⚡ حكم سريع:
- الأسعار: مبيعات جديدة إدارة علاقات العملاء starts at $9/user/month. Thryv starts at $244/month.
- الأفضل لـ: مبيعات جديدة إدارة علاقات العملاء suits sales teams tracking deals. Thryv suits a local الشركات الصغيرة managing bookings and invoices.
- الفرق الرئيسي: Freshsales is customer relationship management software built around a sales pipeline. Thryv software bundles CRM with a website builder and listings.
- اختيارنا: Freshsales CRM, rated 4.0 against Thryv’s 2.6 in our scoring.
These two tools get compared far more often than they should.
One is a sales CRM. The other is a عمل نظام التشغيل.
Freshsales CRM tracks leads, deals, and sales activities.
Thryv handles appointments, invoices, reviews, and your website.
The price gap between them is enormous, and so is the fit.
ملخص
This Freshsales CRM vs Thryv comparison covers pricing details, core features, and ease of use.
ملكنا الكاتب spent hands-on time inside Thryv directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
Every price below comes from our own CSV records, verified September 2026.
ما هو نظام إدارة علاقات العملاء Freshsales؟
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks suite.
The software centralizes customer بيانات and gives you a full history of every touchpoint.
Sales teams use it to manage contacts, track deals, and log sales activities.
Freddy AI sits underneath, scoring leads and flagging deal risk.
Freshworks claims more than 67,000 customers worldwide across its products.
🏆 الفائز: Freshsales CRM
A sales-first CRM with Freddy AI built in. Phone, email, chat, and SMS live in one صندوق الوارد. The 21-day free trial needs no credit card.
أسعار نظام إدارة علاقات العملاء Freshsales
Freshsales uses a tiered structure aimed at different business sizes.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| نمو | 9 دولارات/للمستخدم/شهرياً | Small teams starting with a CRM |
| محترف | 39 دولارًا أمريكيًا/للمستخدم/شهريًا | الفرق المتنامية التي تحتاج إلى الأتمتة |
| مَشرُوع | 59 دولارًا أمريكيًا/للمستخدم/شهريًا | Larger teams with custom needs |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list an entry tier at $11/user/month and an Enterprise tier at $71/user/month, plus a free plan for up to 3 users. Our CSV records show $9, $39, and $59. We use the CSV figures in every table on this page. Check the vendor page before you buy.
تجربة مجانية: 21 days on all tiers. No credit card required to create a new account.
ضمان استرداد الأموال: Freshworks does not publish a blanket refund window. Annual billing is prorated on cancellation.
📌 ملحوظة: Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers. Extra Freddy AI credits and CPQ are billed as separate add ons.
المزايا الرئيسية لنظام إدارة علاقات العملاء Freshsales
Here’s what makes Freshsales worth a look:
- Freddy AI scoring: Scores leads on behaviour and profile data. It also predicts deal risk and suggests the next best action to close.
- Visual pipeline: Kanban boards show deal progress at a glance. Bottlenecks are easy to spot before the quarter ends.
- صندوق بريد موحد: Phone, email, chat, and SMS marketing messages sit in one place. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 360-degree view: A single timeline of customer interactions across every channel. That same data feeds personalized marketing campaigns.
- إعداد التقارير depth: Around a dozen predefined sales reports, all customizable. AI insights help you measure team performance and forecast revenue.
- الوصول عبر الهاتف المحمول: نظام التشغيل iOS و أندرويد app supports offline access and call logging. Useful for reps working away from a desk.
- القيمة مقابل المال: Reviewers call it excellent value, especially for small and medium sized businesses.
ما لاحظه فريقنا
Note: we have not logged extensive hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews. Capterra and G2 reviewers score the platform around 4.5/5, and the most repeated praise is the intuitive interface. The most repeated complaint is the opposite: cluttered navigation and slow page loading once you add records.
