⚡ 簡単な評価:
- 価格: Pipedrive starts at $14/user/month. Freshsales starts at $9/user/month.
- 最適な用途: Pipedrive for visual deal tracking. Freshsales for built-in calling and lead scoring.
- 主な違い： Pipedrive is built around pipeline management. Freshsales bundles phone, email, and AI in one place.
- 私たちのおすすめ： Pipedrive, rated 4.3 against 4.0, for teams whose whole job is moving deals forward.
Most sales teams pick a CRM platform for one reason.
They want fewer leads slipping through the cracks.
Pipedrive and Freshsales both promise that.
しかしこの二人は CRM platforms solve different halves of the same problem.
One is built around the visual sales pipeline. The other is built around customer engagement.
概要
This Pipedrive vs Freshsales comparison covers pricing, key features, and ease of use.
It also breaks down which CRM software fits which 仕事 ニーズ。
私たちの 作家 spent hands-on time inside Pipedrive CRM.
We evaluated Freshsales using published documentation, pricing pages, and G2 reviews.
By the end, you will know which of these two CRM platforms fits your sales process.
Pipedrive とは何ですか?
Pipedrive is CRM software built around deal management.
Every deal sits on a card you drag between stages.
That drag-and-drop board is the whole point of the product.
Sales reps see what to do next without digging through menus.
Pipedrive offers unlimited customizable pipelines on every paid plan.
It also adds lead management, email marketing, and an AI sales assistant on top.
Here is a closer look at how the platform works day to day.
🏆 受賞者：Pipedrive
Best for teams that live inside a pipeline. Drag deals, log calls, and close deals faster.
Pipedriveの価格
Pipedrive charges per user, per month. Here is the current lineup.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| ライト | 1ユーザーあたり月額14ドル | Solo reps tracking a single pipeline |
| 成長 | 1ユーザーあたり月額24ドル | Small businesses adding sales オートメーション |
| プレミアム | 1ユーザーあたり月額49ドル | Teams needing custom reports and forecasting |
| 究極の | 月額69ドル/ユーザー | Larger sales teams with permission controls |
価格は2026年7月に確定しました。
無料トライアル: Yes. Pipedrive offers a 14-day trial with no card required.
返金保証: No blanket refund window. Cancel before renewal to avoid the next charge.
📌 注記： There is no free version of Pipedrive. Email marketing and lead capture ship as paid add-ons, so the sticker price is rarely the final price.
⚠️ Pricing conflict: Some published comparisons list five Pipedrive tiers running from $12.50 to $99 per user. Our table follows our own verified data: four plans from $14 to $69. Check the pricing page before you buy.
Pipedriveの主な利点
Here is what makes Pipedrive worth a look:
- 複数の販売パイプライン： Run separate boards for new business, renewals, and partners. Each one gets its own stages.
- 直感的なインターフェース: The Kanban board is praised in G2 reviews for fast onboarding. New reps get productive in days.
- AIセールスアシスタント： Pipedrive surfaces notifications and next-step advice based on your sales activities.
- 幅広い連携機能： Over 350 native connections cover email, calendars, 会計およびサポートツール。
- カスタムレポート: Build revenue and activity dashboards without exporting customer data to a spreadsheet.
- Permission controls: Higher tiers add access restrictions that big sales teams tend to require.
私たちのチームが気づいたこと
Our writer set up a live pipeline in Pipedrive and worked real deals through it for several days. Here is what stood out:
Pipedriveの長所と短所
✅ メリット
- Unlimited customizable pipelines on every paid plan
- Drag-and-drop deal board that new reps learn quickly
- Over 350 native integrations with business tools
- 24/7 email and chat support for every customer
❌ デメリット
- No free plan, so testing means paying or trialing
- Phone support is limited to higher-tier plans
- Calling needs a third-party app or paid add-on
Freshsales CRM とは何ですか?
Freshsales is the CRM platform inside the Freshworks family.
It bundles the phone, the 受信トレイ, and the pipeline into one screen.
Reps can call a lead without leaving the contact record.
Freddy AI then scores that lead and predicts which ones will convert.
Freshsales stands apart from most CRM tools by capturing leads from WhatsApp and web forms.
The result is one platform for outreach, contact management, and follow-up.
The walkthrough below shows the interface in motion.
Runner Up: Freshsales CRM
Best for small teams that call and email all day. Phone, inbox, and AI scoring in one CRM.
