⚡ Quick Verdict:
- Pricing: Bitrix24 starts at $49/organization/month. Salesmate starts at $23/user/month.
- Best for: Bitrix24 for teams that want CRM, projects, and chat together. Salesmate for phone-heavy sales teams.
- Key difference: Bitrix24 bills per organization. Salesmate bills per seat.
- Our pick: Bitrix24 for most teams. It bundles more tools at one flat price.
Salesmate’s price looks cheaper than Bitrix24’s at first glance.
But one charges per user, and the other charges per company.
Add a third sales rep, and the math flips.
Price is only part of the story, though.
Bitrix24 is a full workspace, while Salesmate is a focused sales CRM tool.
Overview
This Bitrix24 vs Salesmate comparison looks at pricing, key features, and ease of use.
It draws on extensive research of docs, pricing pages, and G2 reviews.
Our writers also spent hands-on time with each tool.
Those notes appear in the “What Our Team Noticed” sections below.
What is Bitrix24?
Bitrix24 is a cloud-based workspace for CRM, projects, and team chat.
It handles sales management and internal communications on a single platform.
You get contact management, a sales funnel, and task management tools.
It also includes group chats, video calls, and a shared activity stream.
The platform serves small businesses and medium sized businesses alike.
Here’s a quick video tour of how it all fits together.
Bitrix24
One subscription covers CRM, tasks, chat, and websites. Your whole team works from one place.
Bitrix24 Pricing
Bitrix24 charges a flat monthly fee, not a price on a per user basis.
| Plan | Price | Best For |
|---|---|---|
| Basic | $49/organization/month | Small teams moving off the free plan |
| Standard | $99/organization/month | Growing teams that need marketing tools |
| Professional | $199/organization/month | Teams that need advanced automation |
| Enterprise | $399/organization/month | Large companies with many branches |
Pricing verified September 2026.
Free trial: Yes. You can test the Professional plan free for 30 days.
Money-back guarantee: Refund terms aren’t part of our pricing data. Check them with Bitrix24 before paying yearly.
📌 Note: A free plan also exists with core CRM tools and 5 GB of storage. Communication tools stay free for unlimited users. Annual billing saves 20%, and two-year billing saves 31%.
⚠️ Warning: Our research notes list a $39 Plus plan and a 12-user free plan. Bitrix24’s current lineup doesn’t match that, so we kept our verified figures above. The free plan also skips invoicing and workflow automation. Confirm prices on Bitrix24’s site before you buy.
Key Benefits of Bitrix24
Here’s what makes Bitrix24 worth a look:
- One Workspace: CRM, project management tools, and collaboration tools live together. You skip paying for separate apps.
- Flat Pricing: Paid plans cover your whole team. Your bill doesn’t jump each time you hire.
- Project Tracking: Gantt charts and workload views help with managing projects. Deadlines stay visible to everyone.
- Co-Pilot AI: This assistant helps you find features and finish tasks faster. It’s handy while you learn the platform.
- Contact Center: Inbound inquiries from chat, email, and phone flow into the CRM. No lead gets lost in a separate inbox.
- Extranet Access: You can invite outside partners into selected workspaces. They see only what you share.
What Our Team Noticed
Our writer signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Bitrix24 Pros & Cons
✅ Pros
- Combines CRM, projects, and chat in one workspace
- Flat monthly price covers your whole team
- Free plan works well for small projects
- Mobile apps for iOS and Android
❌ Cons
- Steep learning curve for new users
- Busy interface can feel overwhelming
- Support tickets can take a while to resolve
What is Salesmate?
Salesmate is a cloud-based CRM built mainly for sales teams.
It helps sales reps track deals, book meetings, and follow up faster.
The Salesmate CRM calls itself a unified platform for sales, marketing, and support.
A real estate company, SaaS startup, or clinic can use it to win customers.
Its goal is to help you close more deals and build lasting customer relationships.
This video walks through Salesmate’s main screens.
Salesmate
Calls, emails, and deals sit in one clean view. Start a free trial today with no credit card.
Salesmate Pricing
Salesmate charges per seat, so your bill grows with your team.
| Plan | Price | Best For |
|---|---|---|
| Basic | $23/user/month | Solo reps and very small teams |
| Pro | $39/user/month | Growing teams that need automation |
| Business | $63/user/month | Sales teams that need deeper reporting |
Pricing verified September 2026.
Free trial: Yes. You get 15 days with no credit card required.
Money-back guarantee: We didn’t find refund terms in our data. Read Salesmate’s billing terms before an annual plan.
