⚡ Quick Verdict:
- Pricing: Bitrix24 starts at $49/organization/month. Nutshell CRM starts at $13/user/month.
- Best for: Bitrix24 for teams that want CRM, projects, and chat on one bill. Nutshell CRM for small B2B sales teams.
- Key difference: Bitrix24 charges one flat price per company. Nutshell CRM charges for every seat.
- Our pick: Bitrix24 for most users. It covers more ground and doesn’t get pricier with each hire.
Bitrix24 and Nutshell CRM both help you track leads and close deals.
Both are CRM software, but they serve very different teams.
Bitrix24 is an all in one platform for sales, projects, and internal communications.
Nutshell CRM is a simple CRM built around your sales pipeline.
One charges per company, while the other charges per user.
That single pricing choice often decides which tool costs you less.
Overview
This guide compares Bitrix24 vs Nutshell CRM on pricing, features, and ease of use.
We reviewed documentation, pricing pages, and user reviews for both tools.
Our writers also spent hands-on time with each one.
Those notes appear in the “What Our Team Noticed” sections below.
By the end, you’ll know which CRM tool fits your team.
What is Bitrix24?
Bitrix24 is a cloud-based workspace with CRM, project management, and collaboration tools.
Its goal is to run your whole business from a single platform.
The Bitrix24 CRM tracks leads, deals, contacts, and companies in one database.
You also get task management, Gantt charts, and Kanban boards for managing projects.
Teams talk through group chats, video calls, and a social-style activity stream.
It suits small businesses, remote teams, and larger companies alike.
This short video walks through the main workspace.
🏆 Winner: Bitrix24
CRM, projects, chat, and documents share one workspace. A no-cost tier welcomes your whole team. Paid plans use one flat company price.
Bitrix24 Pricing
Bitrix24 charges a flat monthly fee per organization. You don’t pay extra for each seat.
| Plan | Price | Best For |
|---|---|---|
| Basic | $49/organization/month | Small teams starting with CRM and an online store |
| Standard | $99/organization/month | Growing teams that need marketing tools and documents |
| Professional | $199/organization/month | Established teams that need automation and HR tools |
| Enterprise | $399/organization/month | Large companies with multiple branches |
Pricing verified September 2026.
Free plan: Yes. It allows unlimited users and core CRM tools. You also get 5 GB of cloud storage.
Free trial: 30 days on the Professional plan.
Money-back guarantee: None listed in the sources we reviewed. Ask Bitrix24 about refunds before you pay.
📌 Note: Annual billing saves 20%, and a two-year plan saves 31%. The free plan skips advanced features like invoicing and workflow automation.
⚠️ Pricing Conflict: Some guides list an older Plus plan at $39/month for 24 users. Others cap the no-cost tier at 12 users. G2 also shows newer plans starting at $69/month. Our tables use FahimAI’s verified pricing data. We recommend verifying the live price before you pay.
Key Benefits of Bitrix24
Here’s what makes Bitrix24 worth a look:
- Flat Pricing: One monthly price covers your company. New hires don’t raise the bill within your plan.
- Core CRM: Manage customer relationships and move leads through your sales funnel. Lead management covers the full sales process.
- Project Management Tools: Assign tasks, set deadlines, and track progress. Visual timelines show what’s due next.
- Communications Platform: Chat, video calls, and voice calls keep teams connected. Extranet access gives outside partners the ability to collaborate safely.
- Built-in Office Suite: Create documents, spreadsheets, and presentations inside the app. Co-editing and version control come included.
- HR Tools: A company structure chart and employee directory help new hires find people. Workload tracking shows who has capacity.
- CoPilot AI: The AI assistant helps you find features and handle routine tasks faster.