フレッシュセールの価格
Freshsales undercuts most CRM systems at the entry tier.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | 中小企業 starting with a CRM |
| プロ | 1ユーザーあたり月額39ドル | Teams running multiple sales pipelines |
| 企業 | 1ユーザーあたり月額59ドル | Sales forecasting and custom modules |
価格は2026年7月に確定しました。
無料トライアル: Yes. A 21-day trial covers the paid tiers with no card up front.
返金保証: Freshworks bills monthly or annually. Annual terms are discounted but paid up front.
📌 注記： The free version skips email marketing and file storage. Most teams outgrow it within a quarter and move to Growth.
⚠️ Pricing conflict: Published sources disagree on the free plan. Some cap it at three seats, others describe unlimited users. Our verified table lists paid tiers only, from $9 to $59 per user. Confirm the free tier limits with Freshworks before you plan around it.
Freshsalesの主なメリット
Here is where Freshsales CRM earns its place:
- 内蔵電話機能: Reps dial and log calls from inside the record. In-app dialing appears even in the free tier.
- フレディAI： Predictive scoring ranks opportunities and supports sales forecasting.
- Multi-channel capture: Leads arrive from web forms, email, and WhatsApp into one customer record.
- Phone support on all plans: 24/5 chat, email, and phone assistance, including on the free tier.
- 販売シーケンス: Automated follow-up sends personalized emails and updates fields on its own.
- Clear plan breakdown: Freshworks publishes a feature-by-feature table so you know what each tier buys.
私たちのチームが気づいたこと
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and published G2 reviews.
Freshsalesのメリットとデメリット
✅ メリット
- Free plan with basic CRM features
- In-app dialing without a third-party add-on
- 24/5 phone support on every plan
- Lead scoring across email, forms, and WhatsApp
❌ デメリット
- Entry plan often limits you to a single pipeline
- オートメーション tools draw criticism in G2 reviews
- Pipedriveのマーケットプレイスよりも連携機能が少ない
機能比較
Here is where the two CRM platforms actually split apart.
We compared nine areas that decide most CRM purchases, then pricing.
| 特徴 | パイプドライブ | フレッシュセール |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額14ドル | 1ユーザーあたり月額9ドル |
| 無料プラン | ❌ | ✅ |
| Unlimited Custom Pipelines | ✅ | ❌ (higher tiers) |
| 通話機能内蔵 | ❌ | ✅ |
| AIアシスタント | ✅ | ✅ |
| ネイティブ統合 | ✅ 350以上 | ❌ 少ない |
| 電話サポート | ❌ Top tiers only | ✅ すべてのプラン |
| プロジェクト管理 | ✅ | ❌ |
| 最適な用途 | Deal tracking | Calling and lead scoring |
1. リード管理
パイプドライブ: Leads sit in a separate inbox before they touch your pipeline. That keeps unqualified names out of your forecast. Lead management here is about filtering, not scoring.
フレッシュセール： Freddy AI ranks each lead by conversion odds. Leads flow in from email, forms, and WhatsApp. Sales reps work the top of the list first.
2. Deal Management and Contact Management
パイプドライブ: The board is the product. You manage deals by dragging cards between stages, and the visual sales pipeline updates 即座に. Deal tracking rarely takes more than a click.
フレッシュセール： The contact record leads, and the deal follows. Every call, email, and note lands on one customer profile. That suits teams who sell through relationships.
⚠️ 警告： The Freshsales entry plan often restricts you to one pipeline. Check that limit before you plan multiple sales pipelines.
3. Project Management and Sales Sequences
パイプドライブ: Won deals can hand off to a project management board. Delivery work stays beside the deal that created it. Freshsales has no equivalent.
フレッシュセール： Sales sequences run timed follow-up instead. The system sends the next touch, waits, and moves on. It is outreach depth rather than delivery tracking.
4. Outreach Campaigns and Web Forms
パイプドライブ: Campaigns build outreach campaigns from segments already in the CRM. Templates and drag-and-drop editing keep it simple. It arrives as a paid add-on, not a bundled feature.
フレッシュセール： Web forms feed the funnel from the other direction. Visitors fill a form and land in the CRM already scored. Marketing automation sits closer to the core product here.
5. Email Marketing and Email Tracking
パイプドライブ: Full email sync brings your inbox into the deal record. Templates handle personalized emails at volume. Open and click data feeds back into the pipeline.
フレッシュセール： Email tracking shows who opened what and when. Reps can trigger the next step from that signal. The free version leaves email marketing out entirely.
