⚡ Quick Verdict:
- 価格: Salesforce starts at $25/user/month vs Freshsales CRM at $9/user/month — billed annually
- 最適な用途: Salesforce for large enterprises needing deep customization; Freshsales CRM for small and medium-sized businesses wanting an affordable, easy-to-use CRM
- 主な違い： Salesforce offers dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud modules; Freshsales CRM bundles phone, email, chat, and SMS natively at a lower price
- Our pick: Salesforce for growing companies that need scale; Freshsales CRM for teams that want a capable CRM without the complexity or cost
Salesforce CRM vs Freshsales CRM are both customer relationship management tools.
But they target very different types of businesses.
Salesforce is built for enterprises that need deep customization and scale.
Freshsales CRM is designed for small and medium-sized businesses that want something fast to set up.
This comparison covers pricing, features, and which tool fits your situation best.
概要
This comparison covers pricing, core features, and ease of use for both platforms.
Our sources include published documentation, pricing pages, and user reviews on G2 and Capterra.
セールスフォース データ reflects the Essentials, Professional, and Enterprise tiers as published on the Salesforce website.
Freshsales CRM data reflects the Growth, Pro, and Enterprise plans available in 2026.
By the end, you’ll know which platform fits your team and budget.
Salesforce とは何ですか?
Salesforce is a cloud-based CRM platform founded in San Francisco in 1999.
It was created by Marc Benioff, a former Oracle executive, and went public in 2004.
Today it is recognized as the market leader in CRM, consistently ranked #1 by IDC.
The platform includes dedicated modules called Clouds — Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud.
Each Cloud serves a different 仕事 function, from managing contacts to running marketing campaigns.
Salesforce also includes Einstein AI (now called Agentforce), which automates tasks and personalizes customer experiences.
Most businesses choose Salesforce when they need a CRM that can scale alongside growth over many years.
セールスフォース
The #1 CRM platform for enterprises. Salesforce brings Sales, Service, Marketing, and Commerce into one place. It scales from small teams to global companies.
Salesforceの価格
Here’s what Salesforce costs in 2026. All prices are billed annually per user.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 無料スイート | 月額 0 ドル/ユーザー | CRMを使い始める小規模チーム |
| スタータースイート | 1ユーザーあたり月額25ドル | 成長を続ける営業チームには予測が必要 |
| プロスイート | 1ユーザーあたり月額100ドル | Large companies with advanced customization needs |
Pricing verified May 2026.
無料トライアル: Salesforceは、一部のプランで30日間の無料トライアルを提供しています。クレジットカードは不要です。
返金保証: Salesforce does not publicly advertise a money-back policy; check with their sales team before committing.
📌 注記： Salesforce’s Essentials plan caps at 10 users. Additional Clouds (Marketing Cloud, Commerce Cloud) are sold separately and can add significantly to your total cost.
⚠️ 警告： Salesforce pricing can increase quickly when you add extra features, add-ons, and premium support. Always request a detailed quote before signing an annual contract.
Salesforceの主なメリット
Here’s what makes Salesforce worth considering:
- 複数のクラウド製品： Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud each handle a specific 仕事 function. This gives teams a complete view of every customer touchpoint.
- Einstein AI / Agentforce: Built-in AI automates repetitive tasks and personalizes customer experiences. Salesforce adopted an AI-first strategy in 2025 focused on agentic オートメーション.
- AppExchangeマーケットプレイス： Salesforce AppExchange launched in 2006 and now includes over 5,000 apps. Popular options include メールチンプ, Zendesk, and QuickBooks integrations.
- データクラウド： Salesforce’s Data Cloud acts as a data lakehouse that unifies real-time data from multiple sources. It connects with tools like Tableau for advanced forecasting.
- 詳細なカスタマイズ: Users can add custom fields, tabs, email templates, and enhanced reports. Salesforce also supports API integrations with SAP, Oracle, and MuleSoft.
- スケーラビリティ: Salesforce can handle even the most complex customer relationship management processes as businesses grow. It is used by both 中小企業 and Fortune 500 companies.
