⚡ 簡単な評価:
- 価格: Freshsales starts at $9 per user per month. Nutshell starts at $13 per user per month.
- 最適な用途: Freshsales suits sales teams that want Freddy AI scoring and built-in calling. Nutshell suits small businesses that want simple pipeline management.
- 主な違い： Freshsales bundles phone, email, chat and SMS into one 受信トレイ. Nutshell bundles email marketing and landing pages with no paid add ons.
- 私たちのおすすめ： フレッシュセール CRM, rated 4.0 against Nutshell’s 2.8 in our scoring.
Most small sales teams pick a CRM by price alone.
That is the fastest way to end up with the wrong one.
Freshsales CRM and Nutshell CRM both target small and medium sized businesses.
しかし、それらはそれぞれ異なる問題を解決する。
One leans on AI and built-in calling. The other leans on simplicity.
概要
This Freshsales CRM vs Nutshell CRM comparison covers pricing, core features, and ease of use.
私たちの 作家 created a new account with Nutshell and worked in it directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
All pricing is quoted per user, per month, from each vendor’s published plans.
By the end you will know which CRM software fits your 仕事.
Freshsales CRM とは何ですか?
Freshsales CRM is a cloud-based customer relationship management platform from Freshworks.
It launched in 2016 as the second major product from the company.
The software helps sales teams manage leads, deals, and daily sales activities in one place.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside a single unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 受賞：Freshsales CRM
Freddy AI scores your leads while you work the pipeline. The 21-day free trial covers every tier.
Freshsales CRM の価格設定
Three paid tiers, all billed per user per month.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | Small teams tracking leads and deals |
| プロ | 1ユーザーあたり月額39ドル | Growing teams needing sales sequences and territories |
| 企業 | 1ユーザーあたり月額59ドル | Larger teams needing custom fields and an audit log |
Pricing verified September 2026.
無料トライアル: 21 days across every tier, with no credit card required to create an account.
返金保証: Freshworks does not publish a blanket refund window. Cancel before the renewal date to avoid the next charge.
📌 注記： Freshsales pricing has dropped two to three times lower than it was in earlier years. A free plan for up to three users is also listed on the Freshworks site, with most core features included.
⚠️ Pricing conflict: Some third-party sources list the entry plan at $11 and Enterprise at $71 per user per month. Our tables use the figures in our own pricing data ($9 and $59). Check the vendor page before you buy, since regional currency and billing terms shift the number.
Freshsales CRMの主なメリット
Here is what makes this CRM worth a look:
- Freddy AI scoring: Ranks leads on behaviour and profile data. It also predicts deal risk and improves conversion rates.
- 360度顧客ビュー： Every touchpoint lands on one timeline. Customer data stays in one record instead of five tabs.
- Omnichannel communication: Reach contacts over email, phone, WhatsApp Business, Facebook Messenger, and LINE.
- Kanban pipeline: A visual board shows deal progress and exposes bottlenecks fast.
- Integration depth: Around 385 apps connect, including Google, Microsoft 365, Slack, and Zoom.
- Freshworks tie-in: Freshdesk and Freshmarketer link tightly, so support and marketing share the same records.
- モバイルアクセス: iOSと アンドロイド app supports offline access and call logging on the road.
私たちのチームが気づいたこと
Note: we have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews, not our own testing.
G2 and Capterra reviewers score the platform around 4.5 out of 5 on average. The interface is frequently described as intuitive and quick to learn. Slow loading times and cluttered navigation are the two complaints that come up most.
Freshsales CRMのメリットとデメリット
✅ メリット
- Entry plan costs $9 per user per month, an excellent value for small teams
- Freddy AI scores leads and suggests the next best action to close deals
- Phone, email, chat and SMS are built into one unified inbox
- 21-day free trial runs on every pricing tier
- 24/5 support by phone, chat and email on all plans
❌ デメリット
- Navigation feels cluttered and pages can load slowly
- 約385の統合はHubSpotよりも少なく、 セールスフォース オファー
- Native connectors outside the Freshworks family stay limited
- Some functionality found in HubSpot and Salesforce is missing
Nutshell CRM とは何ですか?