6. AI Sales Assistant and Freddy AI
パイプドライブ: The AI Sales Assistant watches your sales activities and suggests the next move. It flags stalled deals and nudges reps toward the ones likely to close deals this month.
フレッシュセール： Freddy AI leans predictive. It scores contacts, forecasts outcomes, and drafts replies. These are advanced capabilities for a CRM at this price.
7. Custom Reports and Actionable Insights
パイプドライブ: Dashboards turn raw customer data into deal insights you can act on. Custom reports cover revenue, conversion, and rep activity. Sales forecasting improves as your history grows.
フレッシュセール： Smart AI agents handle the reporting side differently. They watch records and surface actionable insights without a report ビルダー. G2 reviews describe the automation tools as the weaker half of the platform.
8. 統合とマーケットプレイス
パイプドライブ: Over 350 native connections make this the wider marketplace. 会計, support, and calling apps all plug in. Extensive integrations are the reason many teams stay.
フレッシュセール： The marketplace is smaller but covers the common tools. Freshworks apps connect natively, which helps if you already run their help desk. Outside that 丸, choice narrows.
9. Documents, Support and Ease of Use
パイプドライブ: Quotes and contracts live inside the deal with templates and e-signature. Customer support runs 24/7 over email and chat support, though phone help is reserved for top plans. A deep knowledge base covers the rest.
フレッシュセール： Freshdesk OMNI ties sales and service records together. Phone support is included on every plan, free tier included. The broader feature set means a slightly steeper first week.
💡 プロのヒント: Both CRM systems ship a mobile app. Install both during the trial and see which one your reps actually open between meetings.
10. 価格設定とコスト
Here are both price lists side by side.
| ティア | パイプドライブ | フレッシュセール |
|---|---|---|
| エントリ | ライト — 月額14ドル/ユーザー | 成長 — 月額9ドル/ユーザー |
| 中 | 成長 — 月額24ドル/ユーザー | プロ版 — 月額39ドル/ユーザー |
| アッパー | プレミアムプラン — 月額49ドル/ユーザー | エンタープライズ版 — 月額59ドル/ユーザー |
| トップ | アルティメットプラン — 月額69ドル/ユーザー | — |
パイプドライブ: The ceiling is higher at $69 per user, but so is the range. Four tiers let you buy only the advanced features you need. Add-ons for campaigns and lead capture push the real total up.
フレッシュセール： Nine dollars buys a real CRM with calling included. The jump from Growth to Pro is steep at $30. Still, the top tier undercuts Pipedrive’s by $10 per user.
💡 Cost check: A five-rep team pays $70 monthly on Pipedrive Lite and $45 on Freshsales Growth. Add a calling tool to Pipedrive and that gap closes fast.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 最低価格 | フレッシュセール | $5 cheaper per user |
| 視覚的なパイプライン管理 | パイプドライブ | Drag-and-drop deal board |
| Calling from the CRM | フレッシュセール | Dialer included, no add-on |
| サードパーティ統合 | パイプドライブ | 350+ native connections |
| Phone support on a budget | フレッシュセール | すべてのプランに含まれています |
| 初心者向けのセットアップ | パイプドライブ | Simpler first-week learning curve |
💰 あなたの予算
Freshsales wins the first invoice at $9 per user. Pipedrive costs more up front but bundles more features into its mid tiers.
🔌 あなたの技術スタック
Already running Freshworks help desk software? Freshsales connects natively. Everyone else gets more reach from Pipedrive’s marketplace of third-party tools.
📞 販売プロセス
Phone-heavy teams should pick Freshsales for in-app dialing. Teams that sell over email and demos get more from Pipedrive’s pipeline management.
🎓 あなたの経験レベル
First-time CRM buyers usually settle into Pipedrive faster. Freshsales packs more advanced functionalities into the same screen, which takes longer to learn.
🤖 自動化のニーズ
Both platforms automate tasks like field updates and follow-up reminders. Pipedrive’s builder handles repetitive tasks more reliably, according to G2 reviews.
🛟 サポートオプション
Pipedrive answers 24/7 by email and chat. Freshsales runs 24/5 but adds the phone line, and neither entry plan promises a dedicated account manager.
切り替えガイド
Already on one of them? Here is what changes when you move.