What Our Team Noticed
私たちの 作家 explored Salesforce’s platform across its main Cloud products and admin settings. Here’s what stood out:
Note: We haven’t had extensive hands-on time with Salesforce yet. The information above is based on published documentation, official Salesforce resources, and user reviews on G2 and Capterra.
セールスフォースのメリットとデメリット
✅ メリット
- Largest third-party app marketplace in the CRM industry with 5,000+ apps on AppExchange
- Dedicated Clouds for Sales, Service, Marketing, and Commerce functions
- Einstein AI and Agentforce automate tasks and support AI-first workflows
- Near-endless customization with custom fields, tabs, reports, and API access
- Scales from small businesses to global enterprises without switching platforms
❌ デメリット
- Pricing is high compared to most CRM platforms and escalates with add-ons
- Often considered overkill for very small or less mature businesses
- Setup can be complex and may require a dedicated admin or consultant
- Additional Clouds like Marketing Cloud and Commerce Cloud are sold separately
Freshsales CRM とは何ですか?
Freshsales CRM is an AI-powered platform for managing sales, marketing, and customer interactions.
It launched in 2016 as the second major product from Freshworks, a business software company.
The platform is designed for small to medium-sized businesses that need a capable CRM without a steep learning curve.
Freshsales CRM includes built-in phone, email, chat, and SMS capabilities within a unified 受信トレイ.
It also includes Freddy AI, which scores leads based on behavior and profile, predicts deal risks, and suggests next best actions.
Freshsales CRM is part of the broader Freshworks suite, which integrates with Freshdesk, Freshmarketer, and other Freshworks products.
フレッシュセールス CRM
An AI-powered CRM built for sales teams. Freshsales CRM combines contact management, built-in calling, email tracking, and Freddy AI in one affordable platform.
Freshsales CRM の価格設定
Here’s what Freshsales CRM costs in 2026. Pricing is per user per month, billed annually.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | CRM から始める小規模チーム |
| プロ | 1ユーザーあたり月額39ドル | 成長を続ける営業チームには オートメーション |
| 企業 | 1ユーザーあたり月額59ドル | Larger teams with advanced 報告 ニーズ |
Pricing verified May 2026.
無料トライアル: Freshsales CRM offers a 21-day free trial on all pricing tiers — no credit card required.
無料プラン: Freshsales CRM also offers a free plan for up to 3 users with core features included.
返金保証: Freshsales CRM does not publicly advertise a money-back guarantee; contact their support team for cancellation options.
📌 注記： Freshsales CRM pricing has dropped significantly over the years. G2 and Capterra reviews rate it as excellent value for small and medium-sized businesses. The free plan supports up to 3 users with most features included.
⚠️ 警告： Freshsales CRM has around 385 integrations — significantly fewer than Salesforce’s AppExchange. If your business depends on niche third-party tools, verify compatibility before committing.
Freshsales CRMの主なメリット
Here’s what makes Freshsales CRM worth considering:
- フレディAI： Built-in AI scores leads, predicts deal risks, and recommends next best actions. This helps sales teams focus on the deals most likely to close.
- 内蔵コミュニケーションツール： Freshsales CRM includes one-click phone calling, email tracking, chat, and SMS within a unified inbox. There’s no need to pay for a separate calling tool.
- ビジュアルパイプライン管理: Freshsales CRM uses Kanban-style boards to visualize deal progress. Sales reps can drag and drop deals through pipeline stages.
- 360度顧客ビュー: Freshsales CRM centralizes all customer information, interactions, and a complete timeline of every touchpoint. Sales teams get a full picture without switching tools.
- オムニチャネルコミュニケーション: Freshsales CRM supports email, phone, WhatsApp Business, Facebook Messenger, and LINE. This covers the messaging platforms most sales teams use daily.
- 手頃な価格: At $9/user/month on the Growth plan, Freshsales CRM is one of the lower-priced options among feature-rich CRM platforms. It is rated as excellent value on Capterra and G2.
What Our Team Noticed
Our writer signed up for Freshsales CRM and explored the platform across its core sales and AI features. Here’s what stood out:
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information above is based on published documentation, Freshworks resources, and user reviews on G2 and Capterra — where it scores an average of 4.5/5.