مزايا وعيوب نظام إدارة علاقات العملاء Freshsales
✅ المزايا
- Freddy AI scores leads, predicts deal risks, and suggests next best actions
- Built-in phone, email, chat, and SMS inside a unified inbox
- تجربة مجانية لمدة 21 يومًا بدون الحاجة إلى بطاقة ائتمان
- 24/5 support on all plans via phone, chat, and email
- Excellent value for small and medium sized businesses
❌ سلبيات
- Cluttered navigation and slow loading times in daily use
- Around 385 integrations, fewer than older competitors offer
- Missing some functionality found in HubSpot and Salesforce
- Native connectors lean heavily toward other Freshworks products
ما هو ثريف؟
Thryv is a publicly traded SaaS company headquartered in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies before pivoting to software.
Thryv software combines CRM with online reputation management for small businesses.
The company operates in 48 states and supports more than 50,000 local businesses.
That footprint covers the U.S., Canada, and Australia, with over 2,400 employees.
In June 2020 it reported $1.3 billion in revenue over twelve months.
ال يقذف is simple: reach more customers, stay organized, and get paid faster.
Runner Up: Thryv
A small business platform that bundles CRM, booking, invoicing, and a website builder. Listings sync across 50+ directories automatically.
أسعار ثريف
Thryv sells packages rather than per-seat tiers. Here are the pricing details we hold on record.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| مركز التسويق | 244 دولارًا شهريًا | Listings, reviews, and campaigns |
| كيب | 299 دولارًا شهريًا | Bundled sales and marketing automation |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list Thryv starting at $20.00 per user per month with a free plan available. Our CSV records show $244/month and $299/month package pricing. We use the CSV figures throughout this page. Thryv quotes vary by location and bundle, so ask for a written quote.
تجربة مجانية: Thryv does not run a self-serve trial. Access starts with a demo call.
ضمان استرداد الأموال: None published. Contracts and terms are set during onboarding.
📌 ملحوظة: Thryv packages carry a one time onboarding fee of $250. Budget for that on top of the monthly cost.
الفوائد الرئيسية لـ Thryv
Here’s where Thryv earns its keep:
- مركز قيادة ثريف: A unified inbox pulling email, SMS, social messages, and web chats together. You respond from one screen instead of five apps.
- Thryv Business Center: Booking, CRM, and payments in one place. Automated scheduling lets clients book appointments 24/7, and typical users report a 61% lift in bookings.
- Enhanced local listings: Business information syncs across 50+ listing sites, the directories that grew out of the Yellow Pages and Yahoo era.
- بوابة العملاء: A secure space where customers schedule, pay, share documents, and view account information. Client portal estimates and invoices live here too.
- ThryvPay and e-signatures: A payment processor built for service businesses, plus digital document signing to get invoices settled sooner.
- منشئ مواقع الويب: Create a professional-looking site without a developer, then measure traffic in the same dashboard.
- Time saved: Thryv reports users save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage.
Here’s how that looks on the Thryv homepage.
ما لاحظه فريقنا
Our writer set up a Thryv account and worked through the booking, invoicing, and listings tools. Here’s what stood out:
مزايا وعيوب Thryv
✅ المزايا
- Booking, invoicing, CRM, and website in one platform
- Automatic sync across 50+ listing sites
- 24/7 support access for every customer
- AI Response Tool drafts replies to reviews quickly
❌ سلبيات
- Package pricing sits far above standard CRM software
- $250 onboarding fee before you start
- No self-serve free trial or public price list
- Sales pipeline tools are thin for dedicated sales teams
مقارنة الميزات
These two platforms overlap less than the category label suggests. Here are ten areas where the difference actually shows up in daily work.
