⚡ 簡単な評価:
- 価格: Freshsales starts at $9/user/month. Copper CRM pricing also starts at $9/seat/month, but climbs to $99.
- 最適な用途: Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- 主な違い： Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- 私たちのおすすめ： フレッシュセール CRM for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
概要
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
私たちの 作家 spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our データ.
By the end you will know which sales CRM fits your 仕事.
Freshsales CRM とは何ですか?
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
Freshworksの2番目の主要製品として、2016年に発売された。
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 受賞：Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Freshsales CRM の価格設定
Three paid tiers cover solo sellers up to larger sales teams.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | 中小企業 チームがスタートする |
| プロ | 1ユーザーあたり月額39ドル | 成長中のチームには オートメーション |
| 企業 | 1ユーザーあたり月額59ドル | Larger teams needing advanced capabilities |
Pricing verified September 2026.
無料トライアル: 21 days across every tier, with no credit card required to create a new account.
返金保証: Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 注記： Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Freshsales CRMの主なメリット
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- 360度顧客ビュー： Every call, email, and ミーティング sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: その iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
私たちのチームが気づいたこと
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Freshsales CRMのメリットとデメリット
✅ メリット
- Freddy AIは、見込み客を評価し、取引リスクを予測し、次に取るべき最適な行動を提案します。
- Built-in phone, email, chat, and SMS in a single unified inbox
- クレジットカード不要で、すべてのプランで21日間の無料トライアルをご利用いただけます。
- Excellent value for small and medium sized businesses at $9/user/month
- すべてのプランで、電話、チャット、メールによる24時間年中無休（平日）のサポートをご利用いただけます。
❌ デメリット
- Navigation feels cluttered and pages can be slow to respond
- 約385の統合はHubSpotよりも少なく、 セールスフォース オファー
- Native connectors with third-party tools are thin outside the Freshworks suite
Copper CRM とは何ですか?
Copper CRM is a sales CRM built specifically for Google Workspace.
これは2012年にGmailの拡張機能としてリリースされ、手作業によるデータ入力を不要にした。
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper社は、Google自身を含め、世界中で3万社以上のCRM顧客を抱えていると主張している。
The walkthrough below shows how the tool behaves day to day.
銅CRM
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
銅CRMの価格
Four tiers run from a contacts-only entry plan to a full business tier.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スターター | 1席あたり月額9ドル | 連絡先のみを整理する |
| 基本 | 1席あたり月額23ドル | 最大2,500件の連絡先を管理する小規模チーム |
| プロ | 1席あたり月額59ドル | 最大15,000件の連絡先をインポートするチーム |
| 仕事 | 1席あたり月額99ドル | Email sequence and website tracking needs |
Pricing verified September 2026.
無料トライアル: 14 days for new users, no purchase needed to test the platform.
返金保証: No published refund window. Copper points buyers to the trial instead.
📌 注記： The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
銅CRMの主な利点
Here is where this CRM earns its keep:
- Google Workspaceとの連携： Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- メール追跡とテンプレート： See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- 使いやすいAPI： Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- 安全 basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
私たちのチームが気づいたこと
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
銅CRMの長所と短所
✅ メリット
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌ デメリット
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
機能比較
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| 特徴 | フレッシュセールス CRM | 銅CRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1席あたり月額9ドル |
| 無料トライアル | ✅ 21日間 | ✅ 14日間 |
| AIによるリードスコアリング | ✅ フレディAI | ❌ |
| Google Workspace 統合 | ✅ 基本 | ✅ 深い |
| Microsoft 365 サポート | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| ワークフロー自動化 | ✅ | ✅ Professional plan and up |
| ウェブサイト追跡 | ✅ | ✅ ビジネスプランのみ |
| 統合 | Around 385 | Limited, Google-first |
| 最適な用途 | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
フレッシュセールス CRM: Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
銅CRM: Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
フレッシュセールス CRM: Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
銅CRM: Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ 警告： Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
フレッシュセールス CRM: Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
銅CRM: Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
フレッシュセールス CRM: Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
銅CRM: Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
フレッシュセールス CRM: Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
銅CRM: Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
6. AIによる支援
フレッシュセールス CRM: Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
銅CRM: No AI アシスタント ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
フレッシュセールス CRM: Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
銅CRM: You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
フレッシュセールス CRM: Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
銅CRM: Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
フレッシュセールス CRM: The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
銅CRM: Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. 価格設定とコスト
Both start at $9. They part ways fast after that.