Freshsales CRMのメリットとデメリット
✅ メリット
- Affordable pricing starting at $9/user/month with a free plan for up to 3 users
- Freddy AI scores leads, forecasts deals, and recommends next actions without extra cost
- Built-in phone, email, chat, and SMS — no separate communication tool needed
- 21-day free trial available with no credit card required
- Integrates with other Freshworks products like Freshdesk and Freshmarketer
❌ デメリット
- Only around 385 integrations — far fewer than Salesforce’s AppExchange
- Navigation can feel cluttered and slow to load for some users
- Lacks some advanced features available in Salesforce, like collaborative forecasting on lower tiers
- Limited native connectors with third-party tools outside the Freshworks product family
機能比較
Let’s compare Salesforce and Freshsales CRM across the features that matter most to sales teams.
| 特徴 | セールスフォース | フレッシュセールス CRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額25ドル | 1ユーザーあたり月額9ドル |
| 無料プラン | ❌ | ✅（最大3ユーザーまで） |
| AI機能 | ✅ Einstein AI / Agentforce | ✅ フレディAI |
| 内蔵通話機能 | ❌（アドオン） | ✅ |
| 連絡先管理 | ✅ | ✅ |
| 販売パイプライン | ✅ | ✅ (Kanban boards) |
| マーケティングオートメーション | ✅ マーケティングクラウド | ✅ Freshmarketer経由 |
| サードパーティ統合 | ✅ 5,000以上のアプリ | ✅ ~385 apps |
| モバイルアプリ | ✅ | ✅ (iOS & アンドロイド) |
| 最適な用途 | Enterprises, complex needs | SMBs, fast setup |
1. AI機能
セールスフォース: Salesforce uses Einstein AI — now branded Agentforce — to automate tasks and personalize customer interactions. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation, meaning AI agents can handle workflows with minimal human input. Agentforce operates across Sales Cloud, Service Cloud, and other modules.
フレッシュセールス CRM: Freddy AI is built directly into Freshsales CRM without extra cost. It scores leads based on behavior and profile data, predicts deal risks, and recommends next best actions for sales reps. Freddy AI also improves conversion rates by surfacing the highest-priority leads automatically.
2. 連絡先管理
セールスフォース: Salesforce provides a complete view of every customer, including activity history, key contacts, and all communications in one place. Sales teams can track every interaction from first touch to close. Custom fields and tabs let admins tailor contact records to fit any business process.
フレッシュセールス CRM: Freshsales CRM centralizes customer information and provides a 360-degree view of all customer interactions with a full timeline of every touchpoint. Sales reps can see calls, emails, meetings, and deal activity in one place. The platform also supports personalized bulk emails and activity tracking.
3. 販売パイプライン
セールスフォース: Salesforce’s Sales Cloud includes visual pipeline management with drag-and-drop deal tracking. The Professional and Enterprise tiers add collaborative forecasting with high accuracy. Salesforce also supports automation via a point-and-click interface, so teams can build workflows without coding.
フレッシュセールス CRM: Freshsales CRM features a visual pipeline using Kanban boards. Sales reps drag deals through stages and can identify bottlenecks at a glance. Freddy AI adds deal risk predictions on top of the visual pipeline, giving reps 早い warning when a deal needs attention.
4. コミュニケーションツール
セールスフォース: Salesforce does not include built-in calling natively — phone capabilities require add-ons or third-party integrations through AppExchange. Service Cloud handles case management and customer support channels. Chatter enables internal team collaboration and shared customer data across the salesforce team.
フレッシュセールス CRM: Built-in phone, email, chat, and SMS come included in all Freshsales CRM plans. Sales reps can make one-click calls directly from the platform without a separate tool. Freshsales CRM also supports WhatsApp Business, Facebook Messenger, and LINE for omnichannel customer communication.
⚠️ 警告： If your team makes high call volumes daily, Freshsales CRM’s built-in calling is a meaningful cost advantage over Salesforce, where calling requires separate licensing or add-ons.
