⚡ 快速结论：
- 定价： Zoho CRM starts free, then $10/month. Thryv’s Marketing Center is $244/month.
- 最适合： Zoho CRM suits sales teams tracking deals. Thryv suits local service businesses booking appointments.
- 主要区别： Zoho CRM is a sales system. Thryv bundles a 网站建设者, listings and payments.
- 我们的选择： Zoho CRM for most users, because the free version covers up to three users.
Zoho CRM and Thryv both promise to keep your customers organized.
They are not built for the same buyer.
Zoho CRM tracks leads, deals and sales activities inside one crm system.
Thryv bundles booking, invoices and listings for a local 小型企业.
The price gap between them is wide, so the choice matters.
概述
This Zoho CRM vs Thryv comparison covers pricing details, features and ease of use.
我们的 作家 spent hands-on time with Thryv software directly.
Notes on Zoho CRM come from published documentation and G2 reviews.
我们还会分析每个平台最适合哪些用户。
什么是 Zoho CRM？
Zoho CRM is customer relationship management software from Zoho.
It acts as a central home for all your customer 数据.
Sales reps use it to track leads, contact details and deals.
Over 300,000 businesses use Zoho CRM globally.
It connects with other Zoho tools like Zoho Social and Zoho Campaigns.
🏆 Winner: Zoho CRM
A crm system built for growing sales teams. Zia AI agents score leads and flag risk. The free version covers up to three users.
Zoho CRM 定价
Here is what Zoho CRM costs. Prices are per user, per month.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 自由的 | $0 | Up to three users and basic lead tracking |
| 标准 | 每月10美元 | Small teams needing standard reports |
| 专业的 | 每月 30 美元 | 拥有多条销售渠道的销售团队正在不断壮大 |
| 优质的 | 每月 40 美元 | Large businesses wanting advanced features |
Pricing verified August 2026.
免费试用： Yes. Paid plans offer a 15-day trial with no card required.
退款保证： Zoho offers a 45-day refund window on annual plans.
📌 笔记： Annual subscribers can save up to 34 percent. Paid plans also include personalized onboarding assistance at no extra charge.
⚠️ Pricing conflict flagged: Our data lists Zoho CRM’s Standard plan at $10/month. Public research notes four paid tiers from $14 to $52, with Standard at $14 billed annually. We show our verified figures above. Check Zoho’s site before you pay.
Zoho CRM 的主要优势
Here is what makes this platform worth a look:
- Zia AI Agents: Zia predicts the best contact times from client behavior. This artificial intelligence layer also scores every basic lead.
- Workflow Rules: Rules follow simple “if this, then that” logic. Macros automate tasks across a whole task list at once.
- Omnichannel Contact: Reach customers over multiple channels from one screen. Email, phone calls and 社交媒体 all feed the same record.
- 深度整合： It connects with over 100 third party apps. Zoom, Slack, Microsoft Teams and Google Chat are all supported.
- Analytics You Can Read: Dashboards show real time insights through pie charts and funnels. Sales forecasting tracks progress against annual goals.
- 移动访问： The mobile app scans 商业 cards into accounts. Real time notifications reach sales reps away from the desk.
我们的团队注意到了什么
Note: We have not had extended hands-on time with this platform yet. The notes above come from published documentation and G2 feedback. G2 reviews highlight the intuitive dashboards, and also flag a steep learning curve during setup.
Zoho CRM 的优点和缺点
✅ 优点
- Free plan supports up to three users
- Integrates with over 100 third-party applications
- Zia AI predicts the best time to contact a client
- Dashboards can be customized to fit your business
❌缺点
- 新用户学习曲线陡峭
- Free plan support takes 1-2 business days
- One-hour response time needs the Enterprise tier
Thryv是什么？
Thryv is customer relationship management software built for small businesses.
Thryv Holdings, Inc. is a publicly traded SaaS company based in Dallas, Texas.
The company began as a group of Yellow Pages businesses.
It now supports more than 50,000 local businesses across the U.S., Canada and Australia.
Thryv helps owners reach more customers, stay organized and get paid faster.
