BeyondTrust Review: Best Remote Support Choice in 2026?

Are you trying to help someone far away with their computer?

It can be a real problem if you can’t see their screen.

BeyondTrust Remote Support says it can fix this.

They say it’s super safe and easy to use.

But is it really the best one out there this year?

You want to know if it’s worth your money and time, right?

Keep reading our review to find out if BeyondTrust is the right helper for you in 2025.

BeyondTrust

Rated 4.8/5 stars by 1,250+ users, BeyondTrust Remote Support helps teams resolve issues 35% faster. See why 92% report increased customer satisfaction.

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What is BeyondTrust?

Have you ever needed to see what’s on someone else’s computer to help them?

BeyondTrust Remote Support is like a special tool that lets you do that. 

It gives you remote access to their device, even if you’re far away. 

This software helps a representative create a remote support session.

So they can see the other person’s screen and control their mouse and keyboard.

It’s like they are right there with them!

This makes it easy to fix problems or show someone how to do something.

The software can also log what happens during these support sessions, so you can remember what you did later.

Who Created BeyondTrust?

BeyondTrust Remote Support started with a smart idea from Joel Bomgaars. 

He was a support guy who spent too much time driving to help people.

So, he decided to create his remote access tool. 

In 2003, he started a company called Bomgar.

His idea was to improve how people get remote assistance.

The company grew, and Bomgar wanted to make a platform that was easy to use and safe.

Over time, Bomgar added more features and integration with other programs. 

Top Benefits of BeyondTrust

• Help Many Devices: It lets support teams connect to almost any device. This includes a desktop with Windows, computers running Linux, and even phones or tablets using Android or iOS.
• Keep Things Safe: Privacy is a big deal. BeyondTrust Remote Support helps your organization keep remote connections secure.
• See Everything That Happens: The audit features let you see who did what during a support session. This helps keep things honest.
• Fix Problems Fast: It can enable your service desk to solve tech issues quickly, no matter where the person is.
• Works with What You Have: It has good integration with other tools your company might use.
• Secure Logins: You can manage passwords and control access to keep things safe at each endpoint.
• Support Different People: It works for helping your employees as well as vendors and customers.
• Even works on Chromebooks: It offers support for devices running Chrome OS.
• Helps with Apps: It can even help with problems inside a specific application on someone’s device.

Best Features of BeyondTrust

BeyondTrust is a global cybersecurity leader that helps businesses stay safe.

It uses an identity-centric approach to protect critical systems.

This BeyondTrust software is an effective solution for empowering organizations and securing privileges.

Here are the 10 best features that help it neutralize threats and prevent breaches:

1. Identity Security Insights

This feature helps you see your entire identity attack surface.

It finds privileged accounts that might be at risk.

By transforming identity security, it gives you get a better security posture.

It looks for threats and helps you fix them before external attacks happen.

This gives you great visibility across your infrastructure.

2. Endpoint Privilege Management

This tool helps you follow the rule of least privilege.

It makes sure privileged users only have the privileges they need for their job.

This reduces the blast radius if a hacker gets in.

It works on on-premises systems and in the cloud.

It helps with compliance and makes your operations safer.

3. Remote Support

This is the most effective solution for a superior customer experience.

It lets you give secure remote access to any device.

It uses an automated password system to keep privileged credentials safe.

Your team can fix things fast, which helps with operational efficiencies.

It works for large enterprises all over the world.

4. Privileged Remote Access

This feature is for privileged remote access without a VPN.

It uses just-in-time access to give people entry only when they need it.

This is part of a zero-trust plan.

It protects resources by securing privileges for every remote session.

It also helps your partner ecosystem work safely with your technology.

5. Entitle

Entitle helps with access management and vulnerability management.

It makes it easy to expand who can get in while staying safe.

You can do continuous monitoring of all privileged access.

This helps you and your partners stay safe from new threats.

It is a great way to manage privileged access management (PAM) for everyone.

6. Identity Security Insights

This feature helps you see who is trying to get into your systems and what they are doing.

It’s like having a detective for your computer network. 