5. 統合
セールスフォース: The Salesforce AppExchange launched in 2006 and has grown to over 5,000 apps. Popular integrations include MailChimp, Zendesk, クイックブックス, SAP, and Oracle. The MuleSoft Anypoint Platform also allows users to connect data from almost any system via API.
フレッシュセールス CRM: Freshsales CRM offers around 385 integrations at the time of writing. It connects with Google, Microsoft 365, Slack, and Zoom natively. Freshsales CRM integrates tightly with other Freshworks products like Freshdesk and Freshmarketer, but has limited native connectors with third-party tools outside the Freshworks product family.
6. レポートと分析
セールスフォース: Salesforce’s integration with Tableau enables data-driven decision making with strong forecasting accuracy. The Data Cloud unifies real-time data from multiple sources. Custom reports and dashboards are available across all paid tiers, with advanced analytics on higher plans.
フレッシュセールス CRM: Freshsales CRM provides around a dozen predefined sales reports that are fully customizable. AI-generated insights from Freddy AI help track team performance and forecast revenue. Reports cover deal progress, team activity, and pipeline health.
7. 自動化
セールスフォース: Salesforce lets users automate business processes through a point-and-click interface without coding. Automation spans lead assignment, approval workflows, email alerts, and task creation. Agentforce extends automation to AI-driven agents that handle more complex sequences.
フレッシュセールス CRM: Freshsales CRM automates repetitive tasks, freeing sales reps to focus on selling. Sales sequences automate follow-up emails and task reminders. Freddy AI adds an extra layer by predicting the best time to reach out and suggesting the next action for each deal.
8. 使いやすさ
セールスフォース: Salesforce is described in documentation as intuitive once set up, but initial setup can be complex. Many businesses hire Salesforce-certified admins or consultants to configure the platform. G2 reviews note that teams work more cohesively after setup, but the learning curve is real for smaller companies.
フレッシュセールス CRM: Freshsales CRM is designed with an intuitive interface that is easy to learn and set up. G2 reviews rate its ease of use highly. Some users report navigation feeling cluttered and slow to load at times, but the overall onboarding experience is faster than Salesforce for most small teams.
9. 価格設定とコスト
Here is a side-by-side pricing comparison for both platforms.
| プランレベル | セールスフォース | フレッシュセールス CRM |
|---|---|---|
| 無料 | ❌ | ✅ 最大3ユーザー |
| 入場料支払い済み | 月額25ドル/ユーザー（基本プラン） | $9/user/month (Growth) |
| 中級クラス | 月額75ドル/ユーザー（プロフェッショナルプラン） | 月額39ドル/ユーザー（プロ版） |
| トップティア | 1ユーザーあたり月額150ドル（エンタープライズプラン） | $59/user/month (Enterprise) |
セールスフォース: Salesforce pricing is generally considered high compared to other CRM platforms. The Essentials plan at $25/user/month is the entry point, but pricing can increase quickly with additional Clouds, add-ons, and premium support. Salesforce’s higher tiers offer advanced features like collaborative forecasting and 24/7 customer support.
フレッシュセールス CRM: Freshsales CRM pricing has dropped significantly over the years and is now among the more affordable options in the CRM category. The $9/user/month Growth plan gives small teams contact management, AI features, and built-in calling. G2 and Capterra reviews rate it as excellent value for small and medium-sized businesses.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| The lowest starting price | フレッシュセールス CRM | $9/user/month vs $25/user/month |
| 無料プランで始めよう | フレッシュセールス CRM | 最大3ユーザーまで無料 |
| 5,000以上のアプリ連携 | セールスフォース | AppExchange has the widest marketplace |
| 通話機能とSMS機能が内蔵されています | フレッシュセールス CRM | Included in all plans at no extra cost |
| エンタープライズ規模のカスタマイズ | セールスフォース | Custom fields, APIs, and dedicated Clouds |
| 小規模チーム向けの迅速なセットアップ | フレッシュセールス CRM | Intuitive interface, quick onboarding |
| Advanced AI and agentic workflows | セールスフォース | Agentforce with full AI-first strategy |
💰 あなたの予算
Freshsales CRM starts at $9/user/month and offers a free plan for up to 3 users. Salesforce starts at $25/user/month with no free tier, and costs can climb quickly when you add extra Clouds or add-ons.