It runs as a unified platform for everyday business operations.
Here is a walkthrough of the platform in action.
Runner Up: Thryv
An all-in-one system for local service businesses. Booking, invoices and listings live in one place. Support is available 24/7.
Thryv 定价
Thryv sells packages rather than simple per-seat tiers.
Pricing verified August 2026.
免费试用： Thryv offers a free plan with limited features instead of a timed trial.
退款保证： None published. Ask your rep about cancellation terms before you sign.
📌 笔记： Packages bundle the website builder, booking and payments together. That bundle is why the monthly number sits so far above a standalone crm.
⚠️ Pricing conflict flagged: Our data lists these two packages. Public sources quote entry pricing from $20.00 per user per month, plus a one time onboarding fee of $250. Thryv also gates some pricing details behind a sales call, so confirm your quote in writing.
Thryv 的主要益处
Here is where the Thryv Business Center earns its keep:
- 全天候在线预订： Clients book appointments day or night. Thryv reports a 61% rise in bookings for typical users.
- Thryv 指挥中心： One unified inbox pulls in email, SMS, social media and web chats. Nothing sits unread in a separate app.
- 增强型本地商家信息： Your business information syncs across 50+ listing sites. Online reviews are managed from the same screen.
- 客户门户： A secure portal lets customers pay, share documents and view account history. Client portal estimates and invoices sit beside appointments.
- ThryvPay： A payment processor built for service-based small businesses. Digital document signing closes the loop on invoices.
- 节省时间： Owners save an average of 20 hours per week on admin. Invoicing, scheduling and document storage share one system.
我们的团队注意到了什么
Our writer signed up for Thryv and used it for everyday client work. Here is what stood out from that hands-on time:
Thryv 的优点和缺点
✅ 优点
- Booking, invoices and listings live in one place
- 24/7 support is included with the software
- Website builder is included at no extra cost
- TeamChat keeps internal teams on one thread
❌缺点
- Package pricing is far higher than a standalone crm
- A one time onboarding fee applies to packages
- Sales forecasting and deal management are thin
功能对比
Both platforms manage customers, but they solve different daily problems. We walk through ten areas below, from lead generation to pricing.
| 特征 | Zoho CRM | 瑟里夫 |
|---|---|---|
| 起价 | $0 (free), $10/month paid | 每月 244 美元 |
| 免费版 | ✅ Up to three users | ✅ 功能有限 |
| 交易管理 | ✅ | ❌ |
| 销售预测 | ✅ | ❌ |
| 网站建设器 | ❌ | ✅ |
| 预约 | ❌ | ✅ |
| 本地列表同步 | ❌ | ✅ 50 多个网站 |
| 第三方应用 | ✅ 100+ | 有限的 |
| 最适合 | Sales teams and sales processes | Local service business operations |
1. Contact and Deal Management
Zoho CRM： Every contact record holds contact details, a contact number and full history. Lead scoring keeps contact management efficient. Multiple pipelines let you run separate sales processes side by side.
瑟里夫： Client records focus on jobs, appointments and payments. You can track a customer from first call to paid invoice. Deal management and sales forecasting are not the point here.
2. Integrations and Connected Tools
Zoho CRM： The platform offers over 100 integrations, including Zoom, Slack and Google Chat. Paid plans allow unlimited connections to third-party software. Telephony, project management and your email client all plug in.
瑟里夫： The suite is more closed by design. Social media posting, scheduling and payments are native services rather than add-ons. That means less setup, but fewer escape routes later.
3. Marketing Automation and Campaigns
Zoho CRM： Website forms and inbound email drive lead generation automatically. Mass emails and marketing campaigns run through Zoho Campaigns. Google Analytics data can inform how you measure each source.
瑟里夫： Trigger-based email and SMS marketing messages go out on their own. Campaigns feel personal without manual work. Reporting shows what each campaign returned.
4. Website and Landing Page Building
Zoho CRM： A landing page builder exists inside the wider Zoho family. It is not part of the crm itself. You will pay for another product to get a full website.
