How to Use LogMeIn Resolve: Complete Feature Guide (2026)

Quick Start

This guide covers every LogMeIn Resolve feature:

• Getting Started — Create your account and run your first session
• How to Use Mobile Device Management — Enroll and control Android and iOS devices
• How to Use Location Tracking — See where every enrolled device sits right now
• How to Use Patch Management — Push operating system and app updates on a schedule
• How to Use Endpoint Protection — Watch device health and catch problems early
• How to Use Zero-Trust Security — Create a signature key that approves every action
• How to Use Remote Execution — Run scripts on many devices at once
• How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
• How to Use Onboarding Center — Deploy the agent across your network in bulk
• How to Use Powerful Integrations — Turn Microsoft Teams chats into tracked tickets
• How to Use Software Assets — Audit what is installed on every managed machine

Time needed: 5 minutes per feature

Also in this guide: Pro Tips | Common Mistakes | Troubleshooting | Pricing | Alternatives

Why Trust This Guide

I have run LogMeIn Resolve for 14 months across a small mixed fleet.

Every screen below comes from sessions I actually ran myself.

LogMeIn Resolve is a remote access and IT support tool built for lean teams.

Most people stop after their first remote session and never explore the rest.

That is a shame, because the monitoring and automation side is where the hours come back.

This guide shows you how to use every major feature, step by step.

LogMeIn Resolve Tutorial

This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.

Getting Started with LogMeIn Resolve

Before any feature works, finish this one-time setup.

It takes about three minutes.

Here is how the first week went for me:

Now let’s walk through each step.

Step 1: Create Your Account

Go to the LogMeIn Resolve website and click “Start for free”.

Enter your work email and set a password.

The free version of LogMeIn Resolve covers up to 5 devices.

✓ Checkpoint: Check your inbox for the confirmation email.

Step 2: Open the Console and Install the Agent

The Web Console runs in any browser, so nothing is required on your side.

Open the profile menu to download the Agent Desktop Console for daily management.

Then install the agent on each machine you want unattended access to.

✓ Checkpoint: Your first device appears on the Devices page.

Step 3: Set Up Zero Trust and Run a Session

LogMeIn Resolve asks you to create a signature key during setup.

Save that key somewhere safe, because it approves sensitive actions later.

Now open the Support tab and generate a numerical support key.

Your user enters that 9-digit code at helpdesk.me/join to connect.

How to Use LogMeIn Resolve Mobile Device Manager

Mobile Device Management lets you enroll phones and tablets alongside your desktops.

Here’s how to use it step by step.

Step 1: Open the Devices Page

Click Devices in the left menu of the Console.

Step 2: Enroll a Mobile Device

Choose Add Device, then pick Android or iOS.

Send the enrollment link to the phone owner.

Here’s what this looks like:

✓ Checkpoint: The phone shows as Enrolled within a minute.

Step 3: Start Remote View or Remote Control

Select the phone and choose the access level you need.

How to Use LogMeIn Resolve Location Tracker

Location Tracking lets you see where an enrolled device was last seen.

Here’s how to use it step by step.

Step 1: Select an Enrolled Device

Open Devices and click the mobile device you want to check.

Step 2: Open the Location Tab

The map shows the last reported position and timestamp.

Here’s what this looks like:

✓ Checkpoint: You see a pin with a recent time next to it.

Step 3: Act on a Lost Device

Lock the device or wipe it if recovery looks unlikely.

How to Use LogMeIn Resolve Patch Manager

Patch Management lets you push operating system and app updates without touching each machine.

Here’s how to use it step by step.

Step 1: Run a Patch Scan

Open Patch Management and scan your device groups.

Step 2: Review Missing Patches

Sort by severity so critical fixes go first.

Here’s what this looks like:

✓ Checkpoint: Each device row lists its outstanding updates.

Step 3: Schedule the Rollout

Set a policy that installs approved patches outside working hours.

How to Use LogMeIn Resolve Endpoint Protector

Endpoint Protection lets you watch device health and catch failures before users call.

Here’s how to use it step by step.

Step 1: Assign a Protection Policy

Create a policy and apply it to a device group.

Step 2: Review the Alert Feed

Disk space, memory and offline warnings all land in one list.

Here’s what this looks like:

✓ Checkpoint: Alerts show a device name, a cause and a timestamp.

Step 3: Fix It in the Background

Background Management lets you clear the issue without interrupting the person working.

How to Use LogMeIn Resolve Zero-Trust Security Tool

Zero-Trust Security lets you sign sensitive actions with a key only you hold.