Nutshell CRMは、中小規模のB2B営業チーム向けに構築されたクラウドベースのプラットフォームです。
It bundles contact management, pipeline tracking, and email marketing in one tool.
The company deliberately avoids complex features that slow small businesses down.
Landing pages, web forms, and drip campaigns ship without paid add ons.
Every plan includes unlimited CRM contacts and no data limits.
ProspectorIQ and VisitorIQ find new leads and identify companies browsing your site.
Here is a walkthrough of how the platform works day to day.
ナッツシェルCRM
Free data migration and free live support come with every plan. The 14-day trial needs no credit card.
Nutshell CRMの価格
Five tiers, all sold per user per month.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 財団 | 1ユーザーあたり月額13ドル | A single user or a two-person team starting out |
| 成長 | 1ユーザーあたり月額25ドル | Teams adding email templates and calendar sync |
| プロ | 1ユーザーあたり月額42ドル | Teams needing multiple pipelines and personal email sequences |
| 仕事 | 1ユーザーあたり月額59ドル | Teams wanting the full reporting suite and custom fields |
| 企業 | 1ユーザーあたり月額79ドル | Larger companies needing an audit log and priority support |
Pricing verified September 2026.
無料トライアル: 14 days, no credit card required to create a new account.
返金保証: No published refund window. Billing stops at the end of the current cycle when you cancel.
📌 注記： Data migration and live support are free on every plan. Rivals often charge for that help, so factor it into the real cost per user.
⚠️ 警告： The reporting suite and custom fields sit on the $59 Business tier. Buying Foundation and upgrading later means a jump of $46 per user per month.
Nutshell CRMの主なメリット
Here is where this CRM earns its keep:
- 習得期間が短い： Reviewers rate it among the easiest CRM tools to pick up. Most teams get productive within days.
- Four pipeline views: Board, List, Map, and Chart. Drag and drop moves deals through the funnel.
- Marketing included: Email marketing, landing pages, and web forms need no extra purchase.
- 販売 オートメーション: Lead routing, follow-up notifications, and email sequences run without manual work.
- 無料ライブサポート: Live chat and email help reach every customer, with priority queues for Enterprise clients.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, メールチンプ, and Zendesk connect natively, plus 5,000-plus apps through Zapier.
- Easy import: Bring contacts in from any source using a CSV file.
私たちのチームが気づいたこと
Our writer signed up for Nutshell and spent several days building pipelines and importing contacts. Here is what stood out from that hands-on time:
CRMのメリットとデメリットをまとめると以下の通りです。
✅ メリット
- Minimal learning curve, so teams work the pipeline within days
- すべてのプランで無料データ移行と無料ライブサポートが提供されます
- Unlimited CRM contacts with no data limits at any tier
- Email marketing and landing pages included without paid add ons
❌ デメリット
- 自動化はHubSpotやSalesforceほど高度ではない
- Email attachment handling draws repeated complaints from reviewers
- No built-in phone or SMS channel inside the CRM
- Full reporting suite is locked behind the $59 Business tier
機能比較
Ten features decide this matchup. Here is the short version before we break each one down.
| 特徴 | フレッシュセールス CRM | ナッツシェルCRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1ユーザーあたり月額13ドル |
| 無料トライアル | ✅ 21日間 | ✅ 14日間 |
| AIアシスタント | ✅ フレディAI | ✅内蔵 AIツール |
| 電話とSMS内蔵 | ✅ | ❌ |
| Email Marketing Included | ❌ Freshmarketer add-on | ✅ |
| 無料データ移行 | ❌ | ✅ |
| 統合 | ✅ Around 385 | ✅ Zapier経由で5,000件以上 |
| モバイルアプリ | ✅ iOS and Android | ✅ iOS and Android |
| 連絡先無制限 | ❌ Plan-dependent | ✅ |
| 最適な用途 | Sales teams wanting AI and calling | Small B2B teams wanting simplicity |
1. AIによるリードスコアリング
フレッシュセールス CRM: Freddy AI scores every lead on behaviour and profile data. It predicts which deals are at risk and recommends the next best action to close them. Freshworks positions this as its conversion-rate lever.