📌 Note: Salesmate also sells a custom Enterprise tier. Phone numbers and calling minutes cost extra. Past Black Friday deals took 10% off annual plans.
⚠️ Warning: Some reviewers say Salesmate deleted leads after a missed payment. Keep billing current so accounts stay active, and export data often. Some review sites also show higher monthly-billing prices, so confirm at checkout.
Key Benefits of Salesmate
Here’s why sales teams shortlist Salesmate:
- Built-in Calling: Call recording and voicemail drops come built in. That’s a huge plus for phone-heavy teams.
- Sandy AI: It drafts emails, summarizes calls, and qualifies leads. Reps spend less time on admin.
- Meeting Scheduler: Prospects pick a time from your link. No more back-and-forth emails.
- Automation Journeys: Multi-channel drip campaigns and follow ups run on their own. You automate repetitive tasks once.
- Less Data Entry: Contacts get enriched and conversations get logged automatically. Your records stay current.
- Flexible Setup: Salesmate’s platform is fully customizable for unique sales steps. It replaces disjointed systems to save time.
What Our Team Noticed
Our writer signed up for Salesmate and worked through its pipeline, calling, and email tools. Here’s what stood out:
Salesmate Pros & Cons
✅ Pros
- Built-in calling with call recording and voicemail drops
- Sandy AI drafts emails and summarizes calls
- Support team gets strong praise on Trustpilot
- 15-day free trial with no credit card
❌ Cons
- Per-user pricing adds up for bigger teams
- Some reviewers report bugs that hurt productivity
- No project management or company-wide chat
Feature Comparison
Both tools are CRM software, but they cover different aspects of a business. Below, we compare nine key features and then pricing.
| Feature | Bitrix24 | Salesmate |
|---|---|---|
| Starting Price | $49/organization/month | $23/user/month |
| Free Plan | ✅ | ❌ |
| Visual Sales Pipeline | ✅ | ✅ |
| Project Management | ✅ | ❌ |
| Built-in Calling | ✅ | ✅ |
| AI Assistant | ✅ Co-Pilot | ✅ Sandy AI |
| Website & Store Builder | ✅ | ❌ |
| Web Forms | ✅ | ✅ |
| Team Chat & Video Calls | ✅ | ❌ |
| Best For | All-in-one teams | Sales-focused teams |
1. Core CRM & Contact Management
Bitrix24: The Bitrix24 CRM puts customer data and interactions in one database. You manage leads, deals, contacts, and companies side by side. A product catalog lets you add items straight into deals.
Salesmate: Contact & Deal Intelligence shows emails, calls, and notes on one timeline. You can track companies and review all past customer interactions. Automatic enrichment cuts manual work.
2. Sales Pipeline & Deal Tracking
Bitrix24: Bitrix24 moves prospects through custom pipeline stages. Lead management tools help you capture, track, and nurture each lead. It works as a classic CRM for teams that also run projects.
Salesmate: The visual sales pipeline makes it easy to track deals by stage. Pipeline management feels focused because selling is the tool’s main job. Sales forecasting shows what’s likely to close.
3. Project & Task Management
Bitrix24: This is where Bitrix24 pulls ahead. Tasks come with deadlines, assignees, progress tracking, and workload views. Gantt charts show whole project timelines at a glance.
Kanban boards give each project a simple card-and-column view.
Salesmate: Salesmate handles tasks tied to deals, like calls and reminders. It has no Gantt charts or full project boards. Teams that run client projects will need a second tool.
⚠️ Warning: Deliver projects after the sale? Budget for an extra project tool with Salesmate.
4. Workflow Automation & AI
Bitrix24: Automation features send routine updates and reminders for you. Automated workflows push deals and tasks forward without manual follow-up. Co-Pilot, the built-in AI, helps you find features and handle tasks.
Salesmate: Salesmate’s journeys run multi-channel drip campaigns without manual effort. Sandy AI handles admin work and scores leads. Chatbots greet site visitors and pass warm leads to reps.
⚠️ Warning: Reviewers note Salesmate isn’t the strongest pick for marketing automation. Some also report bugs in automation journeys and the email template editor.
5. Team Collaboration & Internal Communications
Bitrix24: Bitrix24 works like a communications platform for your whole company. Group chats, video calls, and a social-style feed keep remote teams connected. Screen sharing and shared calendars come along too.
HR tools add an employee directory, a company structure chart, and absence tracking.