What Our Team Noticed
Our writer signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Bitrix24 Pros & Cons
✅ Pros
- Free plan with unlimited users and core CRM tools
- Flat pricing per organization instead of per seat
- CRM, projects, chat, and documents in one workspace
- Training resources include video tutorials and webinars
❌ Cons
- Steep learning curve for new users
- Many features make the interface feel overwhelming at first
- Support issues can take a while to resolve
- Some users report bugs and technical issues
What is Nutshell CRM?
Nutshell CRM is a cloud-based sales CRM for small to mid-sized B2B teams.
It focuses on one job: helping reps close more deals.
You get contact management, a visual pipeline, and sales automation.
Built-in email marketing and web forms also support lead generation.
Think of it as a classic CRM with a clean, modern look.
Click-to-call lets reps dial clients and log each call in one place.
Watch this quick review to see it in action.
🥈 Runner Up: Nutshell CRM
A clean sales CRM built around visual pipelines. Every plan includes unlimited contacts. Most teams get productive within days.
Nutshell CRM Pricing
Nutshell CRM sells plans per user, so your bill grows with your team. Five plans cover each stage.
| Plan | Price | Best For |
|---|---|---|
| Foundation | $13/user/month | Contact management, calendar sync, and one pipeline |
| Growth | $25/user/month | Teams that want to generate reports and set quotas |
| Pro | $42/user/month | Multiple pipelines and a full reporting suite |
| Business | $59/user/month | Growing teams that need territories and an audit log |
| Enterprise | $79/user/month | Larger teams that need unlimited pipelines and custom fields |
Pricing verified September 2026.
Free plan: No free CRM plan appears among the five sales plans.
Free trial: 14 days for new users.
Money-back guarantee: None listed in the sources we reviewed. Confirm refund terms with Nutshell first.
📌 Note: Every plan includes unlimited contacts and no data limits. Nutshell’s help center lists these prices with annual billing.
⚠️ Warning: Foundation limits you to a single pipeline. Sales automation and personal email sequences start on the Pro plan.
Key Benefits of Nutshell CRM
Here’s why small sales teams pick Nutshell:
- Fast Onboarding: The learning curve is minimal. Most teams feel productive within days.
- Pipeline Views: Track deals on Board, List, Map, or Chart views. Drag-and-drop boards make updates take seconds.
- Lead Discovery: ProspectorIQ finds new prospects. VisitorIQ shows which companies visit your site.
- Marketing Built In: Web forms and landing pages capture leads automatically. That helps you respond to inbound inquiries faster.
- Free Live Support: Live chat and email support come with every plan. Enterprise users also get priority help.
- Dashboards and Reports: Customizable dashboards track performance and sales KPIs. Managers see results without building spreadsheets.
What Our Team Noticed
Our writer set up Nutshell CRM and worked through its pipeline, contacts, and email tools. Here’s what stood out:
Nutshell CRM Pros & Cons
✅ Pros
- Minimal learning curve compared to bigger CRMs
- Free live support and data migration on every plan
- Unlimited contacts with no data limits
- Reminders and scheduling keep follow-ups on track
❌ Cons
- Per-seat pricing adds up quickly for bigger teams
- Automation is less advanced than HubSpot or Salesforce
- Email attachment handling needs improvement
Feature Comparison
Ready to see how these two stack up on key features? We’ll cover nine features, then break down pricing.
| Feature | Bitrix24 | Nutshell CRM |
|---|---|---|
| Starting Price | $49/organization/month | $13/user/month |
| Free Plan | ✅ | ❌ (14-day trial) |
| Pricing Model | Flat per organization | Per user |
| Core CRM & Contacts | ✅ | ✅ |
| Visual Sales Pipeline | ✅ | ✅ |
| Gantt Charts & Projects | ✅ | ❌ |
| Chat & Video Calls | ✅ | ❌ |
| Email Marketing | ✅ | ✅ |
| AI Assistant | ✅ | ✅ |
| Online Store Builder | ✅ | ❌ |
| Free Live Support on All Plans | ❌ | ✅ |
| Best For | All-in-one teams | Small B2B sales teams |
1. Contact & Lead Management
Bitrix24: The CRM stores leads, deals, contacts, and companies in one place. You can capture, track, and nurture leads through each stage. A product catalog also keeps prices ready for quotes.