ナッツシェルCRM: AI tools assist with revenue-driving work rather than scoring leads numerically. The focus sits on summarising and drafting, not ranking. If you want a scored list every morning, this is the weaker side.
2. Contact Management and Pipeline Views
フレッシュセールス CRM: Contact management centralises every touchpoint into customer timelines you can scan in seconds. A Kanban board tracks deal progress and exposes bottlenecks. Records update as calls and emails land.
ナッツシェルCRM: Pipeline management offers four views: Board, List, Map, and Chart. Drag and drop moves deals between stages. Multiple pipelines unlock on the Pro tier for teams running more than one sales process.
3. Email Tracking and Templates
フレッシュセールス CRM: Send personalised bulk emails and monitor activity on each one. Open and click tracking feeds straight back into the contact record. Event tracking on your website adds another signal.
ナッツシェルCRM: Email marketing runs inside the CRM through list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences land on Pro. No separate marketing purchase is needed.
4. セールスオートメーション
フレッシュセールス CRM: Sales sequences automate the repetitive part of outreach so reps spend more time selling. You can execute multi-step follow-ups without touching each record. Territories and assignment rules live on the higher tiers.
ナッツシェルCRM: Sales automation handles lead routing and follow-up notifications. It cuts the time-wasting admin that piles up between calls. The rules are less advanced than what HubSpot or Salesforce offer.
5. Lead Capture and Web Forms
フレッシュセールス CRM: Web forms drop onto any page and push submissions into the CRM. Combined with event tracking, you see what a visitor read before they filled the form in.
ナッツシェルCRM: Web forms add leads automatically, and VisitorIQ names the companies browsing your site. ProspectorIQ digs up new contacts on top of that. For outbound prospecting this is the stronger side.
⚠️ 警告： Visitor identification depends on the browser data available and will not name every anonymous connection. Treat it as a hint, not a verified list.
6. AI Agents and Meeting Notes
フレッシュセールス CRM: Smart AI agents respond to routine questions and handle first-touch work. That takes pressure off the team when nobody is free to reply.
ナッツシェルCRM: 人工知能 ミーティング summarisation turns a call into notes you can act on. It is narrower than an agent, but it removes a chore every rep hates.
7. チームコラボレーション
フレッシュセールス CRM: The Freddy AI co-pilot sits beside reps and drafts replies or summarises a record. Reports and AI insights track team performance and forecast revenue.
ナッツシェルCRM: Collaboration features, calendar sync, and click-to-call keep everyone on the same page. Reviewers repeatedly credit the reminder and scheduling tools for that.
8. 統合
フレッシュセールス CRM: Around 385 apps sit in the marketplace, covering Google, Microsoft 365, Slack, and Zoom. The link to other Freshworks products such as Freshdesk and Freshmarketer is tighter than anything third-party. Native connectors outside that family stay limited.
ナッツシェルCRM: Google Workspace, Microsoft 365, Slack, MailChimp, and ゼンデスク connect directly, so Gmail and Outlook both work out of the box. Zapier opens another 5,000-plus apps.
9. レポートと分析
フレッシュセールス CRM: Around a dozen predefined sales reports ship ready to use, and you can customize each one. Freshdesk OMNI extends the same data into support analytics.
ナッツシェルCRM: Dashboards track sales KPIs and team performance, and reports bend to fit your business. Quotes and invoices generate from the same records.
10. Support and Security
フレッシュセールス CRM: 24/5 support runs across all plans by phone, chat, and email. An audit log and granular custom fields cover 安全 and governance needs on Enterprise.
ナッツシェルCRM: Free live support reaches every customer, and a human handles migration for you at no charge. Enterprise clients get priority queues.