Here’s how to use it step by step.

Step 1: Open Zero Trust Settings

Find Zero Trust under the security section of your account.

Step 2: Create Your Signature Key

Generate the key and store it in your password manager.

Here’s what this looks like:

✓ Checkpoint: The console confirms the key is active on your account.

Step 3: Approve an Action

Enter the key when you run a script or reach an unattended device.

How to Use LogMeIn Resolve Remote Executor

Remote Execution lets you run scripts on many devices at once or schedule them in advance.

Here’s how to use it step by step.

Step 1: Open Remote Execution

Pick a saved script or paste your own PowerShell or Bash.

Step 2: Choose Your Target Devices

Select one machine, a group, or every device you manage.

Here’s what this looks like:

✓ Checkpoint: The device count matches what you expected.

Step 3: Run Now or Schedule

Set a future time if the script restarts anything users need.

How to Use LogMeIn Resolve Built-in Antivirus

Built-in Antivirus lets you scan managed machines without paying a second vendor.

Here’s how to use it step by step.

Step 1: Turn On Antivirus for a Group

Enable it from the security settings of that device group.

Step 2: Run Your First Scan

Start a full scan outside business hours, since it is heavy on older hardware.

Here’s what this looks like:

✓ Checkpoint: Each device reports a scan status and a result count.

Step 3: Review Quarantine

Restore false positives and delete anything you cannot account for.

How to Use LogMeIn Resolve Onboarding Center

Onboarding Center lets you add new machines in bulk instead of one at a time.

Here’s how to use it step by step.

Step 1: Generate an Installer

Open Onboarding Center and create an installer tied to your account.

Step 2: Choose Network Deployment

LogMeIn Resolve supports network deployment for easier installation across a domain.

Here’s what this looks like:

✓ Checkpoint: New devices appear on the Devices page as they install.

Step 3: Sort Devices into Groups

Group by office or role so your policies apply cleanly.

How to Use LogMeIn Resolve Powerful Integrations

Powerful Integrations let you raise and close tickets inside the apps your team already uses.

Here’s how to use it step by step.

Step 1: Connect Microsoft Teams

Add the LogMeIn Resolve app from the Teams store and sign in.

Step 2: Turn On Conversational Ticketing

Staff click the chatbot icon in Teams and describe the problem.

Here’s what this looks like:

✓ Checkpoint: A Teams message creates a real ticket in the console.

Step 3: Track Tickets in My Cases

Users follow their own ticket status through the My Cases portal.

How to Use LogMeIn Resolve Software Assets

Software Assets lets you see every program installed across your managed machines.

Here’s how to use it step by step.

Step 1: Open Software Assets

The inventory builds itself from the agents already reporting in.

Step 2: Filter by Application

Search a program name to see which devices still run it.

Here’s what this looks like:

✓ Checkpoint: You get a device list with version numbers beside it.

Step 3: Remove or Update in Bulk

Send a removal script to every device still running the old version.

LogMeIn Resolve Pro Tips and Shortcuts

After 14 months with this tool, these are the habits that saved me the most time.

In-Session Shortcuts

Action	Shortcut
Send Ctrl+Alt+Del to remote PC	Session toolbar button
Toggle full screen	F11
Open chat panel	Session toolbar chat icon
Start file transfer	Session toolbar file icon

Hidden Features Most People Miss

• AI-generated notes: Let the session write its own summary, then paste it into the ticket.
• Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
• Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
• File access: Grab logs from a remote device without starting a full control session.

Here are the benefits that showed up first for my own team:

LogMeIn Resolve Common Mistakes to Avoid

Mistake #1: Skipping the signature key

Mistake #2: Downloading the wrong LogMeIn product

Mistake #3: Interrupting people for small fixes

LogMeIn Resolve Troubleshooting

Problem: No remote control option on an online PC

Cause: The device is visible on the network but the agent lacks unattended permission.

Fix: Reinstall the agent with unattended access enabled, then confirm your signature key is active.

Problem: The support key stopped working

Cause: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.

Fix: Generate a fresh key from the Support tab and resend the helpdesk.me link.

Problem: The applet will not install on a locked-down PC

Cause: Group policy or antivirus is blocking the download.

Fix: Push the agent through network deployment from the Onboarding Center instead.

📌 Note: If none of these fix your issue, contact LogMeIn Resolve support.

What is LogMeIn Resolve?

LogMeIn Resolve is a remote access and IT support tool for small and mid-sized teams.

It combines remote support, monitoring and management in one secure, easy to use package.

Think of it like a help desk that can reach any machine you own.