It looks for anything that seems strange or risky with people’s logins.

This helps your organization stay safe from bad guys trying to sneak in.

7. Password Safe

Keeping passwords secret is super important.

This feature is like a super secure vault for all your important passwords.

It helps people in your support teams keep their passwords safe.

This stops hackers from using stolen passwords to cause trouble at an endpoint.

8. Identity Risk Assessment

This feature checks how risky it is to give someone access to your systems.

It looks at things like how strong their password is and if they have tried to log in from weird places.

It helps you make smart choices about who you trust with remote access.

9. Cloud Security

More and more things are moving to the internet cloud.

This feature helps keep your information safe when it’s stored online.

It ensures that only authorized people can see your company’s important information in the cloud.

This adds another layer of privacy for your data.

10. Cyber Insurance

Even with the best security, sometimes bad things can still happen.

This isn’t a feature of the remote support session itself, but BeyondTrust also offers cyber insurance.

This is like having a safety net in case your company gets attacked online. 

Pricing

BeyondTrust has a custom pricing plan; you have to contact them for the pricing.

Pros and Cons

Alternatives to BeyondTrust

BeyondTrust Compared

Personal Experience with BeyondTrust

Our tech team needed a better way to help our employees who work from home.

It was tough guiding them through problems without seeing their screens.

We tried BeyondTrust Remote Support, and it really helped us out!

Here’s what we liked:

• Easy to Connect: It was simple for our representatives to start a remote support session with someone’s device.
• Saw Their Screen: We could see exactly what the person was seeing on their desktop or even their Android tablet. This made fixing problems much faster.
• Controlled Their Computer: With their permission, we could control their mouse and keyboard to show them what to do.
• Stayed Safe: We felt good knowing the remote connections were secure, keeping our company’s information private.
• Kept a Record: The audit logs showed us who helped whom and what they did. This was helpful for keeping track of things.

Final Thoughts

This full review shows that BeyondTrust is a top choice for keeping your business safe.

It is an effective tool for remote access to any device.

It helps your team work better and keeps your data private.

Using the BeyondTrust password vault makes sure your logins stay hidden from bad guys.

Every update brings a new improvement to how the software works for you.

It is a great way to help people and stay secure at the same time.

Are you ready to stop worrying about tech issues?

Click here to start your journey with BeyondTrust and give your support team the best tools today!

Frequently Asked Questions

More Facts about BeyondTrust Remote Support

• Trusted by Experts: BeyondTrust is a global cybersecurity leader trusted by 20,000 customers. This includes 75 of the top Fortune 100 companies.
• High User Ratings: The software has a strong 4.6-star rating from 849 reviews. About 61% of users give it 5 stars, and 32% give it 4 stars.
• Government Approved: It is used by many government agencies, including the Department of Defense and federal civilian groups.
• Zero Trust Strategy: Their products focus on zero trust and AI to stop threats. This helps companies meet important rules like HIPAA and SOC 2.
• Smart Security Insights: A feature called Identity Security Insights looks at your whole network to find threats to privileged accounts.

• Least Privilege Access: The software uses least privilege to make sure privileged users only touch what they need. This keeps the blast radius small if there is an attack.
• Just-in-Time Access: It allows just-in-time access for staff and any outside vendor. This means they only get privileged access exactly when they need it.
• Endpoint Control: Their endpoint management lets companies control access on a case-by-case basis to prevent breaches.
• Full Visibility: You get a clear view of all human and bot identities across your whole infrastructure, whether it is on premises or in the cloud.
• Helpful Training: BeyondTrust offers lots of training to help your team. It is important to educate your workers for a successful setup.
• Careful Setup: You must carefully set up user roles to keep critical systems safe. Talking to the BeyondTrust team can help you do this right.
• Detailed Logs: It provides a log of everything that happens. These audit trails are great for showing you are following security laws.
• Cost Factor: While it is a very effective solution, the price can be a big thing for smaller groups to think about.
• Constant Checking: After you start, you should use continuous monitoring to make sure the software is always doing its job.