Salesmate: Salesmate keeps collaboration close to deals. You can tag teammates, share notes, and keep a full communication history. There’s no company-wide chat or video meeting space.
💡 Pro Tip: Bitrix24’s feed can bury updates. Customize the left-hand menu to hide tools you don’t use.
6. Email & Meeting Scheduling
Bitrix24: Bitrix24 connects email inboxes to the CRM and logs messages to deals. Shared calendars help teams plan around each other. Email marketing campaigns come with higher paid plans.
Salesmate: Salesmate offers email templates, email tracking, and a Chrome extension that works inside Gmail. You see opens and clicks without leaving your inbox.
Its meeting scheduler lets prospects book meetings from a single link.
7. Web Forms, Sites & Lead Generation
Bitrix24: Bitrix24 includes a builder for sites, landing pages, and online stores. CRM web forms drop new leads straight into your pipeline. You can also connect Google Analytics to track visits.
Salesmate: You can create personalized forms and embed them on your website. You can also share them by link. Every submission lands in the CRM for faster lead generation.
8. Reporting & Analytics
Bitrix24: Bitrix24 offers customizable reports and shared dashboards for real-time visibility. Managers can generate reports on sales, tasks, and workloads. Deeper CRM analytics sit in higher tiers.
Salesmate: Dashboards turn daily activity into insights on sales performance. You can see which reps close the most and where deals stall. That helps you coach the team with real numbers.
9. Integrations, Documents & Mobile Apps
Bitrix24: A built-in office suite handles documents, spreadsheets, and presentations. File sharing, version control, and live co-editing let teams upload files and work together. Mobile apps for iOS and Android keep the CRM in your pocket.
Salesmate: Salesmate connects with 700+ other apps, including Google Apps, Microsoft Apps, and Slack. Zapier integrations fill any gaps, and developers get all the necessary APIs. Its mobile CRM gives full access to data on the go.
10. Pricing & Cost
Here are both price lists side by side.
| Tier | Bitrix24 | Salesmate |
|---|---|---|
| Entry | Basic: $49/organization/month | Basic: $23/user/month |
| Mid | Standard: $99/organization/month | Pro: $39/user/month |
| Upper | Professional: $199/organization/month | Business: $63/user/month |
| Top | Enterprise: $399/organization/month | — |
| Billing Model | Per organization | Per user |
| Free Trial | 30 days (Professional) | 15 days, no card |
Bitrix24: Flat pricing gets cheaper per person as your team grows. Per-user tools like Zendesk and Freshworks get pricier with every new seat. That can save money for teams that hire often.
Salesmate: Like several other companies in this space, Salesmate bills per seat. Three users on Basic cost $69 a month, already above Bitrix24 Basic. Per-seat billing still suits smaller businesses with only a few reps.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| One or two sales reps | Salesmate | Lower price per seat |
| A growing team on a budget | Bitrix24 | One flat price for everyone |
| Project management | Bitrix24 | Gantt charts and Kanban views |
| Phone-heavy selling | Salesmate | Built-in calling and voicemail drops |
| Internal chat and video | Bitrix24 | Full communications tools |
| Beginner-friendly setup | Salesmate | Simpler, sales-only layout |
💰 Your Budget
Salesmate costs less for solo reps and tiny teams. Bitrix24 wins once headcount grows, since paid plans aren’t billed per seat.
🔌 Your Tech Stack
Salesmate offers various options for linking the apps your team already uses. Bitrix24 replaces many of those apps instead of connecting to them.
📝 Your Sales Process
Pick Salesmate if calls, emails, and deal stages fill your day. Pick Bitrix24 if sales is one part of a bigger operation.
🎓 Your Experience Level
With so many features, Bitrix24 can overwhelm new users, so plan time to train users. Salesmate is a simple CRM by comparison, and reviewers call setup incredibly easy.
🆓 Free Trials and Demos
Salesmate gives you 15 days with every feature unlocked. Bitrix24 pairs its free plan with a 30-day Professional trial.
🛟 Support Options
Salesmate holds a 4.1/5 Trustpilot score, and its support team gets frequent praise. Bitrix24 offers webinars, tutorials, and support resources, but some users say fixes take a while. Trustpilot reviewers add that Salesmate’s agents offer numerous workarounds when features fall short.
🔒 Data Privacy and Security
Bitrix24 hosts data on Amazon Web Services with SSL encryption. Teams in the European Union should confirm data residency with either vendor.
Switching Guide
Already using one of these tools? Here’s what changes if you switch. If this is your third or fourth CRM, a clean data export matters most.