Nutshell CRM: Contact management includes communication timelines for every account. You can import contacts from any source with a CSV file. Custom fields let you customize the data you track.
2. Sales Pipeline
Bitrix24: Deals move through stages that match your sales process. Customizable reports and shared dashboards give managers real-time visibility. The view gets busy once you add many deal fields.
Nutshell CRM: Pipeline management is where Nutshell shines. The drag-and-drop board keeps every deal visible. Pro supports five pipelines, and Enterprise removes the cap entirely.
3. Automation
Bitrix24: Workflow automation handles routine updates and notifications for you. Automated workflows move deals, assign tasks, and set reminders. Projects keep moving without constant manual follow-ups.
The same automation features also cover HR requests and approvals.
Nutshell CRM: Sales automation handles lead routing and follow-up alerts. Reps execute follow-ups on time without extra busywork. Still, sequences are less advanced than in HubSpot.
⚠️ Warning: Neither entry-level option includes full automation. Bitrix24’s $0 tier skips workflow tools. Nutshell’s sales automation starts on Pro.
4. Marketing & Lead Generation
Bitrix24: The Sites & Stores builder creates websites and online stores. CRM forms send new leads straight into your pipeline. You can also run email marketing campaigns to past customers.
Nutshell CRM: Email marketing comes built in without paid add-ons. You create lists, send bulk emails, and run drip campaigns. Email templates save time on repeat messages.
5. AI Features
Bitrix24: CoPilot is the built-in AI assistant. It helps you navigate the platform and automate simple tasks. It works more like a guide than a sales coach.
Nutshell CRM: AI tools assist with revenue-driving tasks like call summaries and lead scoring. The Business plan adds unlimited AI Notetaker transcription.
AI Meeting Summarization turns long calls into short, readable notes.
6. Project & Task Management
Bitrix24: This is where Bitrix24 pulls ahead. Assign a task, pick a due date, and watch progress on Gantt charts. Time tracking shows how long each task really takes.
Kanban boards let you drag tasks between stages in one click.
Nutshell CRM: Nutshell handles sales tasks, reminders, and scheduling well. But it has no project timelines or full project boards. Teams that run client projects will need a separate app.
💡 Pro Tip: Already paying for separate project management tools? Bitrix24 could replace them and cut one bill.
7. Team Collaboration
Bitrix24: Chat, video conferencing, and voice calls are built in. The activity stream shares company news like a social feed. Communication tools stay free no matter your headcount.
Nutshell CRM: Collaboration centers on shared deals, notes, and notifications. Everyone stays on the same page about each account. For team chat, you’ll connect Slack.
⚠️ Warning: The Bitrix24 feed can bury important updates. Check it daily, or hide unused items in the left-hand menu.
8. Documents, Quotes & Invoices
Bitrix24: The office suite handles documents, spreadsheets, and presentations. Secure cloud storage supports file sharing and real-time co-editing. You can upload files from your desktop or phone.
Nutshell CRM: Quotes and invoices come straight from deal records. That keeps pricing tied to the pipeline. Some users want better handling of email attachments.
9. Integrations, Mobile & Support
Bitrix24: It runs in any browser, with iOS and Android apps for work on the go. A help button points to support resources, video tutorials, and webinars. Still, some users say support tickets take a while.
Nutshell CRM: Nutshell connects with Google Workspace, Microsoft 365, Gmail, Outlook, and Slack. MailChimp, Zendesk, and 5,000+ Zapier apps also plug in. Its mobile apps get positive user feedback.
Support is the other half of the story. With Nutshell, you reach a live human at no extra cost.