| ميزة | نظام إدارة علاقات العملاء Freshsales | ثريڤ |
|---|---|---|
| السعر المبدئي | 9 دولارات/للمستخدم/شهرياً | 244 دولارًا شهريًا |
| تجربة مجانية | ✅ 21 يومًا | ❌ عرض تجريبي فقط |
| الذكاء الاصطناعي مساعد | ✅ فريدي الذكاء الاصطناعي | ✅ AI Response Tool |
| Visual Deal Pipeline | ✅ | ❌ |
| حجز المواعيد | ❌ | ✅ |
| إصدار الفواتير والمدفوعات | ❌ | ✅ ثريف باي |
| منشئ مواقع الويب | ❌ | ✅ |
| Listings Management | ❌ | ✅ 50+ sites |
| التكاملات | ✅ Around 385 | محدود |
| الأفضل لـ | فرق المبيعات | شركات الخدمات المحلية |
1. Lead Scoring and AI
نظام إدارة علاقات العملاء Freshsales: Freddy AI scores every lead on behaviour and profile signals, which lifts conversion rates by putting hot leads at the top. It also predicts which deals are at risk and recommends the next best action.
ثريف: The AI here points outward, not at your pipeline. Thryv’s AI Response Tool drafts replies to customer reviews so you can respond fast without writing each one yourself.
2. Contact and Customer Data
نظام إدارة علاقات العملاء Freshsales: Contacts carry a full timeline of customer interactions across email, calls, and chat. That 360-degree view is the backbone of the whole platform.
ثريف: Customer records sit alongside their bookings, invoices, and reviews. It’s less about deal history and more about service history for a repeat client.
3. Email Tracking and Messaging
نظام إدارة علاقات العملاء Freshsales: You can send personalized bulk emails and monitor activity on each one. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE from the same inbox.
ثريف: Social posting and messaging run through the same dashboard as marketing. Trigger-based email and نص campaigns fire automatically after a booking or a missed appointment.
4. أتمتة المبيعات وتسلسلها
نظام إدارة علاقات العملاء Freshsales: Sequences handle the repetitive follow-up so reps spend their hours selling. Automation rules move deals, assign owners, and trigger tasks without anyone clicking.
ثريف: Campaign analytics track how those automated messages perform. The automation is marketing-shaped rather than pipeline-shaped, so there is no deal stage logic behind it.
5. Lead Capture
نظام إدارة علاقات العملاء Freshsales: Web forms drop straight onto your website and push submissions into the CRM as new leads. Event tracking records what those visitors did before they filled the form.
ثريف: Market Builder shapes campaigns around a target customer profile in your service area. Capture leans on local search visibility rather than form logic.
6. AI Agents and Team Tools
نظام إدارة علاقات العملاء Freshsales: Smart AI agents handle routine queries and hand off to a human when the سؤال gets complex. Freshworks keeps expanding what these agents can do.
ثريف: TeamChat gives staff an internal channel next to the customer inbox. It’s a coordination tool for a small team on the move, not an AI agent.
7. إعداد التقارير والتحليلات
نظام إدارة علاقات العملاء Freshsales: Around a dozen predefined sales reports ship with the product, and all of them are customizable. The Freddy AI co-pilot adds forecasting on top of the raw numbers.
ثريف: Website analytics show traffic and enquiry sources for the site you built inside the platform. Sales forecasting is not part of the picture.
8. التكاملات والسوق
نظام إدارة علاقات العملاء Freshsales: Around 385 integrations and apps are available today, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products like Freshdesk and Freshmarketer is tighter than with third-party technology.
ثريف: تحسين محركات البحث services and listings sync are sold as managed add ons rather than open connectors. You get fewer places to plug in outside tools.
⚠️ تحذير: Neither platform has a deep connector library. If your stack already runs on niche tools, check both marketplaces before you commit.
9. Support and Client Access
نظام إدارة علاقات العملاء Freshsales: Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends that into full service desk territory if you need it.
ثريف: Support runs 24/7. Billing and invoicing sit inside the client portal, so customers can pay and check documents without emailing you.