🔄 PipedriveからFreshsalesに切り替えますか？
✅ 得られるもの：
- A built-in dialer, so reps log calls without a second app
- Phone support on every plan, including the free tier
- Freddy AI scoring for opportunity management
❌ 失うもの：
- Unlimited customizable pipelines on the entry plan
- Roughly 350 native integrations you may already rely on
- The project board that tracks work after a deal closes
📋切り替え方法：
- Export deals, contacts, and notes from Pipedrive as CSV files
- Open a Freshsales account and map your stages first
- Import the customer information, then rebuild automations by hand
🔄 FreshsalesからPipedriveに切り替えますか？
✅ 得られるもの：
- Unlimited pipelines with stages you control
- A much wider marketplace of third-party apps
- Round-the-clock chat and email help, seven days a week
❌ 失うもの：
- The free plan and the $9 entry price
- Calling and telephony inside the CRM itself
- Phone support at the lower price tiers
📋切り替え方法：
- Export contacts, accounts, and deals from Freshsales
- Start a 14-day Pipedrive trial and build your pipeline stages
- Import the files, then connect a calling app before go-live
私たちのレビューで取り上げられなかったこと
This comparison focused on small businesses and mid-size sales teams. We did not test enterprise rollouts, custom modules built by developers, or migration at scale. Our Freshsales notes come from documentation and reviews rather than daily use. If you manage fifty or more seats, your business needs will look different from what we describe here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセール |
| 🚀 Pipeline and Deals | パイプドライブ |
| 📞 コミュニケーション | フレッシュセール |
| 🎯 レポート | パイプドライブ |
| 👶 使いやすさ | パイプドライブ |
| 🔌 連携機能 | パイプドライブ |
| 🛟 サポートアクセス | フレッシュセール |
| 🏆総合優勝 | パイプドライブ |
🏆 優勝：PIPEDRIVE
Pipedrive wins 4 of 7 categories.
最適な用途: deal tracking, sales teams with a defined sales process, and businesses that need extensive integrations
Pipedrive and Freshsales are not really chasing the same buyer. Pipedrive sells pipeline clarity, and it does that better than almost any CRM at this price.
Freshsales sells a communication hub. The dialer, the scoring, and the free plan make it the cheaper way to start customer relationship management from zero.
Pick Freshsales if your reps live on the phone and your budget is tight. Pick Pipedrive if your team’s real job is moving deals across stages every week.
Pipedriveの比較をもっと見る
Here is how Pipedrive lines up against other CRM tools:
Pipedriveが勝利した点： lower entry cost, faster setup, unlimited pipelines on paid plans
HubSpotが優れている点： a genuinely free tier, deeper marketing automation, native content tools
Pipedriveが勝利した点： price per user, week-one usability, no admin hire required
セールスフォース 勝利したタイトル： custom objects, enterprise governance, partner network reach
Pipedriveが勝利した点： sales-first design, deal insights out of the box, forecasting depth
月曜日のCRMの勝利点： flexible boards, cross-team work views, visual customization
Pipedriveが勝利した点： pipeline customization, marketplace size, standout features for small teams
ゼンデスク Sell wins on: support-ticket linkage, built-in dialer, shared service history
Freshsalesの比較
And here is how Freshsales holds up elsewhere:
Freshsalesが勝利した点： cheaper paid tiers, included telephony, phone support at every level
HubSpotが優れている点： content marketing tools, reporting library, larger app directory
Freshsalesが勝利した点： cleaner layout, AI scoring on lower tiers, quicker onboarding
Zoho CRMが優れている点： module customization, price at scale, breadth of sister apps
Freshsalesが勝利した点： total cost, setup speed, helpful features available without consultants
Salesforceが優れている点： scale, reporting control, third-party developer support
This video runs through a few more alternatives worth a look.
よくある質問
Pipedriveよりも優れたCRMはどれですか？
It depends on the job. HubSpot beats it on marketing, Salesforce on scale, and Freshsales on calling. For pure pipeline work, few tools beat Pipedrive.
Freshsalesの競合他社はどこですか？
The closest rivals are Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each competes on a different axis: price, marketing depth, customization, or enterprise scale.
FreshsalesはCRMですか？
Yes. Freshsales CRM is the sales product from Freshworks. It handles contacts, deals, email, and calling in one place, with AI scoring layered on top.
Freshsalesは永久に無料ですか？
A free tier exists with basic CRM features and no time limit. Seat caps vary by source, and email marketing plus file storage require a paid plan.
Freshworksは優れたCRMですか？
We rate it 4.0 out of 5. It is strong on communication and price, weaker on automation and integrations, which is why Pipedrive edges ahead at 4.3.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 