瑟里夫： A website builder is included in the package. Owners can publish a professional-looking site without a developer. The site connects straight to booking and payments.
5. Local Listings, Domains and SEO
Zoho CRM： Zoho sells domains and hosting separately from the crm. Local search visibility is not something this system handles. You would pair it with a dedicated SEO 服务。
瑟里夫： Business information syncs to 50+ directories automatically. Your name, location and business hours stay consistent everywhere. This is the clearest gap between the two products.
6. 团队协作
Zoho CRM： The Feeds feature works like instant messaging for remote colleagues. Internal teams comment directly on records. Zoho Community Spaces adds a shared knowledge layer for team collaboration.
瑟里夫： TeamChat handles internal communication among staff. Field teams can respond from mobile between jobs. It is simpler than Zoho’s setup, which suits a smaller team.
7. Live Chat and Customer Messaging
Zoho CRM： SalesIQ adds live chat to your site and feeds visits into the crm. Support teams see the full history before they reply. Omnichannel routing covers chat, email and calls.
瑟里夫： The AI Response Tool drafts replies to reviews in seconds. Web chat lands in the same inbox as 文本 and social messages. That keeps customer interactions in one thread.
8. Invoicing, Payments and Project Work
Zoho CRM： Quotes and inventory management connect through Zoho Books and Project Plus. It works, but you are stitching together several Zoho tools. Billing is not native to the crm.
瑟里夫： Invoices, estimates and payments are built in through ThryvPay. Digital signing means fewer chases for documents. This is how owners get paid faster.
9. Analytics, Reporting and Reputation
Zoho CRM： Standard reports cover pipeline, activity and revenue. AI features surface real time insights on which deals are slipping. Service Plus extends the same reporting to customer support.
瑟里夫： Reporting leans toward reviews, site traffic and campaign results. Reputation management sits at the center rather than the edge. Sales analytics are thinner than Zoho’s.
⚠️ 警告： Neither system replaces a dedicated 会计 package. Check that your existing technology can export cleanly before you commit.
10. 定价与成本
让我们把这些方案并排比较一下。
| 层级 | Zoho CRM | 瑟里夫 |
|---|---|---|
| 自由的 | $0 | 免费套餐，功能有限 |
| 入场费 | 标准版——每月 10 美元 | 营销中心——每月 244 美元 |
| 中等收入 | Professional — $30/month | Keap — $299/month |
| 高薪 | Premium — $40/month | 定制报价 |
Zoho CRM： You can start at zero and grow into higher tier plans as headcount rises. Annual subscribers pay less than monthly ones when billed annually. For a small business watching cash, this is the gentler path.
瑟里夫： You are buying a bundle, not a seat. The number only makes sense if you would otherwise pay for a website, booking system and listings service separately. Add the onboarding fee to your first-year math.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | Zoho CRM | Free version, then $10/month |
| 预约 | 瑟里夫 | Native 24/7 scheduling |
| 销售预测 | Zoho CRM | Zia AI agents and pipelines |
| 本地商家信息和评论 | 瑟里夫 | Syncs 50+ directories |
| 许多集成 | Zoho CRM | Over 100 third party apps |
| 适合初学者的设置 | 瑟里夫 | Guided onboarding included |
💰 您的预算
The gap here is not small. Zoho CRM’s Standard plan costs a fraction of a Thryv package.
🔌 您的技术栈
Already running Slack, Zoom or an outside email client? Zoho CRM slots in with less friction.
📝 您的销售流程
Long deal cycles need stages, owners and forecasts. Job-based work needs a calendar and an invoice.
🎓您的经验水平
Zoho CRM asks more of a new user up front. Thryv hands you a working setup after onboarding.
🆓 免费试用和演示
Test both with real customer data before you pay. Import fifty records and run one week of work.
🛟 支持选项
Zoho’s Classic tier covers email and live chat during business hours. Thryv includes 24/7 access with every package.
切换指南
Already on one of these? Here is what changes.
🔄 Switching from Zoho CRM to Thryv?