11. 価格設定とコスト
Side by side, per user per month.
| ティア | フレッシュセールス CRM | ナッツシェルCRM |
|---|---|---|
| エントリ | 成長 — 月額9ドル/ユーザー | ファウンデーション — 月額13ドル/ユーザー |
| 中 | プロ版 — 月額39ドル/ユーザー | 成長 — ユーザー1人あたり月額25ドル |
| Upper mid | — | プロ版 — 月額42ドル/ユーザー |
| 高度な | エンタープライズ版 — 月額59ドル/ユーザー | ビジネスプラン — 月額59ドル/ユーザー |
| 最高級 | — | エンタープライズ版 — 月額79ドル/ユーザー |
フレッシュセールス CRM: The $9 entry plan is the cheapest way into either platform. Enterprise tops out at $59, which is where Nutshell’s mid-upper Business plan sits. For a five-person team on entry pricing, that is $45 a month against $65.
ナッツシェルCRM: Five tiers give finer steps as you grow, but the ceiling is $79. Free migration and free live support offset part of the gap. Unlimited contacts at every tier also means no surprise overage.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 最低価格 | フレッシュセールス CRM | $4 cheaper per user monthly |
| Calling and SMS in the CRM | フレッシュセールス CRM | Unified inbox includes both |
| Email marketing bundled in | ナッツシェルCRM | No paid add ons needed |
| Fastest team onboarding | ナッツシェルCRM | 学習曲線は最小限 |
| AIによるリードスコアリング | フレッシュセールス CRM | Freddy AI ranks every lead |
| Help moving your data | ナッツシェルCRM | Free migration on all plans |
💰 あなたの予算
Freshsales opens at $9 and Nutshell at $13 per user per month. Over a year with five reps that gap is $240, which is real money for small businesses.
🔌 あなたの技術スタック
Already running Freshdesk or Freshmarketer? Freshsales shares records with other Freshworks products. Everyone else gets wider reach from Nutshell through Zapier.
📞 販売プロセス
Phone-heavy teams want the built-in calling in Freshsales. Teams that live in email and need the ability to run campaigns without extra tools lean Nutshell.
🎓 あなたの経験レベル
Nutshell is rated easier to learn and most teams are productive within days. Freshsales packs more in, but reviewers call the navigation cluttered.
🆓 無料トライアルとデモ
Freshsales gives you 21 days, Nutshell 14. Load real deals into both and see which one your reps actually open on Monday morning.
🛟 サポートオプション
Freshsales runs 24/5 phone, chat, and email across every plan. Nutshell offers free live support plus free migration, which matters most in week one.
切り替えガイド
Already on one of these? Here is what changes.
🔄 Freshsales CRMからNutshell CRMに切り替えますか？
✅ 得られるもの：
- Email marketing, landing pages, and web forms with no add ons
- Unlimited contacts and no data limits on every plan
- Free migration handled by a person on the Nutshell team
❌ 失うもの：
- Freddy AI lead scoring and deal-risk prediction
- Built-in phone, SMS, WhatsApp, and Facebook Messenger channels
- The tight connection to Freshdesk and Freshmarketer
📋切り替え方法：
- Export contacts, deals, and notes from Freshsales as CSV files
- Create a new account on the 14-day Nutshell trial
- Ask support to run the free import, then rebuild your pipeline stages
🔄 Nutshell CRMからFreshsales CRMに切り替えますか？
✅ 得られるもの：
- Freddy AI scoring, deal-risk alerts, and next-step suggestions
- Phone, chat, and SMS inside one inbox with the rest of your sales activities
- A $9 entry plan and a longer 21-day free trial
❌ 失うもの：
- Bundled email marketing and landing pages
- Unlimited contacts with no data ceiling
- 無料データ移行と無料ライブサポート
📋切り替え方法：
- Export your Nutshell contacts, companies, and deals to CSV
- Start the 21-day Freshsales trial, no credit card required
- Import the files, map custom fields, then switch on Freddy AI scoring
私たちのレビューで取り上げられなかったこと
This comparison looked at small and mid-sized B2B sales teams. We did not test enterprise deployments, single sign-on, or custom API work. Data residency and compliance paperwork sit outside what we could verify from published documentation. If you are onboarding fifty seats across several regions, run both trials against your own security review before committing.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 🤖 AI機能 | フレッシュセールス CRM |
| 📞 Communication Channels | フレッシュセールス CRM |
| 📧 Built-in Marketing | ナッツシェルCRM |
| 👶 使いやすさ | ナッツシェルCRM |
| 🔌 連携機能 | フレッシュセールス CRM |
| 🛟 Onboarding Support | ナッツシェルCRM |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales CRM wins 4 of 7 categories.