10. Pricing & Cost
Let’s compare the plans side by side.
| Plan Tier | Bitrix24 | Nutshell CRM |
|---|---|---|
| Tier 1 | Basic: $49/organization/month | Foundation: $13/user/month |
| Tier 2 | Standard: $99/organization/month | Growth: $25/user/month |
| Tier 3 | Professional: $199/organization/month | Pro: $42/user/month |
| Tier 4 | Enterprise: $399/organization/month | Business: $59/user/month |
| Tier 5 | — | Enterprise: $79/user/month |
| Billing Model | Flat rate per company | Per user |
| Free Trial | 30 days (Professional) | 14 days |
Bitrix24: Flat pricing makes Bitrix24 cheaper as headcount grows. A 20-person team pays the same Standard price as a 5-person team. Per-user tools like Zendesk and Freshworks get pricier with every hire.
Nutshell CRM: A single user on Foundation pays less than any Bitrix24 paid plan. But at four users, Foundation already costs more than Bitrix24 Basic. Ten users on Pro reach $420 per month.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| Tight budget, 1–3 users | Nutshell CRM | Lowest price per seat |
| Growing team of 10+ | Bitrix24 | Flat price, no per-seat fees |
| A simple sales pipeline | Nutshell CRM | Quicker to learn |
| Projects plus CRM | Bitrix24 | Gantt and Kanban built in |
| Internal chat and video | Bitrix24 | Built-in communications tools |
| Beginner-friendly setup | Nutshell CRM | Hands-on help at no extra cost |
💰 Your Budget
Solo sellers and teams of three pay less with Nutshell’s per user basis. Once you pass that size, Bitrix24’s flat rate usually wins (see Pricing & Cost).
🔌 Your Tech Stack
Nutshell fits teams already living in Google Workspace, Microsoft 365, and Slack. Bitrix24 makes more sense when you want to replace several apps with one.
📈 Your Sales Process
If your sales management is mostly calls, emails, and follow-ups, Nutshell keeps it focused. If deals hand off to project teams, Bitrix24 connects both sides.
🎓 Your Experience Level
First-time buyers find Nutshell incredibly easy to learn. Bitrix24’s themes and home dashboard look polished, but training still pays off.
🆓 Free Trials and Demos
Start with Bitrix24’s free tier or its 30-day Professional trial. Test Nutshell’s 14-day trial with real deals before proceeding to a paid plan.
🛟 Support Options
Nutshell includes live chat and email support on every plan. Bitrix24 leans on help docs and webinars, and replies can be slow.
🔒 Data Security
Bitrix24 hosts data on Amazon Web Services with SSL encryption and layered security. Nutshell uses SSL by default and adds an audit log on higher plans.
Switching Guide
Already using one of these tools? Here’s what to expect if you switch.
🔄 Switching from Bitrix24 to Nutshell CRM?
✅ What you’ll gain:
- A cleaner, user friendly interface your reps learn in days
- Live chat help and migration assistance at no charge
- Lead discovery with VisitorIQ and ProspectorIQ
❌ What you’ll lose:
- Project timelines, task boards, and time tracking
- Built-in chat, video calls, and the office suite
- Flat company pricing and a $0 starting tier
📋 How to switch:
- Export contacts, companies, and deals from Bitrix24 as CSV files.
- Start a Nutshell CRM trial and set up your pipeline stages.
- Import the CSV files, or ask Nutshell’s team for free migration help.
🔄 Switching from Nutshell CRM to Bitrix24?
✅ What you’ll gain:
- Projects, tasks, and CRM on one unified platform
- Group video calls and a shared company feed
- One flat bill no matter how many reps you add
❌ What you’ll lose:
- A simpler setup with less menu clutter
- Included live chat and email help
- Map and Chart pipeline views plus VisitorIQ
📋 How to switch:
- Export your Nutshell contacts, leads, and companies to CSV.
- Create a free Bitrix24 account.
- Import the CSV into the CRM and rebuild your deal stages.