Sessions run in the browser, so end users install nothing to get started.

Watch this quick overview:

It includes these key features:

• Mobile Device Management: Enroll and control Android and iOS devices
• Location Tracking: See where every enrolled device sits right now
• Patch Management: Push operating system and app updates on a schedule
• Endpoint Protection: Watch device health and catch problems early
• Zero-Trust Security: Create a signature key that approves every action
• Remote Execution: Run scripts on many devices at once
• Built-in Antivirus: Scan and quarantine threats without a second vendor
• Onboarding Center: Deploy the agent across your network in bulk
• Powerful Integrations: Turn Microsoft Teams chats into tracked tickets
• Software Assets: Audit what is installed on every managed machine

For a full breakdown, see our LogMeIn Resolve review.

LogMeIn Resolve Pricing

Here’s what LogMeIn Resolve costs in 2026:

Plan	Price	Best For
Starter	$23.75/month	Solo admins running ad-hoc support sessions
Growth	$44.75/month	Small teams that need unattended access
Advanced	$63.75/month	Teams adding patching and monitoring
Complete	$75/month	IT teams that want antivirus and automation included

Free trial: Yes. There is also a free version for up to 5 devices.

Money-back guarantee: Not published. Cancel before renewal instead.

💰 Best Value: Growth — unattended access is the point where this tool starts paying for itself.

LogMeIn Resolve vs Alternatives

How does LogMeIn Resolve compare? Here’s the competitive landscape:

Tool	Best For	Price	Rating
LogMeIn Resolve	Support plus device management	$23.75/mo	⭐ 4.2
Getscreen	Browser-only quick sessions	$8/mo	⭐ 4.3
TeamViewer	Cross-platform reach	$24.90/mo	⭐ 4.4
AnyDesk	Low-latency connections	$14.90/mo	⭐ 4.5
Splashtop	Price per technician	$5/mo	⭐ 4.6
RemotePC	Small budgets	$3.95/mo	⭐ 4.1
RealVNC Connect	Direct device control	$4.20/mo	⭐ 4.4
ISL Online	Self-hosted deployments	$21/mo	⭐ 4.3
BeyondTrust	Regulated enterprises	Custom	⭐ 4.4

Quick picks:

• Best overall: LogMeIn Resolve — support and management sit in one console
• Best budget: RemotePC — cheapest way to reach your own machines
• Best for beginners: Getscreen — nothing to install on either side
• Best for regulated teams: BeyondTrust — built around audit and privilege control

🎯 LogMeIn Resolve Alternatives

Looking for LogMeIn Resolve alternatives? Here are the top options:

• 🚀 Getscreen: Runs entirely in the browser and connects in seconds.
• ⭐ TeamViewer: The most familiar name, with reach across almost every platform.
• ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
• 💰 Splashtop: Strong per-technician pricing if you only need access, not monitoring.
• 👶 RemotePC: Simple enough for non-technical owners reaching their own office PC.
• 🔧 RealVNC Connect: Direct control with fine-grained permissions for technical teams.
• 🔒 ISL Online: Can be self-hosted, which suits strict data residency rules.
• 🏢 BeyondTrust: Privileged access control for banks, healthcare and government.

For the full list, see our LogMeIn Resolve alternatives guide.

⚔️ LogMeIn Resolve Compared

Here’s how LogMeIn Resolve stacks up against each competitor:

• LogMeIn Resolve vs Getscreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
• LogMeIn Resolve vs TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
• LogMeIn Resolve vs AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
• LogMeIn Resolve vs Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
• LogMeIn Resolve vs RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
• LogMeIn Resolve vs RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
• LogMeIn Resolve vs ISL Online: ISL Online offers self-hosting; Resolve is easier to run with no server team.
• LogMeIn Resolve vs BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.

Start Using LogMeIn Resolve Now

You now know how to use LogMeIn Resolve across every major feature:

• ✅ Mobile Device Management
• ✅ Location Tracking
• ✅ Patch Management
• ✅ Endpoint Protection
• ✅ Zero-Trust Security
• ✅ Remote Execution
• ✅ Built-in Antivirus
• ✅ Onboarding Center
• ✅ Powerful Integrations
• ✅ Software Assets

Next step: Pick one feature and try it today.

Most people start with a support key and one live session.

It takes less than five minutes.

Frequently Asked Questions

Is LogMeIn Resolve free?

Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.

How much does LogMeIn Resolve cost?

Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.

What is LogMeIn Resolve used for?

It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.

How do I start a support session?

Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.

Does LogMeIn Resolve support unattended access?

Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.