10. التسعير والتكلفة
Here’s the money side, using CSV figures for both.
| المستوى | نظام إدارة علاقات العملاء Freshsales | ثريڤ |
|---|---|---|
| دخول | Growth — $9/user/month | Marketing Center — $244/month |
| منتصف | النسخة الاحترافية - 39 دولارًا أمريكيًا/للمستخدم/شهريًا | Keap — $299/month |
| قمة | Enterprise — $59/user/month | عرض أسعار مخصص |
| Setup fee | لا أحد | 250 دولارًا لمرة واحدة |
نظام إدارة علاقات العملاء Freshsales: A five-person team on Growth pays $45 a month. Even Enterprise for five users lands under $300, and you can test the whole thing free for 21 days first.
ثريف: The entry package costs more per month than five Freshsales Enterprise seats. That buys a website, booking, payments, and listings, so compare it against your whole tool stack rather than against a CRM alone.
سيناريوهات مختلفة
| إذا كنت بحاجة إلى | يختار | لماذا |
|---|---|---|
| ميزانية محدودة | نظام إدارة علاقات العملاء Freshsales | $9/user/month entry tier |
| Deal pipeline tracking | نظام إدارة علاقات العملاء Freshsales | Kanban boards and lead scoring |
| حجز المواعيد | ثريڤ | 24/7 online scheduling |
| To get paid faster | ثريڤ | ThryvPay and client portal |
| Local listings and reviews | ثريڤ | Syncs 50+ directories |
| To test before buying | نظام إدارة علاقات العملاء Freshsales | 21-day free trial, no card |
💰 ميزانيتك
The gap here is not close. Thryv’s entry package costs more per month than a five-seat Freshsales Enterprise plan.
🔌 مجموعة أدواتك التقنية
Already running Freshdesk or Freshmarketer? Freshsales slots in cleanly. Thryv expects to replace your stack rather than join it.
📞 عملية البيع الخاصة بك
If reps chase deals through stages, you need a pipeline. If clients book a slot and pay, you need scheduling.
🎓 مستوى خبرتك
Freshsales reviewers call the interface intuitive but the navigation cluttered. Thryv assigns an onboarding specialist, which suits owners with no CRM background.
🆓 تجارب وعروض توضيحية مجانية
Freshsales gives you 21 days to poke around on your own. Thryv routes you to a sales call before you see the product.
🛟 خيارات الدعم
Thryv wins on hours with 24/7 coverage. Freshsales runs 24/5 across phone, chat, and email on every tier.
دليل التبديل
Already committed to one? Here’s what changes if you move.
🔄 Switching from Freshsales CRM to Thryv?
✅ ما ستجنيه:
- Online booking, invoicing, and payment collection
- A website builder and enhanced local listings
- Review monitoring with AI-drafted replies
❌ ما ستخسره:
- Freddy AI lead scoring and deal risk alerts
- Kanban sales pipelines and sequences
- Around 385 integrations and the $9 entry price
📋 كيفية التبديل:
- Export contacts, deals, and notes from Freshsales as CSV
- Book the Thryv demo and confirm the onboarding fee in writing
- Have the onboarding specialist import records and set up your listings
🔄 Switching from Thryv to Freshsales CRM?
✅ ما ستجنيه:
- A far lower monthly bill and no setup fee
- Proper sales pipelines, sequences, and forecasting
- Freddy AI plus a 21-day free trial to test first
❌ ما ستخسره:
- Your website, booking calendar, and payment processing
- Automatic listing sync across 50+ directories
- The client portal and document signing
📋 كيفية التبديل:
- Export your client list and check your Thryv contract end date
- Line up replacements for booking, payments, and your site
- Start the Freshsales trial and import contacts before you cancel
ما لم تتناوله مراجعتنا
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work, or bulk licensing on either platform. Thryv quotes shift by location and bundle, so your number may not match ours. We also could not verify Thryv’s free plan against our own records.