🔄 Switching from Bitrix24 to Salesmate?
✅ What you’ll gain:
- Built-in calling with recording and voicemail drops
- Sandy AI for email drafts and call summaries
- A cleaner, sales-only user interface
❌ What you’ll lose:
- Project tools like Gantt charts and task boards
- Group chats, video calls, and HR tools
- Flat pricing that covers your whole team
📋 How to switch:
- Export contacts, companies, and deals from Bitrix24 as CSV files.
- Start Salesmate’s 15-day trial and invite your team.
- Import the CSV files and rebuild your pipeline stages.
🔄 Switching from Salesmate to Bitrix24?
✅ What you’ll gain:
- Tasks, projects, and team chat in one workspace
- Websites, landing pages, and online stores
- Flat monthly pricing as your team grows
❌ What you’ll lose:
- Sandy AI’s call summaries and lead scoring
- A simpler layout built only for selling
- Quick support that reviewers often praise
📋 How to switch:
- Export contacts and deals from Salesmate.
- Create a free Bitrix24 account.
- Import your data into the CRM and map each field.
What Our Review Didn’t Cover
This comparison focused on small and midsize teams using cloud plans. We didn’t test Bitrix24’s on-premise edition or Salesmate’s Enterprise onboarding. Calling costs, telephony credits, and large data migrations weren’t part of this review. Features and prices may change after September 2026.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing for Growing Teams | Bitrix24 |
| 🚀 Core Features | Bitrix24 |
| 📁 Project Management | Bitrix24 |
| 💬 Team Communication | Bitrix24 |
| 🌐 Sites & Lead Capture | Bitrix24 |
| 📞 Calling & Outreach | Salesmate |
| 👶 Ease of Use | Salesmate |
| 🔌 Integrations | Salesmate |
| 🏆 Overall Winner | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 5 out of 8 categories.
Best for: Growing teams, project-heavy businesses, and companies that want one workspace
Bitrix24 and Salesmate solve different problems. Bitrix24 is an all in one platform that bundles CRM, projects, and communications tools. Salesmate is a sales CRM built around calls, emails, and deals.
Salesmate is the better pick for small sales teams that live on the phone. Its support earns strong reviews, and setup is quick.
For most businesses, though, Bitrix24 gives you more for the money. One flat price covers selling, tasks, and chat for the whole team.
More of Bitrix24 Compared
Here’s how Bitrix24 stacks up against other popular picks.
Bitrix24 wins on: flat team pricing, built-in project management, and internal video calls.
HubSpot wins on: a more user friendly interface, stronger email marketing tools, and a larger app marketplace.
Bitrix24 wins on: free team chat, a website and store builder, and HR tools in the same account.
Zoho CRM wins on: more customization options, deeper sales analytics, and a cleaner CRM layout.
Bitrix24 vs ClickUp
Bitrix24 wins on: a full sales pipeline, a contact center for calls and chats, and CRM web forms.
ClickUp wins on: faster onboarding, cleaner task views, and more flexible docs and wikis.
More of Salesmate Compared
Here’s how Salesmate measures up against other sales CRMs.
Salesmate wins on: built-in calling, Sandy AI summaries, and website chatbots for lead capture.
Pipedrive wins on: a pipeline-first design, a bigger integration marketplace, and a larger user community.
Salesmate wins on: a built-in meeting scheduler, multi-channel journeys, and support that G2 reviewers rate higher.
Freshsales CRM wins on: a lower entry price, a broader Freshworks product family, and a roadmap G2 reviewers prefer.
Salesmate wins on: lower cost per seat, faster setup, and calling included out of the box.
Salesforce wins on: advanced lead management, deep customization, and a better fit for large enterprises.
Frequently Asked Questions
What is Bitrix24 used for?
It’s used for CRM, project management, and team communication. Businesses track leads, assign tasks, chat, and hold video calls in one shared workspace.
Is Bitrix24 free?
Yes. A free plan includes core CRM, tasks, chat, and 5 GB of storage. Invoicing, workflow automation, and other advanced features need a paid plan.
Is Bitrix24 safe to use?
It hosts data on Amazon Web Services and uses SSL encryption. Turn on two-factor login and check data residency rules for your region.
What is Salesmate used for?
Sales teams use it to manage contacts, track deals, make calls, and automate follow ups. Its Sandy AI also drafts emails and summarizes calls.
What are the limitations of Bitrix24?
The biggest limits are a steep learning curve and a crowded interface. Some users also report bugs, limited customization, and slow support responses.
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