🔌 あなたの技術スタック
If your business relies on many third-party tools, Salesforce’s AppExchange with 5,000+ apps is a stronger fit. If you primarily use Google Workspace, Microsoft 365, Slack, or Freshworks products, Freshsales CRM covers the essentials.
📞 販売プロセス
Freshsales CRM is better for teams that make frequent calls, since phone is built in at no extra cost. Salesforce requires add-ons for calling, which suits teams that rely more on email sequences and CRM data than direct outbound calling.
🎓 あなたの経験レベル
Freshsales CRM is easier to set up and learn — it is designed for teams without dedicated CRM admins. Salesforce has a steeper learning curve and often requires a trained Salesforce admin or setup consultant for larger deployments.
🆓 無料トライアルとデモ
Freshsales CRM offers a 21-day free trial on all tiers with no credit card required — a good way to test it with real data. Salesforce offers a 30-day trial on select plans, which gives you enough time to explore the platform before committing.
🛟 サポートオプション
Freshsales CRM provides 24/5 support via phone, chat, and email across all plans. Salesforce offers 24/7 support on higher tiers but standard support is more limited on the Essentials plan.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合、どのような変更が予想されますか？
🔄 SalesforceからFreshsales CRMへの移行をご検討中ですか？
✅ 得られるもの：
- Lower monthly cost — Freshsales CRM starts at $9/user/month vs Salesforce’s $25/user/month minimum
- Built-in phone and SMS calling at no extra cost, included in all plans
- Faster setup and easier navigation — better for smaller teams without a dedicated CRM admin
❌ 失うもの：
- Access to Salesforce’s 5,000+ AppExchange integrations and dedicated Clouds
- Agentforce AI and advanced agentic automation workflows
- Deep enterprise-level customization with custom APIs, MuleSoft, and Tableau analytics
📋切り替え方法：
- Export your contacts, deals, and activity data from Salesforce using the Data Export tool
- Create a Freshsales CRM account and start a 21-day free trial to test the import
- Import your CSV data into Freshsales CRM and reconnect your email and calendar
🔄 Freshsales CRMからSalesforceに切り替えますか？
✅ 得られるもの：
- Access to 5,000+ AppExchange apps for connecting every tool in your business
- Dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud modules
- Agentforce AI and Data Cloud for advanced automation and real-time data unification
❌ 失うもの：
- Built-in calling, SMS, and WhatsApp messaging — these require add-ons in Salesforce
- The free plan and lower entry-level pricing available in Freshsales CRM
- Simpler onboarding — Salesforce typically requires more admin time and training
📋切り替え方法：
- Export your contacts, leads, deals, and activity logs from Freshsales CRM as CSV files
- Set up your Salesforce account and configure the objects that match your exported data fields
- Import data using Salesforce’s Data Import Wizard and reconnect your email and calendar integrations
What Our Review Didn’t Cover
This comparison focused on individual sales teams and small to medium-sized businesses. We didn’t evaluate enterprise contract structures, custom Salesforce setup projects, or how either platform performs for companies with 500+ employees. Freshsales CRM’s deeper Freshworks integrations (such as Freshdesk Omni) were not tested in this review. If you’re in a heavily regulated industry or need GDPR compliance audits, your requirements may go beyond what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 🤖 AI機能 | セールスフォース |
| 📞 コミュニケーションツール | フレッシュセールス CRM |
| 🔌 連携機能 | セールスフォース |
| 📊 レポートと分析 | セールスフォース |
| 👶 使いやすさ | フレッシュセールス CRM |
| 🏗️ Customization & Scale | セールスフォース |
| 🏆総合優勝 | セールスフォース |
🏆 受賞者：セールスフォース
Salesforce wins 4 out of 7 categories in this comparison.
最適な用途: Growing businesses, enterprise teams, companies needing deep customization and integrations
Salesforce and Freshsales CRM serve different users.