What Our Review Didn’t Cover
This comparison focused on small and medium sized businesses using the cloud versions. We didn’t test on-premise Bitrix24, API limits, or Google Analytics tracking on landing pages. Data residency rules for companies in the European Union weren’t reviewed either. Both tools need a steady internet connection, and prices may change after September 2026.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing & Value | Bitrix24 |
| 📊 Sales Pipeline | Nutshell CRM |
| ⚙️ Automation | Bitrix24 |
| 🤖 AI Features | Nutshell CRM |
| 📋 Project & Task Management | Bitrix24 |
| 💬 Team Collaboration | Bitrix24 |
| 🛟 Ease of Use & Support | Nutshell CRM |
| 🏆 Overall Winner | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 4 out of 7 categories.
Best for: Growing teams, project-heavy businesses, and anyone replacing several apps
Bitrix24 and Nutshell CRM solve different problems. Bitrix24 bundles CRM, projects, and team chat into one workspace. Nutshell CRM stays focused on selling, with a clean user interface.
Nutshell is the better pick for small B2B sales teams that want fast setup. Its included live help also suits teams without a CRM admin.
But Bitrix24 gives you more tools per dollar as your team grows. If you want one place to run different aspects of your business, choose Bitrix24.
More of Bitrix24 Compared
Still weighing options? This video covers popular Bitrix24 alternatives.
Here’s how Bitrix24 compares with other well-known tools:
Bitrix24 wins on: Flat company pricing, built-in Gantt project tracking, internal video meetings
HubSpot wins on: A friendlier interface, deeper marketing automation, a larger app marketplace
Bitrix24 wins on: A no-cost tier for whole teams, group chats and calls, a built-in document editor
Zoho CRM wins on: More customization options, stronger analytics, a sales-first design
Bitrix24 vs ClickUp
Bitrix24 wins on: A full CRM with leads and deals, a telephony contact center, a website and store builder
ClickUp wins on: More flexible task views, a cleaner project workspace, stronger docs and whiteboards
Bitrix24 wins on: A far lower total cost, a free starting point, collaboration tools out of the box
Salesforce wins on: Advanced lead routing, deep customization, a better fit for large enterprises
More of Nutshell CRM Compared
Want to see other sales CRMs first? This video breaks down Nutshell alternatives.
Here’s how Nutshell CRM holds up against its rivals:
Nutshell CRM wins on: Live support at no extra cost, free data migration, simpler plan tiers
HubSpot wins on: A free CRM tier, richer marketing automation, more third-party apps
Nutshell CRM wins on: Email marketing without an add-on, VisitorIQ company identification, hands-on import help from its team
Pipedrive wins on: A bigger integration marketplace, activity-based selling tools, more interface languages
Nutshell CRM vs Freshsales CRM
Nutshell CRM wins on: Map and Chart deal views, ProspectorIQ lead lists, faster onboarding for reps
Freshsales CRM wins on: A built-in phone dialer, Freddy AI deal insights, tighter pairing with Freshdesk
Frequently Asked Questions
Is Bitrix24 really free?
Yes. The free plan allows unlimited users with core CRM, tasks, and chat. It includes 5 GB of storage. Invoicing and workflow automation require a paid plan.
Is Bitrix24 a Russian company?
Partly. Bitrix24 Inc. is headquartered in Alexandria, Virginia. However, the business started in Russia in 1998, and its parent company still operates there.
Is Nutshell a good CRM?
Yes, for small B2B sales teams. It’s easy to learn, includes live support at no extra cost, and tracks deals visually. Teams needing deep customization may outgrow it.
Does Nutshell have an app?
Yes. There are mobile apps for iOS and Android. You can view contacts, log activities, and update deals from your phone.
How much does a CRM cost per month?
It varies widely. Nutshell runs $13 to $79 per user per month. Bitrix24 charges $49 to $399 per organization. Free plans help smaller businesses start cheaply.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 