboarding fee before you start
- No self-serve free trial or public price list
- Sales pipeline tools are thin for dedicated sales teams
기능 비교
These two platforms overlap less than the category label suggests. Here are ten areas where the difference actually shows up in daily work.
| 특징 | 프레쉬세일즈 CRM | 쓰라이브 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 월 244달러 |
| 무료 체험 | ✅ 21일 | ❌ 데모 전용 |
| 일체 포함 어시스턴트 | ✅ 프레디 AI | ✅ AI 응답 도구 |
| Visual Deal Pipeline | ✅ | ❌ |
| 예약하기 | ❌ | ✅ |
| 청구 및 결제 | ❌ | Loading... |
| 웹사이트 빌더 | ❌ | ✅ |
| Listings Management | ❌ | ✅ 50개 이상의 사이트 |
| 통합 | ✅ Around 385 | 제한된 |
| 가장 적합한 대상 | 영업팀 | 지역 서비스업체 |
1. Lead Scoring and AI
프레쉬세일즈 CRM: Freddy AI scores every lead on behaviour and profile signals, which lifts conversion rates by putting hot leads at the top. It also predicts which deals are at risk and recommends the next best action.
쓰리브: The AI here points outward, not at your pipeline. Thryv’s AI Response Tool drafts replies to customer reviews so you can respond fast without writing each one yourself.
2. Contact and Customer Data
프레쉬세일즈 CRM: Contacts carry a full timeline of customer interactions across email, calls, and chat. That 360-degree view is the backbone of the whole platform.
쓰리브: Customer records sit alongside their bookings, invoices, and reviews. It’s less about deal history and more about service history for a repeat client.
3. Email Tracking and Messaging
프레쉬세일즈 CRM: You can send personalized bulk emails and monitor activity on each one. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE from the same inbox.
쓰리브: Social posting and messaging run through the same dashboard as marketing. Trigger-based email and 텍스트 campaigns fire automatically after a booking or a missed appointment.
4. 판매 자동화 및 시퀀스
프레쉬세일즈 CRM: Sequences handle the repetitive follow-up so reps spend their hours selling. Automation rules move deals, assign owners, and trigger tasks without anyone clicking.
쓰리브: Campaign analytics track how those automated messages perform. The automation is marketing-shaped rather than pipeline-shaped, so there is no deal stage logic behind it.
5. Lead Capture
프레쉬세일즈 CRM: Web forms drop straight onto your website and push submissions into the CRM as new leads. Event tracking records what those visitors did before they filled the form.
쓰리브: Market Builder shapes campaigns around a target customer profile in your service area. Capture leans on local search visibility rather than form logic.
6. AI Agents and Team Tools
프레쉬세일즈 CRM: Smart AI agents handle routine queries and hand off to a human when the 질문 gets complex. Freshworks keeps expanding what these agents can do.
쓰리브: TeamChat gives staff an internal channel next to the customer inbox. It’s a coordination tool for a small team on the move, not an AI agent.
7. 보고 및 분석
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship with the product, and all of them are customizable. The Freddy AI co-pilot adds forecasting on top of the raw numbers.
쓰리브: Website analytics show traffic and enquiry sources for the site you built inside the platform. Sales forecasting is not part of the picture.
8. 통합 및 마켓플레이스
프레쉬세일즈 CRM: Around 385 integrations and apps are available today, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products like Freshdesk and Freshmarketer is tighter than with third-party technology.
쓰리브: SEO services and listings sync are sold as managed add ons rather than open connectors. You get fewer places to plug in outside tools.
⚠️ 경고: Neither platform has a deep connector library. If your stack already runs on niche tools, check both marketplaces before you commit.
9. Support and Client Access
프레쉬세일즈 CRM: Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends that into full service desk territory if you need it.
쓰리브: Support runs 24/7. Billing and invoicing sit inside the client portal, so customers can pay and check documents without emailing you.
10. 가격 및 비용
Here’s the money side, using CSV figures for both.
| 층 | 프레쉬세일즈 CRM | 쓰라이브 |
|---|---|---|
| 기입 | 성장형 모델 — 사용자당 월 9달러 | 마케팅 센터 — 월 244달러 |
| 중간 | 프로 버전 — 사용자당 월 39달러 | Keap — $299/month |
| 맨 위 | 기업용 — 사용자당 월 59달러 | 맞춤 견적 |
| Setup fee | 없음 | 250달러 일회성 |
프레쉬세일즈 CRM: A five-person team on Growth pays $45 a month. Even Enterprise for five users lands under $300, and you can test the whole thing free for 21 days first.
쓰리브: The entry package costs more per month than five Freshsales Enterprise seats. That buys a website, booking, payments, and listings, so compare it against your whole tool stack rather than against a CRM alone.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 빠듯한 예산 | 프레쉬세일즈 CRM | $9/user/month entry tier |
| Deal pipeline tracking | 프레쉬세일즈 CRM | Kanban boards and lead scoring |
| 예약 | 쓰라이브 | 24/7 online scheduling |
| To get paid faster | 쓰라이브 | ThryvPay and client portal |
| 지역 목록 및 리뷰 | 쓰라이브 | Syncs 50+ directories |
| To test before buying | 프레쉬세일즈 CRM | 21-day free trial, no card |
💰 예산
The gap here is not close. Thryv’s entry package costs more per month than a five-seat Freshsales Enterprise plan.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales slots in cleanly. Thryv expects to replace your stack rather than join it.