Salesforce is a better fit for businesses that need scale, deep customization, and a wide integration marketplace.
Freshsales CRM wins on pricing, ease of use, and built-in communication tools.
For small businesses on a tight budget, Freshsales CRM is the better starting point.
For companies with complex sales processes and growing teams, Salesforce is the stronger long-term platform.
Salesforceの比較をもっと見る
Here’s how Salesforce stacks up against other CRM competitors:
Salesforceが優れている点： Deeper enterprise customization, AppExchange breadth, dedicated Cloud products for every function
HubSpotが優れている点： More generous free tier, easier onboarding for marketing teams, better-integrated marketing and CRM on lower plans
Salesforceが優れている点： Larger integration marketplace, more advanced AI via Agentforce, stronger enterprise adoption and support
Zoho CRMが優れている点： More affordable pricing across all tiers, broader Zoho product suite at lower cost, free plan availability
Salesforceが優れている点： Full Cloud suite for Sales, Service, and Marketing; enterprise-level scalability; much wider app marketplace
パイプドライブ 勝利したタイトル： Simpler pipeline-focused interface for small sales teams, lower entry price, faster time to value for new users
Freshsales CRMの比較
Freshsales CRMが他の競合他社と比べてどうなのか、以下に示します。
Freshsales CRMが優れている点： Built-in calling and SMS at lower cost, Freddy AI included without premium plan, tighter integration with Freshworks products
HubSpotが優れている点： More extensive free CRM features, larger integration marketplace, stronger marketing automation on paid plans
Freshsales CRMが優れている点： More intuitive interface for sales teams, built-in omnichannel communication, Freddy AI deal scoring
Zoho CRMが優れている点： Broader Zoho product suite with more native tools, longer free plan history, more affordable Enterprise pricing
Freshsales CRMが優れている点： Built-in phone, email, chat, and SMS; free plan for up to 3 users; AI-powered lead scoring via Freddy AI
Pipedriveが勝利した点： Cleaner pipeline-focused interface, strong third-party email integration options, dedicated sales-first design philosophy
よくある質問
中小企業にとってSalesforceは導入する価値があるのか？
Salesforce can be worth it for small businesses that are growing quickly and need a platform that scales. However, it is often considered more than necessary for very small or early-stage teams — Freshsales CRM or HubSpot may be a better starting point at lower cost.
Freshsales CRMは無料ですか？
Yes. Freshsales CRM offers a free plan for up to 3 users with core features included. It also provides a 21-day free trial on all paid tiers — no credit card required to start.
Is Freshsales CRM better than Salesforce?
Freshsales CRM is better than Salesforce for small and medium-sized businesses that need affordable pricing, built-in communication tools, and fast setup. Salesforce is better for larger companies that need deep customization, a wide integration marketplace, and enterprise-level AI automation.
何ですか 最高のCRM for sales teams in 2026?
The best CRM depends on your team size and budget. Salesforce leads the market for enterprise sales teams that need power and scale. Freshsales CRM is rated as excellent value for small and medium-sized sales teams on platforms like G2 and Capterra.
Salesforce の料金はいくらですか?
Salesforce starts at $25/user/month on the Essentials plan, billed annually. The Professional plan costs $75/user/month and the Enterprise plan is $150/user/month. Additional Clouds and add-ons are sold separately and can increase the total cost significantly.
What sales activities can you track in a CRM?
A CRM like Salesforce or Freshsales CRM lets you track calls, emails, meetings, and deal updates as sales activities. This gives sales managers a view of team business data and performance without asking reps to manually report. Both platforms log these sales activities automatically from connected email and calendar accounts.
Are Salesforce and Freshsales CRM good for medium sized businesses?
Yes. Freshsales CRM is designed for small to medium sized businesses and is rated as excellent value on G2 and Capterra. Salesforce also serves medium sized businesses through its Essentials and Professional plans, but its customization options and add ons mean costs can climb as teams grow. Salesforce has invested heavily in AI innovation — including Agentforce — which sets it apart from other CRM tools, which sets it apart from other crm solutions in the enterprise space.
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