✅ 你将获得：
- Built-in booking and a website builder
- Automatic listings sync and review management
- ThryvPay invoices and a client portal
❌ 你会失去什么：
- Zia AI agents and lead scoring
- Multiple pipelines and deal forecasting
- Access to 100+ third party apps
📋 如何切换：
- Export contacts, accounts and notes from Zoho CRM as CSV
- Book a Thryv onboarding session and confirm your quote
- Import records, then rebuild your calendar and invoice templates
🔄 Switching from Thryv to Zoho CRM?
✅ 你将获得：
- A far lower monthly cost per user
- Real sales forecasting and workflow rules
- Room to grow into Premium and higher tier plans
❌ 你会失去什么：
- Your bundled website and booking pages
- Automatic sync to 50+ listing sites
- 所有套餐均提供全天候支持
📋 如何切换：
- Export client records and invoice history from Thryv
- Start the Zoho CRM free version and map your fields
- Rehome your website and booking with a separate builder first
我们的评测没有涵盖的内容
This comparison focused on small businesses and lean sales teams. We did not test enterprise rollouts, custom API work or multi-location franchise setups. Security certifications and data residency were outside our scope. If you manage 50+ seats, your priorities will differ from what we cover here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Zoho CRM |
| 🚀 核心 CRM 功能 | Zoho CRM |
| 🤖 AI 功能 | Zoho CRM |
| 📅 Booking & Local Presence | 瑟里夫 |
| 👶 易用性 | 瑟里夫 |
| 🔌 集成 | Zoho CRM |
| 🏆 总冠军 | Zoho CRM |
🏆 优胜者：ZOHO CRM
Zoho CRM 在 6 个类别中赢得了 4 个。
最适合： sales teams, growing small businesses, and anyone who wants a free version to start with
These are two different products aimed at two different owners. Zoho CRM is a sales system with real depth, and the price makes it easy to test.
Thryv is strong for a local service company that needs bookings, a site and listings in one bill. If that describes you, the package math may work out.
For everyone else tracking leads and revenue, Zoho CRM is the better choice.
Zoho CRM 的更多对比
Here is how Zoho CRM stacks up against other tools:
Zoho CRM 的优势在于： entry price, a genuine free tier, faster setup for a small team
Salesforce 获胜方式： partner network depth, reporting for large businesses, admin talent availability
Zoho CRM 的优势在于： cost as seats grow, breadth of the surrounding Zoho suite, customization depth
HubSpot 在以下方面胜出： cleaner first-run experience, content marketing tooling, documentation quality
Zoho CRM 与 Freshsales 的对比
Zoho CRM 的优势在于： integration count, AI depth through Zia, multi-product bundling
Freshsales 在以下方面胜出： simpler interface, quicker onboarding, tighter built-in phone tooling
相比之下，Thryv 的更多
Here is how Thryv measures up against its closest rivals:
Thryv 获胜理由： guided onboarding, listings sync, support availability around the clock
GoHighLevel 获胜方式： agency-style multi-client accounts, funnel building, lower entry cost
Thryv 获胜理由： local presence tools, appointment booking, client portal for documents
Keap 获胜理由： automation branching, sales pipeline depth, e-commerce follow-up
Thryv 获胜理由： scheduling, payments, and the website builder being included
ActiveCampaign 获胜方式： email segmentation, campaign testing, per-seat affordability
常见问题解答
How much does Zoho CRM cost?
Plans run from $0 on the free tier to $40 per user monthly on Premium. Standard sits at $10 and Professional at $30.
Is Zoho CRM actually free?
Yes. The free tier supports up to three users with basic lead and contact tracking. Paid tiers add automation, forecasting and deeper reporting.
Thryv 是一个客户关系管理系统（CRM）吗？
Yes, though it bundles far more. Alongside client records you get booking, invoicing, a website builder and listings management in one package.
Thryv有合同吗？
Packages are typically sold on a term agreement with an onboarding fee. Ask for the cancellation terms in writing before you sign anything.
那就是 最佳客户关系管理 for a small business?
For sales tracking on a budget, Zoho CRM wins. For a local service company that needs bookings and a website in one bill, Thryv fits better.
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