最適な用途: Phone-heavy sales teams, AI lead scoring, and businesses already inside the Freshworks family
These two products chase the same buyer from opposite ends. Freshsales is the deeper platform, with Freddy AI, built-in calling, and around 385 integrations behind it.
Nutshell is the simpler one. It trades AI scoring for a shorter learning curve, bundled marketing, and free help getting your data in.
If your reps live on the phone and you want a CRM that scores leads for you, Freshsales is the better buy at $9 to start.
If your team has never used a CRM and needs email campaigns on day one, Nutshell earns the extra $4 per user.
Freshsales CRMの比較
Here is how Freshsales lands against its closest rivals:
Freshsalesが勝利した点： A $9 entry plan against HubSpot’s steep paid jump, built-in phone and SMS at every tier, and 24/5 support without a premium contract.
HubSpotが優れている点： A far larger app marketplace, deeper marketing automation, and a free tier that scales past three users.
Freshsalesが勝利した点： Freddy AI scoring on lower tiers, a cleaner unified inbox, and 21 days of trial access instead of 15.
Zoho CRMが優れている点： More third-party connectors, a broader suite of business apps, and finer control over custom modules.
Freshsalesが勝利した点： Native calling and SMS, AI deal-risk prediction, and a lower starting price per user.
パイプドライブ 勝利したタイトル： Faster page loads, a tighter deal-first interface, and less clutter for reps who only work the funnel.
Freshsalesが勝利した点： Setup you can finish in an afternoon, no consultant required, and pricing built for smaller teams.
Salesforceが優れている点： Functionality Freshsales still lacks, an unmatched partner network, and customisation that survives complex org charts.
This video walks through the wider alternative list.
Nutshell CRMの比較をもっと見る
And here is Nutshell against the tools buyers usually shortlist beside it:
Nutshellが勝つ理由： A cheaper $13 entry point, free migration, and unlimited contacts with no data ceiling.
キープ 勝利したタイトル： Stronger campaign branching, built-in payments and invoicing depth, and a longer automation history.
要するにCRM対 アクティブキャンペーン
Nutshellが勝つ理由： Pipeline management as the core rather than an add-on, Board and Map views, and free live support on all plans.
ActiveCampaignが優れている点： More advanced email logic, wider template libraries, and better deliverability tooling for high volume sends.
Nutshellが勝つ理由： A sales-first design instead of a repurposed work board, bundled email marketing, and VisitorIQ lead discovery.
月曜日のCRMの勝利点： Flexible boards for non-sales work, richer dashboards, and a broader set of view types across the company.
Nutshellが勝つ理由： Included landing pages and drip campaigns, ProspectorIQ prospecting, and AI meeting summaries.
カプセルCRM 勝利したタイトル： A lighter interface, a genuinely free tier, and lower cost for a very small team.
The alternatives roundup below covers the rest of the shortlist.
よくある質問
FreshsalesはCRMですか？
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage leads, deals, and customer conversations for sales teams.
Nutshellは優れたCRMですか？
For small B2B teams, yes. Reviewers rate its ease of use highly and praise the free migration. Automation depth is where it falls behind larger rivals.
Freshsalesの無料プランで許可されている最大ユーザー数は何人ですか？
Three. The free tier covers up to three users with most core features included. Beyond that you move to the $9 Growth plan.
CRMの月額料金はいくらですか？
Entry plans here run $9 to $13 per user monthly. Advanced tiers reach $59 to $79. Multiply by seat count, then add migration and training costs.
一番人気のCRMソフトウェアはどれですか？
Salesforce holds the largest market share globally. For small teams that ranking matters less than fit, and Freshsales wins this particular comparison.
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