الحكم النهائي
| فئة | الفائز |
|---|---|
| 💰 الأسعار | نظام إدارة علاقات العملاء Freshsales |
| 🚀 مميزات البيع | نظام إدارة علاقات العملاء Freshsales |
| 🤖 أدوات الذكاء الاصطناعي | نظام إدارة علاقات العملاء Freshsales |
| 📅 Booking & Payments | ثريڤ |
| 🌐 Online Presence | ثريڤ |
| 🔌 عمليات التكامل | نظام إدارة علاقات العملاء Freshsales |
| 🛟 Support Hours | ثريڤ |
| 🏆 الفائز الإجمالي | نظام إدارة علاقات العملاء Freshsales |
🏆 الفائز: نظام إدارة علاقات العملاء من فريش سيلز
Freshsales CRM wins 4 out of 7 categories.
الأفضل لـ: Sales teams, growing SMBs, anyone already using other Freshworks products
Freshsales CRM takes it on rating, price, and sales depth. If your problem is tracking leads through stages, this is the obvious pick at $9 per user.
Thryv is not really competing for that job. It replaces a booking app, a payment tool, a website, and a listings service at once.
For a plumber or a salon owner drowning in admin, that bundle can justify the price. For a sales team, it does not.
مقارنة المزيد من أنظمة إدارة علاقات العملاء Freshsales
Here’s how Freshsales measures up against its closest rivals:
مقارنة بين Freshsales CRM و HubSpot
فازت شركة Freshsales في: lower entry price, built-in phone and SMS, Freddy AI included on paid tiers
تفوقت شركة HubSpot في: a much larger app marketplace, deeper marketing tools, a genuinely usable free tier
مقارنة بين Freshsales CRM و Zoho CRM
فازت شركة Freshsales في: cleaner lead scoring, faster setup, tighter link to Freshdesk
Zoho wins on: more customization, a broader business suite, cheaper multi-app bundles
مقارنة بين Freshsales CRM و Pipedrive
فازت شركة Freshsales في: native calling and chat, AI insights, omnichannel messaging
محرك الأنابيب يفوز في: simpler pipeline UI, faster daily navigation, fewer menus to learn
مقارنة بين Freshsales CRM و Salesforce
فازت شركة Freshsales في: cost per seat, time to launch, no admin specialist needed
تتفوق Salesforce في: reporting depth, a far bigger partner network, complex territory management
المزيد من مقارنة ثريف
Thryv’s real rivals are all-in-one small business platforms:
فاز ثريف في: hands-on onboarding, listings sync, 24/7 phone support
مستوى عالٍ يفوز في: agency white-labelling, funnel building, published transparent pricing
فاز ثريف في: reputation management, website hosting, local search visibility
فاز كيب في: automation branching, sales pipeline depth, email campaign controls
فاز ثريف في: invoicing and payments, appointment booking, done-for-you setup
تفوقت شركة HubSpot في: free entry tier, reporting dashboards, integration count
الأسئلة الشائعة
هل Freshsales هو نظام إدارة علاقات العملاء (CRM)؟
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage sales, marketing, and customer interactions in one place.
هل برنامج Thryv هو نظام إدارة علاقات العملاء (CRM)؟
Yes, though CRM is only part of it. Thryv bundles contact management with booking, invoicing, listings, and a website builder for small businesses.
هل موقع Thryv جزء من الصفحات الصفراء؟
Thryv began as a conglomerate of Yellow Pages companies. It was formerly known as Dex Media and rebranded as Thryv Holdings, Inc.
ما هو الحد الأقصى لعدد المستخدمين المسموح به في الخطة المجانية من Freshsales؟
Published notes point to a free plan for up to 3 users. Our own records list paid tiers only, starting at $9 per user monthly.
كم تبلغ تكلفة برنامج إدارة علاقات العملاء (CRM)؟
Entry CRM software runs roughly $9 to $40 per user monthly. All-in-one platforms like Thryv are quoted per business instead, starting at $244 monthly.
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