| ティア | フレッシュセールス CRM | 銅CRM |
|---|---|---|
| エントリ | 成長 — 月額9ドル/ユーザー | Starter — $9/seat/month |
| 中 | プロ版 — 月額39ドル/ユーザー | Basic — $23/seat/month |
| アッパー | エンタープライズ版 — 月額59ドル/ユーザー | Professional — $59/seat/month |
| トップ | ❌ None above Enterprise | Business — $99/seat/month |
フレッシュセールス CRM: The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
銅CRM: The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| AI that ranks leads | フレッシュセールス CRM | Freddy AI scores and predicts |
| CRM inside Gmail | 銅CRM | Built as a Gmail extension |
| 通話機能とSMS機能が内蔵されています | フレッシュセールス CRM | One unified inbox |
| Microsoft 365 shop | フレッシュセールス CRM | CopperはGoogle専用です |
| Client project tracking | 銅CRM | Pipelines double as projects |
| Lowest real cost | フレッシュセールス CRM | Full pipeline at $9 |
💰 あなたの予算
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 あなたの技術スタック
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 販売プロセス
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓 あなたの経験レベル
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
🆓 無料トライアルとデモ
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 サポートオプション
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for 中小企業.
切り替えガイド
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ 得られるもの：
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ 失うもの：
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋切り替え方法：
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ 得られるもの：
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ 失うもの：
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋切り替え方法：
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
私たちのレビューで取り上げられなかったこと
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 🤖 AI機能 | フレッシュセールス CRM |
| 📇連絡先管理 | 銅CRM |
| 🔌 連携機能 | フレッシュセールス CRM |
| 👶 使いやすさ | 銅CRM |
| 📞 Communication Channels | フレッシュセールス CRM |
| 📊 報道 | フレッシュセールス CRM |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
最適な用途: AI-assisted selling, phone-led アウトリーチ, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
Freshsales CRMの比較
Here is how it lands against other CRMs in the same bracket:
Freshsalesが勝利した点： Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpotが優れている点： Far larger app marketplace, stronger free tier, deeper marketing tools
Freshsalesが勝利した点： Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zohoが勝利した点： Broader module range, more customization depth, cheaper multi-product bundles
Freshsalesが勝利した点： Native AI assistant, phone and SMS included, 360-degree customer timeline
パイプドライブ 勝利したタイトル： Faster interface, simpler setup, sharper focus on pipeline discipline
Freshsalesが勝利した点： Lower total cost, usable without a consultant, faster time to first deal
Salesforceが優れている点： Scale for large enterprises, partner network, depth of custom development
銅CRMの比較
And how Copper stacks up elsewhere:
銅が勝つ点： Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpotが優れている点： Free starting tier, built-in marketing automation, works on any email host
銅が勝つ点： Automatic Google data capture, less setup work, purpose-built for sales
月曜日の勝利： Flexible board customization, wider team use beyond sales, stronger reporting views
銅が勝つ点： Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightlyが勝利した点： Stronger project management, Microsoft support, more reporting controls
銅が勝つ点： Deeper Google Workspace integration, richer automation, better email tracking
Capsuleの勝点： Lower cost per seat, simpler tier structure, lighter feel for tiny teams
よくある質問
FreshSalesはCRMですか？
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
FreshSalesの無料プランで許可されている最大ユーザー数は何人ですか？
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
Copper CRMは何に使用されますか？
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
Copper CRMはOutlookと連携できますか？
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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