📞 귀사의 영업 프로세스
If reps chase deals through stages, you need a pipeline. If clients book a slot and pay, you need scheduling.
🎓 귀하의 경험 수준
Freshsales reviewers call the interface intuitive but the navigation cluttered. Thryv assigns an onboarding specialist, which suits owners with no CRM background.
🆓 무료 체험 및 데모
Freshsales gives you 21 days to poke around on your own. Thryv routes you to a sales call before you see the product.
🛟 지원 옵션
Thryv wins on hours with 24/7 coverage. Freshsales runs 24/5 across phone, chat, and email on every tier.
전환 가이드
Already committed to one? Here’s what changes if you move.
🔄 Freshsales CRM에서 Thryv로 전환하시나요?
✅ 얻게 될 이점:
- Online booking, invoicing, and payment collection
- 웹사이트 제작 도구 및 향상된 지역 목록 기능
- Review monitoring with AI-drafted replies
❌ 잃게 될 것:
- Freddy AI lead scoring and deal risk alerts
- Kanban sales pipelines and sequences
- Around 385 integrations and the $9 entry price
📋 전환 방법:
- Freshsales에서 연락처, 거래 내역 및 메모를 CSV 파일로 내보냅니다.
- Book the Thryv demo and confirm the onboarding fee in writing
- Have the onboarding specialist import records and set up your listings
🔄 Thryv에서 Freshsales CRM으로 전환하시나요?
✅ 얻게 될 이점:
- A far lower monthly bill and no setup fee
- Proper sales pipelines, sequences, and forecasting
- Freddy AI plus a 21-day free trial to test first
❌ 잃게 될 것:
- Your website, booking calendar, and payment processing
- Automatic listing sync across 50+ directories
- The client portal and document signing
📋 전환 방법:
- Export your client list and check your Thryv contract end date
- Line up replacements for booking, payments, and your site
- Start the Freshsales trial and import contacts before you cancel
저희 리뷰에서 다루지 않은 내용
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work, or bulk licensing on either platform. Thryv quotes shift by location and bundle, so your number may not match ours. We also could not verify Thryv’s free plan against our own records.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🚀 판매 특징 | 프레쉬세일즈 CRM |
| 🤖 AI 도구 | 프레쉬세일즈 CRM |
| 📅 Booking & Payments | 쓰라이브 |
| 🌐 Online Presence | 쓰라이브 |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 🛟 Support Hours | 쓰라이브 |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 4 out of 7 categories.
다음과 같은 경우에 가장 적합합니다: Sales teams, growing SMBs, anyone already using other Freshworks products
Freshsales CRM takes it on rating, price, and sales depth. If your problem is tracking leads through stages, this is the obvious pick at $9 per user.
Thryv is not really competing for that job. It replaces a booking app, a payment tool, a website, and a listings service at once.
For a plumber or a salon owner drowning in admin, that bundle can justify the price. For a sales team, it does not.
Freshsales CRM 비교 (더 보기)
Here’s how Freshsales measures up against its closest rivals:
Freshsales가 다음 부문에서 승리했습니다: lower entry price, built-in phone and SMS, Freddy AI included on paid tiers
HubSpot이 다음 분야에서 우위를 차지했습니다: a much larger app marketplace, deeper marketing tools, a genuinely usable free tier
Freshsales가 다음 부문에서 승리했습니다: cleaner lead scoring, faster setup, tighter link to Freshdesk
Zoho는 다음 부문에서 승리했습니다: more customization, a broader business suite, cheaper multi-app bundles
Freshsales가 다음 부문에서 승리했습니다: native calling and chat, AI insights, omnichannel messaging
파이프드라이브 승리 항목: simpler pipeline UI, faster daily navigation, fewer menus to learn
Freshsales가 다음 부문에서 승리했습니다: cost per seat, time to launch, no admin specialist needed
Salesforce가 다음 분야에서 우위를 점했습니다: reporting depth, a far bigger partner network, complex territory management
Thryv 비교
Thryv’s real rivals are all-in-one small business platforms:
Thryv가 승리한 항목: hands-on onboarding, listings sync, 24/7 phone support
고하이레벨 승리 항목: agency white-labelling, funnel building, published transparent pricing
Thryv가 승리한 항목: reputation management, website hosting, local search visibility
Keap은 계속해서 승리합니다: automation branching, sales pipeline depth, email campaign controls
Thryv가 승리한 항목: invoicing and payments, appointment booking, done-for-you setup
HubSpot이 다음 분야에서 우위를 차지했습니다: free entry tier, reporting dashboards, integration count
자주 묻는 질문
Freshsales는 CRM인가요?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage sales, marketing, and customer interactions in one place.
Thryv는 CRM인가요?
Yes, though CRM is only part of it. Thryv bundles contact management with booking, invoicing, listings, and a website builder for small businesses.
Thryv는 전화번호부에 등록되어 있나요?
Thryv began as a conglomerate of Yellow Pages companies. It was formerly known as Dex Media and rebranded as Thryv Holdings, Inc.
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Published notes point to a free plan for up to 3 users. Our own records list paid tiers only, starting at $9 per user monthly.
CRM 프로그램 비용은 얼마나 드나요?
Entry CRM software runs roughly $9 to $40 per user monthly. All-in-one platforms like Thryv are quoted per business instead, starting at $244 monthly.
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